We were using an ID integration, and we were monitoring and using the EPM, et cetera. AppDynamics is able to provide us with in-depth insight into the bottlenecks in the system.
Solutions Architect at a tech vendor with 10,001+ employees
Good tag and follow features and is easy to expand but is also quite expensive
Pros and Cons
- "It's pretty stable."
- "Using AppDynamics, we can drill down to the code on which the bottleneck is seen, and the developers can fix the issues, increasing the overall application's performance."
- "The initial setup is a bit complex."
- "It's a very expensive product. Each of the licenses after this month for one server is around $9,000 or $10,000."
What is our primary use case?
How has it helped my organization?
It allows us to understand what is causing latency in the system. Using AppDynamics, we can drill down to the code on which the bottleneck is seen, and the developers can fix the issues, increasing the overall application's performance.
What is most valuable?
The tag and follow aspects are very good. Basically, how the transaction is moving through various servers. We can see everything via a dashboard, a visual dashboard, that can showcase transactions.
It's pretty stable.
We can scale the solution as needed.
What needs improvement?
We'd like to see features that could support IBM's Integration Bus. AppDynamics is unable to provide the details for all the flows in the system transaction flow. That component needs work.
The initial setup is a bit complex.
It was quite expensive.
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For how long have I used the solution?
I've been using the solution for two years.
What do I think about the stability of the solution?
We only really run into issues during the upgrade process. Other than that, it is stable and reliable. the performance is good, and there are no bugs or glitches.
What do I think about the scalability of the solution?
It's a scalable product. If a company wants to expand, it can do so.
We have between 150 and 200 users right now. We do not have plans to increase usage.
How are customer service and support?
Technical support has been helpful in general.
Which solution did I use previously and why did I switch?
We were using DynaRisk. However, it did not meet the needs of our use cases.
How was the initial setup?
We found the initial setup to be a bit difficult. It's not perfectly straightforward.
There are two or three people on hand that can handle deployment and maintenance tasks.
What about the implementation team?
We handled the setup ourselves in-house. We did not need any outside assistance.
What was our ROI?
We have not really noted any ROI.
What's my experience with pricing, setup cost, and licensing?
It's a very expensive product. Each of the licenses after this month for one server is around $9,000 or $10,000. Therefore, monitoring one server concerning analytics or server monitoring is pretty expensive.
What other advice do I have?
Before beginning, a new user should take time to understand the product. They need to analyze a few options and see which best fits their use case and go with that. There are many on the market to look at, including DynaRisk and DataDog.
I'd rate the solution seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant Technique ECM/BPM at CBI
Has a good interface and is easy to manipulate and quick to implement; provides quick technical support
Pros and Cons
- "What I like most about AppDynamics Server Monitoring is that it's easy to manipulate and easy to implement. All solutions have the same features, but what sets AppDynamics Server Monitoring apart is that it's really quick to implement. AppDynamics Server Monitoring has a great interface. As a developer, it doesn't matter whether it's SolarWinds, Dynatrace, or any APM you're using, but it would matter to the customer. A product must be easy to manipulate or use, for example, AppDynamics Server Monitoring, for the customer, but for developers like my team, there's no pressure, even if a solution requires coding."
- "What I like most about AppDynamics Server Monitoring is that it's easy to manipulate and easy to implement."
- "AppDynamics Server Monitoring has room for improvement in terms of pricing. If the price could be cheaper, it would be great for both the customer and the integrator. What I'd like to see in the next release of AppDynamics Server Monitoring is a better dashboard for the customer. The dashboard should be more interactive."
- "The pricing for AppDynamics Server Monitoring in Africa and the Middle East is too expensive, so it's very hard to sell it to customers."
What is our primary use case?
We're using AppDynamics Server Monitoring for the IT infrastructure and server of the customers.
What is most valuable?
What I like most about AppDynamics Server Monitoring is that it's easy to manipulate and easy to implement. All solutions have the same features, but what sets AppDynamics Server Monitoring apart is that it's really quick to implement.
