What we do in general is analysis on the application side. When we have slow SQL requests we jump on the database monitoring to see, for example, the total time the request has been pending in the database. We can solve SQL requests by their pending time.
Consultant APM et Performance at a tech vendor with 10,001+ employees
Good database monitoring and quite stable but needs more dashboards
Pros and Cons
- "The solution is very, very stable. We haven't faced any bugs or glitches on the system."
- "An improvement could be if the monitoring was able to be summarized into something more clear and simple for people who don't have the technical skills on the database side."
What is our primary use case?
What is most valuable?
The explain plan is the solution's most valuable feature.
The database monitoring is quite simple.
What needs improvement?
An improvement could be if the monitoring was able to be summarized into something more clear and simple for people who don't have the technical skills on the database side.
The solution needs to have some prepared dashboards on the database. When we use AppDynamics we have a lot of screens and we have to jump from one screen to another. It would useful is if, on the database, monitoring required merely a click on a button and then you have the monitoring dashboard that you can display for easy access.
For how long have I used the solution?
I've been using the solution for three years now.
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What do I think about the stability of the solution?
The solution is very, very stable. We haven't faced any bugs or glitches on the system.
What do I think about the scalability of the solution?
The solution does not offer good scalability. It's quite technical, but basically, when we have to monitor one database we have to check if our Java program allows for the amount of monitoring we need. If it doesn't, we'll need to restart and get more database agents and perhaps spend more money to scale.
We don't have a lot of users on the solution on the database monitoring portion. It might be as many as 20 people. They are software engineers and database admins.
We only use the solution occasionally when we suspect there are problems on the database side. It isn't used daily.
How are customer service and support?
We create a lot of support tickets with AppDynamics. We've been using the solution for a few years now. The support is quite weak. There's a lot of back and forth, however, eventually, they give us decent solutions.
Which solution did I use previously and why did I switch?
We didn't previously use a different solution.
How was the initial setup?
The initial setup is very straightforward. It's not complex at all.
It only takes about 10 minutes to create the user on the database.
The initial setup is actually done in two parts. The first part is to create the user on the database that we want to monitor. This part is done by the database teams etc. The second part is handling the AppDynamics controller. This part is handled by me or someone on my team.
A company only needs one person to handle the maintenance once it is up and running.
What about the implementation team?
We handled the implementation ourselves.
What's my experience with pricing, setup cost, and licensing?
I'm not in charge of licensing. I don't know what the costs associated with it would be.
What other advice do I have?
For me, the first recommendation I would have to other organizations considering implementation would be to have a person or people who have good skills on database monitoring. How AppDynamics works is basically just monitoring the metrics that already exist in the databases. These metrics are really technical metrics, so a company has to have some people that are really specialized in reading them. They need to have a good database administrator or database analyst in place.
I would rate the solution seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Associate Principal Consultant at BRavura
A straightforward initial setup with helpful snapshot features and good monitoring
Pros and Cons
- "The feature that is most valuable to us is the snapshot feature. It allows us to get a snapshot of different SQL scripts that are being executed simultaneously and we can identify everything we need on them."
- "The application monitoring needs improvement. It needs to be easier for someone who isn't a proficient developer."
What is our primary use case?
We primarily use the solution for database monitoring. We also have defense solutions available to monitor the database performance. We use AppDynamics in our pipeline.
What is most valuable?
The feature that is most valuable to us is the snapshot feature. It allows us to get a snapshot of different SQL scripts that are being executed simultaneously and we can identify everything we need on them.
The solution offers good monitoring.
What needs improvement?
I'm only working as an administrator on the solution, so I'm not in a position to really discuss too many technical aspects of it.
The application monitoring needs improvement. It needs to be easier for someone who isn't a proficient developer.
For example, if we use Java for monitoring events to gather history-based data in regards to the application, it should provide a better core-controller. When we monitor any Java application, the approach for us is to identify a set of classes as part of Java programming. These particular classes needs to be executed so any end-user using AppDynamics would be able to see the culprit class. There shouldn't be a need for a final report. Yet, we don't have a feature like that at this time. A person who is monitoring everything needs to have very good knowledge about the solution and not everyone is a proficient programmer.
