SAP S/4HANA Reviews

Based on my knowledge and experience during the transformation phase with the tool, I think the product provides things in a very planned manner in terms of the data, migration with different phases and testing, and servers to move to, making it a very easy process and very comfortable to move to it from another solution.

The product's high cost is an area of concern where improvements are required.

I have been using SAP S/4HANA for a few days. I am not a user of the tool, but I work as a support in my company to help integrate the solution with some other software products. I look into the secondary sales systems. I am not the core user of the product.

My company's technical team and IT team may have had the need to contact the solution's technical support team.

My company switched over to SAP S/4HANA from SAP ECC, which was a legacy system and did not operate in real-time while there was need for some customizations leading to different challenges. Globally, every organization has moved to tSAP S/4HANA for improved processes and real-time analytics. I think the core objectives of the founder of the organization stems from the aforementioned details.

The solution can be deployed and implemented in a year because my organization has a very huge infrastructure of SAP. My company has bought different modules and data from SAP, so going through the documentation and everything takes time during the implementation phase.

Whether the product is expensive or not is something that may vary from company to company. If I consider my organization, I feel that the product is a bit expensive. Myorganization is not currently using big modules like S/4HANA and the other different modules. Though National Food Limited is a global organization, I think the tool is costly. National Food Limited wants to grow up with the technology since the founder states that they have a certain benchmark in the world. The product is worth the money.

My background is in providing support for software tools our company uses for order booking and for secondary sales software, which consists of mobile booking for markets and stores. For analytical dashboards, my company uses Power BI, which is connected to the software tools we use in the company. For integrations with SAP S/4HANA, my company has connected a few databases with inbound and outbound APIs.

My company is very satisfied with the tool and I believe that it is going to be a very good transformation for our organization. Before my company used to work on SAP ECC, and now we are migrating to SAP S/4HANA. Everyone in our company has very good experience with SAP. Now, my company is going to go live in a week or two.

My company uses the tool to make end-to-end processes easier, and we have a consultant named Reynold from PwC. My company uses the consultancy service offered by PwC to manage National Foods Limited and SAP.

My company plans to use the tool for real-time analytics or decision-making. I think the founder of my organization admires the fact that with SAP's technology, we are able to use real-time information and it is a good improvement in the strategic area and the directions. SAP Integrated Business Planning (IBP) Forecasting Algorithms can definitely be helpful.

I am not able to comment much about the solution since my company is still in the transformation stage.

The user interface of SAP S/4HANA is user-friendly. In different modules, like financial and production ones, I have experienced the use of the tool with different people who have mentioned that it is a very helpful product for them.

I have worked with Fiori UI/UX and also with SAP IBP and SAP SAC. In SAP, the dashboard can be managed in real-time.

The product helps increase the data processing speed, especially in areas like workflow. When it comes to the financial aspect, the tool provides very strong financial and credit limits, which is a very good feature of the tool, as it can help the organization move to a certain level.

I rate the tool a ten out of ten.

SAP S/4HANA is the predominant solution from SAP, replacing the earlier SAP ECC. It's widely used for overall enterprise resource planning, including running banking operations and other enterprise functions.

My client's organization uses SAP S/4HANA for real-time analytics and decision-making by leveraging embedded analytics that are part of S/4HANA. Some organizations integrate specialized BW layers or their own data house layers for analytics, using SCC or BI for visualization. Others extract data from SAP S/4HANA to other hyperscalers or providers to create visualizations.

SAP S/4HANA supports my client's business processes in finance, procurement, and supply chain management through end-to-end management. This is often done with other IT specialists or independently for smaller customers using SAP S/4HANA.

SAP S/4HANA has been an excellent integrated solution for my clients, technically much easier to manage than the ECC solution. The embedded AI layer helps adopt intelligent AI directly within business scenarios, which has been very beneficial. These features enhance operations and efficiency for my clients.

Extensions to SAP S/4HANA have room for improvement, especially in integration with low-code/no-code platforms. Creating these extensions through Fiori transactions is more tedious than customers would like. Although the SAP build process has become more linear, further improvements could provide a huge benefit.

I have been using SAP S/4HANA since 2013.

