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Manager ITeS at a tech services company with 1,001-5,000 employees
Real User
Top 20Leaderboard
Aug 27, 2024
Has a valuable real-time reporting feature, but the interface could be more intuitive
Pros and Cons
  • "They provide us with immediate insights into our financial performance and customer interactions, which helps us make informed decisions quickly."
  • "The product's user interface could be more intuitive, and sometimes, the system can be slow during peak usage times."

What is our primary use case?

We primarily use the product for our financial management and CRM needs. It’s integrated into our ERP system, which supports our sales, marketing, and customer service operations.

How has it helped my organization?

The solution significantly streamlined our financial processes and improved customer relationship management. We’ve seen better financial reporting and greater efficiency in handling customer interactions.

What is most valuable?

The platform's real-time reporting and dashboard features have been valuable. They provide us with immediate insights into our financial performance and customer interactions, which helps us make informed decisions quickly.

What needs improvement?

The product's user interface could be more intuitive, and sometimes, the system can be slow during peak usage times. We’d also like to see better integration with other tools we use.

Enhanced integration capabilities and improved user experience features would be beneficial. More customizable reporting options would also be a great addition.

Buyer's Guide
Ubiquiti Wireless
January 2026
Learn what your peers think about Ubiquiti Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,665 professionals have used our research since 2012.

For how long have I used the solution?

We’ve been using Ubiquiti Wireless for about three years now.

What do I think about the stability of the solution?

The solution is generally stable, though we’ve experienced occasional slowdowns during high-demand periods.

What do I think about the scalability of the solution?

The solution is scalable and has effectively handled our growing needs. We’ve been able to add new users and modules without significant issues.

How are customer service and support?

Customer service and support have been responsive and helpful. However, there have been occasional delays in resolving issues.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We previously used a different ERP solution. We switched because the new solution offered better scalability and more advanced features that met our growing needs.

How was the initial setup?

The setup was relatively complex due to the customization needed to fit our specific requirements. It required careful planning and execution.

What about the implementation team?

We implemented the product with the help of a vendor team.

Which other solutions did I evaluate?

We evaluated several options, including SAP and Microsoft Dynamics. We chose this solution because it best suited our requirements and budget.

What other advice do I have?

It’s crucial to ensure that you have proper training and support to maximize the product benefits.

I rate it a seven out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1907949 - PeerSpot reviewer
IT System Technician at a computer software company with 11-50 employees
Real User
Dec 18, 2022
Reliable, with no captive portals, that is simple, and quick to install
Pros and Cons
  • "It functions properly and includes centralized management for access points and switches."
  • "They have access points that are in the firewalls, and I believe the firewalls could be significantly better. They use the USG firewall, which I believe is a poor device. VPNs for example, it is really bad, it is difficult to configure, and I don't like them at all."

What is our primary use case?

At home, I use it for myself. There are no captive portals or anything like that, only wireless access. Only wifi.

What is most valuable?

It functions properly and includes centralized management for access points and switches.

What needs improvement?

They have access points that are in the firewalls, and I believe the firewalls could be significantly better.

They use the USG firewall, which I believe is a poor device. VPNs for example, it is really bad, it is difficult to configure, and I don't like them at all.

For how long have I used the solution?

I have been working with Ubiquiti Wireless for two or three years.

I am not working with the latest version. I try to update to the latest version once in a while.

What do I think about the stability of the solution?

Ubiquiti Wireless is very stable.

What do I think about the scalability of the solution?

I have not yet experimented with the scalability of Ubiquiti Wireless. 

I am using it at home.

How are customer service and support?

I have not contacted technical support.

Which solution did I use previously and why did I switch?

I have worked with Cisco Routers.

For testing, and learning purposes, I have been using CentOS, which is now Almal Linux or Rocky Linux.

I have also worked with Sophos and Bitdefender.

I have used Mikro Tik.

How was the initial setup?

It is quite easy to set up.

It most likely took me an hour. 

What about the implementation team?

I watched some Youtube videos.

What's my experience with pricing, setup cost, and licensing?

There is no licensing fee required.

I think the price is okay for the product, but the price could always be cheaper.

Which other solutions did I evaluate?

I work as a system engineer and research solutions at home. I switched to a different product after a few years.

What other advice do I have?

