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Manager ITeS at a tech services company with 1,001-5,000 employees
Real User
Leaderboard
Aug 27, 2024
Has a valuable real-time reporting feature, but the interface could be more intuitive
Pros and Cons
  • "They provide us with immediate insights into our financial performance and customer interactions, which helps us make informed decisions quickly."
  • "The product's user interface could be more intuitive, and sometimes, the system can be slow during peak usage times."

What is our primary use case?

We primarily use the product for our financial management and CRM needs. It’s integrated into our ERP system, which supports our sales, marketing, and customer service operations.

How has it helped my organization?

The solution significantly streamlined our financial processes and improved customer relationship management. We’ve seen better financial reporting and greater efficiency in handling customer interactions.

What is most valuable?

The platform's real-time reporting and dashboard features have been valuable. They provide us with immediate insights into our financial performance and customer interactions, which helps us make informed decisions quickly.

What needs improvement?

The product's user interface could be more intuitive, and sometimes, the system can be slow during peak usage times. We’d also like to see better integration with other tools we use.

Enhanced integration capabilities and improved user experience features would be beneficial. More customizable reporting options would also be a great addition.

Buyer's Guide
Ubiquiti Wireless
October 2026
Learn what your peers think about Ubiquiti Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
920,929 professionals have used our research since 2012.

For how long have I used the solution?

We’ve been using Ubiquiti Wireless for about three years now.

What do I think about the stability of the solution?

The solution is generally stable, though we’ve experienced occasional slowdowns during high-demand periods.

What do I think about the scalability of the solution?

The solution is scalable and has effectively handled our growing needs. We’ve been able to add new users and modules without significant issues.

How are customer service and support?

Customer service and support have been responsive and helpful. However, there have been occasional delays in resolving issues.

Which solution did I use previously and why did I switch?

We previously used a different ERP solution. We switched because the new solution offered better scalability and more advanced features that met our growing needs.

How was the initial setup?

The setup was relatively complex due to the customization needed to fit our specific requirements. It required careful planning and execution.

What about the implementation team?

We implemented the product with the help of a vendor team.

Which other solutions did I evaluate?

We evaluated several options, including SAP and Microsoft Dynamics. We chose this solution because it best suited our requirements and budget.

What other advice do I have?

It’s crucial to ensure that you have proper training and support to maximize the product benefits.

I rate it a seven out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1907949 - PeerSpot reviewer
IT System Technician at a computer software company with 11-50 employees
Real User
Dec 18, 2022
Reliable, with no captive portals, that is simple, and quick to install
Pros and Cons
  • "It functions properly and includes centralized management for access points and switches."
  • "They have access points that are in the firewalls, and I believe the firewalls could be significantly better. They use the USG firewall, which I believe is a poor device. VPNs for example, it is really bad, it is difficult to configure, and I don't like them at all."

What is our primary use case?

At home, I use it for myself. There are no captive portals or anything like that, only wireless access. Only wifi.

What is most valuable?

It functions properly and includes centralized management for access points and switches.

What needs improvement?

They have access points that are in the firewalls, and I believe the firewalls could be significantly better.

They use the USG firewall, which I believe is a poor device. VPNs for example, it is really bad, it is difficult to configure, and I don't like them at all.

For how long have I used the solution?

I have been working with Ubiquiti Wireless for two or three years.

I am not working with the latest version. I try to update to the latest version once in a while.

What do I think about the stability of the solution?

Ubiquiti Wireless is very stable.

What do I think about the scalability of the solution?

I have not yet experimented with the scalability of Ubiquiti Wireless. 

I am using it at home.

How are customer service and support?

I have not contacted technical support.

Which solution did I use previously and why did I switch?

I have worked with Cisco Routers.

For testing, and learning purposes, I have been using CentOS, which is now Almal Linux or Rocky Linux.

I have also worked with Sophos and Bitdefender.

I have used Mikro Tik.

How was the initial setup?

It is quite easy to set up.

It most likely took me an hour. 

What about the implementation team?

I watched some Youtube videos.

What's my experience with pricing, setup cost, and licensing?

There is no licensing fee required.

