UiPath Platform Reviews

Our company uses the solution to automate formula-driven processes that are completed on a frequent basis. 

We create unattended bots to handle tasks for our finance, procurement, IT, and HR departments.  

At this time we do not use AI or ML.

UiPath has been instrumental to our success because we have an excellent relationship with our account executive and a lot of support from the leadership team. 

We have met with their C-Suites for one-on-one conversations and like that type of ownership. We appreciate their commitment and dedication to our success. 

The solution requires little or no code and can be operated with minimal technical skills. This lessens our dependency on third-party providers and allows use by citizen developers. 

AI and ML need further improvements to reach mature status. 

I have been using the solution for eight years. 

The solution is very, very stable with no issues when we deploy bots. 

The solution is very easy to scale. 

Technical support is stellar and available 24/7. There are no limitations on when support is available, including in the middle of the night. No organization is perfect and there is always room for improvement, support is rated a nine out of ten. 

The community forum is invaluable and very helpful for troubleshooting. For example, we sought support from different forums to learn how to use our in-house desk for L1 support.

Academy courses are used to upskill our team and keep up with the fast pace of new capabilities. The solution is always transforming and acquiring new technologies. 

Positive

I previously used Blue Prism, Pega, and Automation Anywhere. 

The initial setup is very straightforward and easy to use. 

Our team of developers and BAs are able to navigate the solution without requiring any handholding from the solution's SMEs.  

Our in-house team deploys the easier automations.

We work with multinational partners for more complex deployments. Our team is knowledgeable and has the same competencies as MNCs so that enhances the partnership. 

The solution has improved workforce efficiencies by 120% and reduced errors by more than 90%.

We saved several million dollars within three weeks of deploying the solution.

I love the flexibility because ownership is willing to work with us to make sure commercials are viable. They are committed to being our strategic partner and are reasonable in terms of our current appetite. 

Our company solely uses the solution. We find it to be more user friendly than other options. 

Most products are similar, so it comes down to commercials and that makes the solution much more cost effective than other options. 

You should consider using the solution because there is a reason why it is the market-leading RPA provider globally.

I rate the solution a nine out of ten. 

Our company uses the solution for documentation understanding, email automation, and onboarding. Many of our use cases include AbbVie. 

Our company has saved thousands of hours by automating accounting processes. Staff no longer have to drudge through manual tasks and that is meaningful to them so they do better work. 

The solution provides ease of access for users with limited knowledge. One of our high-level developers can code it for a user who can maintain it with limited coding knowledge. The solution is much easier to use than having an actual coded application. 

For example, a developer can build out a use case that involves emailing invoices and includes labels and documentation. The product can then be handed off to a user who does not have coding knowledge because all needed information is included for maintenance and administration. 

There is a bit of a learning curve to the solution because it is like coding. If you are a coder it will be easy but you cannot dive very deep into the code. The way you go about the architecting process is very different from other tools because you have to lay out the flow in a certain way. 

Reusability is not as great as straight coding where you can recall functions and methods. The solution requires a whole workflow that can become a bit tedious when processes expand too much. 

Features I have wanted such as enhanced process mining and others have been shown in the new preview so are already forthcoming. 

I have been using the solution for four years. 

The stability is pretty good and the solution has not shut down. I have experienced a few crashes, but they are probably caused by my own computer.

The scalability depends on how you develop it. If you develop it to be scalable, then it will be scalable. In terms of Orchestrator, the platform is pretty good at scaling because it allows you to keep deploying it and branching out. 

The Community is great and operates similarly to Stack Overflow's community. Users have their own niche knowledge and you can query them if you ever need anything. This is a good way to expand your own knowledge base. 

I took the Academy's courses when I first started using the solution so haven't learned the new features yet. Over normal coursework, you learn best practices that enable you to pick up the tool faster, such as how to document process flow or how to set up from a high-level perspective. 

I have not needed technical support. 

I have not used other solutions. 

The setup is pretty easy and straightforward. 

We implemented the solution in-house. 

