SAP S/4HANA Reviews

We use SAP S4HANA in a distribution business. We have the main site which purchases all material for management and then it goes through the main warehouses to the distribution sites. Finance controls, sales, and distribution are already there with the treasury added on top of the project.

The solution could improve by making customization easier. The on-premise version is a lot more flexible.

I have been using SAP S4HANA for approximately two years.

SAP S4HANA version 1909 is stable. We have not gone live with 2020 yet.

SAP S4HANA is scalable in terms of infrastructure scaling. The solution does not cover all aspects of the business. For example, there is no final solution from SAP for point of sale. They have no specific point of sales solution, you have to build something to cover this area.

Our project is at a large company with 8,000 employees.

We had an issue with localization, there is some sort of localization for S/4HANA for a specific country. We did not face a lot of trouble with the support. The response was good, but overall it seems the process itself takes too much time. You have to go through specific steps waiting for a reply and then the escalation takes more time. The support could improve their speed.

The SAP cloud itself was not easy to implement any project because it is very hard to do any customization for the business requirements.

SAP S4HANA is expensive and for smaller businesses, it is very difficult for them to have the budget.

My advice to those wanting to implement SAP S4HANA is to make sure they have their blueprint and design. People have specific imaginations but things can turn out differently. Align very well with the business and identify your scope correctly to be sure you are following a solid plan along with the project lifecycle.

I rate SAP S4HANA an eight out of ten.

We use it for our financials and ERP.

It has got all our data more scalable, and it made it more workable for us. So, we're able to make things run faster, especially when our developer team was doing data modeling.

We're able to get all our processes flowing together. We're able to make all of our business processes talk to each other.

It should have more support. Documentation and support for mobile apps can be improved.

I have been using this solution for six months.

So far, it has been good. We had some problems with our customizations, but everything seems to be running fine.

Its scalability is fine. We plan to increase its usage and use it extensively.

All people who are using it are in IT. Some of them are in the finance department.

Their technical support is good. They were pretty knowledgeable.

We're new to that. We didn't use anything.

It was kind of complex because we didn't know the difference between the SAP Business ByDesign and SAP S/4HANA. It wasn't clear. SAP just has too many versions, and it was like, "Oh, give me a break, and tell me what to get."

For its maintenance, we have at least five people. They're in IT with different roles.

We used a consultant. Our experience was good.

We're not sure yet. I think it was six figures a year, over 100,000. It has straight-up licensing fees.

I would rate it an eight out of 10 because it has got great scalability. It has worked so far.

The POD applications are very useful to us. There are a few POD apps which we are using for the different business scenarios. They are quite interesting.

The initial setup is pretty straightforward. The documentation is very good.

The solution can scale well.

The solution is stable.

It's been just one year that we started using this product, due to the fact that we need to have different integrations as well to other systems. With S/4HANA, when SAP started, everything worked in a single SAP system. Slowly then it's been delegated or divided into multiple SAP systems. That's why we have around 25 different SAP products running in our landscape. Yet, at the same time, S/4HANA is the core. It's the core component.

Going forward, I believe more systems could be consolidated into S/4HANA. We need to reduce the number of SAP systems running in our landscape. S/4HANA has the capacity to host many other SAP products, therefore we can discontinue some of the SAP products. Currently, we have now the Global Services, the Governance, Risk, and Compliance, and Enterprise Portal, BW, Supply Chain Management, Warehouse Management, et cetera. If SAP could consolidate many of the systems so that we can reduce the number of systems, that would be ideal.

The solution can be a bit expensive.

We would like to see more DevOps capabilities in the future.

The solution would benefit from offering more serverless features in the sense that when you deploy SAP, it's a pretty big deployment and you have a lot of dependencies or you are closely tied up or you have a dependency with the hardware vendor and the hardware providers and the certified hardware and items like that. At the same time, all these deployed components and these files are possible to deploy without a server as well. Slowly SAP is providing some of the features so that you can deploy this in containers and so you don't have any dependency on the running hardware. That way, you can restart the systems without any downtime or the end-users will not feel the difference. Aspects like that need to be improved. 

