The reason why I ended up using Ubiquiti Wireless is because of having to work from home during the pandemic, and the kids were homeschooling. Those were the biggest reasons why I had to put wireless access points at home.
Drilling Engineering Manager at Exxon Mobil
Competitively priced, reliable for home use, and has a good monitoring feature, but its performance needs improvement in office use
Pros and Cons
- "What I found most valuable in Ubiquiti Wireless is that it's priced competitively, compared to other brands available in the market. From a price competitiveness standpoint, it's a product I would recommend. I also find Ubiquiti Wireless quite reliable, at least for me using it as a home access point, it seems to serve its purpose. I also like that with Ubiquiti Wireless, you can build a very modular network, so you could change out your router to use a Ubiquiti router if you want to. The solution also has gateway equipment and all, so I like the modular concept of Ubiquiti Wireless. Another feature I find valuable in the solution is monitoring. It is pretty good. For example, as a home user, I have the unified app on my computer, so I'm able to watch how my APs are performing."
- "What I found most valuable in Ubiquiti Wireless is that it's priced competitively, compared to other brands available in the market."
- "Performance could be improved in the solution because when I compare it with Ruckus and other APs, some of those APs are better performing, so you don't have to deploy too many APs to get the same level of Wi-Fi coverage and stability. It's not about how many clients the solution can handle, but it is more about stability and coverage. Another room for improvement in Ubiquiti Wireless, compared to other brands, is that it doesn't do well when used in an office network. It has a limitation on how reliable the AP of the system is."
What is our primary use case?
What is most valuable?
What I found most valuable in Ubiquiti Wireless is that it's priced competitively, compared to other brands available in the market. From a price competitiveness standpoint, it's a product I would recommend. I also find Ubiquiti Wireless quite reliable, at least for me using it as a home access point, it seems to serve its purpose.
I also like that with Ubiquiti Wireless, you can build a very modular network, so you could change out your router to use a Ubiquiti router if you want to. The solution also has gateway equipment and all, so I like the modular concept of Ubiquiti Wireless.
Another feature I find valuable in the solution is monitoring. It is pretty good. For example, as a home user, I have the unified app on my computer, so I'm able to watch how my APs are performing.
What needs improvement?
In terms of rooms for improvement, I'm a home user, so none of my APs are Wi-Fi 6. My APs are more of the older generation Wi-Fi, so right now with their Wi-Fi 6, Ubiquiti Wireless has better capabilities.
Performance could be improved in the solution because when I compare it with Ruckus and other APs, some of those APs are better performing, so you don't have to deploy too many APs to get the same level of Wi-Fi coverage and stability. It's not about how many clients the solution can handle, but it is more about stability and coverage.
Another room for improvement in Ubiquiti Wireless, compared to other brands, is that it doesn't do well when used in an office network. It has a limitation on how reliable the AP of the system is.
An additional feature I'd like to see in the next release of Ubiquiti Wireless is beamforming. It's a feature that a lot of APs have now, which helps with more stable performance and not needing too many APs to be deployed for the same level of coverage.
For how long have I used the solution?
I've been using Ubiquiti Wireless for close to two years now.
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What do I think about the stability of the solution?
Ubiquiti Wireless has been stable, at least from my experience of using it at home. There wasn't much of an issue in terms of its stability.
How are customer service and support?
I didn't need to contact the technical support for Ubiquiti Wireless.
How was the initial setup?
The initial setup for Ubiquiti Wireless was pretty straightforward, and I did it myself.
What's my experience with pricing, setup cost, and licensing?
Ubiquiti Wireless has reasonable pricing.
Which other solutions did I evaluate?
I evaluated Aruba, Cambium, and Meraki.
What other advice do I have?
I do have a couple of access points at home. The one that I'm using at home is from Ubiquiti: Ubiquiti Wireless, and it is on a private LAN.
I'm rating Ubiquiti Wireless an eight for home use, and a seven for office use. For the product in general, my rating is seven out of ten.
My advice to others looking into implementing Ubiquiti Wireless is that if you are new to networking and you're trying to get into understanding the modular network, equipment, and hardware, or if you're a novice just starting to improve your network at home, I would strongly recommend starting with Ubiquiti Wireless, because it's affordable and it's a bit user-friendly. If you think the solution meets your requirement, then you could probably stay with it, but if you think it's underperforming, then you can consider other brands.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Director at Aurigasec
A scalable and simple product to manage office networks
Pros and Cons
- "The most valuable feature of the solution is that it is a simple and useful tool that offers good performance."
- "The documentation and support provided by the solution areas of concern where improvements are required."
What is our primary use case?