It's a very stable system overall, but with new attacks targeting customers' SAP landscapes, the latest patches and versions must be applied. I would rate the stability an eight. 

The scalability of SAP S/4HANA is high, around nine. Typically, my clients are medium or enterprise businesses.

They are not excellent, but they are not bad either.

Positive

I would rate the initial setup of SAP S/4HANA as one because it is challenging. Implementing SAP S/4HANA involves integrating an organisation's processes, including different departments, geographical locations, and compliance requirements. Given the scale of these businesses, such as operations in multiple countries, it's complex and not meant to be simple.The physical deployment of SAP S/4HANA is not a challenge.

The deployment itself might happen within a day or even a few hours, given the accessible hardware. The time-consuming part is identifying the needed components, areas, services, and software. The actual deployment process is simple, but adjusting the software to meet your needs is complex. It's not the physical deployment of the application that is the problem.

SAP S/4HANA is usually deployed on the cloud through its own SAP
mechanism. This allows for deployment on both public and private cloud options.

Regarding pricing, I don't regularly deal with the financial aspects, but it is not a cheap solution.

When migrating to SAP S/4HANA, productivity initially dipped as organizations adjusted to the previous system. This is due to the need for change management and adapting to the new software. However, once the transition is complete, productivity significantly improves due to faster response times, a more mobile-centric approach, and better data handling. Overall, SAP S/4HANA helps users perform their tasks more efficiently.

SAP S/4HANA might not be able to address all business challenges directly, but other products can be integrated to fill these gaps. For example, difficulties like sustainability or energy rating do not have a direct solution within SAP S/4HANA. Similarly, areas like contact centre or customer call centre management are not directly part of SAP S/4HANA, but partner solutions are available to address these needs. 

Overall, I would rate it an eight out of ten.

We use the tool  as an ERP transactional system for financials, logistics, human resources, sales, distribution, and billing.

SAP S/4HANA dominates around 70 percent of the ERP market in Chile, and I believe this isn't merely coincidental. I've always maintained that if someone believes SAP S/4HANA lacks a certain functionality, they haven't explored it thoroughly. However, there's a widespread lack of understanding regarding its full potential and how to configure it.

Many businesses in Chile and elsewhere underutilize SAP S/4HANA, limiting its use to basic tasks like document entry or accounting, which is unfortunate considering its capabilities. SAP S/4HANA offers integration, consistency, security, and potential for user-friendliness. Nonetheless, initiatives like Fiori and SAPS/4HANA seem to be moving in the right direction to address this issue.

I can discuss one of our largest clients, a utility company. They specialize in generating and commercializing electricity, primarily for industrial customers. They utilize the tool, encompassing standard ERP features like logistics, human resources, and financials, and integrating their core business processes into the entire system. It adds great value to the company.

For instance, by integrating metering systems online into the ERP system, all billing and operational processes become online. The system connects with the CRM system and incorporates the physical network. Let me provide an example. If there's an outage at your home, contact the utility company, and the tool will identify your location and provide access to relevant client information.

The entire process is seamlessly integrated into the system. When the affected individual is eventually billed, they will receive a discount due to the outage, as per our loss analysis for such situations. It's all integrated, making the experience seamless, efficient, and pleasant for everyone involved, from the call center staff to the customers.

The solution's most valuable feature is integration. Our core data services are very powerful, and they allow a whole new reporting capability that was not present before. Another valuable feature is energy data management, specifically the processing of metering information from utilities, which has benefited our organization the most. It allows us to monitor real-time consumption data.

The use cases I mentioned before all involve customization in terms of parameterization and custom developments. We strive to keep things standard, but there are cases where centralization or more specific development is needed. Through both of these means, we've successfully delivered projects and provided meaningful solutions to our customers.

I think the user interface still needs improvement. While efforts are being made to enhance and make it more user-friendly, there are still shortcomings. Fiori is a great step forward, but work must be done. So, I believe SAP S/4HANA should focus more on improving GUI access. We also had a difficult time migrating the fixed assets. 

I have been working with the product for seven years.

I rate the solution's stability a ten out of ten.

I rate the tool's scalability a ten out of ten. 

The tool's deployment is straightforward. 

