The main benefit of ServiceNow Cloud Observability is real-time data, which helps us move from being reactive to more proactive.
ServiceNow Cloud Observability enables real-time data analysis, allowing a proactive strategy while creating streams through operation name and service name. Lightstep/ServiceNow offers enhanced observability for development teams, with cost-saving potential. However, the support team and documentation could improve. Enhancing the dashboard and introducing lightweight agents may ease implementation. Flexible licensing can cater to user needs. Buyers benefit from advanced investigative capabilities, despite areas needing improvement.
