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SOTI MobiControl pros and cons

Vendor: SOTI

4.1 out of 5

52 reviews
92% willing to recommend

Pros & Cons summary

SOTI MobiControl offers robust remote support and device management capabilities, enabling IT staff to manage applications and security efficiently. It facilitates remote troubleshooting and maintains device visibility, but struggles with application deployment by lacking completion indicators. Support service quality is inconsistent, and reporting lacks customization. Networking signal features are absent in newer versions, impairing troubleshooting, while iOS management is inefficient due to missing features and integration.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Remote control and support capabilities allow management of devices even in areas without IT staff.

Remote access helps with device tracking and management, providing solutions like GPS localization and geo-fencing.

App deployment and software updates can be managed remotely, enhancing efficiency without physical device handling.

Security features such as Lockdown Kiosk Mode prevent unauthorized software use and ensure device safety.

Compatibility with various device versions and seamless integration contribute to its reliability and scalability.

CONS

SOTI MobiControl struggles with application upgrade deployment, lacking confirmation indicators upon completion, especially when working across regions.

The support service is poor, and the response from the headquarters is not very effective, impacting overall user experience.

Reporting features are inadequate, offering limited filters and customization options, leading to user frustration.

Managing devices, especially for Apple and iOS, is challenging, with issues in pushing updates and using the management system with SIM card data connections.

The software's integration with new system updates, particularly for Windows and iOS platforms, needs enhancement to compete with alternatives like Intune.

SOTI MobiControl Pros review quotes

Team Lead - Mobile Applications at a tech company with 10,001+ employees

Nov 16, 2014

Using SOTI Mobicontrol we have been able to install and upgrade the Mobile application on 1600+ devices in the field.

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Industry Analyst with 501-1,000 employees

Nov 19, 2014

SOTI MobiControl has greatly benefited the Information Services department of our organisation, as well as the users of the device.

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Siebel CRM Business Analyst at UniCredit Business Integrated Solutions

Nov 23, 2014

For sure it gives a very big value for our support quality.

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SOTI MobiControl

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Learn what your peers think about SOTI MobiControl. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.

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Business Manager with 51-200 employees

Dec 25, 2014

The ROI is US$4 for each US$1 invested.

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Business Manager

Jun 27, 2017

If you want total control over the device, then this solution is a good option.

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Mobile Device Management at a transportation company with 10,001+ employees

Jun 27, 2017

Device location and the ability to remote into the devices is the most valuable feature.

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RL

Team Lead, Store Systems Support - Digital at a retailer with 10,001+ employees

Sep 25, 2018

The most valuable feature is the fact that I can manage my devices remotely.

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Business Development & Service Director at UDS Data Systems Limited

Mar 29, 2019

It has a user-friendly menu that helps manage special purpose devices for security.

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IT Engineer at a transportation company with 5,001-10,000 employees

Nov 6, 2018

The most valuable feature is the remote support because there are plants here where IT staff is not present. We can use it to provide support remotely.

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Project Coordinator at a healthcare company with 51-200 employees

Nov 11, 2018

The feature I find most valuable within Soti is the ability to reset or unlock a device. A lot of the devices that we use are in the field. We have locations in Dallas, San Diego, Seattle, Washington, and Phoenix, Arizona and there isn't always someone, within our company, who is managing these devices. Sometimes it's the doctors' offices that we partner with where they use these devices. Having the ability to remotely reset a device or unlock a device has been super-crucial for me.

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SOTI MobiControl Cons review quotes

Team Lead - Mobile Applications at a tech company with 10,001+ employees

Nov 16, 2014

Initial setup was complex for us as we wanted to upgrade from an older version V4.1 to Version 9 or 10 or later.

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Industry Analyst with 501-1,000 employees

Nov 19, 2014

SOTI MobiControl can improve itself in its Reporting module, as while it has a lot of pre-built reports, making custom reports can be quite cumbersome and the addition of a Report Building wizard would be ideal.

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Siebel CRM Business Analyst at UniCredit Business Integrated Solutions

Nov 23, 2014

Technical support in SOTI is not too advanced. They are not stubborn in problem solving.

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SOTI MobiControl

Free Report: SOTI MobiControl Reviews and More

Learn what your peers think about SOTI MobiControl. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.

884,933 professionals have used our research since 2012.

Business Manager with 51-200 employees

Dec 25, 2014

Support for Windows Phone 8.1 Improve time to market

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Business Manager

Jun 27, 2017

I have had issues with new Android devices that are not certified in our region (South America). It takes a long time to get all of the features.

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Mobile Device Management at a transportation company with 10,001+ employees

Jun 27, 2017

It is good for radio devices ONLY. Do NOT consider SOTI for iPhones, Androids and other smartphones.

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RL

Team Lead, Store Systems Support - Digital at a retailer with 10,001+ employees

Sep 25, 2018

We're deploying an application upgrade. We can't do more than three or four devices at once, and we don't know if the device actually received the upgrade. There's no indicator saying it's 100 percent complete until everything is done. Let's say I work East to West. I work on the East Coast and I want to confirm it was done with the upgrades in that region. I wouldn't know until I actually went into it. There's no indicator telling me that it's complete.

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Business Development & Service Director at UDS Data Systems Limited

Mar 29, 2019

The quality of the support service is poor. The headquarters are not very responsive. And, the actual quality of the software has its drawbacks.

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IT Engineer at a transportation company with 5,001-10,000 employees

Nov 6, 2018

The previous version, for example, had the networking signal and that feature was great. When we were troubleshooting, we could find the level of the network I/O. If the worker was working in a corner of the warehouse where the signal was not as strong as in another part of the warehouse, we could tell, "Just move a little and you will have coverage for your device." That was great. I don't know why they removed it from the newer version.

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Project Coordinator at a healthcare company with 51-200 employees

Nov 11, 2018

One issue is that if someone is using an Apple device and they're on the SIM card for data, it does not push the SOTI management system through immediately. It only works when you have it on WiFi. That's something I've noticed as we're troubleshooting and deploying devices into the field.

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Product Categories

Product Categories

Enterprise Mobility Management (EMM)

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Product Categories

Product Categories

Enterprise Mobility Management (EMM)

Popular Comparisons

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Microsoft Intune vs SOTI MobiControl

Workspace ONE UEM vs SOTI MobiControl

Jamf Pro vs SOTI MobiControl

Google Cloud Identity vs SOTI MobiControl

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