AppDynamics Server Monitoring has a great interface. As a developer, it doesn't matter whether it's SolarWinds, Dynatrace, or any APM you're using, but it would matter to the customer. A product must be easy to manipulate or use, for example, AppDynamics Server Monitoring, for the customer, but for developers like my team, there's no pressure, even if a solution requires coding.
What needs improvement?
AppDynamics Server Monitoring has room for improvement in terms of pricing. If the price could be cheaper, it would be great for both the customer and the integrator.
What I'd like to see in the next release of AppDynamics Server Monitoring is a better dashboard for the customer. The dashboard should be more interactive.
For how long have I used the solution?
I've been using AppDynamics Server Monitoring for three years now.
What do I think about the stability of the solution?
AppDynamics Server Monitoring is a stable solution. Its stability is good.
What do I think about the scalability of the solution?
AppDynamics Server Monitoring can be scaled up and down according to your needs, so it's a scalable solution.
How are customer service and support?
I find the technical support for AppDynamics Server Monitoring interactive and quick. You can get support WebEx sessions, and if I would rate support from one to five, I'd give a five.
Which solution did I use previously and why did I switch?
My company works with a lot of solutions as it's an integration provider. For example, I work with AppDynamics Server Monitoring, and a colleague works with SolarWinds. Another colleague works with Kubernetes. The team works with different monitoring solutions, including Nagios.
How was the initial setup?
Setting up AppDynamics Server Monitoring is easy. It's not hard to implement. It's straightforward and quick, and even the architecture isn't that complex. The solution is easy to implement.
I'm rating the setup for AppDynamics Server Monitoring five out of five because it's very easy. Sometimes, you might find some difficulty, but the support team can help resolve that quickly.
What's my experience with pricing, setup cost, and licensing?
The pricing for AppDynamics Server Monitoring in Africa and the Middle East is too expensive, so it's very hard to sell it to customers. If there could be different pricing or package for the region, that would be great.
My company pays for the license of AppDynamics Server Monitoring on a per-agent, per-server basis. It's $700 to $1000 per server, and it's paid annually. My company is on a subscription model for the solution.
On a scale of one to five, where one is expensive and five is cheap, my rating for the price of AppDynamics Server Monitoring is a two.
What other advice do I have?
I'm using the monitoring solution AppDynamics Server Monitoring.
My rating for AppDynamics Server Monitoring is nine out of ten.
My company is a reseller/integrator of AppDynamics Server Monitoring.
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator / Reseller
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Director, SRE at Loblaw Companies Limited
Good monitoring tool with a straightforward setup, but the industry is shifting to newer cloud-native apps
Pros and Cons
- "Setting up the monitoring agents was straightforward."
- "If I compare AppDynamics Server Monitoring with JVM-based applications, it is a pretty good tool."
- "Things are being done differently in the industry now, and many of these problems are being solved with cloud databases."
- "We currently lack distributed tracing, and we want to implement it going forward."
How has it helped my organization?
AppDynamics has been decommissioned over time for the newer cloud-native apps, and we have been using more apps. We primarily use a Google native holistic monitoring tool for tracing, capturing, log aggregation, annual infrastructure, and server monitoring. As our applications get modernized over time, we reassess our need to have various monitoring tools. To some extent, cloud-native tools solve a lot of these problems. When we are on-premises, we solve these problems with AppDynamics but things are being done differently in the industry now, and many of these problems are being solved with cloud databases.
For how long have I used the solution?
We have been using this solution for five to six years. We have a hybrid model, and in the past, we tried to take these tools to cloud, but it was not well suited for our use cases. We were slowly and gradually trying to eliminate legacy items used on-premises.
What do I think about the stability of the solution?
It is a stable solution, but nothing is a hundred percent perfect, and there is always room for improvement.
What do I think about the scalability of the solution?
We have a hosted application set up concerning the AppDynamics controller, and we don't have any scalability issues. We never even moved to the SAS-based model for AppDynamics, and we have our own hosted environment.
