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Alfred_Pullicino - PeerSpot reviewer
IT Manager at Genesis Global
Real User
Nov 27, 2022
User-friendly with good pricing and a quick deployment
Pros and Cons
  • "It offers very good pricing."
  • "It is very user-friendly, very straightforward in comparison to other solutions, quite quick to deploy, stable, scalable, and offers very good pricing."
  • "We'd like the solution to be more stable and have fewer firmware upgrades."

What is our primary use case?

We primarily use the solution for wireless connectivity. It's for mobile management. It can manage my switches and everything via mobile. 

What is most valuable?

It is very user-friendly.

The solution is very straightforward in comparison to other solutions. It's quite quick to deploy.

The solution is stable.

It is scalable. 

It offers very good pricing. 

What needs improvement?

We'd like the solution to be more stable and have fewer firmware upgrades. More features should be available straight out of the box. It could be less complex and offer more simple principles.

For how long have I used the solution?

I've been using the solution for a year and a half.

Buyer's Guide
Ubiquiti Wireless
May 2026
Learn what your peers think about Ubiquiti Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,747 professionals have used our research since 2012.

What do I think about the stability of the solution?

It's very stable. It is reliable. There are no bugs or glitches. It doesn't crash or freeze. The performance is good. 

What do I think about the scalability of the solution?

My understanding is the solution can scale. 

We have four or five people using the solution. It's just for home usage. 

How are customer service and support?

I've never needed the help of technical support. I can't speak to how helpful or responsive they are. 

Which solution did I use previously and why did I switch?

We do not use any other solutions at this time.

How was the initial setup?

It is quite straightforward to set up the solution. It is not overly complex. The deployment was fast and took less than a day.

What about the implementation team?

The setup can be done in-house. There was no need to have any integrators or consultants involved. 

What's my experience with pricing, setup cost, and licensing?

The pricing is quite low and very affordable. I'm not sure of the exact cost.

Which other solutions did I evaluate?

I did not attempt to evaluate other options before beginning to use the solution. 

What other advice do I have?

We have a mixed environment. The APIs are obviously on-prem, and all the management is in the cloud.

I'm using the latest version of the solution. 

I'd recommend the solution to others. 

If you want a low-cost option, if you don't have the budget, I'd advise you go for Ubiquiti.

I would rate the solution eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ammar_Farhat - PeerSpot reviewer
Head of IT at Hubtech
Real User
Oct 5, 2022
Lacking stability, not suited for enterprises, but easy to configure
Pros and Cons
  • "The most valuable feature of Ubiquiti Wireless is the ease of configuration."
  • "We have an issue with Ubiquiti Wireless every three to five months for one of the access points."
  • "The stability of Ubiquiti Wireless could improve. We have found there is too much fluctuation in the Wi-Fi and after two to three years you can notice the performance degradation."

What is our primary use case?

We have approximately 60 branches and they all use access points, and they are controlled by one software controller in our headquarters. We use it only for normal Wi-Fi and guests.

What is most valuable?

The most valuable feature of Ubiquiti Wireless is the ease of configuration.

What needs improvement?

We have an issue with Ubiquiti Wireless every three to five months for one of the access points.

For how long have I used the solution?

I have been using Ubiquiti Wireless for approximately seven years.

What do I think about the stability of the solution?

The stability of Ubiquiti Wireless could improve. We have found there is too much fluctuation in the Wi-Fi and after two to three years you can notice the performance degradation.

What do I think about the scalability of the solution?

Ubiquiti Wireless is scalable. However, the number of access points should be determined. 

When using Aruba ClearPass we discovered the controller is not talking to Aruba ClearPass, but every access point can communicate with the Aruba ClearPass. That means every access point is working alone but the controller only pushes the configuration to all access points. It is not really an access point controller.

We have approximately 1,200 people using the solution.

How are customer service and support?

Ubiquiti Wireless does not have support directly, such as Cisco and Aruba do, you have to rely on community support. However, they do sell support for enterprise companies.

Which solution did I use previously and why did I switch?

I have used Aruba previously.

How was the initial setup?

The initial setup of Ubiquiti Wireless is easy and the implementation can take up to several hours.

What's my experience with pricing, setup cost, and licensing?

The price of Ubiquiti Wireless is affordable, we pay approximately $100 and $150 per access point.

What other advice do I have?

I would recommend this solution is best suited for small and medium businesses. Small businesses I would classify as 200 to 400 people using the solution. Aruba is a better solution.

