I use AppDynamics when there's a performance issue with an application, but if it's a network-related performance issue, I use Accedian Skylight.
Application and Network Performance Engineer at a tech services company with 1-10 employees
Functional, but its installation process needs to be more straightforward, and its pricing model needs improvement
Pros and Cons
- "What I like best about AppDynamics is that it's functional, particularly in APM in Java and .NET."
- "The AppDynamics installation process needs to be more straightforward. Deploying the product is also tricky."
What is our primary use case?
What is most valuable?
What I like best about AppDynamics is that it's functional, particularly in APM in Java and .NET.
What needs improvement?
What needs improvement in AppDynamics is installation. The installation process needs to be more straightforward. Deploying the product is also tricky, so this is an area for improvement.
Pricing is another area for improvement in AppDynamics because its current pricing model is no longer suited to containers and technologies.
The product used to be the best in the market ten years ago, but it now needs to regain its position as the leading product in its niche.
For how long have I used the solution?
I've been using AppDynamics for ten years. I started my job ten years ago and remained in this area.
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What do I think about the stability of the solution?
In terms of stability, AppDynamics is a four out of ten.
What do I think about the scalability of the solution?
Scalability is the product's performance when you scale, and because the company is a SaaS company, it's not a very big deal. However, AppDynamics uses a MySQL database behind the engine, which is not the best for keeping metrics.
The solution could be more scalable and dynamic in terms of installation and configuration. Scalability-wise, AppDynamics is a four out of ten.
How are customer service and support?
The support for AppDynamics used to be very good, and now it could be better. The support team could be more knowledgeable.
The technical support for AppDynamics is a four out of ten for me.
Which solution did I use previously and why did I switch?
I'm using AppDynamics, Datadog, and Dynatrace simultaneously.
How was the initial setup?
Setting up and configuring AppDynamics is challenging because you need to give specific names to every container and server you deploy. Each name has to be unique, so it isn't easy to think of names in terms of dynamic environments. This means that when you move to microservices, AppDynamics has a very complex setup.
I'd rate the setup for the product as two out of ten.
What's my experience with pricing, setup cost, and licensing?
The pricing model for AppDynamics isn't good. You have to subscribe to a yearly or a three-year licensing, which isn't very handy.
You buy a license for five hundred containers for a very large application, and you only need the containers for a limited time in that domain. For example, you only need five hundred containers once in that specific year, but you must buy five hundred licenses.
The current AppDynamics pricing model isn't fair. It's one out of ten pricing-wise. The solution is one of the most expensive in the market today.
What other advice do I have?
I've switched to solutions such as Dynatrace, Datadog, and AppDynamics.
My rating for AppDynamics is four out of ten because it has a lot of room for improvement.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at QualityKiosk Technologies Pvt. Ltd.
Stable, scalable, and has good technical support, but lacks support for newer technologies
Pros and Cons
- "What I found valuable in AppDynamics Database Monitoring is good technical support. I also like that it's scalable and stable."
- "AppDynamics Database Monitoring would be a better product if it could support new technology, such as cloud technology. Even Dynatrace lacks support for newer technologies."
What is most valuable?
What I found valuable in AppDynamics Database Monitoring is good technical support. I also like that it's scalable and stable.
What needs improvement?
AppDynamics Database Monitoring would be a better product if it could support new technology, such as cloud technology. Even Dynatrace lacks support for newer technologies.
For how long have I used the solution?
I've been working with AppDynamics Database Monitoring for four to five years for my customers.
What do I think about the stability of the solution?
AppDynamics Database Monitoring is a stable product.
What do I think about the scalability of the solution?
AppDynamics Database Monitoring is a scalable product.
How are customer service and support?
AppDynamics Database Monitoring has good technical support.
How was the initial setup?
The initial setup for AppDynamics Database Monitoring is not that complex, though it has specific prerequisites you'd need to fulfill. You'd need to collect some database credentials, so setting up AppDynamics Database Monitoring isn't complex and isn't as straightforward.
What's my experience with pricing, setup cost, and licensing?
AppDynamics Database Monitoring requires a license for database monitoring and other features, while Dynatrace provides monitoring and other features out of the box without additional costs. Sometimes this makes it more challenging to pitch AppDynamics Database Monitoring to customers, especially because you need to buy a separate license.
