Ubiquiti Wireless Reviews

My company uses the product to deal with the Wi-Fi networking part for our customers to provide Wi-Fi coverage for our customers.

My company has to wait for a response from the product's support team. From an improvement perspective, the product's support team should be quicker to respond.

As a reseller, it would be good if Ubiquiti Wireless could provide a global cross-customer portal where we can see all our installations in just one place. If my company has to connect with our customers for maintenance purposes, we can only connect with that specific customer. It would be good to have a portal in Ubiquiti Wireless, similar to what Trend Micro offers, in which, on just one interface, the company is able to see all the customers who use Trend Micro products, and with just one click, we can connect with a specific customer.

I have been using Ubiquiti Wireless for three to four years. I am a reseller of the product.

Stability-wise, I rate the solution a nine out of ten.

My company doesn't have to deal with really big networks since our target is in the area of installation, but we never had a scalability problem with the product. If a user needs more of the solution for better coverage, our company can install a couple of more devices. There is absolutely no scalability problem.

My company does not have any open issues with the product's support team. In general, the product's support team is pretty good.

I rate the technical support a seven out of ten.

Neutral

I have experience with Mikrotik and Cisco. Mikrotik is a really good product, but it is really complicated. You cannot use Mikrotik if you are not a trained technician. Compared to Mikrotik, Ubiquiti Wireless is easy to use.

For our company's target customers, which are small businesses, we prefer to provide Ubiquiti Wireless. My company does not currently use Mikrotik and Cisco.

The product is very easy to install. My company only deals with the software configuration part of the product. My company is not certified to attach Ubiquiti Wireless to the ceilings or the walls since Ubiquiti has a set of electricians to take care of the fittings. My company only configures the product from a networking point of view. I see that the configuration part of the product is really straightforward.

One or two people are required to configure the product. It is even possible to configure the product from a remote location without having the need to assess the customer's headquarters.

The product is neither expensive nor cheap. It is an averagely priced product. The price is correct for the product a user gets. It is a really good product. It is a product that is easy to maintain. I think the price of the product is adequate.

There are no licenses connected with the product. You just buy the product and install it, while the software is free with the device.

A scenario where Ubiquiti Wireless significantly improved our company's network connectivity stems from the fact that it is really simple and intuitive to use. Before Ubiquiti Wireless, my company used other brands that were complicated and hard to configure. And Ubiquiti Wireless has a pretty clear web interface. For mobile devices, the product is really easy to configure.

The most beneficial part of the solution related to network management stems from the fact that it is possible to get it configured and used via a mobile phone application. The product is usually versatile and allows users to configure the tool in many ways, including adding it as a bridge between one tool and another. There are many ways that the tool can be configured to meet the specific business needs of a customer.

Ubiquiti Wireless' unified controller has impacted the efficiency of our company's network operations since it simplifies the configuration and management of the Wi-Fi network.

The main strength of Ubiquiti Wireless is the ease of use it provides to users.

The maintenance part of the product is pretty easy. Once the product is configured in a proper way, it works forever. There is not much need for a maintenance part until and unless there is a need to change something.

The setup phase of the product is easy, meaning there is less effort required to deal with the setup process, which means fewer costs are involved during the installation for the customer. The installation part of the product is straightforward, which ensures that there is a cost-saving for the customer. During the first attempt itself, you can set up the system in the right way, and there is no need to spend extra time on areas like fine-tuning. The installation is so easy that the product is up and running during the first setup process itself.

I rate the overall tool a nine out of ten.

Ubiquiti is the primary wireless solution for my workplace, and we'll likely continue to use it for a while. With a few exceptions, Ubiquiti is the wireless hardware for the vast majority of our campuses.

Ubiquiti is intuitive. The management interface is user-friendly. You can easily make changes and do the things that need to be done. 

Ubiquiti isn't as good for larger networks as any of the other wireless solutions. It lacks performance, coverage, and some of the advanced capabilities other solutions have. 

Take, for example, integration with FortiNAC. Cisco, HP, and the other big names can move devices from one wireless subnet to another with FortiNAC on the fly, but Ubiquiti cannot. When we connect them to this special network, I have to turn them off and on, disconnect them from the wireless, and then reconnect. Then, it can be put into the correct location, but that's it. It's a small thing, but it's noticeable,

It's hard to describe it in terms an end user would understand, but on the back end, it lacks some of those capabilities. It's not a true large enterprise solution. They're fantastic for small and medium-sized businesses, especially for the price, and they perform well when needed. For my part, I would actually like to move to something more appropriate for the size of our network, but again, Ubiquiti is so cheap.

