Try our new research platform with insights from 80,000+ expert users
Head, IT Division at USTTB
Real User
Reliable, secure, and easy to set up
Pros and Cons
  • "Setting it up wasn't so complicated. It is reliable. Security-wise, we didn't have much trouble, but that could be due to our environment. We haven't had so many attacks, at least up till now."
  • "The range and maybe the quality of the signal can be improved. I had a feeling that the range wasn't long enough. Unfortunately, beyond a certain range, the signal was too weak. If I'm not mistaken, it must have been something like 100 or more than 100 meters, but I'm not sure. So, one improvement I wish for this equipment is to have a longer range, but that could mainly be due to the model we're using."

What is most valuable?

Setting it up wasn't so complicated. It is reliable. Security-wise, we didn't have much trouble, but that could be due to our environment. We haven't had so many attacks, at least up till now.

What needs improvement?

The range and maybe the quality of the signal can be improved. I had a feeling that the range wasn't long enough. Unfortunately, beyond a certain range, the signal was too weak. If I'm not mistaken, it must have been something like 100 or more than 100 meters, but I'm not sure. So, one improvement I wish for this equipment is to have a longer range, but that could mainly be due to the model we're using.

In Ubiquiti NanoStation, we have some problems with the reset button. The way the reset button is placed can be very uncomfortable. We lost some of our access points due to the fact that we eventually damaged the reset button. I would prefer a simpler reset button. There could be a kind of toggle button, but that's a matter of engineering.

For how long have I used the solution?

I have been using this solution for five to six years. We are working with Ubiquiti NanoStation, but they are relatively old now, so we need to renew our equipment.

What do I think about the stability of the solution?

It is reliable.

Buyer's Guide
Ubiquiti Wireless
March 2025
Learn what your peers think about Ubiquiti Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
861,524 professionals have used our research since 2012.

How was the initial setup?

It wasn't complicated to set it up.

What's my experience with pricing, setup cost, and licensing?

We don't buy directly. We have our finance department that buys things. My speculation on the price is that because we buy from private companies and because the product is imported, people tend to give us at higher prices. This is due to the fact that it is government procurement. So, sometimes, they are not paid directly, and they have to go through the whole administrative process before they are paid. So, they tend to compensate by increasing the price, but I won't be able to say what is the exact price.

What other advice do I have?

I would rate Ubiquiti Wireless an eight out of 10.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1673337 - PeerSpot reviewer
CMO at a tech services company with 1-10 employees
Real User
Straightforward to set up and offers reasonable pricing but needs to offer an extended warrenty
Pros and Cons
  • "It's an excellent option for small businesses."
  • "The external devices, the outdoor devices, are not so rugged. For example, for the weather that we have here in Florida, it doesn't hold up well even though it is supposed to be designed for outdoor use."

What is our primary use case?

We primarily use the solution for guests. It's a guest network, mainly for mobile devices, however, there's not any specific or technical use for it beyond that.

What is most valuable?

The price of the solution is excellent. It's not too expensive. 

The initial setup is pretty straightforward.

The solution is stable.

It can scale well.

It's an excellent option for small businesses.

What needs improvement?

The external devices, the outdoor devices, are not so rugged. For example, for the weather that we have here in Florida, it doesn't hold up well even though it is supposed to be designed for outdoor use. The cover is not generally strong enough to support the extreme temperatures in Florida. That is one thing that I know that some customers have some problems with.

There is only a one-year warranty on the solution and you cannot actually extend it. It would be ideal if it could be longer or extended if possible.

For how long have I used the solution?

I've been using the solution for the last eight years. It's been a long time now. 

What do I think about the stability of the solution?

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The product can scale well. There's no problem with that. They work like Meraki and the device acts just make a mesh.

We have ten people in the organization that use the solution. 

How are customer service and support?

The technical support is really good. One of the things that they have is a one-year warranty. However, you can't extend it. That is something that they should improve.

Which solution did I use previously and why did I switch?

We have been using many solutions. We have used SonicPoint in the past and some Linksys options. We added Ubiquiti as we wanted the possibility to add on new devices within the same network and centralize all the devices under the same monitoring solution, under the same console.

We also have experience with Aruba and Meraki.

How was the initial setup?

The solution is very straightforward. It's not overly complex or difficult. We didn't have trouble with the implementation process. 

The deployment only takes a few hours. 

