We're using AppDynamics Server Monitoring for the IT infrastructure and server of the customers.
Consultant Technique ECM/BPM at CBI
Has a good interface and is easy to manipulate and quick to implement; provides quick technical support
Pros and Cons
- "What I like most about AppDynamics Server Monitoring is that it's easy to manipulate and easy to implement. All solutions have the same features, but what sets AppDynamics Server Monitoring apart is that it's really quick to implement. AppDynamics Server Monitoring has a great interface. As a developer, it doesn't matter whether it's SolarWinds, Dynatrace, or any APM you're using, but it would matter to the customer. A product must be easy to manipulate or use, for example, AppDynamics Server Monitoring, for the customer, but for developers like my team, there's no pressure, even if a solution requires coding."
- "AppDynamics Server Monitoring has room for improvement in terms of pricing. If the price could be cheaper, it would be great for both the customer and the integrator. What I'd like to see in the next release of AppDynamics Server Monitoring is a better dashboard for the customer. The dashboard should be more interactive."
What is our primary use case?
What is most valuable?
What I like most about AppDynamics Server Monitoring is that it's easy to manipulate and easy to implement. All solutions have the same features, but what sets AppDynamics Server Monitoring apart is that it's really quick to implement.
AppDynamics Server Monitoring has a great interface. As a developer, it doesn't matter whether it's SolarWinds, Dynatrace, or any APM you're using, but it would matter to the customer. A product must be easy to manipulate or use, for example, AppDynamics Server Monitoring, for the customer, but for developers like my team, there's no pressure, even if a solution requires coding.
What needs improvement?
AppDynamics Server Monitoring has room for improvement in terms of pricing. If the price could be cheaper, it would be great for both the customer and the integrator.
What I'd like to see in the next release of AppDynamics Server Monitoring is a better dashboard for the customer. The dashboard should be more interactive.
For how long have I used the solution?
I've been using AppDynamics Server Monitoring for three years now.
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What do I think about the stability of the solution?
AppDynamics Server Monitoring is a stable solution. Its stability is good.
What do I think about the scalability of the solution?
AppDynamics Server Monitoring can be scaled up and down according to your needs, so it's a scalable solution.
How are customer service and support?
I find the technical support for AppDynamics Server Monitoring interactive and quick. You can get support WebEx sessions, and if I would rate support from one to five, I'd give a five.
Which solution did I use previously and why did I switch?
My company works with a lot of solutions as it's an integration provider. For example, I work with AppDynamics Server Monitoring, and a colleague works with SolarWinds. Another colleague works with Kubernetes. The team works with different monitoring solutions, including Nagios.
How was the initial setup?
Setting up AppDynamics Server Monitoring is easy. It's not hard to implement. It's straightforward and quick, and even the architecture isn't that complex. The solution is easy to implement.
I'm rating the setup for AppDynamics Server Monitoring five out of five because it's very easy. Sometimes, you might find some difficulty, but the support team can help resolve that quickly.
What's my experience with pricing, setup cost, and licensing?
The pricing for AppDynamics Server Monitoring in Africa and the Middle East is too expensive, so it's very hard to sell it to customers. If there could be different pricing or package for the region, that would be great.
My company pays for the license of AppDynamics Server Monitoring on a per-agent, per-server basis. It's $700 to $1000 per server, and it's paid annually. My company is on a subscription model for the solution.
On a scale of one to five, where one is expensive and five is cheap, my rating for the price of AppDynamics Server Monitoring is a two.
What other advice do I have?
I'm using the monitoring solution AppDynamics Server Monitoring.
My rating for AppDynamics Server Monitoring is nine out of ten.
My company is a reseller/integrator of AppDynamics Server Monitoring.
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator / Reseller

Senior Technology Architect at Infosys
The transition tracing and user experience are good, but performance degrades past 3,000 or so agents
Pros and Cons
- "Transition tracing is the most valuable is pretty easy and useful, but the user experience piece is also good."
- "AppDynamics scaled well up to around 3,000 agents. The performance deteriorated after that, while Dynatrace could support more than 10,000 agents. We were surprised that AppDynamics' scalability is not so good."
What is our primary use case?
I work with a global bank that operates across Asia, the United States, and Europe. It's a few thousand people. We primarily use AppDynamics for Kubernetes, web applications, middleware APIs, Java, etc. In terms of technology, it's either Java Spring Boot or some of the API calls, and some of the use cases include continuously checking API availability.