How was the initial setup?
Setting up the monitoring agents was straightforward, and there was no hassle. I don't believe it requires a lot of maintenance.
What's my experience with pricing, setup cost, and licensing?
I am not privy to details around the software product pricing, but if I compare AppDynamics Server Monitoring with JVM-based applications, it is a pretty good tool. Even compared to legacy apps such as .NET and ASP.net, AppDynamics is the right choice.
What other advice do I have?
I rate this solution a seven out of ten. However, we currently lack distributed tracing, and we want to implement it going forward.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Manager at Bank of America
Tech stack visualization solution used for performance and transaction trace monitoring
Pros and Cons
- "It gives me the ability to trace logs between transactions, for example, a DB transaction or JVM transaction from one hub to the other. I can easily find out where the problem is or where the bottleneck of the issues lies."
- "It gives me the ability to trace logs between transactions, for example, a DB transaction or JVM transaction from one hub to the other, so I can easily find out where the problem is or where the bottleneck of the issues lies."
- "The overall performance of this solution could be improved. The hot-hot infrastructure features could also be improved."
- "The overall performance of this solution could be improved."
What is our primary use case?
We use it for performance and transaction trace monitoring. We use it for .Net and the JVM-related work. We look at all the heat maps and the Garbage Collection to see if there are any failures.
What is most valuable?
It gives me the ability to trace logs between transactions, for example, a DB transaction or JVM transaction from one hub to the other. I can easily find out where the problem is or where the bottleneck of the issues lies.
What needs improvement?
The overall performance of this solution could be improved. The hot-hot infrastructure features could also be improved. If one goes down, the other should pick up automatically. When we patch one data center, the other primary or secondary center needs to be manually started. We need to do a manual sync between the database and the AppDynamics applications.
For how long have I used the solution?
I have been using this solution for four years.
What do I think about the stability of the solution?
This is a stable solution. The only drawback is that it is not a cluster environment and it doesn't have hot-hot features.
What do I think about the scalability of the solution?
This is a scalable solution but we would like more options to hold more licenses. Right now we have 30,000 agents using this solution.
How are customer service and support?
The technical support for this solution is good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before AppDynamics we used a product called BlueStripe that was acquired by Microsoft.
How was the initial setup?
The initial setup of this solution is straightforward. The deployment is also straightforward because we used some of the provisioning tools to package the software and distribute it. Creating dashboards and fine-tuning JVMs took some time.
What was our ROI?
This solution has really helped us to improve some of the performance of the JVMs at an early point in coding.
What other advice do I have?
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Technology Architect at Infosys
The transition tracing and user experience are good, but performance degrades past 3,000 or so agents
Pros and Cons
- "Transition tracing is the most valuable is pretty easy and useful, but the user experience piece is also good."
- "Transition tracing is the most valuable is pretty easy and useful, but the user experience piece is also good."
- "AppDynamics scaled well up to around 3,000 agents. The performance deteriorated after that, while Dynatrace could support more than 10,000 agents. We were surprised that AppDynamics' scalability is not so good."
- "AppDynamics scaled well up to around 3,000 agents. The performance deteriorated after that, while Dynatrace could support more than 10,000 agents."
What is our primary use case?
I work with a global bank that operates across Asia, the United States, and Europe. It's a few thousand people. We primarily use AppDynamics for Kubernetes, web applications, middleware APIs, Java, etc. In terms of technology, it's either Java Spring Boot or some of the API calls, and some of the use cases include continuously checking API availability.
Some use cases are related to front-end tuning or the user experience across the globe. The applications are used across America, Europe, and some parts of Asia. It's a global system, and user experience is what we wanted to measure. AppDynamics is SaaS. I've never used an on-prem version. The controllers are mostly on AWS, while the agents are deployed on-premises.
What is most valuable?
Transition tracing is the most valuable is pretty easy and useful, but the user experience piece is also good.
What needs improvement?