For how long have I used the solution?
I've been using the solution for two years.
What do I think about the scalability of the solution?
I haven't personally faced any issues with scaling. However, we have a limited number of licenses available. We've been allocated four licenses to monitor four different items. Therefore, I don't have the availability to scale currently.
How was the initial setup?
The initial setup is pretty straightforward. The initial implementation is quite simple. It takes about one day to fully set everything up. However, sometimes we have compatibility issues. For example, AppDynamics is compatible with the C language.
What about the implementation team?
Our sales team initiates the AppDynamics license and then an internal team handles the events around implementation. We have a good team available from Citrix as well.
What other advice do I have?
The solution we are using is SaaS-based. The controller is deployed on the cloud, and we have integrated different Linux environments with it. There are a couple of Java agents as well as machine engines and a DB agent that we utilize.
I don't have too much interaction with the teams that handle the solution, so I don't know if I have any advice to give other companies in relation to implementation. I don't have too much exposure when it comes to database monitoring and am not overly familiar with the application itself.
I'd rate it at least a six out of ten based on my experience with the solution so far. I only use limited features for Oracle database monitoring.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Associate Principal Consultant at BRavura
Data Flow and memory monitoring help troubleshoot and improve Java applications
Pros and Cons
- "It helped to find quick solutions for specific business transactions."
- "As per my experience, the drill-down feature can be improved at the class level."
What is our primary use case?
I am using AppDynamics in order to monitor Java applications.
How has it helped my organization?
It helped to find quick solutions for specific business transactions. For example, in the case of slowness or a job being stuck at some stage.
What is most valuable?
The most valuable features are Data Flow and memory monitoring.
What needs improvement?
As per my experience, the drill-down feature can be improved at the class level.
It should generate a report similar to what Oracle provides.
For how long have I used the solution?
I have been using AppDynamics for two years.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
QA Specialist at Vodacom Business
Scalable, stable, and good for monitoring transactions
Pros and Cons
- "The most valuable aspect of the solution is the ability to discover and track transactions."
- "The user access management could be a bit better."
What is our primary use case?
We primarily use the solution for monitoring the transactions of our user's in-app purchases.
What is most valuable?
The most valuable aspect of the solution is the ability to discover and track transactions.
What needs improvement?
We also use Oracle Fusion and the actual tracing of your transactions on Oracle Fusion is difficult because they use an asynchronous type of tracking between the nodes. It makes it difficult for AppDynamics to track.
The user access management could be a bit better.
For how long have I used the solution?
I've been using the solution for two years.
What do I think about the stability of the solution?
The stability has been good so far.
What do I think about the scalability of the solution?
In terms of scalability, you may need a bit more resources in terms of hardware to scale the solution properly. The solution collects a lot of data, so you need a lot of capacity to handle it. However, if you are on the cloud, I believe there would be fewer restrictions.
We have 50 people on the solution and we use it every day.
How are customer service and technical support?
We've been very satisfied with technical support. Whenever we've had an issue they've been able to assist.
Which solution did I use previously and why did I switch?
We previously used DynaTrace, but we switched to AppDynamics because the pricing was much more reasonable. DynaTrace was also not easy to implement. We needed someone who knew about how to code it.
How was the initial setup?
The initial setup was straightforward. Deployment took about half a day.
What about the implementation team?
We typically have a local supplier assist us with the implementation.
What's my experience with pricing, setup cost, and licensing?
The pricing is very good. You get good value, especially if you compare it to DynaTrace.
What other advice do I have?
We currently use the on-premises deployment model but we are in the process of moving over to the cloud.
The solution is a good tool. I'd advise others to use the cloud deployment model so that you don't need to worry so much about having enough infrastructure if you you want to scale.
