Ubiquiti Wireless Reviews

We primarily use the product for our financial management and CRM needs. It’s integrated into our ERP system, which supports our sales, marketing, and customer service operations.

The solution significantly streamlined our financial processes and improved customer relationship management. We’ve seen better financial reporting and greater efficiency in handling customer interactions.

The platform's real-time reporting and dashboard features have been valuable. They provide us with immediate insights into our financial performance and customer interactions, which helps us make informed decisions quickly.

The product's user interface could be more intuitive, and sometimes, the system can be slow during peak usage times. We’d also like to see better integration with other tools we use.

Enhanced integration capabilities and improved user experience features would be beneficial. More customizable reporting options would also be a great addition.

We’ve been using Ubiquiti Wireless for about three years now.

The solution is generally stable, though we’ve experienced occasional slowdowns during high-demand periods.

The solution is scalable and has effectively handled our growing needs. We’ve been able to add new users and modules without significant issues.

Customer service and support have been responsive and helpful. However, there have been occasional delays in resolving issues.

Neutral

We previously used a different ERP solution. We switched because the new solution offered better scalability and more advanced features that met our growing needs.

The setup was relatively complex due to the customization needed to fit our specific requirements. It required careful planning and execution.

We implemented the product with the help of a vendor team.

We evaluated several options, including SAP and Microsoft Dynamics. We chose this solution because it best suited our requirements and budget.

It’s crucial to ensure that you have proper training and support to maximize the product benefits.

I rate it a seven out of ten. 

We use the product for site-to-site connectivity.

I'm using wireless radios. There are features like wireless bridging that are quite useful. We're using wireless bridging. That's the primary purpose as to why we have the equipment. 

They are reliable in terms of wireless connectivity.

The initial setup is easy.

The availability could be better. Currently, the equipment is always out of stock due to the amount they're pricing. It's quite cheap, so people want to buy it. Their stock is a bit low compared to others, making it difficult to purchase.

I've been using the solution for ten years.

The stability is very good. There are no bugs or glitches. It doesn't crash or freeze. We find it reliable. 

In terms of scalability, I cannot say at this time how it is. If it is a very small one, it may have one or two points only. We only have maybe three to four antennas. That's not very much. I cannot grade scalability with such a small deployment.

We have 20 users at a maximum on this product. They are all in operations. The engineering department doesn't use it that much.

In the advent of fiber, it's unlikely we will increase usage. 

I don't find technical support very useful. I usually use forums or community support. I haven't tried to call technical support in the past.

You just need to read the manual. For some concerns that are not seen in the manual, I go to the forums. The only time I would like to go to support is if there is a feature maybe that doesn't exist in the system. Currently, I am not into those things, so I'm only currently using the current features of their package.

I have Ubiquiti Wireless, MikroTik Wireless, and MikroTik Wired.

The only brand we have considered for this particular purpose was Ubiquiti since all others are very expensive brands. For our use case, we cannot afford to implement expensive antennas as it's difficult to afford for purchasing,

The initial setup is easy. The complete deployment took one week. 

We have three people involved in the deployment and maintenance. 

I noted an ROI after five years.

You can use the equipment for five years without any problems before you need to replace anything. Or, if an incident occurs that you can't control - like calamities or lightning strikes that really damage the dish. That's the only time you have to have problems. They last a long period of time. Your return investment is good for the price they give.

The pricing is very, very reasonable. It was quite cheap. We buy them outright. There is no licensing. 

Support is not included with that, as the equipment itself is already usable as it is.

I was looking into Cambium. I was trying to see how much the difference in prices were. Since it was a very big jump in price, I know I could not justify its purchase for the capacity that we only have.

We use a mixture of versions. We're constantly upgrading, so there is some old equipment and new equipment.

I'd rate the solution eight out of ten.

An area for improvement is availability - I sometimes have to wait weeks for their equipment.

The technical support is less than stellar.

From a pricing point of view, Ubiquiti is excellent. They charge around $180 per access point, and the switches are around $1,100, including support and a limited warranty.

The failure rate is very low on these devices - I've had them installed for five years and have only lost one out of a hundred. I'd rate this solution as nine out of ten.