The Kubernetes cluster agent has not yet matured. That's one area that requires a lot of improvement. You have two options for implementing the Kubernetes agent. One is deployed in DocCloud, but you can't download those images from DocCloud for security reasons at most organizations, so this option isn't that useful.
The installation for the second option isn't that user-friendly. Transition tracing for the Kubernetes application is challenging. You have to navigate to a new set of user interfaces in AppDynamics, so that's the pain point. There is an icon you need to click on to get a newer user interface.
For how long have I used the solution?
I've been using AppDynamics for almost five years.
What do I think about the scalability of the solution?
AppDynamics scaled well up to around 3,000 agents. The performance deteriorated after that, while Dynatrace could support more than 10,000 agents. We were surprised that AppDynamics' scalability is not so good.
How are customer service and support?
I had a good experience with tech support. When we raised a ticket with AppDynamics, we usually got a response within a few hours. If we set up a call, their engineers will get on the phone with us. That was also reasonably good.
How was the initial setup?
Setting up AppDynamics is relatively straightforward except for the Kubernetes part. It was all easy for the Kubernetes cluster agent part. We implemented thousands of agents using Ansible, so it was automated. It was about 15 to 20 minutes in terms of pipeline and restarting because a lot of the scripting and automation were already done.
What's my experience with pricing, setup cost, and licensing?
The AppDynamics license is divided. It isn't one all-inclusive license. Dynatrace has one agent, but AppDynamics has different sets of licenses. You need to define your use case and what you want to monitor. That is something you need to be clear about. Once you know your use case clearly, take time to figure out your target state metric, and go for AppDynamics.
What other advice do I have?
I rate AppDynamics seven out of 10. In the modern world, Dynatrace is moving toward helping the companies in the current landscape, but AppDynamics is a second-generation company. It needs to adopt more of a lifecycle perspective rather than limiting itself to triage, tracing, etc.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Principal Consultant at a tech vendor with 10,001+ employees
End-to-end visibility, feature-rich, but the support could be improved
Pros and Cons
- "We can see the customer's path from their computer to the backend systems."
- "We can see the customer's path from their computer to the backend systems."
- "While I am not expecting it in the next release, I would want more centralized management of the agent in the platform and better support."
- "While I am not expecting it in the next release, I would want more centralized management of the agent in the platform and better support."
What is our primary use case?
I am not a user, I am an implementer.
For EUC, one of the use cases would be to monitor online shopping from retail, for example, to understand the client's journey and if they are experiencing any difficulties in, at the very least, making their purchase or browsing, the front-end of a specific customer's online shopping.
The second would be internal applications to determine whether the application is living in an order that allows it to process its workloads. It's quite generic because we have so many different types of applications.
What is most valuable?
With Real-User Monitoring, the most valuable features are what I have described. We can see the customer's path from their computer to the backend systems. It gives us full visibility end-to-end, and if there are any issues, we can observe and record them to improve application performance quality. In addition to the EUC, you can add synthetic transactions, where you can see from every point if your application is performing adequately in terms of reachability if you are running a global site.
What needs improvement?
As AppDynamics partners, we are fully aware of the roadmap, but I would like them to enhance their SAP monitoring.
One of the features that I would like to see is centralized agent management in the platform console.
While I am not expecting it in the next release, I would want more centralized management of the agent in the platform and better support.
For how long have I used the solution?
I've been working with AppDynamics Browser Real-User Monitoring for six years. Since the existence of AppDynamics.
It is deployed both on the cloud and on-premises.
We don't have a specific version, we have several instances. I work for an MSP, and we offer these services to a large number of customers.
We have clients using the latest versions, as well as clients using older versions.
What do I think about the stability of the solution?
AppDynamics Browser Real-User Monitoring is stable if it's quick. Depending on where the application is hosted, for example, the same time it takes someone in Singapore to access an application is unlikely to be the same time it takes someone in the UK to access it.
What do I think about the scalability of the solution?
Scalability is also important. That is not directly related to end-user monitoring, but it will be one of the business cases involving the use of microservices and the dynamic expansion of a solution.
