SOTI MobiControl Reviews

We manage approximately 200 devices that are used in inventory management. This includes RF guns, as well as small tablets where you can capture signatures.

The most valuable features are remote control and geo-fencing.

The interface is user-friendly, once you get used to it.

Adding more features for iOS devices would be an improvement.

I found that there's a learning curve to kind of poke around and get used to the dashboard. Otherwise, it is pretty user-friendly.

WE have been using SOTI MobiControl for five years.

We have had some bugs in the time that we have used it, but their support group has been helpful in resolving some of those issues.

We have grown over time. Initially, we had maybe 100 licenses, and we have grown to 250 licenses. I think that next year, we'll probably reach 400 licenses. 

We have a couple of dozen people who use it.

Technical support is great, and we have found them to be helpful.

The initial setup is straightforward. It took three or four months to deploy.

Our deployment was completed by an in-house team.

We have always evaluated other options just to see how other people are using SOTI and MobiControl, as well as to see what's new out there. There is always a question of whether we should stick with it, or should we be looking at something else.

Overall, this is a good product and I recommend it.

I would rate this solution an eight out of ten.

Our primary use case is to build patch management to use one particular tool. We can do auto patch updates using SOTI. SOTI has been well placed in terms of the number of endpoints it can handle. 

In terms of the migration from AirWatch to SOTI, we had a specific use case to migrate. If there was already an existing setup on VMware Workspace ONE AirWatch, we had to figure out how to set it up or realign it on SOTI. It is a good feature but still needs to be improved in terms of the number of new devices to which it can reconfigure.

There is a limitation if you want to migrate from the AirWatch to SOTI.

I have been using SOTI MobiControl for a year.

SOTI is both stable and scalable. We use it for 7,000 iPads. 

SOTI has good technical support. They have offices with Canada-based companies and offices across different geographies. So their support is spaced out in different time zones.  

We will continue to use SOTI because the cost is cheaper than VMware Workspace ONE AirWatch.

I would recommend SOTI. 

I would rate it an eight out of ten. In the next release, they should make it easier to migrate. 

We primarily use the solution to support all of our mobile devices.

The solution helps us streamline our deployments and troubleshooting. There is just a lot of time saved from avoiding downtime. The troubleshooting and deployment is a great time-saver as well.

The remote control we have helps us a lot.

The solution offers great troubleshooting capabilities. This aspect saves us a lot of time and keeps us from having to instead get products shipped back to us.

The initial setup is pretty straightforward.

The look and feel of the dashboard could be improved. I'm used to the old dashboard. The new dashboard has more steps involved just to get to the information we need. They need to streamline it or align it more with the older version which actually worked better.

The solution could use better reporting.

I have been working with the solution for a long time. It's probably been about ten to 15 years at this point.

The solution is pretty stable. We haven't had issues with crashes. There aren't bugs or glitches. It's good.

The scalability is really great. If a company needs to expand it, they can do so easily. There shouldn't be any problem at all.

We have about 10,000 users on this product and they vary from customer service to ramp agents to baggage agents. The solution has various use cases, so there's a variety of users on it.

Technical support is excellent. They are knowledgeable and responsive. I'd rate them as excellent - a full ten out of ten in terms of the service we've received.

I just came on board and the company was already using the solution. It's the only product I've ever used for these purposes.

The initial setup is not complex. It's really straightforward.

We have a business partnership with SOTI.

This is a pretty decent product. I'd recommend other organizations to check it out.

On a scale from one to ten, I'd rate the solution at a nine.

Originally, our primary use case was to manage Windows mobile devices, Intermec ruggedized devices, and now our primary use case is iPhones.

It gives us the ability to manage our mobile fleets and push out updates quickly for all of our internal applications to keep the business running. We can push an app update out in minutes, if we get something from the development staff. That's really a critical feature for us. If a bug is reported, once the developers fix it, it's critical for us to get it out to the field users quickly to resolve any issues they're having that are interfering with their ability to do their jobs.

It saves us time, absolutely. If the devices weren't managed and the users had to come back into the office... I don't even know how we would push out something easier than this. In the old days, before we had these managed devices, they would have had to come into the office to get a new version of a piece of software. Fortunately, that's not the way it works now.