I have used Ubiquiti for nearly two years. 

The stability is pretty good for the most part. Occasionally, I need to restart access points, and one might periodically forget how to pick up an IP address, so I have to fiddle with it. It isn't something that happens often, but it does come up. 

There are some limitations on scalability. It's a great solution for smaller networks. On larger networks, little things start stacking up after a little while. They haven't been terrible, but I don't feel like Ubiquiti is a true enterprise-level wireless solution.

The most valuable aspect of Ubiquiti is the price. Compared to competing solutions like Cisco Aironet, HP Aruba, ExtremeWireless, or Ruckus, Ubiquiti is the cheapest by far. It's not even close. That's their biggest selling point.

Their latest model is the Enterprise 6, which can do Wifi 6. You can get that access point for $300, whereas the equivalent from Fortinet is closer to $800 or $900.

Also, Ubiquiti access points are more readily available than other ones due to supply chain issues. Problems with the supply chain have forced me to make several different product changes because it might take six to eight months to procure some products.

That's a challenge we're facing with other access points, such as Fortinet. If I were to buy a Fortinet access point, it might be half a year before I get it. Ubiquiti is available within a couple of weeks.

I rate Ubiquiti Wireless seven out of 10. If you're considering Ubiquity, you should look at the scale and the scope of your deployment. Ubiquiti is a great solution for a small or medium-sized company if you're not trying to do really sophisticated networking. 

I've consulted for small clients where I think it would make sense. You actually see them a lot in hotel rooms. If you are looking to do more advanced wireless stuff or like network access control or wireless containment, and you're trying to control a larger network, you probably should go with one of the high-end solutions.

The platform has a valuable console providing a centralized hub for device management, enabling users to log in and access devices effortlessly. The users gain visibility into the velocity of networking to each user. However, the standout feature lies in its ability to seamlessly manage multiple access points from a single interface.

The product or service could be improved by providing round-the-clock support directly from the company. A contract solution with 24/7 support would greatly benefit users, especially in critical situations requiring immediate assistance. It would enable users to address issues promptly and ensure uninterrupted network operation. It is important for small companies like ours, where we may need more expertise to troubleshoot problems independently.

We have been using Ubiquiti Wireless for a year.

The platform is stable. I rate the stability a nine out of ten.

The platform is easy to scale.

We previously used Tableau. However, we encountered challenges integrating various access points into the same networking environment.

The initial setup is simple. However, it depends on the number of shipments per month. In our scenario, with ten shipments per month, the setup took around four hours. This time frame includes finding all the necessary information on websites, considering our need for prior experience with this equipment. Despite this, we completed the setup within the allotted time frame of four hours.

I rate the process a nine out of ten.

The platform offers a one-time purchase cost. It has competitive pricing.

Ubiquiti wireless proves especially helpful in scenarios requiring mobility. Transitioning from wired to wireless connectivity facilitates flexibility for users previously tethered to Ethernet cables connected to switches.

The platform is very simple to set up and provides a lot of information in the network. It is suitable for small companies. I rate it an eight out of ten.

Our primary use case for this solution is for access points for internet services for our clients and the devices they have on them.

I would say that the user experience is pretty good in this solution as well as the roaming solution part of it.

I would like to see this solution have any kind of captive portal on the tool or user accounting tool. This would be quite useful for companies.

I have been using this solution for about two years.

My impression of the stability of this solution is that it's really good as we don't have any issues with it.

My impression is that this solution is scalable. There are about 400 users of this solution in our company.

My impression is that the initial setup process is straightforward. It took about one week to complete the deployment. I think there is one person involved in the deployment and maintenance of this solution.

Our IT management team did the deployment.

I would recommend this solution to other people as it's a good solution. I would also advise them that if they have voice services and they want to have it connected everywhere in their building, this tool is for them as it's quite good on roaming and has a good quality for voice and pictures in live streams.

I would rate this solution a nine, on a scale from one to 10, with one being the worst and 10 being the best.

Some of our customers have a user base as high as 250.

Ubiquiti devices are centrally managed, and you can log into the access points via SSH. If the GUI isn't working for some reason, you can intervene via SSH.

It's difficult to get Ubiquiti hardware in Germany, which poses a problem because I urgently need some routers and other devices that we cannot acquire right now. 

