We use this product for performance monitoring.
Test Specialist at a financial services firm with 10,001+ employees
Reliable and scalable, with good monitoring capabilities
Pros and Cons
- "The monitoring is similar to Dynatrace."
- "The dashboard can be better. Also, the automated reports could be improved."
What is our primary use case?
What is most valuable?
The monitoring is similar to Dynatrace.
What needs improvement?
The dashboard can be better. Also, the automated reports could be improved.
The UI in Dynatrace is more user-friendly.
I would like to see more automated reports.
For how long have I used the solution?
We were using AppDynamics from 2017 to 2019.
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What do I think about the stability of the solution?
I have no issues with the stability of this solution. I have not had any problems.
What do I think about the scalability of the solution?
AppDynamics is a scalable solution.
How are customer service and support?
I have not had the need to contact technical support.
Which solution did I use previously and why did I switch?
With my experience using Dynatrace, I would rate it a ten out of ten. It is more detailed and it offers more technology.
How was the initial setup?
I was not part of the initial setup.
What other advice do I have?
I would recommend Dynatrace, it's better than AppDynamics.
I would rate AppDynamics an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of IT Operations at a retailer with 10,001+ employees
Reduces incidents and improves critical application uptime, but the SaaS environment is not stable
Pros and Cons
- "After a major incident, root cause analysis is conducted and, most of the time, we understand what caused the incident and how it can be prevented from happening again."
- "The worst part is that the AppDynamics SaaS Environment has a lot of downtimes, and AppDynamics, despite our efforts, does not give us any feedback on these downtimes/incidents."
What is our primary use case?
We use this solution to help reduce incidents in our production environment by providing usage and performance metrics, application dependencies like databases, .net services, caching, and much more.
How has it helped my organization?
This solution has helped us to reduce the number of incidents in our Production environment and improve the performance of applications.
The uptime of our critical applications went up, and it has enabled us to set new SLA metrics.
What is most valuable?
This solution makes it fast and easy to diagnose performance issues and exceptions/errors in application coding.
After a major incident, root cause analysis is conducted and, most of the time, we understand what caused the incident and how it can be prevented from happening again.
The Web Dashboards are also very useful and sometimes can really prevent incidents before they happen.
What needs improvement?
Upgrading application and machine agents on a large scale is a nightmare; we cannot push upgrades through the platform, meaning, manual upgrades each time a new major release is out. Each time we have a new major release, we need to do a Rollout.
The Mobile AppDynamics app is a "Thing of the Past". AppDynamics should evolve the features presented by it; redesign it. Dashboards are impossible to read, and drilling down issues through it is impossible.
The worst part is that the AppDynamics SaaS Environment has a lot of downtimes, and AppDynamics, despite our efforts, does not give us any feedback on these downtimes/incidents.
Update: 04/2021 (4 years using AppD)
We still face outages in out SaaS controller... The feedback we get about each outage is really limited, and especially without sharing any improvement plan.
For how long have I used the solution?
We have been using this solution for more than two years.
04/2021 Update (four years using AppD)
What do I think about the stability of the solution?
Poor stability of the SaaS environment.
What do I think about the scalability of the solution?
Scaling this solution is fast and user-friendly.
How are customer service and technical support?
Support for agent problems is accurate and fast.
Support for SaaS solution stability is very poor.
How was the initial setup?
Setup was fast and straightforward.
What about the implementation team?
We used a vendor partner team for our deployment, and we found them to be very skilled.
What was our ROI?
We have seen ROI in less than twelve months.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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January 2026
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Senior Manager at a financial services firm with 10,001+ employees
Easy to use and install, with good instrumentation for performance testing, and good alerting
Pros and Cons
- "The most valuable feature is the flow map."
- "I would like to see more artificial intelligence and machine learning brought in to monitor the statement and payment sum issues we have."
What is our primary use case?
We are using this solution for performance testing and transaction tracing.
What is most valuable?
The most valuable feature is the flow map.
It's easy to use, and the instrumentation is also good.
The alerting mechanism is very good.
What needs improvement?
