SOTI MobiControl Reviews

I use the solution in my company for Android and iOS devices. The use case associated with the product was simple, as it was used for securing applications on mobile devices. It was used exclusively for Android and iOS devices.

The most valuable features of the solution are containerization and app control.

SOTI MobiControl currently lacks some DLP features. It would be good if SOTI MobiControl could offer a few functionalities associated with DLP features in the future.

I have been using SOTI MobiControl for a year. My company operates as a reseller and SI of the product.

The solution's stability is good. Stability-wise, I rate the solution an eight out of ten. If you configure one policy and push it to that particular endpoint, it will take some time to reflect.

It is a scalable solution. It gets integrated with multiple other security platforms.

My company deals with only two or three customers, specifically the ones in the banking sector.

I have not directly dealt with the product's technical team because I work with the OEM. My company has a local presence in Bangalore and so we directly work with them for processing the orders and for implementations. My company hasn't received any technical support for the product.

The product's initial setup phase is straightforward.

If someone is deploying the agent and making sure that the device is getting enrolled to meet their concerns, then it will take 15 to 20 minutes. The configuration policies are fine.

The solution is deployed on the cloud.

In terms of the deployment process, I would say that my company operates as a reseller of the tool. For the customers who are seeing the solution for the first time, the installation process could be a challenge, but if you spend a couple of hours with the product, then the process can seem easy as the solution does not offer a command line interface and everything is mostly based on a graphical user interface. The person handling the installation process should have some basic knowledge about the product.

In terms of the data privacy offered by the product, the return on investment was okay, but it was not much because when it comes to MDM platforms, such products are mainly focusing on all the employees, including the C-level employees in a company, along with the critical data asset owners. The functionalities offered by an MDM tool for a project will be much less than those offered by other technologies in the market. The tool's ROI is okay. SOTI MobiControl is just a security device, so there is no advantage in terms of efficacy or performance efficiency. I can't properly derive an ROI for the tool. SOTI MobiControl is just a product for securing data and data privacy.

You need to secure a license on a per-device basis.

remote wipe option, and it allows corporate data to be deleted if the devices go missing or are stolen or if the number of employees increases.

If you are into the banking sector or you deal with properties and you are building some design in-house while handling people and public data, specifically payment-related data, and if you want to allow your employees to bring their Android-based devices to work while also allowing them to install the corporate applications in their devices, SOTI MobiControl is a tool that can be considered as a very much adequate product. If you don't use SOTI MobiControl, your business will fall under the category of those companies that don't comply with the data privacy standards.

The products support most XDR, NDR, and SIEM-based tools in terms of integration capabilities. It is even possible to use API, SAML, and OAuth.

I rate the tool a nine out of ten.

I'm using it with the handheld pocket devices from Motorola and Internic to provide remote support and employee packages. I also use it for tracking the devices.

When we use SOTI for SAP, if there is an issue where the user cannot connect, we can work on it by remoting to the device, getting some logs and finding if the problem is with the software, SAP, with the network, or maybe the end-user is doing something wrong with his scanner. It helps us to identify the issues the user is having. That means we don't need our expert IT guys to be in that place. If there is one setting that needs adjusting we don't need IT guys to be there, we can do it from here, remotely.

It saves time in supporting end-users.

The most valuable feature is the remote support because there are plants here where IT staff is not present. We can use it to provide support remotely.

The previous version, for example, had the networking signal and that feature was great. When we were troubleshooting, we could find the level of the network I/O. If the worker was working in a corner of the warehouse where the signal was not as strong as in another part of the warehouse, we could say, "Just move a little and you will have coverage for your device." That was great. I don't know why they removed it from the newer version.

The interface works really well with Internet Explorer but when I use the router and I try to get a huge number of devices the max goes from 25 to 50 to 100 or 200 or 250. I don't know why I cannot go forward with the 250 on Internet Explorer. On the screen, when collections are in transfer, I cannot move or see the whole collection.

It's pretty stable. We haven't experienced any issues. Twice in these last two years I had to restart the server but that was related to hardware and not the application.

It is scalable. As we grow, the solution can grow with us.

Technical support is pretty good. The response time is good and the results were that the cases I had were solved. There could be some improvement in the response time.

The setup of the solution was straightforward. Everything was okay with no problems related to the application. For the initial deployment, it took us about a week to enroll the devices.

Before MobiControl we had another solution from Zebra. We used that application to deploy the environment to all the devices that we had on that system. That was how we enrolled all our devices to the new solution.

We did it on our own, myself and another IT guy here.

Pricing is okay, but when you buy your renewal of licenses - at the end of the period or the year - if you have a lot of devices, obviously, it's going to increase. In the end, it's kind of expensive.

I believe we evaluated VMware AirWatch. That was the only other solution we looked at.

I would recommend SOTI for the features that it has and the uses that we have. It supports many platforms. We are working right now with Windows and we are synching with Android and Macs.

In terms of users of the solution, there are 15 IT guys from the Service Desk who use it and about 30 users, who are still IT Operations guys at the facilities. We have several offices here in America, so IT guys use the platform to support end-users in those offices. We have three administrators for the application. The three administrators were involved in the deployment at the start of the project.

