We're an educational institution and use this solution for our staff and classrooms. We are customers of Ubiquiti.
Technology Systems Manager at a educational organization with 51-200 employees
Easy to set up and maintain, and simple to configure
Pros and Cons
- "Easy to set up and maintain and simple to configure."
- "This product is great because it's easy to set up and maintain, simple to configure, and being cloud-based makes making changes to the configuration a lot easier."
- "Difficult to see error logs and locate the problem."
- "I'd like to be able to see error logs more easily and get a direct link to where the problem may be."
What is our primary use case?
What is most valuable?
This product is great because it's easy to set up and maintain. It's simple to configure and simple making changes to the configuration. Being cloud-based makes it all a lot easier.
What needs improvement?
I'd like to be able to see error logs more easily and get a direct link to where the problem may be.
What do I think about the stability of the solution?
The solution is stable.
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Ubiquiti Wireless
April 2026
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What do I think about the scalability of the solution?
The solution is scalable. We recently added more access points and they integrated into the system very smoothly. We have over 1,200 users. We have a maintenance department of three network administrators who deal with Ubiquiti and any other tech matters.
How are customer service and support?
We have a local vendor who helped with the installation so we didn't need to go to Ubiquiti directly.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
There is no license for this product, it's a one-off outright purchase.
What other advice do I have?
I enjoy using this product and rate it 10 out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Staff at Holy Name University
Highly scalable, good support, but stability could improve
Pros and Cons
- "The scalability of Ubiquiti Wireless is very good. We can add and transfer access points, it is highly scalable."
- "The scalability of Ubiquiti Wireless is very good, as we can add and transfer access points and it is highly scalable."
- "Ubiquiti Wireless could improve stability."
- "Ubiquiti Wireless could improve stability. I rate the stability of Ubiquiti Wireless a three out of five."
What is our primary use case?
Ubiquiti Wireless is used for networking for academic use.
For how long have I used the solution?
I have been using Ubiquiti Wireless for approximately two years.
What do I think about the stability of the solution?
Ubiquiti Wireless could improve stability.
I rate the stability of Ubiquiti Wireless a three out of five.
What do I think about the scalability of the solution?
The scalability of Ubiquiti Wireless is very good. We can add and transfer access points, it is highly scalable.
We have approximately 2,000 faculty and 3,000 students using this solution.
How are customer service and support?
I rate the support from Ubiquiti Wireless a four out of five.
How was the initial setup?
The initial setup of Ubiquiti Wireless was complex. However, the second installation was easier.
What about the implementation team?
I did the implementation of Ubiquiti Wireless in-house with support staff.
We have approximately three installers and engineers for the configuration and maintenance of the solution.
What's my experience with pricing, setup cost, and licensing?
Once you purchase the solution the license is included.
What other advice do I have?
I would recommend this solution to others.
I rate Ubiquiti Wireless a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Ubiquiti Wireless
April 2026
Learn what your peers think about Ubiquiti Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
Gerente de Segurança da Informação at Telefónica
An easy to configure and scalable solution
Pros and Cons
- "The solution has an easy configuration."
- "We used Cisco Meraki and Aruba in the past and switched to Ubiquiti because it has a better configuration."
- "The mesh configuration and WiFi 6 coverage should be improved."
- "The mesh configuration and WiFi 6 coverage should be improved."
What is our primary use case?
The solution has an easy configuration. We use this solution for showcases at our organization. We use it in the case of UB-KIT for guests and production for the wireless WLAN segment.
What is most valuable?
The most valuable features are the double PA in 802.1X authentication and the radio server.
What needs improvement?
The mesh configuration and WiFi 6 coverage should be improved.
For how long have I used the solution?
We have been using this solution for two years on private and on-premises.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution. We have approximately 15 users using this solution in private and 12 or 13 on guess connection. There are three people responsible for maintenance.
Which solution did I use previously and why did I switch?
We used Cisco Meraki and Aruba in the past and switched to Ubiquiti because it has a better configuration.
How was the initial setup?
The installation took two days to complete. It was complex to install because of the radio server authentication and integration with the active directory.
What about the implementation team?
We did not use a third party to install it, and we completed it ourselves.
What's my experience with pricing, setup cost, and licensing?
Ubiquiti Wireless is not expensive.
What other advice do I have?
I rate this solution a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Owner at Virtually Anywhere Interactive
Equipment manageable from a single interface; no limits to scalability
Pros and Cons
- "Ubiquiti Wireless is very scalable. I don't know that there's a limit to the scalability. We just add more data switches to power more access points. We haven't come across a situation where it can't handle the Ubiquiti equipment."
- "We replaced probably eight or 10-year-old technology for our clients with Ubiquiti Wireless, so it has made their internet connection work much better, with faster throughput, and given them more bandwidth."
- "The network setup could be a little easier and more straightforward."
- "The network setup could be a little easier and more straightforward."
What is our primary use case?
We have Ubiquiti Wireless units in retirement communities, specifically in outdoor parks and then in each home. We also have them for guest access in the hotels, so throughout the building, in the rooms, in the hallways, and in the public areas.
How has it helped my organization?
