Ubiquiti Wireless Reviews

We are not partners with Ubiquiti Wireless; we are resellers of Ubiquiti Wireless because we are an IT firm that offers SD-WAN solutions, MPLS, and related solutions. We partner with most vendors that offer such solutions because we have different classes of clients. For a client whose budget cannot accommodate Cisco, we offer Ubiquiti Wireless. When a client cannot afford Ubiquiti Wireless, we offer alternatives such as Microtik.

Ubiquiti Wireless switches are good, though we don't use them in complex environments. In more complex environments, we opt for Cisco. We have used them at the middle level for clients where the systems are not as complicated. For Wi-Fi solutions, we prefer Ubiquiti Wireless to Cisco.

I would recommend Ubiquiti Wireless in high-density environments. When evaluating the performance of Ubiquiti Wireless, on a very intelligent network, Cisco is more superior. However, the beauty of Ubiquiti Wireless is the strength of its signal coverage, especially around vegetation and densely populated areas.

Ubiquiti Wireless is the best option in our market region currently. The strength of the signal coverage is exceptional, especially around vegetation and densely populated areas.

The integration of Ubiquiti Wireless with other Ubiquiti products in the setup is seamless and perfect.

We do not prefer Ubiquiti Wireless switches for more complex environments, not because they lack scalability, but because we haven't explored their products extensively. We are strong on their Wi-Fi solution. When implementing Wi-Fi for a campus, we use Cisco for the core backbone infrastructure, while implementing Ubiquiti Wireless for the Wi-Fi and controller. Perhaps we haven't discovered switches that would match our requirements, or maybe they exist but we haven't explored their capabilities fully.

Regarding improvements to Ubiquiti Wireless, I cannot provide specific suggestions as I'm not an expert on Wi-Fi, as there is a dedicated team that handles Wi-Fi solutions.

We don't extensively use Ubiquiti Wireless's advanced security features. We are not primarily concerned with the security features because we use other equipment for security. We primarily use them for switching and Wi-Fi solutions. Even when implementing Wi-Fi, there is a security feature that operates in the background.

The technical support experience with Ubiquiti Wireless has been limited, as we haven't encountered many issues. From my team's interactions with their support, they are not as efficient as Cisco. I would rate their support at seven out of ten.

The main concern is about response time rather than technical expertise or experience.

Positive

Ubiquiti Wireless is quite affordable, making it accessible for smaller companies.

We are solely retailers for Ubiquiti Wireless.

Ubiquiti Wireless positions somewhere in the middle of the market. I have never encountered their marketing team or observed their marketing strategy as they don't actively market their product.

Marketing is essential because it creates awareness of their presence, even with strong performance. They need to market consistently to maintain awareness of Ubiquiti Wireless in the market.

Based on our experience, we rate Ubiquiti Wireless as 8 out of 10.

Neutral

It is used in an office environment. We had an incorrect deployment. Office Ubiquiti access points were deployed in the warehouse, and they start to fail when you reach above 90 degrees. In the warehouse ceiling, it's well over 90 degrees, so four of them failed. Rather than just replace them, I decided to use outdoor access points inside the warehouse. They can survive extreme temperatures.

It's more my preference that I prefer Ruckus. There are only three big top names: Cisco, Aruba, and Ruckus. Cisco is only there because of brand recognition, but I've always appreciated Ruckus for Wi-Fi over any other brand because they truly sell a "set it and forget it" system. If you're the IT guy and you're a one-man operation, you look for things that can heal themselves and provide their own maintenance. 

Other systems require a lot of heavy lifting. Ruckus doesn't. It costs more, but you get what you pay for. So, that's one of the reasons I would have replaced it with Ruckus down the road anyway. It was just convenient that these failures are taking place now.

Money. Ubiquiti is about money. If you don't have the budget for IT, you go with Ubiquiti because you can get a Ubiquiti access point for about a third of the price of Ruckus, maybe even less. It's a solid system, but it has horrible support. I would call it no support. I could not recommend Ubiquiti on a general scale to anybody that needs support because you're not going to get it.

The biggest downfall is support.

It's been in operation for five years.

Stability is pretty rock solid. I mean, there are things that you do, like you don't run updates on your access points during the day. If you do a handful of things and you run your maintenance on weekends after hours, then you're fine. They're stable. They just won't run when you get above a certain temperature, and that's part of their specs. So it's not like they're hiding that these things aren't meant to go in warehouses. They know that.

But who's going to do that research? You're not going to really dig that far into it. So, I don't blame the people who didn't realize this before me. But it is what it is.

