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Victor Arceo - PeerSpot reviewer
IT Operations Section Head at Toyota Motor Philippines Corporation
Real User
Top 20
Offers quick and timely updates, and the management is simple
Pros and Cons
  • "The solution offers quick and timely updates."
  • "We do not have much control as we have to work with regional policies and regional support."

What is our primary use case?

We use the solution for endpoint protection. 

How has it helped my organization?

Prior to this solution, we used Symantec, and we managed everything locally. When we were researching this product, we liked that it was managed based on region. We had good results following incidents and observed detection capabilities. 

What is most valuable?

The pricing is very good.

The solution offers quick and timely updates. We also like that the solution is managed by the region. We're in the Asia Pacific. The management is simple and our support does not need to worry as much. 

We have also been able to free up time. We can allocate that time to other tasks. We began to realize the benefits of the solution within six months of implementation. 

What needs improvement?

At the moment, we have no issues with the product. However, we do not have much control as we have to work with regional policies and regional support. I'm not sure if this is an HP item or a Trend Micro program issue. Nevertheless, product-wise, we have no concerns. 

Trend Micro has mentioned the potential for EDR functionality. We are excited about that. It will be good not to have a separate license for ADA. 

Buyer's Guide
Trend Vision One Endpoint Security
June 2025
Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.

For how long have I used the solution?

I've been working with the solution for four years.

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution scales well. 

How are customer service and support?

We don't have any interaction with Trend Micro's technical support. We do have local support, however, our interactions with them are very minimal. We might ask questions about bugs we've found, but that's it. They respond quickly.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We also use Cisco. 

In the past, we used Symantec, but we no longer use it. Once we evaluated Trend Micro, we decided to switch. 

How was the initial setup?

The initial setup is very straightforward. There were no complexities. It only takes one or two minutes to deploy. We have the product in multiple locations and branches.

What about the implementation team?

Our support handled the product's initial setup. We didn't need any assistance. 

What was our ROI?

While I cannot put the ROI into financial terms, in terms of operations it's quite good. We have fewer incidents and the response time is quick for virus-related issues. We can resolve events faster and we might have noted a 50% ROI.

What's my experience with pricing, setup cost, and licensing?

The product's price is fair. We get a regional discount. There are also regional maintenance costs that are not connected to Trend Micro directly. They are part of a service we have. 

Which other solutions did I evaluate?

We did not evaluate other options before choosing Trend Micro. 

What other advice do I have?

We use the product's latest version. 

I'd rate the solution a nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Manager at Gsfc Ltd
Real User
Top 5Leaderboard
A user-friendly solution that provides virtual patching to protect systems with old operating systems from attacks
Pros and Cons
  • "The most valuable feature of Trend Vision One Endpoint Security is the virtual patching it provides."
  • "The solution can be improved to utilize fewer system resources, like memory and hard disk, during scanning."

What is our primary use case?

We use Trend Vision One Endpoint Security for securing end-user systems, desktops, and laptops. We also use it to secure the data in the user system, which we officially provide to employees. It also supports backward compatibility by providing virtual patching to operating systems like Windows 8, whose end-of-life was declared by Microsoft.

How has it helped my organization?

Normally, all organizations have their own domain services. Employees who log in to the local LAN network are given unique login credentials to log in to the system and access applications. Without the solution, DDoS attacks could happen in the network, and unknown traffic could be generated from the endpoints. Sometimes, the malware uses up all the resources, generates traffic, and destabilizes the server or network connectivity.

Services like Trend Vision One Endpoint Security and endpoints security identify malware or viruses infecting the systems. We can disconnect them from the network and limit unknown traffic. The official work which needs to be done gets faster. Otherwise, it slows the network and affects the other systems by overloading the services and applications.

Since we have installed the solution in the system, malware attacks get quarantined, and we get notifications on our dashboard. We get a notification on the solution's centralized dashboard, and then we take the needful action on that.

Trend Vision One Endpoint SecurityOne has advanced protection capabilities that adapt to protect against unknown and new threats.

The solution detects ransomware with run-time machine learning capabilities.

The solution's ransomware detection ability is very important to us.

The dashboard provides us with a single console for cross-layer detection, threat hunting, and investigation. It is very important to have a single console for cross-layer detection.

