SAP S/4HANA Reviews

Many companies are currently going for SAP S/4HANA because the maintenance for their SAP ERP or SAP ECC will be over the next year. Even their extended maintenance will be over by 2028. Some companies have gone for mergers and acquisitions and want common processes across their entities. Hence, they chose a good ERP system like SAP S/4HANA.

The solution's most valuable features are performance and processes. Following its integration with cutting-edge modern technologies like SAP BTP, the solution is now better positioned to cater to most of an organization's functions.

The solution’s pricing could be reduced.

The solution has provided good stability to some of our customers. The stability of the solution during one of the big projects we did in 2022 was phenomenal.

About 90% of our customers work with SAP S/4HANA.

The solution's technical support team is fast and knowledgeable.

The solution’s initial setup is straightforward.

I would recommend the solution to other users. It is generally a good option to migrate from non-SAP to SAP solution. Using a comprehensive product like SAP S/4HANA provides many benefits, such as best processes and integration with other technologies.

Overall, I rate the solution an eight out of ten.

Customers reach out to me when they have challenges related to licensing and contracting costs associated with it.  

Customer choose this solution because they want to transition away from Oracle or because they are compelled to go for SAP.

Oracle has its own data center, hardware, virtualization layer, and database. They offer a complete solution, which SAP currently can't match. This is a weak point in SAP's proposition.

I have been using this solution for the last 20 years.

It is a stable solution. 

It is a very scalable solution. We have enterprise-level businesses using this solution. 

The customer service and support are average. There is room for improvement in response time. 

Neutral

It is easy to install. Our clients deploy it on the cloud or on-premises.

It's quite expensive. However, it can be expensive to maintain the solution. 

The licensing varies because I serve multiple customers, and there isn't a one-size-fits-all solution. There are additional costs for technical support and consulting

I have a background in Oracle, I'm making a few comparisons between Oracle and SAP. I fully understand SAP's strategy to move their customers to S/4HANA. However, when we consider the developments in ERP suites in the cloud, especially Oracle's approach compared to SAP's,  I lean more towards Oracle from a solution perspective. Oracle provides a native cloud solution that integrates everything seamlessly. 

On the other hand, SAP, especially if you're using the right solution, essentially involves deploying older on-premises SAP software on a hyperscaler, which we refer to as a "cloudified" solution. This, in my opinion, isn't as strong in the overall proposition.

I would recommend thoroughly evaluating other options and ensuring a clear understanding of the associated risks and costs before making a decision.

Overall, I would rate the solution a six out of ten because there is always room for improvement and SAP lacks a native cloud solution.

It is a great product to be implemented for different industries for my customers. Can it be used globally?

The latest version from SAP is highly valued. It is an easily enabled platform from SAP, and represents the next generation of ERP solutions.

There could be a bit more competitiveness in their licensing and pricing.

I have used the solution for three to five years.

I would rate customer service a ten out of ten.

Positive

SAP is not selling on-premise to any customer.

Overall, I would rate the product ten out of ten.

We use the solution for a retail customer. As an administrator, my activities involve system installation, troubleshooting, and performance management.

The tool could improve development, particularly during upgrades or conversions from ERP systems to the solution. Adapting the code to the new standards can be challenging, especially when customers try to keep their old ERP developments.

I have been using the product since 2018. 

I rate the tool's stability a ten out of ten. 

SAP S/4HANA's scalability is good. 

I have contacted SAP's technical support, mainly for incidents rather than during installation. They're about 90% accurate, but sometimes they can be slow or misunderstand the issue.

Positive

The product's deployment is easy and fast. The deployment time varies depending on the scenario and environment. From development to production, it can take a few weeks. Starting the development system doesn't take long if you have all the preparations done - like sizing, setting up the final systems, and accessing them.

The tool's licensing is very expensive. They've changed their licensing model from the old ERP system to a new model using FUEs, which is somewhat better but still expensive.

I'm not directly involved in financial operations. However, from conversations with colleagues in finance, I understand there have been improvements since using the tool. The main challenge is often user resistance to change, as they're used to working with the previous system.

I advise new users to get an overview or take a course to understand the system's capabilities. Preparing the end-users for the implementation is crucial, especially when moving from old systems to new ones.

I rate the product a nine out of ten. It's a really powerful tool that has been improving since around 2016. The improvements in the Fiori interface and its integration with the system are particularly impressive.

Our company implements the solution for customers. It is used for order management, finance, purchasing, and manufacturing. We currently have two customers using the solution. 

