We use AppDynamics mainly for troubleshooting the database side. If there is any issue that is happening, we go through layer by layer from the start of the application, for example, the UI layer. We go all the way to the database layer to show where the exact problems are. Additionally, we use it for other monitoring and alerting purposes.
Manager- Projects at a computer software company with 10,001+ employees
Stable, scalable, and simple installation
Pros and Cons
- "AppDynamics has been stable."
- "The solution could be more user-friendly for diagnostic purposes. Anyone who is using the solution should be able to infer what that error is about, they should be able to troubleshoot it better."
What is our primary use case?
What needs improvement?
The solution could be more user-friendly for diagnostic purposes. Anyone who is using the solution should be able to infer what that error is about, they should be able to troubleshoot it better.
For how long have I used the solution?
I have been using AppDynamics for a year and a half.
What do I think about the stability of the solution?
AppDynamics has been stable.
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What do I think about the scalability of the solution?
I have found AppDynamics to be scalable.
We have 25 users using this solution in my organization.
Which solution did I use previously and why did I switch?
We have previously used HP OpenView and Dynatrace. The client wanted to move from Dynatrace to AppDynamics and this is why we are using AppDynamics.
How was the initial setup?
AppDynamics is easier to install compared to other solutions.
What about the implementation team?
We have our own IT team that can support the installation. We have partners that can assist with the installation if needed.
What's my experience with pricing, setup cost, and licensing?
There is a license to use this solution. However, the clients pay for the licenses we are the service provider.
What other advice do I have?
I would recommend this solution to others.
I rate AppDynamics an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Systems Engineer at a transportation company with 10,001+ employees
The business transaction that stands between multiple applications is most valuable, but it needs better resiliency and a lot of capabilities and features
Pros and Cons
- "The business transaction that stands between multiple applications is proving to be most valuable."
- "Its resiliency can be improved. We're told that the best we can do with an on-prem solution is to have a hot standby that requires a manual switchover. So, it is a do-it-yourself Ikea model of maintaining data consistency between two servers, without having low balance or failover considerations for an on-prem solution."
What is our primary use case?
It is primarily on-premises. We've been evaluating cloud, and I've got one application that's using a cloud-based solution, but the bulk of it is on-premises.
What is most valuable?
The business transaction that stands between multiple applications is proving to be most valuable.
What needs improvement?
Its resiliency can be improved. We're told that the best we can do with an on-prem solution is to have a hot standby that requires a manual switchover. So, it is a do-it-yourself Ikea model of maintaining data consistency between two servers, without having low balance or failover considerations for an on-prem solution.
There are a lot of capabilities and features that I need on a day-to-day basis that just are not included in the product. I have seen these capabilities and features in multiple other solutions. For number one, it has to be FedRAMP certified. We've been working around that with security and everything else. So, we need a solution that is fully supported in a secure federal environment.
For how long have I used the solution?
I have been using it heavily for about two and a half years.
How was the initial setup?
It was complex. There is nothing simple about this type of instrumentation.
What about the implementation team?
We had professional services from AppDynamics or Cisco for mostly on-prem expertise.
What other advice do I have?
I would advise others to take a higher systems-level approach to understand exactly what is needed in the way of instrumentation and monitoring within your enterprise. You can have a point solution like AppDynamics, and this is the big picture of the entire data flow throughout the system.
I would rate AppDynamics a six out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Reliable features, simple client installation, and has good performance monitoring
Pros and Cons
- "Capacity planning is, in my opinion, the most useful."
- "While it is scalable, it could be better."
What is our primary use case?
AppDynamics is used for performance management. It monitors the application's performance on a monthly basis.
I assist in the configuration of AppDynamics, which is used to measure the performance of the application.
How has it helped my organization?
AppDynamics will assist the company in managing its overall systems, capabilities, and performance. It will also assist the company in projecting the system's capacity.
What is most valuable?
Capacity planning is, in my opinion, the most useful.
What needs improvement?
While it is scalable, it could be better.
For how long have I used the solution?
AppDynamics has been in place for a couple of years, but we only started using it this year.
What do I think about the stability of the solution?
AppDynamics is stable in terms of product features, but the core is a major concern.
What do I think about the scalability of the solution?
AppDynamics is a scalable product.
How are customer service and support?
I have not contacted technical support.
How was the initial setup?
The initial setup is easier for the client.
In our environment, we already have the standard procedure in place to set up AppDynamics, to make it simpler.
What's my experience with pricing, setup cost, and licensing?
I was not involved with the procurement of AppDynamic, but I believe it's expensive.
What other advice do I have?
There are no minimum or maximum sizes; you can use AppDymaics regardless of your company's size. It is appropriate for small, medium, and large enterprises.
I would rate AppDynamics an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Manager Digital & Technology at CBRE Group, Inc.
