SOTI MobiControl Reviews

Easily one of the most valuable features is the ability to give remote control support to Samsung Devices from Android version 2.3.6 and up. The Application Catalogue for deploying Google Play and Enterprise Apps is also excellent, as well as the secure content library for distributing files to devices in a secure manner. The ability to also remotely and silently install apps on mass to a device fleet is a great way of maintaining core app consistency and version control.

SOTI MobiControl has greatly benefited the Information Services department of our organisation, as well as the users of the device. The Remote Control feature for our Samsung Android devices has allowed us to greatly improve resolution times for users having technical issues in the field (a lot of our employees work remotely and visiting head office can sometimes be a multiple day trip). It also allows us to monitor the fleet and alert us to any situations that can potentially cause a security or privacy issue. It also has allowed our staff to stop using the devices as a simple phone call and email device and allow them to take on more and more of their work using this device by allowing us to distribute internally developed productivity apps and enabling them to access files, forms, policies and procedures through the Content Library.

SOTI MobiControl can improve itself in its Reporting module, as while it has a lot of pre-built reports, making custom reports can be quite cumbersome and the addition of a Report Building wizard would be ideal. It also lacks App Containerization features that other EMM and MDM solutions offer. Also, currently if you want to push out a new version of an App, you need to create a new App Deployment rule, as it gives no ability for you to change an existing rule to push out a new APK file.

I have used this product from version 6 to its current version 11 -- for 4 years.

We did not encounter any issues with deployment; it is a simple and easy process to get started with this product. Even with scaling the solution up as our fleet grew, we did not encounter any major issues with migrating the deployment to new servers or databases.

We have only encountered minor stability issues. When we have, SOTI support was able to resolve these quickly.

We have only recently encountered scalability issues with our current deployment outgrowing the Database server’s performance. One piece of advice is that once you get over about 1000 devices deployed, invest in a dedicated SQL server for this product.

Customer Service has been great, it is easy to get in contact with SOTI for questions or issues, and our Australian account manager has always been easy to get in contact with.

Technical support has been great; we have a primary contact dedicated to us in the Australian office, as well as access to the rest of their support teams. Any technical issues or enquiries usually get a response and reaction from SOTI either same business day or next business day.

This has been the only Mobile Device Management solution that our organisation has deployed to date.

Setup was very straightforward. The installer scales quite easily to allowing you to install everything on a single box, or splitting the roles among various servers for high-availability. The most complex part of setup was configuring all the firewall rules for Device Agent communication and web portal access.

We deployed the product with an in-house team, but on occasion would use the vendor team for assistance with steps.

Original setup cost for this device was $24,000 AUD initially with software assurance and support on annual renewal. It has now grown with our devices to around $80,000 AUD annually, leaving at it costing us $220 AUD a day to run.

MobiControl was initially used by the South Australian company before it merged with the national organisation. When we were looking for a National solution, we evaluated Dell’s K3000, AirWatch, MobileIron and SOTI MobiControl. SOTI MobiControl was the clear choice for us as a non-for-profit, as they presented us with a very competitive price and the superior Remote Control functionality allowed us to provide support to our 4 metro and 30+ country bases from central sites much more easily and with a smaller team.

The advice I can give you if you are looking into deploying MobiControl is to have a look at the functionality you need. SOTI MobiControl is one of the clear leaders of Android, with their Android+ technology supporting Samsung, LG and other major vendors, so as a person with a majority iOS fleet, you may find other MDM’s do the same things. If you are a predominately Android shop, this product is the clear choice, as SOTI is one of the major innovators with MDM’s for Android. It had support for SAFE and KNOX technologies with Samsung for example well before the other MDM providers did.

Remote Control Devices, Creation of Packages, Deployment Rules, Setting devices Timezones/policies etc.

Using SOTI Mobicontrol we have been able to install and upgrade the Mobile application on 1600+ devices in the field. This is a huge task in terms of good efficiency.

More detailed documentation is needed for the product and its features and dependencies.

Two years.

Yes, there were issues in setting up and configuring SOTI Mobicontrol at our site.

Yes, We used an older version of SOTI MobiControl v4.1 and sometimes it becomes unresponsive considering the huge number of devices. Also if the rules are applied to a larger number of devices the system becomes unstable.

Haven't tried scaling up.

Customer service is good but there is lack of technical support for older versions. For every fix that we asked, they suggested to upgrade the system to their latest version of SOTI Mobicontrol.

Average.

No.

Initial setup was complex for us as we wanted to upgrade from an older version V4.1 to Version 9 or 10 or later. We have 1600+ devices that were to be upgraded to new server and device agent. But even after multiple rounds of calls with SOTI Support they were still unable to upgrade correctly. They suggested to install a new version instead of upgrade and then move the devices. This is not an easy task and we are still on old version 4.1 of SOTI Mobicontrol.

We used In-house team to setup along with SOTI Tech Support.

No.

The product is good and is stable and I would recommend it to new customers. But you should have the correct setup and configuration of this product. If you make any mistakes during setup then it may not be easily corrected once you start managing devices in production. If you are looking for an upgrade from an older version to a new version then it can be very challenging.

We are a reseller as well as a user of this solution.

It is very reliable, and their support is excellent.

Its user interface needs to be improved.

I have been using this solution for seven years.

It is very stable and very reliable.

I would rate their support as excellent. I would rate them a ten out of ten. 

Positive

It is a matter of hours. It is done within a day, and then it is handled mostly by SOTI or the manufacturer, whatever you want to call them.

We did it ourselves. We are the integrator and the consultants in this matter, but we have our own cloud.

I would rate it an eight out of 10 because there is still some room for improvement, mainly for the user interface.

We use SOTI MobiControl for mobile device management for Android, Windows, and other platforms.

The product provides us with information about the incidents. It helped us block specific devices remotely.

The product’s features for managing Windows devices need improvement.

We have been using SOTI MobiControl for four to five months.

It is a stable product.

It is a scalable product; We have 1400 licenses for it.

We are working with VMware and Intune as well. In comparison, SOTI MobiControl has better features for identifying the devices' battery levels.

The initial setup process is simple. It involves generating a QR code as an admin and having users scan it to enroll their devices. We can manage devices through hardware control settings.

The product is less expensive than Intune.

I rate SOTI MobiControl an eight out of ten.