The solution's new UI called Fiori is user friendly.

The solution is very easy to integrate.

The solution is complex technically because both an old and a new path exist. Some more development work is needed for Fiori before a complete switchover can happen. Right now, they are enhancing and developing Fiori. In two to five years, things may change because Fiori will be finished and in the market. 

I have been using the solution for three years. 

The solution is stable. 

The solution is scalable. 

Technical support could be better so I rate it a five out of ten. 

Neutral

The setup is complex. We were given instructions but setup was not easy. 

We implement the solution for customers. Implementation can take between six months to two years depending on the scope and customer. 

The pricing model is based on an annual license. 

I recommend the solution for big companies because they have a lot of SAP users and can handle the specs of implementation. I do not recommend the solution for mid-sized or small companies because there won't be enough users or support. 

Because two systems are being used within the solution as it iterates over to Fiori, the system is currently very technically complex. A lot of workarounds are needed and this creates a bad experience for customers. 

I rate the solution an eight out of ten. 

Our organization is into the technology stack. Our customers are big companies from around the globe that all use SAP, either hosting it on public cloud, private cloud or on-premise. Personally, I have 22 years of experience. I deal with the operating systems, databases and the installation of the applications.

S/4HANA is an ERP package that runs on HANA database and LINUX operating systems. Most big companies are running their ERP on SAP. 

S/4HANA is an end-to-end solution. It seamlessly integrates with all the SAP Business Suite products such as IoT, AI, Analytics and all other SaaS solutions. The product is very robust and comprehensive.

Small businesses that have a small user base find this solution too expensive. I would like to see the price come down.

I have been working with SAP and ERP solutions for 22 years. The package is very mature.

S/4HANA is very stable. All of the big companies are running SAP, for example, British Airways, and UK Babcock are both using it. The solution is reliable. 

The solution is scalable. We have customers that have a 500 user system with 500 clients, and we have customers with 50,000 users and 50,000 clients. S/4HANA is absolutely scalable.

SAP's technical support is one of the best.

The initial setup is very straightforward. However, we required very specialized expertise to implement S/4HANA as it requires customization for the customer. It takes anywhere from six months to twenty-four months to implement, depending on the landscape of the customer.

SAP S/4HANA is affordable for big companies, but is very expensive for small companies. The implementation costs of SAP are substantial.

For large companies, this is a good solution. I understand that CIOs need to walk a tight rope between time to implement and the budget. SAP as a product requires, to a large extent, business process reengineering. It is important that anyone considering this solution understands the mapping of their business processes and how it will run in SAP. You also need to ensure you have all stakeholders buying into the process.

I have seen many companies buy the product thinking that they will implement it within five months only to discover that after five months, nothing has happened and the stakeholders are not aligned. Further, if you adapt the solution independent to your own needs, it will become difficult to maintain and manage. 

It is important to have a core team that understands SAP, and not only rely on an external consultant.

With the right project plan, execution, blueprint, and fully committed stakeholders, the solution will be successful.

I would rate this product a ten out of ten.

My client is a biomedical company that sells medical devices. I use Tricentis Tosca to automate SAP.

SAP S/4HANA is a very easy-to-use and user-friendly solution.

The solution’s stability could be improved.

I rate the solution a seven out of ten for stability.

I rate the solution’s scalability an eight out of ten.

Overall, I rate SAP S/4HANA a nine out of ten.

I have been a consultant for SAP retail, SAP Fashion as well as generic.  I also have been exposed to many business sectors. 

The user interface should be much more convenient and user-friendly. 

In future releases, there could be more use of AI.

I have been using this solution for more than five years. 

The solution offers good stability. 

I would rate the scalability a nine out of ten. It is reliable. I have a lot of customers using this solution. There are more than 500 end users. 

The customer service and support are fast. SAP addressed my tickets quite quickly.

The initial setup is not complex; it's more at a medium level. Not too easy, but with the right knowledge, you can configure it.

For a migration process, it took around six to seven months, which was the fastest I've done. For implementation projects, it typically takes around one year, sometimes one and a half.

It was implemented in a waterfall approach, and one was brownfield. I would suggest, not from the SAP side, but from the client side, if the hardware components are powerful, the system would run faster. In migration projects, data migration can take a lot of time, so having a reliable server is important.

We recommend annual licensing. It is expensive, but for large-scale companies, it's manageable.

I would rate the solution a nine out of ten. I would say that SAP should make the user interface more user-friendly, which would be a plus point, especially in pre-sales.