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reviewer2354775 - PeerSpot reviewer
CIO at a insurance company with 201-500 employees
Real User
Everything can be managed from one point
Pros and Cons
  • "Apex One offers a lot of bang for your buck. It includes an antivirus solution, DLP, app control, and all the other features found in endpoint protection solutions like Microsoft Defender. Many other solutions require additional licenses for different operating systems, but Trend Micro software bundles everything."
  • "We had issues with our system integrator who didn't have enough experience with Trend Micro. There aren't many enterprise customers in our country who use Trend Micro on the level that we are using it, so it might be a little too complex for them. Trend Micro is typically used in small companies that do not need all the advanced features that we are looking for. The integrators don't have experience deploying these features. The scope is broad, but Microsoft Defender is simpler."

What is our primary use case?

We use Apex One to protect our endpoints and servers against viruses. 

What is most valuable?

Apex One offers a lot of bang for your buck. It includes an antivirus solution, DLP, app control, and all the other features found in endpoint protection solutions like Microsoft Defender. Many other solutions require additional licenses for different operating systems, but Trend Micro software bundles everything.  Many other endpoint protection platforms are restricted by the operating system, but this is an all-in-one solution. The firewall and other aspects of endpoint protection can all be managed from one point.

We are pleased with the antivirus features and the overall experience. Trend Micro has enabled us to catch all the malware scripts and nasty things out there. We have a multilayered defense with different antivirus vendors and layers. It's easy to integrate Apex One with our other products. 

Once Apex One is set up, it isn't problematic to administer. The correct configuration and deployment is something that takes time. It isn't necessarily specific to Apex One. It's true of all vendors because you have guidelines and specific rules.

What needs improvement?

We had issues with our system integrator who didn't have enough experience with Trend Micro. There aren't many enterprise customers in our country who use Trend Micro on the level that we are using it, so it might be a little too complex for them. Trend Micro is typically used in small companies that do not need all the advanced features that we are looking for. The integrators don't have experience deploying these features. The scope is broad, but Microsoft Defender is simpler. 

Many vendors are pushing customers to the cloud for advanced XDR features. This drives costs up substantially and takes control out of the customer's hands. I would like Trend Micro and other vendors to make the advanced capabilities that are increasingly being deployed to the cloud also available on-premise.

For how long have I used the solution?

We have used Trend Micro endpoint protection products since 2010. We had OfficeScan and Deep Security at one point.

Buyer's Guide
Trend Vision One Endpoint Security
June 2025
Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.

What do I think about the stability of the solution?

I rate Apex One nine out of ten for stability. 

What do I think about the scalability of the solution?

We haven't had any issues with scalability.

How are customer service and support?

I rate Trend Micro support seven out of ten. Like most vendors, Level 1 support is catastrophic. At Trend Micro, everything starts at Level 1, and the process of how quickly you get from Level 1 to Level 2 is something all vendors have issues with.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We were using Sophos. Trend Micro Apex One is bundled with other enterprise protection products, so it covers more than just antivirus.

How was the initial setup?

We had some initial challenges configuring high availability on our server, but it wasn't difficult otherwise. 

What about the implementation team?

We had help from a systems integrator and Trend Micro support. I rate the integrator two out of ten and Trend Micro seven out of ten. 

What was our ROI?

We have seen a return on investment. When we initially switched to Trend Micro, we reduced the licensing costs by decreasing the number of products we use. In three years, we recovered the initial investment, and our costs have been more optimal since then. 

What's my experience with pricing, setup cost, and licensing?

Apex One's pricing is highly competitive. That's one advantage. We compared the pricing of solutions that do everything we want, and others are more expensive than what we have. There are no additional maintenance fees, but we have a support contract that we renew annually. 

What other advice do I have?

I rate Trend Micro Apex One eight out of ten. I would recommend Trend Micro to companies looking for more than basic antivirus protection. If you need firewalls, application control, device and USB control, Trend Micro bundles all of that. I would recommend Trend Micro to a company that needs to cover all those areas

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Farrukh Hussain - PeerSpot reviewer
Industry Advisory at 2M.ma
Real User
Top 10
Good security and endpoint protection with machine-learning capabilities
Pros and Cons
  • "It's reduced administrative overhead overall thanks to its centralized dashboard and single network administrator."
  • "The price is the main concern of the clients."