In my company, we use Ubiquiti Wireless since it is a very simple product that is very useful for the IT team in our company who manages our office network.
What is most valuable?
The most valuable feature of the solution is that it is a simple and useful tool that offers good performance.
What needs improvement?
The documentation and support provided by the solution areas of concern where improvements are required. If some error occurs in the solution, it is not easy to find a person to help you with the troubleshooting process, and moreover, the product doesn't have an online community website to help users.
For how long have I used the solution?
I have been using Ubiquiti Wireless for a year. I am a customer of the product.
What do I think about the stability of the solution?
It is a stable solution. Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a ten out of ten.
In our company, twelve people use the product.
My company probably has plans to increase the usage of the product.
Which solution did I use previously and why did I switch?
I have experience with Meraki.
How was the initial setup?
The product's initial setup phase was easy.
The solution is deployed with the help of a router, switch, and Wi-Fi.
The solution can be deployed in an hour.
There is a professional person to handle this step-by-step process of setting up the device.
One person, who is the main engineer in our company, is required to take care of the deployment and maintenance processes of the product.
What's my experience with pricing, setup cost, and licensing?
Ubiquiti Wireless is a cheaply priced product.
What other advice do I have?
Ubiquiti Wireless requires a user to undergo a very easy setup phase, and it is a cheap product.
I rate the overall tool a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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October 2026
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Security engineer at ARCEP Togo
Simple to use and easy to set up but needs better stability
Pros and Cons
- "It allows us to offer policy control."
- "Sometimes we have some micro breaks we do not know what causes them."
What is our primary use case?
We're primarily using the solution for WiFi access. It provides us with an access point for the network. The devices are controlled by a controller, and we can apply security policies via our network. This can help control end-users.
What is most valuable?
The solution is very simple. The facility of the integration is great.
It allows us to offer policy control.
The solution works very well.
It's easy to set up.
What needs improvement?
Sometimes we have some micro breaks we do not know what causes them. Maybe it is based on the monitoring of the network, or maybe it is the architecture or the integration of the equipment. The stability could be improved.
For how long have I used the solution?
I've used the solution for a while. I'm not sure how long we've used it. It has likely been five years.
What do I think about the stability of the solution?
The solution can be more stable. We have had some issues with micro-breaks which have affected connectivity. I'd rate the stability six out of ten.
What do I think about the scalability of the solution?
It is a really scalable solution.
We have around 100 end-users. Maybe 20 are using the network, with the rest on wireless.
How are customer service and support?
We've never dealt with technical support in the past.
Which solution did I use previously and why did I switch?
We did have an experience with Linksys. However, it was not a good solution.
How was the initial setup?
The initial setup is simple to set up. I did not take part in the process. However, I haven't heard of any issues.
It takes about one hour to deploy and connect a node. It might take a month to set up a full network.
We have ten staff, including managers, that can assist with the deployment and maintenance.
What about the implementation team?
The operational team handles the setup. It's handled in-house.
What was our ROI?
We are a small enterprise. We do not look at ROI. That said, most are working five years later.
What's my experience with pricing, setup cost, and licensing?
We do not have a license. We just pay for the solution.
What other advice do I have?
We are using the latest version as we always upgrade the firmware.
I'd recommend the solution.
I'd rate the solution seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Owner at IoT Integrativ Technologies
Good visibility, easy to deploy, and reliable
Pros and Cons
- "It offers fair pricing."
- "The accessibility to technical support could be better."
What is our primary use case?
I primarily use the solution within small networks.
How has it helped my organization?
It's really helped with network management.
What is most valuable?
The visibility of the devices and the switches is great. If troubleshooting issues come up, it's easy to deal with things.
We like that there's one pane of glass that we can look at everything through.
The ease of deployment is great.
It is stable.
The solution can scale.
It offers fair pricing.
What needs improvement?
The accessibility to technical support could be better. We'd like to actually speak to a person without going through chat. We'd like real-time assistance when we are trying to resolve issues.
With our configurations, the UX could be better. With Cisco, for example, there are certain things you can do that you just can't do on Ubiquiti.
We'd like to be able to use COmmand Line instead of the UI.
For how long have I used the solution?
I've been using the solution for five years.
What do I think about the stability of the solution?
I'd rate the solution eight or nine out of ten in terms of stability. It is stable and reliable. There are no bugs or glitches.
What do I think about the scalability of the solution?
This is a scalable solution. I'd rate its ability to scale eight or nine out of ten.
How are customer service and support?
Technical support needs to be better. They need to be more responsive and easier to reach, especially when we need to speak with someone for troubleshooting.
How was the initial setup?
