Sophos UTM Reviews

It's easy to use.

I didn't like it much. It suits only small businesses. It isn't scalable and reliable. There is a very critical issue with the power supply.

I've been using this solution for four years.

Its stability is very bad. It needs to be improved. The power supply issue that I faced is a very critical one.

I feel that the hardware itself needs to be improved. We have about 50 users. 

Their support is very bad. They don't respond at all.

It's easy to set up. One day is enough for its full implementation.

We implemented it in-house. We had two administrators for its implementation.

It's expensive. It has a yearly license.

I'd not recommend this solution. I'd rate it a four out of ten.

There are multiple use cases, and a few examples would be its use in the education, banking, or financial sectors. There are so many other locations and sectors where they deploy this solution.

One of the features of Sophos UTM that I find valuable is its user authentication functionality.

In Sophos UTM, there is room for improvement in certain areas. For instance, I believe that its feature known as Synchronized Security could be enhanced. The solution's technical support for India needs to be improved.

I will need to think about the additional features the solution needs to include in its next release.

I have been using Sophos UTM for almost ten years now. It is a good solution. My company is a partner and an integrator of Sophos UTM.

Stability-wise, I rate this solution a ten out of ten.

Scalability-wise, I rate this solution a ten out of ten. If I talk about the solution's suitability, then it is suitable for enterprises.

Dealing with technical support can be time-consuming when communicating over the phone. I am unable to provide a rating for the technical support team. My suggestion to others would be that they provide the country location of the toll-free number in the solution. Although a toll-free number has been provided for India, the people in India are good. Compared to the UK, there may be issues with understanding and timing, which could lead to many problems.

We use Sophos Access Point, Sophos Firewall, Sophos Switches, Sophos MDR, and Sophos XDR. We have been using Sophos MDR for three years.

Whether the initial setup is straightforward or complex depends on the number of users or people to whom the solution is given.

Compared to the current market offerings, like FortiGate or SonicWall, Sophos offers its solution at a good price.

I compared Sophos UTM with Fortinet and found that Fortinet's EPP, ATP, and hardware are good. Sophos UTM has also improved its hardware by updating its dual-core processors with a second processor that uses advanced technology, whereas previously, the hardware was handled by a single processor. However, we are still facing some problems with Multicast User Authentication.

I recommend Sophos UTM, Sophos Access Points, Sophos Endpoint, and Sophos Switches to other users. Overall, I rate this solution a ten out of ten.

Our company is a partner and reseller of the solution. We lease, sell, and license boxes for our clients. Use cases are rather unique and not uniform. 

We provide support for a few SMBs around the country. 

Some customers are heavy users, with involved configurations, and the setup may include high availability configured with two boxes. 

Others use it as just a gateway between their infrastructure and the internet with very simple configurations that don't include web filtering. 

Active directory integration domain is used for some, but not all customers. Common items include DNATs and SSL VPN. Most customers use VPNs, and site-to-site connections (REDs or IPsec).

We also use virtualized UTMs for LABs.

The firewall itself is very strong and provides great security for the internet. Some clients don't use any other special feature but all customers depend on the firewall as a secure gateway.

A lot of thinking went into the user experience because the UTM interface is streamlined, good, and feels like a web application. It does have hiccups here and there but effectively treats everything as an object. You can quickly see where objects are being used or referred to and change them. 

The UTMs are end-of-life so the web interface is not top-notch and needs more speed. There is still support for the UTMs so they are the best we have right now. 

The solution needs better captive portals and they could have faster UIs. 

An improvement to the transparent proxy would help. A user should be able to open a webpage and be redirected to the captive portal like with WIFI or XGs. From there, the user should be able to log in with a username and password to gain internet access. Many clients migrate to XG due to this missing feature. 

I have been actively using the solution for a some time.

The stability is pretty good and better than XG. We don't have any issues directly related to the solution.

Stability is rated a ten out of ten. 

The solution scales pretty well. Even with a heavy load, the solution shows no issues. 