How are customer service and support?
In terms of technical support, they don't need to be faster, but they could be more usable. I believe they can contribute more than robots because they do not always adhere to the same standards. They can be a little more helpful, and I'm speaking broadly because they have good guys in there, but we don't always get the good guys, the good resources. To be honest, I can't say I have any complaints.
Which solution did I use previously and why did I switch?
I am familiar with AppDynamics, Dynatrace, New Relic, and Datadog, which are the four main ones that we currently use.
When it comes to AppDynamics, we use all of it, all the stack.
How was the initial setup?
The setup is straightforward. I don't see an issue if it's on-premises, but if it's SaaS, we don't install anything other than the agent.
What's my experience with pricing, setup cost, and licensing?
AppDynamics does not usually do monthly payments. They do it on an annual basis, at the very least.
What other advice do I have?
I would recommend this solution to others who are interested in using this solution.
I would rate AppDynamics Browser Real-User Monitoring a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
System Administrator at a financial services firm with 10,001+ employees
Stable platform with efficient integration capabilities
Pros and Cons
- "It is a wonderful monitoring tool that manages various aspects such as system resources (CPU, RAM), mobile performance, and infrastructure monitoring."
- "There could log management features included in the product."
What is our primary use case?
We use the platform for infrastructure monitoring purposes.
What needs improvement?
There could log management features included in the product.
For how long have I used the solution?
We have been using AppDynamics for one month.
What do I think about the stability of the solution?
AppDynamics is a stable product. It doesn't have a lot of bugs. We can fix the bugs at a code level whenever we encounter them with our expertise. It provides an ease of installation as well.
What do I think about the scalability of the solution?
I rate the platform's scalability an eight out of ten.
Which solution did I use previously and why did I switch?
Dynatrace works better compared to AppDynamics. While using AppDynamics, we have to install different external agents for managing, customizing, and monitoring logs. In comparison, we must install only one agent to carry out the processes while using Dynatrace.
How was the initial setup?
The initial setup process is easy once learned. At the moment, I am a new AppDynamics user and am exploring more ways to make the process easier.
What's my experience with pricing, setup cost, and licensing?
The product is more expensive than Datadog but lower than Dynatrace.
What other advice do I have?
It is a wonderful monitoring tool that manages various aspects such as system resources (CPU, RAM), mobile performance, and infrastructure monitoring. It provides ease of use, alerting capabilities, integration support, and scalability. Thus, it is already maintained. It doesn't provide log management services; we have to install different types of agents for business processes. It is not a cloud-native platform like AWS, GCP, etc. I rate AppDynamics an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Application performance and System monitoring at Agos
A highly scalable solution that can be used to monitor the application performance
Pros and Cons
- "The most valuable feature of AppDynamics is its ability to track the transactions between different applications."
- "AppDynamics should improve its ability to track all the transactions."
What is our primary use case?
We use AppDynamics mainly to monitor the application performance.
What is most valuable?
The most valuable feature of AppDynamics is its ability to track the transactions between different applications.
What needs improvement?
AppDynamics should improve its ability to track all the transactions.
For how long have I used the solution?
We have been using AppDynamics for approximately three years.
What do I think about the stability of the solution?
AppDynamics is a stable product. We rarely had any issues with the solution.
What do I think about the scalability of the solution?
I rate AppDynamics ten out of ten for scalability.
How are customer service and support?
Getting a response from the solution's technical support team is harder and takes longer. Since the solution has a structural support model, it requires some layers of escalation to get the correct response.
How would you rate customer service and support?
Neutral
How was the initial setup?
The solution's initial setup is easy. However, it is harder than Checkmk because it needs to install the agent.
What about the implementation team?
The solution's initial deployment takes about three to four months. However, it's a work in progress because new applications are added every time.
What's my experience with pricing, setup cost, and licensing?
AppDynamics is an expensive solution.
What other advice do I have?
AppDynamics is deployed on-cloud in our organization.
Overall, I rate AppDynamics a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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