I rate Ubiquiti Wireless a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Ubiquiti Wireless
May 2026
Learn what your peers think about Ubiquiti Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,747 professionals have used our research since 2012.
CEO at Cybertek
Real User
Sep 4, 2022
Simple to set up and reliable with a great mesh system
Pros and Cons
  • "The setup is quite simple."
  • "The mesh system is great; it enables you to have only one signal for the whole building."
  • "The Unifi controller software has a small issue. When you install it on one PC, it will be stuck to the same PC."

What is our primary use case?

This solution is widely used in Iraq. 

We primarily use the solution as an access point for hotels. If you want to install a wireless system, you use the products called Unifi access points, and it has a couple of models, like the UAP-AC-LR and a UAP-AC-Pro. This is for making a system for wireless setups for hotels, hospitals, and universities.

What is most valuable?

The mesh system is great. It enables you to have only one signal for the whole building. For the Mesh system, they have made a new product called Cloud Key, which enables you to keep control of the system. It might be called d the Unifi Cloud Key Gen2. It allows you to control the Mesh system access points remotely, without being connected to the same network. 

It's simple to use.

The setup is quite simple. 

It is stable. 

What needs improvement?

The Unifi controller software has a small issue. When you install it on one PC, it will be stuck to the same PC. You have to reset the wifi access point to access it from another computer.

We suffer from this issue all around Iraq. If you want in the future to add some features to the access point from another PC, you cannot. You have to make a reset, a hardware reset to the device, and then install the software again. This is very annoying.

For how long have I used the solution?

I've been using the solution since 2012. I've used it for almost ten years. 

What do I think about the stability of the solution?

The solution is quite stable, however, it's not as stable as Cisco. Generally, there are no bugs or glitches and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution is scalable. It's very widely used in Iraq. Around 80% of people here use Ubiquiti.

How are customer service and support?

We do the maintenance and support, but I haven't called them directly. I haven't even called the leading supplier directly. If I have problem, I access the forums, and they tend to publish a solution that can solve the issue.

Which solution did I use previously and why did I switch?

We've also used Cisco. When you go for wireless systems, typically you look at Cisco, however, it's expensive. If you can't afford Cisco, you might look instead at Ubiquiti or Netgear. 

I've also used Ruckus in the past. 

How was the initial setup?

The initial setup is quite simple. It's not too complex. 

The deployment time depends on the device. For the Mesh system, each access point will take around one to two minutes. It will auto-set the device once it's connected to the network. Generally, it's pretty quick, however, if you have a bigger environment, it takes longer.

The amount of technical staff needed to maintain the solution depends on the size of the company using it. For example, if you have a hotel with around 50 wifi access points, you need around two to three people to maintain it monthly.

What about the implementation team?

The solution can be handled in-house. We did it ourselves. Anyone with networking experience can handle the implementation. 

What was our ROI?

I have yet to witness an ROI. 

What's my experience with pricing, setup cost, and licensing?

There is no licensing cost. Once you purchase the hardware, you just use the product. It doesn't cost any more than that. 

What other advice do I have?

I'd rate the solution at a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
CEO at AnyWi Technologies
Reseller
Aug 9, 2022
Easy to install with fair pricing and decent features
Pros and Cons
  • "It is very stable and the equipment lasts quite a long time."
  • "The solution has been stable for us; we don't see that many problems, and some equipment has lasted ten years without any problem, making it very reliable."
  • "It's hard to get stuff delivered on time."
  • "Technical support needs improvement."

What is our primary use case?

We primarily use the solution for its wireless access points and wireless connectivity.

We are mainly using it for outdoor use and they're quite unique in that sense.

What is most valuable?

The ease of installation is excellent.

The product portfolio fits well and the pricing is good. Functionality-wise, it's been great. 

Feature-wise, it does what it should do. 

It is very stable and the equipment lasts quite a long time. 

You can scale the product quite well.

The product offers fair pricing. 

What needs improvement?

It's hard to get stuff delivered on time. That's a problem for us. 

The WiFi 6 equipment is not available. That's an issue. That's more of an availability and electronics problem.

Technical support needs improvement. 

For how long have I used the solution?

We've used the solution since 2012 or 2010. It's been a while. 

What do I think about the stability of the solution?

The solution has been stable for us. We don't see that many problems. Some equipment has lasted ten years without any problem. It's very reliable.

