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Marcelo-Carvalho - PeerSpot reviewer
Consultant at Free Consultant
Real User
Top 20
Apr 27, 2022
Allows us to identify gaps and bottlenecks in the software and monitor applications
Pros and Cons
  • "We used AppDynamics to identify gaps and bottlenecks in the software, and after that, we were able to monitor the application and the flow of the clients in all the software of the company."
  • "The interface and user experience could be better."

What is our primary use case?

The solution is deployed on-premises and on the cloud. It has a software gate in several legacy software, and they have part of the application in the cloud. AppDynamics is able to deliver cloud information.

We have 774 small cities, and all the cities have agencies who use the system. We monitor all of the agencies. There are eight million consumers who access these systems on a mobile device and millions of transactions per day.

What is most valuable?

We used AppDynamics to identify gaps and bottlenecks in the software. After that, we were able to monitor the application and the flow of the clients in all the software of the company.

What needs improvement?

The interface and user experience could be better. New products were built after the analysis of the dynamics. After analyzing the traffic, the bottlenecks, and the problems with the database, it's our job to make sure users in our company have a better experience with this solution. Mainly during COVID, there was a high number of transactions. Today, the solution is much better than two years ago.

After we fixed the bugs and bottlenecks, the quality of the software improved. It reduced problems with queries on the database and problems in the browser and mobile application.

For how long have I used the solution?

I have used this solution for two years.

I'm responsible for the implementation of the dynamics in my company and installing and implementing the database and all kinds of monitoring using AppDynamics.

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What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

It's scalable.

How are customer service and support?

Technical support is good.

How was the initial setup?

Setup was very difficult. It took around one year.

There was a team of 12 people involved in the consultant database administration. I don't know the number in the working directory because each system in the company was the responsibility of only one team. There was a team responsible for the system of transformation.

What about the implementation team?

Implementation was done in-house.

What other advice do I have?

I would rate this solution 9 out of 10. 

I would recommend it for anyone who wants to use it. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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reviewer1829205 - PeerSpot reviewer
Senior Performance Engineer at a financial services firm with 1,001-5,000 employees
Real User
Apr 13, 2022
If there are any failures, it will give us the number of failures and the reason for those failures
Pros and Cons
  • "The best feature of AppDynamics is the analytics, which gives us the business insights of the application."
  • "There are many KPIs that are not available in AppDynamics."

What is our primary use case?

AppDynamics is an application performance management solution. We use it for application monitoring, database monitoring. 

The solution is deployed on public cloud, but the agents are on the servers with the controller on the cloud.

I am a Senior Performance Engineer.

What is most valuable?

The best feature of AppDynamics is the analytics, which gives us the business insights of the application. For example, if there are any failures, AppDynamics will give us the number of failures and the reason for those failures. 

The solution also allows us to deep-dive into the code by taking us to the line of code where it feels there is an issue.

What needs improvement?

The end-user monitoring needs improvement in this solution. There are many KPIs that are not available in AppDynamics.

The mobile apps also need improvement. The solution should have an option to aggregate the services based on the header values.

For how long have I used the solution?

I have been using AppDynamics for 5 years.

What do I think about the stability of the solution?

The solution is stable. We have been using it for the last 5 years. At the beginning we had a few issues, but now it is serving its purpose.

How are customer service and support?

There is a scope for improvement with respect to support. When you make a service call, they sometimes take time to respond. You then have to follow up or escalate to get them to react.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Prior to AppDynamics we were using Dynatrace.

How was the initial setup?

The initial set up of AppDynamics is easy.

What's my experience with pricing, setup cost, and licensing?

You are required to purchase licenses whether you use it or not. It is not pay-as-you-use.

What other advice do I have?

If you implement AppDynamics, all members of the team should be aware of what it does and how to use it. If only one or two people are aware of this, the solution will not serve the purpose of improving application performance or in finding and fixing the issues.

I would rate AppDynamics a 7 out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Senior Solutions Consultant at VNQ Systems
Real User
Apr 4, 2022
Provides a single pane of glass to see where you need to focus, and the information is clearly visible and easy to navigate
Pros and Cons
  • "Knowing which tables on the database were working the most was valuable. It helped the client understand where they need to focus. They streamlined a lot of their queries and brought the resource usage down. It helped them to find long-running queries. They rewrote them completely so that they don't take as long and the application performs better."
  • "Knowing which tables on the database were working the most was valuable."
  • "The synthetic scripting for end-user monitoring could be a little bit broader. Instead of using just Python, they can include a few other languages so that not everyone has to jump on the bandwagon for Python and do Selenium scripting. They can open up that a bit to make it simpler for people to do the scripting."
  • "The synthetic scripting for end-user monitoring could be a little bit broader."