Some use cases are related to front-end tuning or the user experience across the globe. The applications are used across America, Europe, and some parts of Asia. It's a global system, and user experience is what we wanted to measure. AppDynamics is SaaS. I've never used an on-prem version. The controllers are mostly on AWS, while the agents are deployed on-premises.
What is most valuable?
Transition tracing is the most valuable is pretty easy and useful, but the user experience piece is also good.
What needs improvement?
The Kubernetes cluster agent has not yet matured. That's one area that requires a lot of improvement. You have two options for implementing the Kubernetes agent. One is deployed in DocCloud, but you can't download those images from DocCloud for security reasons at most organizations, so this option isn't that useful.
The installation for the second option isn't that user-friendly. Transition tracing for the Kubernetes application is challenging. You have to navigate to a new set of user interfaces in AppDynamics, so that's the pain point. There is an icon you need to click on to get a newer user interface.
For how long have I used the solution?
I've been using AppDynamics for almost five years.
What do I think about the scalability of the solution?
AppDynamics scaled well up to around 3,000 agents. The performance deteriorated after that, while Dynatrace could support more than 10,000 agents. We were surprised that AppDynamics' scalability is not so good.
How are customer service and support?
I had a good experience with tech support. When we raised a ticket with AppDynamics, we usually got a response within a few hours. If we set up a call, their engineers will get on the phone with us. That was also reasonably good.
How was the initial setup?
Setting up AppDynamics is relatively straightforward except for the Kubernetes part. It was all easy for the Kubernetes cluster agent part. We implemented thousands of agents using Ansible, so it was automated. It was about 15 to 20 minutes in terms of pipeline and restarting because a lot of the scripting and automation were already done.
What's my experience with pricing, setup cost, and licensing?
The AppDynamics license is divided. It isn't one all-inclusive license. Dynatrace has one agent, but AppDynamics has different sets of licenses. You need to define your use case and what you want to monitor. That is something you need to be clear about. Once you know your use case clearly, take time to figure out your target state metric, and go for AppDynamics.
What other advice do I have?
I rate AppDynamics seven out of 10. In the modern world, Dynatrace is moving toward helping the companies in the current landscape, but AppDynamics is a second-generation company. It needs to adopt more of a lifecycle perspective rather than limiting itself to triage, tracing, etc.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Senior Process Associate at Tata Consultancy Services
Tech stack visualization tool used to monitor response time in CPU and usage
Pros and Cons
- "I find troubleshooting is quicker because we can drill down into the end points and see which endpoints are getting critical. Visibility-wise, the micro details are easy to find."
- "This solution is expensive."
What is our primary use case?
We use this solution to monitor the response time in CPU and usage and for URL monitoring.
What is most valuable?
I find troubleshooting is quicker because we can drill down into the end points and see which endpoints are getting critical. Visibility-wise, the micro details are easy to find.
For how long have I used the solution?
I have been using this solution for four years.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution.
How are customer service and support?
Support for this solution is good but communication could be improved.
Which solution did I use previously and why did I switch?
I have previously used SolarWinds. Compared to that, I find AppDynamics better.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
This solution is expensive.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
End-to-end visibility, feature-rich, but the support could be improved
Pros and Cons
- "We can see the customer's path from their computer to the backend systems."
- "While I am not expecting it in the next release, I would want more centralized management of the agent in the platform and better support."
What is our primary use case?
I am not a user, I am an implementer.
For EUC, one of the use cases would be to monitor online shopping from retail, for example, to understand the client's journey and if they are experiencing any difficulties in, at the very least, making their purchase or browsing, the front-end of a specific customer's online shopping.
The second would be internal applications to determine whether the application is living in an order that allows it to process its workloads. It's quite generic because we have so many different types of applications.
What is most valuable?
With Real-User Monitoring, the most valuable features are what I have described. We can see the customer's path from their computer to the backend systems. It gives us full visibility end-to-end, and if there are any issues, we can observe and record them to improve application performance quality. In addition to the EUC, you can add synthetic transactions, where you can see from every point if your application is performing adequately in terms of reachability if you are running a global site.
What needs improvement?
As AppDynamics partners, we are fully aware of the roadmap, but I would like them to enhance their SAP monitoring.
One of the features that I would like to see is centralized agent management in the platform console.
While I am not expecting it in the next release, I would want more centralized management of the agent in the platform and better support.
For how long have I used the solution?
I've been working with AppDynamics Browser Real-User Monitoring for six years. Since the existence of AppDynamics.
It is deployed both on the cloud and on-premises.
We don't have a specific version, we have several instances. I work for an MSP, and we offer these services to a large number of customers.
We have clients using the latest versions, as well as clients using older versions.
What do I think about the stability of the solution?
