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reviewer1644402 - PeerSpot reviewer
Regional Director (CEER) at a tech services company with 51-200 employees
Reseller
Beneficial programming language for customization, powerful metric details, and reliable
Pros and Cons
  • "All the metrics are baselines in networks, infrastructure, application, and user experience. AppDynamics offers its own query language. It is called ADQL. You can write code of any kind to do queries and analysis and you can use those within the reporting or within other research."
  • "This feature needs to be properly described to a client, and then the client needs to have a use case. There are some clients which do not need it and some clients who do. It is not for everyone and is dependant on their use case."

What is our primary use case?

AppDynamics lets you monitor applications and databases and provide a unified view of your infrastructure. You are able to monitor a single point but this would not be useful and with this solution, you would not use it this way. You want to monitor how your application is impacted from the application perspective to the backend, through to the server infrastructure, database, hardware, network, and application labs. It is all able to be monitored by AppDynamics. It monitors all the aspects from the infrastructure up to the user, and the application.

What is most valuable?

All the metrics are baselines in networks, infrastructure, application, and user experience. AppDynamics offers its own query language. It is called ADQL. You can write code of any kind to do queries and analysis and you can use those within the reporting or other research. Additionally, together with everything which comes out of the box, you can create your own analytic views, analytic reports, and do a deep analysis of the environment. All the values or all the metrics which are gathered are quite powerful.

What needs improvement?

This feature needs to be properly described to a client, and then the client needs to have a use case. There are some clients which do not need it and some clients who do. It is not for everyone and is dependant on their use case.

For how long have I used the solution?

I have been using AppDynamics Application Analytics for approximately seven years.

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What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

We have done large deployments without any issues. It is scalable.

How are customer service and support?

They provide detailed documentation for support.

What about the implementation team?

The installation has to be done by professionals. If the client wants to take control and do it themselves they will have to do a bit of training.

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution is reasonable for what features you receive.

What other advice do I have?

I would recommend this solution to others. However, they have to make sure it fits their use case.

I rate AppDynamics Application Analytics a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
PeerSpot user
reviewer1644402 - PeerSpot reviewer
Regional Director (CEER) at a tech services company with 51-200 employees
Reseller
Easy to gain visibility, effective root cause discovery, and highly scalable
Pros and Cons
  • "It is easy to gain visibility into complex environments with AppDynamics. It has the ability to combine operation information of the environment and business information with strong business IQ support."
  • "The solution could improve by covering more technologies. For example, it does support .NET Core applications. However, it could be a bit better."

What is our primary use case?

We are using AppDynamics for application management.

What is most valuable?

It is easy to gain visibility into complex environments with AppDynamics. It has the ability to combine operation information of the environment and business information with strong business IQ support. 

The solution makes it easy to find the root cause of the problems and provided the visualization of data. It is really simple, useful, and intuitive. 

It enables integration with other systems very easily. It can monitor applications of different technologies as well as manage log files. 

It has a lot of capabilities and the solution features function well overall.

What needs improvement?

The solution could improve by covering more technologies. For example, it does support .NET Core applications. However, it could be a bit better. Additionally, there are some outdated technologies which are not covered out of the box with this solution, such as C++ which is old technology. They can be monitored but it takes a bit more effort. They have done a decent job but they could improve.

For how long have I used the solution?

I have used AppDynamics for approximately seven years.

What do I think about the scalability of the solution?

It is highly scalable. You can go from a small deployment into tens of thousands of nodes to monitor an application.

How are customer service and technical support?

We provide support for this solution. We are the biggest AppDynamics partner in Europe, we have approximately 60 experts.

We work closely with research and development. They are quite quick and flexible when it comes to helping and supporting. We are quite satisfied. When we come from the field directly, we do not need months or weeks to fix issues that we have found or to implement new features. They have been excellent.

How was the initial setup?

I am more in the pre-sales department, I am not that technical, but I do understand and know the basics. The installation difficulty depends on a variety of factors. it can be simple. Out of the box, it is already quite simple. However, there are tons of specifics that you need to know, but it is not overly difficult for typical environments. The software can add another layer of difficulty. Overall the difficulty is dependant on the environment.

What's my experience with pricing, setup cost, and licensing?

For those who appreciate the value and had issues with the visibility of the performance of their applications, then the pricing is good. For somebody who does not need it, it can be pricey, but overall, it is worth the money which it costs.

What other advice do I have?

I rate AppDynamics a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
PeerSpot user
Buyer's Guide
Splunk AppDynamics
September 2025
Learn what your peers think about Splunk AppDynamics. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
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reviewer1644402 - PeerSpot reviewer
Regional Director (CEER) at a tech services company with 51-200 employees
Reseller
Easy to set up with good stability and an excellent technical support team
Pros and Cons
  • "We have found the scalability to be quite good."
  • "There may be some older technologies that are still covered, however, it's not as plug-and-play. You can still do it, however, it takes slightly more effort for engineers to cover old technologies such as C++, Delphi, and so on. It still can be done. It's just not as easy as, for example, covering Java."

