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Jessy Liao - PeerSpot reviewer
Technical Director at Aurigasec
Real User
Top 5
A scalable and simple product to manage office networks
Pros and Cons
  • "The most valuable feature of the solution is that it is a simple and useful tool that offers good performance."
  • "The documentation and support provided by the solution areas of concern where improvements are required."

What is our primary use case?

In my company, we use Ubiquiti Wireless since it is a very simple product that is very useful for the IT team in our company who manages our office network.

What is most valuable?

The most valuable feature of the solution is that it is a simple and useful tool that offers good performance.

What needs improvement?

The documentation and support provided by the solution areas of concern where improvements are required. If some error occurs in the solution, it is not easy to find a person to help you with the troubleshooting process, and moreover, the product doesn't have an online community website to help users.

For how long have I used the solution?

I have been using Ubiquiti Wireless for a year. I am a customer of the product.

Buyer's Guide
Ubiquiti Wireless
March 2025
Learn what your peers think about Ubiquiti Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
851,823 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is a stable solution. Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a ten out of ten.

In our company, twelve people use the product.

My company probably has plans to increase the usage of the product.

Which solution did I use previously and why did I switch?

I have experience with Meraki.

How was the initial setup?

The product's initial setup phase was easy.

The solution is deployed with the help of a router, switch, and Wi-Fi.

The solution can be deployed in an hour.

There is a professional person to handle this step-by-step process of setting up the device.

One person, who is the main engineer in our company, is required to take care of the deployment and maintenance processes of the product.

What's my experience with pricing, setup cost, and licensing?

Ubiquiti Wireless is a cheaply priced product.

What other advice do I have?

Ubiquiti Wireless requires a user to undergo a very easy setup phase, and it is a cheap product.

I rate the overall tool a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Security engineer at ARCEP Togo
Real User
Simple to use and easy to set up but needs better stability
Pros and Cons
  • "It allows us to offer policy control."
  • "Sometimes we have some micro breaks we do not know what causes them."

What is our primary use case?

We're primarily using the solution for WiFi access. It provides us with an access point for the network. The devices are controlled by a controller, and we can apply security policies via our network. This can help control end-users. 

What is most valuable?

The solution is very simple. The facility of the integration is great.

It allows us to offer policy control.

The solution works very well.

It's easy to set up.

What needs improvement?

Sometimes we have some micro breaks we do not know what causes them. Maybe it is based on the monitoring of the network, or maybe it is the architecture or the integration of the equipment. The stability could be improved. 

For how long have I used the solution?

I've used the solution for a while. I'm not sure how long we've used it. It has likely been five years. 

What do I think about the stability of the solution?

The solution can be more stable. We have had some issues with micro-breaks which have affected connectivity. I'd rate the stability six out of ten.

What do I think about the scalability of the solution?

It is a really scalable solution. 

We have around 100 end-users. Maybe 20 are using the network, with the rest on wireless.

How are customer service and support?

We've never dealt with technical support in the past.

Which solution did I use previously and why did I switch?

We did have an experience with Linksys. However, it was not a good solution. 

How was the initial setup?

The initial setup is simple to set up. I did not take part in the process. However, I haven't heard of any issues. 

It takes about one hour to deploy and connect a node. It might take a month to set up a full network.

We have ten staff, including managers, that can assist with the deployment and maintenance. 

What about the implementation team?

The operational team handles the setup. It's handled in-house. 

What was our ROI?

We are a small enterprise. We do not look at ROI. That said, most are working five years later.

What's my experience with pricing, setup cost, and licensing?

We do not have a license. We just pay for the solution. 

What other advice do I have?

We are using the latest version as we always upgrade the firmware. 

I'd recommend the solution.

I'd rate the solution seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Ubiquiti Wireless
March 2025
Learn what your peers think about Ubiquiti Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
851,823 professionals have used our research since 2012.
IT Staff at Holy Name University
Real User
Highly scalable, good support, but stability could improve
Pros and Cons
  • "The scalability of Ubiquiti Wireless is very good. We can add and transfer access points, it is highly scalable."
  • "Ubiquiti Wireless could improve stability."

What is our primary use case?

