AppDynamics Database Monitoring has multiple use cases, including long queries, database performance, and database query details, which we have shared with the operations team.
Back office at Reliance Industries Ltd
Good application performance features along with a very simple and tool navigation
Pros and Cons
- "The features related to the application performance in AppDynamics Database Monitoring are the most valuable."
- "The application end of AppDynamics Database Monitoring needs to improve by checking which applications consume licenses."
What is our primary use case?
How has it helped my organization?
There are multiple uses related to performance. The first is the DB connection tool, in which we have shared the details related to application performance and DB performance enhancement. In most cases, they have checked their connection, sizing and acted accordingly. For the long query details, they have performed their queries, reduced the time, and enhanced their performance.
What is most valuable?
The features related to the application performance in AppDynamics Database Monitoring are the most valuable. AppDynamics Database Monitoring has corrected its application-level code and enhanced its application performance.
What needs improvement?
The application end of AppDynamics Database Monitoring needs to improve by checking which applications consume licenses. We are not getting any details from the AppDynamics Database Monitoring portal. AppDynamics Database Monitoring's agent details must be enhanced, so each agent needs to show what kind of technology is being used. I would like to have agent details from AppDynamics Database Monitoring.
We are not getting related information and agent details from AppDynamics Database Monitoring. For example, if we have one hundred APM licenses and have onboarded multiple applications, there are no details about which technology uses which kind of agent.
Other solutions have one agent that gathers information on all kinds of server components. However, with AppDynamics Database Monitoring, we don't have any universal solution related to application instrumentation, server performance, stats, server component stats, and service stats. We would like to have better server components.
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For how long have I used the solution?
I have been using AppDynamics Database Monitoring for more than seven years.
What do I think about the stability of the solution?
AppDynamics Database Monitoring has high stability. I rate AppDynamics Database Monitoring a ten out of ten for stability.
What do I think about the scalability of the solution?
I rate AppDynamics Database Monitoring a ten out of ten for scalability. More than 1,500 people are using the solution in our organization.
How are customer service and support?
AppDynamics Database Monitoring provides high-quality technical support.
Which solution did I use previously and why did I switch?
Before AppDynamics Database Monitoring, we used a different solution. We switched to AppDynamics Database Monitoring for multiple reasons related to end user experience.
How was the initial setup?
AppDynamics Database Monitoring’s initial setup needs to be made easier. I rate the solution’s initial setup a five out of ten.
What about the implementation team?
We implemented AppDynamics Database Monitoring through an in-house team of three members. AppDynamics Database Monitoring’s deployment takes around five to six hours. We get the information from the end user related to their application architecture, and according to that information, we plan and perform the implementation.
What other advice do I have?
AppDynamics Database Monitoring does not require any maintenance. I highly recommend others to use AppDynamics Database Monitoring.
AppDynamics Database Monitoring's end-user experience is very good. The solution's tool navigation is very simple and clear-cut. Also, the error and exception detail AppDynamics Database Monitoring shared are crystal clear.
Overall, I rate AppDynamics Database Monitoring a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Officer IT data processing at Stanbic Bank Ghana, Ltd.
An excellent application to monitor transactions and keep track of data analytics
Pros and Cons
- "I like that AppDynamics allows every organization to have what they want to see, like for my organization, we're able to customize the dashboard to show us details of what we want to see in our transactions."
- "Regarding Search Guard functionality, there is room for improvement."
What is our primary use case?
We use the solution to monitor transactions and to keep track of, like, data analytics.
What is most valuable?
I like that AppDynamics allows every organization to have what they want to see, like for my organization, we're able to customize the dashboard to show us details of what we want to see in our transactions. So, it shows us the transactions that are coming in, outgoing transactions, and field transactions. So, we had the freedom to customize, and I think that was priceless.
What needs improvement?
Regarding Search Guard functionality, there is room for improvement. Also, I think it was pretty good for the area I used.
For how long have I used the solution?
I have experience with AppDynamics.
What do I think about the stability of the solution?
I rate the solution's stability as a ten out of ten because it is a very stable platform.
What do I think about the scalability of the solution?
