In my company, we use Ubiquiti Wireless since it is a very simple product that is very useful for the IT team in our company who manages our office network.
Technical Director at Aurigasec
A scalable and simple product to manage office networks
Pros and Cons
- "The most valuable feature of the solution is that it is a simple and useful tool that offers good performance."
- "The documentation and support provided by the solution areas of concern where improvements are required."
What is our primary use case?
What is most valuable?
The most valuable feature of the solution is that it is a simple and useful tool that offers good performance.
What needs improvement?
The documentation and support provided by the solution areas of concern where improvements are required. If some error occurs in the solution, it is not easy to find a person to help you with the troubleshooting process, and moreover, the product doesn't have an online community website to help users.
For how long have I used the solution?
I have been using Ubiquiti Wireless for a year. I am a customer of the product.
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What do I think about the stability of the solution?
It is a stable solution. Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a ten out of ten.
In our company, twelve people use the product.
My company probably has plans to increase the usage of the product.
Which solution did I use previously and why did I switch?
I have experience with Meraki.
How was the initial setup?
The product's initial setup phase was easy.
The solution is deployed with the help of a router, switch, and Wi-Fi.
The solution can be deployed in an hour.
There is a professional person to handle this step-by-step process of setting up the device.
One person, who is the main engineer in our company, is required to take care of the deployment and maintenance processes of the product.
What's my experience with pricing, setup cost, and licensing?
Ubiquiti Wireless is a cheaply priced product.
What other advice do I have?
Ubiquiti Wireless requires a user to undergo a very easy setup phase, and it is a cheap product.
I rate the overall tool a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

IT System Technician at a computer software company with 11-50 employees
Reliable, with no captive portals, that is simple, and quick to install
Pros and Cons
- "It functions properly and includes centralized management for access points and switches."
- "They have access points that are in the firewalls, and I believe the firewalls could be significantly better. They use the USG firewall, which I believe is a poor device. VPNs for example, it is really bad, it is difficult to configure, and I don't like them at all."
What is our primary use case?
At home, I use it for myself. There are no captive portals or anything like that, only wireless access. Only wifi.
What is most valuable?
It functions properly and includes centralized management for access points and switches.
What needs improvement?
They have access points that are in the firewalls, and I believe the firewalls could be significantly better.
They use the USG firewall, which I believe is a poor device. VPNs for example, it is really bad, it is difficult to configure, and I don't like them at all.
For how long have I used the solution?
I have been working with Ubiquiti Wireless for two or three years.
I am not working with the latest version. I try to update to the latest version once in a while.
What do I think about the stability of the solution?
Ubiquiti Wireless is very stable.
What do I think about the scalability of the solution?
I have not yet experimented with the scalability of Ubiquiti Wireless.
I am using it at home.
How are customer service and support?
I have not contacted technical support.
Which solution did I use previously and why did I switch?
I have worked with Cisco Routers.
For testing, and learning purposes, I have been using CentOS, which is now Almal Linux or Rocky Linux.
I have also worked with Sophos and Bitdefender.
I have used Mikro Tik.
How was the initial setup?
It is quite easy to set up.
It most likely took me an hour.
What about the implementation team?
I watched some Youtube videos.
What's my experience with pricing, setup cost, and licensing?
There is no licensing fee required.
I think the price is okay for the product, but the price could always be cheaper.
Which other solutions did I evaluate?
I work as a system engineer and research solutions at home. I switched to a different product after a few years.
What other advice do I have?
Three years ago, I would have, but things have since shifted a bit. I prefer to have everything at home. Ubiquiti requires a cloud account now, which I don't like, therefore I wouldn't recommend it at this time.
I would rate Ubiquiti Wireless an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Ubiquiti Wireless
September 2025

Learn what your peers think about Ubiquiti Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
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Senior Network Engineer at a healthcare company with 10,001+ employees
A solution with a decent portal but needs a more enterprise feel
Pros and Cons
- "It has a decent portal, and it is usable."
- "Everything needs to be professionally done."
What is our primary use case?
The solution is deployed primarily on cloud.
What is most valuable?
Compared to industry standard brands that are used, it doesn't do anything better than any of them. However, it has a decent portal, and it is usable.
What needs improvement?
The solution needs a more enterprise feel of the product, and everything needs to be professionally done. Additionally, technical support and the stability of the product can be improved.
For how long have I used the solution?
We have been using the solution for approximately seven years.
What do I think about the stability of the solution?
The solution is stable but not as much as similar products.
What do I think about the scalability of the solution?
The solution is scalable. Approximately one thousand people are connected to it.
How are customer service and support?
