I do pre-sales, or sell the SAP solutions to the customer. I need to know the requirements and match the SAP solution. I am not an expert on SAP HANA or SAP S/4HANA
Customer Manager at a tech services company with 201-500 employees
Scales well, reliable, and accurate
Pros and Cons
- "The most valuable feature of SAP S/4HANA is the innovational process. We are able to receive more efficiency or accuracy than previous versions."
- "SAP S/4HANA could improve by making the interface easier to use."
What is our primary use case?
What is most valuable?
The most valuable feature of SAP S/4HANA is the innovational process. We are able to receive more efficiency or accuracy than previous versions.
What needs improvement?
SAP S/4HANA could improve by making the interface easier to use.
For how long have I used the solution?
I have been using SAP S/4HANA for approximately eight years.
Buyer's Guide
SAP S/4HANA
March 2025

Learn what your peers think about SAP S/4HANA. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
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What do I think about the stability of the solution?
SAP S/4HANA is a stable solution.
What do I think about the scalability of the solution?
The scalability of SAP S/4HANA is good. Thousands of people can use this solution at one time.
We have many clients that use or plan to use this solution. We have global clients across the world in multiple countries. They need to focus on their central finance, reporting, and rules of governance.
What other advice do I have?
I rate SAP S/4HANA a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

IT & SAP Head at kudos chemie limited
Useful modules, priced well, and stable
Pros and Cons
- "I find the Production Planning Cockpit (PPC) and Material Requirements Planning (MRP) most valuable modules."
- "In a feature release, they could improve by adding budgetary features."
What is our primary use case?
We are in the progress right now in achieving the maximum utilization of the SAP HANA. We are exploring most of the available features.
What is most valuable?
I find the Production Planning Cockpit (PPC) and Material Requirements Planning (MRP) most valuable modules.
What needs improvement?
In a feature release, they could improve by adding budgetary features.
For how long have I used the solution?
I have used SAP S4HANA for approximately three years.
What do I think about the stability of the solution?
SAP S4HANA is stable.
What do I think about the scalability of the solution?
As for our requirements, SAP S4HANA has been scalable. We can extend our requirement to the system. We are using the new enhanced feature and there are many features that are available for the system allowing scalability.
How are customer service and support?
We are receiving technical support from a local team here from India.
What's my experience with pricing, setup cost, and licensing?
The price of SAP S4HANA is reasonable.
What other advice do I have?
I would advise others when implementing to work very closely with the SAP team. When we are migrating from a legacy system to any newer system or SAP, we need to work on the mass uploading requirements, such as the master data, or open items, such as assets. We need to make another clean system before uploading all the data to the system.
I rate SAP S4HANA a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
SAP S/4HANA
March 2025

