This product is the ERP. I'm on the procurement side. Therefore, I leverage it for purchase orders and finance and have all the processes together.
Head of Procurement at a retailer with 501-1,000 employees
Integrates with other tools, is better than previous SAP iterations, and is reliable
Pros and Cons
- "It's reliable and the performance is good."
- "It's a stable product; there are no bugs or glitches, it doesn't crash or freeze, and it's reliable with good performance."
- "Starting out on the solution can be a bit complex and difficult."
What is our primary use case?
What is most valuable?
It is better than the previous SAP solution.
It's stable.
You can integrate it with other tools.
What needs improvement?
I cannot recall coming across any areas that were lacking.
Starting out on the solution can be a bit complex and difficult. I'd like to see them simplify the process of integration. It's very complex, even with the new solutions within SAP.
For how long have I used the solution?
I started using the product two years ago.
Buyer's Guide
SAP S/4HANA
July 2026
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What do I think about the stability of the solution?
It's a stable product. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance is good.
What do I think about the scalability of the solution?
We have 23,000 people using the solution.
I'm on the user side. I'm not on the IT side. I don't have insights on scalability.
How are customer service and support?
I've never contacted technical support. I can't speak to how helpful or responsive they are.
How was the initial setup?
I can't speak to the initial setup process as I was not a part of the team that handled that.
What about the implementation team?
I wasn't a part of the implementation and am unsure if any outside parties were used or if everything was handled in-house.
What's my experience with pricing, setup cost, and licensing?
I'm not responsible for the licensing arrangements. I can't speak to the exact cost.
What other advice do I have?
We're an SAP partner.
I'm not sure which version of the product we are on at this time. I'm not IT. I'm on the procurement side.
I'd advise new users to try to set up everything that is related to your processes and set up integration with SAP assistance tools, such as Ariba. Otherwise, in the beginning, it's very complex.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Director at a tech vendor with 10,001+ employees
The in-memory database is its key feature
Pros and Cons
- "From a technological point of view, the in-memory database is one of the key highlights."
- "If S4HANA has more AI and machine learning, it will be better and easier for reporting and dashboarding."
What is our primary use case?
It is used for financial accounting. We are a system integrator, and we have some customers using it. Some customers are on-prem, and we also have some customers on Azure.
What is most valuable?
From a technological point of view, the in-memory database is one of the key highlights.
What needs improvement?
If S4HANA has more AI and machine learning, it will be better and easier for reporting and dashboarding.
Its pricing could be better.
For how long have I used the solution?
I have been using this solution for about three years.
What do I think about the stability of the solution?
It is quite stable as long as you have the right infrastructure environment.
What do I think about the scalability of the solution?
S4HANA has scalability features, but it depends on the infrastructure. If it is on-prem, you also need scalable hardware.
How are customer service and support?
We have less technical support because of the fewer resources in the region, but we don't have any issues at the moment with that. We are also working with some partners.
How was the initial setup?
Its initial setup is straightforward, but the rollout is quite challenging when the customization starts.
What's my experience with pricing, setup cost, and licensing?
Its pricing could be better.
What other advice do I have?
Normally, we engage with SAP sales to do the assessment. For a successful implementation, before implementing it, I would advise consulting SAP professional services, not just a partner of SAP. If SAP can provide a consulting service initially, it'll be beneficial.
I would rate it an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Buyer's Guide
SAP S/4HANA
July 2026
Learn what your peers think about SAP S/4HANA. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,877 professionals have used our research since 2012.
Individual Contributor at EJADA
Gives you everything you need with no workarounds
Pros and Cons
- "I find everything I need in S4/HANA."
- "I also work with Business One, and I find I need a lot of workarounds for it, but I find everything I need in S4/HANA."
- "This product would be improved by adding more reports."
What is our primary use case?
My main use of this product is for finance and controlling.
What needs improvement?
This product would be improved by adding more reports. In the next release, I would like UDF or UDO to be added.
For how long have I used the solution?
I've been using this solution for about two-and-a-half years.
What do I think about the scalability of the solution?
This is a scalable solution.
How was the initial setup?
This product is straightforward to set up.
What other advice do I have?
