SAP S/4HANA Reviews

We use the tool  as an ERP transactional system for financials, logistics, human resources, sales, distribution, and billing.

SAP S/4HANA dominates around 70 percent of the ERP market in Chile, and I believe this isn't merely coincidental. I've always maintained that if someone believes SAP S/4HANA lacks a certain functionality, they haven't explored it thoroughly. However, there's a widespread lack of understanding regarding its full potential and how to configure it.

Many businesses in Chile and elsewhere underutilize SAP S/4HANA, limiting its use to basic tasks like document entry or accounting, which is unfortunate considering its capabilities. SAP S/4HANA offers integration, consistency, security, and potential for user-friendliness. Nonetheless, initiatives like Fiori and SAPS/4HANA seem to be moving in the right direction to address this issue.

I can discuss one of our largest clients, a utility company. They specialize in generating and commercializing electricity, primarily for industrial customers. They utilize the tool, encompassing standard ERP features like logistics, human resources, and financials, and integrating their core business processes into the entire system. It adds great value to the company.

For instance, by integrating metering systems online into the ERP system, all billing and operational processes become online. The system connects with the CRM system and incorporates the physical network. Let me provide an example. If there's an outage at your home, contact the utility company, and the tool will identify your location and provide access to relevant client information.

The entire process is seamlessly integrated into the system. When the affected individual is eventually billed, they will receive a discount due to the outage, as per our loss analysis for such situations. It's all integrated, making the experience seamless, efficient, and pleasant for everyone involved, from the call center staff to the customers.

The solution's most valuable feature is integration. Our core data services are very powerful, and they allow a whole new reporting capability that was not present before. Another valuable feature is energy data management, specifically the processing of metering information from utilities, which has benefited our organization the most. It allows us to monitor real-time consumption data.

The use cases I mentioned before all involve customization in terms of parameterization and custom developments. We strive to keep things standard, but there are cases where centralization or more specific development is needed. Through both of these means, we've successfully delivered projects and provided meaningful solutions to our customers.

I think the user interface still needs improvement. While efforts are being made to enhance and make it more user-friendly, there are still shortcomings. Fiori is a great step forward, but work must be done. So, I believe SAP S/4HANA should focus more on improving GUI access. We also had a difficult time migrating the fixed assets. 

I have been working with the product for seven years.

I rate the solution's stability a ten out of ten.

I rate the tool's scalability a ten out of ten. 

The tool's deployment is straightforward. 

The solution is worth its costs. 

I rate the product an eight out of ten. If your business processes are clear, the implementation will be straightforward. If not, it will not. Don't try to accommodate the system to your business process; instead, try to align your business processes with what's defined in the system.

I use this solution because it provides immediate insights into financial affairs without waiting for month-end reports.

The ability to access real-time data analytics is crucial, as it supports events or calls that require immediate attention and decision-making. Utilizing Virtual NGINX has been quite effective for this purpose.

The user interface is less friendly than that of View ID, however, it is more robust overall. I can perform a lot of data manipulation directly on SAP using S-One, without having to resort to Excel, unlike with View ID.

I have used the solution for another SAP for a total of three years.

During my time with Angleton, we relied on a private cloud, and accessibility became literally impossible whenever the cloud service provider experienced downtime.

I highly recommend this solution. It is very easy to scale within businesses, especially when a new business falls within the range.

I absolutely would recommend the customer service.

Positive

This was my first encounter with ERP, and I have not used any other ERP solutions.

I joined the company when the migration was completed, so I am not aware of any setup challenges.

This was my first encounter with ERP, and I have not used any other ERP solutions.

Previously, using a private cloud meant that management could not always access data due to possible downtimes from the cloud service provider. It is crucial that management does not simply have to wait for month-end averages to understand the financial affairs of the business. Real-time data analytics with Virtual NGINX has been very helpful, and scaling within businesses when there is a new business under the range is also straightforward. 

I would rate the overall solution nine out of ten.

We use SAP for business processes.

SAP S/4HANA has significantly improved processes by enabling a more intelligent enterprise. With tools like SAP Business Technology Platform services and AI scenarios, data processing and decision-making have become much smarter and efficient.

The features that I find most helpful in my day-to-day operations with SAP S/4HANA are primarily related to data management. Real-time data analytics has significantly enhanced decision-making processes by providing instant insights into business processes and trends. The user experience with the SAP S/4HANA interface has also seen notable improvements, particularly in terms of a more friendly and personalized UI.