Three years ago, I would have, but things have since shifted a bit. I prefer to have everything at home. Ubiquiti requires a cloud account now, which I don't like, therefore I wouldn't recommend it at this time.

I would rate Ubiquiti Wireless an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Ubiquiti Wireless
January 2026
Learn what your peers think about Ubiquiti Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,665 professionals have used our research since 2012.
reviewer1028196 - PeerSpot reviewer
Health Information Services Systems Engineer at a performing arts with 1,001-5,000 employees
Real User
Dec 4, 2021
Cost-effective, scales well, reliable, but they have security flaws
Pros and Cons
  • "I like the simplicity, the ease of use."
  • "After upgrades to the interface, some features disappear."

What is our primary use case?

We use this solution as wifi wireless points and controllers.

What is most valuable?

I like the simplicity, the ease of use. 

What needs improvement?

Occasionally the upgraded firmware causes errors. When they update the interface some features disappear.

There are some outstanding security flaws.

We had a security incident that forced us to re-evaluate our security posture, when we did, we were corporate mandated to stop using it.

For how long have I used the solution?

I have been working with Ubiquiti Wireless for eight years.

What do I think about the stability of the solution?

The stability is very good.

What do I think about the scalability of the solution?

Ubiquiti Wireless scales very well.

What's my experience with pricing, setup cost, and licensing?

It's a cost-effective solution.

What other advice do I have?

This solution is better suited for small to medium-sized businesses.

I would rate Ubiquiti Wireless a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1646865 - PeerSpot reviewer
ICT Consultant at a tech services company with 11-50 employees
Real User
Sep 22, 2021
Stable, easy to install, and easy to use
Pros and Cons
  • "We have found the product to be scalable."
  • "I would prefer if the solution offered more integration capabilities."

What is our primary use case?

We deployed it alongside Linksys. The way I'm using it is the way I have used Linksys.

We can use it for WLAN deployments and outdoor wireless connectivity. We can use it for wireless hotspots - the long range type.

What is most valuable?

The management they have the UniFi Controller allows you to manage everything including access from the entrance location from the server.

The solution is stable.

We have found the product to be scalable.

Its server is easy to use.  

The product is easy to install.

What needs improvement?

How easy it is to install depends on the knowledge base of the person doing it. It can get a bit technical.

I would prefer if the solution offered more integration capabilities. 

For how long have I used the solution?

We've used the solution for more than four years at this point. It's been a while.

What do I think about the stability of the solution?

The solution has been stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

The scalability is very good. If a company needs to expand it, it can do so.

How are customer service and technical support?

I've never contacted technical support. I wouldn't be able to comment on how helpful or responsive they are. 

Which solution did I use previously and why did I switch?

We use the solution alongside Linksys. We later migrated to UniFi in one of our offices.

How was the initial setup?

The product is easy to install, however, it's technical. You need to have a technical person involved, and if you do it will be an easy installation. 

What's my experience with pricing, setup cost, and licensing?

You buy the solution outright. However, I cannot speak to the exact pricing. 

What other advice do I have?

I'd rate the solution at a ten out of ten. I've found the solution to be very good overall.

I would recommend the solution to other users and companies. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1606617 - PeerSpot reviewer
Network Administrator at a real estate/law firm with 201-500 employees
Real User
Aug 28, 2021
Is stable and easy to install
Pros and Cons
  • "I like that it's very easy and very stable. It's easy to install as well."
  • "We need an official distributor in Egypt as we don't have one right now."

What is our primary use case?

It's useful for me because I can extend more devices to my clients so that they can connect in the summertime. In the summertime, you have high traffic because everyone is on vacation, and they can connect to a wireless solution.

What is most valuable?

I like that it's very easy and very stable. It's easy to install as well.

What needs improvement?

We need an official distributor in Egypt as we don't have one right now. Also, integration with other platforms will be good.

For how long have I used the solution?

I've been using it for six years.

What do I think about the stability of the solution?

It's a very stable solution.

What do I think about the scalability of the solution?

Sometimes, I feel it's scalable. We have 500 users of this solution.

How was the initial setup?

It took 10 minutes to install one device. We needed 2 administrators for installation and maintenance.

What other advice do I have?