It scales just fine. There's nothing wrong with the product itself. In fact, ours would still be running if they had just done the research and deployed this properly and realized that the temperatures in the warehouse are too high. It's really easy. There's nothing complicated about it.

I would give them the lowest number. That's what they've earned, and that's what they deserve. That has nothing to do with the product itself, but they have decided they wanted to be the worst-supporting company in the history of IT. That's on them. I still love their products. I still use some of their products, but I know going in, I'm not gonna get any help.

Negative

I'm moving from Ubiquiti to Ruckus. I'm actually doing that right now, but I'm very familiar with both.

The main difference is the technology used. Ubiquiti access points create a circular beam, and anything in that area can upload and download. 

Ruckus does things differently. They have this direct connection concept, which is quite amazing in operation. Their technology is so advanced that you can deploy a Ruckus system in a highly congested network. I've deployed it in New York, San Francisco, Chicago, and other major cities because they have a direct connection. So, every endpoint that connects to a Ruckus access point has a direct connection to the AP. If you open up a Ruckus access point, you would actually see a bunch of what look like upside-down Christmas trees. Each one of those ends is where one endpoint connects directly to it.

The way it was described, it almost looks like that one connection stays connected to your computer as you're walking around. And if you have that type of technology, you can increase the throughput to the endpoints. So, Ruckus wireless configuration is just about as fast as Ethernet because the technology is that much more advanced. It's not a blanket; it's a direct connection to your device. You really see that when you're actually running it. It's very nice. You get what you pay for. That's why they cost so much.

The initial setup is actually pretty straightforward. Where you get into complexity is if you're trying to migrate from an older system to a newer system. 

But the initial setup is so easy you don't even have to have any kind of experience. You could deploy a Ubiquiti network on your own. It's very intuitive. 

But if you have any problems, you're on your own. Even with that, the private support community around Ubiquiti is pretty big. You more or less will find your answers, but you'll have to look for them and work for them because you're not getting anybody on the phone.

If  I hadn't had these failures with my use cases, I would still be running them, and I could guarantee at least ten years, so that's not bad. They don't have the habit of deploying firmware that's destructive. So it's not a lot of maintenance, and it's not a hard system to live with. But then again, you better know what it is before you get into it because nobody's going to help you.

I would rate the pricing a two out of ten, with one being cheap and ten being expensive. 

The biggest downfall is support. But everything else is great. The products are quality products. There's no way around it. So, it's up there. I wouldn't put it in the top three, but I would put it in the top twenty. If ten is the best overall, I would put it at a six out of ten.

We are using Ubiquiti Wireless in a small environment. I am also involved in selling and using Ubiquiti products. We have been using products such as the Pro, AC Pro as an access point, and UDM Pro Plus for over ten years.

The seamless roaming feature was significant at the beginning, making it easier to grow into the system. The whole provisioning, configuration, and adapting process is user-friendly and considered an industry-standard in our environment. The centralized configuration with a graphical interface was a unique feature when we started, and it remains beneficial. It allows for easy deployment and expansion.

The firmware updates can sometimes be too quick and have flaws, especially for early access users. The availability of products has improved but could still be better, as there were delays in the past. There are limited wireless camera options in the Ubiquiti range, which is an area they could expand.

We have been using Ubiquiti Wireless for over ten years.

The product has been very reliable. We never experienced an outage with Ubiquiti, even in our small environments with around sixty clients and eight access points.

For standard networks and small environments, Ubiquiti offers flexible scalability. It is easy to grow by adding new devices.

Before Ubiquiti Wireless, we used products from Netgear, Aruba, and Ruckus. We switched because Ubiquiti provided a centralized configuration with a graphical interface, which was attractive and practical for our needs.

The initial setup was quite straightforward. The configuration interface is user-friendly and doesn't require top specialists.

We initially spent around 10,000 euros on this solution and have been running it for several years. An access point costs approximately 160 to 180 euros.

We evaluated products from Netgear, Aruba, Ruckus, and Mikrotik. Ubiquiti's combination of features and price was more suited to our needs.

I would rate Ubiquiti Wireless nine out of ten over the last ten years. I am very happy with the product.

The solution's software controller is very nice and provides good advantages. It's easy to program and provides really good quality and excellent performance.

We face difficulties with Ubiquiti's supply chain because their products are usually out of stock. Ubiquiti Wireless does not have local support. Having local support is very important for installers or resellers, and they don't have it with Ubiquiti. We have to try to talk with somebody in Latin America for support, which is complicated.

I have been using Ubiquiti Wireless for ten years.

I recommend Ruijie instead of Ubiquiti Wireless. Ruijie provides local support, lower prices, and very high margins.

