SOTI MobiControl Reviews

I use SOTI MobiControl for enterprise mobility and remote control mobile device management. If a company has a lot of mobile devices, then they want to monitor all of the company mobile devices from the license. First, we have to register all of the mobile devices in the SOTI platform, and then we're able to manage the mobile content remotely. We're also doing localization to see who is using the mobile in the company. We're doing identity control, remote control, content management control, and surveys.

We use SOTI MobiControl to control and manage a survey. We used to give clients the area where they have to go and survey all the data from SOTI MobiControl. We've been using that tool in the database companion process.

We have some clients who request a proof of concept about the mobile they're using in the company. We make a proof of concept with them using SOTI MobiControl.

Most of the clients who request a proof of concept from SOTI also request on-premises installation from their own server because of data security and data responsibility in the data they're using. We have a client on the Ivory Coast that's the biggest company in the field of telecommunication and mobile devices, so they're more focused on securing the data.

We have two engineers who are using this solution in my organization.

We're using version 15.6. It's the latest version.

The solution is deployed on a private cloud. It can be deployed on-premises or on cloud.

The most valuable features are remote control, remote monitoring of the mobile phone data, GPS localization, automobile network management, identity management, speaker logging, and remote management of mobile content.

The way they manage data security is good because they have SOTI Identity, which we're using for identity management.

I would like to see some SMS integration so people can send data directly from a mobile phone through SMS when there's no internet. This feature would be good because there are some places in Africa where the internet stability isn't that good.

During the voting process, they send the result through SMS. If SOTI can add the functionality where some of the clients can send information offline, via SMS, then that would be a good improvement for some places where there isn't a lot of internet stability.

I have used this solution for the past four months.

I would rate the stability as 10 out of 10. 

It's very stable because of the number of clients that SOTI has worldwide.

I would rate the scalability as 10 out of 10. It's very scalable.

Technical support is very helpful. I would rate technical support as nine out of ten.

The first time I made contact with a representative from Dubai, the guy was very kind and very good. He responded to all of my questions.

We haven't done an on-premise installation because we just acquired the representative license. In the coming month, we're going to deploy the on-premise installation in another country with a SOTI engineer from Morocco.

The maintenance is done through a SOTI partner. If we have any doubts, we can request assistance from SOTI.

The price is average. SOTI manages the price according to the type of client they have. I would rate the cost as five out of ten.

The price in Europe, the US, and the UK isn't the same as in Africa because companies aren't making big incomes. Sometimes, they ask us to reduce the price, but it depends because we have many types of companies. The way African companies use the solution isn't the same as big companies with 3,000 employees or 30,000 mobile devices.

Some clients have between 250-5,000 mobile devices, so we can manage the price of the solution for those people.

I would rate this solution as nine out of ten. I would recommend SOTI to others.

We are not the end user. We are the service provider, so we basically manage the customer's devices using SOTI MobiControl. We deploy the applications, we also implement the lockdown, and various other features.

The lockdown, application deployment, and various settings are the most valuable for me. 

The cost could be a bit better, especially in emerging markets like South Africa.

I have experience with this product.

It's been very stable over the past few years but less stable since we upgraded to the newest version a few months ago. 

We recently had an issue before the new year 2024 where we couldn't deploy anything or stage devices. However, we logged a call with the sales team, which was resolved.

I would rate the scalability an eight out of ten. 

We have all sorts of clients, small, medium, or enterprise businesses, for SOTI MobiControl.

I don't deal with them directly, but our dedicated MDM Guardic team does.

The team did mention that initially, it took a while to get issues resolved. But recently, there's been a big improvement. Support is quite responsive now, and I get answers relatively quickly.

However, there is still room for improvement in the support. 

Neutral

From the initial setup to when the device is ready to be used, it takes a couple of minutes. It takes a couple of minutes, depending on the network's stability. We often encounter network issues.

It is an expensive product. I would rate the pricing a ten out of ten, with ten being very expensive, especially in emerging markets. 

Many competitors are coming in much cheaper, making it challenging to convince clients to choose SOTI over other MDMs.

It is a helpful tool, we'd be lost without it if we didn't have it.

Overall, I would rate the solution an eight out of ten. 

SOTI MobiControl can be used to manage all types of devices, including Windows, iOS, Mac, Chromebook, and Android.

SOTI MobiControl is the right solution for customers who want a reliable and low-cost MDM solution.

SOTI MobiControl is very good for Android and Windows, but it should add a little bit on the Apple side because it doesn't have much control on the Apple side. SOTI MobiControl should have more control over the devices.

I have been using SOTI MobiControl for one month.

