I use AppDynamics since all of our company's servers, applications, and services are configured with AppDynamics. In case of unavailability or when the servers go down, we log into AppDynamics in our company to check our CPU memory and file system utilization. AppDynamics helps our company understand the availability status of the servers and figure out when the server went down or came up while trying to find any HTTP errors.
Senior consultant specialist-ITID at a financial services firm with 5,001-10,000 employees
A very easy-to-use and easy-to-implement that provides great stability along with good technical support
Pros and Cons
- "The most valuable feature of the solution is the fact that it is very easy to use, making it easy to implement...It is a very stable solution."
- "The integration part in AppDynamics with other systems is an area with a little difficulty, especially when it comes to the configuration area. The integration of AppDynamics with other products takes a lot of time."
What is our primary use case?
What is most valuable?
The most valuable feature of the solution is the fact that it is very easy to use, making it easy to implement while configuring it with any server. The product also offers a role-based login, providing role-based access, including operator- or admin-level access. It is very easy to assign roles in AppDynamics.
What needs improvement?
The integration part in AppDynamics with other systems is an area with a little difficulty, especially when it comes to the configuration area. The integration of AppDynamics with other products takes a lot of time. The aforementioned area can be considered for improvement.
AppDynamics needs to focus on its integration capabilities with cloud-based solutions. Some new features are being introduced in AppDynamics, including some DevOps tools, allowing a person to integrate AppDynamics with DevOps tools, like Docker Kubernetes and other cloud-based tools.
For how long have I used the solution?
I have been using AppDynamics for three years. My company is a customer of the solution.
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What do I think about the stability of the solution?
It is a very stable solution.
What do I think about the scalability of the solution?
Currently, we are using AppDynamics on VMs and not on the cloud, so scalability is a bit tough because there will be a need for licenses, and we will have to get into the installation phase again in our company. The agents must be installed in all the servers for the product's installation, making it a bit complex.
AppDynamics has around 1,000 users in my company.
How are customer service and support?
The solution's technical support is good. I rate the technical support a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
In my company, I have worked with Datadog. AppDynamics is better than the other solutions I have worked with in the past since AppDynamics can be easily installed, configurations are easy, scalability is easy, and most users use it very smoothly owing to its stability. The only area where AppDynamics lacks is its ability to integrate with other tools.
How was the initial setup?
The installation phase of AppDynamics is very easy.
The installation of AppDynamics took a week.
A team of 20 people is required to manage the deployment phase of AppDynamics.
What's my experience with pricing, setup cost, and licensing?
Price-wise, AppDynamics is a cheap product compared to other tools in the market, like Splunk and Datadog.
Yearly payments have to be made toward the licensing costs of the solution. The solution has no additional costs apart from the licensing costs.
What other advice do I have?
The maintenance of AppDynamics is very easy since you can easily implement the patches and upgrade the solution. Around 20 people in my company are involved in the maintenance of AppDynamics.
AppDynamics is an excellent tool for any data center operations or services to monitor while providing good features like alerting capabilities. I recommend the solution to those planning to use it.
I rate the overall solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

TechOPS Division Manager at Onotio Teknoloji
Unique, reduces resolution time, and reduces operational costs
Pros and Cons
- "AppDynamics Database Monitoring provides a single view of the problem and helps identify the guilty database query, which is unique compared to other solutions."
- "The limitations are often due to the vendors not supplying all the profiling features to AppDynamics."
What is our primary use case?
We are monitoring lots of different databases with AppDynamics Database Monitoring, such as Couchbase, SAP HANA, DB2, Oracle, MySQL, MongoDB, and Postgres.
In Turkey, most companies push their workers to work with the on-prem side because the government regulation is very strict. So 97% of my customers are working on the on-prem side, although we have three accounts working with the SaaS solution.
How has it helped my organization?
The most profitable benefit of this solution is that it reduces the mean time to resolution, which is very important for solving extraordinary problems. With AppDynamics Database Monitoring, problems are easy to understand and pinpoint, significantly reducing operational costs.
What is most valuable?
The most beneficial feature is the ability to correlate different metrics from the core APM to the database. You can fully see lots of different views of the pages. You can also measure each database query historically and see the reaction of your business transactions on the database side.
