Sophos UTM Reviews

Our company uses the solution as an edge firewall. 

We have 500 users and the solution is managed by five technicians. 

The solution's sandboxing, application center, and database engine are good. 

The endpoint device detection tool integrates very well with Edge devices. 

The reporting system needs to allow for customizations because many reports do not include details that we expect. 

It would be beneficial to have a security fabric feature like FortiGate that integrates with UTM devices and reports to expose issues. 

I have been using the solution for four years. 

The solution is stable. 

The solution is very easy to scale up and has no limitations. 

Technical support is very knowledgeable and responds immediately to issues.

I rate technical support a ten out of ten. 

The initial setup is easy and I rate it an eight out of ten.

We implemented the solution in-house and it does not require much maintenance at all. Three technicians handle any maintenance needed. 

The solution's pricing is based on a licensing model and is competitive. 

The solution was 20,000 Rial about five years ago. 

I rate pricing a ten out of ten. 

Per market analysis, the solution is in the top three with FortiGate and Palo Alto. 

All three solutions are comparable so the best fit depends on your engines, environment, and requirements. 

I rate the solution an eight out of ten. 

We use Sophos UTM for endpoint antivirus.

The management suite is easy and the agent is easy to develop.

At the very least, keep existing. I will continue to use Sophos. If Sophos maintains its current ease of management, I believe I will continue to use it.

I would like them to keep the features as they are.

The GUI can be improved. It is not as good as Trend Micro, but I still like it.

The GUI could be more user-friendly.

Now, they offer a SaaS product in comparison to XDR and, TRM, which stands for automatic analysis of virus behavior or deadline. Currently, for example, when there is a threat, we analyze it ourselves, but now they offer automatic analysis because Sophos' XDR is based on cloud PCS.

I would like them to include automatic analysis for virus behavior and also cloud PCS.

I started using Sophos UTM in 2005.

Sophos UTM is a stable solution.

Sophos UTM is scalable.

The endpoint will be decommissioned next year, but we intend to continue using the Sophos XDR.

Because it is in Indonesia, technical support is only available via email and on the website. There does not appear to be enough technical advice available from support.

The support does not appear to be developed, and they lack expertise.

We are able to manage ourselves.

We have documentation available online

I would rate the technical support a two out of five. Technical support could be improved.

When compared to Trend Micro has a compact and bundle layer, whereas Sophos allows us to select the module. The module layer can be separated. For Trend Micro, we buy as a bundle purchase and they will give us everything.

The initial setup is straightforward. It is easy to set up and configure.

I would rate the initial setup a four out of five.

When compared to Trend Micro, the price is currently competitive.

The pricing is nearly the same. Implying that each endpoint costs approximately one million rupees.

It will cost approximately $67 US per device. We have 300 devices in our organization.

I would rate the pricing a three out of five.

The price could be improved. In my opinion, we could get a discount. We have already contacted Asia Pacific sellers, and they have agreed to keep the reduced price if we upgrade in March 2023.

For the time being, it is enough for us. As I previously stated, some companies that use Sophos may be unfamiliar with the full range of Sophos protocol offerings.

Before you start implementing Sophos UTM  be aware of the protocols.

I would rate Sophos UTM an eight out of ten.

We primarily use the solution for security purposes. 

We use it as a WAF with an application firewall.

We can use it for VPN SSL as a remote-access VPN. We have used it on the internet for applications and web servers.

The product is easy to manage and easy to install. It's straightforward to manage.

It is stable.

The solution is scalable. 

They could use more SSL VPN support.

We'd like the setup to be even easier, if possible. 

I've been using the solution for four to five years.

It is stable and reliable. The performance is good. There aren't bugs or glitches. It doesn't crash.

The product can scale well.

We have about 500 users on the solution. We don't have plans to increase usage at this time. 

We have three years of support services. 

We have the Juniper SRX firewall, for local zones, process zones, and server zones.

The initial setup is very straightforward. It's not complex at all. 

It takes about two hours to set up. 

We have three to five engineers that are able to handle deployment and maintenance tasks. 

We handled the implementation ourselves. 

We have a three-year license and have support services as well. 

I'd recommend the solution to others.

I would rate it nine out of ten.

It is used to protect the servers. It is a very transparent solution. 

Sophos integrates seamlessly and we don't even feel it is running in the background. 

I found just one instance of a virus on somebody's email, and Sophos cut it off immediately. Then the admin said, "Oh, this is a virus. That's a new one." They found out that I hadn't updated some virus information.

The virus updates will always depend on new viruses that are discovered. Maybe they can send a notification or a reminder for update time. 

We have been using Sophos UTM for two years. 

It is absolutely stable. 

We have over 200 users in my company. We are planning on increasing the usage. We never faced any issue with scalability. 

We have local support and go through our company's tech support. 

The initial setup is straightforward. It was implemented within five minutes. 

The central admin team deployed the solution. There were around three to four members of the team. 

It is easy to install and transparent solution. I would recommend using the solution. I would rate it a ten out of ten. 

There are multiple use cases, and a few examples would be its use in the education, banking, or financial sectors. There are so many other locations and sectors where they deploy this solution.

One of the features of Sophos UTM that I find valuable is its user authentication functionality.

In Sophos UTM, there is room for improvement in certain areas. For instance, I believe that its feature known as Synchronized Security could be enhanced. The solution's technical support for India needs to be improved.

I will need to think about the additional features the solution needs to include in its next release.

I have been using Sophos UTM for almost ten years now. It is a good solution. My company is a partner and an integrator of Sophos UTM.

Stability-wise, I rate this solution a ten out of ten.