What is our primary use case?

There are various use cases. For example, one of them can be for a mobile bank. Mobile banking is something that is being used more and more with customers. Based on the fact that the architecture of applications is being more and more complex and more and more distributed while having a deep view of what the user is experiencing on the mobile or on the browser. It's really valuable. This is true especially for a bank, as the user experience really explains or defines the services. You want the mobile bank to work quickly and you want it to be stable and you want to basically perform all the actions within seconds, not over 10 seconds for every action.

What is most valuable?

The solution is very stable.

Technical support is extremely fast and responsive.

We have found the scalability to be quite good.

The initial setup isn't difficult. 

What needs improvement?

I'm not sure I know how I would improve the solution, as I'm mostly pre-sales and sales and I don't have any deep insight into the technical side that could be improved.

There needs to be the capability to modify the code for mobile.

There may be some older technologies that are still covered, however, it's not as plug-and-play. You can still do it, however, it takes slightly more effort for engineers to cover old technologies such as C++, Delphi, and so on. It still can be done. It's just not as easy as, for example, covering Java. Java is just a matter of configuration and clicks.

For how long have I used the solution?

I'm not sure precisely when I started using the product. it's likely been about two years or so. We started using it when AppDynamics released the feature.

What do I think about the stability of the solution?

The stability of the solution is very good. There are no bugs or glitches. It doesn't crash or freeze. We have very good technical support as well, and, if we run into issues, things are dealt with very quickly.

What do I think about the scalability of the solution?

The scalability is great. If a company needs to expand, it can do so.

How are customer service and technical support?

We have a really close relationship and technical support is really one of the best on the market. We've worked in the past with different vendors and they took months to get fixes or to get new features. In our case, support really took their responsibilities to another level. We get support in days for our clients - not months.

How was the initial setup?

The initial setup is not complex or difficult. It's quite easy. That said, in many cases, there is no modification of the code. It cannot be done within the settings of the server. For mobile, that is something small to be included. Modifications need to be able to be made however, it's really not significant. There is no overhead in development, et cetera. It's really easy to use.

What's my experience with pricing, setup cost, and licensing?

Pricing is always subjective. If somebody has a critical application without visibility, then for them, surely it's worth the money, as it provides a proactive approach. If your business depends on the revenue, which is generated online and with the application and service delivery, then you surely want to see it and, in that case, the cost may not be the main factor. I really can't say anything about the pricing. It's not cheap. However, it depends on the client. Many clients are using it and they have no issues with the price.

What other advice do I have?

The deployment model depends on the client and their desires. Some prefer a private cloud. Others use it as a service. 

I would easily rate the solution at a nine out of ten. I removed a point simply due to the fact that I don't know everything. For me, everything is really good. All the feedback from clients, all the examples we show at sales and pre-sales are great. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
PeerSpot user
it_user1404975 - PeerSpot reviewer
Service Delivery Manager at a tech services company with 51-200 employees
Real User
Scalable, good performance monitoring, and excellent for enterprise-level organizations
Pros and Cons
  • "It's good for a larger scale deployment such as what my company is working on."
  • "The initial setup could be easier."

What is most valuable?

The product is good for the enterprise SAS application performance monitoring. It's good for a larger scale deployment such as what my company is working on.

The solution is scalable.

What needs improvement?

The solution is complex. 

We'd like the solution to offer more AI features.

The initial setup could be easier.

They need to improve the infrastructure and make it less complex. There are too many modules and components. 

It would be helpful if the product had local support in our area. 

For how long have I used the solution?

We acquired the solution last year after we did a bit of research on its capabilities. We've been using it for a few months so far.

What do I think about the scalability of the solution?

The scalability is good. If a company needs to expand it, it can do so. It's a good product for large-scale projects and enterprises. 

How are customer service and technical support?

We don't have AppDynamics local support in my area. We only have a partner in my region, which is not really AppDynamics. In terms of the whole implementation, the experience, I wonder if the experience is good enough. I suspect a direct connection with AppDynamics might be better. If they had a product team in my region we might be better off.

How was the initial setup?

The initial setup is not easy or straightforward. It's quite complex. You really need to have local support.

What other advice do I have?

We are just a customer and an end-user. We don't have a business relationship with AppDynamics. 

I'd rate the solution at an eight out of ten. We've been happy with its capabilities over the time we have used it. 