As an implementer, I have yet to learn about the pricing for AppDynamics Database Monitoring. Pricing is taken care of by the sales team.
Which other solutions did I evaluate?
I've evaluated Dynatrace and have been working with it for ten years. Compared to other APM solutions, Dynatrace is far better, even in database monitoring. The database monitoring functionality is an out-of-the-box offering of Dynatrace, while in AppDynamics Database Monitoring, you have to pay a licensing fee. Dynatrace also has plug-ins that help you monitor databases.
What other advice do I have?
I'm working in an APM implementation company delivering APM solutions from Dynatrace, AppDynamics, New Relic, etc.
I'm mainly working with AppDynamics and Dynatrace tools, and my company has an APM tool still under development. I'm working with AppDynamics Database Monitoring.
My company has a mix of customers on AppDynamics Database Monitoring, small, medium, and large enterprises.
Compared to AppDynamics Database Monitoring, I'd go for Dynatrace because it has out-of-the-box features that don't require a separate license. Dynatrace also has a better interface and dashboard than AppDynamics Database Monitoring.
I'd advise anyone who wants to implement AppDynamics Database Monitoring to follow the documentation. It's a straightforward product to use.
My rating for AppDynamics Database Monitoring is seven out of ten.
My company is a partner of AppDynamics Database Monitoring.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner/ Implementer
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Analyst Programmer at Québec Government
Shows all the front-end and back-end metrics, errors, and exceptions, and sends out alerts about errors
Pros and Cons
- "The best feature of AppDynamics Browser Real-User Monitoring is that it lets you find errors in synthetic jobs ahead of the users. The solution shows you all front-end metrics. You can also see JavaScript errors and jQuery errors through AppDynamics Browser Real-User Monitoring. You can also do a correlation between the front end and the backend, or from the user to the navigator, to the backend through the solution."
- "What could be improved in AppDynamics Browser Real-User Monitoring is for the synthetic jobs or synthetic agents, in particular, you can't do a lot of tests with just one agent. You have to install a lot of agents if you want to do more tests, so this is an area for improvement in the solution. Another area for improvement in AppDynamics Browser Real-User Monitoring is that you're only able to see basic metrics in the absence of server or database visibility. For the SaaS version of AppDynamics Browser Real-User Monitoring, my team just downloaded then installed the extension in an application in Azure to see the application on the controller, so if this can be done in the on-premise version of the solution as well, without needing to install the agent on the machine, then it would make AppDynamics Browser Real-User Monitoring better. Currently, the .NET agent consumes the CPU or memory and clients usually raise this issue with my team, so it would be good if the on-premises version doesn't require agent installation on the machine. Another functionality I'd like to see in the next release of AppDynamics Browser Real-User Monitoring is for it to receive updates from the file config without needing to reset IIS because right now when you do a modification in IIS, you have to restart IIS. When you add a service to the agent config, you have to restart IIS. For the product server, it's not possible to reset IIS after you make changes to the config file, so if this could be improved, then it would make AppDynamics Browser Real-User Monitoring a better solution."
What is our primary use case?
We use AppDynamics Browser Real-User Monitoring to monitor the performance of applications. We use the solution to see the errors, snapshots, and exceptions in the backend and front end of our applications. We also use AppDynamics Browser Real-User Monitoring for frontend monitoring, end-user monitoring, checking the response time, and other frontend metrics. We also use the dashboard in AppDynamics Browser Real-User Monitoring and also use the solution for sending error or issue alerts to our clients.
What is most valuable?
The best feature of AppDynamics Browser Real-User Monitoring is that it lets you find errors in synthetic jobs ahead of the users. The solution shows you all front-end metrics. You can also see JavaScript errors and jQuery errors through AppDynamics Browser Real-User Monitoring. You can also do a correlation between the front end and the backend, or from the user to the navigator, to the backend through the solution.
What needs improvement?
What could be improved in AppDynamics Browser Real-User Monitoring is for the synthetic jobs or synthetic agents, in particular, you can't do a lot of tests with just one agent. You have to install a lot of agents if you want to do more tests, so this is an area for improvement in the solution.
Another area for improvement in AppDynamics Browser Real-User Monitoring is that you're only able to see basic metrics in the absence of server or database visibility.