This is occasional maintenance that needs to be performed, however, I don't know how often this activity is performed. We do have one of the technicians here that can work with the product in case of any problems. It's not one specific person; it's just one of the technicians. We have some IT specialists and some of them work in the role of support. We have a network engineer, however, the solution that we have here is quite simple. It's not rocket science to see what is happening with the access point. It's pretty low maintenance as a solution in general and is easy to manage.

What about the implementation team?

We did not use an integrator or consultant. We handled everything in-house.

What's my experience with pricing, setup cost, and licensing?

The solution is very reasonably priced. We like the pricing they offer. There's a good balance between quality and price, as it's not that the product is cheap and bad. In this case, it's a good product at a good price.

The product is around $300 or $400 depending on the device. It's a one-time fee. There aren't ongoing licensing costs.

What other advice do I have?

We're customers and end-users.

We are using the latest version of the solution. We just updated it.

This is a solution for small businesses. It's not so complex. For an enterprise solution, we always recommend Meraki or Aruba. Our first option is Meraki. If the customer requests a more affordable solution, we recommend Aruba. If it's a small business that doesn't have a budget, we obviously recommend Ubiquiti, however, it's not our first option.

I'd rate the solution at a seven out of ten. 

The price and quality are really good. I'm not an expert in this product, however, from what I have witnessed, it works really well. It's just that you can't extend the warranty more than one year, and to have a product where you can't extend the warranty, it doesn't feel like you have much part support.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Ubiquiti Wireless
March 2025
Learn what your peers think about Ubiquiti Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
861,524 professionals have used our research since 2012.
Jessy Liao - PeerSpot reviewer
Technical Director at Aurigasec
Real User
Top 5
A scalable and simple product to manage office networks
Pros and Cons
  • "The most valuable feature of the solution is that it is a simple and useful tool that offers good performance."
  • "The documentation and support provided by the solution areas of concern where improvements are required."

What is our primary use case?

In my company, we use Ubiquiti Wireless since it is a very simple product that is very useful for the IT team in our company who manages our office network.

What is most valuable?

The most valuable feature of the solution is that it is a simple and useful tool that offers good performance.

What needs improvement?

The documentation and support provided by the solution areas of concern where improvements are required. If some error occurs in the solution, it is not easy to find a person to help you with the troubleshooting process, and moreover, the product doesn't have an online community website to help users.

For how long have I used the solution?

I have been using Ubiquiti Wireless for a year. I am a customer of the product.

What do I think about the stability of the solution?

It is a stable solution. Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a ten out of ten.

In our company, twelve people use the product.

My company probably has plans to increase the usage of the product.

Which solution did I use previously and why did I switch?

I have experience with Meraki.

How was the initial setup?

The product's initial setup phase was easy.

The solution is deployed with the help of a router, switch, and Wi-Fi.

The solution can be deployed in an hour.

There is a professional person to handle this step-by-step process of setting up the device.

One person, who is the main engineer in our company, is required to take care of the deployment and maintenance processes of the product.

What's my experience with pricing, setup cost, and licensing?

Ubiquiti Wireless is a cheaply priced product.

What other advice do I have?

Ubiquiti Wireless requires a user to undergo a very easy setup phase, and it is a cheap product.

I rate the overall tool a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1907949 - PeerSpot reviewer
IT System Technician at a computer software company with 11-50 employees
Real User
Reliable, with no captive portals, that is simple, and quick to install
Pros and Cons
  • "It functions properly and includes centralized management for access points and switches."
  • "They have access points that are in the firewalls, and I believe the firewalls could be significantly better. They use the USG firewall, which I believe is a poor device. VPNs for example, it is really bad, it is difficult to configure, and I don't like them at all."

What is our primary use case?

At home, I use it for myself. There are no captive portals or anything like that, only wireless access. Only wifi.

What is most valuable?

It functions properly and includes centralized management for access points and switches.

What needs improvement?

They have access points that are in the firewalls, and I believe the firewalls could be significantly better.

They use the USG firewall, which I believe is a poor device. VPNs for example, it is really bad, it is difficult to configure, and I don't like them at all.

For how long have I used the solution?

I have been working with Ubiquiti Wireless for two or three years.

I am not working with the latest version. I try to update to the latest version once in a while.

What do I think about the stability of the solution?

Ubiquiti Wireless is very stable.

What do I think about the scalability of the solution?

I have not yet experimented with the scalability of Ubiquiti Wireless. 

I am using it at home.

How are customer service and support?

I have not contacted technical support.