The solution does not provide end-to-end visibility into the entire IT security environment. It only provides visibility for the desktop part. There is a separate solution for the server part. However, the solution provides complete visibility for the end user part.

The solution integrates with other security products. As part of integrating with other security products, when a threat is detected in the network sandbox, the solution deploys rapid updates to the endpoint. We have scheduled updates. On the server, it gets automatically updated, but on the end user part, we have defined the schedule for when it should get updated.

Trend Vision One Endpoint Security is easy to learn because it's a web-based application. It gives a dashboard on the web, making it easy to identify the affected endpoint or port. So it's easy, and any technical person can use it in a simple way.

Administering it is just a one-time setup; if you have done it, you won't face any issues.

Trend Vision One Endpoint Security has reduced administrative overhead for us. Earlier, we used a different endpoint solution. So the administrative people involved with the old solution are also involved in the new solution.

We are using Trend Micro's managed XDR services in conjunction with Trend Vision One Endpoint Security, which has been quite useful for our Trend Vision One Endpoint Security deployment. It's an additional benefit to the Trend Vision Service.

Users can evaluate the product, and they can use it. We have been using it for the last six to seven years, and it's a stable solution. We haven't faced many issues. The functions we set are normal, and if the end-user faces any issue, we can easily rectify it.Trend Vision One Endpoint Security is a user-friendly solution that can be used by all organizations.

What is most valuable?

The most valuable feature of Trend Vision One Endpoint Security is the virtual patching it provides. If no patches are available for any operating system we use, the system becomes vulnerable to attacks. Trend Vision One Endpoint Security provides virtual patching services, which protect the system from any attack.

The virtual patching feature of Trend Vision One Endpoint Security is quite significant. While Microsoft has released new operating systems like Windows 10 and Windows 11, older operating systems like Windows 8 and Windows 7 are being used for specific purposes. It's not possible to immediately upgrade to a new operating system once it is released. In such a case, we can use the virtual patching feature, which helps limit any attacks on that system, and we can use it till we go for any replacement or upgrade of that machine.

What needs improvement?

The resources used by Trend Vision One Endpoint Security during scanning could be improved. Once the endpoint scanning starts, it may run up to two to three hours; and other applications slow down during that time. The solution can be improved to utilize fewer system resources, like memory and hard disk, during scanning.

For how long have I used the solution?

I have been using Trend Vision One Endpoint Security for the last six years.

What do I think about the stability of the solution?

Trend Vision One Endpoint Security is a stable solution.

I rate it a nine out of ten for stability.

What do I think about the scalability of the solution?

Trend Vision One Endpoint Security is a scalable solution.

I rate it an eight out of ten for scalability.

Which solution did I use previously and why did I switch?

We previously used McAfee. McAfee had some business changes as some other company took over, and there was no future roadmap for the next releases. I was unclear if I would get any updates or if the solution would introduce new versions or releases in the coming years.

How was the initial setup?

The solution's initial setup is straightforward. We have installed the solution on two virtual servers with high availability mode.

What about the implementation team?

We had support from Trend Micro, and a partner was also involved in the solution's deployment. So around four people were involved during the solution's one-time installation.

All the departments use Trend Vision One Endpoint Security in our organization. We have a separate contract for the maintenance of the solution on an on-call basis. If we face any maintenance issues, we open a ticket.

What was our ROI?

We have seen a return on investment with Trend Vision One Endpoint Security. We have seen a significant reduction of around 60 to 70% in viruses and malware since we started using Trend Vision One Endpoint Security.

What's my experience with pricing, setup cost, and licensing?

The subscription model is definitely on the expensive side. Earlier, we used to pay a one-time license fee and yearly support charges. However, with the subscription model, we have to pay more for the complete cost every year.

What other advice do I have?

Overall, I rate Trend Trend Vision One Endpoint Security an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Trend Vision One Endpoint Security
June 2025
Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.
IT Architect
Real User
Lightweight, easy to manage, and cost-effective
Pros and Cons
  • "The antivirus itself is also lightweight. It does not hamper the performance. It is not resource-hungry. It does not impact the overall performance of the device. It is just there, and it is easy to use."
  • "The console can be better in terms of management and viewing the hierarchy of devices. Currently, setting up the hierarchy OU-wise is a bit cumbersome. It can be made a bit easier. If that can be more user-friendly and easier to manage, it would be great."