I also work with Business One, and I find I need a lot of workarounds for it. But I find everything I need in S4/HANA. I recommend this solution for everyone, I think it's the best solution available. I would rate S4/HANA eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Director- APAC at 2iSolutions
This is an extremely powerful and trouble-free product
Pros and Cons
- "A user-friendly UI with good documentation."
- "People are generally wary of SAP products but you can do everything in SAP in a very trouble-free manner."
- "This is a very costly solution."
What is our primary use case?
We are partners with SAP S4HANA and I'm company director.
What is most valuable?
This is a very powerful solution with a user-friendly UI. They provide good documentation.
What needs improvement?
This is a very costly solution.
For how long have I used the solution?
I've been using this solution for nearly eight years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is highly scalable.
How are customer service and support?
Nobody can match their customer service, it's very good.
How was the initial setup?
This is an IT tool so the initial setup is somewhat complex. It's gradually becoming simpler over time and they're developing different tools to simplify implementation and maintenance.
What's my experience with pricing, setup cost, and licensing?
Licensing costs are high.
What other advice do I have?
People are generally wary of SAP products but you can do everything in SAP in a very trouble-free manner. Customers need to be aware that this is a simple and powerful product.
I rate the solution nine out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Civil Engineer at gieco
Fast and stable, but is expensive and needs a lot of hardware
Pros and Cons
- "It is really fast, and it is also very stable."
- "I'm not a big fan of SAP S/4HANA because it needs a lot of hardware. It is really fast, but it needs a lot of hardware. The hardware for S/4HANA is too expensive."
What is most valuable?
It is really fast. It is also very stable.
What needs improvement?
I'm not a big fan of SAP S/4HANA because it needs a lot of hardware. It is really fast, but it needs a lot of hardware. The hardware for S/4HANA is too expensive.
For how long have I used the solution?
We have been using it for six months.
What do I think about the stability of the solution?
It is working fine. It is really stable. We didn't find any issue, but we have been using it only for six months.
What do I think about the scalability of the solution?
It is scalable. We have around 100 users.
How are customer service and support?
We take the first level of support from a partner. They have not been very good. We are thinking of replacing the partner.
How was the initial setup?
It was not straightforward. I took a lot of time to set up S/4HANA. The installation, implementation, and analysis took more than one year.
What's my experience with pricing, setup cost, and licensing?
It is very expensive. It is not cheap.
What other advice do I have?
It is stable, but it is expensive, and it needs a lot of hardware. Next time, we would go for another vendor. In our experience, Oracle is better.
I would rate it a seven out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Territory Manager at a tech services company with 1,001-5,000 employees
Useful consolidation reports, reliable, and highly scalable
Pros and Cons
- "The most useful features of SAP S4HANA are the consolidation reports. The BI is very strong and the manufacturing and finance sections we like a lot."
- "SAP S4HANA is a great product."
- "The install can be difficult. There's something called secondary sales solutions that is not there in SAP. We need to have third-party tools to integrate to do the automatization. The two parts are missing on the secondary sales solution and automation."
What is most valuable?
The most useful features of SAP S4HANA are the consolidation reports. The BI is very strong and the manufacturing and finance sections we like a lot.
For how long have I used the solution?
I have been using SAP S4HANA for approximately seven years.
What do I think about the stability of the solution?
The stability of SAP S4HANA is great.
What do I think about the scalability of the solution?
The scalability is very good, this is the reason why people choose SAP S4HANA, You can implement the solution worldwide, in many of the countries.
How are customer service and support?
The technical support is very good.
How was the initial setup?
The install can be difficult. There's something called secondary sales solutions that is not there in SAP. We need to have third-party tools to integrate to do the automatization. The two parts are missing on the secondary sales solution and automation.
What other advice do I have?
SAP S4HANA is a great product. It is a new product but it is not best suited for startup companies. It is for companies that have complex scenarios and who are looking to expand, SAP S4HANA is the best fit for this scenario.
I rate SAP S4HANA a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Director - SAP Practice at a tech services company with 11-50 employees
Simple implementation, good support, and robust design
Pros and Cons
- "SAP S4HANA is a robust solution."
- "It is an enterprise solution, which is adopted by many organizations, and it's robust."
- "We are always looking for a better user experience. We would like to see more consolidation in SAP S4HANA because of all the financial compliance and regulatory changes."
What is most valuable?