The initial setup is very simple. It is not overly complex.
What was our ROI?
I have witnessed an ROI.
What's my experience with pricing, setup cost, and licensing?
The pricing is pretty good. It is reasonable.
What other advice do I have?
We may use the latest version of the solution. It depends on the client's deployment.
I'd advise people to do their research and have a good understanding of the product.
I'd rate the solution seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Network Engineer at a healthcare company with 10,001+ employees
A solution with a decent portal but needs a more enterprise feel
Pros and Cons
- "It has a decent portal, and it is usable."
- "Everything needs to be professionally done."
What is our primary use case?
The solution is deployed primarily on cloud.
What is most valuable?
Compared to industry standard brands that are used, it doesn't do anything better than any of them. However, it has a decent portal, and it is usable.
What needs improvement?
The solution needs a more enterprise feel of the product, and everything needs to be professionally done. Additionally, technical support and the stability of the product can be improved.
For how long have I used the solution?
We have been using the solution for approximately seven years.
What do I think about the stability of the solution?
The solution is stable but not as much as similar products.
What do I think about the scalability of the solution?
The solution is scalable. Approximately one thousand people are connected to it.
How are customer service and support?
We have not had a good experience with customer service and support. They are virtually non-existent.
How was the initial setup?
The initial setup was easy and took approximately half a day.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable.
What other advice do I have?
I rate the solution five out of ten. Technical support and the stability of the product can be improved.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of IT at Hubtech
Lacking stability, not suited for enterprises, but easy to configure
Pros and Cons
- "The most valuable feature of Ubiquiti Wireless is the ease of configuration."
- "We have an issue with Ubiquiti Wireless every three to five months for one of the access points."
- "The stability of Ubiquiti Wireless could improve. We have found there is too much fluctuation in the Wi-Fi and after two to three years you can notice the performance degradation."
What is our primary use case?
We have approximately 60 branches and they all use access points, and they are controlled by one software controller in our headquarters. We use it only for normal Wi-Fi and guests.
What is most valuable?
The most valuable feature of Ubiquiti Wireless is the ease of configuration.
What needs improvement?
We have an issue with Ubiquiti Wireless every three to five months for one of the access points.
For how long have I used the solution?
I have been using Ubiquiti Wireless for approximately seven years.
What do I think about the stability of the solution?
The stability of Ubiquiti Wireless could improve. We have found there is too much fluctuation in the Wi-Fi and after two to three years you can notice the performance degradation.
What do I think about the scalability of the solution?
Ubiquiti Wireless is scalable. However, the number of access points should be determined.
When using Aruba ClearPass we discovered the controller is not talking to Aruba ClearPass, but every access point can communicate with the Aruba ClearPass. That means every access point is working alone but the controller only pushes the configuration to all access points. It is not really an access point controller.
We have approximately 1,200 people using the solution.
How are customer service and support?
Ubiquiti Wireless does not have support directly, such as Cisco and Aruba do, you have to rely on community support. However, they do sell support for enterprise companies.
Which solution did I use previously and why did I switch?
I have used Aruba previously.
How was the initial setup?
The initial setup of Ubiquiti Wireless is easy and the implementation can take up to several hours.
What's my experience with pricing, setup cost, and licensing?
The price of Ubiquiti Wireless is affordable, we pay approximately $100 and $150 per access point.
What other advice do I have?
I would recommend this solution is best suited for small and medium businesses. Small businesses I would classify as 200 to 400 people using the solution. Aruba is a better solution.
I rate Ubiquiti Wireless a five out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO at Cybertek
Simple to set up and reliable with a great mesh system
Pros and Cons
- "The setup is quite simple."
- "The mesh system is great; it enables you to have only one signal for the whole building."
- "The Unifi controller software has a small issue. When you install it on one PC, it will be stuck to the same PC."
What is our primary use case?
This solution is widely used in Iraq.
We primarily use the solution as an access point for hotels. If you want to install a wireless system, you use the products called Unifi access points, and it has a couple of models, like the UAP-AC-LR and a UAP-AC-Pro. This is for making a system for wireless setups for hotels, hospitals, and universities.
What is most valuable?
The mesh system is great. It enables you to have only one signal for the whole building. For the Mesh system, they have made a new product called Cloud Key, which enables you to keep control of the system. It might be called d the Unifi Cloud Key Gen2. It allows you to control the Mesh system access points remotely, without being connected to the same network.
It's simple to use.
The setup is quite simple.
It is stable.
What needs improvement?
The Unifi controller software has a small issue. When you install it on one PC, it will be stuck to the same PC. You have to reset the wifi access point to access it from another computer.