I rate it at nine out of ten. To be a ten they would need to improve the pricing.

We use it for tracking RF units. Across the whole network, we have about 1,000 devices.

The way SOTI has improved our organization is that we were trying to get off of the legacy MSP configuration. The improvement for us is having an OS and an interface for which we can get active support, if we need it, for configuring a unit.

One of the most valuable features is the ease of moving items from one configuration to another; it's a Windows-like setup. Also, the admin console is very easy to manage and to move through.

For the most part, the application deployment works well. Occasionally, when moving a gun, we'll see that we have to manually intervene, when working with the setup.

It has been very stable, so far.

The scalabililty is very good. We've not seen any issues. We have five sites, so far, that are using it.

So far, tech support has been very good. They're responsive and they've been able to provide solutions to the issues that we've brought up.

We used MSP previously. We switched to SOTI because MSP was out-of-support.

The initial setup was pretty straightforward. We had to work with our server team so that it was set up the way QC likes to have things set up. To set up the server, it took about a week or two, and that was more just a matter of coordinating. It was very reasonable. It took longer, on our side, to do the legal part.

Our strategy has been to use SOTI to move away from MSP and to get legacy equipment operational, before trying to get anything new going.

In terms of deployment, we've mostly had one person from each of our sites focused on this particular implementation. At some sites, the configuration changes more rapidly than at others.

We worked with SOTI on the set up.

We really haven't had that much time with it yet. It's working well. We have more flexibility with the solution, but there isn't really a fixed number that I can give for ROI at this point.

SOTI's pricing seems to be competitive.

AirWatch was the other one we looked at.

Make sure you can gather your equipment and thoroughly test the configuration before you start rolling out.

We use the remote control technology and screen sharing features for both Android and IOS. At my location, we are using it more for Windows, while some of the other sites are using it for Android. There have not been any complaints or any concerns, they've been working well. I don't know that it's reduced device downtime, as of yet. We're relatively new using it.

We also lock down units and that has also been working fine. We do not have the location services on at this point in time, with our configuration. 

We will be increasing usage of SOTI when we bring on the new DC site that we're planning to put up in the middle of next year. I can't say it's been a cost-savings. It's been more of an update solution, for us.

It's used to manage the devices in our company.

The best feature is its compatibility with various device versions, such as Windows, making it work seamlessly.

In future releases, I would like to see a better configuration of the dashboard.

Moreover, sometimes it's not very user-friendly because you need to change the profile and add the package to the profile before deploying the device.

I have been using this solution for a few years. I currently use the version 15.6.5.

It's stable, even with the cloud version. I haven't encountered

The customer service and support are good. They resolved my issues very easily. The support is very user-friendly.  Even the technicians were Italian were like me, so it was very good.

chose it for the remote control capabilities and its support for various operating systems, like Windows CA, and other software support.

The initial setup was easy for me.

The solution is not expensive.

I would like to compare it with Intune because Intune is a free tool, but I want to understand this software better.

I would recommend using the solution. Overall, I would rate the solution an eight out of ten because it's an industrial product, and it's not easy to configure a product like that.

We use the solution for its lockdown feature for our devices. So, when we give mobiles to our on-field technicians, we want only our corporate application to work on it. We don't want them to install any unauthorized software on it so as to ensure the security of the device and the data. We allow only authorized applications to run on their devices with the solution's help.

They should improve the lockdown feature. Presently, it gets revoked sometimes, and the user can do some unintended activity. Sometimes, the mobiles get stuck as well. They should work on these kinds of operational issues.

We have been using the solution for five to seven years.

It is a stable solution. We have some issues, such as one of the devices might face problems once in a while. Otherwise, it is stable.

It is a scalable solution. We have scaled up several devices and applications to it. We have 800 hundred solution users in the region under my administration. Currently, we are using the solution specifically for field devices. But, we plan to connect office devices to solutions. So, the number of devices may increase in our organization.

It takes 25% of a person's time to deploy and maintain the solution.

There is a return on investment in the solution because we have our devices secured. Also, we have discipline in working. In addition, they address security patching as well.

We purchase the solution's yearly license. There are additional costs if you want to use extra features. For example, I have a printing license on the Microsoft platform. If I had to use printing in SOTI, it would have charged me extra cost.

Besides the price, it is a good solution. I recommend it to others and rate it as an eight.

We primarily use the solution to support all of our mobile devices.

The solution helps us streamline our deployments and troubleshooting. There is just a lot of time saved from avoiding downtime. The troubleshooting and deployment is a great time-saver as well.

The remote control we have helps us a lot.

The solution offers great troubleshooting capabilities. This aspect saves us a lot of time and keeps us from having to instead get products shipped back to us.

The initial setup is pretty straightforward.

The look and feel of the dashboard could be improved. I'm used to the old dashboard. The new dashboard has more steps involved just to get to the information we need. They need to streamline it or align it more with the older version which actually worked better.

The solution could use better reporting.

I have been working with the solution for a long time. It's probably been about ten to 15 years at this point.

The solution is pretty stable. We haven't had issues with crashes. There aren't bugs or glitches. It's good.