We have not had a good experience with customer service and support. They are virtually non-existent.
How was the initial setup?
The initial setup was easy and took approximately half a day.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable.
What other advice do I have?
I rate the solution five out of ten. Technical support and the stability of the product can be improved.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technology Systems Manager at a educational organization with 51-200 employees
Easy to set up and maintain, and simple to configure
Pros and Cons
- "Easy to set up and maintain and simple to configure."
- "Difficult to see error logs and locate the problem."
What is our primary use case?
We're an educational institution and use this solution for our staff and classrooms. We are customers of Ubiquiti.
What is most valuable?
This product is great because it's easy to set up and maintain. It's simple to configure and simple making changes to the configuration. Being cloud-based makes it all a lot easier.
What needs improvement?
I'd like to be able to see error logs more easily and get a direct link to where the problem may be.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable. We recently added more access points and they integrated into the system very smoothly. We have over 1,200 users. We have a maintenance department of three network administrators who deal with Ubiquiti and any other tech matters.
How are customer service and support?
We have a local vendor who helped with the installation so we didn't need to go to Ubiquiti directly.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
There is no license for this product, it's a one-off outright purchase.
What other advice do I have?
I enjoy using this product and rate it 10 out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Staff at Holy Name University
Highly scalable, good support, but stability could improve
Pros and Cons
- "The scalability of Ubiquiti Wireless is very good. We can add and transfer access points, it is highly scalable."
- "Ubiquiti Wireless could improve stability."
What is our primary use case?
Ubiquiti Wireless is used for networking for academic use.
For how long have I used the solution?
I have been using Ubiquiti Wireless for approximately two years.
What do I think about the stability of the solution?
Ubiquiti Wireless could improve stability.
I rate the stability of Ubiquiti Wireless a three out of five.
What do I think about the scalability of the solution?
The scalability of Ubiquiti Wireless is very good. We can add and transfer access points, it is highly scalable.
We have approximately 2,000 faculty and 3,000 students using this solution.
How are customer service and support?
I rate the support from Ubiquiti Wireless a four out of five.
How was the initial setup?
The initial setup of Ubiquiti Wireless was complex. However, the second installation was easier.
What about the implementation team?
I did the implementation of Ubiquiti Wireless in-house with support staff.
We have approximately three installers and engineers for the configuration and maintenance of the solution.
What's my experience with pricing, setup cost, and licensing?
Once you purchase the solution the license is included.
What other advice do I have?
I would recommend this solution to others.
I rate Ubiquiti Wireless a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Gerente de Segurança da Informação at Telefónica
An easy to configure and scalable solution
Pros and Cons
- "The solution has an easy configuration."
- "The mesh configuration and WiFi 6 coverage should be improved."
What is our primary use case?
The solution has an easy configuration. We use this solution for showcases at our organization. We use it in the case of UB-KIT for guests and production for the wireless WLAN segment.
What is most valuable?
The most valuable features are the double PA in 802.1X authentication and the radio server.
What needs improvement?
The mesh configuration and WiFi 6 coverage should be improved.
For how long have I used the solution?
We have been using this solution for two years on private and on-premises.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution. We have approximately 15 users using this solution in private and 12 or 13 on guess connection. There are three people responsible for maintenance.
Which solution did I use previously and why did I switch?
We used Cisco Meraki and Aruba in the past and switched to Ubiquiti because it has a better configuration.
How was the initial setup?
The installation took two days to complete. It was complex to install because of the radio server authentication and integration with the active directory.
What about the implementation team?
We did not use a third party to install it, and we completed it ourselves.
What's my experience with pricing, setup cost, and licensing?
Ubiquiti Wireless is not expensive.
What other advice do I have?
I rate this solution a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Owner at Virtually Anywhere Interactive
Equipment manageable from a single interface; no limits to scalability
Pros and Cons
- "Ubiquiti Wireless is very scalable. I don't know that there's a limit to the scalability. We just add more data switches to power more access points. We haven't come across a situation where it can't handle the Ubiquiti equipment."
- "The network setup could be a little easier and more straightforward."
What is our primary use case?
We have Ubiquiti Wireless units in retirement communities, specifically in outdoor parks and then in each home. We also have them for guest access in the hotels, so throughout the building, in the rooms, in the hallways, and in the public areas.
How has it helped my organization?
We replaced probably eight or 10-year-old technology for our clients with Ubiquiti Wireless, so it has made their internet connection work much better, with faster throughput, and given them more bandwidth.
What is most valuable?
What I find the most valuable is that all of the equipment talks to each other, so we can manage it from one single interface. I also find valuable the fact that the access points mesh together to provide redundancy in addition to the wired connectivity.