What is our primary use case?

Some customers require on-prem endpoint protection. When they need endpoint protection and DLP features with ransomware protection and firewall features, I use this product. And when they need multi-layer security, like application layers, network layers, IoT devices, and network switches, then I provide the XDR solution. 

How has it helped my organization?

As resellers, we benefit from the solution offering multiple events, seminars, and more, to gain knowledge and help clients. The solution offers a lot of updates and support to their partners. Solutions like Sophos don't have principals in our country (Pakistan) either. They are in the UAE. 

What is most valuable?

The core endpoint protection is the most valuable aspect. The DLP features are very good. The firewall security is also excellent. 

When a customer wants DLP features and endpoint protection, they can not get it from Sophos or Kaspersky. Only Trend Vision offers certain features.  

Trend Vision One Endpoint Security is great for defending endpoints against threats such as malware and malware and malicious scripts. Their AI feature is very attractive and very good as compared to the other malicious traffic detecting solutions. Trend Vision has excellent AI features and sensors are available when we use the XDR solution. 

They provide email sensors in the network devices. They provide the sensor in firewall traffic. The sensors are very good, and they're working well. 

Trend Vision offers virtual patching, which is a very good feature.

It has advanced protection capabilities that adapt to protect against unknown and known threats. They are connected with the global threat intelligence forum. They also have their own threat intelligence. They get data, use sensors, and have the capability to mitigate various attacks, including zero-day attacks. 

It detects ransomware with runtime machine-learning capabilities. Benchmark protection is necessary when customers have confidential data. They need the backup solution or they need two anti-ransomware detectors to make sure they are protected. That way, when attackers compromise any end users, they stay on the end user, and cannot spread. 

The product provides our customers with a single console for cross-layer detection, threat hunting, and investigation. They have a central dashboard for network administrators who can control everything from one window and analyze all of the end users and their activities. We can do single threat hunting from the console. Customers want the ability to see all events in their network and on their endpoints. It makes administration easy and more user-friendly. 

There's visibility into the entire IT security environment. This end-to-end visibility reduced our customer's response times by 30% to 40%.  

Trend Vision One Endpoint Security integrates with other security products. You can integrate with other Trend Vision products and third-party solutions like firewalls. The productivity with the integration goes from 70% to 80% up to 100% when you integrate with Trend Vision solutions. It's better to create a Trend Vision environment. 

Trend Vision One Endpoint Security deploys rapid updates to endpoints. Their sandbox is good. They have, as mentioned, very good threat intelligence. They're sharing details on global direct intelligence with Palo Alto, Kaspersky, and Sophos. They share all the events, and all the intelligence, and upgrade their sandbox accordingly. 

The updates to endpoints are very good and necessary to ensure protection from the latest threats. 

The learning curve is low. It's easy and user-friendly to learn. You need to be a bit technical to properly administer the product.

Trend Vision One Endpoint Security offers very good virtual patching. This is important for customer networks. The patching allows multiple authorities to double source patching of endpoints. This helps with audits, as it allows for regular patching to ensure endpoints are up to date and protected according to compliance requirements. 

We've seen reductions in viruses and malware since using the product. There are multiple levels of scanning, and AI helps to reduce threats and viruses. We've seen an overall reduction of 70% to 80%.

It's reduced administrative overhead overall thanks to its centralized dashboard and single network administrator. It reduced overhead by about 50%.

What needs improvement?

The main problem I faced with the solution was when customers were trying to buy the solution, they wanted a reasonable price, and when you compare this with Sophos or Kaspersky, Trend Vision is competitively more expensive. The price is the main concern of the clients. Otherwise, the solution is very good.

I'd like to see Trend Vision One Endpoint Security include role functionality and server protection. Users should have better email protection to ensure high results.

Customers would like DNS security improved in the product.

For how long have I used the solution?

I've used the solution for three years or more. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

Customers have been very happy with their ability to add endpoints. 

How are customer service and support?

We manage the SLA for one- to three-year periods, and if any policies need changing, etc., we are there to help customers. There are people who monitor the network and offer on-call support. When customers need field support, my team can assist.

When we do need the assistance of support, we've been satisfied with their response. They are quick and effective.

