Ubiquiti Wireless Reviews

We have approximately 60 branches and they all use access points, and they are controlled by one software controller in our headquarters. We use it only for normal Wi-Fi and guests.

The most valuable feature of Ubiquiti Wireless is the ease of configuration.

We have an issue with Ubiquiti Wireless every three to five months for one of the access points.

I have been using Ubiquiti Wireless for approximately seven years.

The stability of Ubiquiti Wireless could improve. We have found there is too much fluctuation in the Wi-Fi and after two to three years you can notice the performance degradation.

Ubiquiti Wireless is scalable. However, the number of access points should be determined. 

When using Aruba ClearPass we discovered the controller is not talking to Aruba ClearPass, but every access point can communicate with the Aruba ClearPass. That means every access point is working alone but the controller only pushes the configuration to all access points. It is not really an access point controller.

We have approximately 1,200 people using the solution.

Ubiquiti Wireless does not have support directly, such as Cisco and Aruba do, you have to rely on community support. However, they do sell support for enterprise companies.

I have used Aruba previously.

The initial setup of Ubiquiti Wireless is easy and the implementation can take up to several hours.

The price of Ubiquiti Wireless is affordable, we pay approximately $100 and $150 per access point.

I would recommend this solution is best suited for small and medium businesses. Small businesses I would classify as 200 to 400 people using the solution. Aruba is a better solution.

I rate Ubiquiti Wireless a five out of ten.

The primary use cases of this solution include home use and hospitality, for example: small cafes, etc. It's used in most small businesses where they just need a few ITs and they need simple management, which also means that they're not too worried about the security.

Cost is a big value to the customer and that's the main thing with Ubiquiti Wireless. They don't really have any features that stand out, that would distinguish them from other vendors, so it's all about their pricing. The most attractive thing about them is their cost.

What would make this solution better is improved security. Nowadays, with consumer and enterprise level, most of the access points that I work with, e.g. Aruba, Cambium, or Ruckus, etc., they have firewalls built into the access points and they can do deep packet inspection of data coming through the access point. This gives you the ability to identify applications and you can secure and manage based on application. Ubiquiti Wireless is already simplified, so they don't do that.

The performance of Ubiquiti Wireless also needs some improvement. Though performance is very difficult to quantify because if it's performance based on one or two access points in a home, Ubiquiti Wireless is fantastic, but their performance is lacking in large environments. They end up creating problems in larger environments.

I've had people put this in and because Ubiquiti Wireless doesn't solve tune and they weren't capable of tuning it themselves, they ended up with six access points, but the power and the channel assignments have been all wrong, so they haven't been getting any benefit out of the access points.

Ubiquiti Wireless also tends to turn the access points up to the maximum power, and if you're designing an enterprise network, you need to actually turn the power down on your access point and increase the density of your access points to give proper performance improvements. They're not an enterprise product. They're a home and consumer and small business product.

Scalability is an issue. Ease of manageability at scale is also an issue. For example, looking at one of its competitors: Aruba, you can easily scale that to 500 to a thousand access points and still have it all under control.

You also have the ability to do software-defined wireless networking with competitors of Ubiquiti Wireless, which is something you can't really do with Ubiquiti. Ubiquiti Wireless is a point solution.

I have a long list of things that they've got to do to improve the product. There's so many things that they need to do. One of the things that is quite important is that they get rid of the cloud key and have smart insight and access points.

With the other vendors, you buy the access points, then access the virtual controller which will give you that connection into your cloud management. With Ubiquiti Wireless, you have to buy a separate cloud key, or you have to run a separate software server, or you have to buy a Dream Machine Pro or a Dream Machine just to manage your network remotely. They need to move away from that and move to clustering and Virtual Controller in their IP.

I've been working with Ubiquiti Wireless for two years.

If I we're to rate the stability of Ubiquiti Wireless, I'll rate it a six out ten. They have a reputation of crashing when you do a firmware update sometimes.

Ubiquiti Wireless is not easy to scale. Scalability is a problem. Get your five AP (access points) and you're fine, but if you want to put 50 AP, you'll have a big problem. It's not scalable.

Another thing is from the management perspective with cloud keys and the way that they use cloud keys, it isn't scalable.

