Symantec Siteminder Reviews

It provides us with authentications, authorizations, and basically providing the client with better secure services.

We can differentiate between the good logins with a genuine user and unauthorized ones.

It’s easy, versatile, and functionality-wise, it’s very user-friendly as well.

With SSO, we’ve been able to better serve our clients, and wherever these authentications are required we can effectively manage the authentications. The bottom line is that if the clients are happy with the SSO solutions we’re providing, we’re doing a great job and the product has been helpful.

I would say advanced authentication, but they have another product for that. SSO could be merged with automatic authentication, so if I want to use those services I could depending on our requirements, rather than having two different products installed.

Like every other product there are things that need improvement, but it has been pretty stable. From a job perspective, it does what it is designated to do. Sometimes there are issues with non-sequential navigation, but when there’s an issue we get a fix for it. There are no issues with the core functions.

We are applying the solution to a lot of the platforms we are planning for, and we’re pretty confident and positive that it will be the best solution for us.

It’s good. Sometimes you have to wait for the right resources to come up and follow the escalation chain, but they’ve always been very responsible. I would like to get answers right away in most of the cases, not being sent offshore to have some analysis done. But I’ve seen that improvement in the past year – the customer service has improved.

It was already in production when I joined.

We installed one version and there is a bug in it; from a customer perspective I would want that particular issue to be fixed rather than getting an answer that the bug will be fixed in the next version.

It doesn’t mean we’re not trying to address it from our side, but with clients on it, it does take time and we’ve got to keep in mind all of the consequences. If they could have those exact solutions for a particular issue that would be great.

You should understand their requirements before they select a solution. Then you need to verify that you have the correct infrastructure, resources, and that your applications are compatible with the SiteMinder solution.

The ability to easily manage user accounts is great.

Segregation duties is another great benefit. It has allowed us to automate the process of creating user accounts really well.

I can't think of any additional features I'd like to see, as it does everything we need.

We've been using it for around two years.

It’s been very stable so far and hasn't gone down at all.

It’s scaled up as far as we've needed so far. We're a midsize customer with about 2000 users, and it's been totally fine.

They get us answers, but often they’re too slow. It could take us as long as two weeks to get the answers we need. While sometimes it's quick, it has often been slower than ideal.

We’ve always been using this, and beforehand we used a homegrown solution. We switched because it had insufficient automation and our homegrown solution was just too inflexible.

I wasn't involved in the initial setup.

I always look for quality of services. CA have been OK so far, but not a slam dunk. We had one problem where they took forever to get back with us, but they eventually solved the problem fast.

My company also looked at IBM and Oracle, and I don't know why they chose CA.

Check how many endpoint systems it supports. We chose this because of the amount of endpoints, you can automate the creation of endpoint systems, and it has the ability to create custom connectors. It supports the connectors out of the box and this is faster and easier than doing it yourself.

The features most valuable to us are its usability, the way you can customize it, and its supportability.

From an organizational perspective, it helps us to maintain IDs and it enhances the user experience. With just a single ID, people don't have to really remember multiple user IDs and passwords. So, it's a tool to enhance the user experience.

I'd like to see less issues when we implement new customizations or technologies. Being able to customize is something we'd like to do, but it needs improvement to allow that to happen without issue.

It tends to be buggy, though not to a high level. Where we have seen most of the problems is when we want to incorporate a new feature or when we want to implement some customization or when we want to implement a new technology. During those times, we have seen it to be buggy.

Like the stability, we have had some issues with bringing in new integrations or customizing it for our need. It's been a journey figuring out how to scale it.

I wasn't involved in the setup.

It may be a good product, but I'd advise staying away from customizing it.

The most valuable features for us are:

• Access management
• Role-based authorization
• Identity provisioning
• Identity federation

The product greatly facilitates a centralized identity and access management system. It provides seamless navigation across different applications in addition to enabling the flexibility to personalize contents based on user attributes without additional requests.

It enables security and single sign-on to applications deployed on thick clients, web based applications, and ERP systems.

It easily integrates with third-party service providers by enabling federation gateway capabilities.

There is a considerable improvement in the product from previous versions, but a few items we feel need a little attention are the web agent installation process and steps – as it behaves differently on the same OS.

Improvements are also needed in the password policy template customization and it's missing the required documentation to do it.

The knowledge base needs to be enhanced as there are very limited resources on the web while debugging issues.

Avaya has used SiteMinder 12.5s2 and IdentityMinder for eight years. We also use the following products -

GovernanceMinder 12.6 – New to Avaya; in initial deployment
PIM R12.8 New to Avaya; in initial deployment

CA Single Sign-On – No issues encountered during deployment.

CA Identity Manager – No issues encountered during deployment.

CA Privileged Identity Manager – Few issues encountered during deployment, mainly related to resolution of DNS entries for Active Directory.

So far no issues encountered with stability.

So far no issues encountered with stability.

It's very good.

It's very good.

No previous solution was used.

It was a mix of internal Avaya and an IdmLogic team.

CA Single Sign-On was deployed by an internal Avaya team and CA Identity Manager was deployed by the IDMLogic team.

A CA team was instrumental in deploying CA Privileged Management solution.

CA and IDM Logic have very good expertise in implementation of these products.

No other options were evaluated, it's just upgrades.

Have a significant knowledge of the applications transitioning, as it requires interfacing with these products to ensure proper adoption. Have a roadmap to integrate identity and access management into your organization.

• Security configuration
• Flexibility

It provides a secure interface and single sign-on to a variety of different applications.

It's difficult to configure, and has a very old and challenging user interface.

I managed it for approximately three years.

No issues encountered.

No issues encountered.

It's reasonable, the support does respond within a reasonable time frame, but it can be very difficult to troubleshoot any issue.

It's reasonable. The support is not the quickest to respond and does not have a mature process in terms of what logs must be gathered, and what to gather before raising a case.

It was complex. There are a number of concepts you have to understand to use the product, and the concepts are mostly specific to this particular product.

CA provided assistance with augmentation of the existing solution, they provided quite a good level of support during the project.