What is our primary use case?

We're a partner and reseller for AppDynamics. We had a bank that we had to monitor from start to finish. We did the bank, and I then moved on to another product, but one of my mates is still busy working with AppDynamics.

Most of it was on-prem. We did some product testing on the cloud, but the client at that stage didn't have much on the cloud. Connecting to a cloud was quite simple as well.

What is most valuable?

Knowing which tables on the database were working the most was valuable. It helped the client understand where they need to focus. They streamlined a lot of their queries and brought the resource usage down. It helped them to find long-running queries. They rewrote them completely so that they don't take as long and the application performs better.

What needs improvement?

The synthetic scripting for end-user monitoring could be a little bit broader. Instead of using just Python, they can include a few other languages so that not everyone has to jump on the bandwagon for Python and do Selenium scripting. They can open up that a bit to make it simpler for people to do the scripting.

On the dashboarding side, it's very difficult to do dashboards on the database portion because they don't let you include a lot of the elements in dashboards. They should give a bit more functionality and add more views from the database side. Other than that, all the clients I've worked with are very happy with it. It had everything they needed. No one had any complaints. Only on the application portion, do people get very confused if they're not tech-savvy, but on the database side, you usually work with tech-savvy people. So, the database and the elements are great.

For how long have I used the solution?

I have been using this solution since 2018 or so. It has been four years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

If you got the on-prem resource, it's very easy to scale out. If you have the full server resources that you need, scalability is very easy.

In terms of its usage, within the bank, its adoption was very difficult. People didn't adopt it very well, but in one of the telecoms, the adoption rate was very good. They had a team of two to three people managing close to 150 users. It was very straightforward to manage.

Which solution did I use previously and why did I switch?

I have worked with an IBM solution previously. The main pro of AppDynamics Database Monitoring is user-friendliness. It was very easy to click around and say to the clients that this is what they need. It was all clearly visible and easy to navigate.

How was the initial setup?

On the database side, it was very straightforward. I don't have a lot of database experience, but installing it on them was straightforward. It just takes the information from the sites, manipulates it, runs it as a query, creates the user, and gives it permissions. It is very easy. The only one I struggled with was the IBM Db2 because the bank had very strict permissions to get around, and that wasn't as easy.

What's my experience with pricing, setup cost, and licensing?

It could be a bit lower, but looking at the scalability, functionality, and other things, you can understand why AppDynamics is so expensive as compared to some of the cheaper products that don't have that full single pane of glass they've got. Dynatrace has got three different elements that you need to log into just to get a full view, which is not so good, and because of that, it is a bit cheaper.

What other advice do I have?

I would rate it a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Hugo Almeida - PeerSpot reviewer
Head of IT Automation at a tech services company with 11-50 employees
Real User
Apr 3, 2022
Good real-time monitoring, reliable, and a wide variety of useful features
Pros and Cons
  • "There are many features that are very valuable to us, but the ability to monitor the status of the users' experience in real-time is one of them."
  • "With Dynatrace, AppDynamics Mobile Real-User Monitoring is one of the best tools on the market."
  • "I would like to see a better way to automate actions based on the events generated by the tool."
  • "One of the things that we would like to improve a little more is the dashboards. The dashboards are good, but I believe that they could improve even more."

What is our primary use case?

AppDynamics Mobile Real-User Monitoring is an application performance management tool.

The platform itself is divided into different modules, each of which can be enhanced with additional modules. We work with End User Experience Monitoring, both server monitoring, and application performance monitoring.

AppDynamics Mobile Real-User Monitoring is used to monitor user experiences when evaluating and deploying applications for the company.

What is most valuable?

With Dynatrace, AppDynamics Mobile Real-User Monitoring is one of the best tools on the market.

There are many features that are very valuable to us, but the ability to monitor the status of the users' experience in real-time is one of them. I can see in almost real-time whether or not our users are having a positive experience when using our applications.

What needs improvement?

One of the things that we would like to improve a little more is the dashboards. The dashboards are good, but I believe that they could improve even more. 

