Sophos UTM Reviews

We use this product for network security and implement using a Sophos SD-RED device. 

The solution is easy to handle and configure. 

The product also offers remote deployment capability with a Sophos SD-RED device. 

The reporting could be a lot better and technical support could be improved.

We have been using this solution for two years.

The solution is stable. 

The solution is relatively scalable, we have over 500 users in our company and use three people for maintenance. 

In our experience it has been hard to get to customer support, even premium support doesn't offer much availability.  

The initial setup is quite simple. 

The price is comparable to other products of this kind. 

We considered implementing a SonicWall product, but went with Sophos UTM because it is easier to handle and configure.  

I would rate this solution a nine out of ten. 

We are satisfied with Sophos UTM and will continue implementing it for the foreseeable future. 

Sophos UTM provides security for our network here and access through a VPN connection for our remote users. It also offers the flexibility to create different tools for accessibility.

I would like to see Sophos UTM add support for all the new threat-detection technologies and the ability to respond to novel security threats that come along every day.

I'm in the process of switching every UTM device in all branches to Sophos, so I need visibility into each branch to see the activity. I need alerts for any threat that enters the network. If there is unauthorized access or some specific action that can threaten my network, I want to be notified.

We've been using Sophos UTM for the last three years.

Sophos UTM is stable so far. 

I haven't had the need to scale up Sophos UTM so far, but I believe it's scalable.

We have excellent technical support. The company that supports us is highly experienced with Sophos.

We previously had Cyberoam. After Sophos acquired Cyberoam, we purchased new Sophos hardware devices.

Sophos UTM is priced in the middle range. Okay. It's a good value and a far better price than many competing solutions.

I rate Sophos UTM seven out of 10.

We use Sophos UTM for multi-site VPN, quarantine, sandboxing, and IPF. It blocks malware and other unauthorized apps. 

I've been using Sophos UTM for more than four years.

Sophos UTM is stable and ready for customization. 

Sophos UTM is scalable. We have around 100 users, including engineers, managers, and computer scientists. We plan to increase our usage in the future. 

Sophos customer support could use some improvement. 

We were using something else, but we switched to Sophos because it's politically neutral. 

Installing Sophos UTM is straightforward. The deployment itself doesn't take long, but you have to spend some time planning and waiting for the hardware to be delivered. 

Sophos UTM should be more open-source and reduce its license cost. 

I rate Sophos UTM 10 out of 10. If you're considering Sophos UTM, I would say go for it. 

Sophos UTM is a complete firewall we use to protect from internet threats and check traffic from our network to the internet. It's a firewall covering all layers of protection.

Sophos has some plugins that run on the cloud, but it's transparent to the end-user. For example, there is something to identify threats on an email system called SenseStorm, which is connected to the Sophos Cloud and identifies new threats then spreads the same pattern to all Sophos installations in real-time. I can say that almost 100 percent of our customer companies who have a file solution use Sophos.

The three most important features for us are web protection, web server protection, and network protection.

Sophos UTM sometimes falls short in high-availability environments. They used to launch firmware that didn't work very well in a high-availability environment. 

I've been using Sophos UTM for the last five years, but we started using Astaro Security Gateway, the predecessor to Sophos UTM, in 2002.

Sophos UTM is a strong solution. I give it a 10 out of 10 for stability.

Sophos UTM is scalable.

The initial setup is somewhat tricky. You need to understand networking concepts well, and the company must have good policies for internet access. However, it's not that complicated. I would say it's an intermediate difficulty, but I also have a lot of experience with this solution. It might be challenging for a new technician. We do all the deployment in-house, and it takes about three business days. Our team consists of two technicians and me, the manager. 

Sophos UTM isn't cheap. It's in the middle, so not the cheapest, but not the most expensive. It's average. If you buy the full suite, you don't need to pay for add-ons, but if you buy some partial products, you have to pay to deploy more features.