We suffer from this issue all around Iraq. If you want in the future to add some features to the access point from another PC, you cannot. You have to make a reset, a hardware reset to the device, and then install the software again. This is very annoying.
For how long have I used the solution?
I've been using the solution since 2012. I've used it for almost ten years.
What do I think about the stability of the solution?
The solution is quite stable, however, it's not as stable as Cisco. Generally, there are no bugs or glitches and it doesn't crash or freeze.
What do I think about the scalability of the solution?
The solution is scalable. It's very widely used in Iraq. Around 80% of people here use Ubiquiti.
How are customer service and support?
We do the maintenance and support, but I haven't called them directly. I haven't even called the leading supplier directly. If I have problem, I access the forums, and they tend to publish a solution that can solve the issue.
Which solution did I use previously and why did I switch?
We've also used Cisco. When you go for wireless systems, typically you look at Cisco, however, it's expensive. If you can't afford Cisco, you might look instead at Ubiquiti or Netgear.
I've also used Ruckus in the past.
How was the initial setup?
The initial setup is quite simple. It's not too complex.
The deployment time depends on the device. For the Mesh system, each access point will take around one to two minutes. It will auto-set the device once it's connected to the network. Generally, it's pretty quick, however, if you have a bigger environment, it takes longer.
The amount of technical staff needed to maintain the solution depends on the size of the company using it. For example, if you have a hotel with around 50 wifi access points, you need around two to three people to maintain it monthly.
What about the implementation team?
The solution can be handled in-house. We did it ourselves. Anyone with networking experience can handle the implementation.
What was our ROI?
I have yet to witness an ROI.
What's my experience with pricing, setup cost, and licensing?
There is no licensing cost. Once you purchase the hardware, you just use the product. It doesn't cost any more than that.
What other advice do I have?
I'd rate the solution at a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO at AnyWi Technologies
Easy to install with fair pricing and decent features
Pros and Cons
- "It is very stable and the equipment lasts quite a long time."
- "The solution has been stable for us; we don't see that many problems, and some equipment has lasted ten years without any problem, making it very reliable."
- "It's hard to get stuff delivered on time."
- "Technical support needs improvement."
What is our primary use case?
We primarily use the solution for its wireless access points and wireless connectivity.
We are mainly using it for outdoor use and they're quite unique in that sense.
What is most valuable?
The ease of installation is excellent.
The product portfolio fits well and the pricing is good. Functionality-wise, it's been great.
Feature-wise, it does what it should do.
It is very stable and the equipment lasts quite a long time.
You can scale the product quite well.
The product offers fair pricing.
What needs improvement?
It's hard to get stuff delivered on time. That's a problem for us.
The WiFi 6 equipment is not available. That's an issue. That's more of an availability and electronics problem.
Technical support needs improvement.
For how long have I used the solution?
We've used the solution since 2012 or 2010. It's been a while.
What do I think about the stability of the solution?
The solution has been stable for us. We don't see that many problems. Some equipment has lasted ten years without any problem. It's very reliable.
What do I think about the scalability of the solution?
The solution is very scalable.
Our customers range from small to very large companies, and it can handle any size pretty much.
How are customer service and support?
A colleague of mine deals with support.
In the past, it was perfect. However, lately, it has been a bit hard to get the right answers. This could be improved. We need more direct contact with the technical department.
Which solution did I use previously and why did I switch?
We are running Cisco equipment mostly. From time to time, we run some of Ubiquiti's Wireless equipment as well. We've also worked with HP and Aruba.
The only difference is the life cycle of the product. They can be quite short, and that's a problem regarding maintenance and upgrading or expanding equipment and expanding installed solutions with similar equipment.
What's my experience with pricing, setup cost, and licensing?
The pricing is very reasonable.
The costs vary. Its pricing ranges from 1,000 euros to 30,000 euros. The average price might be 10,000 euros.
What other advice do I have?
We are a reseller, and we add functions to it as well.
I'd recommend the solution. It's not that hard and not that complex.
I would rate the product eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.
IT Advisor at Silopor SA
Highly reliable, easy setup, and scales well
Pros and Cons
- "We have not had an issue with Ubiquiti Wireless since we have been using it, and the solution is highly reliable."
- "Ubiquiti Wireless could improve by being more user-friendly and easy to use."
What is our primary use case?
We are using Ubiquiti Wireless in our company when our invites or customers come into building and they want to connect their devices, such as notebooks and phones.
How has it helped my organization?
Using Ubiquiti Wireless has improved our customer service to customers.
What is most valuable?
We have not had an issue with Ubiquiti Wireless since we have been using it. The solution is highly reliable.