AppDynamics Database Monitoring provides a single view of the problem and helps identify the guilty database query, which is unique compared to other solutions.
What needs improvement?
Based on my experience, some databases like Couchbase, PostgreSQL, and MongoDB require a little bit of enhancement as they are newer and not as widely used as other databases. The limitations are often due to the vendors not supplying all the profiling features to AppDynamics.
For how long have I used the solution?
I guess we have been using it for more than 11 years.
What do I think about the stability of the solution?
I can give the stability of the solution a ten out of ten. It is very stable.
What do I think about the scalability of the solution?
The scalability of the solution is also ten out of ten.
How are customer service and support?
Customer service and support are good. The quality has been affected recently due to the company's acquisition by Splunk, causing some workers to leave and new ones to join. Hence, I would rate it an eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is very straightforward and takes only two or three minutes to install a collector on an independent computer. After installation, you can use the collector on up to a hundred different database instances. No other installation is needed.
What was our ROI?
With the mean time to resolution reduction provided by AppDynamics Database Monitoring, it greatly reduces operational costs, thus offering a good ROI.
What's my experience with pricing, setup cost, and licensing?
The price is not cheap, however, considering the benefits and the price ratio, I would rate it nine out of ten.
What other advice do I have?
This is really a unique solution. If you want to monitor both the application and database sides, there is no other solution like this in the market. Most products offer only database solutions, yet AppDynamics combines both APM and independent database monitoring.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
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Domain Architect at a financial services firm with 10,001+ employees
The product provides visibility to the end-users, but it must improve security and technical support
Pros and Cons
- "Visibility to the end-users is a valuable feature."
- "The solution must improve security and setup."
What is our primary use case?
We use it to monitor the end-user responses of Oracle and Microsoft SQL. We still use OEM for deep dives.
How has it helped my organization?
The product provides visibility to the end-users who didn’t have visibility before.
What is most valuable?
Visibility to the end-users is a valuable feature.
What needs improvement?
The solution must improve security and setup. It runs off its own box now. The metrics could be standardized. It should add more databases.
For how long have I used the solution?
I have been using the solution since 2016.
What do I think about the stability of the solution?
I rate the tool’s stability a seven out of ten.
What do I think about the scalability of the solution?
I rate the tool’s scalability a six out of ten. We run quite a few servers.
Which solution did I use previously and why did I switch?
I have used a lot of database monitoring products like OEM and SolarWinds SQL Sentry. We chose AppDynamics Database Monitoring because we bought APM.
How was the initial setup?
The tool is deployed on the cloud, but we put an agent on-premise. The initial setup is straightforward. There are some complexities if we want additional features like automatic password rotation. We needed five people to deploy the product. It requires maintenance. There's not a great way to know when it's not reporting. We have to figure it out. It does not have a good alarm system to notify us when it stops.
What was our ROI?
We have seen a return on investment.
What's my experience with pricing, setup cost, and licensing?
The price is okay.
What other advice do I have?
We’re planning to replace the solution. It is a good tool. Overall, I rate the solution a six out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
TechOPS Division Manager at Onotio Teknoloji
A monitoring solution that enables enables you to observe and visualize your full technology stack, from database and server to cloud-native and hybrid environments
Pros and Cons
- "If we consider the implementation of alternative solutions, such as Dynatrace, there is a notable difference in the approach to agent-based service monitoring. For instance, Dynatrace employs a single-agent solution, which can pose security concerns. When installing Dynatrace, granting the agent ld pro payload rights is a requirement. In contrast, our solution ensures a more secure approach by not requiring root and administration access. While we currently utilize an agent-based solution, there may be a shift in the next one or two years, possibly with the adoption of Open Telemetry. It's anticipated that many APM vendors, including Dynatrace, may alter their structure or strategy for implementation. However, as of now, the trend is towards an increasing number of implementations daily."
What is our primary use case?