For the SaaS version of AppDynamics Browser Real-User Monitoring, my team just downloaded then installed the extension in an application in Azure to see the application on the controller, so if this can be done in the on-premise version of the solution as well, without needing to install the agent on the machine, then it would make AppDynamics Browser Real-User Monitoring better. Currently, the .NET agent consumes the CPU or memory and clients usually raise this issue with my team, so it would be good if the on-premises version doesn't require agent installation on the machine.
Another functionality I'd like to see in the next release of AppDynamics Browser Real-User Monitoring is for it to receive updates from the file config without needing to reset IIS because right now when you do a modification in IIS, you have to restart IIS. When you add a service to the agent config, you have to restart IIS. For the product server, it's not possible to reset IIS after you make changes to the config file, so if this could be improved, then it would make AppDynamics Browser Real-User Monitoring a better solution.
For how long have I used the solution?
I have about two years of experience with AppDynamics Browser Real-User Monitoring.
What do I think about the stability of the solution?
AppDynamics Browser Real-User Monitoring is a stable solution.
What do I think about the scalability of the solution?
AppDynamics Browser Real-User Monitoring has good scalability.
How are customer service and support?
Support for AppDynamics Browser Real-User Monitoring is always available. My team does a lot of Webex with support. Whenever you have a problem with the solution, you can always contact support.
What's my experience with pricing, setup cost, and licensing?
As a developer, I have no idea about the pricing for AppDynamics Browser Real-User Monitoring. Another team is in charge of the licensing for the solution.
What other advice do I have?
Currently, AppDynamics Browser Real-User Monitoring is deployed on-premises, but my team is also testing its SaaS version.
My advice to anyone considering AppDynamics Browser Real-User Monitoring is that it's a very important product because you can use it to troubleshoot and detect errors in your applications.
I'm rating AppDynamics Browser Real-User Monitoring as ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solutions Architect at a consultancy with 10,001+ employees
Good tag and follow features and is easy to expand but is also quite expensive
Pros and Cons
- "It's pretty stable."
- "The initial setup is a bit complex."
What is our primary use case?
We were using an ID integration, and we were monitoring and using the EPM, et cetera. AppDynamics is able to provide us with in-depth insight into the bottlenecks in the system.
How has it helped my organization?
It allows us to understand what is causing latency in the system. Using AppDynamics, we can drill down to the code on which the bottleneck is seen, and the developers can fix the issues, increasing the overall application's performance.
What is most valuable?
The tag and follow aspects are very good. Basically, how the transaction is moving through various servers. We can see everything via a dashboard, a visual dashboard, that can showcase transactions.
It's pretty stable.
We can scale the solution as needed.
What needs improvement?
We'd like to see features that could support IBM's Integration Bus. AppDynamics is unable to provide the details for all the flows in the system transaction flow. That component needs work.
The initial setup is a bit complex.
It was quite expensive.
For how long have I used the solution?
I've been using the solution for two years.
What do I think about the stability of the solution?
We only really run into issues during the upgrade process. Other than that, it is stable and reliable. the performance is good, and there are no bugs or glitches.
What do I think about the scalability of the solution?
It's a scalable product. If a company wants to expand, it can do so.
We have between 150 and 200 users right now. We do not have plans to increase usage.
How are customer service and support?
Technical support has been helpful in general.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We were using DynaRisk. However, it did not meet the needs of our use cases.
How was the initial setup?
We found the initial setup to be a bit difficult. It's not perfectly straightforward.
There are two or three people on hand that can handle deployment and maintenance tasks.
What about the implementation team?
We handled the setup ourselves in-house. We did not need any outside assistance.
What was our ROI?
We have not really noted any ROI.
What's my experience with pricing, setup cost, and licensing?
It's a very expensive product. Each of the licenses after this month for one server is around $9,000 or $10,000. Therefore, monitoring one server concerning analytics or server monitoring is pretty expensive.
What other advice do I have?
Before beginning, a new user should take time to understand the product. They need to analyze a few options and see which best fits their use case and go with that. There are many on the market to look at, including DynaRisk and DataDog.
I'd rate the solution seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Infrastructure Architect -Application Dynamics at Kyndryl
Useful in monitoring end-user activity, website speed and key business metrics
Pros and Cons
- "It provides a lot of data, so it helps businesses identify their user base."
- "They do not have robust documentation."
What is our primary use case?