I am a monitoring administrator and one of the biggest issues is that it doesn't have a large environment for support. We work in a large environment with nine to ten separate controllers in different processes.
We can configure but it cannot synchronize the data, so it has to be done manually.
I felt that it's a bit complicated on the administration side.
I would like to see more artificial intelligence and machine learning brought in to monitor the statement and payment sum issues we have. That would be very helpful.
For how long have I used the solution?
I have been working with AppDynamics for approximately two years.
What do I think about the stability of the solution?
There are limitations in the metrics collection. It is filling up the disk space.
How are customer service and technical support?
Technical support is good.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
We completed the installation ourselves.
What's my experience with pricing, setup cost, and licensing?
Pricing is handled by another team.
What other advice do I have?
Definitely, I would recommend this solution for others who are interested in using it for the alerting mechanism. Also, if they wanted to have more clarity regarding the application and the transactions that are stored, this product works well.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr Technical Architect at a tech services company with 5,001-10,000 employees
Provides a lot of insights, helps to track down a lot of issues, and works well out of the box
Pros and Cons
- "From the performance management side, I like everything from business transaction work to tracking. On the database side, we can get a lot of insights from the database. On the server monitoring side, it helped us a lot to find out some of the issues on the VM side because VMs were creating a little trouble for us."
- "At this time, we don't have much visibility on the virtual environment, monitoring, and all other things. We have visibility only for database monitoring, and we have noticed performance impact when deploying database agents on the database server. We got to know this from AppDynamics support also that we should not deploy database agents from the database server. When agents are deployed on the same server and the database is monitored from there, we are not getting database server metrics. Therefore, we don't have those insights, and sometimes, we struggle because of that. They can improve this functionality so that we do not have a performance impact, and we can deploy anywhere. This would help us a lot. In terms of end-user monitoring, currently, it is not working for us because there are some complexities. It is a little complicated, and it takes a little bit of time to understand where you need to make changes. It would be very helpful if they can provide some template designs for end-user monitoring. When our servers are running on VMs, we don't get many insights from the VM side. I don't know whether it is possible to have visibility beyond the database, server, and application and whether there are some features where we can deploy AppDynamics on VMs as well. Such functionality would give us more control over storage, VM, OS, and database. It will also provide complete visibility of our hardware and software."
What is our primary use case?
We are using it for performance management. We are using its latest version. Right now, we are in the adoption stage. We are going through the training process, and slowly we will start using it. Initially, a team of 50 people will be using AppDynamics. Our goal is that all teams use AppDynamics so that we can benefit from it.
How has it helped my organization?
With AppDynamics, we were able to identify where the database query was taking more time, that is, whether it was taking time on logical IOs or physical IOs. So, it helped to track down a lot of issues. It is also giving proactive alerts that help us to narrow down issues much quickly and fix them before they start impacting our customers. It has also been quite helpful when we want to show to our management or customers how this application helped.
What is most valuable?
From the performance management side, I like everything from business transaction work to tracking. On the database side, we can get a lot of insights from the database. On the server monitoring side, it helped us a lot to find out some of the issues on the VM side because VMs were creating a little trouble for us.
What needs improvement?
At this time, we don't have much visibility on the virtual environment, monitoring, and all other things. We have visibility only for database monitoring, and we have noticed performance impact when deploying database agents on the database server. We got to know this from AppDynamics support also that we should not deploy database agents from the database server. When agents are deployed on the same server and the database is monitored from there, we are not getting database server metrics. Therefore, we don't have those insights, and sometimes, we struggle because of that. They can improve this functionality so that we do not have a performance impact, and we can deploy anywhere. This would help us a lot.
In terms of end-user monitoring, currently, it is not working for us because there are some complexities. It is a little complicated, and it takes a little bit of time to understand where you need to make changes. It would be very helpful if they can provide some template designs for end-user monitoring.
When our servers are running on VMs, we don't get many insights from the VM side. I don't know whether it is possible to have visibility beyond the database, server, and application and whether there are some features where we can deploy AppDynamics on VMs as well. Such functionality would give us more control over storage, VM, OS, and database. It will also provide complete visibility of our hardware and software.
For how long have I used the solution?