How would you rate customer service and support?

Positive

How was the initial setup?

I'm not a fully technical person, so I was not directly involved in the deployment. My pre-sales manager was largely involved in deploying and handling the dashboard as well as administering it to multiple end-users. If we run into any trouble, we can get help from Trend Vision sales. They can provide guidance. 

The solution is working okay. There is no maintenance needed. 

What's my experience with pricing, setup cost, and licensing?

The solution is quite expensive.

What other advice do I have?

I'm a reseller. We sell the product to clients. Some of my customers want DLP and firewall options, and some require endpoint protection. Trend Vision One Endpoint Security is powerful when a customer requires protection and not detection. I'm also working with Trend Vision's XDR solutions.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
PeerSpot user
Buyer's Guide
Trend Vision One Endpoint Security
June 2025
Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.
reviewer1687494 - PeerSpot reviewer
Technical Manager at a tech services company with 1,001-5,000 employees
Real User
Robust and scalable endpoint security with efficient threat detection, rapid deployment and user-friendly administration
Pros and Cons
  • "The graphical user interface is simple, making it easy to navigate without the need for additional training or complex documentation."
  • "There is room for improvement in the reporting aspect"

What is our primary use case?

It serves as a comprehensive solution for antivirus scanning across all endpoints. It facilitates the deployment of the application portal within the access center, ensuring device control for vulnerability protection which enables the implementation of device-blocking measures to enhance security.

How has it helped my organization?

It safeguards endpoints by detecting threats like malware or malicious scripts, employing features such as behavior monitoring and machine learning. This includes detecting zero-day attacks and analyzing application behaviors for enhanced security. It delivers excellent products for effectively safeguarding endpoints, utilizing advanced features that enhance protection and mitigate various threats. It is equipped with advanced ransomware detection capabilities through real-time machine learning. 

This detection is not solely reliant on signatures; instead, it incorporates built-in features for proactive identification of ransomware threats, offering an advanced and pre-emptive approach to detection. A single console facilitates cross-layer detection, and access to the central console is necessary for on-premises solutions. In the SaaS-based model, the EDR console serves as the unified interface. 

This single console allows for threat hunting, investigations, incident management, playbook creation, and incident response. It is essential as it provides end-to-end visibility into the entire IT security environment, especially in EDR. However, challenges may arise when dealing with endpoints that contain files lacking signatures or behavior detection capabilities. To address this, a sandboxing solution becomes crucial to analyze and understand the behavior of such files. 

It offers the capability to swiftly deploy updates to endpoints, allowing for the immediate deployment of patches or signature files in response to incidents or attacks. In scenarios with no existing signatures, the support team from the OEM can provide the necessary signatures, and these can be promptly pushed to the Apex One Center. 

Timely updates are crucial for us as they help us maintain security. 

Since transitioning to Apex One, we have observed a notable decrease in viruses and malware. 

Our product now detects threats much faster, leading people to express confidence in the effectiveness of our custom machine-learning capabilities, evident in the significant reduction in detection times. Utilizing an independent cloud has significantly reduced the workload for our staff by eliminating the need to manage hardware, operating systems, and applications. 

Daily tasks such as console endpoint restarts, application protection, and agent communications compliance become more straightforward. The ease of managing these aspects is a notable advantage. 

Moreover, the SaaS solution proves particularly beneficial when customers are unable to provide on-premises infrastructure for applications. Users can effortlessly log in, deploy agents, and manage tasks without the complexities associated with on-premises solutions, which depend on factors like hardware, databases, operating systems, networks, proxies, and other variables.

What is most valuable?

The standout and highly valuable feature of Apex One is its XDR capability. 

Featuring advanced protection capabilities that dynamically adapt to defend against evolving and emerging threats, Apex One stands out. Detecting ransomware and utilizing machine learning capabilities are crucial features, especially for safeguarding customer environments. 

It stands out as a pioneer in incorporating these features within its antivirus solution. Trend Micro was the first to integrate behavior-based analysis, signatures, and reputation-based detection to enhance protection against ransomware and other threats. 

The learning curve for Apex One is minimal, as it is a straightforward and user-friendly product. The graphical user interface is simple, making it easy to navigate without the need for additional training or complex documentation. 

