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it_user614262 - PeerSpot reviewer
Software Development Engineer at a financial services firm with 501-1,000 employees
Vendor
Aug 23, 2017
Enables data analysis without coding although lack of automated usage reports is a drawback

What is most valuable?

The following features were why we picked Tableau:

  1. Ease of use and integration.
  2. Analysis of data without need for coding.
  3. Gold standard intuitive, interactive, visualization experience.

How has it helped my organization?

Non tech users are able to use the self contained platform, interact with data and share findings.

What needs improvement?

  1. Tableau Online does not have any way of automating the usage reports. You can download them as a PDF but have to do so manually to distribute them. There is no way to schedule these reports for business users who would like to measure users activity.
  2. While you can see how many licenses are used, there is no way to see how many licenses are available for use. You have to contact support to get this information.

For how long have I used the solution?

We have used this solution for six months.

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Tableau Enterprise
January 2026
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What do I think about the stability of the solution?

No, we have not experienced any downtime or stability issues as yet with Tableau Online.

What do I think about the scalability of the solution?

No, we have not experienced any scalability issues as yet with Tableau Online.

How are customer service and support?

I would rate the technical support as eight out of 10. There are some inherent issues that are related to versions that they were not able to sort out and tickets remained unresolved.

Which solution did I use previously and why did I switch?

We used SSRS as our reporting solution. We switched because the deployment was archaic.

How was the initial setup?

We deployed the solution using IFrame via Salesforce.com. We experienced issues while configuring SSO through SAML.

Tableau was not accepting any metadata files that were uploaded whether they were new or ones that have we had worked on in the past. It claimed they were “invalid”. We opened a support ticket to find that this was a known issue. With the help of support, the issue was resolved at the Tableau back end.

What's my experience with pricing, setup cost, and licensing?

The quote is only valid for 15 days. There may be price changes (after 15 days) that might impact your cost and finance budget.

Which other solutions did I evaluate?

We evaluated eight vendors: Power BI, Tableau, Qlik, SAS, MicroStrategy, Domo, Sisense, and R Shiny. We compared FOSS and COTS options, assessed feature sets, vendors, and support. COTS was preferred, with Tableau edging out Power BI.

What other advice do I have?

Be sure to review all the vendors and features/functionality. There are many products out there in the market today.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user563166 - PeerSpot reviewer
Business Intelligence Manager at a non-tech company with 10,001+ employees
Vendor
Aug 23, 2017
Brings clarity in business opportunities through graphs, parameters, and filters

What is most valuable?

Visualization and storytelling.

How has it helped my organization?

  • Integrity of KPIs and business data with connection to more than one database.
  • Clarity in business opportunities (through proper graphics, parameters, filters, etc.).

What needs improvement?

Sometimes, when the KPIs or metrics are kind of complex, Tableau could slowdown in the timing of the process and respond (clicks).

For how long have I used the solution?

Six months.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

if you don't have specific/professional skills in database architecture, you may face trouble regarding this.

How are customer service and technical support?

Medium. Some space for improvement.

Which solution did I use previously and why did I switch?

Yes, QlikView.

How was the initial setup?

Kind of complex, because the amount of data we currently manage in our company is very big. We also work with a DWH that was not properly designed to serve as source of data to a BI platform, so we have to do a lot of arrangements in our DB, tables structure, and connections.

What's my experience with pricing, setup cost, and licensing?

To be careful about the specific functions and capabilities between the different license options (Server, Online, etc.). The price could be very different, so will the functional options, too.

Which other solutions did I evaluate?

Yes, OBIE.

What other advice do I have?

To be very clear about the expectations of the BI Project, to work in a very deep and detailed way regarding the PMO, and to clearly identify the key users and sponsors.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
Tableau Enterprise
January 2026
Learn what your peers think about Tableau Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.
it_user512082 - PeerSpot reviewer
ProductEngineer with 51-200 employees
Vendor
Aug 23, 2017
Really an A+ product which can integrate with Mapbox and other WMS services

What is most valuable?

The feature which I value the most about Tableau is its ability to plot nonstandard charts/graphs, such as coxcomb, streamgraph, chord, sankey, and hexbin charts, etc. The map feature is cool, too. For now, it can integrate with Mapbox and other WMS services. I wish in the future there were more choices.

How has it helped my organization?

Unlike most of products which have a limited period for trial use, Tableau Public is free, and because of that, our team is able to hold a regular workshop, in which each team member can have chances to share of what he/she learned from using the tool.

What needs improvement?

I think dashboard and story can still improve. For example, the placement of sheets on dashboard are quite tedious work, especially when the page is long. The automation of adjusting size of sheets has given us a hard time to place sheets neatly on the dashboard, even though the intention is good. As for story, just wish there could be more templates.

For how long have I used the solution?

Two to three years.

What do I think about the stability of the solution?

I think Tableau is quite stable, but it is likely to be an effect from another service, such as Web Map Service. Whenever there’s problem with the WMS, Tableau hangs with it.