We replaced probably eight or 10-year-old technology for our clients with Ubiquiti Wireless, so it has made their internet connection work much better, with faster throughput, and given them more bandwidth.
What is most valuable?
What I find the most valuable is that all of the equipment talks to each other, so we can manage it from one single interface. I also find valuable the fact that the access points mesh together to provide redundancy in addition to the wired connectivity.
What needs improvement?
The network setup could be a little easier and more straightforward.
For how long have I used the solution?
I have worked with Ubiquiti Wireless for probably three to four years.
What do I think about the scalability of the solution?
Ubiquiti Wireless is very scalable. I don't know that there's a limit to scalability. We just add more data switches to power more access points. We haven't come across a situation where it can't handle the Ubiquiti equipment.
It's mostly used by guests or property owners. Management accesses the wireless network as well, but they don't have any role in managing it or maintaining it. We do all that. So, it's really just internet access for guests and homeowners.
The people doing the installation are basically just connecting the wires to the access points and mounting the access points. I think we had two installers and then one engineer that's just managing everything; they're logged into the interface and adopting the access points and setting up the network control.
How are customer service and support?
No tech support is perfect, but their response time could be better. However, they are very knowledgeable once they start working on any technical issue that we are having.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We did not previously use anything else. When we started with these opportunities, we evaluated other products, and this had the best price and performance. So, we went with this from day one.
How was the initial setup?
We are certified and took Ubiquiti's training, which was a five-day training class. Deployment is fairly straightforward for us thanks to the training that we have had.
What about the implementation team?
We did our deployment in-house. Everything's been solid since we installed it. No issues with the equipment.
What's my experience with pricing, setup cost, and licensing?
There are no licensing fees.
Which other solutions did I evaluate?
That is not a question I can answer. My engineer did most of that legwork.
What other advice do I have?
The advice I would give to others looking into implementing this product is this: go get trained and receive their certification first. You can use the product without training but to implement it, you've got to know where and which access points and which RF technology is involved.
On a scale of one to 10, with one as the worst and 10 as the best, I would give Ubiquiti Wireless an eight.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Information Technology Supervisor at JLR Construction and Aggregates Inc.
Easy to set up with good documentation and very reasonable pricing
Pros and Cons
- "They are reliable in terms of wireless connectivity."
- "They last a long period of time, and your return investment is good for the price they give."
- "Their stock is a bit low compared to others, making it difficult to purchase."
- "The availability could be better."
What is our primary use case?
We use the product for site-to-site connectivity.
What is most valuable?
I'm using wireless radios. There are features like wireless bridging that are quite useful. We're using wireless bridging. That's the primary purpose as to why we have the equipment.
They are reliable in terms of wireless connectivity.
The initial setup is easy.
What needs improvement?
The availability could be better. Currently, the equipment is always out of stock due to the amount they're pricing. It's quite cheap, so people want to buy it. Their stock is a bit low compared to others, making it difficult to purchase.
For how long have I used the solution?
I've been using the solution for ten years.
What do I think about the stability of the solution?
The stability is very good. There are no bugs or glitches. It doesn't crash or freeze. We find it reliable.
What do I think about the scalability of the solution?
In terms of scalability, I cannot say at this time how it is. If it is a very small one, it may have one or two points only. We only have maybe three to four antennas. That's not very much. I cannot grade scalability with such a small deployment.
We have 20 users at a maximum on this product. They are all in operations. The engineering department doesn't use it that much.
In the advent of fiber, it's unlikely we will increase usage.
How are customer service and support?
I don't find technical support very useful. I usually use forums or community support. I haven't tried to call technical support in the past.
You just need to read the manual. For some concerns that are not seen in the manual, I go to the forums. The only time I would like to go to support is if there is a feature maybe that doesn't exist in the system. Currently, I am not into those things, so I'm only currently using the current features of their package.
Which solution did I use previously and why did I switch?
I have Ubiquiti Wireless, MikroTik Wireless, and MikroTik Wired.
The only brand we have considered for this particular purpose was Ubiquiti since all others are very expensive brands. For our use case, we cannot afford to implement expensive antennas as it's difficult to afford for purchasing,
How was the initial setup?
The initial setup is easy. The complete deployment took one week.
We have three people involved in the deployment and maintenance.
What was our ROI?
I noted an ROI after five years.
You can use the equipment for five years without any problems before you need to replace anything. Or, if an incident occurs that you can't control - like calamities or lightning strikes that really damage the dish. That's the only time you have to have problems. They last a long period of time. Your return investment is good for the price they give.
What's my experience with pricing, setup cost, and licensing?
The pricing is very, very reasonable. It was quite cheap. We buy them outright. There is no licensing.
Support is not included with that, as the equipment itself is already usable as it is.
Which other solutions did I evaluate?
I was looking into Cambium. I was trying to see how much the difference in prices were. Since it was a very big jump in price, I know I could not justify its purchase for the capacity that we only have.
What other advice do I have?
We use a mixture of versions. We're constantly upgrading, so there is some old equipment and new equipment.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Administrator at Aquatec
Easy to deploy and offers great pricing but upgrades happen too often
Pros and Cons
- "It's very easy to deploy."
