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Supervisor at Lifestyle Services Group (part of Phones4U)
Real User
Provides our customers with a stable indoor WiFi access point
Pros and Cons
  • "The indoor WiFi connection works well."
  • "Some of our customers have reported problems with their outdoor WiFi connections."

What is our primary use case?

We are a system integrator and this is one of the solutions that we provide to our customers.

This solution is used for an on-premises WiFi access point.

What is most valuable?

The indoor WiFi connection works well.

What needs improvement?

Some of our customers have reported problems with their outdoor WiFi connections.

For how long have I used the solution?

We have been using this solution for about five years.
Buyer's Guide
Ubiquiti Wireless
September 2025
Learn what your peers think about Ubiquiti Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.

What do I think about the stability of the solution?

That stability of this solution is ok.

How was the initial setup?

This solution is easy to set up.

What about the implementation team?

We provide Professional Services for our customers, which includes deployment.

What's my experience with pricing, setup cost, and licensing?

The price of this solution is ok.

What other advice do I have?

I would rate this solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.
PeerSpot user
reviewer965880 - PeerSpot reviewer
Network Engineer at a tech services company with 51-200 employees
Real User
Very good cloud management with an easy setup but the stability could be improved
Pros and Cons
  • "We use the solution for many of our smaller customers and the cloud management aspect of the solution is very good. If you compare it to other vendors that have a controller, it's much easier to manage the cloud-based solution because we travel a lot. It allows us to manage everything from any place."
  • "We tried to create an access point with built-in voice and sound that we could use in schools, for example. We tried to create something that could play sounds or messages out of the access points. We wanted to, for example, use it as a school bell instead of using other equipment. It didn't work very well. It turns out when you connect to the Ubiquiti Wireless access point, it's not possible to send simple messages (like what is going on in the canteen, or some news update for the school, etc.). We had to use the on-premises version, as the cloud version wouldn't allow for this."

What is our primary use case?

We mostly use the solution for Wi-Fi access points. Mostly it's indoors, but sometimes it's outdoors as well.

What is most valuable?

We use the solution for many of our smaller customers and the cloud management aspect of the solution is very good. If you compare it to other vendors that have a controller, it's much easier to manage the cloud-based solution because we travel a lot. It allows us to manage everything from any place.

What needs improvement?

We tried to create an access point with built-in voice and sound that we could use in schools, for example. We tried to create something that could play sounds or messages out of the access points. We wanted to, for example, use it as a school bell instead of using other equipment. It didn't work very well. It turns out when you connect to the Ubiquiti Wireless access point, it's not possible to send simple messages (like what is going on in the canteen, or some news update for the school, etc.). We had to use the on-premises version, as the cloud version wouldn't allow for this.

Ubiquiti has a lot of cool features but not everything is included in the management portal. I'd like to see a bit more added, like sound messages and the camera system. They should be part of the management platform and not part of a standalone system.

For how long have I used the solution?

I've been using the solution for four years or so.

What do I think about the stability of the solution?

The stability is okay, but we do have problems if we use it for heavily populated areas (like an airport). We sometimes lose connectivity, but normally we use it for not so populated areas. For a normal-sized school, there's no stability problem. It works very well there because it's relatively small.

How are customer service and technical support?

We've never had to contact technical support. We fix any problems ourselves.

How was the initial setup?

The initial setup, at least the switches in and the access points, is very easy.

What about the implementation team?

I handle the implementation myself. I'm a WI-FI technician, so other people tend to ask me for help.

What's my experience with pricing, setup cost, and licensing?

We don't pay any licensing costs. You can choose a subscription package it you prefer, or just pay once.

What other advice do I have?

We are a reseller of Ubiquiti hardware.

We always use the most up-to-date version of the solution and update it all the time. We use the private cloud deployment model. We've also used the on-premises deployment model, however, most clients prefer the private cloud.

