SAP S/4HANA Reviews

The solution supports our business transformation process.

The features related to finance are beneficial for our day-to-day operations. It is easy to integrate the solution with other systems.

The initial setup was difficult.

I have been using the solution for three years.

We did not face any problems with the product’s stability.

I rate the product’s scalability an eight out of ten. We have 500 users in our organization. We use the tool daily.

The deployment took one year.

A third-party integrator helped us with the deployment. We needed 40 people for the deployment and three people for maintenance.

The product is expensive. The price must be improved.

I will recommend the tool to others. It is a good solution. Overall, I rate the product a nine out of ten.

We use the solution for transaction purposes.

SAP S/4HANA has streamlined financial operations and supply chain management.

The processing time has been reduced, and the screens have become more intuitive, leading to a faster user experience. Additionally, the integration has improved by 30%. The introduction of new tools, including cellular apps, has made system configuration and readiness much simpler. Compared to previous versions, the latest upgrades offer enhanced features and pre-configured solutions, making them highly beneficial.

SAP S/4HANA is a robust front-end solution compared to other web technologies available. However, screen design in SAP EFI might not be as extensive.

I have been using SAP S/4HANA for one year.

200 users are using this solution. SAP S/4HANA is scalable, and the availability of support from others reassures us that scalability shouldn't be a problem.

When seeking assistance, we typically prefer to hold an annual company support conference. When requesting support, we ask for the SCC and some additional support. 

Neutral

The solution is easy to configure.

The product is affordable.

SAP S/4HANA has improved the response time of all applications. This improvement was noticeable within just two months of implementation.

Developing a system can be time-consuming, but once it's developed, a set of licensing elements is in place. Companies in India do not extensively utilize solution management. Consequently, we face challenges in storing documentation alongside our projects within the system. Exploring alternative methods for storing these documents within the project would be beneficial. However, it's important to note that companies in India may not prioritize solution management as extensively as elsewhere.

The data consistency and integration have been addressed effectively. This has greatly supported us without extensive customization regarding invoicing and other features within SAP.

SAP S/4HANA is more like an extensive, sophisticated system than a giant airline. It's designed to handle large-scale operations efficiently. While it's true that smaller businesses may find it more challenging to adopt due to its complexity and cost, many mid-sized and large enterprises are utilizing it. Different deployment options are available, such as on-premise or cloud-based solutions catering to various business needs. Additionally, while SAP S/4HANA is primarily known for its ERP capabilities, it also offers modules for HR management. However, some industries have found the HR implementation process to be cumbersome.

Overall, I rate the solution an eight out of ten.

We use the solution as an enterprise application. 

The tool's most valuable features are ease of use, high availability, and connectivity. 

The product should improve its cost. 

I have been using the product for two years. 

I rate the tool's stability a ten out of ten.

I rate SAP S/4HANA's scalability a seven out of ten. My company has 2000 users who use it daily. 

I rate the tool's ease of deployment an eight out of ten. 

A third-party consultant helped us with the deployment. 

SAP S/4HANA is expensive. 

We evaluated Oracle before SAP S/4HANA. 

I rate the overall product a six out of ten. 

We use it for the FICO {Financial Accounting (FI), Management Accounting (CO)}, SD, and MM modules.

We don't face any problems with the modules, but we have a problem with the web solution. The web access sometimes has difficulties with logging in.

The support should be improved. Every time we submit tickets to SAP, the process takes a long time.

Also, improved performance, reliability, and stability would be beneficial.

In my current company, we migrated to SAP S/4HANA last year in January. It means we started using it in January 2023.

It is not really stable. 

Based on the SAP support we currently use, the users access SAP through the web. In the web interface, we have a lot of connection issues. 

Although SAP claims they are addressing these problems, they have not taken any concrete action. Instead, they try to shift the responsibility back to the customer.

According to our agreement, these tasks should be handled by SAP. However, the support team consistently insists that these issues fall under their scope. This is the challenge we are currently facing.

It is scalable enough. We have over a hundred end users using it. There are around five administrators for this product.

When we want to raise a ticket on the SAP portal, the process takes a longer time, and there are many selections that confuse the user. SAP should simplify the way tickets are submitted. This is what we hope they will improve.

They need to improve the solution and streamline the process. We want to bring the issue in more clearly so we can know which option to select.  

Neutral

The pricing is okay. It is higher. It is expensive. 

We encountered an issue when we implemented SAP S/4HANA. It wasn't properly implemented with disaster recovery. The disaster recovery was an additional feature that required a separate payment to implement a disaster recovery plan.

Overall, I would rate the product an eight out of ten because the support is very bad. 

Our company implements the solution for customers. It is used for order management, finance, purchasing, and manufacturing. We currently have two customers using the solution. 

The solution's new UI called Fiori is user friendly.

The solution is very easy to integrate.

The solution is complex technically because both an old and a new path exist. Some more development work is needed for Fiori before a complete switchover can happen. Right now, they are enhancing and developing Fiori. In two to five years, things may change because Fiori will be finished and in the market. 

I have been using the solution for three years. 

The solution is stable. 

The solution is scalable. 