We always hope to see ROI in every process. We have realized a bunch of ROI on deployed items and hopefully will see more. 

For our provisioning process, we save a few hours per person each day. 

Our company did not evaluate other options. 

I advise others to try out the solution. It is really good software and has helped a bunch of people to switch careers. For example, I used to be an actual developer but now I do RPA. The solution is an industry leader so it is a good idea to try it out at least once.

I rate the solution an eight out of ten. 

Our company uses the solution to understand documents, process invoices, move data from one system to another, conduct background investigations, and other day-to-day use cases for federal and state offices. 

For one use case, we built a sandbox for malware analysis using the bot. 

For another use case, we scan thousands of resumes to find an individual with a specific skill set. 

We have completed 90 automations with mostly attended bots that we have built. We are not using AI much right now, but plan to use it to solve problems in the future. 

The solution can be used across systems or with more generic use cases. 

It is easy to go to the code level and write automations that only require a couple of lines of code.

Training materials should include behind-the-scenes information such as what goes on underneath the infrastructure and how components interact with each other. This type of information matters more to solution architects than high-level buildings or components. 

The solution has a few bugs that need to be worked out. 

I have been using the solution for three years. 

The stability has been good so far but we do not have much volume. We handle diverse implementations that include five to ten bots. We do not yet have the load to fully rate performance. 

The solution is a good platform for scalability and accommodates multiple nodes. 

Technical support has been pretty good and we have a direct contact who is very responsive. It sometimes takes a day or two to make contact, so technical support is rated a nine out of ten because there is room for improvement. 

The user community is helpful and it is easy to find answers or at least a direction for solving issues. 

Our team utilizes the Academy for certifications and finds it useful because it provides high-level information about features. 

Positive

We did not use another solution. 

The setup is cumbersome for on-premises because documentation is outdated or instructions are not clear so we have to get clarity from support. 

The setup for SaaS is easy because you can log in and start using it immediately. 

We implement the solution in-house using a hybrid model. Some federal government offices are very particular about exposed data so we use on-premises for them. Others are more open so we prefer to use the SaaS platform. 

We also work with many business groups to promote RPA and set up their infrastructure environments in the solution. 

The solution's ROI is that it saves time, eliminates errors, and reduces repetition. Tasks that used to take days are now completed within seconds or hours. 

The solution is more expensive than Power Platform which offers many connectors to third parties. 

For example, an unattended bot costs $50 per month on Power Platform so it makes sense for developers who work on the Microsoft Platform. 

The solution can run $10,000 per year. 

Prior to using the solution, we looked at Automation Anywhere but did not enjoy developing with it.

Many other products such as ServiceNow, Pega, or SAP have RPA but use their own domains. They also require many blocks of code to automate. 

We will be looking at Power Platform's next iteration because we are not sure about the future of the solution's partnership with Microsoft. 

When implementing the solution, go small first. Do not jump directly to the most complex case for automation or you will get lost and think the solution is ineffective. 

Start by building small workflows, realizing the gains, and slowly increasing performance. 

I rate the solution an eight out of ten. 

We use this solution for voice processing, user onboarding, offboarding, marketing, email consolidation, text form generation, text form ingestion, AP, and AR.

We are using UiPath's AI functionality although we have not been able to do much complex configuration. Theoretically, it works but as soon as we start adding different invoices, it's a very cumbersome, long, and human-centric process. Our company is planning to scale our automation efforts.

This solution is easy to use for the end user. The Academy courses make this possible as well as the community forums. I am a senior manager and my role is building the center of excellence. I learned how to write code on UiPath using the Academy and learned from my peers in community forums. 

This has been the biggest benefit. With other vendors, you had to pay thousands of dollars to learn how to use their solutions. With UiPath, you can learn on your own and expand your knowledge.

The task capture and task binding features have been most valuable. These features make it easier for a team who are not that familiar with RPA to successfully use UiPath. They generate the PDD the way it's supposed to be and capture the right screenshot.