AppDynamics Browser Real-User Monitoring is stable if it's quick. Depending on where the application is hosted, for example, the same time it takes someone in Singapore to access an application is unlikely to be the same time it takes someone in the UK to access it.
What do I think about the scalability of the solution?
Scalability is also important. That is not directly related to end-user monitoring, but it will be one of the business cases involving the use of microservices and the dynamic expansion of a solution.
How are customer service and support?
In terms of technical support, they don't need to be faster, but they could be more usable. I believe they can contribute more than robots because they do not always adhere to the same standards. They can be a little more helpful, and I'm speaking broadly because they have good guys in there, but we don't always get the good guys, the good resources. To be honest, I can't say I have any complaints.
Which solution did I use previously and why did I switch?
I am familiar with AppDynamics, Dynatrace, New Relic, and Datadog, which are the four main ones that we currently use.
When it comes to AppDynamics, we use all of it, all the stack.
How was the initial setup?
The setup is straightforward. I don't see an issue if it's on-premises, but if it's SaaS, we don't install anything other than the agent.
What's my experience with pricing, setup cost, and licensing?
AppDynamics does not usually do monthly payments. They do it on an annual basis, at the very least.
What other advice do I have?
I would recommend this solution to others who are interested in using this solution.
I would rate AppDynamics Browser Real-User Monitoring a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
Application performance and System monitoring at Agos
A highly scalable solution that can be used to monitor the application performance
Pros and Cons
- "The most valuable feature of AppDynamics is its ability to track the transactions between different applications."
- "AppDynamics should improve its ability to track all the transactions."
What is our primary use case?
We use AppDynamics mainly to monitor the application performance.
What is most valuable?
The most valuable feature of AppDynamics is its ability to track the transactions between different applications.
What needs improvement?
AppDynamics should improve its ability to track all the transactions.
For how long have I used the solution?
We have been using AppDynamics for approximately three years.
What do I think about the stability of the solution?
AppDynamics is a stable product. We rarely had any issues with the solution.
What do I think about the scalability of the solution?
I rate AppDynamics ten out of ten for scalability.
How are customer service and support?
Getting a response from the solution's technical support team is harder and takes longer. Since the solution has a structural support model, it requires some layers of escalation to get the correct response.
How would you rate customer service and support?
Neutral
How was the initial setup?
The solution's initial setup is easy. However, it is harder than Checkmk because it needs to install the agent.
What about the implementation team?
The solution's initial deployment takes about three to four months. However, it's a work in progress because new applications are added every time.
What's my experience with pricing, setup cost, and licensing?
AppDynamics is an expensive solution.
What other advice do I have?
AppDynamics is deployed on-cloud in our organization.
Overall, I rate AppDynamics a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
VP - Business Excellence at Tata Consultancy
Is easy to deploy, has excellent support, and is highly scalable
Pros and Cons
- "Data monitoring is the most valuable feature."
- "I would like the solution to be more customizable to meet our client's requirements."
What is our primary use case?
We use AppDynamics Database Monitoring to identify high spikes in critical data, which helps us better understand when applications stop responding or are not responding well.
The solution can be deployed on-premises or in the cloud.
What is most valuable?
Data monitoring is the most valuable feature.
What needs improvement?
The price of the solution has room for improvement.
I would like the solution to be more customizable to meet our client's requirements.
For how long have I used the solution?
I have been using AppDynamics Database Monitoring for two years.
What do I think about the stability of the solution?
I give the stability of AppDynamics Database Monitoring an eight out of ten.
What do I think about the scalability of the solution?
I give the scalability of AppDynamics Database Monitoring a nine out of ten.
How are customer service and support?
The technical support is excellent.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is straightforward. The deployment takes two weeks and requires one architect and one developer.
What about the implementation team?
We implement the solution for our clients.
What's my experience with pricing, setup cost, and licensing?
The pricing is average. I give the price a five out of ten.
The license is paid on an annual basis.
What other advice do I have?
I give AppDynamics Database Monitoring a ten out of ten.
We require five people to maintain the solution.
AppDynamics Database Monitoring only requires users to have a basic understanding of databases.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Consultant
Officer IT data processing at Stanbic Bank Ghana, Ltd.
An excellent application to monitor transactions and keep track of data analytics
Pros and Cons
- "I like that AppDynamics allows every organization to have what they want to see, like for my organization, we're able to customize the dashboard to show us details of what we want to see in our transactions."
- "Regarding Search Guard functionality, there is room for improvement."
What is our primary use case?
We use the solution to monitor transactions and to keep track of, like, data analytics.
What is most valuable?