It was scalable on other platforms where we needed to buy licenses because we simply had to customize it again to accommodate whatever we were adding. We didn't use it much since many users weren't using it. It was just for the IT and executive personnel who wanted to view the dashboard. Yeah. So, it was quite easy. Up to 200 users were using the solution.
How was the initial setup?
The initial setup was quite easy because we were given an option or leverage to ask AppDynamics to send staff members over for training. After that training, they were able to come back and deploy the solution for us. So, the process was quite easy, and they were also offering support. For deployment, we prefer to deploy it on-premises. So, we have it in our DR and production environment. The deployment process didn't take long since it was done by AppDynamics' team, which is quite a big institution.
What about the implementation team?
We did the implementation ourselves, but we had their support virtually.
What was our ROI?
I have experienced an ROI using the solution. So, AppDynamics provides us with details to have a live view of our transactions, especially whenever we're having failures, during which we have a live view of it provided by the monitoring guys. We link it to our MySQL so we can query what transactions are failing or what error they are getting. So we know what the customers are facing from the comfort of our offices. The solution was worth the money.
What's my experience with pricing, setup cost, and licensing?
There were no added costs in addition to the standard licensing fees.
What other advice do I have?
Since it is an excellent application, I rate the solution a ten out of ten. I would suggest others use the products and just make sure that they get in touch with the administrator of AppDynamics so that they can devote their time and energy to learning about it so that they can at least administer the platform properly.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Chief Architect - Cloud Xperienz Platform - CIS Technology Office at LTI - Larsen & Toubro Infotech
Enhanced end-to-end visibility into the application's performance
Pros and Cons
- "The best features of AppDynamics would be the code application monitoring capabilities."
- "One area for improvement is the MST model. It would be more helpful if it could be offered as a managed service provider model with more multi-tenancy and features."
What is our primary use case?
AppDynamics is primarily used in our enterprise system management for application monitoring. We extensively use it to monitor end-user experience, including mobile applications. We want to ensure that our users have a seamless experience on our website and mobile app. We use AppDynamics to monitor all applications end to end, and it has been a valuable tool in our environment for identifying and resolving issues quickly.
What is most valuable?
The best features of AppDynamics would be the code application monitoring capabilities. There are no limitations to any specific application, and their support extends to all levels, including mainframe and custom applications. AppDynamics can also be used as a SaaS model, which is a key advantage.
What needs improvement?
One area for improvement is the MST model. It would be more helpful if it could be offered as a managed service provider model with more multi-tenancy and features.
The focus is still limited to application monitoring. However, in the next release, I want to see if it could be integrated with any other infrastructure monitoring tool or provide better deliverables in terms of absorbency layers; that would be a great option. I'm not sure how AppDynamics delivers that, and it's an approval delay. That use case will integrate with any monitoring tool to provide the absorbent layer; that is the better option, which I look forward to.
For how long have I used the solution?
I have been using this solution for seven years.
What do I think about the stability of the solution?
I would rate stability a nine out of ten.
What do I think about the scalability of the solution?
I would rate scalability an eight out of ten.
Which solution did I use previously and why did I switch?
We used Dynatrace, which is also a performance monitoring solution. Dynatrace is similar to AppDynamics in terms of its capabilities. But Dynatrace is an expensive affair as compared to AppDynamics.
How was the initial setup?
The initial setup is not complex. I would rate it a nine out of ten. The deployment depends on the use case. For example, taking one application will take hardly a week to cover the end to end.
What's my experience with pricing, setup cost, and licensing?
The pricing of AppDynamics is a nine, with one being low and ten being high. It is high.
What other advice do I have?
I would recommend using AppDynamics integrated with an infrastructure monitoring tool, and it will provide a better benefit.
Overall, I would rate AppDynamics a nine out of ten. From an overall product standpoint, AppDynamics has better sustainability in the market with continued support. They also have a roadmap for upcoming releases that aligns with all the monthly activities.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Director for the End-User Performance at a financial services firm with 10,001+ employees
Good tracing capabilities and helpful technical support but needs better analytics
Pros and Cons
- "Technical support is helpful."
- "If it can be able to intelligently provide all the things we need to look at, from a data point of view, that would be very useful."