I would recommend the solution, even with all of the complexity that it brings. However, I would advise new users or companies considering the product to make sure they have local support.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1584207 - PeerSpot reviewer
Test Specialist at a financial services firm with 10,001+ employees
Real User
Reliable and scalable, with good monitoring capabilities
Pros and Cons
  • "The monitoring is similar to Dynatrace."
  • "The dashboard can be better. Also, the automated reports could be improved."

What is our primary use case?

We use this product for performance monitoring.

What is most valuable?

The monitoring is similar to Dynatrace.

What needs improvement?

The dashboard can be better. Also, the automated reports could be improved.

The UI in Dynatrace is more user-friendly.

I would like to see more automated reports. 

For how long have I used the solution?

We were using AppDynamics from 2017 to 2019.

What do I think about the stability of the solution?

I have no issues with the stability of this solution. I have not had any problems.

What do I think about the scalability of the solution?

AppDynamics is a scalable solution.

How are customer service and technical support?

I have not had the need to contact technical support.

Which solution did I use previously and why did I switch?

With my experience using Dynatrace, I would rate it a ten out of ten. It is more detailed and it offers more technology.

How was the initial setup?

I was not part of the initial setup.

What other advice do I have?

I would recommend Dynatrace, it's better than AppDynamics.

I would rate AppDynamics an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Head of IT Operations at a retailer with 10,001+ employees
Real User
Reduces incidents and improves critical application uptime, but the SaaS environment is not stable
Pros and Cons
  • "After a major incident, root cause analysis is conducted and, most of the time, we understand what caused the incident and how it can be prevented from happening again."
  • "The worst part is that the AppDynamics SaaS Environment has a lot of downtimes, and AppDynamics, despite our efforts, does not give us any feedback on these downtimes/incidents."

What is our primary use case?

We use this solution to help reduce incidents in our production environment by providing usage and performance metrics, application dependencies like databases, .net services, caching, and much more.

How has it helped my organization?

This solution has helped us to reduce the number of incidents in our Production environment and improve the performance of applications.

The uptime of our critical applications went up, and it has enabled us to set new SLA metrics.

What is most valuable?

This solution makes it fast and easy to diagnose performance issues and exceptions/errors in application coding.

After a major incident, root cause analysis is conducted and, most of the time, we understand what caused the incident and how it can be prevented from happening again.

The Web Dashboards are also very useful and sometimes can really prevent incidents before they happen.

What needs improvement?

Upgrading application and machine agents on a large scale is a nightmare; we cannot push upgrades through the platform, meaning, manual upgrades each time a new major release is out. Each time we have a new major release, we need to do a Rollout.

The Mobile AppDynamics app is a "Thing of the Past". AppDynamics should evolve the features presented by it; redesign it. Dashboards are impossible to read, and drilling down issues through it is impossible.

The worst part is that the AppDynamics SaaS Environment has a lot of downtimes, and AppDynamics, despite our efforts, does not give us any feedback on these downtimes/incidents.

Update: 04/2021 (4 years using AppD)

We still face outages in out SaaS controller... The feedback we get about each outage is really limited, and especially without sharing any improvement plan.

For how long have I used the solution?

We have been using this solution for more than two years.

04/2021 Update (four years using AppD)

What do I think about the stability of the solution?

Poor stability of the SaaS environment.

What do I think about the scalability of the solution?

Scaling this solution is fast and user-friendly.

How are customer service and technical support?

Support for agent problems is accurate and fast.

Support for SaaS solution stability is very poor.

How was the initial setup?

Setup was fast and straightforward.

What about the implementation team?

We used a vendor partner team for our deployment, and we found them to be very skilled.

What was our ROI?

We have seen ROI in less than twelve months.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sr Technical Architect at a tech services company with 5,001-10,000 employees
Real User
Provides a lot of insights, helps to track down a lot of issues, and works well out of the box
Pros and Cons
  • "From the performance management side, I like everything from business transaction work to tracking. On the database side, we can get a lot of insights from the database. On the server monitoring side, it helped us a lot to find out some of the issues on the VM side because VMs were creating a little trouble for us."
  • "At this time, we don't have much visibility on the virtual environment, monitoring, and all other things. We have visibility only for database monitoring, and we have noticed performance impact when deploying database agents on the database server. We got to know this from AppDynamics support also that we should not deploy database agents from the database server. When agents are deployed on the same server and the database is monitored from there, we are not getting database server metrics. Therefore, we don't have those insights, and sometimes, we struggle because of that. They can improve this functionality so that we do not have a performance impact, and we can deploy anywhere. This would help us a lot. In terms of end-user monitoring, currently, it is not working for us because there are some complexities. It is a little complicated, and it takes a little bit of time to understand where you need to make changes. It would be very helpful if they can provide some template designs for end-user monitoring. When our servers are running on VMs, we don't get many insights from the VM side. I don't know whether it is possible to have visibility beyond the database, server, and application and whether there are some features where we can deploy AppDynamics on VMs as well. Such functionality would give us more control over storage, VM, OS, and database. It will also provide complete visibility of our hardware and software."