I like that AppDynamics allows every organization to have what they want to see, like for my organization, we're able to customize the dashboard to show us details of what we want to see in our transactions. So, it shows us the transactions that are coming in, outgoing transactions, and field transactions. So, we had the freedom to customize, and I think that was priceless.
What needs improvement?
Regarding Search Guard functionality, there is room for improvement. Also, I think it was pretty good for the area I used.
For how long have I used the solution?
I have experience with AppDynamics.
What do I think about the stability of the solution?
I rate the solution's stability as a ten out of ten because it is a very stable platform.
What do I think about the scalability of the solution?
It was scalable on other platforms where we needed to buy licenses because we simply had to customize it again to accommodate whatever we were adding. We didn't use it much since many users weren't using it. It was just for the IT and executive personnel who wanted to view the dashboard. Yeah. So, it was quite easy. Up to 200 users were using the solution.
How was the initial setup?
The initial setup was quite easy because we were given an option or leverage to ask AppDynamics to send staff members over for training. After that training, they were able to come back and deploy the solution for us. So, the process was quite easy, and they were also offering support. For deployment, we prefer to deploy it on-premises. So, we have it in our DR and production environment. The deployment process didn't take long since it was done by AppDynamics' team, which is quite a big institution.
What about the implementation team?
We did the implementation ourselves, but we had their support virtually.
What was our ROI?
I have experienced an ROI using the solution. So, AppDynamics provides us with details to have a live view of our transactions, especially whenever we're having failures, during which we have a live view of it provided by the monitoring guys. We link it to our MySQL so we can query what transactions are failing or what error they are getting. So we know what the customers are facing from the comfort of our offices. The solution was worth the money.
What's my experience with pricing, setup cost, and licensing?
There were no added costs in addition to the standard licensing fees.
What other advice do I have?
Since it is an excellent application, I rate the solution a ten out of ten. I would suggest others use the products and just make sure that they get in touch with the administrator of AppDynamics so that they can devote their time and energy to learning about it so that they can at least administer the platform properly.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief Architect - Cloud Xperienz Platform - CIS Technology Office at LTI - Larsen & Toubro Infotech
Enhanced end-to-end visibility into the application's performance
Pros and Cons
- "The best features of AppDynamics would be the code application monitoring capabilities."
- "One area for improvement is the MST model. It would be more helpful if it could be offered as a managed service provider model with more multi-tenancy and features."
What is our primary use case?
AppDynamics is primarily used in our enterprise system management for application monitoring. We extensively use it to monitor end-user experience, including mobile applications. We want to ensure that our users have a seamless experience on our website and mobile app. We use AppDynamics to monitor all applications end to end, and it has been a valuable tool in our environment for identifying and resolving issues quickly.
What is most valuable?
The best features of AppDynamics would be the code application monitoring capabilities. There are no limitations to any specific application, and their support extends to all levels, including mainframe and custom applications. AppDynamics can also be used as a SaaS model, which is a key advantage.
What needs improvement?
One area for improvement is the MST model. It would be more helpful if it could be offered as a managed service provider model with more multi-tenancy and features.
The focus is still limited to application monitoring. However, in the next release, I want to see if it could be integrated with any other infrastructure monitoring tool or provide better deliverables in terms of absorbency layers; that would be a great option. I'm not sure how AppDynamics delivers that, and it's an approval delay. That use case will integrate with any monitoring tool to provide the absorbent layer; that is the better option, which I look forward to.
For how long have I used the solution?
I have been using this solution for seven years.
What do I think about the stability of the solution?
I would rate stability a nine out of ten.
What do I think about the scalability of the solution?
I would rate scalability an eight out of ten.
Which solution did I use previously and why did I switch?
We used Dynatrace, which is also a performance monitoring solution. Dynatrace is similar to AppDynamics in terms of its capabilities. But Dynatrace is an expensive affair as compared to AppDynamics.
How was the initial setup?
The initial setup is not complex. I would rate it a nine out of ten. The deployment depends on the use case. For example, taking one application will take hardly a week to cover the end to end.
What's my experience with pricing, setup cost, and licensing?
The pricing of AppDynamics is a nine, with one being low and ten being high. It is high.
What other advice do I have?
I would recommend using AppDynamics integrated with an infrastructure monitoring tool, and it will provide a better benefit.
Overall, I would rate AppDynamics a nine out of ten. From an overall product standpoint, AppDynamics has better sustainability in the market with continued support. They also have a roadmap for upcoming releases that aligns with all the monthly activities.
Disclosure: My company has a business relationship with this vendor other than being a customer.

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