It's also not multi-tenanted, so you can't really use it. When you have multiple branches and sites, management becomes a big problem.

Ubiquiti Wireless doesn't have any support that you can call. I've used their online support and it's not great. Part of their value proposition is they're super cheap because there's no tech that you can call. You can't find an engineer to speak to, or to help you.

A lot of the support is done through the online portal, so if you want technical answers on how to fix issues, you have to go to the community. After everything's installed, they make people figure out issues and solutions for themselves. Their support documentation is not fantastic.

Setting up Ubiquiti Wireless is very simple, very basic.

To set up a network: getting access points installed, and depending on what I was using for a firewall, and getting an SSID secured and set up, it takes 20 to 30 minutes. That does not include mounting it anywhere, but just getting it out of the box, connecting it to a switch, then actually getting it configured. It's straightforward.

The price point for Ubiquiti Wireless is really good.

I've worked with Aruba Networks Wireless WAN, Cambium, and Ruckus Wireless WAN.

I'm a wireless specialist. That's what I do. I design wireless and put them in.

Deployment of Ubiquiti Wireless depends on the customers, but it's not deployed on my premises. I sell it and I design it. I'm an engineer who designs for customers, so we deploy it in different scenarios, but mostly it's deployed into the small business type of environments.

This solution requires regularly maintenance. You have to do firmware updates, and that's it.

My advice to people looking into using this product is that first of all, it would depend on what they are doing. What type of network implementation are they going to do?

Before I give advice, I would be asking a lot of questions. If Ubiquiti Wireless will be used in an educational institution, or in an institution that requires a higher level of security, or one that requires ease of management or good scalability, I will tell them not to use it.

If it will be used in a little cafe and they want to put two access points in, and they want a little guest network that people can sign in, and they want people to be able to log in through Facebook, etc., then using Ubiquiti Wireless will be fine.

Ubiquiti Wireless is a seven out of ten for me, because of its target market, and it does what it's supposed to do in the market it's supposed to be in. It's really good for its price point and for its target market.

I work with Ingram Micro and we sell a large amount of Ubiquiti Wireless, and there's a lot of SME that use them quite successfully. It's just that large implementations can become a huge challenge with this solution.

We primarily use the solution for wireless connectivity. It's for mobile management. It can manage my switches and everything via mobile. 

It is very user-friendly.

The solution is very straightforward in comparison to other solutions. It's quite quick to deploy.

The solution is stable.

It is scalable. 

It offers very good pricing. 

We'd like the solution to be more stable and have fewer firmware upgrades. More features should be available straight out of the box. It could be less complex and offer more simple principles.

I've been using the solution for a year and a half.

It's very stable. It is reliable. There are no bugs or glitches. It doesn't crash or freeze. The performance is good. 

My understanding is the solution can scale. 

We have four or five people using the solution. It's just for home usage. 

I've never needed the help of technical support. I can't speak to how helpful or responsive they are. 

We do not use any other solutions at this time.

It is quite straightforward to set up the solution. It is not overly complex. The deployment was fast and took less than a day.

The setup can be done in-house. There was no need to have any integrators or consultants involved. 

The pricing is quite low and very affordable. I'm not sure of the exact cost.

I did not attempt to evaluate other options before beginning to use the solution. 

We have a mixed environment. The APIs are obviously on-prem, and all the management is in the cloud.

I'm using the latest version of the solution. 

I'd recommend the solution to others. 

If you want a low-cost option, if you don't have the budget, I'd advise you go for Ubiquiti.

I would rate the solution eight out of ten.

This solution is widely used in Iraq. 

We primarily use the solution as an access point for hotels. If you want to install a wireless system, you use the products called Unifi access points, and it has a couple of models, like the UAP-AC-LR and a UAP-AC-Pro. This is for making a system for wireless setups for hotels, hospitals, and universities.

The mesh system is great. It enables you to have only one signal for the whole building. For the Mesh system, they have made a new product called Cloud Key, which enables you to keep control of the system. It might be called d the Unifi Cloud Key Gen2. It allows you to control the Mesh system access points remotely, without being connected to the same network. 

It's simple to use.

The setup is quite simple. 

It is stable. 

The Unifi controller software has a small issue. When you install it on one PC, it will be stuck to the same PC. You have to reset the wifi access point to access it from another computer.