Setting it up wasn't so complicated. It is reliable. Security-wise, we didn't have much trouble, but that could be due to our environment. We haven't had so many attacks, at least up till now.

The range and maybe the quality of the signal can be improved. I had a feeling that the range wasn't long enough. Unfortunately, beyond a certain range, the signal was too weak. If I'm not mistaken, it must have been something like 100 or more than 100 meters, but I'm not sure. So, one improvement I wish for this equipment is to have a longer range, but that could mainly be due to the model we're using.

In Ubiquiti NanoStation, we have some problems with the reset button. The way the reset button is placed can be very uncomfortable. We lost some of our access points due to the fact that we eventually damaged the reset button. I would prefer a simpler reset button. There could be a kind of toggle button, but that's a matter of engineering.

I have been using this solution for five to six years. We are working with Ubiquiti NanoStation, but they are relatively old now, so we need to renew our equipment.

It is reliable.

It wasn't complicated to set it up.

We don't buy directly. We have our finance department that buys things. My speculation on the price is that because we buy from private companies and because the product is imported, people tend to give us at higher prices. This is due to the fact that it is government procurement. So, sometimes, they are not paid directly, and they have to go through the whole administrative process before they are paid. So, they tend to compensate by increasing the price, but I won't be able to say what is the exact price.

I would rate Ubiquiti Wireless an eight out of 10.

We primarily use the solution for guests. It's a guest network, mainly for mobile devices, however, there's not any specific or technical use for it beyond that.

The price of the solution is excellent. It's not too expensive. 

The initial setup is pretty straightforward.

The solution is stable.

It can scale well.

It's an excellent option for small businesses.

The external devices, the outdoor devices, are not so rugged. For example, for the weather that we have here in Florida, it doesn't hold up well even though it is supposed to be designed for outdoor use. The cover is not generally strong enough to support the extreme temperatures in Florida. That is one thing that I know that some customers have some problems with.

There is only a one-year warranty on the solution and you cannot actually extend it. It would be ideal if it could be longer or extended if possible.

I've been using the solution for the last eight years. It's been a long time now. 

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. 

The product can scale well. There's no problem with that. They work like Meraki and the device acts just make a mesh.

We have ten people in the organization that use the solution. 

The technical support is really good. One of the things that they have is a one-year warranty. However, you can't extend it. That is something that they should improve.

We have been using many solutions. We have used SonicPoint in the past and some Linksys options. We added Ubiquiti as we wanted the possibility to add on new devices within the same network and centralize all the devices under the same monitoring solution, under the same console.

We also have experience with Aruba and Meraki.

The solution is very straightforward. It's not overly complex or difficult. We didn't have trouble with the implementation process. 

The deployment only takes a few hours. 

This is occasional maintenance that needs to be performed, however, I don't know how often this activity is performed. We do have one of the technicians here that can work with the product in case of any problems. It's not one specific person; it's just one of the technicians. We have some IT specialists and some of them work in the role of support. We have a network engineer, however, the solution that we have here is quite simple. It's not rocket science to see what is happening with the access point. It's pretty low maintenance as a solution in general and is easy to manage.

We did not use an integrator or consultant. We handled everything in-house.

The solution is very reasonably priced. We like the pricing they offer. There's a good balance between quality and price, as it's not that the product is cheap and bad. In this case, it's a good product at a good price.

The product is around $300 or $400 depending on the device. It's a one-time fee. There aren't ongoing licensing costs.

We're customers and end-users.

We are using the latest version of the solution. We just updated it.

This is a solution for small businesses. It's not so complex. For an enterprise solution, we always recommend Meraki or Aruba. Our first option is Meraki. If the customer requests a more affordable solution, we recommend Aruba. If it's a small business that doesn't have a budget, we obviously recommend Ubiquiti, however, it's not our first option.

I'd rate the solution at a seven out of ten. 

The price and quality are really good. I'm not an expert in this product, however, from what I have witnessed, it works really well. It's just that you can't extend the warranty more than one year, and to have a product where you can't extend the warranty, it doesn't feel like you have much part support.

We use it mostly for our office network.