SAP S4HANA is a robust solution.
What needs improvement?
We are always looking for a better user experience. We would like to see more consolidation in SAP S4HANA because of all the financial compliance and regulatory changes.
For how long have I used the solution?
I have been using SAP S4HANA for approximately four years.
How are customer service and support?
The technical support is good.
I would rate the technical support of SAP S4HANA an eight out of ten.
How was the initial setup?
The initial setup was straightforward because we used the package solution, with no customization.
What about the implementation team?
We did the implementation in-house.
What other advice do I have?
I would advise others to use the latest version because the bugs are being fixed constantly.
I rate SAP S4HANA an eight out of ten.
It is an enterprise solution, which is adopted by many organizations, and it's robust.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Head of Information Technology at a energy/utilities company with 51-200 employees
Reduced our costs and loads very quickly
Pros and Cons
- "The most valuable feature is that HANA loads from memory, which means it loads very quickly."
- "This solution has reduced our costs because we don't have to pay for a third-party database or replication software."
- "The resource usage could be improved - it's memory-hungry, so mid-range servers struggle to run it."
What is our primary use case?
My primary use of this solution is for FICO supply, distribution, and inventory.
How has it helped my organization?
This solution has reduced our costs because we don't have to pay for a third-party database or replication software.
What is most valuable?
The most valuable feature is that HANA loads from memory, which means it loads very quickly.
What needs improvement?
The resource usage could be improved - it's memory-hungry, so mid-range servers struggle to run it.
For how long have I used the solution?
I've been using this solution for two-and-a-half years.
What do I think about the stability of the solution?
This is a very stable solution.
What do I think about the scalability of the solution?
This solution is scalable.
How was the initial setup?
The setup wasn't easy because we had some issues with bandwidth while migrating from on-premise to the cloud. We had to temporarily increase our server for the migration to be successful.
What's my experience with pricing, setup cost, and licensing?
The licensing costs are not transparent at all - for example, we pay a 22% annual maintenance fee without really getting any value for it.
What other advice do I have?
I would give this solution a score of eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Gerente SAP at a pharma/biotech company with 201-500 employees
Great value solution with perfect end-to-end integration
Pros and Cons
- "The most valuable feature is the perfect end-to-end integration."
- "For me, S/4HANA is the best value solution in the world."
- "An area for improvement would be integration with different kinds of legacies. In the next release, I would like the product to be prepared for blockchain technology and the best way to communicate with social networking."
- "An area for improvement would be integration with different kinds of legacies."
What is our primary use case?
My primary use case is to create solution architectures, including solutions in the cloud and on-premise.
What is most valuable?
The most valuable feature is the perfect end-to-end integration.
What needs improvement?
An area for improvement would be integration with different kinds of legacies. In the next release, I would like the product to be prepared for blockchain technology and the best way to communicate with social networking.
For how long have I used the solution?
I've been using this solution for nine years.
What do I think about the stability of the solution?
I'm not aware of any problems with stability.
What do I think about the scalability of the solution?
The scalability is excellent - we can grow with the solution in the medium or long term.
How was the initial setup?
The initial setup is fairly easy.
What other advice do I have?
For me, S/4HANA is the best value solution in the world. I would rate this solution ten out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior IT Manager with 501-1,000 employees
A stable and scalable solution which boasts easy use and infrastructure management
Pros and Cons
- "The solution makes its use and the management of our infrastructure easy."
- "While the solution contemplates a competitively priced model, its pricing could be cheaper."
What is our primary use case?
We use the solution to comprehensively manage our business.
What is most valuable?
The solution makes its use and the management of our infrastructure easy.
What needs improvement?
While the solution contemplates a competitively priced model, its pricing could be cheaper.
For how long have I used the solution?
We have been using SAP S4HANA for the last two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
We rely both on our own technical team for the managing of the solution's technical infrastructure and on the subscription-based SAP support.
When it comes to functionality, we rely on offshore support.
How was the initial setup?
From a technical management perspective, the initial set up is fine. We have been using the solution for a long time now, based on management's decision to do so.
What's my experience with pricing, setup cost, and licensing?
Though we are talking about a competitively priced model, the pricing could be more cost-effective.
What other advice do I have?
I give SAP S4HANA the best rating available, a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: July 2026
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