SAP S/4HANA Reviews

SAP S4HANA is used as an enterprise resource planning solution.

I have been using SAP for more than 13 years and the new SAP S4HANA was not only a simple upgrade, they have made a lot of improvements. They have simplified a lot of the functions, the all-new interface gives users a better experience. The database itself is quite efficient in nature and it provides effective data queries. It is a good upgrade from the previous version of SAP R/3.

I have used SAP S4HANA for approximately two years.

This solution is stable. The application runs on hardware and if you are using cloud architecture it is stable. However, there are too many factors to clearly say this solution is stable because it depends on the environment. For example, where are you hosting the solution and how are you accessing it can impact the stability. If one of these many factors is not suitable then the solution as a whole could be determined to be unstable. 

It is simple to implement SAP S4HANA. If you are already in this type of environment, then the transition is not very complex. However, if you do not then it can be difficult.

It does not matter what ERP you are using, whether it is Oracle, SAP, Microsoft Dynamics, or others, and even locally made or customized solutions, it is always the change management that takes all the effort. It is never technology that comes in between as the bottleneck because whatever technology you choose, configure, design architect, it does the job. The issue is the mindset of people, how to change people, how to train them, how do you make them efficient, how they will become more fluent and adapt to this change? That is the challenge, it is never technology that falls in place as a bottleneck.

I have evaluated Oracle, Microsoft Dynamics, SAP, and other solutions.

When trying to improve, you either implement something new and then try to improve your internal process, or there is a change in business, market, product, or scenario altogether, or maybe a merger equation that you need something which is not there. It is always a gap between the demand and supply and that is the reason the flow happens. Otherwise, if everything is saturated, then it becomes fully stable, there is no need for any movement or change anywhere. 

There has been a lot of changes in businesses recently with COVID, the entire way we do business has changed from the way we used to do business earlier. For example, in a manufacturing company, they could have had everything configured in a certain way, and then suddenly no one was able to attend the offices or building. This pandemic has placed a lot of restrictions and yet you have to manage everything, such as productivity, people, and their time. There have been tremendous changes over the past year and a half. If you look at any supply chain or any transport company, there is a change in requirements, reporting, monitoring, and objective analysis of each and every function. It is a process that is going on that will transform the industry, the outlook, the way of we are going to be working with people. Operations are shifting from a physical presence to remote working and virtually managing. Time, demand, and businesses keep changing, and then the software and different upgrades, functionality, will change too.

I am completely agnostic to any particular solution or vendor. My advice is if you choose SAP, Microsoft, Oracle, or another solution, all of them are equally good. They can be configured and can be customized. There is never a one size fits all solution, you will have to find what solution fits your particular business and use case. One solution might be the best for one type of use case but not work well in another. 

I rate SAP S4HANA an eight out of ten.

It is a great product to be implemented for different industries for my customers. Can it be used globally?

The latest version from SAP is highly valued. It is an easily enabled platform from SAP, and represents the next generation of ERP solutions.

There could be a bit more competitiveness in their licensing and pricing.

I have used the solution for three to five years.

I would rate customer service a ten out of ten.

Positive

SAP is not selling on-premise to any customer.

Overall, I would rate the product ten out of ten.

We are an SAP partner, and we support customers. Our customers use the solution mainly for their business uses like HR operations.

I think anything related to manufacturing public clouds could be improved.

I have been using SAP S/4HANA for more than 15 years.

I rate the solution ten out of ten for stability.

Most of our clients for the solution are enterprise businesses.

I rate the solution’s scalability a nine out of ten.

It takes months to deploy the solution.

Overall, I rate the solution an eight out of ten.

We are consultants who help supervise our customers' implementation projects. Two of our customers use S4HANA. The older ones are on the ECC platform.

We found that the implementing partners themselves are struggling with S4HANA's features. It's not an exact translation of the older ECC, so SAP has taken a new route to do things with S4HANA. Maybe it's a good product, but the implementing partners also like to have an in-depth understanding of the full feature set the product offers. There are areas where even the implementer has to go back to set, which takes time, so that's one of our major concerns.