Provides end-user visibility, assists with troubleshooting problems, and they have good technical support
Pros and Cons
- "The most valuable feature is that we can see how our end-users are interacting with our application across regions."
- "I would like to have customizable dashboards to use when I am monitoring certain applications."
What is our primary use case?
We use AppDynamics for end-to-end monitoring solutions. Our organization is a crowd BPO and we have deployments in 128 countries.
How has it helped my organization?
We recently integrated with Azure Cloud and AWS CloudWatch. They have been designing their applications such that they require a lot of resources including CPU and memory. Using AppDynamics, we have been able to monitor what is happening using fantastic metrics that it provides. We have then been able to identify the root cause of problems.
What is most valuable?
The most valuable feature is that we can see how our end-users are interacting with our application across regions. We develop applications for Chrome, Safari, and Internet Explorer. We do not recommend people develop applications for Firefox.
There are a lot of plugins available.
What needs improvement?
Aternity is a better solution for internet monitoring, so that is an area that could be improved.
I would like to have customizable dashboards to use when I am monitoring certain applications. For example, AppDynamics does not need Power BI-related dashboards because it already supports such functionality. However, I would like to be able to include nicer gadgets or graphs, or perhaps more annotation.
For how long have I used the solution?
I have been working with AppDynamics for approximately 15 years.
What do I think about the scalability of the solution?
We have 30 to 40 or more applications running in AppDynamics right now, and we are expecting another 30 to 50 to be added in the next six months. This expected increase is the reason that we are evaluating other applications.
How are customer service and technical support?
We have licensed technical support with AppDynamics and they are really good.
Which solution did I use previously and why did I switch?
My organization uses both AppDynamics and Aternity. AppDynamics and DynaTrace have higher ratings than Aternity; however, from a cost-optimization perspective, Aternity is better. It provides all of the APM features that the other tools are providing.
What's my experience with pricing, setup cost, and licensing?
AppDynamics is more expensive than competitors.
Which other solutions did I evaluate?
As we continue to evaluate new products, those by New Relic will be ones that we look at.
What other advice do I have?
I am a big fan of AppDynamics and it is a product I recommend.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Tester at a tech services company with 1,001-5,000 employees
Efficiently monitors database performance, CPU usage, and generates alerts on different nodes based on CPU utilization
Pros and Cons
- "In my experience, it's easy to use. There's nothing complex to learn or fear. You can quickly adapt to it without the need for extensive training."
- "The major concern lies with reports, specifically their configurability. It's like, if I want to combine multiple reports and generate them all at once, that's not possible. Even though there's a setup for generating 25 reports, I wanted to group them all and generate them in one go, which isn't currently feasible. I have to manually run each report and set the time for it."
What is our primary use case?
It's mainly used to monitor both applications and databases. That's primarily how I use it.
Essentially, I use it for monitoring. I perform performance testing and use it to monitor database performance, CPU usage, and generate alerts on different nodes based on CPU utilization and other factors. It's mainly used to check the performance of the nodes.
What is most valuable?
I find it helpful, especially in terms of self-learning.
What needs improvement?
The major concern lies with reports, specifically their configurability. It's like, if I want to combine multiple reports and generate them all at once, that's not possible. Even though there's a setup for generating 25 reports, I wanted to group them all and generate them in one go, which isn't currently feasible. I have to manually run each report and set the time for it. There should be an option to schedule them collectively, like selecting 10 reports, setting a particular time, and having them scheduled.
The ability to schedule multiple reports at once, which is currently lacking. This is a challenge I face in my day-to-day work with AppDynamics.
For how long have I used the solution?
I have been using this solution for more than a year.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It's definitely scalable. The number of environments in our implementation has been increasing, so it's adaptable. It's a large enterprise, definitely not medium or small.
Maintenance is handled by the maintenance team.
What other advice do I have?
In my experience, it's easy to use. There's nothing complex to learn or fear. You can quickly adapt to it without the need for extensive training. That's my advice.
Overall, I would rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Monitoring Specialist at a tech services company with 51-200 employees
Provides good stability, but its initial setup process needs improvement
Pros and Cons
- "We can view the server activities, including issues in the process, with a single click."
- "The configuration is tricky and requires a lot of tools."
What is our primary use case?
We use AppDynamics Server Monitoring to keep track of live errors, loads, calls per minute, etc.
What is most valuable?
We can view the server activities, including issues in the process, with a single click. In the case of a script, we can create one branch to learn about function failure and the reasons behind it.
What needs improvement?
The product's initial setup process needs improvement.
For how long have I used the solution?
We have been using AppDynamics Server Monitoring for six months.
What do I think about the stability of the solution?
It is a stable platform.
What do I think about the scalability of the solution?
We have 150 AppDynamics Server Monitoring users.
How are customer service and support?