Our use case depends on whether the client has revenue on their primary revenue-generating websites. For example, we previously implemented for Aviva Financial, and their primary revenue-generating website was their Aviva website. They primarily do home, medical, motor, and car insurance and use this solution to download insurance quotes. This solution is also used to monitor the end-user activity, website speed, product details and quotes.
We use the solution for end-user performance monitoring to monitor customers' browsers, like Chrome, Safari and Internet Explorer. So we're able to get details, and each transaction gets monitored, and the information gets captured and presented to management.
The management observes the end-user activity, which helps get quotes signed and monitor the payment system gateways.
How has it helped my organization?
It has a lot of features, and it provides a lot of data, so it helps businesses identify their user base, business parameters and key business metrics.
What is most valuable?
The solution is very scalable, and you can get the performance data from the end users. So it provides a proper way to analyze data from different regions. Most of the users download the data, which helps them understand the business strengths and monitor traffic from each region and maximum users.
What needs improvement?
A problem with App Dynamics is that they do not have robust documentation, making it difficult for start-up organizations who may need guidance. In addition, their documentation is complex and not easy to understand.
Another problem with AppDynamics is the agents of division. There is no central distribution system to update all the endpoints, so we need patch mechanism updates to do those activities. It is cumbersome, and it's not easy, so they lag in that area.
For how long have I used the solution?
We have been using this solution for the past six months. It's a SaaS product only, and AppDynamics is according to the agent version. It is on cloud.
How was the initial setup?
The initial setup was very easy. Deployment depends on how many applications you need to monitor. Initial data collection can take up to two to three weeks. Then, like any end-user application, it will be implemented in a test environment. Once the test environment is a success, it moves to production, which takes one to two months.
The support and management team primarily have access to the data, and we collect the story at the back end. For example, we do this for Aviva, which has an approximately 300,000 user base. So the information on whoever visits Aviva's website is passed on to AppDynamics Browser Real-User Monitoring.
What's my experience with pricing, setup cost, and licensing?
They have licenses. Technically, AppDynamics Browser Real-User Monitoring is a Cisco product. When using this application, we need to install the agents on each server, and there is a transaction cost. End-user monitoring requires purchasing millions of transaction licenses, but infrastructure monitoring costs are based on the agent. So everything is licensed, and it's a costly solution.
What other advice do I have?
I rate this solution a seven out of ten. We decided to use this solution because they are market leaders. Appdynamics and Dynatrace are the main application performance monitoring solutions and have been for the last five to six years.
I would recommend this solution. First, you need to analyze multiple tools in the market based on your requirements. For example, if you need an enterprise monitoring system, go for AppDynamics or Dynatrace, but if you have fewer applications, you can choose other end-user monitoring solutions like Site24x7.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Associate Consultant at a consultancy with 10,001+ employees
Provides visibility to all query times but technical support can take too long to resolve issues
Pros and Cons
- "The most valuable feature of AppDynamics is that we can see all query times. If a particular query is taking too much time, we can alert it."
- "The day-to-day activities should be less complicated so that anyone can manage it."
What is our primary use case?
I am the coordinator of the implementation of AppDynamics in our customers' companies.
What is most valuable?
The most valuable feature of AppDynamics is that we can see all query times. If a particular query is taking too much time, we can alert it.
For example, for a particular transaction, if it is related to the database we know that the slowness is coming from the database and can see the relevant details. In the application flow map, we are able to see that the flow is going to the database and how much time it is taking. We can understand if the database is responsible for the slowness or not. This also enables us to create a ticket.
What needs improvement?
AppDyanmics requires better technical people to support the solution. It is not as simple as just implementing and walking away. You need someone to maintain the solution. The day-to-day activities should be less complicated so that anyone can manage them. The administration should not be an overhead.
For how long have I used the solution?
Our organization has been working with AppDynamics for more than six months.
What do I think about the stability of the solution?
AppDynamics Database Monitoring is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
Customer service and support are okay. They are willing to help and were able to solve our concerns. However, some of the issues we raised took a long time to get the solution. Some issues took several months to resolve.
How was the initial setup?
The initial setup of AppDynamics Database Monitoring is neither easy nor complex. Our database server is set up on-premise, so we needed to configure a few parameters. Once the database agent part is complete, then it is easy. We just needed to add the database one by one.
What about the implementation team?
