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Hisham Ismail - PeerSpot reviewer
Director of Operations of Support / co CEO at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
Jul 13, 2023
A very stable and experienced solution in all business fields
Pros and Cons
  • "S4HANA is very scalable - we use it across seven or eight factories, and everything is running fine."
  • "The product's use of resources could be improved, as it is quite intensive at the moment."

What is our primary use case?

I am the Director of Operation of SAP Support Company dedicated is support and can see how SAP is very stable and adding great value to different business areas.

How has it helped my organization?

Intergration application and facilitate the work processes. I can't image how we can run the business without SAP!! 

What is most valuable?

All of the features are valuable! Sales and Distribution and related Van Sale, Material Management, HCM and Success Factors, PM, PS, and more. All modules are really excellent process cycles and have high integrations. 

What needs improvement?

Nothing was noticed, but maybe SAP Support Systems for system bug issues should be added. :) 

Buyer's Guide
SAP S/4HANA
January 2026
Learn what your peers think about SAP S/4HANA. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,821 professionals have used our research since 2012.

For how long have I used the solution?

I have been using this solution for seven years.

What do I think about the stability of the solution?

This is a very stable solution.

What do I think about the scalability of the solution?

S/4HANA is very scalable. We use it across seven or eight factories, and everything is running fine.

How are customer service and support?

SAP's technical support is fine but could be a bit more responsive, speed-wise, and could improve in some specialized areas.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Before I sued Oracle ERP. SAP is a real integrated stable application. 

How was the initial setup?

The initial setup was very straightforward.

What about the implementation team?

We used an in-house team.

What was our ROI?

The ROI we received was very high!

What's my experience with pricing, setup cost, and licensing?

Doable 

Which other solutions did I evaluate?

We evaluated other solutions, but SAP is SAP.

What other advice do I have?

Compared to Oracle, S4HANA is more resource-intensive, but since everything is moving to the cloud and resources are getting cheaper, this gives an advantage to S4HANA over Oracle. Before implementing S4HANA, be very careful in planning and testing requirements - don't kick off the go-live without testing every single system and the integration. I'd give this solution a score of eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
VijaySingh - PeerSpot reviewer
IT Manager at a retailer with 501-1,000 employees
Real User
May 24, 2023
A highly scalable solution with a variety of modules and reports
Pros and Cons
  • "We have access to all types of reports in a single solution."
  • "The solution is quite expensive."

What is our primary use case?

I use the solution in the retail and manufacturing industry.

What is most valuable?

All the modules available in the product are very useful. We have access to all types of reports in a single solution.

What needs improvement?

The solution is quite expensive.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

The product is stable.

What do I think about the scalability of the solution?

I rate the product’s scalability a ten out of ten.

How was the initial setup?

The initial setup is easy for someone familiar with the solution.

What other advice do I have?

We deployed the solution three years ago in our organization. Overall, I rate the solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
SAP S/4HANA
January 2026
Learn what your peers think about SAP S/4HANA. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,821 professionals have used our research since 2012.
MOORTHY ESAKKY - PeerSpot reviewer
SAP Practice Head (S4 HANA,Group Reporting & BRIM practices)FPSL/PaPM at a tech services company with 201-500 employees
Real User
Dec 29, 2022
Allows us to easily access data from a single terminal, and the performance is good
Pros and Cons
  • "S/4HANA falls under a single terminal. We can easily access the data, and the performance is good."
  • "The scalability could be better."

What is our primary use case?

I work for a consulting company. Globally, we have clients in oil and gas, construction, and other industries.

We have about 26 people using this solution.

What is most valuable?

S/4HANA falls under a single terminal. We can easily access the data, and the performance is good.

What needs improvement?

The scalability could be better.

For how long have I used the solution?

I have used SAP S/4HANA for five years.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

I would rate the scalability as six out of ten.

How was the initial setup?

Setup is easy. It takes at least six months to deploy.

What's my experience with pricing, setup cost, and licensing?

We pay for an annual license. The pricing will depend on the client's needs.

What other advice do I have?

I would rate this solution as seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1487229 - PeerSpot reviewer
Head of Procurement at a retailer with 501-1,000 employees
Real User
Jul 7, 2022
Integrates with other tools, is better than previous SAP iterations, and is reliable
Pros and Cons
  • "It's reliable and the performance is good."
  • "Starting out on the solution can be a bit complex and difficult."

What is our primary use case?

This product is the ERP. I'm on the procurement side. Therefore, I leverage it for purchase orders and finance and have all the processes together.

What is most valuable?

It is better than the previous SAP solution.

It's stable. 

You can integrate it with other tools. 

What needs improvement?

I cannot recall coming across any areas that were lacking. 

Starting out on the solution can be a bit complex and difficult. I'd like to see them simplify the process of integration. It's very complex, even with the new solutions within SAP.

For how long have I used the solution?

I started using the product two years ago.

What do I think about the stability of the solution?

It's a stable product. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance is good. 

What do I think about the scalability of the solution?

We have 23,000 people using the solution. 

I'm on the user side. I'm not on the IT side. I don't have insights on scalability.

How are customer service and support?

I've never contacted technical support. I can't speak to how helpful or responsive they are. 

How was the initial setup?

I can't speak to the initial setup process as I was not a part of the team that handled that.

What about the implementation team?

I wasn't a part of the implementation and am unsure if any outside parties were used or if everything was handled in-house. 

What's my experience with pricing, setup cost, and licensing?

I'm not responsible for the licensing arrangements. I can't speak to the exact cost. 