The terminology and features are presented in a common and basic language, ensuring that anyone can comprehend and work with the product easily. 

Administering it is also a straightforward process. It offers virtual patching capabilities to safeguard against significant vulnerabilities. This involves an active signature-based approach to virtual patching. 

The added value that managed XDR brings to our Apex One deployment is significant.

What needs improvement?

There is room for improvement in the reporting aspect. Custom-level reporting is crucial for in-depth analysis and its significance is evident in the effectiveness of managing and prospecting products.

For how long have I used the solution?

I have been working with it for fifteen years.

What do I think about the stability of the solution?

In terms of stability, Apex has proven to be a reliable product with no reported downtime requirements. In my experience, I haven't encountered any significant challenges. The only instances of the console being down were typically related to database issues, such as log saturation or routine database maintenance.

What do I think about the scalability of the solution?

It's a scalable solution with good performance.

How are customer service and support?

The support has been challenging, particularly when utilizing bots during customer calls, as it often results in ineffective solutions. The primary issue revolves around prolonged resolution times. Even with ongoing follow-ups, cases remain unresolved within the anticipated timeline. The consistent request for logs implies that multiple submissions may be necessary for a potential solution or resolution. Enhancements in specific areas are required to improve the overall support process. I would rate it seven out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

Deploying the on-premises solution is a seamless process, especially when dealing with the application components. Apex One or Apex Central is the management console, with Apex One managing antivirus consoles, groups, and parts. Policies can be efficiently pushed through Apex Central. The agent itself is equipped with XDR capabilities for on-premises solutions. Conversely, an additional service installation on endpoints is necessary for cloud-based implementations. The deployment process is relatively quick, typically taking around half an hour

What's my experience with pricing, setup cost, and licensing?

Opting for cloud solutions can provide a more cost-effective and efficient alternative, with fewer dependencies on physical setups and unexpected costs associated with on-premises tasks.

What other advice do I have?

Integration capabilities exist for Trend Micro with its own suite of security products, allowing seamless collaboration. However, integration with Apex One may not be supported regarding other security products from different vendors or OEMs, such as Central One, CrowdStrike, or Palo Alto. Overall, I rate it nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Ahmed Elmenshawy - PeerSpot reviewer
PS IT Security Engineer at Alex Bank
Real User
Top 5Leaderboard
The solution has good customer support and can be used for application control and behavior monitoring
Pros and Cons
  • "I use Trend Vision One Endpoint Security for work control, application control, firewall, whitelist and blocklist filtration, analysis, monitoring, deep security for the servers, major monitoring, and IPS modules."
  • "Trend Vision One Endpoint Security should have a DLP (Data loss prevention) module."

What is our primary use case?

We use Trend Vision One Endpoint Security for device control and behavior monitoring. I investigate scenarios by the number of Trend Vision One Endpoint Security logs and show the root cause of the issues.

What is most valuable?

I use Trend Vision One Endpoint Security for work control, application control, firewall, whitelist and blocklist filtration, analysis, monitoring, deep security for the servers, major monitoring, and IPS modules. Although I use Alteryx for encryption, Trend Vision One Endpoint Security is stronger than Alteryx when it comes to communication.

What needs improvement?

Trend Vision One Endpoint Security should have a DLP module.

For how long have I used the solution?

I have been working with Trend Vision One Endpoint Security for three years.

What do I think about the stability of the solution?

Trend Vision One Endpoint Security is a very stable solution, and I haven't faced any issues.

What do I think about the scalability of the solution?

Trend Vision One Endpoint Security is a scalable solution, and we can increase its license for a lot of users.

What's my experience with pricing, setup cost, and licensing?

The pricing is good.

What other advice do I have?

I would recommend Trend Vision One Endpoint Security to other users for stronger security, documentation, and support.

I'm working for a company that is a partner for Trend Vision. We act as an intermediary between the vendor and the customer.

Trend Vision One Endpoint Security is more comfortable for administration, and its customer support is good.

If I want to make a ticket for Trend Vision, I can make it via Trend Vision support or contact its partner.

The capability to defend endpoints against threats is very strong because it uses a signature-based outlet. I can investigate threats using vendors like Trellix and Carbon Black, but Trend Vision is the first to detect malware, ransomware, and malicious scripts.