The solution also definitely reduces downtime. It helps us get somebody set up very quickly. We use the Apple Device Enrollment Program in conjunction with SOTI, and the ability for us to get a replacement device set up immediately and get someone who is being paid at a high hourly rate - our labor is very expensive - back out in the field, is definitely a time-saver.

When an average salary of an end user is somewhere between $60 and $80 per hour, if you can get all of their apps loaded up within minutes instead of a half hour or an hour, you can see how much that might save, multiplied by several thousand users.

The application deployment features are usually effective. Right now, that function is broken because Apple has some problem with its enterprise deployment. In general, it's very easy to push an app, to get updates out. We manage about 6,000 to 7,000 devices in it right now, and it's very easy for us to make sure that field users get their updates when they need them.

Back in Windows mobile days, SOTI was quite effective. That was one of their strengths. Unfortunately, Apple restricts most of the MDM providers to a limited set of features, so with SOTI it's more about the overall experience, the console, their willingness to jump in and help. The features that Apple does allow are device management and pushing apps.

In general, historically, communication has been the biggest challenge for SOTI. Roadmap, general account maintenance/regular discussions, all were lacking but now they are improving in these areas.

We've had very few outages over the years. We had a couple of them where it was a bug that we had some trouble with but, considering the timespan that we've had the solution implemented, it's been very stable.

Scalability is easy. It's very scalable. Other business areas that are associated with my corporation have very quickly added 400 to 500 users. When we need to add licenses and bump up our device number of accounts, it's very quick. Within 24 to 48 hours they can add capacity for us. 

Like anywhere else, if you can get past the first-tier agents who are reading off a script, SOTI technical support is very good.

We've had several situations over the past couple of years. I don't remember exactly what the causes were, but once we engaged our account representation and escalated, we were able to get a very quick response. We do pay for the high-level maintenance.

This is the first MDM we ever used. At the time, Motorola resold SOTI, and so did Intermec. If you were getting a ruggedized device, you used SOTI. That's what it was for.

The initial setup of the SOTI environment is easy. They do most of it for you.

We went from an on-premise to a hosted solution, and I think the setup for the hosted took about a week. It didn't take very long for them to set it up at all. It was very simple to do.

They're actually in the process of upgrading one of our environments right now, and then we are going to migrate into the upgraded environment. All of that, again, has been done very well. Their change-review process is very effective and careful. Once you get with the technical teams, it's always pretty simple.

The way that we were able to implement MobiControl was with equipment refreshes: "Here's your new device, it's got SOTI on it, you can't take it off."

We didn't use a third-party with MobiControl. Our MDM is a standalone environment.

In terms of ROI, it's all soft costs. It's cost-avoidance, it's efficiency. There isn't really a hard ROI that you could point at. It saves us time for expensive labor representatives and in pushing out applications and updates and getting what our customers need to them quicker. We couldn't manage our mobile inventory or our mobile applications without it.

The pricing is reasonable and the licensing model is very reasonable when compared to some of the competitors in the market. I can speak directly regarding Intune, which is very expensive compared to SOTI. I would recommend SOTI. I think SOTI is also more affordable than MobileIron. SOTI is well-situated in the marketplace, from a commercial standpoint. SOTI is definitely a more commercially reasonable solution than others that are out there.

We evaluated Windows Mobile 6.1, at the time, which was a really long time ago. They were known as an industry leader for Windows mobile devices.

My advice would be not to do on-premise if you don't need to. Take the hosted solution, which is cheaper. Also, pay for the maintenance and the installation to get it done right, and have SOTI help you set it up.

From a performance standpoint, the difference between SOTI and someone else is really based around what Apple allows them to do. If we were using Android, we would have a fantastic and a much different experience. But unfortunately, we don't use Android. It's all on Apple. But overall, the product itself is dependable. They try to add new features all the time. We can take advantage of some of those, being Apple customers. In general, we've been happy with the SOTI.

We don't use the Lockdown or Kiosk Mode feature. We turn off the real-time location services. We're not allowed to use those because we are a union shop, and you cannot track a union technician. In terms of the admin console, my staff doesn't complain about it, so I would assume that it works well.