I'd rate it eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior IT Administrator at a tech services company with 501-1,000 employees
The solution only monitors delays and needs more monitoring options
Pros and Cons
- "The solution is great for database monitoring. You don't have to install an agent on the database. You just install the server to a database agent. It's a good product for some database administration if you don't want to install an agent on the database for security."
- "The solution should add some monitoring similar to Oracle monitoring tools for databases. It has a lot of features to monitor SQL queries, and make some recommendation to resolve it. AppDynamics is just monitoring for delays and doesn't provide any recommendations for that. It's a deficiency."
What is our primary use case?
The primary use case of the solution is for end-to-end visibility for all applications we choose to monitor.
What is most valuable?
The solution is great for database monitoring. You don't have to install an agent on the database. You just install the server to a database agent. It's a good product for some database administration if you don't want to install an agent on the database for security. AppDynamics does not install directly on the database but can monitor core transactions.
If we have different applications with different language and databases from different vendors, or different versions, we are still able to monitor the performance and delay for all the applications and discover the root cause for delays.
What needs improvement?
The solution should add some monitoring similar to Oracle monitoring tools for databases. Oracle has a lot of features to monitor SQL queries, and make some recommendations to resolve them. AppDynamics is just monitoring for delays and doesn't provide any recommendations. It's a deficiency.
For how long have I used the solution?
I've been using the solution for two years.
What do I think about the stability of the solution?
The stability of the solution is very good.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
Technical support from AppDynamics is excellent.
How was the initial setup?
The initial setup was very easy. You do not have to install any agent for the database. You just take and install the server for database agents and it will take care of all the connections and transactions as well as the database. It makes for a very simple installation. We had four or five people that assisted in the implementation and currently, we have one engineer who performs ongoing maintenance.
What about the implementation team?
We had a consultant that assisted with the implementation.
What's my experience with pricing, setup cost, and licensing?
Licensing for the solution is very complex. A different type of agent means a different type of license and subscription. Different languages, database types, and agents make a Dynamics license complex.
They do offer great discounts when bundling other AppDynamics licenses. For example, if a customer needs some license for a database agent, they can also take a license for end-user monitoring. I think AppDynamics has good options for budgets.
What other advice do I have?
We use the private cloud deployment model.
I would advise new users to not install AppDynamics for their database only. Just the database portion isn't dynamic enough without other portions of the AppDynamics suite.
I would rate all database applications nine out of ten, but I would rate just the database monitoring four out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.
Technical Team Lead at a financial services firm with 10,001+ employees
Give the ability to monitor database performance but the solution has stability issues
Pros and Cons
- "The ability to identify the top running queries has been extremely valuable for us."
- "Stability-wise, we experienced some performance issues when upgrading from 4.4 to 4.5."
What is our primary use case?
We primarily use the solution to check how the database is performing and to log and check queries.
What is most valuable?
The ability to identify the top running queries has been extremely valuable for us.
What needs improvement?
The monitoring of different schemas within the database could be improved. They should split the dashboard into different schemas, instead of having one.
For how long have I used the solution?
I've been using the solution for three to four years.
What do I think about the stability of the solution?
Stability-wise, we experienced some performance issues when upgrading from 4.4 to 4.5.
What do I think about the scalability of the solution?
The solution is pretty easy to scale.
How are customer service and technical support?
I'm not too happy with technical support.
Which solution did I use previously and why did I switch?
We weren't previously using a different solution.
How was the initial setup?
The initial setup was straightforward. It didn't take long; maybe about an hour.
What about the implementation team?
We used an Enterprise Console List for the deployment.
What other advice do I have?
We used an on-premises version of the solution.
I would rate the solution a seven out of ten. Technical support hasn't been too impressive so we ended up having to resolve our own issues. There are also a few challenges that we've had from a performance perspective when we upgraded from one version to the next.
That said, I would still recommend the solution.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cloud Architect at a tech services company with 1,001-5,000 employees
A good solution for application monitoring and scalability
Pros and Cons
- "We had no issues with scalability. It was very good for us."
- "The user experience is quite confusing. There are too many different development stages. The UI is not very intuitive."
What is our primary use case?