What is our primary use case?

We used it as an antivirus for endpoints. 

How has it helped my organization?

We implemented Apex One to have secure endpoints. I am an IT administrator, and I look into security. We chose this product because there is a SaaS-based platform through which the manageability is easy. No on-premise-specific connectivity is required for centralized management. The agents that are installed on the endpoints can communicate well with Trend Micro Cloud and get the latest updates. All the logs and other things flow seamlessly between the endpoint and Trend Micro Cloud.

We saw a plethora of benefits, specifically in terms of managed endpoints. We could see all the AV statuses in the console, and we could sort all the alerts and other things in a single console. It was easy from the management point of view and the compliance point of view. We were happy with the product.

Apex One is good for defending endpoints against threats such as malware, ransomware, and malicious scripts. It does not detect ransomware on every occasion with its runtime machine-learning capabilities, but it is pretty good.

It provides a single console for cross-layer detection, threat hunting, and investigation. These capabilities are pretty important for us. Security is one of the most important parts of any enterprise, especially in the hybrid work culture environment where everybody is not working from an office location. The workforce is mobile. People are working from home and other locations. In those scenarios, security becomes a requirement.

Apex One's single console does not provide end-to-end visibility into the entire IT security environment, but it does give visibility into the antivirus side. With security, there are multiple things such as multifactor authentication, single sign-on, access management, rule-based accesses, automated detection and response, and cloud-based security. All this is not there with Apex One. The scope of Apex One is the endpoint. It is installed on endpoints as an antivirus, and it gives a complete view of that but not the overall IT security.

Apex One is a pretty simple solution. It is pretty easy to master.

It was pretty helpful in reducing the employee workload. There was ease of management and deployment. We did not have to install it manually. It was automated onboarding. It was pretty good. It reduced our workload by 10% to 20%.

Apex One reduced viruses and malware. There was a 20% to 30% reduction.

Apex One has advanced protection capabilities that adapt to protect against unknown and stealthy new threats, but for the automated response, you need an XDR solution so that no IT admin is required to respond to any threat. Apex One does not have this capability. For this, you need a higher product or subscription from Trend Micro.

Apex One is easy to manage, but there is an administrative overhead because of the way Apex One creates a structure of the organization with OUs and other things. If you have a large number of devices in the organization, it is a bit of an administrative overhead to manage them because you have to look into each and every device and its compliance. Around 5% to 10% of devices would act as rogue, would not be compliant, or would not be connecting. They require manual intervention where you go and reinstall Apex One agent on the device.

What is most valuable?

In terms of security, Trend Micro is pretty fast and good at dealing with any outbreaks or vulnerabilities exposed in the environment. The updates and patches that come through Trend Micro are pretty good, and they are fast to respond to any malicious or vulnerable things in the environment. That is one of the best features. 

The antivirus itself is also lightweight. It does not hamper the performance. It is not resource-hungry. It does not impact the overall performance of the device. It is just there, and it is easy to use.

What needs improvement?

The console can be better in terms of management and viewing the hierarchy of devices. Currently, setting up the hierarchy OU-wise is a bit cumbersome. It can be made a bit easier. If that can be more user-friendly and easier to manage, it would be great.

For how long have I used the solution?

I have been using Trend Micro Apex One for the last two years.

What do I think about the stability of the solution?

It is a stable solution. If it is given the right amount of management and administration, it is a good solution.

What do I think about the scalability of the solution?

Its scalability is good. It is a cloud solution. It is easy to expand your capacity. You just have to buy a new set of licenses or additional licenses, and they can mount that capacity in your cloud platform.

We have multiple locations and multiple departments. In our organization, we have around 6,000 users who are scattered globally. Most of them are based in India. About 40% are in the United States of America, and 10% to 20% are in Europe.

How are customer service and support?

I am satisfied with their support. I would rate them a seven out of ten. They are like any other company's support. If you are facing a specific problem that requires in-depth analysis, it can get hard to get to the right engineer. It can take time to get through to the right engineer.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We were using McAfee before using Apex One. Pricing, functionality, and ease of management were the reasons for moving to Apex One.