What needs improvement?
Ubiquiti Wireless could improve by being more user-friendly and easy to use.
For how long have I used the solution?
I have been using Ubiquiti Wireless for approximately five years.
What do I think about the stability of the solution?
Ubiquiti Wireless is highly stable.
What do I think about the scalability of the solution?
We have not had to scale Ubiquiti Wireless, but it would be easy if we decided to.
We have approximately 70 connections to Ubiquiti Wireless. We have approximately 60 phones and 10 laptops and other additional devices connected. All our departments are using this solution, such as our electrical and mechanical departments.
We are using Ubiquiti Wireless at half capacity in my company. In the future, we might increase usage, but this depends on if it is necessary.
How are customer service and support?
I have not used technical support for Ubiquiti Wireless.
Which solution did I use previously and why did I switch?
We previously used an Apple Switch.
How was the initial setup?
The initial setup of Ubiquiti Wireless is easy.
What about the implementation team?
We did the deployment of Ubiquiti Wireless in-house.
We have approximately six people for the implementation and maintenance of Ubiquiti Wireless. However, this team is not dedicated to this solution, they do all the IT work in the company.
What was our ROI?
We have received a return on investment, the purchase was a good investment. The solution has paid for itself.
What's my experience with pricing, setup cost, and licensing?
I rate the price of Ubiquiti Wireless a three out of five.
Which other solutions did I evaluate?
We evaluated other solutions prior to choosing Ubiquiti Wireless. We took advice from a partner and choose Ubiquiti Wireless.
What other advice do I have?
The solution was easy to set up and it has been working well for our company. I would recommend it.
I rate Ubiquiti Wireless a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Technology Supervisor at JLR Construction and Aggregates Inc.
Easy to set up with good documentation and very reasonable pricing
Pros and Cons
- "They are reliable in terms of wireless connectivity."
- "They last a long period of time, and your return investment is good for the price they give."
- "Their stock is a bit low compared to others, making it difficult to purchase."
- "The availability could be better."
What is our primary use case?
We use the product for site-to-site connectivity.
What is most valuable?
I'm using wireless radios. There are features like wireless bridging that are quite useful. We're using wireless bridging. That's the primary purpose as to why we have the equipment.
They are reliable in terms of wireless connectivity.
The initial setup is easy.
What needs improvement?
The availability could be better. Currently, the equipment is always out of stock due to the amount they're pricing. It's quite cheap, so people want to buy it. Their stock is a bit low compared to others, making it difficult to purchase.
For how long have I used the solution?
I've been using the solution for ten years.
What do I think about the stability of the solution?
The stability is very good. There are no bugs or glitches. It doesn't crash or freeze. We find it reliable.
What do I think about the scalability of the solution?
In terms of scalability, I cannot say at this time how it is. If it is a very small one, it may have one or two points only. We only have maybe three to four antennas. That's not very much. I cannot grade scalability with such a small deployment.
We have 20 users at a maximum on this product. They are all in operations. The engineering department doesn't use it that much.
In the advent of fiber, it's unlikely we will increase usage.
How are customer service and support?
I don't find technical support very useful. I usually use forums or community support. I haven't tried to call technical support in the past.
You just need to read the manual. For some concerns that are not seen in the manual, I go to the forums. The only time I would like to go to support is if there is a feature maybe that doesn't exist in the system. Currently, I am not into those things, so I'm only currently using the current features of their package.
Which solution did I use previously and why did I switch?
I have Ubiquiti Wireless, MikroTik Wireless, and MikroTik Wired.
The only brand we have considered for this particular purpose was Ubiquiti since all others are very expensive brands. For our use case, we cannot afford to implement expensive antennas as it's difficult to afford for purchasing,
How was the initial setup?
The initial setup is easy. The complete deployment took one week.
We have three people involved in the deployment and maintenance.
What was our ROI?
I noted an ROI after five years.
You can use the equipment for five years without any problems before you need to replace anything. Or, if an incident occurs that you can't control - like calamities or lightning strikes that really damage the dish. That's the only time you have to have problems. They last a long period of time. Your return investment is good for the price they give.
What's my experience with pricing, setup cost, and licensing?
The pricing is very, very reasonable. It was quite cheap. We buy them outright. There is no licensing.
Support is not included with that, as the equipment itself is already usable as it is.
Which other solutions did I evaluate?
I was looking into Cambium. I was trying to see how much the difference in prices were. Since it was a very big jump in price, I know I could not justify its purchase for the capacity that we only have.
What other advice do I have?
We use a mixture of versions. We're constantly upgrading, so there is some old equipment and new equipment.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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