Trend Vision One Endpoint Security has advanced protection capabilities that adapt to protect against unknown and stealthy new threats. It's very important as the algorithms of Trend Vision communicate with the One Endpoint Security appliance and provide feedback with all of the updated signatures.

Trend Vision One Endpoint Security detects ransomware with runtime machine learning capabilities because it has a malware protection module, and it's very important to us.

Trend Vision One Endpoint Security can integrate with Trend Vision Ericsson solution and take logs from it. We can integrate Trend Vision One Endpoint Security and Trend Vision DDAN.

It is very easy to learn Trend Vision One Endpoint Security.

It is easy to administer Trend Vision One Endpoint Security.

It took just one day for us to realize the benefits of Trend Vision One Endpoint Security from the time of deployment.

Since moving to Trend Vision One Endpoint Security, we have seen an 80% reduction in viruses and malware.

Trend Vision One Endpoint Security has reduced administrative overhead for us by 100%.

Overall, I rate Trend Vision One End point Securityten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Product Manager at a tech services company with 11-50 employees
Reseller
Top 5
Integrates well with other security products but has limited intelligence
Pros and Cons
  • "Its database is better than most of the endpoint protection solutions."
  • "It is weak in terms of intelligence. By implementing Trend Micro Apex One, I wanted to see real-life scenarios. I deployed it on 50 clients to check if I could do lateral moments and zero-day exploits. I wanted to check how the zero-day protection works with Trend Micro. It fails with most of them because it is signature-based. They are not looking at the MITRE ATT&CK framework, so with zero-day attacks, it mostly fails."

What is our primary use case?

I create real-life scenarios with products and work with products such as Trend Micro, CrowdStrike, SentinelOne, Palo Alto, etc. Trend Micro is not my focus item or brand. My focus is more on CrowdStrike, but I am using Trend Micro in my lab environments to check the real-life situation. I am not okay with what vendors share on their websites, so I give my customers and partners real-life scenarios.

How has it helped my organization?

I offer Trend Micro Apex One to our customers just because they want a secondary signature-based solution.

Apex One did not work as per my expectations. I am doing zero-day attacks by myself, and for fileless attacks, it does not work at all.

With the current architecture, Apex One does not have advanced protection capabilities that adapt to protect against unknown and stealthy new threats. It might have these capabilities in the future if they change the architecture. For instance, McAfee merged with FireEye and created a new brand Trellix. They changed the overall architecture. If Trend Micro considers shifting its architecture, it can get this kind of protection.

Apex One is okay for detecting ransomware with runtime machine-learning capabilities. It has some signature-based protection against ransomware, but it may miss the ransomware, which has been a huge threat at least for the last seven or eight years. It is the foundation of zero-day protection, and that is why I am looking for a more capable solution besides Trend Micro.

Apex One integrates with other security products. As part of this integration, when a threat is detected in the network sandbox, it deploys rapid updates to endpoints, which has huge importance because if you can respond to events in a short time, you get the least damage from attacks. It is of huge importance.

Apex One provides us with virtual patching to protect against vulnerabilities even before a patch is available for the source of the issue, but it is a problem in itself because it consumes too many resources on an endpoint. It is a good feature, but it is a problematic feature because it consumes lots of the system resources. If you use signature-less architecture, you do not have to deal with virtual patching because all attack types are already addressed with some framework, such as the MITRE ATT&CK framework. You do not have to deal with virtual patching at all.

There has been no reduction in viruses and malware since moving to Apex One because my customers are using it as a secondary solution. They have primary products, and there are not many things left for Apex One. My customers are using it as a secondary solution just because of their habits of using signature-based. Some of my customers could not understand the concept of signature-less protection. Antiviruses have been there for 40 years or so, and their habits are a little bit hard to change. That is the reason why I am offering this product.

What is most valuable?

I offer this solution only if a customer is looking for a signature-based protection solution. Its database is better than most of the endpoint protection solutions.

What needs improvement?

It is weak in terms of intelligence. By implementing Trend Micro Apex One, I wanted to see real-life scenarios. I deployed it on 50 clients to check if I could do lateral moments and zero-day exploits. I wanted to check how the zero-day protection works with Trend Micro. It fails with most of them because it is signature-based. They are not looking at the MITRE ATT&CK framework, so with zero-day attacks, it mostly fails. Instead of signature-based, Trend Micro may want to change the architecture to use more behavior analysis. Behavior analysis is included with Trend Micro, but it is not a complete set, so it needs enhancement.