What is our primary use case?
We're a bank. We do use the predictive tools for the different products of the bank and the application which the bank utilizes.
How has it helped my organization?
AppD improves the productivity of Application Engineers, development teams, and other integrated items. Slowness or leak issue is a nut for the team now. Also, the team resolves or understands the network and query path every easy and resolves efficiently.
Our application uptime, increased by 10%, and overall productivity up by 30%.
Ticket or issue down by 12% over five years of use and experience.
Open to be applied and test any area and suite.
What is most valuable?
The tracing is the most important aspect of the solution. The way it traces the information within the particular application or within the particular infrastructure is great. That actually helps. Apart from that, all of the data that's in the production APM is good.
Technical support is helpful.
The solution scales well.
The stability is good.
What needs improvement?
We do have a combination of areas that need improvement. We do have the integration, such as end-user integration and experience that could be better. It is not just from the response point of view; it is more from the error and error detection point of view. This is due to the fact that these are all the banking applications as used by the banking staff, not by the end-user directly. Based on the banking staff feedback, based on the staff security or maybe dealing with the capital market, there needs to be some improvement.
They do provide the input growth on a daily basis in terms of what is coming in and how we receive the applications and how many we have. We've now started looking for a particular product that can make sure that it should connect with files and statements inside the product.
The IO ratio, which we are looking for in terms of a report, is one of the concerns. We do monitor those details from AppDynamics, however, reporting and monitoring could be better.
There needs to be more analytics. That is what we are missing from the tool point of view. We need more information geared more towards helping us in making better decisions. When you do the coding that's for a banking situation or maybe in the incidents or capital market, it becomes very important that how much time I'm investing inside the transaction. A transaction which needs to be carried out for either confirming the payments or maybe either releasing the payments - these kinds of things. What I have seen with the use, as of now, is a bit of a lag when we are running on the global cloud or the public clouds, like Azure or the Google platform.
Right now, we are fighting between three different stakeholders. With the networks, we have a different chat, with the vendors we have a different chat, and with the application team, we have a different chat. This approach doesn't provide a holistic view. Everyone has their own excuses and everyone has their own reasoning and conditions.
If it can be able to intelligently provide all the things we need to look at, from a data point of view, that would be very useful.
For how long have I used the solution?
I would say that I have between seven and eight years of experience, hands-on. However, later on in the time frame, over the last four or five years, I have not has as much hands-on experience with the tool. I'm more involved in various solution discussions and strategy building with the platform on top of the tool.
What do I think about the stability of the solution?
I would say it's very steady and for now, it's very reliable as well. It's stable. We don't have issues with bugs or crashes.
What do I think about the scalability of the solution?
The solution is very scalable so far in any testing scenario. It performs very well and gives us the expected output which we are looking to improve.
We are using the solution for more than 600 small and big applications. We have around 78,000 people, including the back-end staff and the development team, that use the solution.
How are customer service and support?
Overall, technical support has been very good. We're very satisfied with their level of support. So far, it's been very good for the bank.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have used HPE BSM (now called MF APM).
Due to these factors, we switch:
1. Costly
2. Implementation complexity
3. Multiple products and Integration
4. Not end-user friendly.
How was the initial setup?
I was not involved in the initial implementation. Nowadays, the way we approach the teams, sometimes it's very easy when it's an application with a known language like Python or maybe with Ruby or a kind of Java application. In terms of gateways inside the product, sometimes it is very tough, and sometimes it is very easy to get deployed. We're not using any out-of-the-box security.
What about the implementation team?
We have used model Train for the trainers and enforced all employees with operational training.
What was our ROI?
We achieve a great number, in terms of applications user availability increase by 30%. In treading, and agents, needs a smooth performance before the market starts. AppD provide a depth to measure any performances challenges, leak issue or even a chain linked issue story.
What's my experience with pricing, setup cost, and licensing?
The pricing is a mixed bag. In some areas they are reasonably priced, however, in others, it's a bit expensive.
Which other solutions did I evaluate?
We look for ease of implementation, diagnostics information shared, and controls to the team for working.
What other advice do I have?