It would be helpful to have a better way of seeing the status of our applications and we can customize the information that is displayed a little bit more.

I would like to see a better way to automate actions based on the events generated by the tool.

For how long have I used the solution?

We moved our focus, and I'm now more working with Cisco AppDynamics. AppDynamics is a brand that was recently acquired by Cisco, but it continues to be known as AppDynamics.

I have been using AppDynamics Mobile Real-User Monitoring for six months.

We are using the latest version because it's SaaS.

What do I think about the stability of the solution?

The stability of AppDynamics Mobile Real-User Monitoring is very good. It can handle a wide range of applications and traffic.

What do I think about the scalability of the solution?

AppDynamics Mobile Real-User Monitoring is scalable.

We have more than 20 people who are managing the application.

How was the initial setup?

The initial setup was completed before I joined the project.

We have a team of three people to maintain this solution, but it may not be enough.

What's my experience with pricing, setup cost, and licensing?

The solution is not free. It does require licensing to be paid.

What other advice do I have?

I recently joined and I am currently working as an external consultant for the team.

Because of the nature of the tool, the main piece of advice is to work in close contact with the developers of the applications that we are monitoring.

We are Cisco partners.

I am very pleased with this solution, but there is still room for improvement.

I would rate AppDynamics Mobile Real-User Monitoring a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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reviewer1285725 - PeerSpot reviewer
Consultant at a financial services firm with self employed
Real User
Mar 1, 2022
It has broad coverage of APM, EUM, and infrastructure but it's behind the curve on cloud technology
Pros and Cons
  • "We're a large organization, so we appreciate AppDynamics' wide coverage. It may not work in all areas, but it has broad coverage. We can use the same dataset for different use case aspects. That is the beauty of AppDynamics. You can coordinate APM, EUM, and infrastructure through one dataset."
  • "We're a large organization, so we appreciate AppDynamics' wide coverage."
  • "AppDynamics lacks integration with cloud technology. It probably isn't a good fit for emerging enterprises because it's an on-premise solution, and many newer companies are moving to the cloud. AppDynamics' on-premise technology works reasonably well, but it doesn't have cloud features."
  • "AppDynamics works very well with the on-premise technologies, but it is behind the curve in the emerging cloud features."

What is our primary use case?

We use AppDynamics for monitoring application performance, end-users, and infrastructure. The product has analytics covering all these areas. 

What is most valuable?

We're a large organization, so we appreciate AppDynamics' wide coverage. It may not work great in all areas, but it has broad coverage. We use the same dataset for different use case aspects. That is the beauty of AppDynamics. You can coordinate APM, EUM, and infrastructure through one dataset. 

What needs improvement?

AppDynamics not so great with cloud technology. AppDynamics works very well with the on-premise technologies, but it is behind the curve in the emerging cloud features. 

The cloud is one area where I think AppD is not that great.

Basic monitoring is the main thing, but nowadays, everybody talks about observability. I'm not sure how well AppD fits into the so-called observability trend. The track-and-trace mechanism works very well with on-premises technologies but not so great with the cloud.

Cloud monitoring is becoming more critical. Competitors can pose a big challenge. AppDynamics is a top product, but they need to maintain the same trend in the cloud area, where it's not that great.

For how long have I used the solution?

We have been using AppDynamics for four to five years.

What do I think about the stability of the solution?

AppDynamics works reasonably good.

What do I think about the scalability of the solution?

AppDynamics is scalable.

How was the initial setup?

We use the SaaS model, which is the most common way to deploy AppDynamics. Infrastructure setup was not an issue as we chose the SaaS model. We don't have any concerns in terms of infrastructure. 

We only needed to deploy the agent, which was relatively straightforward. I wouldn't say it was effortless, but it wasn't complicated, either. We made a package to automate the deployment, which worked pretty well for us.

What's my experience with pricing, setup cost, and licensing?

I don't know the details about the pricing.

What other advice do I have?

I rate AppDynamics eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Technical Team Lead at a financial services firm with 10,001+ employees
Real User
Nov 30, 2021
Effective slow response identification, stable, and responsive support
Pros and Cons
  • "The most valuable feature in AppDynamics is the identifying of the slow responses, and additionally, it is easy to use."
  • "The scalable of this solution is relative."

What is our primary use case?

AppDynamics can be used for understanding where the bottlenecks are in your environment, and where your applications are struggling. For example, when you have major data collections, you can easily see in AppDynamics, when you have slow responses.