Apex One does not provide a single console for cross-layer detection, threat hunting, and investigation. Managing it is a little bit hard. You have to use different consoles for Apex One, Deep Security, and Trend Micro endpoint protection, so managing it is a little bit tricky.

In terms of the learning curve, Apex One is easy for me, but regular users may have some issues. The management of Trend Micro products is a little bit tricky. Apex One does not include every protection in itself, so you have to use endpoint protection, and you have to use Deep Security. If three of them come together, at some point, it will be competitive with next-generation antiviruses or EPPs such as SentinelOne, Microsoft, CrowdStrike, etc.

Its implementation takes too much time. With CrowdStrike, I do not have to restart any operating system, but with Trend Micro, I have to.

Its administration is also a little bit tricky. It is easier when you have background knowledge.

For how long have I used the solution?

I have been using this product for a year.

What do I think about the stability of the solution?

Its stability is quite good. I cannot complain about the stability.

It sometimes also depends on luck. The product can sometimes conflict with other products, but to this day, I never encountered any issue like that.

What do I think about the scalability of the solution?

It is a little bit hard to scale as compared to CrowdStrike. I am using on-prem solutions most of the time. With on-prem solutions, it is a little bit hard to maintain, deploy, or scale a product, but cloud products are easier to scale.

I have a centralized customer, and I also have customers who have distributed locations all over Turkey, so I have both types of customers.

How are customer service and support?

It takes a little bit of time, and it can be improved. Sometimes, I get a response in two days, and at other times, I get a response in two hours. It depends. More consistency would be great, but I have already gotten used to this kind of issue, so I cannot complain at all. I would rate them a seven out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I am using other server protections and intelligence products. I still have CrowdStrike in my portfolio. I have clients for that, and I am okay with CrowdStrike.

How was the initial setup?

Its deployment takes time. If I have to deploy it in a huge company with over 10,000 clients, it takes a little bit of time. If I am using CrowdStrike, it would take only two or three days, whereas Trend Micro takes more time. I have not measured the exact time difference, but it takes more time compared to other solutions or the next-gen antiviruses. It also depends on the environment because organizational units are not available all the time.

I deployed it on the cloud and on-premises. It depends on the end-user scenarios and topology. In Turkey, customers mostly prefer on-prem solutions, but this is changing day by day. Customers in Turkey tend to have their information on-premises. If a customer wants an on-prem solution, then I offer them the Trend Micro product or Trellix product. It also depends on their budget.

Its deployment is not too complex in my experience, but from the customer perspective, it is a little bit tricky. It takes a little bit of time. They have to have a little bit of background knowledge.

The implementation strategy varies. Sometimes, I use third-party solutions, and sometimes, I am just pushing from the central management console. It depends on the customer's topology.

In terms of maintenance, it does require maintenance. It depends on the company budget because some of my customers have a few locations in Turkey, and sometimes, they have only one IT specialist. They send that one person everywhere in Turkey or to multiple locations. If they have more than one IT guy and if they are also distributed, they do not have to send those guys to other places. It depends on the customer's budget.

What about the implementation team?

If I deploy the product, then one person is enough, but if I have to leave it to my customers, they need two or three people. They are usually IT specialists, but they are not so knowledgeable.

What was our ROI?

It takes time, but it is better than some of the other products such as Symantec. Symantec takes more time compared to Trend Micro.

What's my experience with pricing, setup cost, and licensing?

It is okay. Compared to Sophos, it is a little bit expensive, but it is a good product and it is better than Sophos, for instance. It is equivalent to Trellix.

Its cost depends on the country. I am in Turkey, and Trend Micro is not so affordable in Turkey. SMB companies are looking for cheaper products. In Turkey, enterprise customers tend to use Trend Micro, and if they have more money, then they use next-generation antivirus or EPP products such as SentinelOne, CrowdStrike, or Microsoft E5 package.

Which other solutions did I evaluate?

I evaluate most of the popular brands such as Trellix, Sophos, and Kaspersky.

What other advice do I have?