Technical support could be better so I rate it a five out of ten. 

Neutral

The setup is complex. We were given instructions but setup was not easy. 

We implement the solution for customers. Implementation can take between six months to two years depending on the scope and customer. 

The pricing model is based on an annual license. 

I recommend the solution for big companies because they have a lot of SAP users and can handle the specs of implementation. I do not recommend the solution for mid-sized or small companies because there won't be enough users or support. 

Because two systems are being used within the solution as it iterates over to Fiori, the system is currently very technically complex. A lot of workarounds are needed and this creates a bad experience for customers. 

I rate the solution an eight out of ten. 

Most of my clients use it for controlling finances and for BI (purchasing and sales). Depending on the activity, we can also use it for logistics and plan management, like in energy module ISU — it's a specific module for energy, oil and gas distribution.

There's lots of improvement to be made on the user experience level and digital work. Since SAP is a transactional software, you can't use it like Salesforce. It's not easy to create automated reports.

For the user experience, they can try to get out of the strictly industrial point of view because it's an IT solution. It's not always the most fun application the use. It's pretty complicated and if you're not fully trained for it, it isn't easy to understand how it works.

I have been using it for the last four years.

S/4 HANA is the most stable solution provided by SAP.

The scalability is very good. That's the good thing about the S/4 HANA solution.

Support is quite good; they know their solutions. Over the last few years, they changed all the resources that were on the first S/4 HANA program. They're pretty efficient. There's always a contract with them for support. Normally, regular support is done internally, but when it comes to SAP bugs, when we can't solve the problem, we go back to SAP support and can rely on them.

Setup is complex. SAP is the biggest ERP on the market. We like to say it's the Rolls-Royce of ERPs. So it can't be deployed without a minimum of 10 to 20 consultants, plus approximately the same kind of resources on the business level.

Licensing is quite expensive. It works with yearly licenses and it's ugly. 

I would rate this solution an eight out of ten.

For maintenance of the solution, the number of people needed depends on how many users you have. Basically, now we use TMAs most of the time, but for smaller conditions, it would be a minimum of 10 people. It depends on the number of modules that you have. For example, with my last clients, we had a regional team of 20% plus an external team of more than 10% and it was really not a big deployment or activity.

For full deployment, the time it takes depends on the complexity of the deployment and the number of processes to review. In a normal situation, basic roll out would be between four to six months and a global project or program can take up to three to five years. It also depends on the number of sites because you have to deploy the solution, and once you have the core model, you need to perform a roll out on every site and do all the necessary training. I've worked on programs before that lasted five or six years with major companies where there were over 700 sites. It's difficult to do more than 50 or 60 sites per year, and even with that, it's complicated. With one of my prior clients, it was a 10-year program.

With regular companies, there are more than five to seven thousand users and with major ones, on my biggest project, we had 30,000 users worldwide.

The solution can be used on all levels.  On the IT level, it's a tool that we deploy to enable the tracking of client processes, but it can be used on every level. It's commonly used for finance control, sales and purchasing because those are the biggest parts when managing client TNLs. Depending on the activity, if you're not a big client, you can go down to MRP level, managing all the logistics and all the productivity. It can be used by everyone.

SAP has many functionalities and a high level of detail so that you can manage all processes in detail without any issues.

It would be very good to merge the SuccessFactors or other solutions with S/4HANA to make it one suite. They could have a single dashboard for all types of products. I have many embedded solutions. 

I have been using SAP S/4HANA for four years.

I rate the solution’s stability a ten out of ten.

Six hundred users are using this solution.

I rate the solution’s scalability a nine out of ten.

SAP needs to improve its support. They don't provide a quality response.

Neutral

I have used IBM and Microsoft.

The initial setup is easy.

There is an additional cost for migration.

Only one consultant is enough for the solution's maintenance. 

Overall, I rate the solution a nine out of ten.

SAP S/4HANA helps build features and functionalities that help companies integrate their end-to-end departments. A company has different departments, such as sales, finance, and marketing. The solution helps us integrate the data for each of these departments. It also helps the management team get dashboards for different reports.

C4C is a good application of SAP S/4HANA, and it helps many companies. Since the solution is now on the cloud, it has many interesting features.

The solution’s pricing could be reduced and made more cost effective.

I have been using SAP S/4HANA for eight years.

SAP S/4HANA is a stable solution.

I rate the solution’s stability a nine out of ten.

Our clients for the solution are mostly medium-sized businesses.

I rate the solution a nine out of ten for scalability.

The solution's after-sales services and technical support are really good compared to other ERP tools in the market.

Positive

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup an eight out of ten.

The solution's implementation takes approximately eight to 12 months. It really depends on the features and functionalities the client is looking for.

The solution's license cost is on the higher side. Sometimes, many companies are unable to afford SAP S/4HANA and look for cheaper solutions like Oracle and Microsoft.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a nine out of ten.

The real-time analytics of SAP S/4HANA supports our clients' decision-making processes. I would recommend the solution to other users. It has features and functionalities that help organizations grow and make good decisions, especially on the management level.

Overall, I rate the solution a nine out of ten.