Our primary use case is to comprehend infrastructure challenges when facing performance issues, we can easily correlate them to the hosting infrastructure for the application. Over the past two decades, the shift from physical servers to VMs has led to various infrastructure problems, such as shared resources like disk space, CPU, and memory, causing slowdowns. Customers often seek to determine whether the issue lies in the infrastructure's server side. Additionally, with the transition from VMs to container-based solutions, measuring metrics like CPU, memory, or disk usage in these dynamic container environments becomes challenging. Customers rely on this solution to gain insights into these complexities.
What is most valuable?
When compared to its major competitor, Dynatrace, AppDynamics stands out by providing dynamic learning capabilities for infrastructure and server metrics. Unlike Dynatrace, AppDynamics enables dynamic baselining for all server metrics, such as CPU and memory. This allows customers to establish patterns, like CPU trends every Wednesday from 9 to 11 AM, and set dynamic baselines accordingly. With this feature, alerts can be triggered based on deviations from the dynamic baseline rules. This capability is distinctive, as other APM solutions and monitoring tools lack dynamic baselining options for infrastructure visibility.
What needs improvement?
If we consider the implementation of alternative solutions, such as Dynatrace, there is a notable difference in the approach to agent-based service monitoring. For instance, Dynatrace employs a single-agent solution, which can pose security concerns. When installing Dynatrace, granting the agent ld pro payload rights is a requirement. In contrast, our solution ensures a more secure approach by not requiring root and administration access. While we currently utilize an agent-based solution, there may be a shift in the next one or two years, possibly with the adoption of Open Telemetry. It's anticipated that many APM vendors, including Dynatrace, may alter their structure or strategy for implementation. However, as of now, the trend is towards an increasing number of implementations daily.
For how long have I used the solution?
I have been using AppDynamics Server Monitoring recently.
What do I think about the stability of the solution?
It is very stable and I would rate it 9 out of 10.
What do I think about the scalability of the solution?
It is very scalable and I would rate it 10 out of 10.
How was the initial setup?
It's very easy.It takes couple of minutes only.
What's my experience with pricing, setup cost, and licensing?
It's true; it's not an inexpensive solution. Dynatrace and AppDynamics are consistently on the pricier side. However, when comparing with other solutions like Datadog or New Relic, it becomes apparent that they are significantly more affordable. The pricing may seem high at the list or discounted level, but what truly matters is the business value assessment. After completing this assessment, customers often recognize the value proposition and find the cost justified.
What other advice do I have?
In all honesty, APM solutions, including AppDynamics, tend to be expensive, and they may have fewer features compared to other legacy monitoring solutions. I typically advise against using AppDynamics or similar APM solutions solely for server monitoring due to their cost and potential limitations. To maximize usefulness, it's crucial to complement these solutions with other monitoring tools and features.
I would rate it 9 out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Monitoring Specialist at a tech services company with 51-200 employees
A stable and interactive monitoring tool that doesn't require too much efforts from its users on the integration front
Pros and Cons
- "The most valuable feature of the solution is its GUI."
- "The way the agentless monitoring and agent monitoring get used is to be decided by the user, but there is no clarification on the setup phase or on how and why to use the aforementioned options."
What is our primary use case?
System monitoring and real user monitoring were the two domains in which the product was used in my company.
AppDynamics Mobile Real-User Monitoring was a tool directly used by my company's client. I have no answer if you ask me why my company's client decided to use the tool. My company's client used the tool to monitor servers in their entire business process, including some servers, databases, clusters, mobile users, and for different services.
What is most valuable?
The most valuable feature of the solution is its GUI. With the product's GUI, one doesn't have to check for details since one can see the entire business flow in one go. At a glance, you can understand where your business flow breaks since the tool's entire GUI is pretty good. Apart from that, the auto-remediation in the tool helps if the CPU or server is getting exhausted by indicating the files that should be deleted. Auto-remediation and GUI are two good features of the product.
What needs improvement?
Though I haven't explored AppDynamics Mobile Real-User Monitoring a lot, considering the way the setup of the product, I did not understand certain concepts. The way the agentless monitoring and agent monitoring get used is to be decided by the user, but there is no clarification on the setup phase or on how and why to use the aforementioned options. When it comes to complex environments, the best thing you would like is that the setup should be fairly easy. The product's setup phase is a bit tricky and needs improvement, especially depending on the server environment since the product has a specific file format and a specific configuration form.