We suffer from this issue all around Iraq. If you want in the future to add some features to the access point from another PC, you cannot. You have to make a reset, a hardware reset to the device, and then install the software again. This is very annoying.

I've been using the solution since 2012. I've used it for almost ten years. 

The solution is quite stable, however, it's not as stable as Cisco. Generally, there are no bugs or glitches and it doesn't crash or freeze. 

The solution is scalable. It's very widely used in Iraq. Around 80% of people here use Ubiquiti.

We do the maintenance and support, but I haven't called them directly. I haven't even called the leading supplier directly. If I have problem, I access the forums, and they tend to publish a solution that can solve the issue.

We've also used Cisco. When you go for wireless systems, typically you look at Cisco, however, it's expensive. If you can't afford Cisco, you might look instead at Ubiquiti or Netgear. 

I've also used Ruckus in the past. 

The initial setup is quite simple. It's not too complex. 

The deployment time depends on the device. For the Mesh system, each access point will take around one to two minutes. It will auto-set the device once it's connected to the network. Generally, it's pretty quick, however, if you have a bigger environment, it takes longer.

The amount of technical staff needed to maintain the solution depends on the size of the company using it. For example, if you have a hotel with around 50 wifi access points, you need around two to three people to maintain it monthly.

The solution can be handled in-house. We did it ourselves. Anyone with networking experience can handle the implementation. 

I have yet to witness an ROI. 

There is no licensing cost. Once you purchase the hardware, you just use the product. It doesn't cost any more than that. 

I'd rate the solution at a nine out of ten. 

We are using Ubiquiti Wireless in our company when our invites or customers come into building and they want to connect their devices, such as notebooks and phones.

Using Ubiquiti Wireless has improved our customer service to customers.

We have not had an issue with Ubiquiti Wireless since we have been using it. The solution is highly reliable.

Ubiquiti Wireless could improve by being more user-friendly and easy to use.

I have been using Ubiquiti Wireless for approximately five years.

Ubiquiti Wireless is highly stable.

We have not had to scale Ubiquiti Wireless, but it would be easy if we decided to.

We have approximately 70 connections to Ubiquiti Wireless. We have approximately 60 phones and 10 laptops and other additional devices connected. All our departments are using this solution, such as our electrical and mechanical departments.

We are using Ubiquiti Wireless at half capacity in my company. In the future, we might increase usage, but this depends on if it is necessary.

I have not used technical support for Ubiquiti Wireless.

We previously used an Apple Switch.

The initial setup of Ubiquiti Wireless is easy.

We did the deployment of Ubiquiti Wireless in-house.

We have approximately six people for the implementation and maintenance of Ubiquiti Wireless. However, this team is not dedicated to this solution, they do all the IT work in the company.

We have received a return on investment, the purchase was a good investment. The solution has paid for itself.

I rate the price of Ubiquiti Wireless a three out of five.

We evaluated other solutions prior to choosing Ubiquiti Wireless. We took advice from a partner and choose Ubiquiti Wireless.

The solution was easy to set up and it has been working well for our company. I would recommend it.

I rate Ubiquiti Wireless a nine out of ten.

I primarily use the solution within small networks.

It's really helped with network management. 

The visibility of the devices and the switches is great. If troubleshooting issues come up, it's easy to deal with things.

We like that there's one pane of glass that we can look at everything through.

The ease of deployment is great.

It is stable. 

The solution can scale.

It offers fair pricing. 

The accessibility to technical support could be better. We'd like to actually speak to a person without going through chat. We'd like real-time assistance when we are trying to resolve issues. 

With our configurations, the UX could be better. With Cisco, for example, there are certain things you can do that you just can't do on Ubiquiti.

We'd like to be able to use COmmand Line instead of the UI. 

I've been using the solution for five years. 

I'd rate the solution eight or nine out of ten in terms of stability. It is stable and reliable. There are no bugs or glitches. 

This is a scalable solution. I'd rate its ability to scale eight or nine out of ten. 

Technical support needs to be better. They need to be more responsive and easier to reach, especially when we need to speak with someone for troubleshooting. 

The initial setup is very simple. It is not overly complex. 

I have witnessed an ROI. 

The pricing is pretty good. It is reasonable. 

