Ubiquiti Wireless Reviews

The primary use cases of this solution include home use and hospitality, for example: small cafes, etc. It's used in most small businesses where they just need a few ITs and they need simple management, which also means that they're not too worried about the security.

Cost is a big value to the customer and that's the main thing with Ubiquiti Wireless. They don't really have any features that stand out, that would distinguish them from other vendors, so it's all about their pricing. The most attractive thing about them is their cost.

What would make this solution better is improved security. Nowadays, with consumer and enterprise level, most of the access points that I work with, e.g. Aruba, Cambium, or Ruckus, etc., they have firewalls built into the access points and they can do deep packet inspection of data coming through the access point. This gives you the ability to identify applications and you can secure and manage based on application. Ubiquiti Wireless is already simplified, so they don't do that.

The performance of Ubiquiti Wireless also needs some improvement. Though performance is very difficult to quantify because if it's performance based on one or two access points in a home, Ubiquiti Wireless is fantastic, but their performance is lacking in large environments. They end up creating problems in larger environments.

I've had people put this in and because Ubiquiti Wireless doesn't solve tune and they weren't capable of tuning it themselves, they ended up with six access points, but the power and the channel assignments have been all wrong, so they haven't been getting any benefit out of the access points.

Ubiquiti Wireless also tends to turn the access points up to the maximum power, and if you're designing an enterprise network, you need to actually turn the power down on your access point and increase the density of your access points to give proper performance improvements. They're not an enterprise product. They're a home and consumer and small business product.

Scalability is an issue. Ease of manageability at scale is also an issue. For example, looking at one of its competitors: Aruba, you can easily scale that to 500 to a thousand access points and still have it all under control.

You also have the ability to do software-defined wireless networking with competitors of Ubiquiti Wireless, which is something you can't really do with Ubiquiti. Ubiquiti Wireless is a point solution.

I have a long list of things that they've got to do to improve the product. There's so many things that they need to do. One of the things that is quite important is that they get rid of the cloud key and have smart insight and access points.

With the other vendors, you buy the access points, then access the virtual controller which will give you that connection into your cloud management. With Ubiquiti Wireless, you have to buy a separate cloud key, or you have to run a separate software server, or you have to buy a Dream Machine Pro or a Dream Machine just to manage your network remotely. They need to move away from that and move to clustering and Virtual Controller in their IP.

I've been working with Ubiquiti Wireless for two years.

If I we're to rate the stability of Ubiquiti Wireless, I'll rate it a six out ten. They have a reputation of crashing when you do a firmware update sometimes.

Ubiquiti Wireless is not easy to scale. Scalability is a problem. Get your five AP (access points) and you're fine, but if you want to put 50 AP, you'll have a big problem. It's not scalable.

Another thing is from the management perspective with cloud keys and the way that they use cloud keys, it isn't scalable.

It's also not multi-tenanted, so you can't really use it. When you have multiple branches and sites, management becomes a big problem.

Ubiquiti Wireless doesn't have any support that you can call. I've used their online support and it's not great. Part of their value proposition is they're super cheap because there's no tech that you can call. You can't find an engineer to speak to, or to help you.

A lot of the support is done through the online portal, so if you want technical answers on how to fix issues, you have to go to the community. After everything's installed, they make people figure out issues and solutions for themselves. Their support documentation is not fantastic.

Setting up Ubiquiti Wireless is very simple, very basic.

To set up a network: getting access points installed, and depending on what I was using for a firewall, and getting an SSID secured and set up, it takes 20 to 30 minutes. That does not include mounting it anywhere, but just getting it out of the box, connecting it to a switch, then actually getting it configured. It's straightforward.

The price point for Ubiquiti Wireless is really good.

I've worked with Aruba Networks Wireless WAN, Cambium, and Ruckus Wireless WAN.

I'm a wireless specialist. That's what I do. I design wireless and put them in.

Deployment of Ubiquiti Wireless depends on the customers, but it's not deployed on my premises. I sell it and I design it. I'm an engineer who designs for customers, so we deploy it in different scenarios, but mostly it's deployed into the small business type of environments.

This solution requires regularly maintenance. You have to do firmware updates, and that's it.

My advice to people looking into using this product is that first of all, it would depend on what they are doing. What type of network implementation are they going to do?

Before I give advice, I would be asking a lot of questions. If Ubiquiti Wireless will be used in an educational institution, or in an institution that requires a higher level of security, or one that requires ease of management or good scalability, I will tell them not to use it.

If it will be used in a little cafe and they want to put two access points in, and they want a little guest network that people can sign in, and they want people to be able to log in through Facebook, etc., then using Ubiquiti Wireless will be fine.