We're just an end-user of the product.
We're using the latest version of the solution.
The deployment model depends on the solution or the size of the product which we are using, as the banks do have private and public clouds. In public clouds, we don't have much of the production instances. It's mainly the development. The free cloud and the cloud environment are completely on a private or in-house, on-premises solution with different ecosystems.
If a proper study has been done, and the solution makes sense for the company, I would recommend the solution.
I would like to rate the solution at a seven out of ten. That consideration is mainly due to the fact that it covers a large portfolio of the product. It does have support for many other ERP tools. A lot of open customization is available and the product support team can help to customize the product. I've found this tool very useful and helpful on that.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Application and Network Performance Engineer at a tech services company with 1-10 employees
Functional, but its installation process needs to be more straightforward, and its pricing model needs improvement
Pros and Cons
- "What I like best about AppDynamics is that it's functional, particularly in APM in Java and .NET."
- "The AppDynamics installation process needs to be more straightforward. Deploying the product is also tricky."
What is our primary use case?
I use AppDynamics when there's a performance issue with an application, but if it's a network-related performance issue, I use Accedian Skylight.
What is most valuable?
What I like best about AppDynamics is that it's functional, particularly in APM in Java and .NET.
What needs improvement?
What needs improvement in AppDynamics is installation. The installation process needs to be more straightforward. Deploying the product is also tricky, so this is an area for improvement.
Pricing is another area for improvement in AppDynamics because its current pricing model is no longer suited to containers and technologies.
The product used to be the best in the market ten years ago, but it now needs to regain its position as the leading product in its niche.
For how long have I used the solution?
I've been using AppDynamics for ten years. I started my job ten years ago and remained in this area.
What do I think about the stability of the solution?
In terms of stability, AppDynamics is a four out of ten.
What do I think about the scalability of the solution?
Scalability is the product's performance when you scale, and because the company is a SaaS company, it's not a very big deal. However, AppDynamics uses a MySQL database behind the engine, which is not the best for keeping metrics.
The solution could be more scalable and dynamic in terms of installation and configuration. Scalability-wise, AppDynamics is a four out of ten.
How are customer service and support?
The support for AppDynamics used to be very good, and now it could be better. The support team could be more knowledgeable.
The technical support for AppDynamics is a four out of ten for me.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I'm using AppDynamics, Datadog, and Dynatrace simultaneously.
How was the initial setup?
Setting up and configuring AppDynamics is challenging because you need to give specific names to every container and server you deploy. Each name has to be unique, so it isn't easy to think of names in terms of dynamic environments. This means that when you move to microservices, AppDynamics has a very complex setup.
I'd rate the setup for the product as two out of ten.
What's my experience with pricing, setup cost, and licensing?
The pricing model for AppDynamics isn't good. You have to subscribe to a yearly or a three-year licensing, which isn't very handy.
You buy a license for five hundred containers for a very large application, and you only need the containers for a limited time in that domain. For example, you only need five hundred containers once in that specific year, but you must buy five hundred licenses.
The current AppDynamics pricing model isn't fair. It's one out of ten pricing-wise. The solution is one of the most expensive in the market today.
What other advice do I have?
I've switched to solutions such as Dynatrace, Datadog, and AppDynamics.
My rating for AppDynamics is four out of ten because it has a lot of room for improvement.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at QualityKiosk Technologies Pvt. Ltd.
Stable, scalable, and has good technical support, but lacks support for newer technologies
Pros and Cons
- "What I found valuable in AppDynamics Database Monitoring is good technical support, and I also like that it's scalable and stable."
- "AppDynamics Database Monitoring would be a better product if it could support new technology, such as cloud technology. Even Dynatrace lacks support for newer technologies."
What is most valuable?
What I found valuable in AppDynamics Database Monitoring is good technical support. I also like that it's scalable and stable.
What needs improvement?
AppDynamics Database Monitoring would be a better product if it could support new technology, such as cloud technology. Even Dynatrace lacks support for newer technologies.
For how long have I used the solution?
I've been working with AppDynamics Database Monitoring for four to five years for my customers.
What do I think about the stability of the solution?