I think the price is okay for the product, but the price could always be cheaper.

Which other solutions did I evaluate?

I work as a system engineer and research solutions at home. I switched to a different product after a few years.

What other advice do I have?

Three years ago, I would have, but things have since shifted a bit. I prefer to have everything at home. Ubiquiti requires a cloud account now, which I don't like, therefore I wouldn't recommend it at this time.

I would rate Ubiquiti Wireless an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Ubiquiti Wireless
October 2026
Learn what your peers think about Ubiquiti Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
920,929 professionals have used our research since 2012.
reviewer1480227 - PeerSpot reviewer
Technology Systems Manager at a educational organization with 51-200 employees
Real User
Aug 10, 2022
Easy to set up and maintain, and simple to configure
Pros and Cons
  • "Easy to set up and maintain and simple to configure."
  • "This product is great because it's easy to set up and maintain, simple to configure, and being cloud-based makes making changes to the configuration a lot easier."
  • "Difficult to see error logs and locate the problem."
  • "I'd like to be able to see error logs more easily and get a direct link to where the problem may be."

What is our primary use case?

We're an educational institution and use this solution for our staff and classrooms. We are customers of Ubiquiti. 

What is most valuable?

This product is great because it's easy to set up and maintain. It's simple to configure and simple making changes to the configuration. Being cloud-based makes it all a lot easier. 

What needs improvement?

I'd like to be able to see error logs more easily and get a direct link to where the problem may be.

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. We recently added more access points and they integrated into the system very smoothly. We have over 1,200 users. We have a maintenance department of three network administrators who deal with Ubiquiti and any other tech matters. 

How are customer service and support?

We have a local vendor who helped with the installation so we didn't need to go to Ubiquiti directly.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

There is no license for this product, it's a one-off outright purchase. 

What other advice do I have?

I enjoy using this product and rate it 10 out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Staff at Holy Name University
Real User
Aug 5, 2022
Highly scalable, good support, but stability could improve
Pros and Cons
  • "The scalability of Ubiquiti Wireless is very good, as we can add and transfer access points and it is highly scalable."
  • "Ubiquiti Wireless could improve stability. I rate the stability of Ubiquiti Wireless a three out of five."

What is our primary use case?

Ubiquiti Wireless is used for networking for academic use.

For how long have I used the solution?

I have been using Ubiquiti Wireless for approximately two years.

What do I think about the stability of the solution?

Ubiquiti Wireless could improve stability. 

I rate the stability of Ubiquiti Wireless a three out of five.

What do I think about the scalability of the solution?

The scalability of Ubiquiti Wireless is very good. We can add and transfer access points, it is highly scalable.

We have approximately 2,000 faculty and 3,000 students using this solution.

How are customer service and support?

I rate the support from Ubiquiti Wireless a four out of five.

How was the initial setup?

The initial setup of Ubiquiti Wireless was complex. However, the second installation was easier.

What about the implementation team?

I did the implementation of Ubiquiti Wireless in-house with support staff. 

We have approximately three installers and engineers for the configuration and maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

Once you purchase the solution the license is included.

What other advice do I have?

I would recommend this solution to others.

I rate Ubiquiti Wireless a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Rodrigo Guenoe - PeerSpot reviewer
Gerente de Segurança da Informação at Telefónica
Real User
Aug 5, 2022
An easy to configure and scalable solution
Pros and Cons
  • "The solution has an easy configuration."
  • "We used Cisco Meraki and Aruba in the past and switched to Ubiquiti because it has a better configuration."
  • "The mesh configuration and WiFi 6 coverage should be improved."

What is our primary use case?

The solution has an easy configuration. We use this solution for showcases at our organization. We use it in the case of UB-KIT for guests and production for the wireless WLAN segment.

What is most valuable?

The most valuable features are the double PA in 802.1X authentication and the radio server.

What needs improvement?

The mesh configuration and WiFi 6 coverage should be improved.

For how long have I used the solution?

We have been using this solution for two years on private and on-premises.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution. We have approximately 15 users using this solution in private and 12 or 13 on guess connection. There are three people responsible for maintenance.

Which solution did I use previously and why did I switch?