I have been using AppDynamics since 2019, so almost one and a half years.
What do I think about the stability of the solution?
It is stable, but I noticed that a lot of times, the controller takes more time to load metrics, which impacts our productivity because we have to spend a little bit more time on this. I don't know if it is something internal or something that needs to be done from our side in terms of licensing and deployment.
How are customer service and technical support?
I am satisfied with their support.
How was the initial setup?
It is easy. We need to configure a few transaction detection rules. It also works well out of the box. For deploying for other customers, it has export and import functionality, which is good.
Which other solutions did I evaluate?
We were exploring some open-source tools, but then we decided to go for an enterprise-level tool because we have a lot of customers. We have a cloud as well. That's how we decided to go for AppDynamics.
What other advice do I have?
It is a very much recommended tool. It is a really good and helpful tool for productivity.
I would rate AppDynamics a nine out of ten. I love this tool, and I don't have any issues with this tool.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Performance Engineer at a financial services firm with 1,001-5,000 employees
Fast and stable monitoring for effective issue resolution but needs networking monitoring functionality
Pros and Cons
- "The product is easy to install, it took about half an hour. The use and the configurations are simple as well."
- "The networking monitor function could be better, we are not getting many details from it."
What is our primary use case?
We use the product for enterprise-level monitoring, everything from application to database monitoring. The product will tell you everything. It will show you at the code level where the issue is. For example, the solution will analyze a database and it will tell you which of the CPUs are taking more time to execute, showing exactly where the issue is.
How has it helped my organization?
It has allowed us to find issues fast and resolve them.
What needs improvement?
It would be helpful to have a dashboard and artificial intelligence for error detection and correlation for future releases.
For how long have I used the solution?
I have been using the product for six years.
What do I think about the stability of the solution?
It is a stable product in my experience.
How are customer service and technical support?
Their support is really good.
How was the initial setup?
The setup was straightforward. It is easy to install, it took about half an hour.
What about the implementation team?
We deployed the solution ourselves. We used one technical person to analyze the solution for deployment but then we did not need any technical assistance afterwards, it is pretty straight forward to understand.
What was our ROI?
The networking monitor function could be better, we are not getting many details from it.
What other advice do I have?
It is easy to use and not difficult to configure. I would definitely recommend the solution, I have been working with it for the last five to six years. It's a really good product.
I rate AppDynamics Database Monitoring a seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Presales Engineer at a tech services company with 51-200 employees
User-friendly dashboard, and the Business Journey feature is helpful
Pros and Cons
- "The features that I like best are the dashboard and Business Journey."
- "AppDynamics is dealing with a lot of products and technologies, so we need to have clear documentation."
What is our primary use case?
We are a solution provider and I am a presales engineer. AppDynamics is one of the products that we implement for our clients and have experience with.
At this time, I'm using it for training purposes, for the team.
What is most valuable?
The features that I like best are the dashboard and Business Journey.
What needs improvement?
AppDynamics is dealing with a lot of products and technologies, so we need to have clear documentation.
The community support needs to be a little bit better.
In the future, I would like to see the inclusion of better programming language options. This would allow for wider use, and make it more versatile.
For how long have I used the solution?
I have been working with AppDynamics for about nine months.
What do I think about the stability of the solution?
AppDynamics is stable and we haven't faced any bugs.
How are customer service and technical support?
As we are not an AppDynamics end-user, our experience with technical support is different. At the same time, from a support perspective, I have dealt with the AppDynamics community. I would say that support from the community is good enough, although it is not amazing. I think that community support needs to be a little better.
Which solution did I use previously and why did I switch?
We did not work with another similar solution prior to AppDynamics. We are a Cisco partner, so we keep moving forward with the same technology.
How was the initial setup?
The first time I deployed AppDynamics wasn't very easy because I didn't have much experience with Linux. However, aside from the Linux-related issues, I found it totally easy.
The deployment is really quick, taking just two or three days. However, we need more time for configuration. If the deployment is good then the configuration will take about one more week.
What about the implementation team?
We do the implementation in-house. We have three people who are working with it.
What other advice do I have?