I'd rate the solution seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Ubiquiti Wireless
September 2025
Learn what your peers think about Ubiquiti Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
PeerSpot user
Network Cooperations at STEVENSON ASTROSAT LIMITED
Real User
The UniFi Controller Software provides excellent statistical and monitoring facilities
Pros and Cons
  • "The UniFi Controller Software provides excellent statistical and monitoring facilities."
  • "The 3x3 MIMO antenna provides excellent coverage and the product is well supported by Ubiquiti in terms of firmware updates."
  • "Installation is easy with seamless integration of additional APs."

    What is our primary use case?

    I installed the Ubiquiti UAP-AC-Pro at our HQ, which is a converted church. The WiFi coverage is excellent, thanks to the 3x3 MIMO antenna.The dual band throughput is very fast and extremely stable. Ubiquiti use their own UniFi Controller software, which is regularly updated with new and improved features. It is an enterprise Wireless Access Point at a domestic price.

    How has it helped my organization?

    It provides effective wifi service to complement our data network infrastructure. We are located in an area where WiFi penetration is high and yet we have not suffered from interference, which might be due to careful management of frequencies that have been set manually. This was possible due to the RF Spectrum feature within the AC-Pro AP. These are incredible features for a device ranging around £130.

    What is most valuable?

    The UniFi Controller Software provides excellent statistical and monitoring facilities. The 3x3 MIMO antenna provides excellent coverage and the product is well supported by Ubiquiti in terms of firmware updates. Installation is easy with seamless integration of additional APs. The dual band wifi provides very fast throughput of 450 Mbps at 2.4 Ghz and it claims 1300Mbps at 5 Ghz although I have not witnessed this so far but our fibre connection to the internet is currently governed at 100 Mbps duplex. The AP has been running in excess of 2 years with no glitches whatsoever.

    What needs improvement?

    The product technical support could be better, although the user forum is extremely useful. I have run chat sessions with Ubiquiti tech support, which was very helpful but you can sit in a queue for some time, depending on the time of day.

    For how long have I used the solution?

    One to three years.
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    PeerSpot user
    Network Administrator at a tech services company with 51-200 employees
    Consultant
    Very easy to deploy. Cost effective. Very good performance.

    What is most valuable?

    Airmax TDMA

    For how long have I used the solution?

    5 years

    What do I think about the stability of the solution?

    Not yet

    What do I think about the scalability of the solution?

    No

    How are customer service and technical support?

    Customer Service: Very good.Technical Support: Excellent.

    Which solution did I use previously and why did I switch?

    I have used Osbridge and Alvarion. Both very expensive.

    How was the initial setup?

    Intuitive setup, Very easy to configure.

    What about the implementation team?

    In-house.

    What was our ROI?

    Excellent!

    Which other solutions did I evaluate?

    Cambium, Motorola and Delibernt.

    What other advice do I have?

    For a small WISP it's the best price/performance solution.
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    PeerSpot user
    Co-Founder with 51-200 employees
    Vendor
    Enables desktop network wide management with minimal learning curve. Customer service is adequate.

    Valuable Features:

    Range, Reliability, Price

    Improvements to My Organization:

    Enables desktop network wide management with minimal learning curve.

    Room for Improvement:

    End Point data collection. Aggregated (single screen) multi endpoint bandwidth monitor would be a big help. To see which endpoints are consuming most bandwidth in real time.

    Use of Solution:

    3 Years. The products I use are airMax, EdgeMax and airVision.

    Deployment Issues:

    Non whatsoever

    Stability Issues:

    Engenius

    Customer Service:

    Adequate

    Initial Setup:

    Straightforward

    Implementation Team:

    In house

    ROI:

    Excellent!

    Cost and Licensing Advice:

    Under $15k setup costs. Approx 50 man days per annum maintenance.

    Other Advice:

    Get training first before deploying. I didn't (due to location) and wish I could have. Learning by doing is not the best way of doing things. However, once up the curve of this equipment is very straightforward to deploy.
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user