Trend Micro Apex One has some good benefits, and CrowdStrike also has some benefits. I would recommend Apex One depending on the scenario. I have to check it with my customer first. I have to identify their basic needs and what they want to do. Sometimes, it just matches the requirements, and sometimes, it does not, so it depends.

If you are looking for the productivity of employees, go for a signatureless solution.

For an SMB, I would rate it an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Information security specialist at a energy/utilities company with 10,001+ employees
Real User
Top 20
It's a good solution for large companies that need to monitor and mitigate external threats
Pros and Cons
  • "I like Apex One's USB port blocking. We implement different policies for each client. For example, a client might ask us to block certain USB devices or require us to restart a desktop on the network."
  • "Apex One's account security could be improved."

What is our primary use case?

I work with Trend Micro Apex One and Vision One. The solutions are also integrated with ServiceNow ITSM. When we detect issues with Apex One, we can open up tickets in ServiceNow to address them. We customize the solution for our clients. The types of policies we implement in ApexOne depend on the customer's situation. 

How has it helped my organization?

Apex One has helped us mitigate a lot of threats like phishing and malware. We've seen a reduction of about 30 percent. 

What is most valuable?

I like Apex One's USB port blocking. We implement different policies for each client. For example, a client might ask us to block certain USB devices or require us to restart a desktop on the network. We can track threats across the network and delete viruses on the endpoint level from a desktop or a laptop. Apex One offers cloud security for large companies that need to monitor and mitigate external threats. It's crucial to have end-to-end visibility from a central console. 

What needs improvement?

Apex One's account security could be improved. 

For how long have I used the solution?

I have used Trend Micro Apex One for about six months.

What do I think about the stability of the solution?

Apex One is stable. 

What do I think about the scalability of the solution?

Apex One is scalable. 

How are customer service and support?

I rate Trend Micro support eight out of 10. I have had no problems with Trend Micro support. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used McAfee EDR. I like Apex One much better. 

How was the initial setup?

Apex One isn't complex to set up. The deployment time depends on the size of the company. It could take a few weeks in some cases. A five-person team deployed the solution. 

What's my experience with pricing, setup cost, and licensing?

Apex One is relatively inexpensive. 

What other advice do I have?

I rate Trend Micro Apex One eight out of 10. It's an excellent solution that helps companies mitigate attacks from the internet.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer2280147 - PeerSpot reviewer
Owner at a tech services company with 1-10 employees
Real User
Top 20
Works well in a Microsoft environment and provides virtual patching but needs better reporting
Pros and Cons
  • "The cloud-based management portal was okay."
  • "The reporting can be improved. We'd like to have had broader insights as to what was happening on a machine."

What is our primary use case?

The solution is used for security management in the broadest sense. It was for antivirus and malware scanning. 

How has it helped my organization?

The client already phased the product out. However, it was used as endpoint protection.

What is most valuable?

I only worked with it for a couple of months, and we phased it out due to some technical reasons.  

The cloud-based management portal was okay.

It does help prevent various threats. While it's protecting in a broader sense, the issue is I can't see the results of what is happening. 

ApexOne does integrate with other security products. We had a different solution from Trend Micro running. We also are running a server-based solution available from Trend Micro, although they were not necessarily integrated. 

We had it installed within a Microsoft environment. 

If you are an administrator who needs to access the console, it's pretty straightforward. It's easy to administer ApexOne.

The solution provides you with virtual patching to protect against vulnerabilities. 

We were able to use Trend Micro's XDR services in conjunction with ApexOne. It helped give us some extra insights and additional security measurements.

What needs improvement?

In terms of protecting points against threats, it's hard to answer the question. I'd only worked for it for a couple of months. From what I'd seen, we weren't able to see well reporting-wise. For example, what it does, what it catches, and what it prevents, Defender 365 is way more advanced and transparent. The reporting can be improved. We'd like to have had broader insights as to what was happening on a machine.

As a user or as an administrator, you should be able to see what the product actually does. You would like to see what's happening. What's scanning, et cetera, and it doesn't do a good job like Defender 365 does.