For our 6,000 managed devices I have about seven people who have administrative access to the environment. Most of them are frontline support, Tier 1 helpdesk, and then there's an environment administrator and an architect. It took about the same number of people to deploy it.

It's on all of our field-service user devices, so that's a significant number. I'm not adding staff in that area, so it will be pretty static for the time being.

Overall, I would rate the solution at eight out of ten. It's a very effective solution.

We're a privately owned transportation company and our primary use is our driver-to-dispatch communications. We use devices, managed through SOTI, that allow our drivers to receive their work for the day. We're people movers - we're not parcel movers - so we can tell them where our pick-ups and drop-offs are located. Primarily we're using it for para-transit, for disabled and elderly transportation. People who qualify for certain subsidized programs are able to ride in our vehicles and get to and from everyday locations, like the grocery store or the hospital. We provide that service and our direct line of communication is through the devices that SOTI manages.

Deployment. We call our locations "divisions." If we have a division that's in need of 100 devices being stood up, once we have our SOTI agent on those devices, we can push software updates, we can push profiles. We can do everything that we need to do remotely. That's saving us on the costs of traveling out to a location to set up those devices. It's actually helping us be more agile - and that's the term everybody wants to be now - more flexible. We can run a little leaner as well. We don't need quite so many people to manage all these devices.

Using that remote control feature has been really helpful for us. We're a dispatch office, some of our divisions have hundreds of vehicles at a time calling in and asking for help, looking for locations. Or maybe they have an issue with the tablet that is preventing them from moving on. The interesting thing is, now that we've given some of our dispatchers, and most of their supervisors, access into SOTI, to use that remote control feature, they can see exactly what the driver sees. That has been a big help for us.

Deploying apps on the fly. We're able to update and deploy new applications, directly from the cloud. That's been a huge feature for us. Instead of putting hands on each of these devices - and we're talking thousands of devices - we can manage it all from the backend. That's a huge feature for us. It has really changed the game in how we deploy things.

The other feature, that I have got to say is just leaps and bounds ahead of SOTI's competition, is the remote control feature. It's a true admin remote control, so we don't have to have somebody on the other side of the device allowing us access to the device. We can actually remote right in. If there are problems or errors or even if it's just a training issue with one of our drivers, we're able to pull up a tablet or phone and take pictures of it and we can actually videotape what's going on, on the device itself, and that's been huge.

We use it more than just for troubleshooting these devices. We actually use it for demos and to show people the technology that our company is capable of delivering. That's all from SOTI and it's been really great.

In the past, using third-party hardware and third-party applications, we weren't really able to do that. We could get a screenshot, a moment in time, but not actually see what the drivers were experiencing. We can actually see the driver interacting with the device itself. We can say “Oh, you're pushing the wrong button” or “Oh, that's not even the correct location." It's really helped us be more efficient, and allowed us to troubleshoot issues quicker. Before, we would have vehicles that sat for a day or two before technicians could get to them. Now, we can get to them right away.

There's always room for improvement. One of the things that I would like to see in the future is more control over the application layer. That has less to do with a technical approach, but more a business approach by SOTI, to look at, "Hey, can we partner with Google, can we partner with somebody like that." Most of our devices are Android, they're Google related, so we need access from Google to do certain things. There are ways around that, but right now that's something that we're really looking for. How can we control the Apple Air? How can we get into that app?

One of the apps that we use all the time is Google Maps. Our drivers need navigation and that's something that we really look for: How can we control the Apple Air, how can we make sure that this app doesn't try to update in the middle of the day when our driver needs it? How can we make sure that this app is always available when the driver needs it? We've run into those issues in the past.

Also, training - tips, tricks, best practices, those kinds of things - while I believe we have a training console, I've been through some of it - that's where they could improve. If they could push that a little more, provide some content that's not hidden away in another portal, that would be great. They could have different flavors of training. A video is super-helpful, even if it's a video to show some best practices and the way that things are set up. And then, offering a one-on-one or monthly webinar for a captive audience would be great too.

It's fairly stable.

I'm not worried about growth with SOTI at all. I'm more worried about growth on my end. If we grow any more, I will need more SOTI administrators. That's about it. I would need more people who can do what I and my colleague do. There are only two of us. But that's just resources. SOTI itself is scalable. We're a pretty small fish compared to some of their other customers.