The older implementations were cloud-based, but one is happening now in one of the larger utilities, which sells services to around 4 million consumers. That's an ongoing project that hasn't gone live yet. This will be the real test. In a year, we'll know, and we can give more feedback.

Another complaint I have is that the screen source is disjointed. When I say this, I'm speaking from a user experience perspective. I don't know the S4HANA database, so I can't say if it's good or bad. I am sure that S4HANA would have certain limitations compared to Oracle, which is the gold standard for databases. Maybe there are some challenges in the backend, but I don't dwell on those because I'm not a technician. But the graphical interface requires improvement, and its flow should be very smooth. 

Also, the Fiori app is very basic. They need to become richer because people tend to use Fiori to access the S4HANA application to save on license costs. Fiori gives you access because it's a web client, and they market it as an app. It's not really a full-fledged app, but the roadmap has to be cleared from SAP. And when its capabilities improve, it gives a native app experience when people use Fiori.

I haven't been using S4HANA for long. It's been two years now.

S4HANA is relatively stable, but it's not as stable as ECC was. ECC had a long time to mature, so S4HANA still has a few years to go before it can achieve the level of stability that we've come to expect from SAP.

We've primarily relied on the local implementers for support, and there are challenges whenever they need to refer back to SAP's own technical support. It usually takes longer than expected in many cases. Sometimes they're pretty fast, but they're usually not, which is a serious concern.

We've worked with three of the biggest products in the ERP segment: S4HANA, Oracle EBS, and Microsoft Dynamics AX. Microsoft Dynamics is pretty straightforward. It's not as complex and offers a good user experience, whereas SAP through Fiori gives a certain level of user experience, but that's not as good as what Microsoft offers. But the rich line where you go through the desktop license — that user interface is still cumbersome. It's not as user-friendly I must say. On the other hand, Oracle is the middle of the two. I won't say that it's as good as Microsoft's user experience. However, while it is a bit more complex than Microsoft, it's not as complex as SAP. 

I would currently rate S4HANA seven out of 10. We tell our clients that SAP's roadmap shows us that S4HANA will mature in time. It won't happen tomorrow. They have to make an informed decision whether they want to live with certain delays in getting certain fixes or go with another solution. SAP is such a big name, so half the time, people are willing to live with those delays with the expectation that things will get better in a year or two. SAP is a trusted name, and I'm sure they must be doing something now to get S4HANA up to speed. I hope they understand that.

SAP S4HANA is used as a complete resource planning solution for our organization.

The solution is flexible, has a lot of functionality, and has the ability to deliver more security than other comparable solutions.

SAP S4HANA is not suitable for all-size companies. If you have a small company there are better fit solutions for your needs.

I have been using SAP S4HANA for approximately five months.

We have found that SAP S4HANA is more reliable and stable than other solutions, such as ECC.

The solution is scalable.

The technical support is very good. We have generated support tickets, and they have provided helpful advice and solutions to our problems in a timely manner.

I have used many other solutions, such as ECC and Business One.

The installation and cloud configuration was straightforward.

We had some issues with the installation of the solution. The implementation partner we were using was in India and they could not travel to where we are in Saudi Arabia because of the Covid-19 pandemic making resolutions difficult. Additionally, the communication was difficult. However, this was not the fault of SAP S4HANA.

We used the S/4HANA implementation team to do the full implementation.

There is a license required for the use of this solution and we are on a monthly subscription. The cost of the solution is expensive compared to other solutions. 

I would recommend this solution to others. However, they have to make sure it is the right fit for their environment. If they have a small company that has approximately 200 to 300 users then this solution is not the best for them, SAP Business One would be the better choice for their whole business cycle. S/4HANA is for larger-scale companies with more users.

I rate SAP S4HANA an eight out of ten.