SOTI MobiControl has good stability. The dates are really not based on the devices. It takes time to get updated after the machine update.

I rate SOTI MobiControl a six out of ten for stability.

You can properly scale the solution if you don't need an advanced solution.

I rate SOTI MobiControl a seven out of ten for scalability.

The solution’s technical support is pretty good.

The solution's initial setup is a little complex, but not too much.

The solution's configuration can be done in one hour, and verifying takes one day. To deploy SOTI MobiControl, you should have the devices and the tool. Once it is ready, you need to configure the Apple Business Manager and Identity Manager. Then, you can enroll the devices within 15 minutes.

SOTI MobiControl is a budget-friendly solution. Users have to pay a yearly licensing fee for SOTI MobiControl.

SOTI MobiControl is deployed on the cloud in our organization. Users can go for this solution if they want a budget MDM solution.

You can use SOTI MobiControl to manage all your devices in one platform, like Windows, iOS, Mac, and Android.

Overall, I rate SOTI MobiControl an eight out of ten.

We are using SOTI MobiControl to control our corporate devices, which we have issued to our field staff to do some application performance.

It is a mobile device management tool that we can control through the mobile device. So, it's the corporate device to control. So every user needs to use only the app, only the application since there's a way that we have set things. Hence, they cannot do anything besides that.

SOTI MobiControl needs to improve its geographic interface. The remote screen of the solution gets stuck at times. So, that needs to be improved.

For future releases, my suggestion for improvement is that somewhere in the setting and policy profile, where it's a little bit complicated. So if something can improve on that to make it user-friendly and easy to understand, then it would be better.

I have been using SOTI MobiControl for a year.

Stability-wise, I rate the solution an eight and a half out of ten.

The scalability of the solution is a bit complex. I found something that is a little bit complicated, but I can say that the solution is overall good. Scalability-wise, I rate the solution a seven out of ten.

Approximately we have over 2,000 users in our company using the tool.

I have experience with technical support. They are quite good. Also, they very quickly understand the issues and what are the requirements from my side. Response time is also good.

The initial setup is neither easy nor too complicated. The solution is deployed on the cloud.

Actually, we have a team for maintenance, and we also help each other. So around 10-15 people are required for maintenance.

We did the implementation within our organization.

On a scale of one to ten, where one is a low price, and ten is a high price, I rate the pricing a five.

I used to see the demonstration from another vendor, and I can say that it was quite similar to SOTI MobiControl. So each product has its own pros and cons. So, I don't want to give any opinion on that.

Overall, I rate the solution a seven out of ten.

We use the solution for its lockdown feature for our devices. So, when we give mobiles to our on-field technicians, we want only our corporate application to work on it. We don't want them to install any unauthorized software on it so as to ensure the security of the device and the data. We allow only authorized applications to run on their devices with the solution's help.

They should improve the lockdown feature. Presently, it gets revoked sometimes, and the user can do some unintended activity. Sometimes, the mobiles get stuck as well. They should work on these kinds of operational issues.

We have been using the solution for five to seven years.

It is a stable solution. We have some issues, such as one of the devices might face problems once in a while. Otherwise, it is stable.

It is a scalable solution. We have scaled up several devices and applications to it. We have 800 hundred solution users in the region under my administration. Currently, we are using the solution specifically for field devices. But, we plan to connect office devices to solutions. So, the number of devices may increase in our organization.

It takes 25% of a person's time to deploy and maintain the solution.

There is a return on investment in the solution because we have our devices secured. Also, we have discipline in working. In addition, they address security patching as well.

We purchase the solution's yearly license. There are additional costs if you want to use extra features. For example, I have a printing license on the Microsoft platform. If I had to use printing in SOTI, it would have charged me extra cost.

Besides the price, it is a good solution. I recommend it to others and rate it as an eight.

The company is a pharmaceutical company. They run plasma centers. It's like collecting blood, but they collect plasma instead. The whole process is operated through mobile devices. They can't gather plasma unless these mobile devices work. It's a way of logging the customer in, checking their plasma, and saying that this is done on the machine now. The whole process is managed with these mobile devices. SOTI MobiControl manages these devices, and I know where they are and how they're working. I need to make sure they have the right software. I can turn them on or off, and I can remote control them from the support perspective. I don't deal with the software that they actually run. I deal with the fixing of those. For example, if I was a cellphone company, I don't have anything to do with your conversations on your cellphone, but I can turn it off and on, or I can fix it for you. My role is similar to that.

In terms of deployment, it is dealing with mobile devices that are mostly Android, and they're all over the world, but the servers are all on-prem. There is a cloud solution, but we don't use it.