Ubiquiti is also slow to adopt new technologies. We are transitioning to Wi-Fi 6, and there aren't many products. They have mostly Wi-Fi 5 products, but there are only two Wi-Fi 6 products. It's okay for places we have already equipped, but it's a bit hard for new places.

Their gateway is good for people who lack an IT background and need to rely on a GUI. For example, they have a special gateway for that product group within the wireless devices. However, I find it to be restrictive. It's a dedicated gateway from the wireless to the internet. While the approach is clever, it would be helpful if it were more like their Edge devices.

The product group known as Edge has two GUIs: one for the people without a technical background and another for advanced users. You can also use the command line interface. These devices don't have that approach. You only have the GUI. While the GUI has broad functionality, it still lacks the flexibility IT professionals need.

I have been using Ubiquiti for six or seven years.

We haven't had any problems. You even can handle a large number of access point users. You get good quality for the price. 

Scalability is one reason we use Ubiquiti. It's easy to scale up because of the centralized administration approach. 

Ubiquiti has excellent internet forums, but there's hardly any support. You can email them, and they will respond quickly but you might not get the solution you need. However, it's relatively easy to get quick information about an issue because the open-source community supports Ubiquiti very well.

The problem with their call centers is that they sometimes even don't know what they're talking about, and they are costly. You go to the internet if you have an issue, and you'll usually get your answer. Cisco has service plans that you don't get with Ubiquiti, but you pay a fair price for the hardware. 

I've worked with Cisco. Cisco products always have issues you need to patch, and it's an old brand. Cisco can do everything, but you'll need to spend lots of money educating your staff. Anyone who can use Linux can handle Ubiquiti. While Cisco solutions are powerful, you need a Cisco-certified expert, and these guys are very expensive. You need to hire them or train your staff. Either way, it costs you a lot of money For me, Ubiquiti is the product of choice because of the flexibility it provides us.

Setting up Ubiquity Wireless is simple, and when something doesn't work, you can intervene via SSH. 

I rate Ubiquiti eight out of 10 for affordability. The hardware prices are the easy part. However, the costs of maintaining and operating the infrastructure can be expensive. 

By comparison, Netgear isn't as flexible as Ubiquiti. I can automate Ubiquiti on a large infrastructure because Ubiquiti devices run on Linux. I can write a Linux script that is executed on the devices, and quickly automate it. This is also possible with Cisco, but not Netgear. Netgear devices are common, but I always call them hobby devices. If you're just an ambitious hobby user, these devices are fine, but they are not for professionals.

I rate Ubiquiti Wireless seven out of 10. These devices are suitable for small and medium-sized enterprises. If you use the Edge line of products, you need to understand protocols or networks, architectures, etc. They're perfect because you can almost do everything with Cisco products for a much better price with a significantly lower learning curve.

We use the tool internally and for client portfolios.

We had a client with a power plant. Different wireless devices from various brands caused problems. We fixed it using the Ubiquiti Wireless UDM controller and installed 75 access points and antennas.

The tool's most valuable feature is SD-WAN. It is easy to use and manage. In terms of reliability, we don't get many tickets or a service request after the installation. It's like installing and forgetting the device. In one railway construction project where we installed Ubiquiti three years ago, we've only received two inquiries since then. We provide remote support.

The solution has very good product lines. However, it feels like some models overlap. For example, a new model is announced after three months, and another new model is announced shortly after. So, the release cycle feels too short, and some features overlap. Overall, the products are very good and reliable.

I have been using the product for five years.

I rate the tool's stability a nine out of ten.

Combining internal users within our organization and clients in our existing managed service, we have approximately 3,000-3,500 users using Ubiquiti Wireless. I rate its scalability a nine out of ten.

I rated technical support as an eight out of ten because we rarely need to call them. Instead, we usually email the community or local distributors for support, and they assist us. However, in terms of implementation, we don't rely on technical support.

Positive

I used Aruba, Meraki, D-Link, and Cisco before Ubiquiti Wireless. We chose to switch from Cisco, Aruba, and Meraki to Ubiquiti Wireless mainly because most clients prefer cost-effective solutions. While brands like Aruba and Cisco are expensive. Ubiquiti is a US brand.

Our organization handles Ubiquiti Wireless maintenance and troubleshooting internally. We also provide managed services for some clients, managing all the day-to-day transactions and monitoring their wireless networks. We have about eight wireless engineers responsible for all technical aspects, including deployment and maintenance of Ubiquiti Wireless and other technical tasks.

The tool doesn't have any licensing costs.