Scalability is rated an eight out of ten. 

Technical support is not stellar. We have some good experiences and some not so good experiences. We do not have a lot of support requests for the solution.

Support is rated a seven out of ten. 

Neutral

The setup is straightforward.

We implement the solution for customers. We have a specialist, an architect, and four analysts who handle implementations and maintenance. 

I recommend you complete the solution's training because it is pretty good. Rely on the documentation and any tech training available.

I rate the solution a nine out of ten. 

This solution can be deployed on-premise and on the cloud.

The most valuable feature of Sophos UTM is reporting, it is flexible. I can monitor the end user's devices, even when they are not on my network. It has good drill-down capabilities.

The reporting could improve by providing information on where, or from which device attacks are coming from. We are already given the country where the attack is coming from but more information would be beneficial.

I have been using Sophos UTM for approximately five years.

The stability of Sophos UTM is good.

I rate the stability of Sophos UTM an eight out of ten.

Sophos UTM is scalable.

I rate the scalability of Sophos UTM an eight out of ten.

I have used the support from Sophos UTM a few times. My experience was good. However, the resolution time can improve.

I rate the support of Sophos UTM a seven out of ten.

Neutral

The initial setup of Sophos UTM is simple. It can be down within one hour.

I rate the initial setup of Sophos UTM a seven out of ten.

The solution is affordable compared to others, such as FortiGate. The price is important.

I rate the price of Sophos UTM a seven out of ten.

I rate Sophos UTM an eight out of ten.

We use all features of Sophos UTM, for example, application control and URL filtering.

What I like about Sophos UTM is that it improves my company's security. The solution is easy to set up, which I like, and it's very stable.

An area for improvement in Sophos UTM is load balancing because my company cannot use it currently. If Sophos could release a new configuration for the load balancing feature to work for my company, that would be great. My team has requested this through the Sophos portal.

Another issue with Sophos UTM is that I cannot monitor YouTube or WhatsApp. I need to block videos and images, but I cannot do that over Sophos UTM.

I've been using Sophos UTM for four years.

Sophos UTM is very stable. It's an eight for me, stability-wise, on a scale of one to ten.

Sophos UTM offers excellent support, so it's an eight out of ten, support-wise.

Positive

Before Sophos UTM, my company used Cyberoam. Sophos UTM has more than one feature, such as VPN, application access, NAT, and SSL inspection. It has more features than Cyberoam, and I can find all that I need in Sophos UTM compared to Cyberoam.

Setting up Sophos UTM was very simple. I configured the solution more than once and found the process very simple.

Pricing for Sophos UTM is OK. Here in Egypt, many companies use the solution because of its price and features.

My company pays the Sophos UTM license fee yearly.

I have experience with Sophos UTM and all its versions within my company.

My rating for Sophos UTM is eight out of ten. I'm not giving the solution a perfect score because of load balancing and social media scanning issues.

My company is a Sophos customer.

We primarily use the solution for the firewall and VPN.

The web filtering is great.

The initial setup has been fine. 

You can increase usage if you need to.

The VPN could be better. We need a better VPN client for the customers.

We'd like better logging. 

I've used the solution for six years.

We have about 3,000 users on the product right now. We do have plans to increase usage in the future.

Technical support has been fine. We are satisfied with the level of service we get. 

Neutral

We also use Fortinet and pfSense.

The initial setup is very simple and straightforward. It's not overly difficult or complex to set up. 

The licensing is paid on a yearly basis. You just need to pay the standard licensing fee. There are no extra costs. 

I'd rate the solution a seven out of ten. It's been okay.

We are a partner of the product.

We mostly use UTM for the protection of our network and the web. Some of our customers use it for email protection. We work mainly with governmental organizations. Our company was initially a distributor of the forerunner to UTM, a company called Astaro. We provide UTM to our customers and we are now partners with Sophos. 

It's an easy solution to learn because the graphics are very intuitive. I really like the log because of the amount of information it provides.

