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Symantec Siteminder pros and cons

Vendor: Broadcom
4.0 out of 5
Badge Ranked 1

Pros & Cons summary

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Prominent pros & cons

PROS

Symantec Siteminder offers robust scalability, supporting a large customer base and effectively managing bulk traffic.
The federation feature is highly customizable and integrates seamlessly with third-party vendors, enhancing security and reducing onboarding time.
Symantec Siteminder simplifies user access management with features like seamless integration and single sign-on, which improve user experience and efficiency.
Authentication and authorization features enhance security across sites, maintaining user safety through secure directories and integrated Active Directory support.
The solution's simplicity allows for quick deployment and integration within hours, alongside efficient debugging tools for administration.

CONS

Technical support has been lacking, with unresolved issues and slow response times.
The initial setup is complex and challenging, especially for large organizations.
Reporting needs improvement, including centralized reporting and integration into single sign-on.
There are compatibility issues with certain protocols such as OAuth and OpenID.
Adaptive authentication and multi-factor authentication should be integrated features.
 

Symantec Siteminder Pros review quotes

it_user304782 - PeerSpot reviewer
Middleware specialist at a insurance company with 10,001+ employees
Sep 25, 2015
It provides a secure interface and single sign-on to a variety of different applications.
it_user344034 - PeerSpot reviewer
Director of Security at a tech company with 10,001+ employees
Nov 20, 2015
The product greatly facilitates a centralized identity and access management system.
it_user345507 - PeerSpot reviewer
Program Manager at LS3 Technologies, Inc.
Nov 24, 2015
Segregation duties is another great benefit. It has allowed us to automate the process of creating user accounts really well.
Learn what your peers think about Symantec Siteminder. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,933 professionals have used our research since 2012.
it_user346296 - PeerSpot reviewer
Lead Technical Architect with 1,001-5,000 employees
Nov 25, 2015
The features most valuable to us are its usability, the way you can customize it, and its supportability.
it_user346686 - PeerSpot reviewer
IT Security Manager at a financial services firm with 1,001-5,000 employees
Nov 26, 2015
SiteMinder is an industry leading solution as everyone is using it.
it_user348408 - PeerSpot reviewer
IdAM Engineer with 1,001-5,000 employees
Nov 30, 2015
Its flexibility and ease-of-use are the most valuable features.
it_user348420 - PeerSpot reviewer
Security Engineer II at a tech services company with 10,001+ employees
Nov 30, 2015
It provides us with authentications, authorizations, and basically providing the client with better secure services.
it_user348447 - PeerSpot reviewer
IT Security Analyst at a financial services firm with 1,001-5,000 employees
Nov 30, 2015
It provides end users with SSO to our applications – they log in once and they can access all of our applications.
it_user58431 - PeerSpot reviewer
Delivery Manager - Technology - Identity and Access Management at a financial services firm with 1,001-5,000 employees
Nov 30, 2015
It helps protect our applications and provides identity management.
it_user349326 - PeerSpot reviewer
Senior Staff IT Engineer, Identity and Access Management at a comms service provider with 10,001+ employees
Nov 22, 2015
It restricts cookie replacement and provides enhanced ones, so the applications are safer, helping keep our data secure in a much better way without affecting user experience.
 

Symantec Siteminder Cons review quotes

it_user304782 - PeerSpot reviewer
Middleware specialist at a insurance company with 10,001+ employees
Sep 25, 2015
It's difficult to configure, and has a very old and challenging user interface.
it_user344034 - PeerSpot reviewer
Director of Security at a tech company with 10,001+ employees
Nov 20, 2015
There is a considerable improvement in the product from previous versions, but a few items we feel need a little attention are the web agent installation process and steps – as it behaves differently on the same OS.
it_user345507 - PeerSpot reviewer
Program Manager at LS3 Technologies, Inc.
Nov 24, 2015
They get us answers, but often they’re too slow.
Learn what your peers think about Symantec Siteminder. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,933 professionals have used our research since 2012.
it_user346296 - PeerSpot reviewer
Lead Technical Architect with 1,001-5,000 employees
Nov 25, 2015
It may be a good product, but I'd advise staying away from customizing it.
it_user346686 - PeerSpot reviewer
IT Security Manager at a financial services firm with 1,001-5,000 employees
Nov 26, 2015
With the other ones, we’ve had problems, and they don’t really match our business needs.
it_user348408 - PeerSpot reviewer
IdAM Engineer with 1,001-5,000 employees
Nov 30, 2015
The policy store configuration, and tuning the policy store is a bit complex in ensuring it does not corrupt.
it_user348420 - PeerSpot reviewer
Security Engineer II at a tech services company with 10,001+ employees
Nov 30, 2015
We installed one version and there is a bug in it; from a customer perspective I would want that particular issue to be fixed rather than getting an answer that the bug will be fixed in the next version.
it_user348447 - PeerSpot reviewer
IT Security Analyst at a financial services firm with 1,001-5,000 employees
Nov 30, 2015
Although the policy server has sometimes spontaneously restarted, it’s mostly good.
it_user58431 - PeerSpot reviewer
Delivery Manager - Technology - Identity and Access Management at a financial services firm with 1,001-5,000 employees
Nov 30, 2015
Upgrade planning is extensive and costly and involves a lot of applications, so we’d like to see that improved.
it_user349326 - PeerSpot reviewer
Senior Staff IT Engineer, Identity and Access Management at a comms service provider with 10,001+ employees
Nov 22, 2015
Not great. The first level of support is not up to the mark or able to understand the actual problem.