SAP S4HANA is a resource-plaining solution that can help with digital transformation by using features, such as robotic process automation. It has very useful functionality but, at the moment, AI is not very natural in the world.

Our company is very large and out of the largest six modules in SAP S4HANA, we use Material Management, Sales and Distribution, Plant Maintenance, Quality Management, Customer Service, and Production Planning.

We use all modules in accounting, for example, Financial Supply Chain Management, Treasury Management, and Project System. In the warehouse, we use Transportation Management and Extended Warehouse Management and in the HR system, we use Personnel Administration, Payroll, and Time Administration.

SAP S4HANA robotic process automation has helped our organization by reducing approximately 80% of work in the accounting department.

The functionality of SAP S4HANA is very good when comparing it to others, such as Oracle, Microsoft, and other ERP solutions.

Thi solution can improve the Bill of Materials (BOM) and production planning.

In an upcoming release, the Product Lifecycle Management (PLM) in SAP is very simple, and SAP should extend PLM in the ERP system. Additionally, SAP S4HANA should add more advanced features for monitoring in the database, such as in the Oracle solution.

I have been using SAP S4HANA for approximately five years.

The solution is very stable.

The solution is highly scalable.

We have more than 6,000 people using this solution in my organization.

We are not able to use technical support in my country because in Iran it is sanctioned. However, we have not needed the support, the solution has been working well.

The initial setup of SAP S4HANA is a very complex and time-consuming process. If you want to implement all modules then it will take more than 10 days.

The price of the solution is reasonable but some modules can be expensive. When comparing SAP S4HANA to other solutions, such as Oracle, it is not expensive.

I have evaluated other solutions, such as Oracle.

I would strongly recommend this solution to others.

I rate SAP S4HANA a nine out of ten.

SAP S4HANA is a product that can be used for any hyper-scale, such as AWS, Google, or Azure. It can even be used on-premises.

SAP S4HANA is part of an Intelligent Enterprise and the solution is used for various things.

The most valuable feature is the inbuilt standards included in SAP that customers can adopt easily. It can be customized based on the specific requirements.

It has evolved over time with the feedback provided by various customers.

Another benefit is in the delivery, it offers an explorative approach to simplify it for the customer.

As an end-user, this solution offers what is needed.

The dashboards are great. The platform is very intuitive, and in terms of communication, the interface is very interactive. 

The initial setup could be simplified. It needs improvement.

I would like to see the AI included to help from a data standpoint.

I have been working with SAP S4HANA for more than six years.

I am using the latest version.

It's a reliable solution from a technical and business standpoint.

It's a scalable solution. In terms of the number of users that are using it, it scales well.

The range of customers who use this solution can be from less than 100 to more than 3,000.

SAP S4HANA can be customized to be very scalable. It can be adapted for large enterprises.

In our organization, our customers are from medium enterprises to large-sized companies as well.

SAP supports this solution well when there are any bugs or glitches in the solution.

Initially, we had a hiccup. We contacted technical support, they were supportive and helped resolve the issue.

I am not using an alternative ERP.

Depending on various factors, the initial setup can be completed in as little as six to nine months or it can take as long as one and a half to two years.

The initial setup can complex.

Licensing works on a subscription model for the cloud version and it's a one-time fee for the on-premises version.

We are happy with the pricing because it is dependant on the number of users who are using the solution.

I feel the pricing model is fair. It is also very flexible.

I would definitely recommend this solution to others who are interested in using it.

This solution is suitable for small to large enterprise companies and can use the pricing model. 

They can adopt the solution in less than a month and use the standard that SAP offers.

I would rate SAP S4HANA a nine out of ten.

My client is a biomedical company that sells medical devices. I use Tricentis Tosca to automate SAP.

SAP S/4HANA is a very easy-to-use and user-friendly solution.

The solution’s stability could be improved.

I rate the solution a seven out of ten for stability.

I rate the solution’s scalability an eight out of ten.

Overall, I rate SAP S/4HANA a nine out of ten.