Ubiquiti Wireless is used for networking for academic use.

For how long have I used the solution?

I have been using Ubiquiti Wireless for approximately two years.

What do I think about the stability of the solution?

Ubiquiti Wireless could improve stability. 

I rate the stability of Ubiquiti Wireless a three out of five.

What do I think about the scalability of the solution?

The scalability of Ubiquiti Wireless is very good. We can add and transfer access points, it is highly scalable.

We have approximately 2,000 faculty and 3,000 students using this solution.

How are customer service and support?

I rate the support from Ubiquiti Wireless a four out of five.

How was the initial setup?

The initial setup of Ubiquiti Wireless was complex. However, the second installation was easier.

What about the implementation team?

I did the implementation of Ubiquiti Wireless in-house with support staff. 

We have approximately three installers and engineers for the configuration and maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

Once you purchase the solution the license is included.

What other advice do I have?

I would recommend this solution to others.

I rate Ubiquiti Wireless a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Rodrigo Guenoe - PeerSpot reviewer
Gerente de Segurança da Informação at Telefónica
Real User
An easy to configure and scalable solution
Pros and Cons
  • "The solution has an easy configuration."
  • "The mesh configuration and WiFi 6 coverage should be improved."

What is our primary use case?

The solution has an easy configuration. We use this solution for showcases at our organization. We use it in the case of UB-KIT for guests and production for the wireless WLAN segment.

What is most valuable?

The most valuable features are the double PA in 802.1X authentication and the radio server.

What needs improvement?

The mesh configuration and WiFi 6 coverage should be improved.

For how long have I used the solution?

We have been using this solution for two years on private and on-premises.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution. We have approximately 15 users using this solution in private and 12 or 13 on guess connection. There are three people responsible for maintenance.

Which solution did I use previously and why did I switch?

We used Cisco Meraki and Aruba in the past and switched to Ubiquiti because it has a better configuration.

How was the initial setup?

The installation took two days to complete. It was complex to install because of the radio server authentication and integration with the active directory.

What about the implementation team?

We did not use a third party to install it, and we completed it ourselves.

What's my experience with pricing, setup cost, and licensing?

Ubiquiti Wireless is not expensive.

What other advice do I have?

I rate this solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System Engineer at DIMASOFT.NET
Reseller
Priced well, centralized management, and quality monitoring
Pros and Cons
  • "I have found the most valuable features to be the ability to use the main centralized administration process and the internet."
  • "We use different models of the solution but in some cases, the security could improve in the adaptive portal, be a little more robust, and easier to use."

What is our primary use case?

We use the solution to connect our buildings and stations together.

What is most valuable?

I have found the most valuable features to be the ability to use the main centralized administration process and the internet.

What needs improvement?

We use different models of the solution but in some cases, the security could improve in the adaptive portal, be a little more robust, and easier to use.

For how long have I used the solution?

I have been using the solution for approximately 10 years.

What do I think about the stability of the solution?

One of the best features is that the solution sends you constant alarms when you have problems with the service organization. It is stable but could improve.

What do I think about the scalability of the solution?

The scalability of the solution is good. Our clients are typically medium-size businesses. Our clients frequently tell us to install Aruba from HP, Cisco, or Juniper. They see this solution as best suited for small enterprises. We have to explain to them Ubiquiti is working on the security and stability of their wireless network.

How are customer service and technical support?

Technical support is very poor, this is an area needing improvement. It is difficult to find someone qualified here in Latin America to have an answer to our problems. It can take up to three days for someone to come with a possible solution. We end up browsing the internet for solutions to our problems rather than waiting for support. 

How was the initial setup?

The installation was not easy. The documentation was not straightforward and they were not complete. They need to improve on this. We had to navigate the internet to find solutions to many of our issues. There was not one place we could have all the information needed for the installation to go smoothly. The deployment took approximately three days.

What about the implementation team?

We do the implementation of the solution. We use one technician and an engineer to do the maintenance and deployment of the solution. The typical time it takes is approximately one day to make an analysis of the information, find security risks, and make a solution.

What's my experience with pricing, setup cost, and licensing?

This solution is cheaper compared to others.