The stability of the bots could be improved. The bots could be expanded to have more objects already prebuilt. It would be useful if it was clear to the end user that there are objects already built. It should be easily available or there should be a very simple search for objects. Many users don't know that Marketplace exists or that it gives you free bots. 

I have been using this solution for eight years. 

This is a stable solution and we have not experienced any crashes. The challenge we have experienced is when developers do not document requirements correctly but we have had no issues with the software itself. 

This is a scalable solution. 

Customer support is provided mostly by a consulting firm. We usually raise a ticket and get an answer. We would like the technical support to be sharper and faster rather than going through the consulting firm as this can take more than a week. 

I would rate the support for this solution a six or seven out of ten. This score could be improved if we had a single point of contact. 

Neutral

Before UiPath, we used Blue Prism. We switched due to the ease of use of UiPath as I could learn how to use it myself and teach the team. This training is free and also offers free software. 

If you are new to UiPath, the initial setup is not that straightforward. It is easier now that I have been working with the solution for a few years. The most challenging part of the setup is getting information on how UiPath connects with other systems. Only 1% of the community actually knows this. 

For the setup, our infrastructure team followed the instructions sent by UiPath. At that time, there was no cloud functionality. UiPath could offer better communication around the overall implementation and where data is stored.  The instructions are very easy to follow but the security approvals cause a lot of blockers. 

We have experienced ROI in two ways. Within the first three to six months, whatever we invested came back to us in terms of time-saving and money-saving. We have also seen an increase in client satisfaction in the sense that we can look up client information using attended bots. 

This tool makes it easy to build a team that can manage it because of the availability of the academy and certifications for upskilling. The courses are set up to ensure the user fully understands what the certification is about before they are awarded it. 

It's easy to use and the dashboards give me easy access to insights. This is why I always recommend UiPath to others. Some organizations can waste millions of dollars trying to set up other solutions. 

I would rate UiPath a seven out of ten.

When I started at my company, they were building their RPA journey. I was the first person to help them do that. As no one in my company was aware of what RPA is, we needed to showcase and publicize what UiPath is and what RPA is.

I work for an insurance company and there are handwritten scripts that need to be scanned in, and this was the first use case that I had to work on. We used the OCR technology to scan handwritten documents and its capabilities are evolving day by day. When I initially started, it was not as robust as it is today. We had some challenges with the OCR technology, but today we are able to do it successfully with validations.

Right now, there are 24 automations of which 22 are in production and two are being built. These are all unattended bots. I also use this solution in a personal capacity to delete all the junk emails I receive as I usually get 20,000 junk emails a week. This saves me a lot of time. 

The UiPath's user community, in terms of the value that we gain by being part of it, is very helpful. If I'm stuck with coding, that is the place I go to get assistance. The ideas and the solutions that they provide are very helpful. There are a few people in the community who are very accurate and their solutions always work.

I have also made use of the academy. Currently, I'm taking the certification training and planning to get my certification done by the end of this year. It has taught me new ways of doing things including dynamic selectors. Previously, the bots used to break because of a selectors issue, but the dynamic selectors solved this. 

We have an internal process that is manual and takes three days. The first day involves pulling in the data, the second day involves validation and the third day involves delivering it to the relevant system. We automated this process using UiPath.

The errors have been minimized. Whenever something goes wrong, we immediately get an Outlook notification. This is when our business customers get to know that there's something wrong with the input data that they're getting. They can directly deal with the input information data team and get that information corrected and this usually happens within three hours. 

The OCR technology within this solution has been most valuable. We are able to scan handwritten documents and scrape their contents to be captured within the system. 

When I first started using this solution, the OCR technology was not that good, but it has since improved. Most of the handwritten documents are easily read by the OCR technology. 

I have been using this solution for three years. 

The stability does depend upon the applications we are using but overall the stability is good. 

This is definitely a scalable solution. 

The first time we had issues was during the setup and we haven't needed to contact the support team since then. Their support is really good and the solutions that they provided really worked from our side. They provided step-by-step instructions that really helped us a lot and saved a lot of time. Our initial estimate to get that UiPath deployment was two and a half weeks, but we finished that in three days. This was made possible by the support and the instructions received from the support team. 