We were testing this solution and wanted to do application monitoring for our websites.
What needs improvement?
The user experience is quite confusing. There are too many different development stages. The UI is not very intuitive.
The solution can be improved with more AI as well as more automatic warnings and updates.
For how long have I used the solution?
We have been testing the solution for one month.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
We had no issues with scalability. It was very good for us. At the time we were using it, we had about 30 users on the solution.
How are customer service and technical support?
We only had a consultant that helped us during deployment and they were okay. Other than that, we never have had to reach out to technical support.
How was the initial setup?
Compared to competitors, the initial setup was complex, but overall it was easy. Deployment took about eight hours.
What about the implementation team?
We had a consultant from AppDynamics help us. They helped from time to time to fix any technical issues we faced.
Which other solutions did I evaluate?
We did market research and looked at many different options. We found that this solution wasn't available for permanent installation, which was something that we required. In the end, we decided to go with Dynatrace, a competitor of AppDynamics. It has the same features and from what I have seen, it is a lot better in general.
What other advice do I have?
We used the on-premises version of the solution.
I would rate the solution nine out of ten. Although we've decided against AppDynamics, I would still recommend the product.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of IT Operations at a retailer with 10,001+ employees
Exception discovery has helped us to improve availability and performance
Pros and Cons
- "We were able to correct problems, which led to an increase in availability, time savings, and performance for our solutions."
- "Based on the user experience feedback that we have had, I think that the most important thing to improve is the availability of the SaaS, the cloud environment."
What is our primary use case?
We implemented AppDynamics to have a clear, real-time monitoring solution for our critical business systems.
We have two tenants; one for production and the other for our quality control environment. We are using more than fifty probes, including application and database probes.
Our company is worldwide, across geography. We are using the public cloud deployment model.
How has it helped my organization?
We have gained a lot from this solution because it helps us to check what is there in terms of exceptions, and so on. We were able to correct problems, which led to an increase in availability, time savings, and performance for our solutions.
What needs improvement?
We are having a problem where one of our tenants has had issues with availability over the past two months. There is a lot of downtime for the SaaS tenant. Based on the user experience feedback that we have had, I think that the most important thing to improve is the availability of the SaaS, the cloud environment.
The mobile application needs to be improved.
We are evaluating a solution from SAP, and we are interested in is seeing the integration or the interface, and what we can get out of these new probes. We had a conference call with AppDynamics and challenged them to resolve the SAP solution monitoring so that it works side-by-side with our critical applications.
For how long have I used the solution?
More than two years.
What do I think about the stability of the solution?
We are having availability issues with the SaaS.
What do I think about the scalability of the solution?
In terms of scalability, this solution is good and has worked for us. With our licensing model, each time we have a need or requirement, we have our probes available for new solutions in less than forty-eight hours.
How are customer service and technical support?
Technical support for this solution is mixed. We are using a local outsourcing company in Portugal as our contact for AppDynamics. They keep in touch with us every week, so we don't have any problem.
The problem has to do with reaching out to our account manager. Sometimes, we simply receive no response from them. For instance, we have sent them emails related to the cloud environment stability issues two weeks ago, and we still have not received a response from AppDynamics. This is a little bit of a struggle for us.
Which solution did I use previously and why did I switch?
We are working with an outsourcing company, and have used products from Micro Focus.
How was the initial setup?
The initial setup of this solution is straightforward.
What's my experience with pricing, setup cost, and licensing?
In terms of pricing, I feel that when you compare the benefits that we get to the price that we paid, it is reasonable.
Which other solutions did I evaluate?
We did a proof of concept with the AppDynamics and also with the Dynatrace. The feedback that we received from our users, and from the IT department, was that the AppDynamics interface was more user-friendly than that of Dynatrace.
What other advice do I have?
We collect user experience feedback from many countries, all over the world.
We have already recommended this product to some of our partners, and they have implemented it based on our advice.
This is a good product, but we still have issues with the cloud and stability.
I would rate this solution a seven out of ten, due to stability issues and no feedback from EMEA AppDynamics.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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