We are using this solution for performance testing and transaction tracing.
Senior Manager at Bank of America
Easy to use and install, with good instrumentation for performance testing, and good alerting
Pros and Cons
- "The most valuable feature is the flow map."
- "I would like to see more artificial intelligence and machine learning brought in to monitor the statement and payment sum issues we have."
What is our primary use case?
What is most valuable?
The most valuable feature is the flow map.
It's easy to use, and the instrumentation is also good.
The alerting mechanism is very good.
What needs improvement?
I am a monitoring administrator and one of the biggest issues is that it doesn't have a large environment for support. We work in a large environment with nine to ten separate controllers in different processes.
We can configure but it cannot synchronize the data, so it has to be done manually.
I felt that it's a bit complicated on the administration side.
I would like to see more artificial intelligence and machine learning brought in to monitor the statement and payment sum issues we have. That would be very helpful.
For how long have I used the solution?
I have been working with AppDynamics for approximately two years.
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What do I think about the stability of the solution?
There are limitations in the metrics collection. It is filling up the disk space.
How are customer service and support?
Technical support is good.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
We completed the installation ourselves.
What's my experience with pricing, setup cost, and licensing?
Pricing is handled by another team.
What other advice do I have?
Definitely, I would recommend this solution for others who are interested in using it for the alerting mechanism. Also, if they wanted to have more clarity regarding the application and the transactions that are stored, this product works well.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Software Engineer at a financial services firm with 10,001+ employees
A stable tool with good monitoring features and support portal
Pros and Cons
- "This is a stable product and we definitely plan to continue using it in the future."
- "More native support for other hardware is needed because having to install various extensions and perform extra setup for different devices is really challenging, and not as easy or straightforward as it is in other products."
What is our primary use case?
We work in the banking industry and we deal with business transactions, including responses for the users. We capture all of the traffic in our AppDynamics platform. It is a really good application tool.
What is most valuable?
Application monitoring is the most valuable feature.
What needs improvement?
More native support for other hardware is needed because having to install various extensions and perform extra setup for different devices is really challenging, and not as easy or straightforward as it is in other products.
For how long have I used the solution?
We have been working with AppDynamics for almost two and a half years.
What do I think about the stability of the solution?
This is a stable product and we definitely plan to continue using it in the future.
What do I think about the scalability of the solution?
AppDynamics is really scalable. We have a private server on-premises and we haven't had any trouble with scaling. We have more than 1,000 people who are using it.
How are customer service and technical support?
We use the support portal whenever we face an issue or any kind of problem, then we create a ticket and they assist us.
Which solution did I use previously and why did I switch?
I am an IT monitoring specialist and I work with similar tools like Geneos and Splunk.
Geneos is straightforward and has different options for infrastructure monitoring. For example, if you have other hardware or memory, then these things are basic. With AppDynamics, these things require that we use extensions, follow the steps, and do the extra setup. These things are really challenging and it's not that easy to handle, the way it is with Geneos.
The people we know who are using Geneos are really happy with it and they think once or twice before moving to AppDynamics. In our case, we have moved to AppDynamics.
How was the initial setup?
The initial setup is straightforward. We downloaded it from the AppDynamics resources, and they had already mentioned the installation steps. We followed the directions and it was easy to handle. It probably took about 30 minutes.
Although we deployed on-premises, we are planning on migrating to the cloud.
What about the implementation team?
Initially, we had a consultant for the installation. Now, we do all of the upgrades by ourselves. We manage it with a team of four people.
The people who work on it are from my team, as well as from production and from pre-sales.
What other advice do I have?
This is absolutely a product that I would recommend to other users. I can see a lot of people are interested in using AppDynamics.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Vice President at a financial services firm with 10,001+ employees
A fantastic solution for monitoring a database
Pros and Cons
- "To be honest, it's a fantastic product."
- "The scalability could be improved."
What is our primary use case?