AppDynamics is a good product and I totally recommend it. Once you feel that you have the full journey for your end-users and you are tracking them, it's awesome. Overall, I am very happy with this product.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PricinArchitect at a tech vendor with 5,001-10,000 employees
Enables us to easily simulate an error after a crash; should demonstrate the battery consumption metrics
Pros and Cons
- "Whenever the application crashes from user behavior, we can easily simulate the error. We are happy with this feature and find it to be valuable."
- "In terms of improvements we would like to see, we want to understand what the battery consumption metrics are whenever a user is viewing. It would be really helpful for us if we could get those details levels."
What is our primary use case?
In terms of our use cases, we monitor cloud instances and application instances. When we do performance testing, we monitor all the metrics, like server-side metrics, as well as the client-side metrics. If it is a browser with real user metrics, mobile user behavior kind of things, we'll monitor it as well.
What is most valuable?
Whenever the application crashes from user behavior, we can easily simulate the error. We are happy with this feature and find it to be valuable.
What needs improvement?
In terms of improvements we would like to see, we want to understand what the battery consumption metrics are whenever a user is viewing something in an app. It would be really helpful for us if we could get those details levels.
For how long have I used the solution?
I have been using AppDynamics for the past four years.
We use on-premise, cloud, and public versions.
What do I think about the stability of the solution?
The stability is quite strong. We never experience any downtime. The only thing is that sometimes the agents get stuck where CPU memory metrics will not be recorded. Once we restart those agents, it will work as usual.
How are customer service and technical support?
I am satisfied with support. We have a dedicated team that works whenever required. If we have any issues in any of the systems, we will send that email to them and they respond immediately. Their response is quick.
What other advice do I have?
I would rate it a seven out of ten.
Whenever a user uses the device and does a transaction on his phone using some of the apps we want to know how much battery consumption it is taking. We want to understand those level of metrics.
I would definitely recommend this solution. The reason being that it gives more information than we generally need. Whenever we create automation or performance scripts and we want to understand where exactly the crash report is happening, this tool would give more information. Dynatrace is also another tool that gives more information.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Vice President at a financial services firm with 10,001+ employees
A fantastic solution for monitoring a database
Pros and Cons
- "To be honest, it's a fantastic product."
- "The scalability could be improved."
What is our primary use case?
We use this solution for database monitoring, application processing, and performance monitoring. Within our business unit, there are hundreds of people using this solution.
AppDynamics was implemented to help us with some performance issues. I'm not a big fan in terms of other features compared to some of the other tools that we use, but when it comes to end-user monitoring (where you want to capture or trend back business transactions, or where you want to really view the performance of the tools), It's not just good in terms of managing your production system, but some of the developers use it to tackle performance issues and get ahead.
What is most valuable?
The application performance monitoring when it comes to code (especially Java code), is really amazing.
The key feature of AppDynamics where it really helps us is instrumentation and database monitoring.
The user interface is also good.
What needs improvement?
The challenges that we face are all performance based, relating to business transactions, not database monitoring.
For how long have I used the solution?
I have been using this solution for a couple of years.
What do I think about the stability of the solution?
AppDynamics Database Monitoring is very stable.
What do I think about the scalability of the solution?
The scalability could be improved. There is a limitation in terms of the technology that can be supported. For Example, if you want to implement through Java, that is pretty seamless.
The amount of configuration you get there is actually quite low, so you can pretty much go ahead. However, if you're implementing C++ applications, I think it's going to be very difficult.
How are customer service and technical support?
We have an enterprise tooling team of our own. We actually don't support the product internally; however, there are some consultants from AppDynamics who join us from time to time to help us whenever we experience issues that we need help dealing with.
How was the initial setup?
The installation was quite straightforward. Simply deploy the agent to start coding the data to the controller, and it will do the rest.
Deployment took less than an hour or two. It's best to have the help of expert staff, but if you don't, just follow the instructions.
What about the implementation team?
We deployed this solution on our own with a maintenance team of eight to ten people.
What other advice do I have?
I would recommend this solution to other companies. On a scale from one to ten, I would give AppDynamics Database Monitoring a rating of eight. To be honest, it's a fantastic product.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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