We don't solely rely on built-in firewall features for enterprise-level security. Instead, we often use another brand or third-party firewall the client prefers as the primary defense. For clients with less sensitive data transactions or those running via the cloud, we trust the firewall features of Ubiquiti's UDM Pro.

I rate the solution overall as a nine out of ten. There's always room for improvement, and we anticipate future developments and innovations.

I use the solution in my company for our different clients who use Ubiquiti Wireless, considering that it is a fairly reliable tool. The tool provides a yearly subscription for a service. The product has a web interface on which you can log in, ensuring that it is always available while allowing you to see what is going on in your environment. You can control the features of the tool. You can use the tool for mapping or building features and to check various access points. With the product in place, you can look at the access points of more than 200 devices, and it can also handle more devices as it allows users to add other access points. With Ubiquiti Wireless, the actual range for the access point is fairly good. The product has features like controller migrations.

The most valuable features of the solution from a networking perspective stem from its ability to allow users to customize the various access points, and since our company is able to push in the updates in the tool, we can get better management capabilities and connectivity. Ubiquiti Wireless allows you to see the ports and the power consumed. When Ubiquiti Wireless is used in conjunction with switches, you can stay on the same web interface and manage the switches and access points by using the same credentials. Basically, the tool allows you to manage the whole network through a single web interface. You can give permissions or use SSH on devices and be able to use the command line to do various things, including updating the access points or resetting their statuses. The tool provides a web interface and command line facilities.

The product lacks to offer reliability to users. From an improvement perspective, the product needs to be made more reliable. The tool should also offer better support and warranties. The tool only provides a standard warranty, which gets very annoying. I have had experiences where the users of the tool keep receiving updates continuously, and you can have the latest firmware pushed into the solution, which may cause a problem. You can't opt to go for an RMA process or get any support on the tool because it doesn't offer any support after twelve months of purchase.

The latest stuff provided by the product is not as reliable as the older ones provided by the solution.

The product's stability is an area of concern where improvements are required.

The solution's technical support needs to be improved so that users can communicate with faster or more responsive support personnel with knowledgeable technical team members and get customer-friendly support. You can only get support for the product within the first twelve months of purchase, after which you won't get any support.

I have been using Ubiquiti Wireless for eight years.

Stability-wise, I rate the solution a four or five out of ten.

Scalability-wise, I rate the solution a nine out of ten.

Around 2,000 to 3,000 people in my company use the product.

The product is extensively used in my company. My company plans to increase the use of the product.

I rate the technical support a four out of ten.

Neutral

I have experience with Cisco. I started to use Ubiquiti Wireless because of its web interface.

The product's initial setup phase is fairly straightforward, but it all depends on how much of a complex infrastructure you have. In general, the setup process is straightforward. If a user wants to have some advanced stuff during the product's setup phase, the process can get a lot complicated.

With the controller part, the product's user can manage the devices on the cloud.

The solution is deployed on an on-premises model.

The time required to take care of the product's setup phase depends on how a user wants to deal with the setup process. For a simple connection, a straightforward setup process is required. For managing the complex stuff, the setup process can get complicated.

I took care of the product's installation phase.

There aren't any license costs attached to the product.

I evaluated products from Cisco and Meraki against Ubiquiti Wireless.

Speaking about the indoor or outdoor environments where the tool is deployed, I would say that I have deployed it across offices, hotels, warehouses, and mobile shops.

I wouldn't recommend the product to those who plan to use it.

In the past, I would have rated the product an eight out of ten. Presently, I rate the overall product a four out of ten.

The platform provides a straightforward network management process. It is a cost-effective solution offering freeware for all the components.

The technical support services need improvement. 

We have been using Ubiquiti Wireless for three years.

It is a stable product.

It is a highly scalable platform. I rate it a nine out of ten.

The technical support services could be faster.

Neutral

We used HP Aruba, Ruckus, and Cisco before. We decided to opt for Ubiquiti Wireless as we signed a distribution agreement with Ubiquiti. Secondly, we found their product range to be extremely well-priced while maintaining high-quality standards.

As per the technicians' feedback, the installation is straightforward. We have a team of three engineers for the product maintenance.

I rate the product’s pricing an eight out of ten. There are no additional expenses apart from the standard licenses.

The most recent project involved implementing a Ubiquiti Wireless solution for a large factory. The project encompassed deploying approximately 35 access points throughout the factory premises, including the offices. It provides high reliability and performance. I rate it a nine out of ten.