We use this solution for database monitoring, application processing, and performance monitoring. Within our business unit, there are hundreds of people using this solution.
AppDynamics was implemented to help us with some performance issues. I'm not a big fan in terms of other features compared to some of the other tools that we use, but when it comes to end-user monitoring (where you want to capture or trend back business transactions, or where you want to really view the performance of the tools), It's not just good in terms of managing your production system, but some of the developers use it to tackle performance issues and get ahead.
What is most valuable?
The application performance monitoring when it comes to code (especially Java code), is really amazing.
The key feature of AppDynamics where it really helps us is instrumentation and database monitoring.
The user interface is also good.
What needs improvement?
The challenges that we face are all performance based, relating to business transactions, not database monitoring.
For how long have I used the solution?
I have been using this solution for a couple of years.
What do I think about the stability of the solution?
AppDynamics Database Monitoring is very stable.
What do I think about the scalability of the solution?
The scalability could be improved. There is a limitation in terms of the technology that can be supported. For Example, if you want to implement through Java, that is pretty seamless.
The amount of configuration you get there is actually quite low, so you can pretty much go ahead. However, if you're implementing C++ applications, I think it's going to be very difficult.
How are customer service and technical support?
We have an enterprise tooling team of our own. We actually don't support the product internally; however, there are some consultants from AppDynamics who join us from time to time to help us whenever we experience issues that we need help dealing with.
How was the initial setup?
The installation was quite straightforward. Simply deploy the agent to start coding the data to the controller, and it will do the rest.
Deployment took less than an hour or two. It's best to have the help of expert staff, but if you don't, just follow the instructions.
What about the implementation team?
We deployed this solution on our own with a maintenance team of eight to ten people.
What other advice do I have?
I would recommend this solution to other companies. On a scale from one to ten, I would give AppDynamics Database Monitoring a rating of eight. To be honest, it's a fantastic product.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Manager Digital & Technology at CBRE Group, Inc.
Provides end-user visibility, assists with troubleshooting problems, and they have good technical support
Pros and Cons
- "The most valuable feature is that we can see how our end-users are interacting with our application across regions."
- "I would like to have customizable dashboards to use when I am monitoring certain applications."
What is our primary use case?
We use AppDynamics for end-to-end monitoring solutions. Our organization is a crowd BPO and we have deployments in 128 countries.
How has it helped my organization?
We recently integrated with Azure Cloud and AWS CloudWatch. They have been designing their applications such that they require a lot of resources including CPU and memory. Using AppDynamics, we have been able to monitor what is happening using fantastic metrics that it provides. We have then been able to identify the root cause of problems.
What is most valuable?
The most valuable feature is that we can see how our end-users are interacting with our application across regions. We develop applications for Chrome, Safari, and Internet Explorer. We do not recommend people develop applications for Firefox.
There are a lot of plugins available.
What needs improvement?
Aternity is a better solution for internet monitoring, so that is an area that could be improved.
I would like to have customizable dashboards to use when I am monitoring certain applications. For example, AppDynamics does not need Power BI-related dashboards because it already supports such functionality. However, I would like to be able to include nicer gadgets or graphs, or perhaps more annotation.
For how long have I used the solution?
I have been working with AppDynamics for approximately 15 years.
What do I think about the scalability of the solution?
We have 30 to 40 or more applications running in AppDynamics right now, and we are expecting another 30 to 50 to be added in the next six months. This expected increase is the reason that we are evaluating other applications.
How are customer service and technical support?
We have licensed technical support with AppDynamics and they are really good.
Which solution did I use previously and why did I switch?
My organization uses both AppDynamics and Aternity. AppDynamics and DynaTrace have higher ratings than Aternity; however, from a cost-optimization perspective, Aternity is better. It provides all of the APM features that the other tools are providing.
What's my experience with pricing, setup cost, and licensing?
AppDynamics is more expensive than competitors.
Which other solutions did I evaluate?
As we continue to evaluate new products, those by New Relic will be ones that we look at.