On a scale from one to ten, I would rate Ubiquiti Wireless at ten. I strongly recommend it to others.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1026921 - PeerSpot reviewer
ICT Manager/Systems Administrator at a university with 201-500 employees
Real User
Jun 23, 2021
Reasonable pricing and very stable but needs better integration capabilities
Pros and Cons
  • "The ease of the setup is one of its most valuable aspects."
  • "The solution needs to improve its features and offer more to the customer."

What is our primary use case?

I used it briefly, primarily for a small deployment. That included the controller and a couple of access points. The deployment took place over the course of a few months. It was just for wireless connectivity in an office setup.

What is most valuable?

The ease of the setup is one of its most valuable aspects.

The pricing is excellent. The controller is actually free and we pay for the access points only.

What needs improvement?

The solution needs to improve its features and offer more to the customer.

The integration capability needs to be a bit more robust.

The active directory is where they could do some more work.

For how long have I used the solution?

I've used the solution for a while, here and there.

What do I think about the stability of the solution?

Where I have used this solution, for the use cases I've dealt with, I've found the solution to be quite stable. There are no bugs or glitches. It doesn't crash or freeze. Its performance is reliable.

What do I think about the scalability of the solution?

For a small deployment, they are very good. I haven't used them in a very large deployment, and therefore can't speak to its scalability.

That said, it's my understanding that you can definitely add more access points if you need to.

The latest deployment was for an office of about 20 people. It's not a big job by any means.

How are customer service and technical support?

I haven't had any reason to connect with technical support and therefore cannot speak to how helpful or responsive they are. 

How was the initial setup?

The initial setup is not overly complex or difficult. It's very easy to set up. That's a great selling point, actually. The implementation rolls out very simply and it's quite straightforward.

The entire installation is very quick and takes less than an hour to execute.

We have two admins and four engineers that can handle deployment and maintenance responsibilities.

What about the implementation team?

I can handle implementations on my own. I do not need the assistance of a consultant or integrator. It's pretty simple to do.

What's my experience with pricing, setup cost, and licensing?

The pricing is very reasonable. It's not overly expensive. The way you are charged is as follows: the controller is free; we simply pay for the access points only. It's very affordable.

You just have the one-off initial cost. You don't have to pay a monthly fee or anything like that.

What other advice do I have?

We're using the latest version of the solution. I can't speak to the exact version number, however. 

In general, I would rate the solution at a six out of ten. It's a decent solution.

I'd recommend the solution to other users or companies that need a smaller-sized deployment. It's a cheaper option and would work well for them.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Junior Network Engineer at a energy/utilities company with 11-50 employees
Real User
Jun 18, 2021
Flexible, easy to use, simple installation, and has good technical support
Pros and Cons
  • "The solution is easy to use and flexible."

    What is our primary use case?

    This solution is used for networking WiFi access.

    What is most valuable?

    The solution is easy to use and flexible.

    For how long have I used the solution?

    I have been using this solution for approximately five years.

    What do I think about the stability of the solution?

    The solution is stable.

    How are customer service and technical support?

    The support they provide for the solution is great.

    How was the initial setup?

    The installation is very easy and took approximately one.

    What about the implementation team?

    We did the implementation ourselves.

    What's my experience with pricing, setup cost, and licensing?

    The price of the solution is high and could be cheaper.

    What other advice do I have?

    I would recommend this solution to others.

    I rate Ubiquiti Wireless an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
    PeerSpot user
    it_user1454037 - PeerSpot reviewer
    IT & Software Manager at a energy/utilities company with 51-200 employees
    Real User
    Jun 1, 2021
    Very flexible and easy to use
    Pros and Cons
    • "Easy to use and flexible."
    • "Could be more secure and the controller more user-friendly."

    What is our primary use case?

    Our primary use case is for office networking. We are customers of Ubiquiti and I'm the IT and software manager. 

    What is most valuable?

    This product is easy to use and it's very flexible. 

    What needs improvement?

    It would help if the product were more secure and the controller was more user-friendly.

    For how long have I used the solution?

    I've been using this solution for a couple of years. 

    What do I think about the stability of the solution?

    This is a very stable solution. 

    What do I think about the scalability of the solution?

    This is a scalable product. 

    How was the initial setup?

    The initial setup is straightforward, I did it myself. We have around 40 users in the company. We have three or four developers who were involved in deployment and still now in the maintenance of the solution. 

    What other advice do I have?

    I'm going to continue using this solution and I recommend it.

    I rate this product an eight out of 10. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user