What is our primary use case?

We are using it for performance management. We are using its latest version. Right now, we are in the adoption stage. We are going through the training process, and slowly we will start using it. Initially, a team of 50 people will be using AppDynamics. Our goal is that all teams use AppDynamics so that we can benefit from it. 

How has it helped my organization?

With AppDynamics, we were able to identify where the database query was taking more time, that is, whether it was taking time on logical IOs or physical IOs. So, it helped to track down a lot of issues. It is also giving proactive alerts that help us to narrow down issues much quickly and fix them before they start impacting our customers. It has also been quite helpful when we want to show to our management or customers how this application helped.

What is most valuable?

From the performance management side, I like everything from business transaction work to tracking. On the database side, we can get a lot of insights from the database. On the server monitoring side, it helped us a lot to find out some of the issues on the VM side because VMs were creating a little trouble for us.

What needs improvement?

At this time, we don't have much visibility on the virtual environment, monitoring, and all other things. We have visibility only for database monitoring, and we have noticed performance impact when deploying database agents on the database server. We got to know this from AppDynamics support also that we should not deploy database agents from the database server. When agents are deployed on the same server and the database is monitored from there, we are not getting database server metrics. Therefore, we don't have those insights, and sometimes, we struggle because of that. They can improve this functionality so that we do not have a performance impact, and we can deploy anywhere. This would help us a lot.

In terms of end-user monitoring, currently, it is not working for us because there are some complexities. It is a little complicated, and it takes a little bit of time to understand where you need to make changes. It would be very helpful if they can provide some template designs for end-user monitoring.

When our servers are running on VMs, we don't get many insights from the VM side. I don't know whether it is possible to have visibility beyond the database, server, and application and whether there are some features where we can deploy AppDynamics on VMs as well. Such functionality would give us more control over storage, VM, OS, and database. It will also provide complete visibility of our hardware and software.

For how long have I used the solution?

I have been using AppDynamics since 2019, so almost one and a half years.

What do I think about the stability of the solution?

It is stable, but I noticed that a lot of times, the controller takes more time to load metrics, which impacts our productivity because we have to spend a little bit more time on this. I don't know if it is something internal or something that needs to be done from our side in terms of licensing and deployment.

How are customer service and technical support?

I am satisfied with their support.

How was the initial setup?

It is easy. We need to configure a few transaction detection rules. It also works well out of the box. For deploying for other customers, it has export and import functionality, which is good.

Which other solutions did I evaluate?

We were exploring some open-source tools, but then we decided to go for an enterprise-level tool because we have a lot of customers. We have a cloud as well. That's how we decided to go for AppDynamics.

What other advice do I have?

It is a very much recommended tool. It is a really good and helpful tool for productivity.

I would rate AppDynamics a nine out of ten. I love this tool, and I don't have any issues with this tool.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1463868 - PeerSpot reviewer
Senior Performance Engineer at a financial services firm with 1,001-5,000 employees
Real User
Fast and stable monitoring for effective issue resolution but needs networking monitoring functionality
Pros and Cons
  • "The product is easy to install, it took about half an hour. The use and the configurations are simple as well."
  • "The networking monitor function could be better, we are not getting many details from it."

What is our primary use case?

We use the product for enterprise-level monitoring, everything from application to database monitoring. The product will tell you everything. It will show you at the code level where the issue is. For example, the solution will analyze a database and it will tell you which of the CPUs are taking more time to execute, showing exactly where the issue is.

How has it helped my organization?

It has allowed us to find issues fast and resolve them.

What needs improvement?

It would be helpful to have a dashboard and artificial intelligence for error detection and correlation for future releases. 

For how long have I used the solution?

I have been using the product for six years.

What do I think about the stability of the solution?

It is a stable product in my experience.

How are customer service and technical support?

Their support is really good.

How was the initial setup?

The setup was straightforward. It is easy to install, it took about half an hour. 

What about the implementation team?

We deployed the solution ourselves. We used one technical person to analyze the solution for deployment but then we did not need any technical assistance afterwards, it is pretty straight forward to understand. 

What was our ROI?

The networking monitor function could be better, we are not getting many details from it.

What other advice do I have?

It is easy to use and not difficult to configure. I would definitely recommend the solution, I have been working with it for the last five to six years. It's a really good product.

I rate AppDynamics Database Monitoring a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Splunk AppDynamics Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2025
Buyer's Guide
Download our free Splunk AppDynamics Report and get advice and tips from experienced pros sharing their opinions.