What other advice do I have?

We're an SAP partner.

I'm not sure which version of the product we are on at this time. I'm not IT. I'm on the procurement side.

I'd advise new users to try to set up everything that is related to your processes and set up integration with SAP assistance tools, such as Ariba. Otherwise, in the beginning, it's very complex.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1397796 - PeerSpot reviewer
Director at a tech vendor with 10,001+ employees
MSP
Top 10
May 27, 2022
The in-memory database is its key feature
Pros and Cons
  • "From a technological point of view, the in-memory database is one of the key highlights."
  • "If S4HANA has more AI and machine learning, it will be better and easier for reporting and dashboarding."

What is our primary use case?

It is used for financial accounting. We are a system integrator, and we have some customers using it. Some customers are on-prem, and we also have some customers on Azure.

What is most valuable?

From a technological point of view, the in-memory database is one of the key highlights.

What needs improvement?

If S4HANA has more AI and machine learning, it will be better and easier for reporting and dashboarding.

Its pricing could be better.

For how long have I used the solution?

I have been using this solution for about three years.

What do I think about the stability of the solution?

It is quite stable as long as you have the right infrastructure environment.

What do I think about the scalability of the solution?

S4HANA has scalability features, but it depends on the infrastructure. If it is on-prem, you also need scalable hardware.

How are customer service and support?

We have less technical support because of the fewer resources in the region, but we don't have any issues at the moment with that. We are also working with some partners.

How was the initial setup?

Its initial setup is straightforward, but the rollout is quite challenging when the customization starts.

What's my experience with pricing, setup cost, and licensing?

Its pricing could be better.

What other advice do I have?

Normally, we engage with SAP sales to do the assessment. For a successful implementation, before implementing it, I would advise consulting SAP professional services, not just a partner of SAP. If SAP can provide a consulting service initially, it'll be beneficial.

I would rate it an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
SheerazA786 - PeerSpot reviewer
Administrator at a library with 1-10 employees
Real User
Apr 12, 2022
Highly stable and scalable
Pros and Cons
  • "I have found SAP S4HANA to be scalable."
  • "The difficulty level of the initial setup depends on the person's skills. If you know the basic knowledge of the database, then it will be easy, otherwise, it will be very difficult."

What is our primary use case?

We are using SAP S4HANA for the OIL and GAS industry.

For how long have I used the solution?

I have used SAP S4HANA within the past 10 Years

What do I think about the stability of the solution?

SAP S4HANA is highly stable.

What do I think about the scalability of the solution?

I have found SAP S4HANA to be scalable.

How are customer service and support?

The support quality depends upon the solution and the nature of the problem. It depends on which platform you working on it.

How was the initial setup?

The difficulty level of the initial setup depends on the person's skills. If you know the basic knowledge of the database, then it will be easy, otherwise, it will be very difficult.

What's my experience with pricing, setup cost, and licensing?

I would rate the price of SAP S4HANA a four out of five.

The price of SAP S4HANA could be cheaper.

What other advice do I have?

My advice to others is for them to do their homework very well because if you move into production, you don't have any chances. Make sure your timelines are correct and select your consultant wisely.

I rate SAP S4HANA an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Individual Contributor at a tech services company with 1,001-5,000 employees
Real User
Apr 9, 2022
Gives you everything you need with no workarounds
Pros and Cons
  • "I find everything I need in S4/HANA."
  • "This product would be improved by adding more reports."

What is our primary use case?

My main use of this product is for finance and controlling.

What needs improvement?

This product would be improved by adding more reports. In the next release, I would like UDF or UDO to be added.

For how long have I used the solution?

I've been using this solution for about two-and-a-half years.

What do I think about the scalability of the solution?

This is a scalable solution.

How was the initial setup?

This product is straightforward to set up.

What other advice do I have?

I also work with Business One, and I find I need a lot of workarounds for it. But I find everything I need in S4/HANA. I recommend this solution for everyone, I think it's the best solution available. I would rate S4/HANA eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1800138 - PeerSpot reviewer
IT Director at a wholesaler/distributor with 51-200 employees
Real User
Mar 17, 2022
Reliable, but scalability expensive
Pros and Cons
  • "SAP S4HANA is a stable solution."
  • "In an upcoming release of SAP S4HANA, chain management should be easier."

What is our primary use case?

We use SAP S4HANA for manufacturing and financials because we are a manufacturing firm.

What needs improvement?

In an upcoming release of SAP S4HANA, chain management should be easier.

For how long have I used the solution?

I have been using SAP S4HANA for approximately four years.

What do I think about the stability of the solution?

SAP S4HANA is a stable solution.

What do I think about the scalability of the solution?

I have found scalability difficult to achieve in SAP S4HANA because the license is quite expensive. The hardware requirement is quite high and can require a large investment for scalability.

We have approximately 200 users using the solution in my organization. We do not plan to increase the usage.

How are customer service and support?

We have internal support for SAP S4HANA but for the external technical support, we rarely use it. The system is quite stable and if we do follow the process, it should have no problems. 

How was the initial setup?

The initial configuration of SAP S4HANA is quite difficult. The time it took for the implementation took seven months.

What about the implementation team?

The implementation was done by a partner.

What's my experience with pricing, setup cost, and licensing?

There is an annual license for SAP S4HANA.

What other advice do I have?

I recommend this solution to others.

I rate SAP S4HANA a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free SAP S/4HANA Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
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Buyer's Guide
Download our free SAP S/4HANA Report and get advice and tips from experienced pros sharing their opinions.