What do I think about the scalability of the solution?

Not yet.

How are customer service and technical support?

Fairly good, since there are lots of forums and tutorials on the web which you can find.

Which solution did I use previously and why did I switch?

We used IBM Cognos back then, but it’s really not easy to use and since it’s an integration of variety of services, it’s quite confusing sometimes. Plus it required training lessons, which aren’t cheap at all.

How was the initial setup?

The initial setup is straightforward and easy.

What's my experience with pricing, setup cost, and licensing?

I think Tableau could try to have different types of pricing and licensing packages, since there are a variety of users with different needs. For example, some users prefer to buy a license for one time only and use the service without upgrade for a long period of time, but some prefer monthly subscriptions.

Which other solutions did I evaluate?

Besides Cognos, we also evaluated Power BI, SAP Lumira, Pentaho, OBIEE, BO, Spago, etc., but most of them are either too expensive, lack functionality, have limited usage of charts, are hard to use and unfriendly.

What other advice do I have?

It’s really an A+ product. Other than being a customer, we also suggest to our clients this product.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user722229 - PeerSpot reviewer
IT Instructor at a university with 1,001-5,000 employees
Vendor
Aug 23, 2017
User interface is designed for ease of use for non-technical users

What is most valuable?

User interface is designed for ease of use for non-technical users. Users can pick up the product without attending training session. This is a plus.

How has it helped my organization?

I have only used it to demonstrate the ease of use to financial type users in the commercial market. It is used in academia as a simply learning aid for data visualization.

What needs improvement?

Integration with big data platform is a plus for any BI tool. They need to perform ETL/ELT operations with a direct connect to Hadoop ecosystem and RStudio for data quality tasks or offer a similar features.

For how long have I used the solution?

Two years in academia and briefly with the State of Texas in a three month evaluation project.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

The free mapping component needs some enhancement for a better quality of geographic information, but it does connect with a ESRI mapping server for optimal data visualization of geographic information at an additional cost,

How are customer service and technical support?

Never used it, but the training needs some online learning courses for Tableau administration instead of relying on partner relationships to provide this training.

Which solution did I use previously and why did I switch?

I did not switch. I use QlikView, SAS Analytics, TIBCO Spotfire, and IBM Watson for college instructor roles.

How was the initial setup?

I only used the desktop version for evaluation of the product, and the student version online in academia. It was simple to install, but I am not sure about the server configuration.

What's my experience with pricing, setup cost, and licensing?

Pricing is fair for small business groups, but it also depends on the scalability that they need with the cartographic integration for better maps.

What other advice do I have?

Great tool.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
it_user570318 - PeerSpot reviewer
‎R&D Manager at a tech services company with 501-1,000 employees
Consultant
Aug 23, 2017
Data is almost real-time, allowing a better decision making process

What is most valuable?

It's ability to connect to multiple data sources, easy and intuitive interface, and analytics functions.

How has it helped my organization?

Yes. We use Tableau dashboards in Tableau Server (connected to our ERP system) in our weekly executive sales meetings. The data is almost real-time, allowing a better decision making process.

We also use Tableau to identify data quality and cleansing related issues.

What needs improvement?

Custom formatting and layout.

For how long have I used the solution?

Three years.

What do I think about the stability of the solution?

Only with SAP BW data sources.

What do I think about the scalability of the solution?

Not yet.

How are customer service and technical support?

An eight out of 10.

Which solution did I use previously and why did I switch?

Yes. SAP BusinessObjects Dashboards/Xcelsius. Switched because of easy adoption of Tableau, and minimum knowledge required.

How was the initial setup?

It was very easy.

What's my experience with pricing, setup cost, and licensing?

To consider that MS Power BI, which costs less, requires MS Office 365 subscription. Therefore, the investment in Tableau is less.

Which other solutions did I evaluate?

Yes, Microsoft Power BI, SAP Lumira, and BOARD.

What other advice do I have?

  • Define clear objectives and outcomes.
  • Proper sizing if Tableau Server is needed.
  • Follow Tableau Drive Methodology.
Disclosure: My company has a business relationship with this vendor other than being a customer. Yes. Reseller and Service Provider.
PeerSpot user
PeerSpot user
Sr Programmer Analyst at a construction company with 1,001-5,000 employees
Vendor
Aug 23, 2017
A very straightforward setup, but limited extract functionality

What is most valuable?

Tableau's strength is visualization. If a report/dashboard is presented in visualization, the end user can easily connect with the data compared to a tabular format.

How has it helped my organization?

We created a dashboard that displays booking and shipping orders with month-to-date rolling. Executives get a better understanding of the organization as soon as they open this dashboard everyday.

What needs improvement?

There is lot of improvement needed on Tableau extracts. Right now, Tableau doesn't support updating extracts with only changed records. We are doing full extracts everyday, which is utilizing a lot of resources.