Sophos' new generation firewall is missing the link that provides antivirus for each computer. It would be helpful if they could add that element. The technical support used to be excellent but recently they don't seem to be able to solve our problems. 

I've been using this solution for 20 years. 

The solution is stable. 

The solution is scalable although we generally work with smaller organizations. 

The technical support used to be excellent but it's no longer as good as it was and we've had some problems getting solutions to the issues that we're having.

Positive

The initial setup is straightforward. We provide one or two engineers for implementation as well as ongoing support following deployment. 

Licensing can be purchased for one, two, or three years but I'm unaware of the cost. The solution can be downloaded for free if it's for home use which is a good way of testing before implementation.

I recommend testing this product before purchase. It's a good solution and I rate it 10 out of 10. 

We use it as an internet firewall, and as our web application firewall.

I don't believe it has improved our organization; I don't actually like the product because of the features it is missing.

I would like this solution to support ICAP. Also, they no longer support on-premises management, and are forcing clients to use centralized management via the cloud, which I don't agree with.

We have been using this solution for seven years.

We don't find this to be fully stable; we have had to restart the firewall on a few occasions.

The customer support is not very good. They are quite slow, and there are delays in response to an issue being raised.

Negative

The initial setup was easy.

The implementation was carried out in-house, and the deployment took around eight hours to complete.

There was an up-front charge of around $70,000, to purchase the hub and license.  Beyond the initial cost, licenses are charged for annually, but they are good value for the service we receive.

I would only recommend this product to small businesses. I would rate this solution as a seven out of ten.

We use Sophos to protect the entire network, including the web servers and everything else. 

Sophos UTM has a good user interface and granular security controls.

Sophos UTM could be simplified, and they can improve on the many other features, like SD-WAN and load balancing. Sophos UTM is missing a few features that their competitors have. For example, if you have multiple branches you would like to connect, the load balancing features aren't available on multilink. If we create a VPM for multiple LAN links, we cannot load balance the traffic.

I've been using Sophos UTM for five years.

Sophos UTM is stable.

Sophos UTM is scalable.

Sophos support is good. 

Sophos UTM is easy to set up, and I did it myself.

The price of Sophos UTM is reasonable. 

I rate Sophos UTM eight out of 10.

Most of our clients use Sophos UTM as a perimeter firewall for branch offices. Additionally, we use the Sophos XG, RED firewall for extending the network, and the Sophos Intercept X to complement the firewalls.

The most valuable features of Sophos UTM are the ease of use, it is very user-friendly. You can understand what they implement in the new firmware, and it's easy to manage the firewalls.

When I implement a solution, I have to teach the customers how to use it and when I have used other solutions, such as Check Point, it was difficult.

Sophos UTM has good integration with wireless and endpoint solutions

In Sophos UTM there is always a problem with the routing tables. If you want to see the routing table, you have to use the UI. You can't do it via a web browser. The routing table is better in Fortinet.

I have been using Sophos UTM for approximately six years.

The stability of the Sophos UTM is very good, most of our clients do not have to reboot the firewalls. 

The technical support is good. I tell my customers that we always have the support of Sophos and it is good for us. If you create ticket support in Spanish, you have to wait sometime, because they don't have a lot of people who work in Spanish. We have to do it in English. They should have more other language support agents.

I have previously used Sophos Cyberoam, XGS, and XG solutions. Additionally, I have used Check Point solutions.

The implementation of Sophos UTM firewalls is difficult. There are many aspects that are involved and there is maintenance needed. However, the difficulty level is the same as if you were implementing a Fortinet firewall.

We have a three-person implementation team that works in many cities here in Bolivia.

I have evaluated other solutions, such as Cisco.

I would advise others that the Sophos Academy is really good. You can receive certifications from them. It is important to understand the requirements because some people who don't know much are afraid to use firewalls, and that's a problem. It's important to use firewalls and ask questions proactively about them.

I rate Sophos UTM an eight out of ten.