What do I think about the scalability of the solution?

The solution is very scalable. 

Our customers range from small to very large companies, and it can handle any size pretty much.

How are customer service and support?

A colleague of mine deals with support. 

In the past, it was perfect. However, lately, it has been a bit hard to get the right answers. This could be improved. We need more direct contact with the technical department.

Which solution did I use previously and why did I switch?

We are running Cisco equipment mostly. From time to time, we run some of Ubiquiti's Wireless equipment as well. We've also worked with HP and Aruba.

The only difference is the life cycle of the product. They can be quite short, and that's a problem regarding maintenance and upgrading or expanding equipment and expanding installed solutions with similar equipment. 

What's my experience with pricing, setup cost, and licensing?

The pricing is very reasonable. 

The costs vary. Its pricing ranges from 1,000 euros to 30,000 euros. The average price might be 10,000 euros. 

What other advice do I have?

We are a reseller, and we add functions to it as well.

I'd recommend the solution. It's not that hard and not that complex. 

I would rate the product eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Jorge Costa Neves - PeerSpot reviewer
IT Advisor at Silopor SA
Real User
Jul 17, 2022
Highly reliable, easy setup, and scales well
Pros and Cons
  • "We have not had an issue with Ubiquiti Wireless since we have been using it, and the solution is highly reliable."
  • "Ubiquiti Wireless could improve by being more user-friendly and easy to use."

What is our primary use case?

We are using Ubiquiti Wireless in our company when our invites or customers come into building and they want to connect their devices, such as notebooks and phones.

How has it helped my organization?

Using Ubiquiti Wireless has improved our customer service to customers.

What is most valuable?

We have not had an issue with Ubiquiti Wireless since we have been using it. The solution is highly reliable.

What needs improvement?

Ubiquiti Wireless could improve by being more user-friendly and easy to use.

For how long have I used the solution?

I have been using Ubiquiti Wireless for approximately five years.

What do I think about the stability of the solution?

Ubiquiti Wireless is highly stable.

What do I think about the scalability of the solution?

We have not had to scale Ubiquiti Wireless, but it would be easy if we decided to.

We have approximately 70 connections to Ubiquiti Wireless. We have approximately 60 phones and 10 laptops and other additional devices connected. All our departments are using this solution, such as our electrical and mechanical departments.

We are using Ubiquiti Wireless at half capacity in my company. In the future, we might increase usage, but this depends on if it is necessary.

How are customer service and support?

I have not used technical support for Ubiquiti Wireless.

Which solution did I use previously and why did I switch?

We previously used an Apple Switch.

How was the initial setup?

The initial setup of Ubiquiti Wireless is easy.

What about the implementation team?

We did the deployment of Ubiquiti Wireless in-house.

We have approximately six people for the implementation and maintenance of Ubiquiti Wireless. However, this team is not dedicated to this solution, they do all the IT work in the company.

What was our ROI?

We have received a return on investment, the purchase was a good investment. The solution has paid for itself.

What's my experience with pricing, setup cost, and licensing?

I rate the price of Ubiquiti Wireless a three out of five.

Which other solutions did I evaluate?

We evaluated other solutions prior to choosing Ubiquiti Wireless. We took advice from a partner and choose Ubiquiti Wireless.

What other advice do I have?

The solution was easy to set up and it has been working well for our company. I would recommend it.

I rate Ubiquiti Wireless a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Kim Walker - PeerSpot reviewer
Consultant at RVC ICT Voice and Data Pty Ltd
Reseller
Jun 21, 2022
An affordable solution that offers excellent network management and remote access
Pros and Cons
  • "The solution offers us good situational awareness by providing information on user activity, signal strength, and all the data that you need to manage the system and understand issues."
  • "We want to run an efficient business and scale the business well, and not have to hire too many people to do the job."
  • "The strength of the routers could be improved. When it comes to serious routing, the solution doesn't measure up to the big guys like Juniper and Cisco, but we don't expect it to."
  • "The strength of the routers could be improved."

What is our primary use case?

We use it to set up wireless WANs ranging from a single access point in a small business to 100 apartments in an accommodation complex.

What is most valuable?

The solution offers us good situational awareness by providing information on user activity, signal strength, and all the data that you need to manage the system and understand issues. 

What needs improvement?

The strength of the routers could be improved. When it comes to serious routing, the solution doesn't measure up to the big guys like Juniper and Cisco, but we don't expect it to.