The solution is worth its costs. 

I rate the product an eight out of ten. If your business processes are clear, the implementation will be straightforward. If not, it will not. Don't try to accommodate the system to your business process; instead, try to align your business processes with what's defined in the system.

I am a system integrator. We recently implemented it for a customer, and they are finding it easy to use.

We implemented the remote version of S/4HANA on Azure, and it is working well for the customer.

My customers use it for all functions, including finance, sales, and Oracle. 

They are using it for all six core functions: 

• Source to pay
• Record to report
• Order to cash
• Procure to pay
• Plan to produce
• Core finance. 

They also use it for other pharma operations.

The cloud-based feature of Microsoft Azure has been very valuable. It is easy to implement and use, saving the customer a lot of effort on infrastructure. The product is also very stable, and the customer is comfortable with it.

The customer has worked with previous products, and this one has brought a lot of comfort in terms of infrastructure handling. The infrastructure is managed by a different team, and the users are also comfortable with the interface. So far, they are happy with the product.

The product is user-friendly. The user interface, now called Fiori, is very stable. The product also has a lot of interfaces available to interact with cloud products, and it supports all kinds of integrations, so the amount of customizations needed from customers is greatly reduced.

The infrastructure resources are also effectively used. It is very optimized; used in a very optimized manner. The maintenance and handling of the infrastructure are very well taken care of with S/4HANA on Azure.

The interface could be improved with more Fiori applications. There are still a few applications in SAP GUI. I think SAP is working on this, but it will take time. 

Additionally, the admin interface could be improved. Since the admin is not directly an end-user, it may not be in focus, but if the customer's team is managing it, it would be helpful. 

Bringing all the admin applications into one place would be very helpful for customers to lock this down and use it internally for management.

In future releases, I would like to see a centralized admin interface. A lot of admin activities need to be done at different places. Apart from that, the pain development and change management for developments could be improved. 

Some features are not yet available in the new interface, so bringing those in would make it easier for customers to manage from the admin side.

I've been working with this solution for the last five to seven years. I work with the 2022 feature pack zero.

Since SAP brings new versions, I would rate the stability nine out of ten as of now.

So far, the performance is fine. No major hiccups or conversations have been reported that would cause the product to fall into any category of material issues. 

All stability and performance-related aspects have been taken care of. We have positive feedback from the customer side in terms of performance and stability.

I would rate the scalability an eight out of ten. Scalability is quite flexible. With the solution on Azure or other cloud products, scalability options are very flexible. The backend hardware technologies have improved on the cloud side, so many options are available now.

In my last five years of experience, all the customers I've seen are on S/4HANA. I've hardly seen anyone use older versions. New customers are all getting on S/4HANA.  

Our customers are mostly enterprise-level businesses. 

The technical support from SAP is quite mature. It's been five to seven years, so the product is now getting into the maturity phase. The product support team is quite capable of solving issues on time.

Positive

For me, the initial setup is very straightforward. It may not be easy for the customer, but for the integrator, it is.

So, I would rate my experience with the initial setup an eight out of ten, with ten being easy. 

There were some generic issues in development, but the support from SAP was good, and they were resolved. All products will have some issues. The product support is good enough to resolve them on time.

Deployment time:

Implementing it for all the functionalities within the given scope took around one year, including various phases like development, quality assurance, and production. It depends on the scope, but with the current scope, including all planned interfaces and project management, it will be manageable.

We (my company) are system integrators. 

Deployment process:

We start with development, where all customizations are performed. It's then moved to the testing system for various tests like regression, unit, user acceptance, performance, and integration testing. 

Once approved and verified by the customer, it's taken to production for deployment. Then, there's minimal functional and engineering testing, followed by live production testing done by the end users. If everything is clear, we go live.

Since customers are adopting it and finding it valuable, in comparison to others, I can give the pricing a five out of ten, with ten being expensive and one being cheap. It's not too expensive and not too cheap.

Additional costs to the licensing fees include maintenance or integration costs, depending on who manages it for the customer. Maintenance and support costs are general support costs for all products.

The product is mature and implemented in various industries. It's a very well-renowned and established product. They can go ahead and implement it. It depends on how they choose the integrator and the support for this product. 

