We are using the solution to improve the performance of our application transactions.
Operation Manager at a comms service provider with 10,001+ employees
Features powerful, easy to use, and simple installation
Pros and Cons
- "This solution is easy to use and very powerful, it is a complete tool for us."
- "There could be some improvement in the constructions of the diagrams, it is too difficult currently."
What is our primary use case?
What is most valuable?
This solution is easy to use and very powerful, it is a complete tool for us.
What needs improvement?
There could be some improvement in the constructions of the diagrams, it is too difficult currently.
For how long have I used the solution?
I have been using the solution for four months.
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Which solution did I use previously and why did I switch?
We have used in the past Wily and Dyatrace. We switched to this solution because of economics and we have found there is more information available to help us improve.
How was the initial setup?
The installation was simple.
What about the implementation team?
We used a partner to help us do the implementation of the solution. The full deployment was approximately one week and we use a three-person technical team for maintenance.
What's my experience with pricing, setup cost, and licensing?
There is a license for the solution and we paid approximately $2,000. There is also an additional cost above the standard license which cost us approximately $3,000.
What other advice do I have?
I would recommend this solution to others.
I rate AppDynamics a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO at a tech services company with 11-50 employees
Gives you a lot of room to develop, but automation should improve
Pros and Cons
- "The AppDyniamics technical support is good. We haven't had any problems with them. They answer very quickly."
- "An area that has room for improvement on the CR and ERP would be the addition of monitoring of the internal solution. For example, you can monitor the day-to-day and everything in the transactions with AppDynamics, but there's also a lot going on in the kernel itself that you cannot monitor. The automation needs to improve as well. As it stands, a lot of customization needs to happen before you can use AppDynamics."
What is our primary use case?
Our use case for AppDynamics is helping customers with performance problems and applications.
What is most valuable?
What I found is that there is a lot of room to develop things in it and to connect to other tools like IBM.
What needs improvement?
An area that has room for improvement on the CR and ERP would be the addition of monitoring of the internal solution. For example, you can monitor the day-to-day and everything in the transactions with AppDynamics, but there's also a lot going on in the kernel itself that you cannot monitor. The automation needs to improve as well. As it stands, a lot of customization needs to happen before you can use AppDynamics.
For how long have I used the solution?
We have been using AppDynamics for four years.
What do I think about the scalability of the solution?
AppDynamics is scalable for medium-sized companies, but it is more difficult for enterprise companies.
How are customer service and technical support?
The AppDyniamics technical support is good. We haven't had any problems with them. They answer very quickly.
How was the initial setup?
The initial setup was not really straightforward, but it was also not complex.
What about the implementation team?
We handled the implementation in-house. The installation is not really an issue. You can install AppDynamics in an hour, but the configuration takes a long time before you have everything configured.
What was our ROI?
Return on investment for most tools takes a long time. Even then, I don't know if it's really the tools giving you a return on investment. Tools point to a problem, but they don't point to a solution. Your engineer needs to come up with a solution.
What's my experience with pricing, setup cost, and licensing?
When deciding whether or not to go with AppDynamics, first take a look at what you need to monitor and what the value of the monitoring is. There are a lot of things that an organization may need to monitor, like, for example, if I have the power system on, I may need to monitor the microcode and the window system. However, AppDynanics doesn't monitor these kinds of things. There still need to be a lot of patches implemented in order to improve performance. Also, these tools give a false positive that the performance is wrong, but then only adjust one parameter in the microcode.
Which other solutions did I evaluate?
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Sr. Devops Engineer at a media company with 201-500 employees
Moderate price, has a lot of extensions for third-party applications, and helpful for checking all errors and performance issues in our environment
Pros and Cons
- "The ability to check parameters for microservice applications is most valuable. It is important for me. I can manually create new business transactions for applications and individually monitor business transactions. I can also use a lot of extensions. It has a lot of extensions to monitor other third-party applications, such as NoSQL applications, memory cache applications, Kafka applications, and Couchbase applications. It is very useful. We are also using the end-user monitoring site to follow all end-user activities. It is important for us to check the errors on the customer site."
- "We constantly need to improve our alert mechanism because we get a lot of false-positive alerts. These are not real errors. In addition, for end-user monitoring, sometimes, we are not able to catch all user activities. Because of not being able to follow the user activity from the start to the end, we are missing out on the performance issues."
What is our primary use case?