The scalability is really great. If a company needs to expand it, they can do so easily. There shouldn't be any problem at all.

We have about 10,000 users on this product and they vary from customer service to ramp agents to baggage agents. The solution has various use cases, so there's a variety of users on it.

Technical support is excellent. They are knowledgeable and responsive. I'd rate them as excellent - a full ten out of ten in terms of the service we've received.

I just came on board and the company was already using the solution. It's the only product I've ever used for these purposes.

The initial setup is not complex. It's really straightforward.

We have a business partnership with SOTI.

This is a pretty decent product. I'd recommend other organizations to check it out.

On a scale from one to ten, I'd rate the solution at a nine.

We use it for the management of our store mobile devices. We have 12,000-plus devices managed by SOTI. We actively deploy applications on a weekly basis, sometimes multiple times a week.

We use the remote control technology and screen-sharing features for our enterprise Android devices. Those features definitely do allow us to resolve some issues faster because we can work with the store associate to have them do whatever they're doing on the floor, and we are able to actively look at the data and figure out what's going on.

While the solution hasn't helped with device downtime per se, but it has helped us resolve application issues.

One of the most valuable features is the remote control. If there are issues in the field, we can remote into those devices and see what kind of issues they are.

Obviously, the other one would be just how easy it is to deploy applications, and we pretty can much guarantee the applications are going to be set up as needed on our enterprise devices.

The management console could be improved to be a little bit more user-friendly. Some of the stuff is a little bit cumbersome, some of it feels like an engineering solution, but otherwise it's pretty good.

Most of the time it's stable. We were on the phone with SOTI pretty much every day when we were doing an upgrade. For a week or so it was pretty rough going. Since then, it's been mostly stable.

When we looked to scale out the solution to manage more devices, it became a little bit cumbersome, as far as managing when devices checked in, managing multiple deployment servers, etc.

Once you figure out how to scale it, it seems to work pretty well.

Sometimes tech support is hit or miss. Sometimes it's more an issue of trying to find the right person who can help you resolve the issue. Typically, you're dealing with an initial-help consultant, but most of the time it requires, at least in our instances, people who have more knowledge of the product, to be able to assist us.

We didn't fully switch. SOTI offset some of the functionality because our legacy platform couldn't support Android devices. That's why we introduced SOTI into the mix. One of the reasons that we chose SOTI, as far as Android goes, is that it was the most advanced platform at the time. We were used to the legacy Windows mobile devices, being able to remote control and see everything on the devices. SOTI allowed us to continue everything that we were used to.

The initial setup was pretty straightforward. Our deployment strategy is to do pilots, expanded pilots, and full roll-outs. The amount of time it takes depends on what we're doing and how big the application is.

Everything was done internally and we worked with SOTI directly to resolve any issues.

The only two we were looking at were SOTI and AirWatch.

Make sure to see if all the features meet your criteria. That is really the only thing that varies between MDMs, the features.

We don't use the Lockdown Kiosk Mode feature of the solution. I actually created our own version of the lockdown kiosk feature because we needed more control than what SOTI can provide.

We don't use the real-time location services since we are corporate and everything is local. We don't need to see where devices are geolocated. As for the admin console, it could be better but it's not bad; we're running a slightly older version of SOTI.

The device users are store-associates. The staff for deployment and maintenance of the solution are just two individuals, myself and another engineer. We handle the whole system.

I would rate SOTI at eight out ten. Honestly, there's no product out there that I would ever give a ten, because every product has nuances and issues. My rating of SOTI is more along the lines of the need for them to keep enhancing it and making it a better product, making it easier to use. Most organizations are looking for a more-or-less automated solution that can run and maintain itself, rather than needing a lot of man-hours.

We are not the end user. We are the service provider, so we basically manage the customer's devices using SOTI MobiControl. We deploy the applications, we also implement the lockdown, and various other features.

The lockdown, application deployment, and various settings are the most valuable for me. 

The cost could be a bit better, especially in emerging markets like South Africa.

I have experience with this product.

It's been very stable over the past few years but less stable since we upgraded to the newest version a few months ago. 

We recently had an issue before the new year 2024 where we couldn't deploy anything or stage devices. However, we logged a call with the sales team, which was resolved.

I would rate the scalability an eight out of ten. 

We have all sorts of clients, small, medium, or enterprise businesses, for SOTI MobiControl.

I don't deal with them directly, but our dedicated MDM Guardic team does.

The team did mention that initially, it took a while to get issues resolved. But recently, there's been a big improvement. Support is quite responsive now, and I get answers relatively quickly.

However, there is still room for improvement in the support. 

Neutral

From the initial setup to when the device is ready to be used, it takes a couple of minutes. It takes a couple of minutes, depending on the network's stability. We often encounter network issues.

It is an expensive product. I would rate the pricing a ten out of ten, with ten being very expensive, especially in emerging markets. 

Many competitors are coming in much cheaper, making it challenging to convince clients to choose SOTI over other MDMs.

It is a helpful tool, we'd be lost without it if we didn't have it.

Overall, I would rate the solution an eight out of ten.