Every organization has different requirements to set up servers. The configuration is tricky and requires a lot of tools. In such cases, getting assistance from the product's support team is easy.
How was the initial setup?
The initial setup is complicated.
What other advice do I have?
I rate AppDynamics Server Monitoring a seven out of ten. Its setup process is tricky. It is very different for every server. I recommend using Microsoft, Linux, and VMware as they have their monitoring tools.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
VP - Business Excellence at Tata Consultancy
Is easy to deploy, has excellent support, and is highly scalable
Pros and Cons
- "Data monitoring is the most valuable feature."
- "I would like the solution to be more customizable to meet our client's requirements."
What is our primary use case?
We use AppDynamics Database Monitoring to identify high spikes in critical data, which helps us better understand when applications stop responding or are not responding well.
The solution can be deployed on-premises or in the cloud.
What is most valuable?
Data monitoring is the most valuable feature.
What needs improvement?
The price of the solution has room for improvement.
I would like the solution to be more customizable to meet our client's requirements.
For how long have I used the solution?
I have been using AppDynamics Database Monitoring for two years.
What do I think about the stability of the solution?
I give the stability of AppDynamics Database Monitoring an eight out of ten.
What do I think about the scalability of the solution?
I give the scalability of AppDynamics Database Monitoring a nine out of ten.
How are customer service and support?
The technical support is excellent.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is straightforward. The deployment takes two weeks and requires one architect and one developer.
What about the implementation team?
We implement the solution for our clients.
What's my experience with pricing, setup cost, and licensing?
The pricing is average. I give the price a five out of ten.
The license is paid on an annual basis.
What other advice do I have?
I give AppDynamics Database Monitoring a ten out of ten.
We require five people to maintain the solution.
AppDynamics Database Monitoring only requires users to have a basic understanding of databases.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Consultant
Software Engineer at Apmosys Technology Pvt. Ltd.
Useful in production servers and easy-to-setup
Pros and Cons
- "This solution not only provides answers but also provides sensor data. This allows us to quickly resolve issues that developers may take a long time to solve."
- "It is stable, but the only downside is the licensing part."
What is our primary use case?
I use it to solve issues that my clients encounter, such as application slowness. It helps me identify whether the issue is related to the database, server, or CPU memory management.
Moreover, I use it to find solutions and provide recommendations to my colleagues.
What is most valuable?
This solution not only provides answers but also provides sensor data. This allows us to quickly resolve issues that developers may take a long time to solve. In essence, it helps us address problems at an early stage. Moreover, it is especially useful in production servers where real users encounter numerous issues.
There are numerous issues that arise during peak times, and AppDynamics makes it easy for us to identify the problem areas and determine the appropriate resolutions. This is how it helps us find solutions effectively.
What needs improvement?
Regarding improvements, I believe the dashboard could be more optimized. Although it claims to be optimized, I think it should be even more convenient, especially for advanced users.
Additionally, the documentation can be a bit challenging. It would be beneficial if the documentation provided clear solutions for every problem. In my opinion, the documentation could be improved.
For how long have I used the solution?
I worked with AppDynamics for around three to four months. I have been working directly with it for the past year.
I use the latest version.
What do I think about the stability of the solution?
It is stable, but the only downside is the licensing part. Other than that, it's a reliable product with no major issues.
What do I think about the scalability of the solution?
It is highly scalable. There are no additional limitations in terms of scalability.
In my company, we have around 50 to 100 clients using this tool. Although it can be a bit expensive, it is still being used extensively to solve various problems.
How was the initial setup?
It's straightforward, not too complex. However, it requires proper learning to effectively use it.
The deployment process typically takes around one to two hours, depending on the system. Once the setup is complete, we can proceed with the implementation process.
First, there's a need for basic knowledge of OS, especially for Windows and .NET. Additionally, understanding concepts like Dynatrace and AppDynamics, their functioning, and architecture is crucial. These are the key methods involved in the deployment process. If it's a cloud solution, then AWS or Azure are the recommended options. If it's on-premises, then using either Linux or Windows is ideal.
What about the implementation team?
For deployment, we need to focus on event configuration, which involves learning about network events and configuration. Once we understand this, we can proceed with the deployment setup. There is no frequent deployment. In case the deployment is not satisfactory, we may need to learn about Linux and Windows concepts.
What was our ROI?
I have seen some ROI.
What's my experience with pricing, setup cost, and licensing?
It is an expensive solution. It's on a yearly basis. We need to pay for it annually.
Which other solutions did I evaluate?
I have used Dynatrace. The main difference between the two is that AppDynamics utilizes different data mechanisms, while Dynatrace uses a unified agent approach. This simplifies the complexity of Dynatrace, providing more visibility and root cause analysis. In terms of benefits, AppDynamics is more scalable than analytics.
What other advice do I have?
Overall, I would rate it a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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