We have recently migrated from Apex One to Microsoft Defender for Endpoint. Apex One is an Endpoint Detection and Response or EDR solution, whereas Microsoft Defender for Endpoint has XDR capabilities. Apart from detection, it is also helping in responding to those detections and providing automated responses to those detections. In addition, Microsoft Defender for Endpoint is bundled with our subscription. Security is a part of it, so we decided to go for Microsoft Defender for Endpoint, but Apex One was our solution for two years. During the COVID time, when we went into a hybrid work environment and people were working from home, it helped us very well during that time.

How was the initial setup?

It was overall straightforward, but there were a few challenges. The reason we went for Apex One was that it is a cloud-based solution. 

It was pretty straightforward to enroll the endpoints. We integrated it with our Active Directory and all the devices were easily enrolled.

The removal of Trend Micro was challenging. When we moved away from Trend Micro, it was a bit of a challenge to remove the tool.

In terms of maintenance, it does require maintenance. From time to time, there will be new agent versions that need to be deployed. The first time also, we had to deploy the agents through SCCM. There are regular updates from Trend Micro. About 80% to 90% of devices get those updates and about 10% to 20% lag behind, so it does require regular monitoring and sometimes manual intervention to check why the updates are not happening. You might have to reinstall the agent on a device.

In a few scenarios, we did engage with Trend Micro where we had an additional or early release of the patches that can be deployed, and we did use that support.

What about the implementation team?

There were two people from our organization, and there were two people from our partner who helped us with the solution.

What was our ROI?

It was as per expectations. It did the job well. We were using it for our internal IT, so there was not much return on the investment. It was covering the cost, and it was doing the job as expected.

What's my experience with pricing, setup cost, and licensing?

It is cost-efficient.

What other advice do I have?

I would recommend doing a proof of concept. I would recommend this product in certain scenarios. If you are just sticking to Apex One and not going for the XDR solution from Trend Micro, you are missing out on modern-day security practices. Just going for Apex One might not help your environment if you are into security and have users based in different locations. I would suggest going for an XDR solution if you are going for Trend Micro. Also, if you are using Microsoft 365 subscriptions or any higher subscription with Microsoft that includes Microsoft Defender for Endpoint, then you can go for Microsoft Defender for Endpoint. It is a good XDR solution, so you can use it instead of investing in another security solution.

Overall, I would rate Trend Micro Apex One an eight out of ten. As a product, it is pretty cool. It delivers what is promised.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Julio Velasco - PeerSpot reviewer
Information Security Coordinator at a maritime company with 10,001+ employees
Real User
Top 5
It provides a single console for receiving information about our entire environment
Pros and Cons
  • "Trend Micro has advanced protection capabilities that cover unknown and advanced novel threats. It's critical because restoration could be complicated if we lose machines or information on the machine. If we lose some business information, we might run afoul of the law. Apex One can prevent all these incidents. It's an excellent solution."
  • "Initially, it isn't easy to understand the console because most of the applications integrate through Visual One. When we create a new dashboard, it takes some time to adapt, but the IT staff does not have any problems."

What is our primary use case?

We use Trend Micro to troubleshoot and monitor. We implemented it to gain more visibility into the networks we manage. Automatic network mapping helps visualize the network.

How has it helped my organization?

Trend Micro reduces our response time by around 40 percent. We can patch vulnerabilities and create specific rules to fix issues before an official solution is available. We've also reduced viruses and malware by about 30 percent. 

The Trend Micro security products are well-integrated with each other, creating a lot of value for the company. We need a comprehensive solution for preventing all cyberattacks and problems users cause when they don't understand the dangers of clicking on phishing websites, emails, attachments, etc. The company needs to reduce its exposure to threats. If we lose the data, we lose the company. 

What is most valuable?

Apex One provides a single console for receiving information about each machine, virus, malware, etc. The console receives telemetry from each machine that we can consolidate and view on one dashboard. We can see all the problems and vulnerabilities to make the best choices to prevent, restore, or recover. It gives us unified visibility into our entire IT environment. It's easy to administer Apex One. There are some advanced settings, but they aren't difficult to understand, and the documentation is detailed. 

