What is our primary use case?
We typically use the solution for project management. We use it for tracking tasks, risks, issues etc.
it is great that it is a cloud based SaaS solution which makes it really easily to set up and start using it.
Card and checklist capability make it easy to keep everything together at one place, and for the senior management to review key projects and the updates. Ability to prioritise and indicate variance allows us to highlight important issues and bring oversight at the right time.
How has it helped my organization?
Trello boards are easy to use, one can create cards for key projects, tasks and activities which are easy to track and monitor.
It has collaboration features through which team members can centrally manage their projects. It is great way to manage key tasks and activities and drive conversations with your teams and key stakeholders.
In my company, we use Trello boards to manage projects in an agile and collaborative fashion.
What is most valuable?
1. It has a very modern-looking interface.
2. It is easy to use.
3. The product is very intuitive.
4. We found the setup to be quite simple.
5. It's not too expensive.
6. Great drop and drag features.
7. Commenting capabilities with auto notifications to team members.
8. Allows filtration of cards basis on key criteria so you can quickly focus on the important ones.
9. Ability to Create checklists for key tasks with assigning of responsibility and due dates
10. Reminders
11. Analytics with charts
What needs improvement?
Trello is already a very rich tool with Analytics and automation capabilities and ability to integrate with multiple storage formats
One can also customise their categories according to one’s needs and add validation rules to that.
What I have especially found useful are the analytic capability with the ability to create ready to consume charts etc and give various slices and dices of it.
I think the only additions I can think of are possibly enabling Many more categories such as whether it is a risk or defect or issue
And, possibly RAG status can also be enabled at a checklist level
We are exploring the Gantt chart capabilities of the solution and would like to see a strong Gantt chart capability to give us a one shot linear view of the project
Buyer's Guide
Trello
June 2025
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For how long have I used the solution?
I have been using the Trello Boards for over a year now.
What do I think about the stability of the solution?
The solution is stable. There are no bugs or glitches. It's reliable. It doesn't crash or freeze. It has good performance.
What do I think about the scalability of the solution?
It's very scalable. You have to just add the users to a workspace within your organisation , and that's about it.
There must be lot of people using in our company as my company is big. It's got 500,000 people. I could roughly say, almost 1,000 to 5,000 people might be using Trello, if not more.
How are customer service and support?
I've never used technical support. I can't speak to how helpful or responsive they might be.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I've not been instrumental in decisions related to adding or changing solutions within my organisation. However, this product is very easy to set up and probably not really expensive also. Thanks to that, the ease of use, and installation, the company chose to use it.
How was the initial setup?
For us, it's relatively easy to set up. All we have to use is our IBM existing login. We simply log into the Trello board with your IBM credentials and that works. There's no difficulty in logging in or setting it up. It's very easy. That is because it is a SaaS, cloud based solution.
Admin has to create a workspace and add users to their respective workspace and they get an email notification to start using it.
What about the implementation team?
Not applicable. Our IT team had to probably just whitelist the url to make it accessible for users within the organisation
What was our ROI?
I do not have this information
What's my experience with pricing, setup cost, and licensing?
The cost of the product is not overly expensive.
For me, it was free of cost. However, for those who have to pay, I'm not sure of the exact pricing.
Which other solutions did I evaluate?
We were using JIRA before we moved to Trello Boards.
and our experience of using JIRA was less than optimal. It was not very intuitive to use and I think the interface was very clumsy
What other advice do I have?
I'm a customer and an end-user.
We are using the latest version of the solution. It is SaaS-based.
I'd advise people interested in trying the solution to just jump in and start using it. It is very effective and simple to use.
I'd rate the solution nine out of ten. I may not have used all of the features yet. However, it is very uncomplicated and has a nice user interface. It feels very modern and nimble.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
IBM
Disclosure: My company does not have a business relationship with this vendor other than being a customer.