Support has been great, we have Enterprise Support. The 24-hour support has really changed things, and it's just recently that we've switched to that.

I don't think I've ever had an issue with getting a response from SOTI. If something pops up that I can't figure out and my colleague can't figure out, and we've exhausted the Help documents, then we'll submit tickets. We'll call in for technical support. Almost within a day, every time, we have an answer, whether it's about how we need to approach the situation, or what changes might be needed to allow some feature to do something we're trying to do.

As a specific example, we did have an issue where some devices were reaching data limits extremely fast, way too quickly in the month. We were burning through too much data. I was able to get on the phone with our SOTI rep and he showed me three different reports that would work. He showed me how we could create some rules that would allow the devices to be moved out of one group and into another, and that would show us: These devices are streaming higher data. Then we could dig down further to figure out why these devices were using so much data.

Another specific example: One of the things we try to do is have most of our devices hardwired into our vehicles, so that they're charging all the time. They're always getting a charge just to prevent losing a device on the road. The struggle at the beginning was to make sure that these devices get turned off, because we don't want to run down our vehicle batteries, especially at the end of the day. I figured there was a feature, a way to do this without having to go in every night and every day and turn off devices that were on. It was about a 20-minute conversation with a SOTI technical support rep. They showed me, "Here, you just create a timer, and then once we create this timer, at this time of day, every day, all your devices in this group will shut off." It was amazing. It was years ago that we set that up and it's being used as a standard feature at all of our of locations now.

The folks that we work with at SOTI, even level-one support, are really well-versed.

Our previous solution came recommended to us by the third-party transportation app that we use. They recommended we use some sort of free app that you download off Google Play. It was supposed to lock down the device. We deployed that at a very small location, 12 vehicles, 12 devices using it. Once the corporate support had rolled it out and it was left to the local division to man it, we realized we needed functionality to really use these devices remotely. If your users are savvy enough, they can navigate through those free-app lock screens, get around them, do whatever they want to. We noticed that right away.

We had to control those devices, we had to control the users. Our first call was to Verizon and we said, "This free-app solution isn't going to work." Our plan was to upgrade all the devices in our fleet - we're taking 20,000 to 30,000 vehicles across North America. Now, we don't have that many devices in place, but we've taken this as an issue and said, "Look, we're going to replace all this old legacy technology with a simple device and we're going to use SOTI to manage it." And it's taken off.

My 2019 initiative is to remove any legacy technology and replace it with a device that can be managed through SOTI.

I was not a part of the initial setup of SOTI. I was brought in a few months after. There were definitely some growing pains with the setup, it was brand new. We didn't have any sort of MDM or anything like this. We actually didn't deploy mobile hardware until we had SOTI.

I came in about three months after they initially started to use the MDM and, honestly, the changes we made to it were minor. It was more looking at the way device groups were structured and how they grouped everything together: profiles, settings, and that sort of thing. We figured out best practices pretty quickly.

Because I wasn't there for the initial setup and start-up of SOTI, I don't know what information was presented at the time. Since then, and since moving into Enterprise Support, we do have a SOTI rep who explains things. He's open to any questions and shows us things. He's done a great job of that so far. That availability is definitely there. It's the day-to-day right now, in my staff, where we don't have time to really move ahead on other features yet. We're trying to be proactive but a lot of time we end up being reactive, just based on workload.

We were introduced to SOTI by our Verizon Wireless representative. That's how we engaged SOTI. But we did do it directly. Verizon made that introduction and then it was direct with SOTI.

I don't see those numbers and I don't think about it that way. But let me give you an example of something that happened since we deployed SOTI.

We've had a couple of instances where tablets have gone missing or stolen, but we had one really interesting case where we had a driver who was carjacked at gunpoint. They took his vehicle, with the tablet installed. And thank God we had some good local resources who could pick up the phone and call me immediately and tell me what was going on and ask if there was a way we could track that vehicle and I said, “As long as the tablet is on, I can tell you everywhere this guy goes.” We were actually able to not only recover the vehicle but, because this gentleman who decided to take the vehicle, and everything inside it, actually took the tablet out - it looked like it was "off" because the screen was asleep - he put it in his backpack and he continued on his way that day. He was arrested a few hours later because I was on the phone with LAPD talking about where this tablet was moving to.