AppDynamics Database Monitoring is a stable product.
What do I think about the scalability of the solution?
AppDynamics Database Monitoring is a scalable product.
How are customer service and support?
AppDynamics Database Monitoring has good technical support.
How was the initial setup?
The initial setup for AppDynamics Database Monitoring is not that complex, though it has specific prerequisites you'd need to fulfill. You'd need to collect some database credentials, so setting up AppDynamics Database Monitoring isn't complex and isn't as straightforward.
What's my experience with pricing, setup cost, and licensing?
AppDynamics Database Monitoring requires a license for database monitoring and other features, while Dynatrace provides monitoring and other features out of the box without additional costs. Sometimes this makes it more challenging to pitch AppDynamics Database Monitoring to customers, especially because you need to buy a separate license.
As an implementer, I have yet to learn about the pricing for AppDynamics Database Monitoring. Pricing is taken care of by the sales team.
Which other solutions did I evaluate?
I've evaluated Dynatrace and have been working with it for ten years. Compared to other APM solutions, Dynatrace is far better, even in database monitoring. The database monitoring functionality is an out-of-the-box offering of Dynatrace, while in AppDynamics Database Monitoring, you have to pay a licensing fee. Dynatrace also has plug-ins that help you monitor databases.
What other advice do I have?
I'm working in an APM implementation company delivering APM solutions from Dynatrace, AppDynamics, New Relic, etc.
I'm mainly working with AppDynamics and Dynatrace tools, and my company has an APM tool still under development. I'm working with AppDynamics Database Monitoring.
My company has a mix of customers on AppDynamics Database Monitoring, small, medium, and large enterprises.
Compared to AppDynamics Database Monitoring, I'd go for Dynatrace because it has out-of-the-box features that don't require a separate license. Dynatrace also has a better interface and dashboard than AppDynamics Database Monitoring.
I'd advise anyone who wants to implement AppDynamics Database Monitoring to follow the documentation. It's a straightforward product to use.
My rating for AppDynamics Database Monitoring is seven out of ten.
My company is a partner of AppDynamics Database Monitoring.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner/ Implementer
Founder at Art World Web Solutions
Has a straightforward setup, with good alerting and triggering features; technical support was responsive and knowledgeable
Pros and Cons
- "The event alerting feature or the trigger system is what I like most about AppDynamics Server Monitoring. Whenever an issue occurs, the tool automatically generates an even trigger that tells engineers in the company to take action, so it's an essential feature of AppDynamics Server Monitoring. Another valuable feature of the tool is end-to-end monitoring, which means if you need to debug, you can go transaction by transaction, where the issue lies, and how it's linked. For example, if it's a low-performance issue, you can look into it more through AppDynamics Server Monitoring in terms of which area takes too much time to execute. You can also see the SQL queries and the kind of query going on through the tool."
- "AppDynamics Server Monitoring is one of the best tools because it instantly gives you integration details, and you can integrate it more quickly than other solutions."
- "An area for improvement in AppDynamics Server Monitoring is integration; in particular, it needs a better way to integrate with custom applications such as Siebel CRM. Right now, it's challenging to integrate AppDynamics Server Monitoring with Siebel CRM because it sometimes gives an error and cannot integrate properly."
What is our primary use case?
My company uses AppDynamics Server Monitoring for server monitoring and end-to-end monitoring. The tool has an event alerting mechanism that lets people within the company know when any server is down so that you can raise a ticket, and the support team can work on that ticket.
What is most valuable?
The event alerting feature or the trigger system is what I like most about AppDynamics Server Monitoring. Whenever an issue occurs, the tool automatically generates an even trigger that tells engineers in the company to take action, so it's an essential feature of AppDynamics Server Monitoring.
Another valuable feature of the tool is end-to-end monitoring, which means if you need to debug, you can go transaction by transaction, where the issue lies, and how it's linked. For example, if it's a low-performance issue, you can look into it more through AppDynamics Server Monitoring in terms of which area takes too much time to execute. You can also see the SQL queries and the kind of query going on through the tool.
What needs improvement?