I am using this product to monitor all microservice environments. I check all services and performance issues and implement some alerts and dashboards. We are also monitoring all applications that are not in a microservices environment. They are in a WebLogic environment. So, we use it to monitor WebLogic applications, Tomcat applications, and microservice applications that are running in the OpenShift environment or Kubernetes environment.
How has it helped my organization?
AppDynamics is in the middle of our monitoring environment. It is connected with all other monitoring applications. It helps us to check all the errors and performance issues because all our alerts, related to the performance of our website or backend applications, are implemented through this. So, it is one of the most important monitoring applications.
What is most valuable?
The ability to check parameters for microservice applications is most valuable. It is important for me. I can manually create new business transactions for applications and individually monitor business transactions.
I can also use a lot of extensions. It has a lot of extensions to monitor other third-party applications, such as NoSQL applications, memory cache applications, Kafka applications, and Couchbase applications. It is very useful. We are also using the end-user monitoring site to follow all end-user activities. It is important for us to check the errors on the customer site.
What needs improvement?
We constantly need to improve our alert mechanism because we get a lot of false-positive alerts. These are not real errors. In addition, for end-user monitoring, sometimes, we are not able to catch all user activities. Because of not being able to follow the user activity from the start to the end, we are missing out on the performance issues.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
It is good when you constantly check it. In our company, we use AppDynamics a lot. We are monitoring all applications with AppDynamics. Therefore, all the time, we need to check if there is something that needs to be improved and all related applications are okay. For example, our database might be getting bigger and bigger. If you are used to checking frequently, it is okay. I have prepared some procedures for checking all AppDynamics components. It is not hard for us.
What do I think about the scalability of the solution?
In terms of the users, mostly the DevOps team is using this solution. On the development site, we have more than 100 users because all developers on the test system are checking all the processes.
How are customer service and technical support?
It depends on the issue. It is mostly good. Sometimes, we had really difficult issues, and the support team was really trying to solve the problem, but it took a bit more time.
How was the initial setup?
Its initial setup is easy. We are installing all the components on the same server. We don't need to install another database. It is included in its own database, so all the configurations are on just one server site.
What's my experience with pricing, setup cost, and licensing?
As compared to other applications, its price is moderate. Its price is neither very high nor very low.
What other advice do I have?
I recommend doing a central configuration for agent installation. It is really easy to run when we are upgrading our agents. The standard installation is good in my opinion.
I would rate AppDynamics an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementor
Senior Performance Engineer at a financial services firm with 1,001-5,000 employees
Good documentation, easy to install, and provides valuable metrics we use for budgeting
Pros and Cons
- "AppDynamics is easy to implement if you follow the documentation, and the documentation that they provide is good."
- "The agent deployment could be simplified by, for example, adding a GUI."
What is our primary use case?
We deployed our agents on the cloud for a Kubernetes application. We get the hardware details from the Azure and AWS monitoring. We import those matrices into AppDynamics and we see all of those details, along with our application performance detail, within the AppDynamics solution.
We are not using machine agents because we are making use of the Azure Monitoring and get the matrices from there.
What is most valuable?
The most valuable feature is the application performance. We have details such as CPU utilization and memory utilization, which we make use of to finalize the amount of CPU power or memory that we should allocate to our ports.
AppDynamics is easy to implement if you follow the documentation, and the documentation that they provide is good.
What needs improvement?
The agent deployment could be simplified by, for example, adding a GUI.
Correlation should be improved.
End-user monitoring should provide options for data collection, including using a JavaScript file or using a network request in the case of a mobile application.
It should automatically upload the mapping file.
For how long have I used the solution?
I have been using AppDynamics for a few months.
What do I think about the stability of the solution?
This seems like a stable product and we plan to continue using it.
What do I think about the scalability of the solution?
AppDynamics is scalable.
How are customer service and technical support?
I would say that the support is 50/50. It is not very fast and there is definitely room for improvement in terms of support.
How was the initial setup?
When we were installing it for the first time, it took us some time and we had some issues. One issue we faced was because we deployed all of the agents on all of the ports together. This created some problems, so the next time, we deployed it one by one. This is the process recommended by AppDynamics but somehow, we missed that part.
After that, it was stable and it continued working without any issues.
For the whole application, we were able to deploy in less than two hours.
What about the implementation team?
We deployed it ourselves, although we had a consultant available online who was available for assistance. We didn't face any issues, other than deploying all of them at one time.
One technical person who has the details and information on the ports should be present. They need to know all of the commands that are used to deploy the agents.
What other advice do I have?