We used Cisco Meraki and Aruba in the past and switched to Ubiquiti because it has a better configuration.

How was the initial setup?

The installation took two days to complete. It was complex to install because of the radio server authentication and integration with the active directory.

What about the implementation team?

We did not use a third party to install it, and we completed it ourselves.

What's my experience with pricing, setup cost, and licensing?

Ubiquiti Wireless is not expensive.

What other advice do I have?

I rate this solution a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1588257 - PeerSpot reviewer
Owner at Virtually Anywhere Interactive
Real User
Jul 20, 2022
Equipment manageable from a single interface; no limits to scalability
Pros and Cons
  • "Ubiquiti Wireless is very scalable. I don't know that there's a limit to the scalability. We just add more data switches to power more access points. We haven't come across a situation where it can't handle the Ubiquiti equipment."
  • "We replaced probably eight or 10-year-old technology for our clients with Ubiquiti Wireless, so it has made their internet connection work much better, with faster throughput, and given them more bandwidth."
  • "The network setup could be a little easier and more straightforward."

What is our primary use case?

We have Ubiquiti Wireless units in retirement communities, specifically in outdoor parks and then in each home. We also have them for guest access in the hotels, so throughout the building, in the rooms, in the hallways, and in the public areas. 

How has it helped my organization?

We replaced probably eight or 10-year-old technology for our clients with Ubiquiti Wireless, so it has made their internet connection work much better, with faster throughput, and given them more bandwidth.

What is most valuable?

What I find the most valuable is that all of the equipment talks to each other, so we can manage it from one single interface. I also find valuable the fact that the access points mesh together to provide redundancy in addition to the wired connectivity.

What needs improvement?

The network setup could be a little easier and more straightforward.

For how long have I used the solution?

I have worked with Ubiquiti Wireless for probably three to four years. 

What do I think about the scalability of the solution?

Ubiquiti Wireless is very scalable. I don't know that there's a limit to scalability. We just add more data switches to power more access points. We haven't come across a situation where it can't handle the Ubiquiti equipment.

It's mostly used by guests or property owners. Management accesses the wireless network as well, but they don't have any role in managing it or maintaining it. We do all that. So, it's really just internet access for guests and homeowners.

The people doing the installation are basically just connecting the wires to the access points and mounting the access points. I think we had two installers and then one engineer that's just managing everything; they're logged into the interface and adopting the access points and setting up the network control.

How are customer service and support?

No tech support is perfect, but their response time could be better. However, they are very knowledgeable once they start working on any technical issue that we are having.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not previously use anything else. When we started with these opportunities, we evaluated other products, and this had the best price and performance. So, we went with this from day one.

How was the initial setup?

We are certified and took Ubiquiti's training, which was a five-day training class. Deployment is fairly straightforward for us thanks to the training that we have had.

What about the implementation team?

We did our deployment in-house. Everything's been solid since we installed it. No issues with the equipment.

What's my experience with pricing, setup cost, and licensing?

There are no licensing fees. 

Which other solutions did I evaluate?

That is not a question I can answer. My engineer did most of that legwork. 

What other advice do I have?

The advice I would give to others looking into implementing this product is this: go get trained and receive their certification first. You can use the product without training but to implement it, you've got to know where and which access points and which RF technology is involved.

On a scale of one to 10, with one as the worst and 10 as the best, I would give Ubiquiti Wireless an eight. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1028196 - PeerSpot reviewer
Health Information Services Systems Engineer at a performing arts with 1,001-5,000 employees
Real User
Dec 4, 2021
Cost-effective, scales well, reliable, but they have security flaws
Pros and Cons
  • "I like the simplicity, the ease of use."
  • "Ubiquiti Wireless scales very well."
  • "After upgrades to the interface, some features disappear."
  • "There are some outstanding security flaws. We had a security incident that forced us to re-evaluate our security posture, when we did, we were corporate mandated to stop using it."

What is our primary use case?

We use this solution as wifi wireless points and controllers.

What is most valuable?

I like the simplicity, the ease of use. 

What needs improvement?

Occasionally the upgraded firmware causes errors. When they update the interface some features disappear.