For how long have I used the solution?
I have been using AppDynamics Mobile Real-User Monitoring for six months. I am just an end-user of the solution.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
Adding users directly to the solution was okay, and I did not face any issues with it.
For one of my projects, less than 150 employees in the company were using AppDynamics Mobile Real-User Monitoring.
How are customer service and support?
The solution's technical support was good. I rate the technical support a nine out of ten. I assume the solution's technical support was expensive. In my company, we were recommended not to reach out to support teams in a very quick or frequent manner.
How would you rate customer service and support?
Positive
How was the initial setup?
The product's setup phase is a bit tricky.
The solution is deployed on-premises.
What's my experience with pricing, setup cost, and licensing?
I believe there was probably an extra charge whenever I wanted to contact the support team.
What other advice do I have?
I would say that if you have a good budget and want a good and interactive tool where you don't have to do a lot of integrations, then you can go ahead with AppDynamics Mobile Real-User Monitoring. If you are tight on budget, considering before buying it is important since the number of users who can use it depends on the licenses. It takes quite a lot to exchange the license and all regarding the tool.
I like the product's GUI since you don't have to put in much effort to see where exactly my process is broken, and you can easily see how many users are using it in real time. The product allows you to check the way it works. Providing alerts to users is really fast in the product, and you have multiple options to receive alerts, like email, mobile messages, or automated voice calls. I can't give the product a ten out of ten rating because if you are stuck somewhere, then getting support to assist you with configuration or with other situations can be a little tricky.
Overall, I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Back office at Reliance Industries Ltd
A highly stable and scalable solution that provides real-time information on servers
Pros and Cons
- "The product provides a nice end-user experience."
- "The tool should provide information like the number of connections and processes utilized in real time."
What is our primary use case?
We are using this solution because sometimes there is a technical requirement for a correlation between server assets and application assets. The end users are happy to use the solution for some applications related to .NET to get correct information.
How has it helped my organization?
We use the solution for business-critical applications as an application and server monitoring agent. The users use the solution to correct their application’s performance and clear hurdles in their applications.
What is most valuable?
The product provides a nice end-user experience. The users are happy to use the product for .NET applications. The users are happy with the real-time use cases.
What needs improvement?
I would like to see more information about utilization. The tool should provide information like the number of connections and processes utilized in real time.
For how long have I used the solution?
I have been using this solution for the last four to five years.
What do I think about the stability of the solution?
The solution is perfectly stable. I rate the stability a ten out of ten. There is no need to do anything after the installation or configuration.
What do I think about the scalability of the solution?
The product scales perfectly. I would rate the product’s stability a ten out of ten. We have four to five very critical applications related to revenue transactions used by more than 50 to 70 employees, including line management, domain leads, SMEs, L1, L2, and L3 employees. We use the solution once a month, depending on the requirement.
How are customer service and support?
I have not found any issues in the last four to five years. It's a very smooth and easy setup. I have never got any errors or issues from the end user.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have multiple solutions related to server monitoring. We have HPE and other tools as well. Compared to other tools, AppDynamics gives correct and good information related to the server. We switched to AppDynamics because we required a correlation between applications. That's why we use the same tool for the application and the server.
How was the initial setup?
The product is very easy to set up. I rate the ease of setup a ten out of ten. The installation and configuration are very easy to learn.
What about the implementation team?
It would take hardly half an hour to deploy the solution. It's a process that revolves around end-user requirements. First, I validate the details of the requirements shared by the end user. Then, I validate and deploy the solution according to their requirements. The deployment is done in-house. One person can handle the deployment.
Which other solutions did I evaluate?
We have also deployed SCOM. We decided to use AppDynamics because we required a real-time output during peak hours. We used Appdynamics to share the information with the users.
What other advice do I have?
We have a very limited use case related to server monitoring. There is no need to refer to further addition. Every piece of information related to server monitoring is very concrete and crystal clear. We do not get any requests in any division from the end user related to the product. I do not have any issues with the configuration.
I would recommend the product because it provides real-time information. Other tools only provide information when there is a server issue. If the CPU reaches 80% while the threshold is set at 70%, they receive an alert. However, Appdynamics offers real-time monitoring and allows users to check their server utilization instantly. Other tools do not provide a consolidated UI to the end users.