We worked very closely with AppDyanmics through the implementation. They helped us with the configuration. By working with them, we didn't face many technical glitches.
The entire implementation, not only for the database, took three months.
What's my experience with pricing, setup cost, and licensing?
The license for AppDynamics is procured by our customers.
Which other solutions did I evaluate?
Prior to implementing AppDynamics, we did evaluate New Relic and Instana.
What other advice do I have?
If you are talking only from the database perspective, I would recommend AppDyanmics Database. It is very helpful because it gives you more insight.
Overall, I would rate AppDynamics Database Monitoring a seven out of 10.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Consultant at Free Consultant
Allows us to identify gaps and bottlenecks in the software and monitor applications
Pros and Cons
- "We used AppDynamics to identify gaps and bottlenecks in the software."
- "The interface and user experience could be better."
What is our primary use case?
The solution is deployed on-premises and on the cloud. It has a software gate in several legacy software, and they have part of the application in the cloud. AppDynamics is able to deliver cloud information.
We have 774 small cities, and all the cities have agencies who use the system. We monitor all of the agencies. There are eight million consumers who access these systems on a mobile device and millions of transactions per day.
What is most valuable?
We used AppDynamics to identify gaps and bottlenecks in the software. After that, we were able to monitor the application and the flow of the clients in all the software of the company.
What needs improvement?
The interface and user experience could be better. New products were built after the analysis of the dynamics. After analyzing the traffic, the bottlenecks, and the problems with the database, it's our job to make sure users in our company have a better experience with this solution. Mainly during COVID, there was a high number of transactions. Today, the solution is much better than two years ago.
After we fixed the bugs and bottlenecks, the quality of the software improved. It reduced problems with queries on the database and problems in the browser and mobile application.
For how long have I used the solution?
I have used this solution for two years.
I'm responsible for the implementation of the dynamics in my company and installing and implementing the database and all kinds of monitoring using AppDynamics.
What do I think about the stability of the solution?
It's stable.
What do I think about the scalability of the solution?
It's scalable.
How are customer service and support?
Technical support is good.
How was the initial setup?
Setup was very difficult. It took around one year.
There was a team of 12 people involved in the consultant database administration. I don't know the number in the working directory because each system in the company was the responsibility of only one team. There was a team responsible for the system of transformation.
What about the implementation team?
Implementation was done in-house.
What other advice do I have?
I would rate this solution 9 out of 10.
I would recommend it for anyone who wants to use it.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior Performance Engineer at a financial services firm with 1,001-5,000 employees
If there are any failures, it will give us the number of failures and the reason for those failures
Pros and Cons
- "The best feature of AppDynamics is the analytics, which gives us the business insights of the application."
- "There are many KPIs that are not available in AppDynamics."
What is our primary use case?
AppDynamics is an application performance management solution. We use it for application monitoring, database monitoring.
The solution is deployed on public cloud, but the agents are on the servers with the controller on the cloud.
I am a Senior Performance Engineer.
What is most valuable?
The best feature of AppDynamics is the analytics, which gives us the business insights of the application. For example, if there are any failures, AppDynamics will give us the number of failures and the reason for those failures.
The solution also allows us to deep-dive into the code by taking us to the line of code where it feels there is an issue.
What needs improvement?
The end-user monitoring needs improvement in this solution. There are many KPIs that are not available in AppDynamics.
The mobile apps also need improvement. The solution should have an option to aggregate the services based on the header values.
For how long have I used the solution?
I have been using AppDynamics for 5 years.
What do I think about the stability of the solution?
The solution is stable. We have been using it for the last 5 years. At the beginning we had a few issues, but now it is serving its purpose.
How are customer service and support?
There is a scope for improvement with respect to support. When you make a service call, they sometimes take time to respond. You then have to follow up or escalate to get them to react.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Prior to AppDynamics we were using Dynatrace.
How was the initial setup?
The initial set up of AppDynamics is easy.
What's my experience with pricing, setup cost, and licensing?
You are required to purchase licenses whether you use it or not. It is not pay-as-you-use.
What other advice do I have?
If you implement AppDynamics, all members of the team should be aware of what it does and how to use it. If only one or two people are aware of this, the solution will not serve the purpose of improving application performance or in finding and fixing the issues.
I would rate AppDynamics a 7 out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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