There are some outstanding security flaws.

We had a security incident that forced us to re-evaluate our security posture, when we did, we were corporate mandated to stop using it.

For how long have I used the solution?

I have been working with Ubiquiti Wireless for eight years.

What do I think about the stability of the solution?

The stability is very good.

What do I think about the scalability of the solution?

Ubiquiti Wireless scales very well.

What's my experience with pricing, setup cost, and licensing?

It's a cost-effective solution.

What other advice do I have?

This solution is better suited for small to medium-sized businesses.

I would rate Ubiquiti Wireless a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Head, IT Division at USTTB
Real User
Oct 12, 2021
Reliable, secure, and easy to set up
Pros and Cons
  • "Setting it up wasn't so complicated; it is reliable, and security-wise, we didn't have much trouble, which could be due to our environment, as we haven't had so many attacks at least up till now."
  • "The range and maybe the quality of the signal can be improved. I had a feeling that the range wasn't long enough. Unfortunately, beyond a certain range, the signal was too weak. If I'm not mistaken, it must have been something like 100 or more than 100 meters, but I'm not sure. So, one improvement I wish for this equipment is to have a longer range, but that could mainly be due to the model we're using."
  • "The range and maybe the quality of the signal can be improved."

What is most valuable?

Setting it up wasn't so complicated. It is reliable. Security-wise, we didn't have much trouble, but that could be due to our environment. We haven't had so many attacks, at least up till now.

What needs improvement?

The range and maybe the quality of the signal can be improved. I had a feeling that the range wasn't long enough. Unfortunately, beyond a certain range, the signal was too weak. If I'm not mistaken, it must have been something like 100 or more than 100 meters, but I'm not sure. So, one improvement I wish for this equipment is to have a longer range, but that could mainly be due to the model we're using.

In Ubiquiti NanoStation, we have some problems with the reset button. The way the reset button is placed can be very uncomfortable. We lost some of our access points due to the fact that we eventually damaged the reset button. I would prefer a simpler reset button. There could be a kind of toggle button, but that's a matter of engineering.

For how long have I used the solution?

I have been using this solution for five to six years. We are working with Ubiquiti NanoStation, but they are relatively old now, so we need to renew our equipment.

What do I think about the stability of the solution?

It is reliable.

How was the initial setup?

It wasn't complicated to set it up.

What's my experience with pricing, setup cost, and licensing?

We don't buy directly. We have our finance department that buys things. My speculation on the price is that because we buy from private companies and because the product is imported, people tend to give us at higher prices. This is due to the fact that it is government procurement. So, sometimes, they are not paid directly, and they have to go through the whole administrative process before they are paid. So, they tend to compensate by increasing the price, but I won't be able to say what is the exact price.

What other advice do I have?

I would rate Ubiquiti Wireless an eight out of 10.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1673337 - PeerSpot reviewer
CMO at a tech services company with 1-10 employees
Real User
Oct 2, 2021
Straightforward to set up and offers reasonable pricing but needs to offer an extended warrenty
Pros and Cons
  • "It's an excellent option for small businesses."
  • "The price and quality are really good."
  • "The external devices, the outdoor devices, are not so rugged. For example, for the weather that we have here in Florida, it doesn't hold up well even though it is supposed to be designed for outdoor use."

What is our primary use case?

We primarily use the solution for guests. It's a guest network, mainly for mobile devices, however, there's not any specific or technical use for it beyond that.

What is most valuable?

The price of the solution is excellent. It's not too expensive. 

The initial setup is pretty straightforward.

The solution is stable.

It can scale well.

It's an excellent option for small businesses.

What needs improvement?

The external devices, the outdoor devices, are not so rugged. For example, for the weather that we have here in Florida, it doesn't hold up well even though it is supposed to be designed for outdoor use. The cover is not generally strong enough to support the extreme temperatures in Florida. That is one thing that I know that some customers have some problems with.

There is only a one-year warranty on the solution and you cannot actually extend it. It would be ideal if it could be longer or extended if possible.

For how long have I used the solution?

I've been using the solution for the last eight years. It's been a long time now. 

What do I think about the stability of the solution?