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Associate Director, Application Performance Management Solution Design & Engineering at a financial services firm with 10,001+ employees
Priced well, but the stability, scalability and support need improvement
Pros and Cons
- "In 2014 and 2015, AppDynamics was one of the best products on the market."
- "They need to improve the consolidation of agents for the agent's installation process."
What is our primary use case?
We use AppDynamics in our company. I am the IT product manager, who is responsible for the design of the solution.
We use this solution for application performance monitoring, byte code injection, and user experience monitoring, infrastructure, and database performance monitoring.
What is most valuable?
In 2014 and 2015, AppDynamics was one of the best products on the market.
What needs improvement?
The AppDynamtics on-premises platform is immature, and it does not scale.
They need to improve the consolidation of agents for the agent's installation process.
We would like to see one single agent to be installed and not multiple agents.
For how long have I used the solution?
We have been using AppDynamics since 2015.
What do I think about the stability of the solution?
It's stable, but it could be better.
What do I think about the scalability of the solution?
Scalability is poor to medium. It's an area that needs some improvement.
We have 3,000 users in our organization
How are customer service and technical support?
Technical support is average and they could be improved.
How was the initial setup?
The initial setup on-premises was rather complex.
For a new release upgrade, it can take up to two months to deploy.
What about the implementation team?
I completed the installation with my team.
We have an engineering team of four people, and a support team of ten people.
What's my experience with pricing, setup cost, and licensing?
We do not have any issues with the price.
What other advice do I have?
I would recommend this solution depending on what the use case is. If you want the latest, state of the art, including cloud-native monitoring and docker containers, I would recommend Kubernetes.
I would rate AppDynamics a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Software Engineer at a financial services firm with 10,001+ employees
A stable tool with good monitoring features and support portal
Pros and Cons
- "This is a stable product and we definitely plan to continue using it in the future."
- "More native support for other hardware is needed because having to install various extensions and perform extra setup for different devices is really challenging, and not as easy or straightforward as it is in other products."
What is our primary use case?
We work in the banking industry and we deal with business transactions, including responses for the users. We capture all of the traffic in our AppDynamics platform. It is a really good application tool.
What is most valuable?
Application monitoring is the most valuable feature.
What needs improvement?
More native support for other hardware is needed because having to install various extensions and perform extra setup for different devices is really challenging, and not as easy or straightforward as it is in other products.
For how long have I used the solution?
We have been working with AppDynamics for almost two and a half years.
What do I think about the stability of the solution?
This is a stable product and we definitely plan to continue using it in the future.
What do I think about the scalability of the solution?
AppDynamics is really scalable. We have a private server on-premises and we haven't had any trouble with scaling. We have more than 1,000 people who are using it.
How are customer service and technical support?
We use the support portal whenever we face an issue or any kind of problem, then we create a ticket and they assist us.
Which solution did I use previously and why did I switch?
I am an IT monitoring specialist and I work with similar tools like Geneos and Splunk.
Geneos is straightforward and has different options for infrastructure monitoring. For example, if you have other hardware or memory, then these things are basic. With AppDynamics, these things require that we use extensions, follow the steps, and do the extra setup. These things are really challenging and it's not that easy to handle, the way it is with Geneos.
The people we know who are using Geneos are really happy with it and they think once or twice before moving to AppDynamics. In our case, we have moved to AppDynamics.
How was the initial setup?
The initial setup is straightforward. We downloaded it from the AppDynamics resources, and they had already mentioned the installation steps. We followed the directions and it was easy to handle. It probably took about 30 minutes.
Although we deployed on-premises, we are planning on migrating to the cloud.
What about the implementation team?
Initially, we had a consultant for the installation. Now, we do all of the upgrades by ourselves. We manage it with a team of four people.
The people who work on it are from my team, as well as from production and from pre-sales.
What other advice do I have?
This is absolutely a product that I would recommend to other users. I can see a lot of people are interested in using AppDynamics.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Manager Digital & Technology at a real estate/law firm with 10,001+ employees
Provides end-user visibility, assists with troubleshooting problems, and they have good technical support
Pros and Cons
- "The most valuable feature is that we can see how our end-users are interacting with our application across regions."
- "I would like to have customizable dashboards to use when I am monitoring certain applications."
What is our primary use case?
We use AppDynamics for end-to-end monitoring solutions. Our organization is a crowd BPO and we have deployments in 128 countries.
How has it helped my organization?