The product is very stable, and finding integrators and support will not be difficult.

Overall, I would rate the solution an eight out of ten. 

My primary use case for this solution involves controlling leads and organizing deals. It also includes managing proposals and commercial proposals. This is essentially the use case for which I adopted this solution.

SAP offers specific functions related to my data use case. There are small solutions tailored to specific CRM Control processes. For instance, the solution is common among console solutions. It includes features such as lead perspective and inputting data for new prospects and customers. 

Additionally, it provides control over offered amounts in packages and time expectations for concluding calls, yet it lacks integration with platforms like LinkedIn or other similar tools.

The disadvantages of this product include the lack of integration with platforms like LinkedIn. 

I believe the solution was used one or two years ago. Currently, it is not in use, although it was used consistently during that period.

The system is good and not slow. Availability is not a problem.

I don't know about the system's capacity or specifications regarding IT hardware environment capacity. However, the available capacity for features is good, and availability is sufficient, with no other issues to mention regarding service availability.

I am not familiar with the customer service information. I have never used the support team, and there have been no problems reported in this area.

Positive

I didn't join the company at the project's start, so I lack information on the initial setup or implementation. My involvement began two years ago, so I cannot provide details on the initial project's phases.

If the scenario is similar to mine, I recommend this solution. There is no issue with recommending it to others if it involves large consulting companies like Accenture or Deloitte. 

I rate the overall solution nine out of ten.

I use this solution because it provides immediate insights into financial affairs without waiting for month-end reports.

The ability to access real-time data analytics is crucial, as it supports events or calls that require immediate attention and decision-making. Utilizing Virtual NGINX has been quite effective for this purpose.

The user interface is less friendly than that of View ID, however, it is more robust overall. I can perform a lot of data manipulation directly on SAP using S-One, without having to resort to Excel, unlike with View ID.

I have used the solution for another SAP for a total of three years.

During my time with Angleton, we relied on a private cloud, and accessibility became literally impossible whenever the cloud service provider experienced downtime.

I highly recommend this solution. It is very easy to scale within businesses, especially when a new business falls within the range.

I absolutely would recommend the customer service.

Positive

This was my first encounter with ERP, and I have not used any other ERP solutions.

I joined the company when the migration was completed, so I am not aware of any setup challenges.

This was my first encounter with ERP, and I have not used any other ERP solutions.

Previously, using a private cloud meant that management could not always access data due to possible downtimes from the cloud service provider. It is crucial that management does not simply have to wait for month-end averages to understand the financial affairs of the business. Real-time data analytics with Virtual NGINX has been very helpful, and scaling within businesses when there is a new business under the range is also straightforward. 

I would rate the overall solution nine out of ten.

We use SAP for business processes.

SAP S/4HANA has significantly improved processes by enabling a more intelligent enterprise. With tools like SAP Business Technology Platform services and AI scenarios, data processing and decision-making have become much smarter and efficient.

The features that I find most helpful in my day-to-day operations with SAP S/4HANA are primarily related to data management. Real-time data analytics has significantly enhanced decision-making processes by providing instant insights into business processes and trends. The user experience with the SAP S/4HANA interface has also seen notable improvements, particularly in terms of a more friendly and personalized UI.

There is room for improvement in areas such as security features within SAP S/4HANA, which could further enhance the overall usability and effectiveness of the platform.

To make SAP S/4HANA better, there's a focus on enhancing responsiveness and reducing operational costs. This includes improving automation within the system to address strategic needs and accommodate users who primarily speak English, which is an ongoing effort.

I've been working with SAP for around seventeen years, specifically focusing on SAP S/4HANA since around 2015. I work with SAP as a partner.

In terms of stability, I would rate SAP S/4HANA at around nine out of ten. 

The initial setup of SAP S/4HANA was challenging, but it's vital to understand the manual innovations, tool design, and integration, especially with new features and core aspects. Learning and staying updated with new innovations is crucial for IT professionals, as it provides valuable insights into business processes and concepts. The duration depends on specific business requirements, typically taking around four months to complete.

I would rate the pricing at around six to nine out of ten depending on the edition and deployment type.