I rate Sophos UTM 10 out of 10. It's the most reliable solution in the firewall market. Considering the price and quality of the product, Sophos UTM is the best solution.

Mostly when we see that the client has no security product, we offer both of the products: firewall and endpoint security. We offer endpoint security solutions: EDR and XDR.

Most of the time, we offer Sophos UTM and firewall products, but when we see that the customer has a firewall already deployed, we pitch endpoint security. If they're already using a different product, we cross-sell a product. For example, if someone has an environment with just endpoint security and doesn't have XDR or EDR, we'll suggest upgrading to XDR or we'll upsell XDR.

The overall visibility of the console is what I find most valuable, plus it's very user-friendly. It can be integrated with other solutions such as SOAR, SIEM, etc., even when you have an existing firewall. I really like that the console can be integrated. You'll see everything on the same window, and the single window feature of the machine is so good. These are the features I really like.

I have no suggestions for improvement for Sophos UTM. It's been a decade and it has been a very good product throughout the Pakistan market.

Pricing could be improved. After-sales service is much better. Once you have a sales team and a technical team for any product, it definitely becomes very easy to pitch or get the revenues out of that product. Flexibility in pricing matters a lot.

This is the fourth year we've been implementing this solution.

Sophos UTM is stable which is why I like it.

I find Sophos UTM scalable and it is one of the reasons I like it.

For Sophos support: the distributor is responsible for providing maintenance, support, and after-sales service. Most of the time, we try to have an agreement between the customer and affiliates which is binding for two or three years.

The support team here is from the distributor. The first layer of support is really fine when compared to the support provided by other products, e.g. McAfee or Kaspersky. This means it doesn't go to the principal for resolution because the distributor or the partner experts try to fix it on their own before logging in to further complaints. We are good with this kind of solution for our customers, and we prefer those distributors who have their support team.

This is why I really like Softech, although everyone does this, Sophos relies on the Softech technical team. They fix the issues most of the time, so it's very rare for us to go to the principal solution. This is the first line of support we have here in Pakistan.

The principal response time is so quick. It took them only two or three hours maximum. I had the experience of addressing an issue to the principal and they were able to answer me in two or three hours maximum. They have a good TA team.

Although Sophos UTM is a good product, other products have more flexibility with their pricing. It is a very fine product, but when someone wants more relaxed pricing or more leverage in pricing, Sophos is more rigid.

For example, Kaspersky is successful in Fintechs because of its services, plus they offer flexible pricing to their end users. It's a comparative advantage here in Pakistan because Pakistan is a very price-conscious market. This is the reason why every time we pitch, we have to pitch more than one product here in Pakistan. They spend their money on SIEM and other kinds of security firewall, but for endpoint solutions, they say any low-budget product could easily be implemented. Most of the customers here in Pakistan like it this way.

We also implemented Kaspersky and McAfee.

We are a partner for all these products. We market these products to the end customers or the end users. We are both selling and implementing these products. We're partners with Sophos. There's a distributor in Pakistan called Softech Microsystems, and we have a silver-level partnership with them.

We've been working with Sophos since 2019.

In the financial market, however, Kaspersky is being used more than Sophos because of its credibility, integration, and extra features offered by Kaspersky. We always try to recommend Sophos as it's what we want, but sometimes, because we also carry a Kaspersky partnership, when a customer demands for Kaspersky, we have to let the customer test it and we have to give them a quote for Kaspersky. We also carry another product, e.g. McAfee, aside from Kaspersky and Sophos. Sophos UTM is a product I want to go further. I try to pitch Sophos UTM rather than Kaspersky or McAfee.

I'm giving this solution a nine out of ten.

Whenever we go for the public tenders, because there's no price flexibility, most of the time I find other products win. Although we have completed our POCs and all that, convincing customers to go with our product, but when it goes to the tenders: in the tenders they mention specification rather than mentioning a particular product, so we'll have to qualify. We qualify technically, but when it comes to the commercial opening or the financial opening, we fail.