Ubiquiti Wireless is a seven out of ten for me, because of its target market, and it does what it's supposed to do in the market it's supposed to be in. It's really good for its price point and for its target market.

I work with Ingram Micro and we sell a large amount of Ubiquiti Wireless, and there's a lot of SME that use them quite successfully. It's just that large implementations can become a huge challenge with this solution.

An area for improvement is availability - I sometimes have to wait weeks for their equipment.

The technical support is less than stellar.

From a pricing point of view, Ubiquiti is excellent. They charge around $180 per access point, and the switches are around $1,100, including support and a limited warranty.

The failure rate is very low on these devices - I've had them installed for five years and have only lost one out of a hundred. I'd rate this solution as nine out of ten.

Setting it up wasn't so complicated. It is reliable. Security-wise, we didn't have much trouble, but that could be due to our environment. We haven't had so many attacks, at least up till now.

The range and maybe the quality of the signal can be improved. I had a feeling that the range wasn't long enough. Unfortunately, beyond a certain range, the signal was too weak. If I'm not mistaken, it must have been something like 100 or more than 100 meters, but I'm not sure. So, one improvement I wish for this equipment is to have a longer range, but that could mainly be due to the model we're using.

In Ubiquiti NanoStation, we have some problems with the reset button. The way the reset button is placed can be very uncomfortable. We lost some of our access points due to the fact that we eventually damaged the reset button. I would prefer a simpler reset button. There could be a kind of toggle button, but that's a matter of engineering.

I have been using this solution for five to six years. We are working with Ubiquiti NanoStation, but they are relatively old now, so we need to renew our equipment.

It is reliable.

It wasn't complicated to set it up.

We don't buy directly. We have our finance department that buys things. My speculation on the price is that because we buy from private companies and because the product is imported, people tend to give us at higher prices. This is due to the fact that it is government procurement. So, sometimes, they are not paid directly, and they have to go through the whole administrative process before they are paid. So, they tend to compensate by increasing the price, but I won't be able to say what is the exact price.

I would rate Ubiquiti Wireless an eight out of 10.

We primarily use the solution for guests. It's a guest network, mainly for mobile devices, however, there's not any specific or technical use for it beyond that.

The price of the solution is excellent. It's not too expensive. 

The initial setup is pretty straightforward.

The solution is stable.

It can scale well.

It's an excellent option for small businesses.

The external devices, the outdoor devices, are not so rugged. For example, for the weather that we have here in Florida, it doesn't hold up well even though it is supposed to be designed for outdoor use. The cover is not generally strong enough to support the extreme temperatures in Florida. That is one thing that I know that some customers have some problems with.

There is only a one-year warranty on the solution and you cannot actually extend it. It would be ideal if it could be longer or extended if possible.

I've been using the solution for the last eight years. It's been a long time now. 

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. 

The product can scale well. There's no problem with that. They work like Meraki and the device acts just make a mesh.

We have ten people in the organization that use the solution. 

The technical support is really good. One of the things that they have is a one-year warranty. However, you can't extend it. That is something that they should improve.

We have been using many solutions. We have used SonicPoint in the past and some Linksys options. We added Ubiquiti as we wanted the possibility to add on new devices within the same network and centralize all the devices under the same monitoring solution, under the same console.

We also have experience with Aruba and Meraki.

The solution is very straightforward. It's not overly complex or difficult. We didn't have trouble with the implementation process. 

The deployment only takes a few hours. 

This is occasional maintenance that needs to be performed, however, I don't know how often this activity is performed. We do have one of the technicians here that can work with the product in case of any problems. It's not one specific person; it's just one of the technicians. We have some IT specialists and some of them work in the role of support. We have a network engineer, however, the solution that we have here is quite simple. It's not rocket science to see what is happening with the access point. It's pretty low maintenance as a solution in general and is easy to manage.

We did not use an integrator or consultant. We handled everything in-house.

The solution is very reasonably priced. We like the pricing they offer. There's a good balance between quality and price, as it's not that the product is cheap and bad. In this case, it's a good product at a good price.

The product is around $300 or $400 depending on the device. It's a one-time fee. There aren't ongoing licensing costs.

We're customers and end-users.

We are using the latest version of the solution. We just updated it.

This is a solution for small businesses. It's not so complex. For an enterprise solution, we always recommend Meraki or Aruba. Our first option is Meraki. If the customer requests a more affordable solution, we recommend Aruba. If it's a small business that doesn't have a budget, we obviously recommend Ubiquiti, however, it's not our first option.

I'd rate the solution at a seven out of ten. 

The price and quality are really good. I'm not an expert in this product, however, from what I have witnessed, it works really well. It's just that you can't extend the warranty more than one year, and to have a product where you can't extend the warranty, it doesn't feel like you have much part support.