We recently integrated with Azure Cloud and AWS CloudWatch. They have been designing their applications such that they require a lot of resources including CPU and memory. Using AppDynamics, we have been able to monitor what is happening using fantastic metrics that it provides. We have then been able to identify the root cause of problems.
What is most valuable?
The most valuable feature is that we can see how our end-users are interacting with our application across regions. We develop applications for Chrome, Safari, and Internet Explorer. We do not recommend people develop applications for Firefox.
There are a lot of plugins available.
What needs improvement?
Aternity is a better solution for internet monitoring, so that is an area that could be improved.
I would like to have customizable dashboards to use when I am monitoring certain applications. For example, AppDynamics does not need Power BI-related dashboards because it already supports such functionality. However, I would like to be able to include nicer gadgets or graphs, or perhaps more annotation.
For how long have I used the solution?
I have been working with AppDynamics for approximately 15 years.
What do I think about the scalability of the solution?
We have 30 to 40 or more applications running in AppDynamics right now, and we are expecting another 30 to 50 to be added in the next six months. This expected increase is the reason that we are evaluating other applications.
How are customer service and technical support?
We have licensed technical support with AppDynamics and they are really good.
Which solution did I use previously and why did I switch?
My organization uses both AppDynamics and Aternity. AppDynamics and DynaTrace have higher ratings than Aternity; however, from a cost-optimization perspective, Aternity is better. It provides all of the APM features that the other tools are providing.
What's my experience with pricing, setup cost, and licensing?
AppDynamics is more expensive than competitors.
Which other solutions did I evaluate?
As we continue to evaluate new products, those by New Relic will be ones that we look at.
What other advice do I have?
I am a big fan of AppDynamics and it is a product I recommend.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managing Director at a tech services company with 1-10 employees
Enables you to have visibility into your users' journey and has good session monitoring features
Pros and Cons
- "The most valuable feature is the one that enables you to have visibility into the end-users journey."
- "AppD is really cool and a unified solution for both APM and APM centric Analytics side. We can show almost all business data within the APM context from the end-user perspetive. But this process is a little bit manual. If they catch and map business journeys based on customer interaction on the browser automatically, it should be really fine."
What is most valuable?
The most valuable feature is the one that enables you to have visibility into the end-users journey.
I also like the session monitoring feature.
After 4.4 to 4.5, there were huge improvements in the interface.
What needs improvement?
AppD is really cool and a unified solution for both APM and APM centric Analytics side. We can show almost all business data within the APM context from the end-user perspetive. But this process is a little bit manual. If they catch and map business journeys based on customer interaction on the browser automatically, it should be really fine.
For how long have I used the solution?
I have been using it for five years.
What do I think about the stability of the solution?
It's very stable. I have used AppyDyanics for around five years and I installed it for around 100 customers and I never had any issues. It's very stable.
What do I think about the scalability of the solution?
One of the biggest finance companies in Turkey has around 4.5 million end-users. There are around 100,000 users who use their mobile application and there's no negative effect on the controller and customer app side.
How are customer service and technical support?
I have contacted technical support, level three. We also contacted their development team.
Which solution did I use previously and why did I switch?
The main difference between this solution and Dynatrace is that Dynatrace uses web server agents. AppDyanmics we don't need to install any agents to collect browser metrics.
Some customers would say that it's hard to deploy the AppyDynamics site but AppDynamics is more flexible and configurable. Most of customer browser apps can crash or facing issue with Automatic injection method which is provided by DT web server agents
How was the initial setup?
We work with around 20 different banks. We deploy the browser solution with manual injection but for some well-known products, we use an automatic injection. We use three different methodologies for the deployment injection because we have big customers.
The initial setup is very easy, not complex.
What's my experience with pricing, setup cost, and licensing?
We currently only count the pages. We measured around 10 million pages in a year which is equal to one agent, one license. But nowadays a single page application is very popular. So AppDynamics has some kind of iframe where we counted 50 million pages which we can say equals one agent, one license.
It could be a disadvantage between this and Dynatrace because it has session-based counting. It gives the customers an advantage.
What other advice do I have?
You should focus on the simplicity. Products should be simple and flexible. AppDyanamics is flexible to configure a user's monitoring site. If you want it to be plug and play, then you should go with Dynatrace or New Relic but if you want a flexible solution with good configuration options with "Business IQ" then go with AppDynamics. You can measure the business data at the beginning of the end-user transaction.
I would rate it a nine out of ten. No solution is perfect. It has room for improvement. Every product needs to improve
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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