Overall, I rate the solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director, SRE at Loblaw Companies Limited
Good monitoring tool with a straightforward setup, but the industry is shifting to newer cloud-native apps
Pros and Cons
- "Setting up the monitoring agents was straightforward."
- "Things are being done differently in the industry now, and many of these problems are being solved with cloud databases."
How has it helped my organization?
AppDynamics has been decommissioned over time for the newer cloud-native apps, and we have been using more apps. We primarily use a Google native holistic monitoring tool for tracing, capturing, log aggregation, annual infrastructure, and server monitoring. As our applications get modernized over time, we reassess our need to have various monitoring tools. To some extent, cloud-native tools solve a lot of these problems. When we are on-premises, we solve these problems with AppDynamics but things are being done differently in the industry now, and many of these problems are being solved with cloud databases.
For how long have I used the solution?
We have been using this solution for five to six years. We have a hybrid model, and in the past, we tried to take these tools to cloud, but it was not well suited for our use cases. We were slowly and gradually trying to eliminate legacy items used on-premises.
What do I think about the stability of the solution?
It is a stable solution, but nothing is a hundred percent perfect, and there is always room for improvement.
What do I think about the scalability of the solution?
We have a hosted application set up concerning the AppDynamics controller, and we don't have any scalability issues. We never even moved to the SAS-based model for AppDynamics, and we have our own hosted environment.
How was the initial setup?
Setting up the monitoring agents was straightforward, and there was no hassle. I don't believe it requires a lot of maintenance.
What's my experience with pricing, setup cost, and licensing?
I am not privy to details around the software product pricing, but if I compare AppDynamics Server Monitoring with JVM-based applications, it is a pretty good tool. Even compared to legacy apps such as .NET and ASP.net, AppDynamics is the right choice.
What other advice do I have?
I rate this solution a seven out of ten. However, we currently lack distributed tracing, and we want to implement it going forward.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Associate Consultant at Tata Consultancy
Provides visibility to all query times but technical support can take too long to resolve issues
Pros and Cons
- "The most valuable feature of AppDynamics is that we can see all query times. If a particular query is taking too much time, we can alert it."
- "The day-to-day activities should be less complicated so that anyone can manage it."
What is our primary use case?
I am the coordinator of the implementation of AppDynamics in our customers' companies.
What is most valuable?
The most valuable feature of AppDynamics is that we can see all query times. If a particular query is taking too much time, we can alert it.
For example, for a particular transaction, if it is related to the database we know that the slowness is coming from the database and can see the relevant details. In the application flow map, we are able to see that the flow is going to the database and how much time it is taking. We can understand if the database is responsible for the slowness or not. This also enables us to create a ticket.
What needs improvement?
AppDyanmics requires better technical people to support the solution. It is not as simple as just implementing and walking away. You need someone to maintain the solution. The day-to-day activities should be less complicated so that anyone can manage them. The administration should not be an overhead.
For how long have I used the solution?
Our organization has been working with AppDynamics for more than six months.
What do I think about the stability of the solution?
AppDynamics Database Monitoring is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
Customer service and support are okay. They are willing to help and were able to solve our concerns. However, some of the issues we raised took a long time to get the solution. Some issues took several months to resolve.
How was the initial setup?
The initial setup of AppDynamics Database Monitoring is neither easy nor complex. Our database server is set up on-premise, so we needed to configure a few parameters. Once the database agent part is complete, then it is easy. We just needed to add the database one by one.
What about the implementation team?
We worked very closely with AppDyanmics through the implementation. They helped us with the configuration. By working with them, we didn't face many technical glitches.
The entire implementation, not only for the database, took three months.
What's my experience with pricing, setup cost, and licensing?
The license for AppDynamics is procured by our customers.
Which other solutions did I evaluate?
Prior to implementing AppDynamics, we did evaluate New Relic and Instana.
What other advice do I have?
If you are talking only from the database perspective, I would recommend AppDyanmics Database. It is very helpful because it gives you more insight.
Overall, I would rate AppDynamics Database Monitoring a seven out of 10.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

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