Which solution did I use previously and why did I switch?

I have worked with Cisco Routers.

For testing, and learning purposes, I have been using CentOS, which is now Almal Linux or Rocky Linux.

I have also worked with Sophos and Bitdefender.

I have used Mikro Tik.

How was the initial setup?

It is quite easy to set up.

It most likely took me an hour. 

What about the implementation team?

I watched some Youtube videos.

What's my experience with pricing, setup cost, and licensing?

There is no licensing fee required.

I think the price is okay for the product, but the price could always be cheaper.

Which other solutions did I evaluate?

I work as a system engineer and research solutions at home. I switched to a different product after a few years.

What other advice do I have?

Three years ago, I would have, but things have since shifted a bit. I prefer to have everything at home. Ubiquiti requires a cloud account now, which I don't like, therefore I wouldn't recommend it at this time.

I would rate Ubiquiti Wireless an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2021238 - PeerSpot reviewer
Senior Network Engineer at a healthcare company with 10,001+ employees
Real User
A solution with a decent portal but needs a more enterprise feel
Pros and Cons
  • "It has a decent portal, and it is usable."
  • "Everything needs to be professionally done."

What is our primary use case?

The solution is deployed primarily on cloud.

What is most valuable?

Compared to industry standard brands that are used, it doesn't do anything better than any of them. However, it has a decent portal, and it is usable.

What needs improvement?

The solution needs a more enterprise feel of the product, and everything needs to be professionally done. Additionally, technical support and the stability of the product can be improved.

For how long have I used the solution?

We have been using the solution for approximately seven years.

What do I think about the stability of the solution?

The solution is stable but not as much as similar products.

What do I think about the scalability of the solution?

The solution is scalable. Approximately one thousand people are connected to it.

How are customer service and support?

We have not had a good experience with customer service and support. They are virtually non-existent.

How was the initial setup?

The initial setup was easy and took approximately half a day.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable.

What other advice do I have?

I rate the solution five out of ten. Technical support and the stability of the product can be improved.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1480227 - PeerSpot reviewer
Technology Systems Manager at a educational organization with 51-200 employees
Real User
Easy to set up and maintain, and simple to configure
Pros and Cons
  • "Easy to set up and maintain and simple to configure."
  • "Difficult to see error logs and locate the problem."

What is our primary use case?

We're an educational institution and use this solution for our staff and classrooms. We are customers of Ubiquiti. 

What is most valuable?

This product is great because it's easy to set up and maintain. It's simple to configure and simple making changes to the configuration. Being cloud-based makes it all a lot easier. 

What needs improvement?

I'd like to be able to see error logs more easily and get a direct link to where the problem may be.

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. We recently added more access points and they integrated into the system very smoothly. We have over 1,200 users. We have a maintenance department of three network administrators who deal with Ubiquiti and any other tech matters. 

How are customer service and support?

We have a local vendor who helped with the installation so we didn't need to go to Ubiquiti directly.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

There is no license for this product, it's a one-off outright purchase. 

What other advice do I have?

I enjoy using this product and rate it 10 out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Information Technology Supervisor at JLR Construction and Aggregates Inc.
Real User
Easy to set up with good documentation and very reasonable pricing
Pros and Cons
  • "They are reliable in terms of wireless connectivity."
  • "Their stock is a bit low compared to others, making it difficult to purchase."

What is our primary use case?

We use the product for site-to-site connectivity.

What is most valuable?

I'm using wireless radios. There are features like wireless bridging that are quite useful. We're using wireless bridging. That's the primary purpose as to why we have the equipment. 

They are reliable in terms of wireless connectivity.

The initial setup is easy.

What needs improvement?

The availability could be better. Currently, the equipment is always out of stock due to the amount they're pricing. It's quite cheap, so people want to buy it. Their stock is a bit low compared to others, making it difficult to purchase.

For how long have I used the solution?

I've been using the solution for ten years.

What do I think about the stability of the solution?

The stability is very good. There are no bugs or glitches. It doesn't crash or freeze. We find it reliable. 

What do I think about the scalability of the solution?

In terms of scalability, I cannot say at this time how it is. If it is a very small one, it may have one or two points only. We only have maybe three to four antennas. That's not very much. I cannot grade scalability with such a small deployment.

We have 20 users at a maximum on this product. They are all in operations. The engineering department doesn't use it that much.

In the advent of fiber, it's unlikely we will increase usage. 

How are customer service and support?