There is room for improvement in areas such as security features within SAP S/4HANA, which could further enhance the overall usability and effectiveness of the platform.

To make SAP S/4HANA better, there's a focus on enhancing responsiveness and reducing operational costs. This includes improving automation within the system to address strategic needs and accommodate users who primarily speak English, which is an ongoing effort.

I've been working with SAP for around seventeen years, specifically focusing on SAP S/4HANA since around 2015. I work with SAP as a partner.

In terms of stability, I would rate SAP S/4HANA at around nine out of ten. 

The initial setup of SAP S/4HANA was challenging, but it's vital to understand the manual innovations, tool design, and integration, especially with new features and core aspects. Learning and staying updated with new innovations is crucial for IT professionals, as it provides valuable insights into business processes and concepts. The duration depends on specific business requirements, typically taking around four months to complete.

I would rate the pricing at around six to nine out of ten depending on the edition and deployment type.

SAP S/4HANA's integration capabilities are highly impactful on the IT ecosystem due to its seamless integration with both SAP and non-SAP systems through the integration suite. I would recommend SAP S/4HANA to anyone who needs an efficient ERP system with a user-friendly interface, strong security features, and the flexibility of deployment options. For those concerned about security, on-premises deployment is recommended, while for others, a hybrid approach with cloud integration can be advantageous. 

Overall, I would rate the solution a ten out of ten. 

SAP S/4HANA is the predominant solution from SAP, replacing the earlier SAP ECC. It's widely used for overall enterprise resource planning, including running banking operations and other enterprise functions.

My client's organization uses SAP S/4HANA for real-time analytics and decision-making by leveraging embedded analytics that are part of S/4HANA. Some organizations integrate specialized BW layers or their own data house layers for analytics, using SCC or BI for visualization. Others extract data from SAP S/4HANA to other hyperscalers or providers to create visualizations.

SAP S/4HANA supports my client's business processes in finance, procurement, and supply chain management through end-to-end management. This is often done with other IT specialists or independently for smaller customers using SAP S/4HANA.

SAP S/4HANA has been an excellent integrated solution for my clients, technically much easier to manage than the ECC solution. The embedded AI layer helps adopt intelligent AI directly within business scenarios, which has been very beneficial. These features enhance operations and efficiency for my clients.

Extensions to SAP S/4HANA have room for improvement, especially in integration with low-code/no-code platforms. Creating these extensions through Fiori transactions is more tedious than customers would like. Although the SAP build process has become more linear, further improvements could provide a huge benefit.

I have been using SAP S/4HANA since 2013.

It's a very stable system overall, but with new attacks targeting customers' SAP landscapes, the latest patches and versions must be applied. I would rate the stability an eight. 

The scalability of SAP S/4HANA is high, around nine. Typically, my clients are medium or enterprise businesses.

They are not excellent, but they are not bad either.

Positive

I would rate the initial setup of SAP S/4HANA as one because it is challenging. Implementing SAP S/4HANA involves integrating an organisation's processes, including different departments, geographical locations, and compliance requirements. Given the scale of these businesses, such as operations in multiple countries, it's complex and not meant to be simple.The physical deployment of SAP S/4HANA is not a challenge.

The deployment itself might happen within a day or even a few hours, given the accessible hardware. The time-consuming part is identifying the needed components, areas, services, and software. The actual deployment process is simple, but adjusting the software to meet your needs is complex. It's not the physical deployment of the application that is the problem.

SAP S/4HANA is usually deployed on the cloud through its own SAP
mechanism. This allows for deployment on both public and private cloud options.

Regarding pricing, I don't regularly deal with the financial aspects, but it is not a cheap solution.

When migrating to SAP S/4HANA, productivity initially dipped as organizations adjusted to the previous system. This is due to the need for change management and adapting to the new software. However, once the transition is complete, productivity significantly improves due to faster response times, a more mobile-centric approach, and better data handling. Overall, SAP S/4HANA helps users perform their tasks more efficiently.

SAP S/4HANA might not be able to address all business challenges directly, but other products can be integrated to fill these gaps. For example, difficulties like sustainability or energy rating do not have a direct solution within SAP S/4HANA. Similarly, areas like contact centre or customer call centre management are not directly part of SAP S/4HANA, but partner solutions are available to address these needs. 

Overall, I would rate it an eight out of ten.

I use the solution in my company, which is basically a warehouse enterprise. The solution optimized our company's core business processes, considering that it used to be a legacy SAP system, which migrated to a new system. The tool is used for consolidation purposes and for rolling out to multiple countries in Europe.