It helps the employees in doing more work. While moving from one place to another, especially for the meetings, it is really important to have a reliable and stable internet connection. Ubiquiti gives them a comfortable feeling while working in the office.

I like the fact that you can set it up like a wireless connection. Previously, we used to connect from one SSID to another. When we started using Ubiquiti, everyone was so happy because even if they moved from one place or another, say from the pantry to a meeting room, they didn't need to connect manually to another SSID. This is one of the features that I really like about it. It is doing a great job.

It offers a free controller that you can use to see if the devices are connected or not and if they are up or down.

There should be an easier way to contact the support. If we need to do something on it, it will be easier and faster if there is a support number to call. Currently, their support is mostly through email or chat. If there is a hotline that you can call directly, that would be good. It will really help a lot. They should also include more after-sales support.

They can maybe also provide more details on what's happening with the network.

I have been using this solution since 2013. That's roughly eight years.

It is really stable. We've been using it for the past eight years, and so far, everyone is loving it. We have no complaints. Now, all our offices use Ubiquiti, which proves how stable it is.

It is pretty scalable. It is easy to scale. Whenever we need more access points, it is easy to set it up. 

We have roughly 200 users with mixed roles. We have engineering, finance, HR, customer service, and CEO. In terms of increasing its usage, we just upgraded last year. We are in a good position right now. If our company expands, we might add or upgrade our network.

Currently, their support is mostly through email or chat. It would be good and helpful if there is a hotline that you can call directly. They should have direct contact numbers just like other enterprise companies. For example, Cisco provides a dedicated person with whom you can speak. 

It is pretty straightforward. Even non-technical people can set it up by following the videos on YouTube.

I like the fact that it offers enterprise features at a cheap price. If you compare it with Cisco, it has most of the features that Cisco has been offering but at a lesser price. I am satisfied with its price.

We did evaluate other products. One of the reasons why we chose Ubiquiti was its pricing and licensing. For other enterprise brands, you need to pay on a yearly basis. The controller has a cost as well. With Ubiquiti, we got enterprise features for a cheaper price. It was more than enough.

I would recommend this solution to others. You can never go wrong with Ubiquiti because it is already proven and tested, and there is no need to do POC on it.

I would rate Ubiquiti Wireless a nine out of ten.

We primarily use the solution for wireless connectivity to the internet in the office. You can roam around and stay connected easily.

It's a good option for SMEs.

The stability and performance are great.

It's very easy to use.

The initial setup is fairly straightforward.

The costs to use the product are very low.

This might not be the best solution for a very large organization.

They can continue to improve their offering so that they could be used in the future in large enterprises also. It only uses the local connection and it performs to a lesser extent due to this. It's hard to check on things remotely. For example, if I have a branch office somewhere in another city or even another country and someone tells me that something is wrong with the wi-fi or firewall, if I have a good wi-fi solution (for example Cisco or FortiNet), I can simply connect to an access point there. With Ubiquiti, I cannot do that. 

There seem to be no access points in Ubiquiti that allow us to use a double link. There is no link redundancy. If a link fails, I lose an access point.

I've used the solution for a few years. 

The solution is stable and the performance is good. There are no bugs or glitches. It doesn't crash or freeze. 

This is a good solution for small and medium-sized enterprises and not more than that. It might not scale to the needs of very large companies. 

We have up to 100 users at this time.

We will likely increase usage in the future.

I've never had any issues with the product and therefore have never contacted support. I can't speak to how helpful or responsive they would be. 

At a previous job, I did work with Cisco. It's hard to compare the two. Cisco is simply on a different level. 

While it can cause some problems in installation if you use a software controller, it's actually pretty easy. If you are familiar with the network protocols it is straightforward.

There's only one person that handles deployment and maintenance tasks. That's me. It's pretty low-maintenance. 

I can handle the initial setup myself. 

The solution is relatively cheap. I personally don't pay for the licensing and therefore can't speak to exact pricing. 

We are working with the latest version of the solution right now. 

If a company is looking for a low-cost option, I would recommend this product. 

I'd rate the solution at an eight out of ten. We've been pleased with its general capabilities overall.