OfficeScan wasn't 100 percent perfect when it was rolled out, but integration with Apex One improved its efficiency for dealing with trending attacks or ransomware. Initially, it wasn't very good, but now we can better control the environment. 

Trend Micro has advanced protection capabilities that cover unknown and advanced novel threats. It's critical because restoration could be complicated if we lose machines or information on the machine. If we lose some business information, we might run afoul of the law. Apex One can prevent all these incidents. It's an excellent solution.

Machine-learning ransomware detection is essential, as ransomware attacks can be difficult to contain. Without this agent, we wouldn't know that we lost all this information, and we might be forced to close the company and lose money.

What needs improvement?

Initially, it isn't easy to understand the console because most of the applications integrate through Visual One. When we create a new dashboard, it takes some time to adapt, but the IT staff does not have any problems.

For how long have I used the solution?

We have used Trend Micro for seven years.

How are customer service and support?

Trend Micro's support has been very helpful.

Which solution did I use previously and why did I switch?


How was the initial setup?

Deployment is simple. The engine was difficult to install the first time, but the latest versions are different. The package is small and doesn't affect the performance. It deploys quickly and we start receiving the telemetry on the console fast. 

What was our ROI?

Trend Micro reduces equipment costs. We don't need to buy services for an on-prem data center.

What's my experience with pricing, setup cost, and licensing?

In Brazil, Trend Micro is cheaper than its big competitors like CrowdStrike and Symantec.

Which other solutions did I evaluate?

We evaluated several products and landed on the Trend Micro stack because it can be integrated with different solutions. They also have products covering various IT areas, such as networks, email, etc., that we can control from one place and manage from our mobile phones. The appeal of Trend Micro is that we can consolidate all our security and IT tasks into one console.

What other advice do I have?

I rate Trend Micro eight out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Phuti Teffo - PeerSpot reviewer
SecOps Engineer at a insurance company with 201-500 employees
Real User
Top 20
We have a single platform that integrates well and helps reduce staff workload
Pros and Cons
  • "Vulnerability management is a valuable feature that I enjoy."
  • "Apex One's threat and vulnerability management has room for improvement."

What is our primary use case?

We use Trend Micro Apex One to monitor our security environment. 

How has it helped my organization?

Apex One helps us defend our endpoints against threats such as malware, ransomware, and malicious scripts. We have configured Apex One to send us alerts so that we can take remedial action.

Apex One has advanced protection capabilities that adapt to protect against unknown and stealthy threats. These advanced protection capabilities are important because most targets are end users who are not well-informed and make mistakes that can end up compromising our entire environment.

It uses its runtime machine learning capabilities to detect ransomware attacks.

They provide a single console for cross-layer detection, threat hunting, and investigations. I find the single console very useful because it eliminates the need to log in to multiple consoles to view different security layers, such as Mail Security. For example, I can see all of my security information in one place, without having to log in and out of different consoles.

The single console provides end-to-end visibility into our entire IT security environment, which has helped to reduce our response time. We configured the alerting and have dealt with a lot of false positives since there are often a few false positives among security alerts. The solution is also capable of performing remedial actions without requiring me to actively monitor it. For example, I am working towards the mole, and there is no one in the office monitoring it because we do not have 24/7 monitoring. We have configured the solution so that I will be notified whenever there are alerts, and the solution will take action from the cloud.

Apex One integrates well with all our security products. 

I'm more technically inclined. When I joined my current company, I had never used Apex One before, but I've been able to navigate it easily since then. We have some reading materials, but the best thing about Apex One is that it provides recommendations, just like Microsoft Sentinel. This makes it easy to learn. If I'm not sure about something, I can go to the Learning Hub and watch videos on how to do it, in case there's something I don't understand.

The difficulty level of administering Apex One is reasonable. Many features are self-explanatory. For example, if we click on an alert, it provides a recommendation of what to do. Therefore, learning to use Apex One is not difficult. In general, all these security products are not difficult to use. For example, I have never used QRadar, but I believe it would not be difficult because I have used similar products in the past. All these products have many similarities.