An area for improvement in AppDynamics Server Monitoring is integration; in particular, it needs a better way to integrate with custom applications such as Siebel CRM. Right now, it's challenging to integrate AppDynamics Server Monitoring with Siebel CRM because it sometimes gives an error and cannot integrate properly.
I'd like to see more details about each issue in the next release of AppDynamics Server Monitoring. For example, there's a server issue, and my team wants to identify the response time over SQL, but that detail is lacking. If AppDynamics could add slow query logs to AppDynamics Server Monitoring, that would be good.
Another feature I'd like the tool to have is the segregation of requests based on user sessions, for example, having a session ID, so it's easier to identify which session has an issue and needs solving and information on any transaction performed for that particular session. This feature would make integration in AppDynamics Server Monitoring easier.
For how long have I used the solution?
I've been using AppDynamics Server Monitoring for almost eight years now.
What do I think about the stability of the solution?
AppDynamics Server Monitoring is a stable product.
What do I think about the scalability of the solution?
AppDynamics Server Monitoring is a scalable product.
How are customer service and support?
The technical support team for AppDynamics Server Monitoring is responsive and knowledgeable, so I like the support provided. Sometimes, it just takes time for the support team to solve custom application issues because that requires looking into the custom application details, the error behind the application, where's the plug to integrate, how to use the interface, etc.
My team contacts support every day. My team is happy with the support, but the only room for improvement is the time it takes for the AppDynamics Server Monitoring technical support team to resolve the issue. It could be faster because my team has set deadlines for integrating and making custom applications work.
I'd give AppDynamics Server Monitoring technical support a four out of five. The response time is good, but the resolution time needs improvement.
Which solution did I use previously and why did I switch?
My team did a POC with Datadog. AppDynamics Server Monitoring is one of the best tools because it instantly gives you integration details, and you can integrate it more quickly than other solutions. For example, integrating Datadog took a lot longer because it required more steps and more levels to reach to complete the integration.
How was the initial setup?
Initially, the setup process for AppDynamics Server Monitoring was straightforward. It was pretty easy, but when you go deeper into end-to-end monitoring, for example, it gets a little complicated because you need to integrate with your JDK and Java applications and pass on the logs. Setting up the RAM and the initial setup of AppDynamics Server Monitoring, it's easy, but as you go deeper, then it becomes complex.
I'm rating the initial setup for AppDynamics Server Monitoring as five on a scale of one to five because it was pretty easy.
What about the implementation team?
We set up AppDynamics Server Monitoring in-house.
What's my experience with pricing, setup cost, and licensing?
I cannot give information on the pricing for AppDynamics Server Monitoring because I'm not involved. I'm on the integration and technical side.
Which other solutions did I evaluate?
AppDynamics Server Monitoring has a lot of competitors in the market, but I evaluated Datadog.
What other advice do I have?
I'm using a cloud product from AppDynamics for end-to-end monitoring called AppDynamics Server Monitoring.
Maintenance for AppDynamics Server Monitoring happens monthly. A team of five people does the patching for it.
A team of eight people works on AppDynamics Server Monitoring in terms of the initial integration, then another team will take charge, so I'm unable to give the exact number of users of the tool within the company.
My rating for AppDynamics Server Monitoring is nine out of ten because it's a good tool and only has minor areas for improvement.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Infrastructure Architect -Application Dynamics at Kyndryl
Useful in monitoring end-user activity, website speed and key business metrics
Pros and Cons
- "It provides a lot of data, so it helps businesses identify their user base."
- "The solution is very scalable, and you can get the performance data from the end users, so it provides a proper way to analyze data from different regions."
- "They do not have robust documentation."
- "A problem with App Dynamics is that they do not have robust documentation, making it difficult for start-up organizations who may need guidance."
What is our primary use case?
Our use case depends on whether the client has revenue on their primary revenue-generating websites. For example, we previously implemented for Aviva Financial, and their primary revenue-generating website was their Aviva website. They primarily do home, medical, motor, and car insurance and use this solution to download insurance quotes. This solution is also used to monitor the end-user activity, website speed, product details and quotes.
We use the solution for end-user performance monitoring to monitor customers' browsers, like Chrome, Safari and Internet Explorer. So we're able to get details, and each transaction gets monitored, and the information gets captured and presented to management.