We had some pretty severe issues in a VDI environment. Every time a machine reboots, it needs to fetch the latest updates. However, we had some caching issues, and Trend Micro did not update some specific components which caused VMs to fall out or some people not to be able to work on their VDI anymore. We had some support cases open with Trend Micro, however, it was not easy at all. It was pretty hard to comprehend our specific situation as it was a little in-depth.

For how long have I used the solution?

I have used the solution for less than a year. 

What do I think about the stability of the solution?

We experienced instability with a few different Trend Micro products. Typically, after an update, we would have some issues.

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

We had severe cases with VMs falling down. Support took too long to help define the root cause of the issue. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We implemented Microsoft Defender 365 in its place. When you look at, for example, reporting from all kinds of incidents it seems to be better than what I have seen from Trend Micro.

There was a period of time when the company paid for both Microsoft licenses and Defender and the reason for the transition was to just have the one solution already covered under 365. 

How was the initial setup?

The solution was deployed on-premises. The company used Citrix Cloud, however, the machines that people worked on were local. There was no cloud-based machinery.

I was not involved with the deployment of ApexOne. I can't speak to how long it took. 

Uninstalling or removing the product wasn't easy.

The solution did require maintenance. Every month we did an image update of the VDI environment. We manually had to make sure everything from ApexOne was exactly right, and the update process was very tricky.

What's my experience with pricing, setup cost, and licensing?

I was not in a position to compare the cost of licenses. 

What other advice do I have?

I'm an independent freelance consultant. I used the solution within the last company I worked for and used it as an administrator and a user. 

I'm not sure if I have noticed a reduction in viruses and malware since moving on to ApexOne. I worked with it for too short of a time period. We never had a real outbreak or anything.

I'd advise those considering the product to do a good proof of concept to really make sure the solution fits. Have your needs and everything in place. Get all the people who will administer the product involved and well-trained. Look at all of the reports as well.

Overall, I would rate the solution six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Consultant
PeerSpot user
IT Manager at Namchow (Thailand) Ltd.
Real User
Good security and DLP functionality with an easy setup
Pros and Cons
  • "It's made it easier for us to monitor the security environment in general."
  • "The cost could be improved."

What is our primary use case?

I primarily use the solution for endpoint protection. 

How has it helped my organization?

It's made it easier for us to monitor the security environment in general.

What is most valuable?

The DLP functionality is very good. It helps us effectively defend endpoints against threats such as malware or malicious scripts.

The solution offers advanced protection capabilities that adapt to protect against unknown and new threats. This is very important for me. 

Apex One provides us with a single console for cross-layer detection issues, threat hunting, and investigation. It helps me with monitoring and makes it easier. 

The learning curve is okay. It's not too hard to learn. The learning materials are helpful. I found the documentation very useful.

It's not difficult to administer Apex One. That said, you do need to have a person that has a technical background to administer it.

It doesn't take a long time to update from old to new versions. 

I've found that it isn't long before you realize the benefits of Apex One.

We haven't had any viruses or malware since moving to Apex One. 

The product has reduced the amount of time spent administering our security environment. We've reduced the time spent by about 10%.

What needs improvement?

It takes time to update when I update the security patch. I'd like updates to take less time. 

The cost could be improved. If it was cheaper it would be better.

I have no notes on what extra features could be added. 

For how long have I used the solution?

I've used the solution for four or five months.

What do I think about the stability of the solution?

The stability is good. I am satisfied with the level of reliability.

What do I think about the scalability of the solution?

We are able to increase its capacity and functionalities. We may increase usage in the future.

How are customer service and support?

I do not have experience with technical support. I never called them.

Which solution did I use previously and why did I switch?

I did not previously use a different solution. 

How was the initial setup?

The solution is easy to implement. It took about three hours to implement it.

My team of maybe two or three people were able to handle the deployment. We have three people who can handle maintenance as well. 

What about the implementation team?

Everything for the deployment was handled in-house.

What's my experience with pricing, setup cost, and licensing?

The solution is expensive. 

The price is fixed. There are no additional costs.

What other advice do I have?

I'm a customer and end-user. I am using the latest version of the solution. 

We do not utilize its ZDR services right now. 

My understanding is the solution offers virtual patching. I'm not sure if I've used it on my system or not. 

I'd rate the solution nine out of ten. I'm satisfied with the service of Apex One. It's easy to monitor.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Trend Vision One Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Trend Vision One Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.