We have seen a reduction in viruses and malware since we implemented Apex One. Occasionally, when I review tickets or attend SecOps meetings, I only see a presentation of what has been detected. However, I can confidently state that the number of incidents has decreased significantly, as we have not had many since I joined the company.

Apex One as SaaS has helped reduce our staff's workload by deploying endpoints in the cloud. We do not need to monitor our environment all day.

I believe the managed XDR adds value to our Apex One deployment. 

What is most valuable?

Vulnerability management is a valuable feature that I enjoy. I also enjoy having a single platform.

What needs improvement?

Apex One's threat and vulnerability management has room for improvement.

For how long have I used the solution?

I have been using Trend Micro Apex One for one year.

What do I think about the stability of the solution?

I would rate the stability of Trend Micro Apex One as eight out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of Trend Micro Apex One as eight out of ten. We are currently looking into increasing our usage.

How are customer service and support?

Technical support is excellent. We have an account manager who is always available to help us when we have a problem, regardless of the time zone difference.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

In my previous organization, I used CrowdStrike. The single platform offered by Trend Micro Apex One is an advantage.

What other advice do I have?

I would rate Trend Micro Apex One eight out of ten.

Apex One provides virtual patching to protect against vulnerabilities, but we don't use the feature because we are already using Qualys Patch Management.

We have 20 people who use Apex One within our organization, including 10 administrators.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Tata Medical Center logo Senior IT Infrastructure Supervisor at Tata Medical Center
Real User
Top 5
A technically stable and feature-rich endpoint security, but potential drawbacks include higher renewal costs and challenges with technical support
Pros and Cons
  • "The most valuable aspect is achieving zero attacks and zero data compromise."
  • "There is a need for enhancement in certain reporting formats."

What is our primary use case?

Our experiences involve troubleshooting and resolving problems related to proxy services, contributing to a diverse set of use cases in our efforts. We currently utilize the complete premium suite and have not integrated it with any other security plans. The learning curve for Apex One is minimal; the user console is user-friendly. Effectively using the administrator console poses no significant challenges, and no specialized training is necessary. We utilize Apex One as a service, yet the workload remains consistent.

How has it helped my organization?

It is an excellent defense against various threats like malware, ransomware, and malicious scripts at our hospital. Given the numerous open options we have, we still maintain a high level of protection. It functions as a robust barrier, effectively safeguarding our organization from potential risks from the external environment. 

With advanced protection capabilities that dynamically adapt to safeguard our crucial data, it is of utmost importance to us. As a hospital, the significance of our data cannot be overstated, making the robust protection provided by Trend Micro vital for our operations. 

It offers a unified console for comprehensive cross-layer detection, site hunting, and investigation. The console's efficiency is noteworthy, serving multiple purposes seamlessly, and holds significant value for us. 

The singular console offers comprehensive visibility into the entire IT security environment, providing internal visibility as well. This end-to-end perspective has significantly reduced our response time. 

The latest version is particularly effective, delivering a substantial improvement of at least sixty to seventy percent.  The benefits of Apex One are evident, particularly in its enhanced security and overall usefulness compared to other solutions. 

It has proven to be a stable product, with minimal issues over the past few years. 

While it took some time to grasp its full potential, especially in understanding and aligning policies to effectively filter various elements, the initial challenges faced in 2010 have been overcome. Integration and policy-related issues that required about eight to nine months of familiarization, in the beginning, are now resolved, and the product is functioning seamlessly. 

We've observed a noticeable decrease in viruses and malware since transitioning to Apex One, highlighting a significant improvement in the overall strength of our protection. There wasn't a significant decrease in administrative overhead.

What is most valuable?

The most valuable aspect is achieving zero attacks and zero data compromise. Prioritizing the prevention of zero-day threats serves as the foundational element for attaining the highest level of security. 

The virtual patching capability holds significant importance for us. It enables us to assess the potential impact before implementation. This proactive approach allows us to understand the workings of the patching process without having to wait for its actual deployment, making virtual patching a crucial aspect of our security strategy. 

What needs improvement?

There is a need for enhancement in certain reporting formats. For instance, if I need information about the impact of a specific virus or a particular email in terms of infections over the past two or three months, the current reporting system lacks this capability.

Currently, I have to manually input the details, generate a report, and then extract the information from the entire Excel sheet. I would prefer an improvement where this filtering capability is available directly in the initial report. 