It was the most exciting Monday morning I've had in a long time.

The transportation vehicle was a minivan but it had been highly customized. It had a wheelchair lift in it, the seating had been done, the chassis was built up. It was a very expensive vehicle. So being able to recover that $100,000-plus vehicle was one big thing.

Also, having the technology to say, "Hey, let's stop this guy from doing this to somebody else," that sent us over the moon. That one case - and I've told this story many times - has allowed us to put our foot in the door, and say, "Look, with our company not only are you getting this great technology and great service and everything else we provide, but we have these tools that allow us to  succeed and be better than our competition." This is just an example of that.

If any organization has this struggle - devices in vehicles, devices given to employees, that do go missing from time to time - we're probably at a 50 percent recovery rate, where we have been able to recover such devices. That's all because of SOTI and that we're able to track those devices through locating methods.

They've been pretty flexible with us, because we've changed the way we do our licensing a few times. We did a yearly, and then we went back and we did a quarterly, and I think we're back to yearly right now.  We've been able to work stuff out and pricing has gone down since the onset. We've got a better rate per device and it's reasonable. The licensing cost from SOTI usually doesn't scare anybody away, once it's explained.

I believe MobileIron was one of them and Airwatch was the other they were looking into.

Since being introduced to SOTI, I've become that guy in our company who helps recommend these solutions. I've been to transportation conferences where I'm being asked, “What are you guys doing? How are you managing this?” and I tell them about SOTI. I say, "Look, you need to look into this company, you need to look into this MDM." I recommend it to just about everybody who talks to us about it, especially when they start describing the issues they've seen. It's easily manageable. You don't need a computer science degree to run it. You have support through SOTI and a Help document that's very thorough.

There's a lot more competition than there was at the beginning, so we do hear from competitors trying to steal us away or move us around. We're very comfortable with SOTI right now. I don't see any reasons to leave. There haven't been any game-changers here where we've said, "Oh my gosh! I can't believe SOTI's doing this now." It's been great.

There are just two of us who are admins for SOTI. We probably have 30 to 40 users who are in and out of SOTI per day. The two of us provide the maintenance and the admin level functions. In the field, for our local divisions, we have what we call our local SOTI expert. We like to have at least one at a location, it depends on the size. If we have hundreds of devices deployed at a division, it's good to have two or three folks there who can help us. Our maintenance staff, our actual maintenance technicians, aren't too involved with SOTI. They know how to enroll a device, how to reset a device, that sort of thing.

I feel like we're probably using about 10 or 20 percent of its full features. There is a lot of functionality that we haven't touched on and a lot of functionality that we don't need. There are definitely more existing features that I could use, but it's a matter of the time and resources.

We're a mobile refueling company. We go out into construction sites where they have fleet trucks. We do about 650 million gallons of fuel a year, and we have about 180 fueling trucks in the Midwest, east of the Mississippi. We use the Zebra MC67 devices, with software that we've purchased to control the truck when it distributes fuel to a semi or a reefer trailer or a large earth-moving piece of equipment. We do deliver to trains. All the fuel delivered is real-time to the end customer.

For us to manage that we have MobiControl, not only for setting them all up and connecting them, but also for managing and synchronizing files, and for our logistics center - which is the call center - to help the drivers change routes online in real-time. We remote into them and we make changes, or we make changes on our side and then we can watch what happens on the handheld. We walk through issues with the drivers, if they have issues on the handheld.

The tool has become incredibly valuable for us in terms of helping the drivers.

It was the tool of choice. We had the tool, we owned it, but as we got better at using it, its success became self-evident. The ability to remote into the device, help the drivers, set up devices in the field, all that pooled together into being critical. 

And now, with its growth in other environments, our IT department is exploring other uses for agents and remote access. We're not a really big company in terms of the corporate level, so it takes a little time for us to get traction on stuff. But it is certainly the key to the logistics side of our business. We couldn't have our call center without some remote access tool. Our decision to stay with SOTI was, initially, a default decision, but then it grew into all the capacity.