We are a solution provider and this is one of the wireless solutions that we set up for my clients.

Normally, we do office wireless solutions. I've done one or two home wireless solutions for people that can afford Ubiquity products. Mostly, we've implemented Ubiquity in warehouses. I've also installed it in a medical scenario and in a restaurant solution.

One of the nice features is the backup version control.

The Cloud Key is used for the adoption process, which provides a single login control solution for your switching. Nobody can just get onto your switches, or onto your wireless units. This is a nice solution from a security perspective.

When it comes to setting it up, this is one of the fastest solutions out there. It has an adoption set up, where you set up your switches, connect your APs to see the switches, and from there it detects your system. It actually tells you what it detects from the network and then you adopt that. Whether it is another switch or another Ubiquity product, it will adopt it. Obviously, it only works with other Ubiquity products.

When it comes to accessing the system, when you don't have a Cloud Key then it can sometimes be frustrating and irritating. On a cloud system, it is easy to recover passwords, but without the cloud solution, it can get tricky sometimes. They don't force you to buy the cloud key, but it can be frustrating to use without it.

Ubiquity is not recognized for providing layered network solutions.

Better third-party integration would be helpful because often, Ubiquity is a product that customers choose after they already have something else from another vendor like HPE.

This solution is very stable. Ubiquity is probably one of the most solid wireless solutions out there. I have set up their long-range, LR, where we've been two or three in a building or several buildings. I can't fault their stability at all.

This is a very scalable solution. You can put in a bigger switch or change other components. No matter what you want to do, it's very scalable.

Ubiquity does not recognize somebody who supplies legacy switching. It declares mostly layer two. It is scalable to that level, but I think in most cases, if somebody is looking for a layered solution then they're going to go to a dedicated layer specialist like Alcatel-Lucent, Cisco, or HPE.

We have approximately one hundred and fifty to two hundred end-users for this solution between different companies.

The technical support for this solution is very good. Even contacting support from South Africa, it only took me an hour to resolve my issue. I had one of Ubiquity's technical support people online. I had follow-up emails from them afterward because they wanted to make one hundred percent sure that my system was running.

In terms of waiting, the times were not longer than I had averaged with places like Microsoft or NETGEAR. In fact, Microsoft support could be hours later. This solution has actually been quicker than most of the other products.

Since I started my company, I have been using Ubiquity.

This solution is easy to install, but it's a premium product so not everybody knows how to install it, compared to the entry-level ones. If you set up a NETGEAR or a TP-Link or one of these, they are very similar. The adoption process with Ubiquity becomes too difficult if you don't know the setup scenario and without using Cloud solutions.

Generally, the initial setup is straightforward if you're connecting Ubiquity to Ubiquity and you've used components that are all theirs. If you don't understand the product and you try to say, for instance, put Ubiquity in with some legacy APs, then it's difficult.

Most laymen can set up a Ubiquity-only system from scratch.

Ubiquity is by no means the most expensive wireless solution out there. In South Africa, for some Cisco access points, it will cost you 10,000 Rand ($690 USD), whereas with Ubiquity that same access point will cost you less than 3,000 Rand ($210 USD). Cisco will also have monthly or yearly licensing fees on their products.

This solution is definitely cheaper than Cisco and less expensive than HPE in a lot of instances. They are more expensive in most cases than what NETGEAR is, but not by far. Aruba is also more expensive than Ubiquity.

There are no licensing fees that I know of. I have never had to pay a monthly fee or anything like that with a Ubiquity product.

You have to keep your switches up to date in order to support all of your wireless components. Normally, all of the firmware is the latest version.

When it comes to home solutions, people tend to shy away from Ubiquity. They look at products like TP-Link or Tenda, which are entry-level products. These products are good, but they are aimed at the home market. They're aimed at being straightforward plug-and-play, without any real security worries. Ubiquity is more premium, which is why it is more corporate or for more experienced customers.

While this product is good for small businesses, I would say that you can integrate it into an enterprise solution as well. It's a solid enough product that it will work in an enterprise environment without a problem.

This is definitely a very good product.

I would rate this solution an eight out of ten.