We use the solution to connect our buildings and stations together.

I have found the most valuable features to be the ability to use the main centralized administration process and the internet.

We use different models of the solution but in some cases, the security could improve in the adaptive portal, be a little more robust, and easier to use.

I have been using the solution for approximately 10 years.

One of the best features is that the solution sends you constant alarms when you have problems with the service organization. It is stable but could improve.

The scalability of the solution is good. Our clients are typically medium-size businesses. Our clients frequently tell us to install Aruba from HP, Cisco, or Juniper. They see this solution as best suited for small enterprises. We have to explain to them Ubiquiti is working on the security and stability of their wireless network.

Technical support is very poor, this is an area needing improvement. It is difficult to find someone qualified here in Latin America to have an answer to our problems. It can take up to three days for someone to come with a possible solution. We end up browsing the internet for solutions to our problems rather than waiting for support. 

The installation was not easy. The documentation was not straightforward and they were not complete. They need to improve on this. We had to navigate the internet to find solutions to many of our issues. There was not one place we could have all the information needed for the installation to go smoothly. The deployment took approximately three days.

We do the implementation of the solution. We use one technician and an engineer to do the maintenance and deployment of the solution. The typical time it takes is approximately one day to make an analysis of the information, find security risks, and make a solution.

This solution is cheaper compared to others.

Our clients have evaluated HP and Cisco solutions. They are really expensive. We have to find a solution that has a certain level of quality, that can monitor well, and has good security, this solution matches those needs.

I would recommend this solution. However, they need to work on support services.

I rate Ubiquiti Wireless an eight out of ten.

We use it mostly for our office network.

It helps the employees in doing more work. While moving from one place to another, especially for the meetings, it is really important to have a reliable and stable internet connection. Ubiquiti gives them a comfortable feeling while working in the office.

I like the fact that you can set it up like a wireless connection. Previously, we used to connect from one SSID to another. When we started using Ubiquiti, everyone was so happy because even if they moved from one place or another, say from the pantry to a meeting room, they didn't need to connect manually to another SSID. This is one of the features that I really like about it. It is doing a great job.

It offers a free controller that you can use to see if the devices are connected or not and if they are up or down.

There should be an easier way to contact the support. If we need to do something on it, it will be easier and faster if there is a support number to call. Currently, their support is mostly through email or chat. If there is a hotline that you can call directly, that would be good. It will really help a lot. They should also include more after-sales support.

They can maybe also provide more details on what's happening with the network.

I have been using this solution since 2013. That's roughly eight years.

It is really stable. We've been using it for the past eight years, and so far, everyone is loving it. We have no complaints. Now, all our offices use Ubiquiti, which proves how stable it is.

It is pretty scalable. It is easy to scale. Whenever we need more access points, it is easy to set it up. 

We have roughly 200 users with mixed roles. We have engineering, finance, HR, customer service, and CEO. In terms of increasing its usage, we just upgraded last year. We are in a good position right now. If our company expands, we might add or upgrade our network.

Currently, their support is mostly through email or chat. It would be good and helpful if there is a hotline that you can call directly. They should have direct contact numbers just like other enterprise companies. For example, Cisco provides a dedicated person with whom you can speak. 

It is pretty straightforward. Even non-technical people can set it up by following the videos on YouTube.

I like the fact that it offers enterprise features at a cheap price. If you compare it with Cisco, it has most of the features that Cisco has been offering but at a lesser price. I am satisfied with its price.

We did evaluate other products. One of the reasons why we chose Ubiquiti was its pricing and licensing. For other enterprise brands, you need to pay on a yearly basis. The controller has a cost as well. With Ubiquiti, we got enterprise features for a cheaper price. It was more than enough.

I would recommend this solution to others. You can never go wrong with Ubiquiti because it is already proven and tested, and there is no need to do POC on it.

I would rate Ubiquiti Wireless a nine out of ten.

We use this solution for point to point. For example, if we have an ISP and you want to feed a company with bandwidth, we use the "add point to point" feature for wifi.

We use it as an access point, but if you are talking about manifestation, this is for a very limited range, evaluated in a limited number of people. If you want to have a real ISP business, you need a different solution. It can be installed inside a system, and then you use that setup to broadcast a signal. It's very stable in most cases if we don't have Microsoft.

We use the on-premises version of the solution.

It's very easy to use. The hardware is very easy to use, compared to Microsoft. Microsoft is more complicated. It has software that is okay if you are familiar with it. In my opinion, Ubiquiti hardware is more heavy-duty than Microsoft.