I would rate the support for this solution an eight out of ten. 

Positive

I was the one who did the deployment. During the deployment, we had some challenges but received assistance from UiPath support. Even though we had some hiccups in the initial days, we were able to still overcome those with the help of UiPath support. The deployment took two to three days for an on-premises installation. 

Our business has been highly satisfied with the RPA solutions that we are providing thanks to UiPath.

The pricing for this solution is reasonable. 

We evaluated Blue Prism but felt UiPath is easier to use and offers better performance.

I would rate this solution an eight out of ten. I would rate it a ten out of ten if this solution worked better with our other applications. 

I would definitely advise others to consider UiPath because it is easy to learn how to use. A lot of documentation is available and accessible to facilitate learning including YouTube videos. 

When I was evaluating Blue Prism versus UiPath, the training materials were not the same for Blue Prism. Coding using UiPath is really easy and is mostly drag and drop. 

We have multiple use cases for this solution. We have applications built on Microsoft platforms and we use UiPath for our automation and automation testing. Being able to do this means that we do not need to keep reverting back to test every use case when we complete upgrades. 

We also use this solution for the automation of responses to support tickets. Any tickets that come through that can be automated, rather than it being done manually. 

UiPath has improved the ease of building automations. We were using SeleniumBase testing which is a legacy application and required a lot of manual work to maintain it. 

UiPath has made a significant difference on our staff's workload capacity and freed up team members to take on new endeavors versus getting stuck with manual tasks. 

This solution has been most valuable for our support ticketing processes. This has created efficiencies within our team and freed up time for them to focus on project work. It has prevented the need for them to stop what they are doing to complete a mundane task and then get back to what they were doing. 

We previously built automation repositories before it was offered by UiPath. There's no smooth migration from what we built to the newer studio that they have at the moment. This is the biggest hurdle we are facing. We would also need to rebuild all previous automations built in another solution called SeleniumBase.

I have been using this solution for one and a half years. 

We experienced some performance issues because our libraries are growing and we experience crashes from time to time. This usually means we need to reboot. The stability could be improved in this regard. The ability to handle large-scale applications or multiple applications could be improved as our operations and libraries are going to continue to grow. Currently, our libraries need to be split and this creates more maintenance for us. 

We are satisfied with the scalability. We are aware of new features coming in the future and we will be able to adapt and expand our applications based on these new features. 

The technical support for this solution could be improved. They take longer to respond than I would expect. We would like a 24 to 48-hour SLA in place to manage expectations. 

I would rate their support a six out of ten. This is not due to their ability to resolve an issue. It is due to their lack of transparency and keeping us updated on how issues are being resolved. They are not good at communicating when we can expect our issue to be resolved. 

Neutral

We used SeleniumBase. We needed a solution with enhanced technical capabilities and this is why we switched to UiPath. UiPath offered us a lot in terms of functionality. 

I was a part of the implementation team in our organization where I made sure there were no roadblocks. I was working with UiPath's points of contact and they were coordinating and making sure the implementation happened as planned.

The initial setup was complex. It happened three years ago and we still have some questions about the setup. In order to get answers to these questions, we need to raise a support ticket. I feel like the knowledge of the support individuals could be elevated so we could receive answers right away. 

We implemented this solution in-house. 

We have not yet experienced ROI using this solution as we have only been using it for a year and a half. We don't have control over the domain to see the metrics and KPIs at the moment. We are hoping that once some of our core applications are in operation, we will be able to assess the ROI. 

UiPath has reduced our manual effort and improved the overall efficiency of our team. 

We considered Microsoft's Power Platform which does offer very similar functionality to UiPath including a Desktop AI Builder. However, this solution had limitations that UiPath does not. UiPath is focused on automation and offers a lot of support in this regard whereas Microsoft focuses on so many different areas. 

I would advise others to hang in there for the first six to eight months as the initial learning curve can be frustrating. Once you get a hang of it, you will clearly see the benefit of using this solution. 