- "The maintenance of the product is very simple and straightforward, it's very easy to deploy, you can see everything on one dashboard, the product can scale well, and we have found the solution to be pretty cheap."
- "We'd like them to improve aspects of device management."
- "Some solutions are stable. Others are not."
What is our primary use case?
We primarily use the solution for a wireless connection for our hotel and resort.
What is most valuable?
The solution offers good management.
The maintenance of the product is very simple and straightforward.
It's very easy to deploy.
You can see everything on one dashboard.
The product can scale well.
We have found the solution to be pretty cheap.
What needs improvement?
The product makes upgrades too often. They are always changing things. It can be hard to keep up.
We'd like them to improve aspects of device management. For us, for example, some of the access points are managed by a Ubiquiti controller, and others are managed by an AirMax controller.
For how long have I used the solution?
We've used the solution for six or seven years. We've ended up staying with it for a long time.
What do I think about the stability of the solution?
Some solutions are stable. Others are not. Maybe we don't use the right ones and we have to change them and put them in the right place. It's possible we are using non-appropriate devices.
What do I think about the scalability of the solution?
The solution is scalable. It can expand well.
Which solution did I use previously and why did I switch?
I've only used this solution. I've never used, for example, Cisco or Aruba.
What's my experience with pricing, setup cost, and licensing?
The solution offers pretty good pricing. they aren't expensive. I'd rate the cost at a four out of five in terms of value for money.
What other advice do I have?
I'd rate the solution a seven out of ten. We are mostly satisfied with the product.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Engineer at Thunder Software Technology Co., Ltd.
Low-cost, easy to use, and straightforward to set up
Pros and Cons
- "The stability and performance are great."
- "The stability and performance are great."
- "This might not be the best solution for a very large organization."
- "This might not be the best solution for a very large organization."
What is our primary use case?
We primarily use the solution for wireless connectivity to the internet in the office. You can roam around and stay connected easily.
What is most valuable?
It's a good option for SMEs.
The stability and performance are great.
It's very easy to use.
The initial setup is fairly straightforward.
The costs to use the product are very low.
What needs improvement?
This might not be the best solution for a very large organization.
They can continue to improve their offering so that they could be used in the future in large enterprises also. It only uses the local connection and it performs to a lesser extent due to this. It's hard to check on things remotely. For example, if I have a branch office somewhere in another city or even another country and someone tells me that something is wrong with the wi-fi or firewall, if I have a good wi-fi solution (for example Cisco or FortiNet), I can simply connect to an access point there. With Ubiquiti, I cannot do that.
There seem to be no access points in Ubiquiti that allow us to use a double link. There is no link redundancy. If a link fails, I lose an access point.
For how long have I used the solution?
I've used the solution for a few years.
What do I think about the stability of the solution?
The solution is stable and the performance is good. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
This is a good solution for small and medium-sized enterprises and not more than that. It might not scale to the needs of very large companies.
We have up to 100 users at this time.
We will likely increase usage in the future.
How are customer service and support?
I've never had any issues with the product and therefore have never contacted support. I can't speak to how helpful or responsive they would be.
Which solution did I use previously and why did I switch?
At a previous job, I did work with Cisco. It's hard to compare the two. Cisco is simply on a different level.
How was the initial setup?
While it can cause some problems in installation if you use a software controller, it's actually pretty easy. If you are familiar with the network protocols it is straightforward.
There's only one person that handles deployment and maintenance tasks. That's me. It's pretty low-maintenance.
What about the implementation team?
I can handle the initial setup myself.
What's my experience with pricing, setup cost, and licensing?
The solution is relatively cheap. I personally don't pay for the licensing and therefore can't speak to exact pricing.
What other advice do I have?
We are working with the latest version of the solution right now.
If a company is looking for a low-cost option, I would recommend this product.
I'd rate the solution at an eight out of ten. We've been pleased with its general capabilities overall.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
lecture at Poltekkes jakarta 2
Installation is easy and the coverage is good, but we have issues with performance and support
Pros and Cons
- "This access point provides internet to every lab on campus, including the computer laboratory"
- "This access point provides internet to every lab on campus, including the computer laboratory."
- "One of the Ubiquiti access points broke down, and it can't be used. It's still down now, so overall Ubiquiti hasn't been a good experience for me."
- "One of the Ubiquiti access points broke down, and it can't be used. It's still down now, so overall Ubiquiti hasn't been a good experience for me."
What is our primary use case?
Ubiquiti is deployed in the five-floor building that houses the integrated laboratory for my vocational school. This access point provides internet to every lab on campus, including the computer laboratory.
For how long have I used the solution?
I've been using Ubiquiti since 2015 or so.
What do I think about the stability of the solution?
One of the Ubiquiti access points broke down, and it can't be used. It's still down now, so overall Ubiquiti hasn't been a good experience for me.
How are customer service and support?
We're extremely disappointed with Ubiquiti support. We need more local support.
How would you rate customer service and support?
Negative
How was the initial setup?
Installing Ubiquiti is easy.
What other advice do I have?
I rate Ubiquiti Wireless five out of 10. I wouldn't recommend it.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: April 2026
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