SAP S/4HANA's integration capabilities are highly impactful on the IT ecosystem due to its seamless integration with both SAP and non-SAP systems through the integration suite. I would recommend SAP S/4HANA to anyone who needs an efficient ERP system with a user-friendly interface, strong security features, and the flexibility of deployment options. For those concerned about security, on-premises deployment is recommended, while for others, a hybrid approach with cloud integration can be advantageous. 

Overall, I would rate the solution a ten out of ten. 

The tool is like a spinning desk mechanism where a lot of data comes from multiple sources of multiple applications using a kind of main single source or an index from a single source through a system of record. For multiple applications holding all their data that pertains to a certain piece of data that is housed in a different application database over here, SAP S/4HANA builds models to basically collect all that information and figure out how to build reports out of each of the applications based on their datasets with a key from one of the datasets. If I have a transaction, but my transaction originates in the system over here, and the system has a lot more information, then the transaction makes its way into our system of record, after which it pulls data from the system of record, but it also pulls information from the other system to get more context to the application.

The most critical feature of the product for my company's operations would be the conglomerate business modeling which is good. I think the clients I work with are very concerned about their own data and the data of others, so they do need things in real-time, but they need more context around it and why it is being used, but otherwise, it is just a bunch of numbers.

I think that the cost is a big area of concern, considering what users get out of the tool. I believe there are some tools and even some cloud-based kind of data modeling tools, which once you start putting applications to the cloud and sharing search services in databases, I think that can kind of buy you what SAP used to put together years ago to sell, and it can be helpful for the power of what you are trying to do with it. In our company, I don't think we are building models constantly, like the real-time decision-making AI models right now with the current tool. In our company, I don't think we will ever be able to get to the aforementioned point with the use of the tool.

I have experience with SAP S/4HANA.

I have no issues with the stability of the product, as everything seems to be fine.

The product's scalability is very good, but again, I think our company's clients don't use it for what it is made for, specifically in terms of its cost. I think it is a more powerful tool than our company's clients need.

For support purposes, my company used to approach the main vendor of the product who helped us with the implementation part.

I work more on the functional side, consisting of reports in Power BI.

In terms of the product's initial setup process, I would say that my company is in a very unique situation with our clients. The product's initial setup process is pretty difficult to handle. On a scale of one to ten, where ten means it was easy, I rate the setup phase a three.

The solution is deployed on an on-premises model.

The solution deployment took a few months because only a few experts knew how to do it. A lot of people were involved in getting the information ready and requirements done, but only a few experts could manage it.

The product is expensive. On a scale of one to ten, one being the lowest price and ten being the highest, I rate the product price as seven or eight.

A few of the products that my company uses are from SAP. My company mostly prefers an application-based or platform-based environment, so we are not on a single source platform. I think we are moving to Azure's cloud services, which will help enable our company to use some of the aforementioned areas. My company uses some NetApp tools to help with our data integration needs, especially since our systems are integrated. There are some API integrations with various applications that we use in our company.

There are some people in our company who deal with SAP S/4HANA set, and then what they do is they replicate data through the models and then expand that to Microsoft Power Apps and Power BI to create reports for everybody.

The tool must handle a lot of analytics and reporting areas like financial information, location information, and other things to support our company's core business processes.

I think because of the size of the data and some of the network support that my company has had on the tool, I can say that many of it wasn't in real-time. The tool hasn't really lived up to what it needs to be, especially from a cost perspective; it is too much, considering what our company gets out of it.

Migrating to SAP S/4HANA has affected our company's data management and reporting in a positive way. The tool gave better access to the information that can then be either viewed or manipulated externally through a different BI or utility. It did give more flexibility in building models. I think we had old warehouse mechanism information many years ago, so I believe that there is a need to do data mining of old transaction journals, which would take a long time, while SAP S/4HANA definitely has helped to speed up the process and actually regenerate the reports. I think sometimes making changes to the tool has been a problem because certain things that are not are just not built the way you want them to be, and so there can be bad information available inside out. I don't think our other tools feed SAP S/4HANA system to have the data in order to actually make it usable without some intervention.

I rate the tool a six or seven out of ten.