What is most valuable?

The most valuable feature in AppDynamics is the identifying of the slow responses. Additionally, it is easy to use.

For how long have I used the solution?

I have been using AppDynamics for approximately six years.

What do I think about the stability of the solution?

AppDynamics is a stable solution.

What do I think about the scalability of the solution?

The scalable of this solution is relative. I have an issue with the fact that when having a hundred servers, for instance, that's a hundred licenses. Sometimes, from a cost perspective, you might need to decide which 50 do you want to monitor, and not monitor.

We have approximately 5,000 using the solution.

How are customer service and support?

The technical support is great. After you have spent a certain amount with AppDynamics they provide you with dedicated support for your company.

How was the initial setup?

The installation was simple, and it took approximately one hour.

What about the implementation team?

The application owner can install it on their own if they follow the documentation.

What's my experience with pricing, setup cost, and licensing?

There is an annual cost to use this solution. The licensing model could be improved by making it more cost-effective.

What other advice do I have?

I would recommend this solution to others.

I rate AppDynamics a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Technical Team Lead at a financial services firm with 10,001+ employees
Real User
Nov 29, 2021
Quick installation, good interface, and user-friendly
Pros and Cons
  • "I have found some of the valuable features of AppDynamics Database Monitoring to be once the installation is complete, you are able to quickly start receiving metrics, which is great. The user interface is also very user-friendly."
  • "I have found it sometimes a bit difficult to trace the transaction all the way through to the application. I'm not sure if that problem is on the database side or on the application side, but that would be something that I would like to be improved. The traceability from the application to the database, sometimes, is a bit of a challenge. If you're using AppDynamics, with the Java agent, for instance, you need to be able to trace it through."
  • "I have found it sometimes a bit difficult to trace the transaction all the way through to the application."

What is our primary use case?

We are currently using AppDynamics Database Monitoring on-premise but we are migrating to the cloud.

We are using AppDynamics Database Monitoring to understand where the long queries are, and how your applications are performing against the database. You can actually see whether it's a database issue or if it's an application issue. Additionally, you can run explain plans against it, to see which queries need to be optimized.

What is most valuable?

I have found some of the valuable features of AppDynamics Database Monitoring to be once the installation is complete, you are able to quickly start receiving metrics, which is great. The user interface is also very user-friendly.

What needs improvement?

I have found it sometimes a bit difficult to trace the transaction all the way through to the application. I'm not sure if that problem is on the database side or on the application side, but that would be something that I would like to be improved. The traceability from the application to the database, sometimes, is a bit of a challenge. If you're using AppDynamics, with the Java agent, for instance, you need to be able to trace it through.

For how long have I used the solution?

I have been using AppDynamics Database Monitoring for approximately six years.

What do I think about the stability of the solution?

The solution is highly stable.

What do I think about the scalability of the solution?

We have more than 100 people using the solution in my organization. We have plans to increase the usage of the solution in the future.

How was the initial setup?

The installation is easy. It would take about an hour and a half maximum to do the installation because you need connectivity to the database itself. It was more a connectivity problem than it was an actual APM installation issue.

What about the implementation team?

I am able to do the installation myself.

What's my experience with pricing, setup cost, and licensing?

There is an annual cost for the use of this solution.

What other advice do I have?

I would recommend this solution to others.

I rate AppDynamics Database Monitoring an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer996000 - PeerSpot reviewer
Systems Engineer at a transportation company with 10,001+ employees
Real User
Nov 5, 2021
The business transaction that stands between multiple applications is most valuable, but it needs better resiliency and a lot of capabilities and features
Pros and Cons
  • "The business transaction that stands between multiple applications is proving to be most valuable."
  • "Its resiliency can be improved. We're told that the best we can do with an on-prem solution is to have a hot standby that requires a manual switchover. So, it is a do-it-yourself Ikea model of maintaining data consistency between two servers, without having low balance or failover considerations for an on-prem solution."

What is our primary use case?

It is primarily on-premises. We've been evaluating cloud, and I've got one application that's using a cloud-based solution, but the bulk of it is on-premises.

What is most valuable?

The business transaction that stands between multiple applications is proving to be most valuable.

What needs improvement?

Its resiliency can be improved. We're told that the best we can do with an on-prem solution is to have a hot standby that requires a manual switchover. So, it is a do-it-yourself Ikea model of maintaining data consistency between two servers, without having low balance or failover considerations for an on-prem solution.