Which other solutions did I evaluate?

Our clients have evaluated HP and Cisco solutions. They are really expensive. We have to find a solution that has a certain level of quality, that can monitor well, and has good security, this solution matches those needs.

What other advice do I have?

I would recommend this solution. However, they need to work on support services.

I rate Ubiquiti Wireless an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
R&D Engineer IC Design at inLab Ltd
Reseller
Easy to setup and has good support but device conductivity problems and is expensive
Pros and Cons
  • "The setup is easy and user friendly."
  • "The production is not very stable in our experience."

What is our primary use case?

We use the solution for small operations, for example, offices and hotels.

What needs improvement?

We have problems with conductivity with the product. When we move around the connection is not stable and drops off.

For how long have I used the solution?

We have not been using the solution for very long.

What do I think about the stability of the solution?

The production is not very stable in our experience.

What do I think about the scalability of the solution?

The product is scalable.

How are customer service and technical support?

The customer support was decent, we had no issues.

Which solution did I use previously and why did I switch?

We have used Aruba wireless products as well, and they are better.

How was the initial setup?

The setup is easy and user friendly.

What was our ROI?

The product could allow for more controls for the user and an overall upgrade on the product as a whole. It could be a lot better.

What's my experience with pricing, setup cost, and licensing?

The product is expensive.

What other advice do I have?

The solution has an easy installation but we have many problems with the advanced configuration.

I rate this Ubiquiti Wireless a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2021238 - PeerSpot reviewer
Senior Network Engineer at a healthcare company with 10,001+ employees
Real User
A solution with a decent portal but needs a more enterprise feel
Pros and Cons
  • "It has a decent portal, and it is usable."
  • "Everything needs to be professionally done."

What is our primary use case?

The solution is deployed primarily on cloud.

What is most valuable?

Compared to industry standard brands that are used, it doesn't do anything better than any of them. However, it has a decent portal, and it is usable.

What needs improvement?

The solution needs a more enterprise feel of the product, and everything needs to be professionally done. Additionally, technical support and the stability of the product can be improved.

For how long have I used the solution?

We have been using the solution for approximately seven years.

What do I think about the stability of the solution?

The solution is stable but not as much as similar products.

What do I think about the scalability of the solution?

The solution is scalable. Approximately one thousand people are connected to it.

How are customer service and support?

We have not had a good experience with customer service and support. They are virtually non-existent.

How was the initial setup?

The initial setup was easy and took approximately half a day.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable.

What other advice do I have?

I rate the solution five out of ten. Technical support and the stability of the product can be improved.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Head, IT Division at USTTB
Real User
Good range and relatively easy to install, but stability can be problematic at times
Pros and Cons
  • "The range is usually pretty good, which is the most important thing to use because more or less, all wireless access points are the same."
  • "Better security is important because we need to have some degree of control over who is connected and how we can restrict the level of connectivity."

What is our primary use case?

We have offices scattered around the building and some of them may be used for phoning in to access conference calls. Also, when someone comes in with a laptop, they can be wirelessly connected to our network. This is easier than using a wired connection.

What is most valuable?

The range is usually pretty good, which is the most important thing to use because more or less, all wireless access points are the same.

What needs improvement?

The stability can be problematic but in general, it is okay.

Better security is important because we need to have some degree of control over who is connected and how we can restrict the level of connectivity. We have been catching people who are abusing their access.

Extending the ranger further would be even better for us.

For how long have I used the solution?

We have been using Ubiquiti Wireless for between five and ten years.

What do I think about the stability of the solution?

It is not always stable, unfortunately.

What do I think about the scalability of the solution?

In my office, we have approximately 100 people using wireless. Not all of them are using the service at the same time.

How are customer service and technical support?

We have not been in contact with technical support. Rather, we rely on ourselves.

How was the initial setup?

It takes between a few minutes and an hour to install an access point.

What about the implementation team?

We have a technical team of trained people, in-house, for deployment and maintenance. We are a public institution, so we don't always have the best technicians due to salary issues. But, if we were to consider the technical aspect then I'd say that we need to strengthen our skills.

What other advice do I have?

I would rate this solution a seven out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user