I would rate this solution an eight out of ten. Our test automations need to be improved for migration purposes and overall performance could be improved. If those two were resolved, I would give it a ten out of ten. 

We generally work on integrating it with our support ticketing system, which is ServiceNow. That way, we can standardize our input and get better results. It has been working really well for those kinds of processes.

A process that we worked on for operations, for example, was the ordering of phones for our new agencies. It accelerates a lot of that process and gets the people onboarded faster, more easily, and with fewer errors.

The most valuable feature is that it can be integrated with almost anything. We use in-house applications and we're able to integrate them through the database using endpoints and APIs. This sharing of information between systems via UiPath means our staff gets results quicker. Normally, we have to put in a request with the database team to go in and input the data. But UiPath already has access and it's really quick. It's really responsive and makes the experience easier for the business.

That is also true for third-party vendors. The vendor that we order our phones from has a UI, a website that we use, and we have been able to use the UI to integrate their application.

We can implement almost any interface that we want, in any way possible. It's really flexible.

And given that healthcare is highly regulated, UiPath works really well for credentialing and that type of security. We see that it has protocols that ensure that our data is not going to be stolen. We use the credential assets to save our passwords and sensitive information such as licensing.

I've been looking into Document Understanding. I've worked with it in previous jobs, things like AI center and OCR for documents. It would be helpful if they made the Document Understanding modules a little more user-friendly. There is a learning curve for using it correctly. It's a little bit hard, but once you get a feel for it it's good and it doesn't delay the automation process.

I've been using UiPath for almost four years.

The stability of UiPath is good. I haven't seen any abrupt occurrences in my time using it. Our production environment is always running. It's well-secured.

In regard to our processes, it's easy to scale. It is not that easy to scale on the business side of things, but the tool itself does provide an easy scaling process.

I haven't had the need to reach out to technical support that often because, with the community, you can find out anything regarding UiPath online. It's the same support team that answers those questions.

I did submit one ticket to support, and it was answered really fast. However, they did take a little long time to get to the root of the problem.

Positive

We did not have a previous RPA solution.

We do calculate ROI in terms of the hours we're saving the business. For example, with the specific processes that we created for phone ordering, we're saving the business a lot of hours. 

Currently, we're just using it for agencies because we want to see how this can impact things. But it's handling the process for more than 40 percent of our employees because most agency employees get phones as soon as they are onboarded.

I have evaluated other automation tools, and I've been asked many times in the different companies where I have worked why I prefer UiPath. It's the best choice because of the community, documentation, and the number of updates they come out with. They're really on top of things.

Other vendors are not on the same level. I have tried Blue Prism but it has poorer documentation and it doesn't have the support that UiPath has.

To get our certificates we had to use the UiPath Academy. The Academy gives you a sense of how UiPath works. It can get really technical, but to get a sense, at least, of how to start the journey of becoming a developer, in my case, it helped a lot.

Overall, it's a great tool to use. It has a lot of benefits documentation-wise and support-wise. It's really stable and it's really easy to use.

Our company is in the insurance industry and uses the solution to run RPA processes for the claims department to free up staff time. 

The scheduler tool is valuable because I can slow or speed up run times during peak use. 

Our solution is on-premises so we are unable to utilize phone apps.

I have been using the solution for three years. 

The solution's stability is 100% and really good because it never goes down.

The solution offers the best scalability of any known product. 

I have not utilized technical support because that is handled by other team members. 

I personally did not use another product prior to learning the solution. 

I was not involved in the initial setup. 

We track ROI quarterly and through Q2 we have saved more than $100,000 by using automated processes. 

We are getting to the point of reaching full ROI but need to build more automated processes to reach that goal. 

I am sure my company evaluated other options but the solution was already in place when I joined the team. 

I utilized Academy courses to understand the solution's full capabilities but haven't yet used many of those features such as AI. I am currently learning about OCR and plan to use AI in the future. 

Learning the solution is a case of "I don't know what I don't know" so it is important to become aware of all the tools at your disposal. 

I rate the solution a nine out of ten.