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The product can scale well. There's no problem with that. They work like Meraki and the device acts just make a mesh.

We have ten people in the organization that use the solution. 

How are customer service and support?

The technical support is really good. One of the things that they have is a one-year warranty. However, you can't extend it. That is something that they should improve.

Which solution did I use previously and why did I switch?

We have been using many solutions. We have used SonicPoint in the past and some Linksys options. We added Ubiquiti as we wanted the possibility to add on new devices within the same network and centralize all the devices under the same monitoring solution, under the same console.

We also have experience with Aruba and Meraki.

How was the initial setup?

The solution is very straightforward. It's not overly complex or difficult. We didn't have trouble with the implementation process. 

The deployment only takes a few hours. 

This is occasional maintenance that needs to be performed, however, I don't know how often this activity is performed. We do have one of the technicians here that can work with the product in case of any problems. It's not one specific person; it's just one of the technicians. We have some IT specialists and some of them work in the role of support. We have a network engineer, however, the solution that we have here is quite simple. It's not rocket science to see what is happening with the access point. It's pretty low maintenance as a solution in general and is easy to manage.

What about the implementation team?

We did not use an integrator or consultant. We handled everything in-house.

What's my experience with pricing, setup cost, and licensing?

The solution is very reasonably priced. We like the pricing they offer. There's a good balance between quality and price, as it's not that the product is cheap and bad. In this case, it's a good product at a good price.

The product is around $300 or $400 depending on the device. It's a one-time fee. There aren't ongoing licensing costs.

What other advice do I have?

We're customers and end-users.

We are using the latest version of the solution. We just updated it.

This is a solution for small businesses. It's not so complex. For an enterprise solution, we always recommend Meraki or Aruba. Our first option is Meraki. If the customer requests a more affordable solution, we recommend Aruba. If it's a small business that doesn't have a budget, we obviously recommend Ubiquiti, however, it's not our first option.

I'd rate the solution at a seven out of ten. 

The price and quality are really good. I'm not an expert in this product, however, from what I have witnessed, it works really well. It's just that you can't extend the warranty more than one year, and to have a product where you can't extend the warranty, it doesn't feel like you have much part support.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1646865 - PeerSpot reviewer
ICT Consultant at a tech services company with 11-50 employees
Real User
Sep 22, 2021
Stable, easy to install, and easy to use
Pros and Cons
  • "We have found the product to be scalable."
  • "The management they have the UniFi Controller allows you to manage everything including access from the entrance location from the server."
  • "I would prefer if the solution offered more integration capabilities."

What is our primary use case?

We deployed it alongside Linksys. The way I'm using it is the way I have used Linksys.

We can use it for WLAN deployments and outdoor wireless connectivity. We can use it for wireless hotspots - the long range type.

What is most valuable?

The management they have the UniFi Controller allows you to manage everything including access from the entrance location from the server.

The solution is stable.

We have found the product to be scalable.

Its server is easy to use.  

The product is easy to install.

What needs improvement?

How easy it is to install depends on the knowledge base of the person doing it. It can get a bit technical.

I would prefer if the solution offered more integration capabilities. 

For how long have I used the solution?

We've used the solution for more than four years at this point. It's been a while.

What do I think about the stability of the solution?

The solution has been stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

The scalability is very good. If a company needs to expand it, it can do so.

How are customer service and technical support?

I've never contacted technical support. I wouldn't be able to comment on how helpful or responsive they are. 

Which solution did I use previously and why did I switch?

We use the solution alongside Linksys. We later migrated to UniFi in one of our offices.

How was the initial setup?

The product is easy to install, however, it's technical. You need to have a technical person involved, and if you do it will be an easy installation. 

What's my experience with pricing, setup cost, and licensing?

You buy the solution outright. However, I cannot speak to the exact pricing. 

What other advice do I have?

I'd rate the solution at a ten out of ten. I've found the solution to be very good overall.

I would recommend the solution to other users and companies. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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Download our free Ubiquiti Wireless Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2026
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Buyer's Guide
Download our free Ubiquiti Wireless Report and get advice and tips from experienced pros sharing their opinions.