The solution has a reasonable price but a very low profit margin. I am talking about less than three percent of the margin, and we cannot work with that.

Ubiquiti products are really good. I am a B2B wholesaler, and my type of business requires profit to sell to my installers or for my installers to sell to the end customers. Right now, Ubiquiti doesn't offer that. They are selling the product on their website. We face difficulties with Ubiquiti's supply chain because their products are usually out of stock.

I would recommend Ubiquiti Wireless as a brand. However, we are no longer recommending it in my business. I am a wholesaler who recommends installing wireless or network solutions for other companies. I no longer recommend Ubiquiti Wireless because it is not profitable.

Overall, I rate the solution an eight out of ten.

Right now I am testing SNMP, and version three SNMP is proving a little bit difficult.

All of Ubiquiti Wireless's access points are PoE. All the access points are well-built and robust. All the access points provide good connectivity and are reliable. They integrate into the management console very easily, making diagnostics and configuration changes simple. The range and coverage are impressive, with the product performing well even in offices with thick walls where other products had failed.

I would like to see improvements around the firewalls and some of the internal workings, such as DNS testing. Additionally, the documentation needs improvement. It is good, but it lacks depth and is more targeted at SOHO users. Enterprise users require more details and options.

Ubiquiti Wireless access points are reliable and I have not had any issues with them so far.

I purchase the product in a bundle, buying like ten access points in one go.

I would absolutely, without a doubt, recommend Ubiquiti Wireless to others. Their range is broad and their feature set is robust. I do not have any hesitation in recommending them to any type of company. I would rate the product a nine.

The platform has been extremely beneficial for our organization. It is easy to set up, and we use a Dream Router, which includes power over Ethernet. This allows all access points to be powered and managed centrally. We also have a guest network alongside our corporate network for visitors, and its remote management capability has been particularly useful.

The solution's most valuable features include ease of use and management and the built-in security options in the Dream Router. From a central location, I can monitor traffic, block sites if necessary, and manage access points efficiently. Additionally, remote management via their cloud portal is a great advantage.

One area of improvement could be the inclusion of conditional forwarding in the Dream Router. This feature would allow me to route certain domains through specific paths, which would be a helpful addition.

I have been working with Ubiquiti Wireless for about 18 months.

The product is extremely stable. I rate the stability a ten out of ten. 

We have about 20 endpoints using Ubiquiti Wireless in our company. It is being used extensively, and we plan to increase its usage at another site.

I rate the scalability an eight. 

They have good documentation and community support online.

Positive

I used Sophos before switching to Ubiquiti Wireless. I decided to switch because the Sophos kit was expensive and had reached end-of-life, meaning it no longer supported older versions of its hardware.

The initial setup is easy. It took me about a week to deploy, although it could have been done in less time. The deployment involved connecting the system to the Internet, setting up the access points, creating the networks, and adopting the wireless access points into the network for management.

I rate the process a ten. 

I have used various solutions, including Avaya and TP-Link. Still, I found Ubiquiti Wireless to be the most suitable for my needs due to its cost-effectiveness and robust management options.

Overall, I rate Ubiquiti Wireless a ten. 

My company uses the product to deal with the Wi-Fi networking part for our customers to provide Wi-Fi coverage for our customers.

My company has to wait for a response from the product's support team. From an improvement perspective, the product's support team should be quicker to respond.

As a reseller, it would be good if Ubiquiti Wireless could provide a global cross-customer portal where we can see all our installations in just one place. If my company has to connect with our customers for maintenance purposes, we can only connect with that specific customer. It would be good to have a portal in Ubiquiti Wireless, similar to what Trend Micro offers, in which, on just one interface, the company is able to see all the customers who use Trend Micro products, and with just one click, we can connect with a specific customer.

I have been using Ubiquiti Wireless for three to four years. I am a reseller of the product.

Stability-wise, I rate the solution a nine out of ten.

My company doesn't have to deal with really big networks since our target is in the area of installation, but we never had a scalability problem with the product. If a user needs more of the solution for better coverage, our company can install a couple of more devices. There is absolutely no scalability problem.

My company does not have any open issues with the product's support team. In general, the product's support team is pretty good.

I rate the technical support a seven out of ten.

Neutral

I have experience with Mikrotik and Cisco. Mikrotik is a really good product, but it is really complicated. You cannot use Mikrotik if you are not a trained technician. Compared to Mikrotik, Ubiquiti Wireless is easy to use.

For our company's target customers, which are small businesses, we prefer to provide Ubiquiti Wireless. My company does not currently use Mikrotik and Cisco.