What other advice do I have?
I am a big fan of AppDynamics and it is a product I recommend.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
TechOPS Division Manager at Onotio Teknoloji
Enables you to have visibility into your users' journey and has good session monitoring features
Pros and Cons
- "The most valuable feature is the one that enables you to have visibility into the end-users journey."
- "AppD is really cool and a unified solution for both APM and APM centric Analytics side. We can show almost all business data within the APM context from the end-user perspetive. But this process is a little bit manual. If they catch and map business journeys based on customer interaction on the browser automatically, it should be really fine."
What is most valuable?
The most valuable feature is the one that enables you to have visibility into the end-users journey.
I also like the session monitoring feature.
After 4.4 to 4.5, there were huge improvements in the interface.
What needs improvement?
AppD is really cool and a unified solution for both APM and APM centric Analytics side. We can show almost all business data within the APM context from the end-user perspetive. But this process is a little bit manual. If they catch and map business journeys based on customer interaction on the browser automatically, it should be really fine.
For how long have I used the solution?
I have been using it for five years.
What do I think about the stability of the solution?
It's very stable. I have used AppyDyanics for around five years and I installed it for around 100 customers and I never had any issues. It's very stable.
What do I think about the scalability of the solution?
One of the biggest finance companies in Turkey has around 4.5 million end-users. There are around 100,000 users who use their mobile application and there's no negative effect on the controller and customer app side.
How are customer service and technical support?
I have contacted technical support, level three. We also contacted their development team.
Which solution did I use previously and why did I switch?
The main difference between this solution and Dynatrace is that Dynatrace uses web server agents. AppDyanmics we don't need to install any agents to collect browser metrics.
Some customers would say that it's hard to deploy the AppyDynamics site but AppDynamics is more flexible and configurable. Most of customer browser apps can crash or facing issue with Automatic injection method which is provided by DT web server agents
How was the initial setup?
We work with around 20 different banks. We deploy the browser solution with manual injection but for some well-known products, we use an automatic injection. We use three different methodologies for the deployment injection because we have big customers.
The initial setup is very easy, not complex.
What's my experience with pricing, setup cost, and licensing?
We currently only count the pages. We measured around 10 million pages in a year which is equal to one agent, one license. But nowadays a single page application is very popular. So AppDynamics has some kind of iframe where we counted 50 million pages which we can say equals one agent, one license.
It could be a disadvantage between this and Dynatrace because it has session-based counting. It gives the customers an advantage.
What other advice do I have?
You should focus on the simplicity. Products should be simple and flexible. AppDyanamics is flexible to configure a user's monitoring site. If you want it to be plug and play, then you should go with Dynatrace or New Relic but if you want a flexible solution with good configuration options with "Business IQ" then go with AppDynamics. You can measure the business data at the beginning of the end-user transaction.
I would rate it a nine out of ten. No solution is perfect. It has room for improvement. Every product needs to improve
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Director of Application Performance Monitoring As A Service (MAPS & MSPM) with 11-50 employees
While this is still a good solution for database monitoring it has fallen from its place as a leader in the field
Pros and Cons
- "The product is stable and the technical support is good."
- "The product lost its place as an industry leader."
- "The setup, implementation and use are clumsy and need to be refined."
What is our primary use case?
The primary use we have for this product is application performance monitoring for mission-critical applications. We are a reseller.
How has it helped my organization?
The old way that people would remediate when there was a problem with performance is that they would have to dig into the logs and manually find where the bottlenecks were. A solution like AppDynamics is a definite advantage because it can pinpoint the areas that the person(s) reviewing the issue need to focus on. This makes the technicians a lot faster in remediating issues that an application is presenting.
What is most valuable?
Our customers are most interested in monitoring transactions, page loads, the infrastructure, the CPU, and memory monitoring.
What needs improvement?