There are a lot of capabilities and features that I need on a day-to-day basis that just are not included in the product. I have seen these capabilities and features in multiple other solutions. For number one, it has to be FedRAMP certified. We've been working around that with security and everything else. So, we need a solution that is fully supported in a secure federal environment.

For how long have I used the solution?

I have been using it heavily for about two and a half years.

How was the initial setup?

It was complex. There is nothing simple about this type of instrumentation.

What about the implementation team?

We had professional services from AppDynamics or Cisco for mostly on-prem expertise.

What other advice do I have?

I would advise others to take a higher systems-level approach to understand exactly what is needed in the way of instrumentation and monitoring within your enterprise. You can have a point solution like AppDynamics, and this is the big picture of the entire data flow throughout the system.

I would rate AppDynamics a six out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Manager, Enterprise Service at Hang Seng Bank
Real User
Oct 31, 2021
Reliable features, simple client installation, and has good performance monitoring
Pros and Cons
  • "Capacity planning is, in my opinion, the most useful."
  • "AppDynamics will assist the company in managing its overall systems, capabilities, and performance."
  • "While it is scalable, it could be better."
  • "AppDynamics is stable in terms of product features, but the core is a major concern."

What is our primary use case?

AppDynamics is used for performance management. It monitors the application's performance on a monthly basis.

I assist in the configuration of AppDynamics, which is used to measure the performance of the application.

How has it helped my organization?

AppDynamics will assist the company in managing its overall systems, capabilities, and performance. It will also assist the company in projecting the system's capacity.

What is most valuable?

Capacity planning is, in my opinion, the most useful.

What needs improvement?

While it is scalable, it could be better.

For how long have I used the solution?

AppDynamics has been in place for a couple of years, but we only started using it this year.

What do I think about the stability of the solution?

AppDynamics is stable in terms of product features, but the core is a major concern.

What do I think about the scalability of the solution?

AppDynamics is a scalable product.

How are customer service and support?

I have not contacted technical support.

How was the initial setup?

The initial setup is easier for the client.

In our environment, we already have the standard procedure in place to set up AppDynamics, to make it simpler.

What's my experience with pricing, setup cost, and licensing?

I was not involved with the procurement of AppDynamic, but I believe it's expensive.

What other advice do I have?

There are no minimum or maximum sizes; you can use AppDymaics regardless of your company's size. It is appropriate for small, medium, and large enterprises.

I would rate AppDynamics an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1404975 - PeerSpot reviewer
Service Delivery Manager at a tech services company with 51-200 employees
Real User
Jul 27, 2021
Scalable, good performance monitoring, and excellent for enterprise-level organizations
Pros and Cons
  • "The product is good for the enterprise SAS application performance monitoring and is good for a larger scale deployment such as what my company is working on."
  • "The initial setup could be easier."
  • "The initial setup is not easy or straightforward. It's quite complex."

What is most valuable?

The product is good for the enterprise SAS application performance monitoring. It's good for a larger scale deployment such as what my company is working on.

The solution is scalable.

What needs improvement?

The solution is complex. 

We'd like the solution to offer more AI features.

The initial setup could be easier.

They need to improve the infrastructure and make it less complex. There are too many modules and components. 

It would be helpful if the product had local support in our area. 

For how long have I used the solution?

We acquired the solution last year after we did a bit of research on its capabilities. We've been using it for a few months so far.

What do I think about the scalability of the solution?

The scalability is good. If a company needs to expand it, it can do so. It's a good product for large-scale projects and enterprises. 

How are customer service and technical support?

We don't have AppDynamics local support in my area. We only have a partner in my region, which is not really AppDynamics. In terms of the whole implementation, the experience, I wonder if the experience is good enough. I suspect a direct connection with AppDynamics might be better. If they had a product team in my region we might be better off.

How was the initial setup?

The initial setup is not easy or straightforward. It's quite complex. You really need to have local support.

What other advice do I have?

We are just a customer and an end-user. We don't have a business relationship with AppDynamics. 

I'd rate the solution at an eight out of ten. We've been happy with its capabilities over the time we have used it. 

I would recommend the solution, even with all of the complexity that it brings. However, I would advise new users or companies considering the product to make sure they have local support.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Splunk AppDynamics Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2026
Buyer's Guide
Download our free Splunk AppDynamics Report and get advice and tips from experienced pros sharing their opinions.