The product is very easy to install. My company only deals with the software configuration part of the product. My company is not certified to attach Ubiquiti Wireless to the ceilings or the walls since Ubiquiti has a set of electricians to take care of the fittings. My company only configures the product from a networking point of view. I see that the configuration part of the product is really straightforward.

One or two people are required to configure the product. It is even possible to configure the product from a remote location without having the need to assess the customer's headquarters.

The product is neither expensive nor cheap. It is an averagely priced product. The price is correct for the product a user gets. It is a really good product. It is a product that is easy to maintain. I think the price of the product is adequate.

There are no licenses connected with the product. You just buy the product and install it, while the software is free with the device.

A scenario where Ubiquiti Wireless significantly improved our company's network connectivity stems from the fact that it is really simple and intuitive to use. Before Ubiquiti Wireless, my company used other brands that were complicated and hard to configure. And Ubiquiti Wireless has a pretty clear web interface. For mobile devices, the product is really easy to configure.

The most beneficial part of the solution related to network management stems from the fact that it is possible to get it configured and used via a mobile phone application. The product is usually versatile and allows users to configure the tool in many ways, including adding it as a bridge between one tool and another. There are many ways that the tool can be configured to meet the specific business needs of a customer.

Ubiquiti Wireless' unified controller has impacted the efficiency of our company's network operations since it simplifies the configuration and management of the Wi-Fi network.

The main strength of Ubiquiti Wireless is the ease of use it provides to users.

The maintenance part of the product is pretty easy. Once the product is configured in a proper way, it works forever. There is not much need for a maintenance part until and unless there is a need to change something.

The setup phase of the product is easy, meaning there is less effort required to deal with the setup process, which means fewer costs are involved during the installation for the customer. The installation part of the product is straightforward, which ensures that there is a cost-saving for the customer. During the first attempt itself, you can set up the system in the right way, and there is no need to spend extra time on areas like fine-tuning. The installation is so easy that the product is up and running during the first setup process itself.

I rate the overall tool a nine out of ten.

Ubiquiti is the primary wireless solution for my workplace, and we'll likely continue to use it for a while. With a few exceptions, Ubiquiti is the wireless hardware for the vast majority of our campuses.

Ubiquiti is intuitive. The management interface is user-friendly. You can easily make changes and do the things that need to be done. 

Ubiquiti isn't as good for larger networks as any of the other wireless solutions. It lacks performance, coverage, and some of the advanced capabilities other solutions have. 

Take, for example, integration with FortiNAC. Cisco, HP, and the other big names can move devices from one wireless subnet to another with FortiNAC on the fly, but Ubiquiti cannot. When we connect them to this special network, I have to turn them off and on, disconnect them from the wireless, and then reconnect. Then, it can be put into the correct location, but that's it. It's a small thing, but it's noticeable,

It's hard to describe it in terms an end user would understand, but on the back end, it lacks some of those capabilities. It's not a true large enterprise solution. They're fantastic for small and medium-sized businesses, especially for the price, and they perform well when needed. For my part, I would actually like to move to something more appropriate for the size of our network, but again, Ubiquiti is so cheap.

I have used Ubiquiti for nearly two years. 

The stability is pretty good for the most part. Occasionally, I need to restart access points, and one might periodically forget how to pick up an IP address, so I have to fiddle with it. It isn't something that happens often, but it does come up. 

There are some limitations on scalability. It's a great solution for smaller networks. On larger networks, little things start stacking up after a little while. They haven't been terrible, but I don't feel like Ubiquiti is a true enterprise-level wireless solution.

The most valuable aspect of Ubiquiti is the price. Compared to competing solutions like Cisco Aironet, HP Aruba, ExtremeWireless, or Ruckus, Ubiquiti is the cheapest by far. It's not even close. That's their biggest selling point.

Their latest model is the Enterprise 6, which can do Wifi 6. You can get that access point for $300, whereas the equivalent from Fortinet is closer to $800 or $900.

Also, Ubiquiti access points are more readily available than other ones due to supply chain issues. Problems with the supply chain have forced me to make several different product changes because it might take six to eight months to procure some products.

That's a challenge we're facing with other access points, such as Fortinet. If I were to buy a Fortinet access point, it might be half a year before I get it. Ubiquiti is available within a couple of weeks.

I rate Ubiquiti Wireless seven out of 10. If you're considering Ubiquity, you should look at the scale and the scope of your deployment. Ubiquiti is a great solution for a small or medium-sized company if you're not trying to do really sophisticated networking. 

I've consulted for small clients where I think it would make sense. You actually see them a lot in hotel rooms. If you are looking to do more advanced wireless stuff or like network access control or wireless containment, and you're trying to control a larger network, you probably should go with one of the high-end solutions.