The company's support is the best. That'd be the number one thing. You don't play with such programs for fun. There is nothing great about any of them. They're tools, and they all do a lot. They all do the same thing. Some are better, and some are worse. In my opinion, what makes SOTI better than the others is their support. Their enterprise support is very attentive and very good.

In terms of features, the remote control feature is what I use the most.

They could make it easier to configure. While setting it up from scratch, I find many networking issues, and I have to call our network people for them, but our network people don't understand. It's a nightmare to try to communicate to them that this port needs to be open, or this needs to be opened here or there. Networking people are very security conscious, and they're wary of doing anything. So, if you can't tell them exactly why they need to do something, they get really paranoid. SOTI could do a better job of making the configuration of their software easier to understand and more clear. The prerequisites should be clear. They should clearly specify what is required to get this software working. There should be a list of prerequisites that is easier to understand and trust.

I have been using this solution for about four years.

It's as stable as any other solution that I've used to do such management. The king of the hill in this is called AirWatch from VMware. SOTI is not like that, but AirWatch also costs three times more.

It is scalable up to the sizes we're going to need. We have 20,000 devices, and it doesn't have any problem with that. Once we get beyond 20,000 or 30,000 devices, I don't know how it will be. We definitely have plans to increase its usage. That's what we're doing right now.

For these 20,000 devices, we have three people for deployment and maintenance. They are architects and administrators. They are setting it up, configuring it, and supporting it. In addition to these three people, we also have frontline support. We aren't the people shipping the devices out. It probably takes three people just to do the shipping for all the devices.

Their enterprise support is very attentive and very good.

The setup is not at all hard. It's like any other program. You just install it. It's the configuration that is difficult. There are so many things on your network that need to be open. You need to take care of ports, URLs, access to certificates, etc. There is just a laundry list of things. It is not that they're hard to do, but in most enterprise companies, you not only need to know what you're asking the security or networking teams; you also need to be able to tell them. When they tell you no, you need to be able to say why they have to and explain it. You need to be able to explain that if they don't do this, this major thing in our company won't work. 

SOTI should not only tell me what needs to be done. It should also give me good reasons for it. If we need to open a certain port, it should explain why we need to do it, and if we don't do it, this won't work. With such information, I could tell the networking people that this is what I need. It's not going to be a security issue because we're only talking to our own servers. Instead of telling them only what I want to be done, I should be able to tell them why it's okay to do and why it's not going to hurt anything. Currently, because such information is not there, there is a lot of back and forth communication.

My advice would be to pay for enterprise support and not try to do it all through self-service. Unless you're a very professional person who's been doing this for 50 years or so, don't think that paying for enterprise support is something you don't need to do. You need to pay for this kind of solution. Don't try to do it all.

I would rate it an eight out of ten.

SOTI is mainly used for managing mobile devices, like laptops, mobile barcode scanners, and mobile printers. It's used for security, OS updates, and monitoring. 

SOTI's most valuable feature has to be mobile device management and visibility through the main console. There's a central dashboard that you can use to monitor the devices and keep track of usage, battery consumption, and battery life. So at the beginning of a shift, a client can look at all the places that just logged on and see how many of them have bad batteries. For example, if you see batteries that just came off a charger but they are under 80% charge when they should be fully recharged. They've also got a couple of new products. They have a software development app called SOTI Snap that lets users create Android applications

SOTI has a ticketing solution as well for help desk requests from different departments. They can track, take photos and generate new requests, then follow up on old requests. They can obviously close requests that have been fully managed and taken care of.

Companies like SOTI and Mobile Iron are working with Google to help them manage these devices and eliminate the use of bar code scanner sales and mobile device sales. That's kind of crazy. The majority of the devices that we sell use Android OS. With the latest versions of Android that are coming out, like 10 and 11, you have to have MDM software to register devices with Google. You can't get them online without going through an MDM, it's kind of this funny new aspect of Android, and it's all designed so they can control all their Android devices in the future. With the way things are licensed and the direction that Android and Google are going, they're trying to eliminate old legacy devices.

There's no way to stop that unless you control the licensing. So if a company buys a hundred new devices, they have to register with Google. Once they're registered, if a new company tries to sell those hundred devices five years later and another company tries to register the devices, Google can shut them down and say that they're not authorized to relicense this product

I've been using SOTI for about 15 years.

SOTI seems to be stable.

I believe SOTI is scalable. There are big corporations out there — companies with upwards of 4,000 cell phones that they need to manage — using it. From what I understand, SOTI handles that volume very well.

SOTI tech support is solid.