We do have here monthly maintenance due to the fact that sometimes we need to recharge the system and we have seen from the end-users there will be certain downtime as well. If there is no dependency with the hardware and if it goes serverless, then we can have zero-downtime maintenance.

We've been using the solution for the past year or so. It hasn't been that long.

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable. 

The solution is scalable. At the same time, it depends on where you deploy your systems. If you deploy your systems in Azure, then it would be using the scalability of Azure. If you deploy in AWS, it uses the scalability of AWS. If you deploy in a virtual private environment, then it depends on where you deployed the system. At the same time, it depends on being compatible with all these different hyper-scalers. For the most part, it goes pretty well with the different platforms.

We are deploying the solution in different countries. Currently, we have close to 10,000 users working in SAP. Yearly, we do the deployment in multiple countries. In two months, we deploy in one more country. There will be another 200, 300 more users will be coming. By the end of this year, there will be 2,000 more users. Currently, around 10,000 users are using this application.

The SAP S/4HANA technical support is mainly with the service provider. When you deploy SAP, you have different support teams. Most of the time, you will have a service provider or a supplier that you would be associating with. You will have a kind of application management or infrastructure management support with that vendor. For example, IBM, Capgemini, Accenture, DXC. They are the different vendors. However, then you get the OEM support via the SAP Support Portal for product-related issues. That support has got different priority levels based on the importance. Generally, we know how the SAP support works and it's acceptable. We're satisfied with the level of support provided overall.

The initial setup isn't too difficult. It's pretty straightforward for the most part. SAP has got some good documentation and there are different migration scenarios and implementation scenarios you can work with. With the help of documentation, things are pretty straightforward. 

Most of the time, you do the SAP deployment or the migration with a partner. SAP has got certified partners to help with the implementation.

SAP has got different license mechanisms. It depends on how many SAP products you run and then how do you negotiate with the SAP teams and what kind of offer you get. At the same time, generally, everyone says SAP products are a bit costly. 

Some of the SAP systems are licensed based on the number of CPUs that are being deployed, and some of the SAP products are licensed based on the number of primary users, and some of the SAP systems are based on the database footprint. Different SAP products have different license mechanisms, so there should be a person who is knowledgeable about SAP that can understand and then review the licensing agreement and get the right SAP product - and perhaps help negotiate the price.

We are customers and end-users.

We have around 25 different SAP products. We are using SAP S/4HANA in our company.

The production and the test systems are deployed in the virtual private cloud on-premise, and we have sandbox development and quality systems are deployed in the Azure public cloud.

I'd rate the solution at an eight out of ten.

My company's clients use the solution as an ERP tool.

The tool's best features are its competitive features and its ability to be used as an integrated solution. SAP S/4 HANA's speed is good compared to other ERPs, and its database can be used at lightning speed.

SAP improves the tool every quarter. I received a certification for cloud products from SAP. My company is also trying to improve the tool's knowledge base. The tool needs to improve its interface and functionalities.

The tool should be more well-integrated or inclined towards AI or AI developments like chatbots or ChatGPT.

I have been using SAP S/4HANA for ten years. I am an SQL consultant working with an implementation company, not the end user or the product user. My company has a partnership with SAP.

It is a full-fledged, stable solution. Stability-wise, I rate the solution a ten out of ten.

Scalability-wise, I rate the solution a nine and a half out of ten.

My company deals with small, medium, and enterprise-sized businesses. SAP has different plans to support the tool, and it can reduce the number of licenses nowadays by supporting different packages.

The solution's technical support is awesome. SAP's technical staff immensely supports the partners and consultants associated with SAP. I rate the technical support a ten out of ten.

Positive

I have used Sage ERP in some other organizations. I have also used Tally before it became an ERP tool. Tally was the cheapest tool available in India and the other GCC countries, though we can't compare it with SAP. I prefer SAP products over other tools.

I rate the product's initial setup phase as an eight to eight and a half, where one is difficult and ten is easy.

The solution is deployed on the cloud and on on-premises models.

The solution is mostly deployed on the cloud, but in the on-premise version, you can use the Fiori app, though it is not mandatory. When it comes to the cloud, there are no other options because the Fiori apps should be used. The look and feel of the tool are pretty good compared to the tool's previous version, which was on the on-premises model.