There are products equivalent to SAP S/4HANA available in the cloud, but simplification is a part that I feel is very important. The product needs to be simplified. SAP S/4HANA is like a monster, while Salesforce is easy to implement and is like a SaaS product. SAP comes in a SaaS model with S/4HANA cloud.

I have been using SAP S/4HANA for around eight months.

It is a stable solution. The problem with the tool is that its complexity is very high. In the tool, the business process complexity is very high, and so either one should accept SAP's best practices or change SAP according to the business, but there will be a lot of support tickets raised after that, which leads to a lot of delay in the process, and you won't be able to do things on time.

During the role of the product across multiple countries, the first one was successful, while the second one led to losses, and the project in the third one was shelved.

There are around 3,000 people in my company who use the product.

The product is regularly used in my company.

The solution's technical support was from a third-party company, and I found that they lacked in the area of knowledge since it is managed by juniors while others were just running the show from the front end, leading to a disaster.

If the tool is deployed on the cloud, it could take a maximum of ten to twelve weeks. On an on-premises model, it takes its own course in terms of the time required for the deployment phase to be completed.

The product's deployment phase was a massive transformation program, so we could not build it on our own in the company, a reason we had to look for third-parties, like Wipro, Wipro, Infosys, TCS, IBM, PwC, or KPMG, who could help us.

A third party, Infosys, takes care of the team required to manage the maintenance and deployment since it is a massive transformation project.

The product's deployment phase is done with the help of a third-party consulting firm.

The problem with SAP is that it offers two licenses, namely runtime license and enterprise license. If you have a runtime license, then you are doomed since you can't take any data out from the tool. The product's licenses are expensive.

In terms of the impact of the real-time data in SAP on our company's decision-making, I would say that we are heading towards building reporting or analytics solutions, but we haven't started with it yet.

There has not been much difference in the area of workflow efficiency from the use of the tool.

In our company, we are shifting our roadmap from the legacy ERP system to a new ERP, and I would say that it is the only difference, but apart from that, there is not much difference. SAP’s Fiori UI in the tool is quite interesting.

All the processes in our company are the same. For example, the procurement, delivery, and finance stages are all the same, and there is not much difference.

It is a complex solution, and the project for which it was used was shelved. With SAP S/4HANA, the project could go live only in one country. SAP S/4HANA messed up the implementation process in the second country because of which in the first quarter, the company went into a negative revenue. After the implementation of the product in the second country was unsuccessful, my company did not go ahead with the use of the tool in the third country, after which the project was shelved.

If a business is very massive, then I can go with SAP S/4HANA. I don't recommend SAP to businesses that are small to medium.

I rate the tool a one out of ten.

Based on my knowledge and experience during the transformation phase with the tool, I think the product provides things in a very planned manner in terms of the data, migration with different phases and testing, and servers to move to, making it a very easy process and very comfortable to move to it from another solution.

The product's high cost is an area of concern where improvements are required.

I have been using SAP S/4HANA for a few days. I am not a user of the tool, but I work as a support in my company to help integrate the solution with some other software products. I look into the secondary sales systems. I am not the core user of the product.

My company's technical team and IT team may have had the need to contact the solution's technical support team.

My company switched over to SAP S/4HANA from SAP ECC, which was a legacy system and did not operate in real-time while there was need for some customizations leading to different challenges. Globally, every organization has moved to tSAP S/4HANA for improved processes and real-time analytics. I think the core objectives of the founder of the organization stems from the aforementioned details.

The solution can be deployed and implemented in a year because my organization has a very huge infrastructure of SAP. My company has bought different modules and data from SAP, so going through the documentation and everything takes time during the implementation phase.

Whether the product is expensive or not is something that may vary from company to company. If I consider my organization, I feel that the product is a bit expensive. Myorganization is not currently using big modules like S/4HANA and the other different modules. Though National Food Limited is a global organization, I think the tool is costly. National Food Limited wants to grow up with the technology since the founder states that they have a certain benchmark in the world. The product is worth the money.

My background is in providing support for software tools our company uses for order booking and for secondary sales software, which consists of mobile booking for markets and stores. For analytical dashboards, my company uses Power BI, which is connected to the software tools we use in the company. For integrations with SAP S/4HANA, my company has connected a few databases with inbound and outbound APIs.