For how long have I used the solution?

I have been using Ubiquiti Wireless for three years. 

What do I think about the stability of the solution?

The stability isn't perfect, but that's the nature of a leading edge technology and you learn through working with it.

What do I think about the scalability of the solution?

We've run into a few limitations in what we call large accommodation environments where we've got about 100 wireless devices, trying to do things with USG type routers, onsite controllers, where they run out of capacity. This could have been our technicians making incorrect estimates of what was possible, but we're having to put in small local service to do that function. It would be preferable to have everything occurring in the core router. When that happens, the core device is overloaded and it's difficult to access it remotely. That's been one of the issues we've run into as we've pushed the limit on the number of devices on a single site.
We maintain over 1,000, probably 2,000 devices with just three people.

How are customer service and support?

I can't comment on that as we haven't had to use it much at all.  

How was the initial setup?

I don't do the setup personally, but I can see that once you understand how to roll the solution out, the process is relatively straightforward. Being able to adopt the device, see it on the management system and configure it, are all easy to implement.
Complexity also depends on what you're implementing. Setting everything up in the lab prior to on-site deployment means that you can complete the installation in less than an hour, which makes it look efficient and professional. If adjustments need to be made later it can all be done remotely, this is one of the benefits of cloud management and remote access equipment. 

What was our ROI?

We have absolutely seen a return on our investment.

What's my experience with pricing, setup cost, and licensing?

We don't have any licensing costs in our use-case. It's low cost, perhaps not the leading edge in the industry, but for the type of industry we work in, the cost suits us perfectly. It's aggressive on price so we can make a margin deploying it, and we can make money managing it for our clients. 

What other advice do I have?

We are a virtual organization with a number of people working from home and coming together to provide solutions.
Most of the equipment switches, wireless equipment cameras etc. work pretty well.
Once everything is up and running, the solution doesn't need much attention at all. That's why we like it. We want to run an efficient business and scale the business well, and not have to hire too many people to do the job. That's working out very well.

Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
PeerSpot user
Jessy Liao - PeerSpot reviewer
Technical Director at Aurigasec
Real User
Nov 17, 2023
A scalable and simple product to manage office networks
Pros and Cons
  • "The most valuable feature of the solution is that it is a simple and useful tool that offers good performance."
  • "The documentation and support provided by the solution areas of concern where improvements are required."

What is our primary use case?

In my company, we use Ubiquiti Wireless since it is a very simple product that is very useful for the IT team in our company who manages our office network.

What is most valuable?

The most valuable feature of the solution is that it is a simple and useful tool that offers good performance.

What needs improvement?

The documentation and support provided by the solution areas of concern where improvements are required. If some error occurs in the solution, it is not easy to find a person to help you with the troubleshooting process, and moreover, the product doesn't have an online community website to help users.

For how long have I used the solution?

I have been using Ubiquiti Wireless for a year. I am a customer of the product.

What do I think about the stability of the solution?

It is a stable solution. Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a ten out of ten.

In our company, twelve people use the product.

My company probably has plans to increase the usage of the product.

Which solution did I use previously and why did I switch?

I have experience with Meraki.

How was the initial setup?

The product's initial setup phase was easy.

The solution is deployed with the help of a router, switch, and Wi-Fi.

The solution can be deployed in an hour.

There is a professional person to handle this step-by-step process of setting up the device.

One person, who is the main engineer in our company, is required to take care of the deployment and maintenance processes of the product.

What's my experience with pricing, setup cost, and licensing?

Ubiquiti Wireless is a cheaply priced product.

What other advice do I have?

Ubiquiti Wireless requires a user to undergo a very easy setup phase, and it is a cheap product.

I rate the overall tool a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Security engineer at ARCEP Togo
Real User
Apr 10, 2023
Simple to use and easy to set up but needs better stability
Pros and Cons
  • "It allows us to offer policy control."
  • "Sometimes we have some micro breaks we do not know what causes them."

What is our primary use case?

We're primarily using the solution for WiFi access. It provides us with an access point for the network. The devices are controlled by a controller, and we can apply security policies via our network. This can help control end-users. 

What is most valuable?

The solution is very simple. The facility of the integration is great.

It allows us to offer policy control.

The solution works very well.

It's easy to set up.

What needs improvement?

Sometimes we have some micro breaks we do not know what causes them. Maybe it is based on the monitoring of the network, or maybe it is the architecture or the integration of the equipment. The stability could be improved. 