It is the key component in our logistics center. Every one of our logistics personnel is trained on SOTI as an end-user, to be able to help people in the field. It's as simple as that. It's the primary tool when it comes to assisting drivers in the field.

For us, the ability to connect with the driver at a moment's notice and support them in the field is paramount.

On a side note, it helps me set them up and manage them remotely. Without remote management, I'm not sure we could execute that, with that many trucks in the field. Our market area is Wisconsin, Michigan, all the way down to Florida. There's no other way, at this point in time, that I could think of how we would do it, other than having remote software. 

We stay with Mobi because of the functionality. It's amazing software.

We're not using MobiControl to its capacity. We're not driving the ports out of it, we are just starting to enter it. It's a function of time and personnel, in getting to all the other attributes it has. At this point in time, until my staff and I can really dig into MobiControl and take it to another level, I don't think it would be fair for me to talk about improving anything. And right now, I probably couldn't tell you what to improve.

We're at a level that SOTI MobiControl can far outdo what we're using it for right now. I would not be doing MobiControl justice if I said they have to improve something, because I'm not working from a position of being a super-user, I'm just becoming one right now.

It's extremely stable. I rarely have any issues with it. Even with the patching of the servers, it's all Microsoft Server-based, it's not running on Linux. If the patching failed - which it hasn't - but if the patching failed, the restore is really straightforward.

It's very much scalable to our needs. It's a function of devices out there. We acquired 220 device licenses, and we float between 200 and 210. I do have spare devices, I still need that room. Then, depending on our company strategy, if we're going to provide another device - we're looking at the tablets - if we do that, then we acquire as we need. If we're willing to pay for them, we can get as many as we require.

SOTI's customer service is top-notch. We have asked for and have received incredible customer service.

We recently signed up for SOTI Enterprise Support. It was worthwhile to do it, with the additional training, and the call testing. It's a huge opportunity for us to continue to explore the functionality of SOTI in a contained environment.

The customer service has always been excellent. I've never had bad customer service. And I've called. I'll say, "How can I do this in here?" and they'll run through some scenarios. SOTI MobiControl also works with our partners like Zebra. Zebra was on the phone with tech support from SOTI and it took four minutes to figure out what I wanted to do between the two, and I got a solution. They helped me out when I needed it. How can you put a price on that?

We had no previous solution. 

The part I can speak to is the version updates. The initial installation went quite well. We had five users five years ago. Now we've got 50 users. How we used devices five years ago is way different. We did not have a call center at the time, and now we have a call center. The version update is what I can talk to you about because I pushed for it, to get the latest and greatest version, and they were incredibly helpful.

We had older servers it was running on, so we had to update the servers. The quality of the technical people at SOTI was phenomenal, it didn't take much to figure it out. We were able to import our stuff from an older server to a newer server and connect to the database with minimal impact.

Once that happened, all consecutive version updates are basically pushing a button and letting it chug and it's done, it's up. We have a really solid platform for what we're doing right now.

We were on version 9 or 10. Once the servers were updated to the most current servers that support version 14.3, after that, it was straightforward. It took 15 minutes to do the last two updates that came in. MobiControl was already up, and all we had to do was update the agents. I had no issues with the devices in the field connecting. So as far as I'm concerned, it was a 20-minute window.

In terms of updates, we haven't had any bugs. As soon as the device comes online, I can do a global Agent Upgrade within 24 to 36 hours, and the handhelds all update. I haven't had an issue with an agent. It just works.

Time is money. I have a truck out there, a $450,000, 5,000-gallon steel truck that's automated out there, and I'm paying a very qualified driver to run it. These guys have commercial driver licenses, and every hour they're not pumping is an hour of cost.

For every shift, there are five or six hours man-hours we have to have put aside to process those customers, to get them into our system, so their information is available, and that, of course, is manual time. If a truck's not running, not moving, not pumping, it's costing us something.

If you're running around with a half-million-dollar asset, or even a $350,000 asset, it needs to make money. It needs to be pumping fuel to make money. So, yes, we have return on investment with this solution.

It's a reasonably priced tool for what we're using it for. To be fair, I don't have much to compare to. But being in IT for 20 years, I thought it was really reasonable. When you take into consideration the maintenance cost on it, it's is very low. There's a one-time license fee for a device. But you can call support under standard support, which I had up until about two months ago, and it has been excellent. All that updating I mentioned was done under our standard license.