AppDynamics needs to consolidate their technology agent types into one agent that could be deployed on any host no matter what the technology is that it is running. It is really the implementation of AppDynamics that is very difficult because it is very manual. They really need to improve upon that and do more to simplify user processes. So, I would like them to have a single agent type instead of an agent-based on the technology. I think that having a single binary agent that you can put onto any host would make it a lot easier to work with.
For how long have I used the solution?
We have been partners with AppDynamics for about six years now.
What do I think about the stability of the solution?
The stability of the product is there. It is fine.
What do I think about the scalability of the solution?
My impression of the scalability of the solution is that it is not very scalable. They are not the market leader anymore. Because they do not have the ability to monitor microservices and containers, I do not see the product having a huge future. For example and for comparison, there is Dynatrace which is a better solution and an easier solution to work with. AppDynamics has failed to lead the way.
We usually have two engineers on staff for the deployment and maintenance for our clients.
How are customer service and technical support?
I think their technical support is good. There is no problem there that I know of.
How was the initial setup?
I think the initial setup is too complex. You have to figure out exactly what is running on the servers you are going to monitor. Many times — especially if there are older applications still operating — the clients do not even know what all the technologies are that are running on the server. It just takes a lot of time just to find that out. It is just very time consuming to have to go through the process and it should be quicker and easier.
What about the implementation team?
We do the deployments. Deployment usually takes several weeks and the strategy is just to get in there and get it done as quickly as possible. People regularly use an integrator, a reseller or consultant for the deployment. We are a reseller.
What's my experience with pricing, setup cost, and licensing?
The setup cost, pricing and licensing is different for every customer depending on how big they are and how many servers they are putting the product on. So I can not give a direct answer to that question. Really cost is based on the implementation.
Which other solutions did I evaluate?
We have evaluated Dynatrace and eventually it could replace AppDynamics. It is a simple comparison of the pros and cons between the two products. Dynatrace is easier to instrument and implement and Dynatrace gives the clients quicker results. Also, Dynatrace points to the root cause of an issue instead of just correlations which are a lot more vague.
What other advice do I have?
As advice to people considering the solution, I would tell them to scope it out really well and to do a lot of research on their intended application and their business use cases. There may be another, better solution available for their needs.
On a scale from one to ten where one is the worst and ten is the best, I would rate this product as a seven. I would rate them at a seven because they definitely have a better product than several other products on the market, they have good functionality, and I think they are fairly affordable. The reason I would not rate them higher is because there are other products on the market that are obviously better solutions that exist right now.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
Vice President - Operations & Client Support at Scicom Infrastructure Services
We've had experience using Dynatrace, CA & Gomez but AppDynamics excels in terms of implementation, footprint & overhead
Pros and Cons
- "Despite dozens of deployments across hundreds of applications- we have yet to see a case where AD is negatively impacting application execution or functionality."
- "Additional support for NextGen mobile platforms also needs to be high in the roadmap prioritizations"
What is our primary use case?
Extensive use cases, dozens of primary and secondary use cases ranging from core application monitoring at the global level to micro level performance analysis at the transaction level. AppD provides the ability to also manage total interactions at the web/mobile browser level, the database and core infrastructure including server level and L4 network.
How has it helped my organization?
We are a services organization, so we use AppDynamics with our customers. It has allowed us to expand our footprint in the application management business with virtually all of our major accounts. We were able to expand and go into other applications that we weren't in or offering previously. We have a new value proposition for our customers- enhanced visibility, enhanced stability, and we can reduce our costs to them because our cost structure is reduced by using AppDynamics. We have other examples like this as well where AppDynamics has improved the way we function and operate. As of date of this article, our company has in excess of 30,000 AppDynamics agents deployed globally and we are monitoring billions of annual page views for major customers.
Furthermore, AppDynamics is a key toolset and drives tremendous value and efficiency in our remote performance management center which supports over 10,000 retail locations on behalf of our retail customers.
For how long have I used the solution?
I have been using this solution for more than five years.
What do I think about the stability of the solution?