There are two notable points that need consideration. Firstly, the technicalities of Trend Micro are evolving due to the software's cloud nature. Secondly, as a client, such as a hospital and not an IT-focused organization, we require a more user-friendly approach. Trend Micro should consider simplifying processes for clients like us, acknowledging that not every organization is an IT company. We want to maintain our focus on our core business rather than having to divert attention to IT.

For how long have I used the solution?

I have been working with it for thirteen years.

What do I think about the stability of the solution?

I would rate its stability capabilities nine out of ten.

What do I think about the scalability of the solution?

While it has the potential to expand its capacity and functionality according to your requirements, the downside is that the associated cost is higher.

How are customer service and support?

Technical support requires improvement, particularly in terms of providing swift responses and recognizing that our needs are not standardized; instead, they necessitate customization based on our specific requirements as a client. It is crucial for Trend Micro to be adaptable in meeting client needs without placing the burden on clients to customize the product independently. I would rate it six out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup was complex. It was completed within a duration ranging from eight to twelve months, typically spanning from eight to eleven months.

What about the implementation team?

We previously utilized an on-premises version, and Trend Micro is currently encouraging a shift towards the cloud. However, we are encountering numerous issues during this transition. These problems are proving to be time-consuming, with some taking more than two months to resolve. We implemented it with the assistance of a third party, involving a team of six people. For maintenance, we have a renewal agreement with a Trend Micro partner, and they handle the technical aspects in collaboration with our internal technical team.

What's my experience with pricing, setup cost, and licensing?

The pricing was previously considered affordable, however, currently, it is on the rise due to a new licensing segregation policy. The renewal process has become more complex, and each license is more expensive than before. This situation prompts us to consider exploring alternative products to Trend Micro.

Which other solutions did I evaluate?

After evaluating various alternatives, we opted for Apex One because of its rich feature set and competitive pricing.

What other advice do I have?

I would advise to conduct a comprehensive comparison, considering not just the initial cost but also the renewal and support costs of Trend Micro in comparison to other companies. From a technical standpoint, it is undeniably a stable product. However, commercially, there are some challenges. Overall, I would rate it seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Vikas Saxena - PeerSpot reviewer
Information Technology Manager at BCML
Real User
Top 5
Works in real-time and enables us to easily manage all endpoints from a single console
Pros and Cons
  • "Its real-time features are valuable. It is in real-time, and it works fine."
  • "We want to manage the policies in the group. Currently, if I am at one location and other users are at other locations, the main problem is that we cannot manage policies location-wise. The policy management should be improved. I should be able to group them based on the location. If one location has four policies and another location has the same policy, currently, I have to scroll the screen to find out the policy as per my location."

What is our primary use case?

We are using Apex One as a service. We are in the manufacturing industry, and we are using Apex One on our clients.

I am the administrator of Apex One as well as a user.

How has it helped my organization?

I can easily manage all our endpoints from a single console. Apex One is very helpful for us.

Apex One is excellent for defending endpoints against threats such as malware, ransomware, and malicious scripts. We have not faced any issues till now.

Apex One detects ransomware with runtime machine-learning capabilities. It is a very important feature because the main attack these days is ransomware.

Apex One provides us with a single console for cross-layer detection, threat hunting, and investigation. It is important because I cannot go to every APC and scan them and look for notifications. From a single console, I can manage each and every endpoint. We can also manage reports.

This single console provides end-to-end visibility into the entire IT security environment. We can see the percentage of compliance of our PC security. This end-to-end visibility has reduced our response time by 50%.

Apex One is very easy to use. It also depends on the knowledge of the person managing it, but for me, the management of the console is very simple and very user-friendly.

We have seen a reduction in viruses and malware since we started using Apex One. There is about 50% reduction.

We use Apex One as a service. It has helped to reduce the staff's workload. The single console helps to reduce the workload by 30% to 40%.

What is most valuable?

Its real-time features are valuable. It is in real-time, and it works fine.

What needs improvement?

We need some features as per our scenario and requirements. We want to manage the policies in the group. Currently, if I am at one location and other users are at other locations, the main problem is that we cannot manage policies location-wise. The policy management should be improved. I should be able to group them based on the location. If one location has four policies and another location has the same policy, currently, I have to scroll the screen to find out the policy as per my location.