When you get customer service tied in with a reasonably-priced service and product, there really is no other reason to go anywhere else.

At this point in time, I would give it a ten out of ten. The reason I say that is because it's not just the software, not only the stability of the software, but it's the customer service. You get somebody on the line and you're not waiting 40 minutes. Call Oracle once and see how fast you get somebody.

I'll give it a ten in my world because, when I call and reach out to support, or if I call to reach out to my technical rep, or if I call and reach out to my account manager, I get a response. I may leave a message, but he'll call within a couple of hours. I always get an answer very quickly. They have automated voice menuing but it's not eight layers deep, and each layer's not ten layers of options. It's quite refreshing.

We use the product to request location tracking. Customers require the ability to track their devices and monitor activities. Additionally, they often request specific reports. In cases where custom reports are needed, we coordinate with the support team to generate them.

The most valuable features of SOTI MobiControl include location tracking, geofencing, remote device control, and SOTI self-service mobile browsers. 

Improving the reporting section would be beneficial for enhancing the product's overall functionality. As the application undergoes continuous development and follows a roadmap, we can anticipate including new features in future releases.

We have been using SOTI MobiControl for three to four months.

The product is highly stable. I rate the stability a ten out of ten.

It offers high scalability, making it suitable for businesses. It is a user-friendly and excellent product for managing mobile devices.

The technical support team resolves the issues daily and provides continuous support.

The initial setup of MobiControl was straightforward. After receiving our initial information, we coordinated with the support team, who promptly set up the cloud-based server. They provided us with login credentials, allowing us to access the console and perform the initial configuration effortlessly.

The deployment typically takes around five to six hours to complete. However, the duration may vary depending on the customer's specific requirements. Our usual deployment process involves collaboration between our sales team and the customer. After receiving the license, we will communicate with the customer to schedule a configuration session. During this session, we work closely with the customer to complete the necessary setup and customization.

I rate the process a ten out of ten.

MobiControl is a fully cloud-based solution. We create policies in the console and enroll devices according to requests and requirements.

SOTI offers enhanced mobile device security by allowing customers to track their devices and providing antivirus protection alongside DB Defender. Additionally, it includes web URL filtering, enabling customization of security measures based on specific requirements.

It is highly effective for mobile device management in the field—the solution functions efficiently.

The remote control feature has significantly impacted support operations for our customers. The in-house IT team utilizes this feature to identify and troubleshoot issues with the devices efficiently.

The location tracking feature has provided numerous benefits for our customers' organizations. With MobiControl, users can track their devices in real-time, ensuring accountability and preventing misuse of company resources.

Integrating SOTI Mobile Control with our customers' existing IT infrastructures and systems is straightforward. No major configurations are required, making the process seamless. MobiControl can easily adapt to any existing system without encountering any issues. 

I recommend converting or purchasing non-supporting devices so the company can work with MobiControl. I rate it a ten.

This solution is installed on all of our devices in the current work-from-home scenario.

The most valuable features are visibility and remote access.

There is a built-in antivirus, although it is not currently available for Windows.

Hopefully, the anti-virus will be available for Windows in the future.

There is room for improvement when it comes to the ability to customize devices and choosing what information goes onto them.

We are currently evaluating SOTI MobiControl as a proof of concept.

This is a pretty stable product.

The scalability is good. Everybody in our company will be using it, which is a couple of hundred people.

We have had experience with technical support and we are satisfied with it.

This is the first product of this type that we have used.

The initial setup is fairly simple. It took us about two weeks to develop a package and roll it out to a set number of devices.

We completed our deployment through an integrator.

There is a team of three of us who are responsible for maintenance.

There are no costs in addition to the standard licensing fees.

We looked at the other offerings that were on the market and chose this one for our proof of concept. We chose it because it is a standalone product and it seems better in terms of granularity. We are happy with it and plan to expand our usage.

Overall, this is a pretty good product and I like that it is standalone. When you look at other offerings from vendors such as Microsoft and Google, they are built-in. This might initially appear cheaper but they lack a little bit in terms of granularity.

I would rate this solution an eight out of ten.