We didn't have any issues with stability. Highly stable with extremely light impact- negligible.
What do I think about the scalability of the solution?
We didn't have any issues with scalability. Unbelievably scalable - we selected this solution for its ability to aggregate thousands and thousand of end point monitoring.
How are customer service and support?
Customer Service:
AppDynamics redefines customer services, especially in post sales support- maybe one of the most responsive service desk teams in the industry.
Technical Support:
They have done a superb job of getting some obscenely bright software people with a passion for customer services and unleashed them in the market. Some of the finest technical support in the industry.
How was the initial setup?
The initial setup was extremely straightforward- we can have an enterprise deployment with several dozen end points being monitored in less than 3 hours.
What about the implementation team?
Our first few implementations we did ourselves and then for our first major customer implementation we got AppDynamics to assist. We currently support all of our internal and external deployments.
Which other solutions did I evaluate?
We're regularly looking at various options. Even before we made the decision to standardize on AppDynamics, we already had experience with BMC Appsight. We also had experience using Dynatrace, CA and Gomez at some of our customer's environments. We also heard our customers talking about their experiences with these other products.
What other advice do I have?
You can't over-speak importance of deployment, configuration and infrastructure footprint because what happens is that people get excited when they see the output of various products (such as Dynatrace or CA Wiley). They say, "wow, it's very powerful, we've never had visibility, we're going to implement at all costs." Then they buy the solution and they realize they need 5X the amount of servers, a lot of storage, experts to manage it, etc.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Tester at a tech services company with 1,001-5,000 employees
Efficiently monitors database performance, CPU usage, and generates alerts on different nodes based on CPU utilization
Pros and Cons
- "In my experience, it's easy to use. There's nothing complex to learn or fear. You can quickly adapt to it without the need for extensive training."
- "The major concern lies with reports, specifically their configurability. It's like, if I want to combine multiple reports and generate them all at once, that's not possible. Even though there's a setup for generating 25 reports, I wanted to group them all and generate them in one go, which isn't currently feasible. I have to manually run each report and set the time for it."
What is our primary use case?
It's mainly used to monitor both applications and databases. That's primarily how I use it.
Essentially, I use it for monitoring. I perform performance testing and use it to monitor database performance, CPU usage, and generate alerts on different nodes based on CPU utilization and other factors. It's mainly used to check the performance of the nodes.
What is most valuable?
I find it helpful, especially in terms of self-learning.
What needs improvement?
The major concern lies with reports, specifically their configurability. It's like, if I want to combine multiple reports and generate them all at once, that's not possible. Even though there's a setup for generating 25 reports, I wanted to group them all and generate them in one go, which isn't currently feasible. I have to manually run each report and set the time for it. There should be an option to schedule them collectively, like selecting 10 reports, setting a particular time, and having them scheduled.
The ability to schedule multiple reports at once, which is currently lacking. This is a challenge I face in my day-to-day work with AppDynamics.
For how long have I used the solution?
I have been using this solution for more than a year.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It's definitely scalable. The number of environments in our implementation has been increasing, so it's adaptable. It's a large enterprise, definitely not medium or small.
Maintenance is handled by the maintenance team.
What other advice do I have?
In my experience, it's easy to use. There's nothing complex to learn or fear. You can quickly adapt to it without the need for extensive training. That's my advice.
Overall, I would rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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From a con perspective there are coverage gaps in terms of monitoring critical if not legacy architectures like mainframe type systems. Despite the slow erosion of the mainframe base- it seems that many major, major organizations are still leveraging MF technology in their stack typically due to the costs of converting - but most likely due to the fact that those machines never stop working and rarely have errors like open systems. When a customer leverages for instance Infor software in their architecture - this will be a gap from an AppDynamics monitoring perspective. I have also mentioned the lack of coverage in SAP worlds which in essence removes a big part of the critical application market. However, I have been recently informed that the lack of monitoring coverage is less about technical fit and more about SAP restrictive licensing and support policies :-0