The management observes the end-user activity, which helps get quotes signed and monitor the payment system gateways.
How has it helped my organization?
It has a lot of features, and it provides a lot of data, so it helps businesses identify their user base, business parameters and key business metrics.
What is most valuable?
The solution is very scalable, and you can get the performance data from the end users. So it provides a proper way to analyze data from different regions. Most of the users download the data, which helps them understand the business strengths and monitor traffic from each region and maximum users.
What needs improvement?
A problem with App Dynamics is that they do not have robust documentation, making it difficult for start-up organizations who may need guidance. In addition, their documentation is complex and not easy to understand.
Another problem with AppDynamics is the agents of division. There is no central distribution system to update all the endpoints, so we need patch mechanism updates to do those activities. It is cumbersome, and it's not easy, so they lag in that area.
For how long have I used the solution?
We have been using this solution for the past six months. It's a SaaS product only, and AppDynamics is according to the agent version. It is on cloud.
How was the initial setup?
The initial setup was very easy. Deployment depends on how many applications you need to monitor. Initial data collection can take up to two to three weeks. Then, like any end-user application, it will be implemented in a test environment. Once the test environment is a success, it moves to production, which takes one to two months.
The support and management team primarily have access to the data, and we collect the story at the back end. For example, we do this for Aviva, which has an approximately 300,000 user base. So the information on whoever visits Aviva's website is passed on to AppDynamics Browser Real-User Monitoring.
What's my experience with pricing, setup cost, and licensing?
They have licenses. Technically, AppDynamics Browser Real-User Monitoring is a Cisco product. When using this application, we need to install the agents on each server, and there is a transaction cost. End-user monitoring requires purchasing millions of transaction licenses, but infrastructure monitoring costs are based on the agent. So everything is licensed, and it's a costly solution.
What other advice do I have?
I rate this solution a seven out of ten. We decided to use this solution because they are market leaders. Appdynamics and Dynatrace are the main application performance monitoring solutions and have been for the last five to six years.
I would recommend this solution. First, you need to analyze multiple tools in the market based on your requirements. For example, if you need an enterprise monitoring system, go for AppDynamics or Dynatrace, but if you have fewer applications, you can choose other end-user monitoring solutions like Site24x7.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Associate Consultant at a consultancy with 10,001+ employees
Provides visibility to all query times but technical support can take too long to resolve issues
Pros and Cons
- "The most valuable feature of AppDynamics is that we can see all query times, and if a particular query is taking too much time, we can alert it."
- "The day-to-day activities should be less complicated so that anyone can manage it."
- "AppDyanmics requires better technical people to support the solution."
What is our primary use case?
I am the coordinator of the implementation of AppDynamics in our customers' companies.
What is most valuable?
The most valuable feature of AppDynamics is that we can see all query times. If a particular query is taking too much time, we can alert it.
For example, for a particular transaction, if it is related to the database we know that the slowness is coming from the database and can see the relevant details. In the application flow map, we are able to see that the flow is going to the database and how much time it is taking. We can understand if the database is responsible for the slowness or not. This also enables us to create a ticket.
What needs improvement?
AppDyanmics requires better technical people to support the solution. It is not as simple as just implementing and walking away. You need someone to maintain the solution. The day-to-day activities should be less complicated so that anyone can manage them. The administration should not be an overhead.
For how long have I used the solution?
Our organization has been working with AppDynamics for more than six months.
What do I think about the stability of the solution?
AppDynamics Database Monitoring is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
Customer service and support are okay. They are willing to help and were able to solve our concerns. However, some of the issues we raised took a long time to get the solution. Some issues took several months to resolve.
How was the initial setup?
The initial setup of AppDynamics Database Monitoring is neither easy nor complex. Our database server is set up on-premise, so we needed to configure a few parameters. Once the database agent part is complete, then it is easy. We just needed to add the database one by one.
What about the implementation team?
We worked very closely with AppDyanmics through the implementation. They helped us with the configuration. By working with them, we didn't face many technical glitches.
The entire implementation, not only for the database, took three months.