Scalability-wise, I rate this solution a ten out of ten. If I talk about the solution's suitability, then it is suitable for enterprises.

Dealing with technical support can be time-consuming when communicating over the phone. I am unable to provide a rating for the technical support team. My suggestion to others would be that they provide the country location of the toll-free number in the solution. Although a toll-free number has been provided for India, the people in India are good. Compared to the UK, there may be issues with understanding and timing, which could lead to many problems.

We use Sophos Access Point, Sophos Firewall, Sophos Switches, Sophos MDR, and Sophos XDR. We have been using Sophos MDR for three years.

Whether the initial setup is straightforward or complex depends on the number of users or people to whom the solution is given.

Compared to the current market offerings, like FortiGate or SonicWall, Sophos offers its solution at a good price.

I compared Sophos UTM with Fortinet and found that Fortinet's EPP, ATP, and hardware are good. Sophos UTM has also improved its hardware by updating its dual-core processors with a second processor that uses advanced technology, whereas previously, the hardware was handled by a single processor. However, we are still facing some problems with Multicast User Authentication.

I recommend Sophos UTM, Sophos Access Points, Sophos Endpoint, and Sophos Switches to other users. Overall, I rate this solution a ten out of ten.

Our company is a partner and reseller of the solution. We lease, sell, and license boxes for our clients. Use cases are rather unique and not uniform. 

We provide support for a few SMBs around the country. 

Some customers are heavy users, with involved configurations, and the setup may include high availability configured with two boxes. 

Others use it as just a gateway between their infrastructure and the internet with very simple configurations that don't include web filtering. 

Active directory integration domain is used for some, but not all customers. Common items include DNATs and SSL VPN. Most customers use VPNs, and site-to-site connections (REDs or IPsec).

We also use virtualized UTMs for LABs.

The firewall itself is very strong and provides great security for the internet. Some clients don't use any other special feature but all customers depend on the firewall as a secure gateway.

A lot of thinking went into the user experience because the UTM interface is streamlined, good, and feels like a web application. It does have hiccups here and there but effectively treats everything as an object. You can quickly see where objects are being used or referred to and change them. 

The UTMs are end-of-life so the web interface is not top-notch and needs more speed. There is still support for the UTMs so they are the best we have right now. 

The solution needs better captive portals and they could have faster UIs. 

An improvement to the transparent proxy would help. A user should be able to open a webpage and be redirected to the captive portal like with WIFI or XGs. From there, the user should be able to log in with a username and password to gain internet access. Many clients migrate to XG due to this missing feature. 

I have been actively using the solution for a some time.

The stability is pretty good and better than XG. We don't have any issues directly related to the solution.

Stability is rated a ten out of ten. 

The solution scales pretty well. Even with a heavy load, the solution shows no issues. 

Scalability is rated an eight out of ten. 

Technical support is not stellar. We have some good experiences and some not so good experiences. We do not have a lot of support requests for the solution.

Support is rated a seven out of ten. 

Neutral

The setup is straightforward.

We implement the solution for customers. We have a specialist, an architect, and four analysts who handle implementations and maintenance. 

I recommend you complete the solution's training because it is pretty good. Rely on the documentation and any tech training available.

I rate the solution a nine out of ten. 

This solution can be deployed on-premise and on the cloud.

The most valuable feature of Sophos UTM is reporting, it is flexible. I can monitor the end user's devices, even when they are not on my network. It has good drill-down capabilities.

The reporting could improve by providing information on where, or from which device attacks are coming from. We are already given the country where the attack is coming from but more information would be beneficial.

I have been using Sophos UTM for approximately five years.

The stability of Sophos UTM is good.

I rate the stability of Sophos UTM an eight out of ten.

Sophos UTM is scalable.

I rate the scalability of Sophos UTM an eight out of ten.

I have used the support from Sophos UTM a few times. My experience was good. However, the resolution time can improve.

I rate the support of Sophos UTM a seven out of ten.

Neutral

The initial setup of Sophos UTM is simple. It can be down within one hour.

I rate the initial setup of Sophos UTM a seven out of ten.

The solution is affordable compared to others, such as FortiGate. The price is important.

I rate the price of Sophos UTM a seven out of ten.

I rate Sophos UTM an eight out of ten.

We use all features of Sophos UTM, for example, application control and URL filtering.

What I like about Sophos UTM is that it improves my company's security. The solution is easy to set up, which I like, and it's very stable.

An area for improvement in Sophos UTM is load balancing because my company cannot use it currently. If Sophos could release a new configuration for the load balancing feature to work for my company, that would be great. My team has requested this through the Sophos portal.

Another issue with Sophos UTM is that I cannot monitor YouTube or WhatsApp. I need to block videos and images, but I cannot do that over Sophos UTM.

I've been using Sophos UTM for four years.

Sophos UTM is very stable. It's an eight for me, stability-wise, on a scale of one to ten.

Sophos UTM offers excellent support, so it's an eight out of ten, support-wise.

Positive

Before Sophos UTM, my company used Cyberoam. Sophos UTM has more than one feature, such as VPN, application access, NAT, and SSL inspection. It has more features than Cyberoam, and I can find all that I need in Sophos UTM compared to Cyberoam.

Setting up Sophos UTM was very simple. I configured the solution more than once and found the process very simple.

Pricing for Sophos UTM is OK. Here in Egypt, many companies use the solution because of its price and features.

My company pays the Sophos UTM license fee yearly.

I have experience with Sophos UTM and all its versions within my company.

My rating for Sophos UTM is eight out of ten. I'm not giving the solution a perfect score because of load balancing and social media scanning issues.

My company is a Sophos customer.