If we have 10 locations, such as locations A, B, or C, and each location is separated geographically and has four policies, the total number of policies is 40. If a user from location C wants to manage their policies, he has to scroll the screen and find out their location's policy. If I can group the policies based on the location, it would be easier to manage.

For how long have I used the solution?

We have been using this solution for the last two years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. It is being used at 10 locations. 

How are customer service and support?

I am satisfied with their support. I would rate their support a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

We use it as a service. Its initial setup was straightforward.

It does not require any maintenance from our side. Everything is automated.

What about the implementation team?

We had a consultant. We had two people for deployment. There was me and one person from Trend Micro. 

What was our ROI?

We have seen an ROI. We can save our time, and we can also save our money.

What's my experience with pricing, setup cost, and licensing?

It is a little bit more expensive than other solutions.

What other advice do I have?

Policy management needs to be improved. Overall, I would rate Apex One a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Network Security Engineer at a computer software company with 10,001+ employees
MSP
Top 20
Offers real-time scanning, and patch management, and helps reduce workloads
Pros and Cons
  • "The XDR feature which provides us with real visibility into our environment is the most valuable."
  • "I would like to have DLP features implemented into Vision One Security."

What is our primary use case?

We use Trend Vision One Endpoint Security to protect our systems from unwanted attacks. Malware attacks, encryption, zero-day attacks, and other threats are all happening in the world today. Therefore, the main purpose of using this product is to protect our systems.

Most of our customers deploy Vision One Security as a cloud service, except for government agencies, which always deploy it on-premises.

How has it helped my organization?

The XDR feature helps detect and defend our endpoints against threats.

The protection features can help defend against unknown threats. When an unknown application is detected, we can send information about it to the Vision One Security team for analysis and signature creation, which will be shared globally.

The machine learning capabilities help with the detection of ransomware which is important.

Vision One Security provides a single console for cross-layer detection, threat hunting, and investigation.

Vision One Security provides end-to-end visibility into the entire IT security environment. We can use the added visibility to decrease our response times.

Vision One Security integrates with other security products. When a threat is detected in the network sandbox, Vision One Security can deploy rapid updates to the endpoints. It's important that the solution can identify the threat and provide a rapid update.

Vision One Security has helped our organization by protecting us against unknown threats and reducing our response times.

It uses virtual patching to protect against vulnerabilities before vendor patches are available.

We have seen a reduction of 20 percent in viruses and malware since moving to Vision One Security.

Vision One Security as a service has helped reduce our staff workload by 30 percent.

We used Trend Vision's managed XDR services in conjunction with Vision One Security and they helped with the integration and patches.

What is most valuable?

Real-time scanning is a valuable feature.

Patch management is an important feature that helps protect our machines.

The XDR feature which provides us with real visibility into our environment is the most valuable.

What needs improvement?

I would like to have DLP features implemented into Vision One Security. We have a lot of customers asking about DLP.

For how long have I used the solution?

I have been using Trend Vision One Endpoint Security for almost four years.

What do I think about the stability of the solution?

Vision One Security is a stable solution. I would rate the stability eight out of ten.

What do I think about the scalability of the solution?

Vision One Security is highly scalable.

How are customer service and support?

The technical support is good but we sometimes experience delays with some tickets.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Sophos, but its console was resource-intensive and impacted the performance of our Windows machines. Vision One Security is more resource-friendly than Sophos.

How was the initial setup?

Deployment is complex, and most organizations use scripts to automate the installation process. Each environment is different, and deployments typically take two days to complete.

What's my experience with pricing, setup cost, and licensing?

Vision One Security is expensive but we manage to work with the cost.

What other advice do I have?

I would rate Trend Vision One Endpoint Security nine out of ten.

Trend Vision One Endpoint Security can be challenging to learn due to its extensive features, but it is easy to manage once we are familiar with the console.

Our customers range from small to enterprise businesses.

Maintenance is required for packet releases on the servers.

Many customers are moving to this type of centralized system, and I recommend Trend Vision One Endpoint Security.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Trend Vision One Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Trend Vision One Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.