For how long have I used the solution?

I've used the solution for a while. I'm not sure how long we've used it. It has likely been five years. 

What do I think about the stability of the solution?

The solution can be more stable. We have had some issues with micro-breaks which have affected connectivity. I'd rate the stability six out of ten.

What do I think about the scalability of the solution?

It is a really scalable solution. 

We have around 100 end-users. Maybe 20 are using the network, with the rest on wireless.

How are customer service and support?

We've never dealt with technical support in the past.

Which solution did I use previously and why did I switch?

We did have an experience with Linksys. However, it was not a good solution. 

How was the initial setup?

The initial setup is simple to set up. I did not take part in the process. However, I haven't heard of any issues. 

It takes about one hour to deploy and connect a node. It might take a month to set up a full network.

We have ten staff, including managers, that can assist with the deployment and maintenance. 

What about the implementation team?

The operational team handles the setup. It's handled in-house. 

What was our ROI?

We are a small enterprise. We do not look at ROI. That said, most are working five years later.

What's my experience with pricing, setup cost, and licensing?

We do not have a license. We just pay for the solution. 

What other advice do I have?

We are using the latest version as we always upgrade the firmware. 

I'd recommend the solution.

I'd rate the solution seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Owner at IoT Integrativ Technologies
Real User
Mar 27, 2023
Good visibility, easy to deploy, and reliable
Pros and Cons
  • "It offers fair pricing."
  • "The accessibility to technical support could be better."

What is our primary use case?

I primarily use the solution within small networks.

How has it helped my organization?

It's really helped with network management. 

What is most valuable?

The visibility of the devices and the switches is great. If troubleshooting issues come up, it's easy to deal with things.

We like that there's one pane of glass that we can look at everything through.

The ease of deployment is great.

It is stable. 

The solution can scale.

It offers fair pricing. 

What needs improvement?

The accessibility to technical support could be better. We'd like to actually speak to a person without going through chat. We'd like real-time assistance when we are trying to resolve issues. 

With our configurations, the UX could be better. With Cisco, for example, there are certain things you can do that you just can't do on Ubiquiti.

We'd like to be able to use COmmand Line instead of the UI. 

For how long have I used the solution?

I've been using the solution for five years. 

What do I think about the stability of the solution?

I'd rate the solution eight or nine out of ten in terms of stability. It is stable and reliable. There are no bugs or glitches. 

What do I think about the scalability of the solution?

This is a scalable solution. I'd rate its ability to scale eight or nine out of ten. 

How are customer service and support?

Technical support needs to be better. They need to be more responsive and easier to reach, especially when we need to speak with someone for troubleshooting. 

How was the initial setup?

The initial setup is very simple. It is not overly complex. 

What was our ROI?

I have witnessed an ROI. 

What's my experience with pricing, setup cost, and licensing?

The pricing is pretty good. It is reasonable. 

What other advice do I have?

We may use the latest version of the solution. It depends on the client's deployment. 

I'd advise people to do their research and have a good understanding of the product.

I'd rate the solution seven out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2021238 - PeerSpot reviewer
Senior Network Engineer at a healthcare company with 10,001+ employees
Real User
Top 20
Dec 11, 2022
A solution with a decent portal but needs a more enterprise feel
Pros and Cons
  • "It has a decent portal, and it is usable."
  • "Everything needs to be professionally done."

What is our primary use case?

The solution is deployed primarily on cloud.

What is most valuable?

Compared to industry standard brands that are used, it doesn't do anything better than any of them. However, it has a decent portal, and it is usable.

What needs improvement?

The solution needs a more enterprise feel of the product, and everything needs to be professionally done. Additionally, technical support and the stability of the product can be improved.

For how long have I used the solution?

We have been using the solution for approximately seven years.

What do I think about the stability of the solution?

The solution is stable but not as much as similar products.

What do I think about the scalability of the solution?

The solution is scalable. Approximately one thousand people are connected to it.

How are customer service and support?

We have not had a good experience with customer service and support. They are virtually non-existent.

How was the initial setup?

The initial setup was easy and took approximately half a day.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable.

What other advice do I have?

I rate the solution five out of ten. Technical support and the stability of the product can be improved.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Ubiquiti Wireless Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2026
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Buyer's Guide
Download our free Ubiquiti Wireless Report and get advice and tips from experienced pros sharing their opinions.