For how long have I used the solution?

More than two years.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

We are limited with the Tableau extract functionality, which is causing an overburden on resources.

How are customer service and technical support?

Technical support is very helpful and prompt on their service, a very knowledgeable support team.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Follow the documentation provided. It is a very straightforward setup.

What's my experience with pricing, setup cost, and licensing?

If the user base is huge, try getting enterprise level licenses. If not, you can get desktop licenses for power users.

Which other solutions did I evaluate?

Evaluated a few options: QlickView and OBIEE.

What other advice do I have?

First try a proof of concept with one data set using Tableau. Present it to the user community. Try to work with an implementation partner. Training is essential for power users.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user639489 - PeerSpot reviewer
Enterprise Risk Manager at a transportation company with 1,001-5,000 employees
Vendor
Aug 23, 2017
Presents analysis results in a visual manner, though improvement needed in filters when applied on large data sets

What is most valuable?

The most attractive feature for our users is the ease of visualizing data in a meaningful manner. The ease of experimenting with different visualizations is also very useful.

The ability to load and work with large volumes of data without requiring very high level of system resources is also valuable for us.

How has it helped my organization?

Key users of Tableau are from the Internal Audit team. Introduction of the tool has allowed the team to move away from data sampling to working with the entire data population in most cases. More importantly, the ability to present the analysis results in a visual manner to stakeholders, which has enhanced the ease of communicating the impact of the audit findings.

What needs improvement?

Improvement is required in the way filters operate when applied on large data sets. Having the ability to select and deselect filters without having to retrace the original path would make it easier to demonstrate the results.

For how long have I used the solution?

More than two years.

What do I think about the stability of the solution?

The maximum volume of data we have connected is approximately six million records each having about 130 data fields. We did not encounter stability issues when connecting to a pre-downloaded copy of the data. However, on trying to access the live data (a flat file system), the operation was very slow.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

With reference to the issue stated above, we noted that Tableau did not attempt to provide any resolution for the issue. We felt that they just left it with the local vendor to sort out the issue (which was never resolved).

Which solution did I use previously and why did I switch?

We have used (and continue to use) ACL for data analytics. However for simple analytics, and in particular, data visualization, we prefer to use Tableau. We have also seen that users are able to understand Tableau faster than ACL.

How was the initial setup?

The initial setup was for the desktop version of the tool connecting to Excel files and stand-alone databases at the back end. We did not have any issues with this.

However, on attempting to move to the server version, we faced issues with data connectivity for our core ERP which were not resolved. Attempting to connect to the Oracle HRMS module went without a hitch, and within a few seconds, we were able to perform live data analysis without any degradation in performance. Connecting to our core ERP (Kerridge Autoline, now known as CDK Autoline) failed due to ODBC driver version issues (we presume).

What's my experience with pricing, setup cost, and licensing?

The Desktop and Professional version pricing is straightforward. Cannot comment on the Server licensing aspect.

Which other solutions did I evaluate?

Qlik Sense and ACL.

What other advice do I have?

Thoroughly test your data connectivity requirements to make sure everything works well.

From an end user perspective, it is a very easy tool to use.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user449397 - PeerSpot reviewer
Business Intelligence Specialist
Vendor
Aug 23, 2017
Easy to create trend information for recent years

What is most valuable?

  1. Possible to access various data sources (data base, etc.).
  2. Based in memory for functional implement.
  3. Easy to use if user is not an IT engineer.
  4. Function for suggesting various view with mixed dimension and fact.
  5. Easy to create trend information for recent years.
  6. Function for helping to calculate summary easily related to statistics.

How has it helped my organization?

  1. We can compose indicators about sales and properly reset our goals for each level.
  2. Maximizing the marketing effect to analyze customers acting with various angles.

What needs improvement?

  1. About Tableau Server, it has to access various OS, not only Windows' server.
  2. When extracting data, it can perform tasks about the update.
  3. Needs tuning for slow work blending technology between dissimilar systems.

For how long have I used the solution?

Since July 2011. Almost about six years.

What do I think about the stability of the solution?

There is no issue with the stability.

What do I think about the scalability of the solution?

There is no issue with the scalability.

How are customer service and technical support?

Really good for technical support.

Which solution did I use previously and why did I switch?

Yes, I did. It had the same functions with a value of four questions.

How was the initial setup?

There is no need to initially setup Tableau software. But, it needs to be setup right before scheduling to use Tableau.

What's my experience with pricing, setup cost, and licensing?

It would be the best to request them to Tableau Software.

What other advice do I have?

This is a powerful product that allows users to analyze themselves rather than viewing the report. I hope you can master it and become an advanced data analyst.

Disclosure: My company has a business relationship with this vendor other than being a customer. We are an official partner in South Korea.
PeerSpot user
Buyer's Guide
Download our free Tableau Enterprise Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free Tableau Enterprise Report and get advice and tips from experienced pros sharing their opinions.