What needs improvement?
The network setup could be a little easier and more straightforward.
For how long have I used the solution?
I have worked with Ubiquiti Wireless for probably three to four years.
What do I think about the scalability of the solution?
Ubiquiti Wireless is very scalable. I don't know that there's a limit to scalability. We just add more data switches to power more access points. We haven't come across a situation where it can't handle the Ubiquiti equipment.
It's mostly used by guests or property owners. Management accesses the wireless network as well, but they don't have any role in managing it or maintaining it. We do all that. So, it's really just internet access for guests and homeowners.
The people doing the installation are basically just connecting the wires to the access points and mounting the access points. I think we had two installers and then one engineer that's just managing everything; they're logged into the interface and adopting the access points and setting up the network control.
How are customer service and support?
No tech support is perfect, but their response time could be better. However, they are very knowledgeable once they start working on any technical issue that we are having.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We did not previously use anything else. When we started with these opportunities, we evaluated other products, and this had the best price and performance. So, we went with this from day one.
How was the initial setup?
We are certified and took Ubiquiti's training, which was a five-day training class. Deployment is fairly straightforward for us thanks to the training that we have had.
What about the implementation team?
We did our deployment in-house. Everything's been solid since we installed it. No issues with the equipment.
What's my experience with pricing, setup cost, and licensing?
There are no licensing fees.
Which other solutions did I evaluate?
That is not a question I can answer. My engineer did most of that legwork.
What other advice do I have?
The advice I would give to others looking into implementing this product is this: go get trained and receive their certification first. You can use the product without training but to implement it, you've got to know where and which access points and which RF technology is involved.
On a scale of one to 10, with one as the worst and 10 as the best, I would give Ubiquiti Wireless an eight.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Information Technology Supervisor at JLR Construction and Aggregates Inc.
Easy to set up with good documentation and very reasonable pricing
Pros and Cons
- "They are reliable in terms of wireless connectivity."
- "Their stock is a bit low compared to others, making it difficult to purchase."
What is our primary use case?
We use the product for site-to-site connectivity.
What is most valuable?
I'm using wireless radios. There are features like wireless bridging that are quite useful. We're using wireless bridging. That's the primary purpose as to why we have the equipment.
They are reliable in terms of wireless connectivity.
The initial setup is easy.
What needs improvement?
The availability could be better. Currently, the equipment is always out of stock due to the amount they're pricing. It's quite cheap, so people want to buy it. Their stock is a bit low compared to others, making it difficult to purchase.
For how long have I used the solution?
I've been using the solution for ten years.
What do I think about the stability of the solution?
The stability is very good. There are no bugs or glitches. It doesn't crash or freeze. We find it reliable.
What do I think about the scalability of the solution?
In terms of scalability, I cannot say at this time how it is. If it is a very small one, it may have one or two points only. We only have maybe three to four antennas. That's not very much. I cannot grade scalability with such a small deployment.
We have 20 users at a maximum on this product. They are all in operations. The engineering department doesn't use it that much.
In the advent of fiber, it's unlikely we will increase usage.
How are customer service and support?
I don't find technical support very useful. I usually use forums or community support. I haven't tried to call technical support in the past.
You just need to read the manual. For some concerns that are not seen in the manual, I go to the forums. The only time I would like to go to support is if there is a feature maybe that doesn't exist in the system. Currently, I am not into those things, so I'm only currently using the current features of their package.
Which solution did I use previously and why did I switch?
I have Ubiquiti Wireless, MikroTik Wireless, and MikroTik Wired.
The only brand we have considered for this particular purpose was Ubiquiti since all others are very expensive brands. For our use case, we cannot afford to implement expensive antennas as it's difficult to afford for purchasing,
How was the initial setup?
The initial setup is easy. The complete deployment took one week.
We have three people involved in the deployment and maintenance.
What was our ROI?
I noted an ROI after five years.
You can use the equipment for five years without any problems before you need to replace anything. Or, if an incident occurs that you can't control - like calamities or lightning strikes that really damage the dish. That's the only time you have to have problems. They last a long period of time. Your return investment is good for the price they give.
What's my experience with pricing, setup cost, and licensing?
The pricing is very, very reasonable. It was quite cheap. We buy them outright. There is no licensing.
Support is not included with that, as the equipment itself is already usable as it is.
Which other solutions did I evaluate?
I was looking into Cambium. I was trying to see how much the difference in prices were. Since it was a very big jump in price, I know I could not justify its purchase for the capacity that we only have.
What other advice do I have?
We use a mixture of versions. We're constantly upgrading, so there is some old equipment and new equipment.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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