Learn what your peers think about SAP S/4HANA. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
851,823 professionals have used our research since 2012.
IT Director at a wholesaler/distributor with 51-200 employees
Reliable, but scalability expensive
Pros and Cons
- "SAP S4HANA is a stable solution."
- "In an upcoming release of SAP S4HANA, chain management should be easier."
What is our primary use case?
We use SAP S4HANA for manufacturing and financials because we are a manufacturing firm.
What needs improvement?
In an upcoming release of SAP S4HANA, chain management should be easier.
For how long have I used the solution?
I have been using SAP S4HANA for approximately four years.
What do I think about the stability of the solution?
SAP S4HANA is a stable solution.
What do I think about the scalability of the solution?
I have found scalability difficult to achieve in SAP S4HANA because the license is quite expensive. The hardware requirement is quite high and can require a large investment for scalability.
We have approximately 200 users using the solution in my organization. We do not plan to increase the usage.
How are customer service and support?
We have internal support for SAP S4HANA but for the external technical support, we rarely use it. The system is quite stable and if we do follow the process, it should have no problems.
How was the initial setup?
The initial configuration of SAP S4HANA is quite difficult. The time it took for the implementation took seven months.
What about the implementation team?
The implementation was done by a partner.
What's my experience with pricing, setup cost, and licensing?
There is an annual license for SAP S4HANA.
What other advice do I have?
I recommend this solution to others.
I rate SAP S4HANA a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director - SAP BTP at Incture
It's an all-in-one with smooth integration of all modules
Pros and Cons
- "A robust product with integration between all modules."
- "Lacks ability to easily mass upload which has become a necessity for industry."
What is our primary use case?
I'm an SAP solution architect and we are partners with SAP.
What is most valuable?
This is a robust product with the best feature to my mind being the integration of all the modules which has made life much easier for our clients. It's one box with everything included.
What needs improvement?
These days, most clients ask about mass upload. It's not possible to do that with SAP so there is an opportunity for them. Mass uploads have become a necessity for industry. SAP does have ways to do this but it's not user-friendly. I'd also like to have an easier option for hosting. Currently, I know that S4HANA can be ported on cloud versions, and they have started giving out ready-to-use kits but there are some hiccups and basic things are a struggle. I've worked with a few different teams that have had problems with that.
For how long have I used the solution?
I've been using this solution for several years.
How are customer service and support?
Technical support is quite good, no complaints there.
How was the initial setup?
Deployment was quite difficult several years ago but now it's improved greatly and is quite straightforward.
What's my experience with pricing, setup cost, and licensing?
The cost is reasonable but it's important to check on the options they offer to ensure you get what you want and that you're not paying for things you don't need. It's about having a consistent experience.
What other advice do I have?
If you're a company that's already using SAP, ERP or ECC, then you'll know that you will get a consolidated system if you take on S4HANA. If you're not using SAP, you have the choice to go with it and make it accessible to your team.
I rate this solution eight out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Civil Engineer at gieco
Fast and stable, but is expensive and needs a lot of hardware
Pros and Cons
- "It is really fast. It is also very stable."
- "I'm not a big fan of SAP S/4HANA because it needs a lot of hardware. It is really fast, but it needs a lot of hardware. The hardware for S/4HANA is too expensive."
What is most valuable?
It is really fast. It is also very stable.
What needs improvement?
I'm not a big fan of SAP S/4HANA because it needs a lot of hardware. It is really fast, but it needs a lot of hardware. The hardware for S/4HANA is too expensive.
For how long have I used the solution?
We have been using it for six months.
What do I think about the stability of the solution?
It is working fine. It is really stable. We didn't find any issue, but we have been using it only for six months.
What do I think about the scalability of the solution?
It is scalable. We have around 100 users.
How are customer service and support?
We take the first level of support from a partner. They have not been very good. We are thinking of replacing the partner.
How was the initial setup?
It was not straightforward. I took a lot of time to set up S/4HANA. The installation, implementation, and analysis took more than one year.
What's my experience with pricing, setup cost, and licensing?
It is very expensive. It is not cheap.
What other advice do I have?
It is stable, but it is expensive, and it needs a lot of hardware. Next time, we would go for another vendor. In our experience, Oracle is better.
I would rate it a seven out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Lead / Solution Architecture / Software Development - SAP at a manufacturing company with 1,001-5,000 employees
Easy-to-use, but could benefit from some theory-based adjustments
Pros and Cons
- "The processes have been reduced from almost 10 steps to four or five steps. It's really been simplified."
- "The theory-side of the solution needs to be improved."
What is our primary use case?
We use this solution for our manufacturing processes, sales, finance, pretty much everything.
What is most valuable?
They recently restructured the database and changed the table structures, which has made it much easier to manage the processes. The processes have been reduced from almost 10 steps to four or five steps. It's really been simplified.
What needs improvement?
The theory-side of the solution needs to be improved. They need to come up with a simple way to explain to their customers how to properly use it and perform analysis and move on from there.
In the next release, I would like to see more integration scenarios with the cloud, straight out of the box.
For how long have I used the solution?
I have been using this solution for almost two years.
What do I think about the stability of the solution?
The stability is good. We noticed some areas, such as health and safety that were not very stable, but the other areas are quite stable and work fine.
How are customer service and technical support?
The technical support helped us on almost every front.
It depends on what kind of agreement you have with SAP. We have a maximum attention agreement, so it's all good. For a maximum attention agreement, there are some extra charges, but I'm not aware of how much.
How was the initial setup?
The simplicity of the initial setup varies from customer to customer. For us, it was quite complicated because we needed a lot of customization, but in the end, it was ok.
What about the implementation team?
We had a detailed implementation plan that we followed step by step.
What other advice do I have?
On a scale from one to ten, I would give this solution a rating of seven.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Director at DynaSys
Offers good performance, has a user-friendly interface and is great for finance
Pros and Cons
- "The performance of the solution is excellent."
- "The cost of the solution is quite high. It needs to be adjusted."
What is most valuable?
Most of our customer base is particularly interested in the finance area. This aspect of the solution is great.
The most interesting features from the solution include the look and feel of the user interface. It's very user friendly and easy to navigate.
The performance of the solution is excellent.
What needs improvement?
The solution isn't lacking any features per se. Clients aren't coming to us and saying "we need this or that."
The cost of the solution is quite high. It needs to be adjusted.
The integration could be better. They have many different kinds of house platforms, and then it becomes complicated to have integration within all of these different systems.
For how long have I used the solution?
I've been using the solution for five years at this point. It's been a while.
How are customer service and technical support?
We provide technical support to our clients when they need our assistance.
How was the initial setup?
We have implementation projects that help the customers start from zero all the way up to the latest version that they can use on their own. If they need existing or ongoing help with SAP, we will provide some kind of support model. We support them in case they have any problems or in case they have some version they need to upgrade.
As we are implementing the solution for our clients, the process is pretty straightforward.
What about the implementation team?
Our company typically sets up the product. We implement the solution for our clients on their behalf.
What's my experience with pricing, setup cost, and licensing?
The pricing of the solution is quite high.
What other advice do I have?
We are not the end customer. We are the implementation providers. We have customers and implement the solution for them and offer support to them while they are using SAP, which is an enterprise solution.
We will support any version from the previous version and also upgrade to the newest version, as per our client's needs. There are all kinds of versions of the solution that we support. We mainly work with the S/4, the core ERP solution, so the core S/4, and also the ECC, the previous version.
A company needs to be aware that it's much more helpful to be knowledgeable in the product before beginning an implementation. If a customer doesn't have experience with SAP, the implementation may be difficult. However, if they have some experience, it is a bit easier to set up everything. A company must also ensure they have in-depth business knowledge when doing a discussion in the booking.
Overall, we've been quite satisfied with the product. I'd rate it nine out of ten. If the solution offered better implementation capabilities and pricing, I'd give it full marks.
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Lead Consultant at a retailer with 1,001-5,000 employees
High performance, stable, and helpful customer support
Pros and Cons
- "SAP S4HANA has good performance and has allowed us to combine our systems."
- "The solution could be more user-friendly for regular users and developers."
How has it helped my organization?
The solution has helped our organization with planning and consolidating our data.
What is most valuable?
SAP S4HANA has good performance and has allowed us to combine our systems.
What needs improvement?
The solution could be more user-friendly for regular users and developers.
For how long have I used the solution?
I have been using SAP S4HANA for approximately 15 years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
We have been happy with the technical support from SAP.
How was the initial setup?
The installation and migration can take a lot of time but it is expected.
What about the implementation team?
We had assistance with the migration from SAP. They were very helpful.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is expensive.
What other advice do I have?
I would recommend others to use the latest version of the solution to receive all the benefits.
I rate SAP S4HANA an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner

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