It is also the first company in Iraq that provides a product with an antenna and feeds all in one compact design. Before that, we had the magnetic adapter alone and then antenna alone.

After that, Microsoft and other companies have produced equipment like Ubiquiti, but it was the first one that made this design.

You should also not forget that we use Ubiquiti for point to point with devices. All their features are very popular here in Iraq, though.

They should make more advanced features for power users. I am a technician and I am functional, but I do need some features that I find only in Microsoft. I cannot find them in Ubiquiti. This is a very important point because although the user experience is very easy, it lacks many features that can be found in Cisco and Microsoft.

Basically, Ubiquiti is a great product for beginners or home users. If you are a really proficient user, on the other hand, you will need more features. In that case, you would want Ubiquity to add more features.

I think they should improve their firmware. They should make it more like Microsoft, with more features and they should make it as stable as Cisco IOS. I miss this very much because if I have a professional friend and he wants my advice about which router to use, in some cases he will need advanced features. If you want to make something for YouTube, for example, only Cisco or Microsoft will do.

If they add those features, they still should not increase the price. Microsoft has had some serious issues with the same price as Ubiquiti. If the difference is small, like only 5%, it's not an issue.

The solution is very stable and that is a very good thing. They have a wide range of products like for the point multiplying applications. This is used in the case that I have an access point and a client wants to connect to me. Ubiquiti has staffing for manifestation locally, for both the five gigahertz and 24 gigahertz versions. They move up to manifestation five in DDI, while you also have 23 DDI, 24 DDI, etc. We have a wide range of projects for a very wide range of people.

It is scalable within a certain range, but I think it's not for very big companies. If you install Cisco, for example, you can leave it to work 24 hours a day, seven days a week and it would go nonstop for two or three years without an issue. For Ubiquiti, I don't think that is possible.

It is a lack of hardware. The hardware is good compared to some other companies. If you comparing to Cisco, though, it's not as good. Cisco is much better at making hardware.

I have many friends using Ubiquiti. I also know may companies using Ubiquiti. In Iraq 75% use UDM products.

They have some products that can be used in both big and small companies. For the point to point application, there is a product that is very widely used in Iraq. You can advance, for example, one gigabyte of data through 23 megahertz to the user. It's called airFiber 11FX and it's very, very widely used in Iraq. There is also the 5X, 5U and 5XHD, and airFiber 24 and 24HD. I don't think Cisco has such a solution. This is why it's used in many companies, even on the enterprise level.

We also use their fiber internet to bring an internet connection to a place that is very far away from the town. So they use this product to get an internet connection.

It is very easy to set up. If I am a new user, for example, I can search for instructions on YouTube. Many videos on YouTube will help. One time I used it to learn how to install and configure very easily.

The price is reasonable and there's only a one-time payment. We have had this for a long time and I haven't seen any additional fee after paying for the installation.

They have a product that is used a lot in Iraq homes, because they use it to get an education, through the internet from an access point. This is used by all people in Iraq. There are some other companies like TP-Link, but TP-Link is not stable. TP-Link has many issues in their products. So you can use this as a normal user in a house and move up to companies even, in some cases.

Depending on the router type, you might have to reset it every couple of days or every couple of months.

I would rate this as nine out of ten, where Cisco would be a ten.

We primarily use the product for our financial management and CRM needs. It’s integrated into our ERP system, which supports our sales, marketing, and customer service operations.

The solution significantly streamlined our financial processes and improved customer relationship management. We’ve seen better financial reporting and greater efficiency in handling customer interactions.

The platform's real-time reporting and dashboard features have been valuable. They provide us with immediate insights into our financial performance and customer interactions, which helps us make informed decisions quickly.

The product's user interface could be more intuitive, and sometimes, the system can be slow during peak usage times. We’d also like to see better integration with other tools we use.

Enhanced integration capabilities and improved user experience features would be beneficial. More customizable reporting options would also be a great addition.

We’ve been using Ubiquiti Wireless for about three years now.

The solution is generally stable, though we’ve experienced occasional slowdowns during high-demand periods.

The solution is scalable and has effectively handled our growing needs. We’ve been able to add new users and modules without significant issues.

Customer service and support have been responsive and helpful. However, there have been occasional delays in resolving issues.

Neutral

We previously used a different ERP solution. We switched because the new solution offered better scalability and more advanced features that met our growing needs.

The setup was relatively complex due to the customization needed to fit our specific requirements. It required careful planning and execution.

We implemented the product with the help of a vendor team.

We evaluated several options, including SAP and Microsoft Dynamics. We chose this solution because it best suited our requirements and budget.

It’s crucial to ensure that you have proper training and support to maximize the product benefits.

I rate it a seven out of ten.