We may use the latest version of the solution. It depends on the client's deployment. 

I'd advise people to do their research and have a good understanding of the product.

I'd rate the solution seven out of ten. 

We have Ubiquiti Wireless units in retirement communities, specifically in outdoor parks and then in each home. We also have them for guest access in the hotels, so throughout the building, in the rooms, in the hallways, and in the public areas. 

We replaced probably eight or 10-year-old technology for our clients with Ubiquiti Wireless, so it has made their internet connection work much better, with faster throughput, and given them more bandwidth.

What I find the most valuable is that all of the equipment talks to each other, so we can manage it from one single interface. I also find valuable the fact that the access points mesh together to provide redundancy in addition to the wired connectivity.

The network setup could be a little easier and more straightforward.

I have worked with Ubiquiti Wireless for probably three to four years. 

Ubiquiti Wireless is very scalable. I don't know that there's a limit to scalability. We just add more data switches to power more access points. We haven't come across a situation where it can't handle the Ubiquiti equipment.

It's mostly used by guests or property owners. Management accesses the wireless network as well, but they don't have any role in managing it or maintaining it. We do all that. So, it's really just internet access for guests and homeowners.

The people doing the installation are basically just connecting the wires to the access points and mounting the access points. I think we had two installers and then one engineer that's just managing everything; they're logged into the interface and adopting the access points and setting up the network control.

No tech support is perfect, but their response time could be better. However, they are very knowledgeable once they start working on any technical issue that we are having.

Positive

We did not previously use anything else. When we started with these opportunities, we evaluated other products, and this had the best price and performance. So, we went with this from day one.

We are certified and took Ubiquiti's training, which was a five-day training class. Deployment is fairly straightforward for us thanks to the training that we have had.

We did our deployment in-house. Everything's been solid since we installed it. No issues with the equipment.

There are no licensing fees. 

That is not a question I can answer. My engineer did most of that legwork. 

The advice I would give to others looking into implementing this product is this: go get trained and receive their certification first. You can use the product without training but to implement it, you've got to know where and which access points and which RF technology is involved.

On a scale of one to 10, with one as the worst and 10 as the best, I would give Ubiquiti Wireless an eight. 

We use it to set up wireless WANs ranging from a single access point in a small business to 100 apartments in an accommodation complex.

The solution offers us good situational awareness by providing information on user activity, signal strength, and all the data that you need to manage the system and understand issues. 

The strength of the routers could be improved. When it comes to serious routing, the solution doesn't measure up to the big guys like Juniper and Cisco, but we don't expect it to.

I have been using Ubiquiti Wireless for three years. 

The stability isn't perfect, but that's the nature of a leading edge technology and you learn through working with it.

We've run into a few limitations in what we call large accommodation environments where we've got about 100 wireless devices, trying to do things with USG type routers, onsite controllers, where they run out of capacity. This could have been our technicians making incorrect estimates of what was possible, but we're having to put in small local service to do that function. It would be preferable to have everything occurring in the core router. When that happens, the core device is overloaded and it's difficult to access it remotely. That's been one of the issues we've run into as we've pushed the limit on the number of devices on a single site.
We maintain over 1,000, probably 2,000 devices with just three people.

I can't comment on that as we haven't had to use it much at all.  

I don't do the setup personally, but I can see that once you understand how to roll the solution out, the process is relatively straightforward. Being able to adopt the device, see it on the management system and configure it, are all easy to implement.
Complexity also depends on what you're implementing. Setting everything up in the lab prior to on-site deployment means that you can complete the installation in less than an hour, which makes it look efficient and professional. If adjustments need to be made later it can all be done remotely, this is one of the benefits of cloud management and remote access equipment. 

We have absolutely seen a return on our investment.

We don't have any licensing costs in our use-case. It's low cost, perhaps not the leading edge in the industry, but for the type of industry we work in, the cost suits us perfectly. It's aggressive on price so we can make a margin deploying it, and we can make money managing it for our clients. 

We are a virtual organization with a number of people working from home and coming together to provide solutions.
Most of the equipment switches, wireless equipment cameras etc. work pretty well.
Once everything is up and running, the solution doesn't need much attention at all. That's why we like it. We want to run an efficient business and scale the business well, and not have to hire too many people to do the job. That's working out very well.