I don't find technical support very useful. I usually use forums or community support. I haven't tried to call technical support in the past.

You just need to read the manual. For some concerns that are not seen in the manual, I go to the forums. The only time I would like to go to support is if there is a feature maybe that doesn't exist in the system. Currently, I am not into those things, so I'm only currently using the current features of their package.

Which solution did I use previously and why did I switch?

I have Ubiquiti Wireless, MikroTik Wireless, and MikroTik Wired.

The only brand we have considered for this particular purpose was Ubiquiti since all others are very expensive brands. For our use case, we cannot afford to implement expensive antennas as it's difficult to afford for purchasing,

How was the initial setup?

The initial setup is easy. The complete deployment took one week. 

We have three people involved in the deployment and maintenance. 

What was our ROI?

I noted an ROI after five years.

You can use the equipment for five years without any problems before you need to replace anything. Or, if an incident occurs that you can't control - like calamities or lightning strikes that really damage the dish. That's the only time you have to have problems. They last a long period of time. Your return investment is good for the price they give.

What's my experience with pricing, setup cost, and licensing?

The pricing is very, very reasonable. It was quite cheap. We buy them outright. There is no licensing. 

Support is not included with that, as the equipment itself is already usable as it is.

Which other solutions did I evaluate?

I was looking into Cambium. I was trying to see how much the difference in prices were. Since it was a very big jump in price, I know I could not justify its purchase for the capacity that we only have.

What other advice do I have?

We use a mixture of versions. We're constantly upgrading, so there is some old equipment and new equipment.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Kim Walker - PeerSpot reviewer
Consultant at RVC ICT Voice and Data Pty Ltd
Reseller
An affordable solution that offers excellent network management and remote access
Pros and Cons
  • "The solution offers us good situational awareness by providing information on user activity, signal strength, and all the data that you need to manage the system and understand issues."
  • "The strength of the routers could be improved. When it comes to serious routing, the solution doesn't measure up to the big guys like Juniper and Cisco, but we don't expect it to."

What is our primary use case?

We use it to set up wireless WANs ranging from a single access point in a small business to 100 apartments in an accommodation complex.

What is most valuable?

The solution offers us good situational awareness by providing information on user activity, signal strength, and all the data that you need to manage the system and understand issues. 

What needs improvement?

The strength of the routers could be improved. When it comes to serious routing, the solution doesn't measure up to the big guys like Juniper and Cisco, but we don't expect it to.

For how long have I used the solution?

I have been using Ubiquiti Wireless for three years. 

What do I think about the stability of the solution?

The stability isn't perfect, but that's the nature of a leading edge technology and you learn through working with it.

What do I think about the scalability of the solution?

We've run into a few limitations in what we call large accommodation environments where we've got about 100 wireless devices, trying to do things with USG type routers, onsite controllers, where they run out of capacity. This could have been our technicians making incorrect estimates of what was possible, but we're having to put in small local service to do that function. It would be preferable to have everything occurring in the core router. When that happens, the core device is overloaded and it's difficult to access it remotely. That's been one of the issues we've run into as we've pushed the limit on the number of devices on a single site.
We maintain over 1,000, probably 2,000 devices with just three people.

How are customer service and support?

I can't comment on that as we haven't had to use it much at all.  

How was the initial setup?

I don't do the setup personally, but I can see that once you understand how to roll the solution out, the process is relatively straightforward. Being able to adopt the device, see it on the management system and configure it, are all easy to implement.
Complexity also depends on what you're implementing. Setting everything up in the lab prior to on-site deployment means that you can complete the installation in less than an hour, which makes it look efficient and professional. If adjustments need to be made later it can all be done remotely, this is one of the benefits of cloud management and remote access equipment. 

What was our ROI?

We have absolutely seen a return on our investment.

What's my experience with pricing, setup cost, and licensing?

We don't have any licensing costs in our use-case. It's low cost, perhaps not the leading edge in the industry, but for the type of industry we work in, the cost suits us perfectly. It's aggressive on price so we can make a margin deploying it, and we can make money managing it for our clients. 

What other advice do I have?

We are a virtual organization with a number of people working from home and coming together to provide solutions.
Most of the equipment switches, wireless equipment cameras etc. work pretty well.
Once everything is up and running, the solution doesn't need much attention at all. That's why we like it. We want to run an efficient business and scale the business well, and not have to hire too many people to do the job. That's working out very well.

Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
PeerSpot user