My company is very satisfied with the tool and I believe that it is going to be a very good transformation for our organization. Before my company used to work on SAP ECC, and now we are migrating to SAP S/4HANA. Everyone in our company has very good experience with SAP. Now, my company is going to go live in a week or two.

My company uses the tool to make end-to-end processes easier, and we have a consultant named Reynold from PwC. My company uses the consultancy service offered by PwC to manage National Foods Limited and SAP.

My company plans to use the tool for real-time analytics or decision-making. I think the founder of my organization admires the fact that with SAP's technology, we are able to use real-time information and it is a good improvement in the strategic area and the directions. SAP Integrated Business Planning (IBP) Forecasting Algorithms can definitely be helpful.

I am not able to comment much about the solution since my company is still in the transformation stage.

The user interface of SAP S/4HANA is user-friendly. In different modules, like financial and production ones, I have experienced the use of the tool with different people who have mentioned that it is a very helpful product for them.

I have worked with Fiori UI/UX and also with SAP IBP and SAP SAC. In SAP, the dashboard can be managed in real-time.

The product helps increase the data processing speed, especially in areas like workflow. When it comes to the financial aspect, the tool provides very strong financial and credit limits, which is a very good feature of the tool, as it can help the organization move to a certain level.

I rate the tool a ten out of ten.

Most of our customers have their applications hosted on SAP. Therefore, they have stored the data on SAP S/4HANA database.

SAP S/4HANA is the preferred database because of its scalability, faster accessibility, compatibility, and other well-suited features for large data sets.

The product’s pricing could be improved. It needs a high CPU and memory to analyze and compute that data. Thus, it should be natively supported from the cloud platform. We should get the bundled image so installation and configurations are not done manually. All those should come as a bundle learning package. A virtual machine could exist to make everything available on a single deployment. That will save some time for any project timelines.

I have been using SAP S/4HANA for five years.

The product is stable.

SAP S/4HANA is scalable. We have enterprise-level clients.

The initial setup is fine since we have good documentation for reference. The deployment requires four hours to complete.

The product is not that cheap, not that expensive. It is costly in computing because these VMs have a huge CPU and utilization. We have a monthly billing, and there are extra costs for the license.

As for the interface, it always depends on the individual. However, there are some recommendations. Ultimately, it is up to the developer to decide how to implement the interface in the back end.

SAP S/4HANA is a good product, but anyone who plans to use it for their application should have the core skills required. It is not something that ordinary people can do, as it requires some expertise. When hosting it on the cloud, such as Azure, Amazon, or Google, it is important to take care of security policies, government regulations, and disaster recovery strategies. You need to plan your design and architecture accordingly.

Overall, I rate it a nine out of ten.

We use the solution to import master data. We use classic resolution to collect local US company material masters and align HQ material masters' numbers. We import FI/CO/MM/PP/SD IMG and opening posting accounts and stock. 

We use it to import transactional data. We collect purchase orders and sales orders into S4H 

We also use it to import security. We collect user roles and permission objects.

We provide training requirements for logistic modules for sales orders to intercompany purchase orders and make production orders for goods issued and goods received. Finally, we run production order confirmations for cost variants. 

We removed gaps for MRP planning, forecast data, and PIR purchase orders. We integrated overall sales commission collections and sales profits management. 

It's helped with business aspects and improved material planning and RMA processes.

It's helped with service aspects and improved customer service and spare parts management.

It's good for HQ FICO aspects. We consolidated P/L statements, cash flows, and income statements.

For supply chain aspects, we integrated the last puzzle piece for material control.

We found the solution integrated with HQ and local material number for batch orders to split several partial orders. 

For customer service and RMA views, material alignment or aggregate is evolving. The US can assign sales forecasts to distribute Asia-built finished parts. This business model can accumulate mass stocks for replacing parts and labor maintenance services. If sales order to shipment can align with the ERP platform, the materials to order can support visibility across Asia/the US/the EU. The integration not only speeds up order processes but also controls solid stocks and costs.

During parallel preparation of go-live processes, SAP B1 and S4H transactional data alignment can be difficult to track. The approach is to have the same sales order amount and quantity to compare the correctness so both sides are matched, according to FI concerns. For project purposes, we need to figure out if there is any solution or approach when considering data migration for sales orders and purchase order imports. THe validation is also the key to review bothe side data of correctness.  Any resolution for an add-on program to validate reports can be useful. 

I spent six months in a S4H project implementation, including SAP business - one migrated into an S4H 1809.

.

.

.

Positive

.

.

.

.

.

.

.