What's my experience with pricing, setup cost, and licensing?
The license for AppDynamics is procured by our customers.
Which other solutions did I evaluate?
Prior to implementing AppDynamics, we did evaluate New Relic and Instana.
What other advice do I have?
If you are talking only from the database perspective, I would recommend AppDyanmics Database. It is very helpful because it gives you more insight.
Overall, I would rate AppDynamics Database Monitoring a seven out of 10.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Head Of Technology And Services at a tech services company with 201-500 employees
Offers alerting and correlation features with exceptional root cause analysis
Pros and Cons
- "The correlation feature available with AppDynamics Server Monitoring is absent in other competitive solutions"
- "There are certain limitations with the agents in the solution"
What needs improvement?
There are certain limitations with the agents in the solution. For some applications, AppDynamics Server Monitoring provides agents only for Linux-based machines.
When our organization deals with environments where only Windows-based applications are running, we face challenges using AppDynamics Server Monitoring. Some community-based agents are available with a solution that utilizes the CPU and memory of the hardware devices in excess.
The vendor should make changes to support Windows-based applications or develop single agents to support all applications. Recently, a single agent feature was announced; if it's easy to use, then the solution will have an edge over others and simplify the deployment process.
For how long have I used the solution?
I have been using AppDynamics Server Monitoring for one or two years.
What do I think about the stability of the solution?
I would rate the stability a nine out of ten.
What do I think about the scalability of the solution?
There are about 15 users of AppDynamics Server Monitoring in our organization. At our company, we try to avoid frequent or regular maintenance of the solution as it can disturb daily operations. I would rate the scalability a ten out of ten. If the deployed environment grows, there are no challenges in increasing the resources in the solution, hence the solution can be easily scaled.
How are customer service and support?
The tech support from the vendor is satisfying. I would rate the tech support an eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
There are some complexities in the initial deployment process of AppDynamics Server Monitoring. It's an agent-based solution, so there are different agents for varying apps, the compatibility of the agent with the app is not straightforward. When our company's team is installing the agents, they are facing some challenges related to agent compatibility and product performance. The main controller setup of the solution is comprehensible.
The installation of AppDynamics Server Monitoring takes more than a week in total. The main controller can be installed within a day, but the agent installation for different applications takes around a week.
What's my experience with pricing, setup cost, and licensing?
The licensing cost is fairly high. I would rate the pricing an eight out of ten. There are no additional costs to the standard licensing fees for AppDynamics Server Monitoring.
What other advice do I have?
Customers of our company use the solution to monitor servers in digital banking, online banking applications and other financial entities. AppDynamics Server Monitoring is a user-friendly solution. The dashboard, flow providing maps of varying applications and the back-end calls are easy to understand in the solution.
The alerting mechanism works satisfactorily and efficiently as other solutions. Notifications are provided in the dashboard, or they can also be sent to users via email or SMS by AppDynamics Server Monitoring, other solution don't have multiple alerting options.
After implementing the solution, we haven't witnessed any operational cost reduction, but performance improvements have been identified. The solution has provided exceptional root cause analysis and technical solutions for problem identification and resolution.
The correlation feature available with AppDynamics Server Monitoring is absent in other competitive solutions. The aforementioned feature helps evaluate the impact of one application's issues on the other, pinpoint the error location, and check the dependency between applications. Compared to the NMS, the APM can provide more information on user monitoring.
Some security features and threat loophole identification features can be included in AppDynamics Server Monitoring by the vendor. As the solution also maintains baselining, it can take a proactive approach based on historical data to gain AI capabilities. If AI features are included, then AppDynamics Server Monitoring will probably be able to predict upcoming application failure by analyzing some metrics that have gone down.
I would recommend AppDynamics Server Monitoring to other users due to its user-friendliness. A Competitor solution from Dynatrace provides almost the same features as AppDynamics Server Monitoring, but their dashboards and overall usability are quite complex. Many financial sector companies and government organizations often prefer an on-prem version, which is provided by AppDynamics Server Monitoring, but other solutions like Datadog are available as SaaS. I would rate AppDynamics Server Monitoring as nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
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Updated: May 2026
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