During the pandemic, telework grew, however, so did attacks. There was a higher degree of ransomware and so on. With Sophos, we have not had any incidents this year. The security provided has been good. It has proven to be okay for our needs.

The initial setup is very simple.

The solution is stable.

the scalability is good.

The solution needs to do better at covering mobile devices, although they may have an integrated solution for that purpose. 

I don't really know how it behaves when it comes to web server protection. We have no web servers of our own. I don't know how it behaves if we open our servers to the outside. My sense is that the degree of protection must be higher.

We haven't used the solution for very long. We've been using it for less than a year at this point. 

The stability has been good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

The scalability on offer is quite good. If a company needs to expand, it can do so. 

We are not a big company. We have about 70 or so people. 

Technical support is okay. It is provided by a local company, not Sophos directly.

Previously we did not have any integrated solutions. We had an antivirus of one kind, and a firewall of another. It was a good step for us to integrate all these features into one solution.

The initial setup was simple and straightforward. The deployment was fast. It only took about a week or so, maybe less. 

The pricing is reasonable. Of course, the customer would always like it to be lower, however, the quality to price ratio is positive.

I'm also aware of Fortinet options, however, they are more expensive if you look at Fortinet vs Sophos. 

We are customers and end-users. We came into the pandemic situation needing a VPN and the one offered by the Sophos behaves quite well. From the point of view of our users, it has been a positive experience.

I don't quite know by heart the version of the solution, however, it's quite recent. It's not the newest one. I saw that the brand new one which came out this year and we don't have that.

I'd rate the solution at an eight out of ten.

The solution's user interface is very user-friendly. It's very easy to navigate.

They have an all-in-one product for small businesses. Basically, I do not want to manage the firewall for four products. I'll take it all in one. It makes everything easier to manage. 

It's really good and it's been working really well over the last few years. 

The initial setup has been very simple and straightforward. 

The stability, overall, is excellent. I haven't had a problem in the last two years.

It is a fine product, however, I need more endpoint protection.

They should release a license for more than 50 IPs. As of now I have had some discussion about with management, and we need to do some planning and around that to see if we can change things.

The pricing is too high. There are other options that are less expensive, such as Bitdefender. In fact, Bitdefender is very good, aside from lacking a firewall such as this. Beyond that, it's a very good product with central management on-premises. 

It would be nice if it had basic features, such as DLP (Data Loss Prevention).

I've only been using the solution for about two years or so at this point.

The stability has been excellent. It doesn't crash or freeze. There are no bugs or glitches. It's very good and very reliable. 

This solution is perfect for small businesses. 

I don't have too much experience with technical support. I only recall one case where I had to contact them directly. I recall them being very helpful and responsive. I had a good experience and was satisfied with their level of service. 

The solution is being discontinued. Hopefully, whatever they replace it with will be very good for small businesses as well. 

The initial setup was not complex. It was very simple and very straightforward. It was not difficult at all. A company shouldn't have any trouble with the process. Specifically, if you have experience in IT, you will find it very easy to deploy these products.

I am a Sophos customer.

I'm using UTM for home use only. It's only four 50 IPS.

I'd rate the solution at a ten out of ten. Overall, it's worked really really well. Everything from the updates to the signatures has been very helpful for our business. 

I would recommend this product to other users and other organizations. 

We use this solution as a firewall, for DCP filtering, applications, and training.

We need to speed up the support.

We have been using this solution for three years.

It's a stable solution.

It is a scalable solution but the only disadvantage is that when we use a proxy, we can bypass Sophos.

We have 50 customers. The maximum number of users in one device is approximately 4,000. It's a large network.

The support is okay, but it takes time to connect to the support team.

It is easy to install.

We only require one engineer to deploy and maintain this solution.

The appliance should be purchased and there is a fee for the license.

There is an option for a yearly licensing fee or for three years.

We recommend this solution. We complete between 20 and 30 installations per month.

I would rate Sophos UTM a nine out of ten.