Setup is easy for the on-prem. For transitions to the cloud, it can take two days to get everything converted up and uploaded into the cloud. We just did one recently and there weren't any problems. It switched over from on-prem to cloud pretty seamlessly.

Customers can achieve some cost savings using SOTI. For example, SOTI can keep track of things like data consumption and roaming. Say there's a truck driver out on the road playing Pandora over his phone and it's adding up all these roaming charges to the company, they can get the data on stuff like that, then configure the devices to not allow roaming.

SOTI is fairly priced. It's not super expensive. If you have a thousand devices that are licensed, it's going to start climbing up in price. Typically, it's like 25 bucks a seat for a year. There is also is a maintenance cost to it. It's like seven bucks for tech support. So it's right around 30 dollars on average per seat.

Out of all the alternatives, SOTI is definitely the mobile device management software that we recommend. There is a handful of them out there — Mobile Iron, Avanti, and AirWatch—  and it seems like the majority of people are using SOTI over the other ones. A lot of people use the other ones as well, but it does seem like SOTI is the leader in that field.

The owners of this company are seasoned wireless guys that have been doing this for 20 years and SOTI is all we sell. When we come up against a customer that has AirWatch, we've sold them on the benefits of SOTI over the other types of software and transitioned them to using SOTI rather than the other competitors.

I would give SOTI a solid eight out of 10. 

We use SOTI MobiControl for managing Android device management.

SOTI MobiControl's user interface is very tough to handle and should be made more user-friendly.

I have been using SOTI MobiControl for a couple of months.

SOTI MobiControl is a stable solution.

Around 25 users use SOTI MobiControl in our organization.

I rate SOTI MobiControl a five out of ten for scalability.

SOTI MobiControl's initial setup is a little bit complex, and we have a lot of missing options in them.

SOTI MobiControl is a cheap solution. You have to pay a yearly licensing fee for SOTI MobiControl.

I would recommend SOTI MobiControl for less number of users and less use cases.

SOTI MobiControl has a lot of dependencies, and we need manpower to manage the solution.

Overall, I rate SOTI MobiControl a five out of ten.

Our primary use case for SOTI MobiControl is remote management, software installation, and device management, among other things. It can eliminate the need for manual processes and reduce costs compared to doing everything manually.

By using an MDM tool like SOTI MobiControl, you can automate processes that would otherwise require manual effort, which can save time and resources. It can result in cost savings over the long term.

I appreciate the stability of the product, as well as its flexibility. It is easy to use, and many useful tools are available. I can do many things with it, which is valuable for my needs.

When it comes to areas of improvement, it would be great to have easier access to information on the Internet because it's not always easy to find what you need. The documentation could be improved in SOTI MobiControl.

I have been using this solution for around 15 years.

I would rate stability a ten out of ten.

I would rate the scalability a ten out of ten. Around 40 customers are using SOTI MobiControl.

The customer service is okay.

The initial setup is straightforward, but that's probably because I know the software well. The complete configuration took around two hours. We have some on-premises deployments, but most use cases are on the cloud.

It's a yearly subscription for three years. It is quite expensive.

I would recommend using SOTI MobiControl for other users.

Overall, I would rate it a ten out of ten.

We mainly use it in transport, for example, in police and governemnt.

The solution allows for very good remote control. We only have to get one application and have everything we need under the license. 

It's a very complete tool.

We've had a good user experience overall. 

The licensing is simple. It's just one license to gain access to all of the functionality. Other competitors have different versions, like premium and standard, where some features are only available for one version. This isn't the case with this product.

There is a good "closed mode" where you can use only one application or certain chosen applications.

It is very fast. It's very responsive compared to other applications. 

The pricing could be a bit less. Maybe if there were tiers, it would be better as then companies could lower the pricing by going to the lower deployment model.

I've been using the solution for five years. 

The solution is stable. I'd rate the solution seven or eight out of ten. 

The scalability has been enough for us. We haven't had issues scaling. I'd rate the scalability ten out of ten. 

We will continue to use the solution. However, we are open to looking into other solutions as well. This solution is meeting our needs for now.

The initial setup is very simple. 

We do have outside help for deployment. I have a local company that supports us, and the feedback we get is that it is very easy to set up. 

We have witnessed an ROI while using this solution. 

The cost is different, depending on if you are using cloud or on-premises deployments. 

There is a bit of a high cost. They don't have standard versus premium so we are paying a bit more since we don't have the choice to choose a lower tier.

We upgrade regularly and are on the latest version of the solution. I'm not sure of the version number. We use it both on-premises and cloud. 

I'd rate the solution nine out of ten. It's a fine solution.