The time required to implement the product depends on the industry where the product is implemented and the complexities involved in such industries. If there are some complexities, users may need to develop something or customize a few areas of the product. Four to six months will be enough if it is a standard deployment. Four to six months will be enough if it's a standard, and it also depends on the project size.

It is never a cheap product since it is a prime tool in the worldwide market.

I recommend the product to others.

I rate the tool a ten out of ten.

The integration features of SAP S/4HANA stand out as the most valuable, surpassing those of other systems.

The product could be improved in several key areas, particularly in API granularity and ease of configuration. It is typical for new technology to initially lack the full functionality of older systems, as seen in every development cycle. In the Business Technology Platform (BTP) context, certain granular configurations available in S/4HANA, such as output determination, are not as easily replicable through current APIs. Previously, configuring outputs for delivery at a detailed level was straightforward. For example, one could easily specify output settings for regular deliveries. However, replicating this process in an API-driven workflow is currently more complex and less intuitive for business users. Additionally, there is no simple way in the new technology to verify if an output was successfully created and sent to a partner.

We have been using S/4HANA for approximately two to three years.

Overall, the stability of the solution is commendable. The core system demonstrates robust performance, maintaining operational stability in general use. However, there are instances where specific functionalities become less stable. These issues often stem from implementation-related factors, such as custom user exits, rather than inherent flaws in the software itself. For example, an order may fail due to a custom user exit, which should be considered an implementation issue rather than a reflection of the system's stability.

The scalability of SAP S/4HANA is highly impressive, making it suitable for companies of all sizes. Its flexibility allows for adding applications as required, enabling customization to meet specific business needs effectively.

The initial setup of SAP S/4HANA is inherently complex, with various factors contributing to its intricacy. While the software installation may be completed quickly, configuring it for practical business use involves a lengthy process spanning years.

Typically, an implementation partner is involved in this process. These implementers handle most setups, including addressing bugs or issues during deployment. They act as the primary contact with SAP for resolving technical problems.

I rate the product an eight out of ten.

It's mainly for business enterprise planning and enterprise resource management.

One of the things I like about it is its well-integrated and secure nature.

Considering it's not a small product, improving pricing would be helpful.

So, there is room for improvement in pricing. HANA is not a simple product; it's quite complex by design.

I have been using this solution for five years. So initially, I worked with DC for two years. After that, it became a mix. It's not straightforward. I started with PCC, then spent some time with HANA, and then switched to CCB. Currently, I am working with HANA.

I would rate the stability an eight out of ten. It's quite stable, but given that it's a cloud solution, there are ongoing updates and new components in every quarter. So, we get four updates annually. 

It is a scalable solution. In my organization, we serve many clients, so there are numerous users. We have around ten customers. We are a service-based company.

The customer service and support are good and knowledgeable. 

Positive

It's somewhat straightforward but can be a bit complex, after all Fortune 500 companies also use this solution. It depends on the specific use case.

It's available for both on-premises and cloud deployment.

Our customers do need to pay for licenses. It is expensive.

I would recommend using this solution to other people as well. Overall, I would rate the solution a ten out of ten. Currently, the solution is adapting to the cloud. 

I use the solution in the retail and manufacturing industry.

All the modules available in the product are very useful. We have access to all types of reports in a single solution.

The solution is quite expensive.

I have been using the solution for two years.

The product is stable.

I rate the product’s scalability a ten out of ten.

The initial setup is easy for someone familiar with the solution.

We deployed the solution three years ago in our organization. Overall, I rate the solution a ten out of ten.

I do pre-sales, or sell the SAP solutions to the customer. I need to know the requirements and match the SAP solution. I am not an expert on SAP HANA or SAP S/4HANA

The most valuable feature of SAP S/4HANA is the innovational process. We are able to receive more efficiency or accuracy than previous versions.

SAP S/4HANA could improve by making the interface easier to use.

I have been using SAP S/4HANA for approximately eight years.

SAP S/4HANA is a stable solution.

The scalability of SAP S/4HANA is good. Thousands of people can use this solution at one time.

We have many clients that use or plan to use this solution. We have global clients across the world in multiple countries. They need to focus on their central finance, reporting, and rules of governance.

I rate SAP S/4HANA a nine out of ten.