UiPath Platform Reviews

Our company uses the solution to automate processing of intended and unintended regulatory transactions in the banking industry. 

We are just starting to use the AI function of the solution. 

The solution has been a tremendous efficiency game for our company. 

We have delivered hundreds of thousands of hours of efficiency over 300 robotic process automations. 

The speed to market is amazing because an automation can go from the initial planning conversation to production in weeks.

Most of our automations have been without a user interface and we need the ability to interact with users directly. That should be coming in the next release for us. 

I have been using the solution for four years. 

The solution has been very stable across hundreds of automations. 

We scaled from dozens to hundreds of automations and are very satisfied with the solution's scalability. 

Technical support has been great and I rate it an eight out of ten.

The solution's community forums are great and help solve many issues. We can easily reference documentation for similar issues and that provides a lot of assistance. 

Positive

We previously used Pega but switched to the solution for its speed-to-market benefit. 

Our strategy is to use automation for maintainable, high-quality, repeatable processes while delivering excellent speed. 

I was not involved in the initial setup within our environment, but have managed the deployment of several hundred automations and the process is straightforward. 

It is very easy to use our CICD pipeline to deploy and monitor solutions via the orchestrator tool. 

Our ROI is saving hundreds of thousands of hours in time by automating processes that used to be managed by staff. 

Academy courses have been very helpful in preparing our developers for certifications.

I rate the solution a nine out of ten. 

Our company uses the solution to automate used to be a completely manual set of processes. 

The solution has cut down the amount of time needed to process certain transactions. We went from fifteen hours to three hours of processing time. 

The solution has freed up human resources to work on other things. This has created a better work-life balance because staff are not stressed when working on a particular process. 

There is much enthusiasm around using the solution and we plan to take advantage of courses offered through its Academy. 

The solution is easy to use, has a good user interface, and processes transactions quickly. 

Initial deployment is very complex and some integrators need better training. 

I have been using the solution for one year. 

The solution is stable. 

The solution is scalable.

Customer service is good and I rate it an eight out of ten. 

Positive

The solution is the only one we have used. 

The initial setup was complex because our vendor was not as qualified as we thought and created code that did not work. The process to correct that was hard.

We implemented through a vendor but had many coding issues to correct. 

Our vendor experience was a four out of ten. 

The solution has gotten pricier. 

We did not evaluate other options. 

So far, we are happy with the solution. It seems very stable and scalable with many different uses. We are still in the early stages of using the solution, but things look promising. We are not yet using the solution's AI function. 

I rate the solution a nine out of ten. 

We do a lot of manual work on a routine basis. We brought in UiPath to reduce a lot of routine work and mundane tasks that we do. An example would be that we have developed internal tools in our company. We need to back up the logs for these tools. Earlier, we used to log into a system, copy the logs, and then store them at another place, such as Amazon S3. With the introduction of UiPath, we are able to achieve this completely in an automated way. We have set up a UiPath automation to log into a system automatically, take all the logs, and then put them in S3 so that we have a backup for all those logs. This was one of the major use cases that we had, and UiPath helped us to achieve that at scale.

We are using the cloud version. We have more of a hybrid model. We have a pipeline through which we deploy everything related to UiPath. We have a beta endpoint and a production endpoint. Everything goes through the pipeline. Once everything is deployed in beta, we do our testing, and when we know that everything is safe in the beta endpoint, we push everything to the production endpoint. It is basically a pipeline system that we manage.

Our overall efficiency has improved. Previously, the manual tasks that we had to do consumed a lot of time, and they were also prone to human errors because they were manual. With the introduction of UiPath, we were able to reduce the time by half, and we were also able to reduce resources with these automations.

We don't use drag-and-drop APIs, but there are components that we drag and drop to build a UI that can connect to the backend robots. It has increased the effectiveness of how we implement apps. We can create the UI that we want visually, easily, and immediately. Through code, it would take us more time. UiPath's drag-and-drop functionality has drastically reduced the time because everything is visual. We are able to quickly build the app that we desire.

One of the features that I find most valuable is the Apps feature. We can easily create an app, or a web app, that can connect to the robots that we created with UiPath. It is just a drag-and-drop functionality, and we can implement an app with minimal code. Once we have the app ready, we can easily and quickly share it with other stakeholders so that they start using it. The apps are also pretty professional to be used at an enterprise level. That's the main feature I love in UiPath.

UiPath's community is great. It is a place where developers like us post questions and get answers from our fellow developers. We've been using that. Their community is very active. Some of the communities out there in the market don't seem to be as active as UiPath's community. Whenever I post a question, I get a detailed response within 5 to 10 hours, which is very good. My peers have also told me the same thing. We get support in the community, and we can also contact community members for help, and they are glad to help us with any problems.

UiPath is good in a lot of areas, but as an end user, I feel one thing that can be improved is UiPath Studio. It is an application that we can download to our system and then start building the use cases that we want. Sometimes, it takes a little bit of time to launch, and when we are building a complex application involving a lot of sequential flows, it tends to lag a bit. 

As a developer, initially, UiPath is a little bit difficult to understand because it has a lot of features and components available with it. Understanding each one takes a little bit of time. After we get into the solution, they can provide more out-of-the-box hands-on. It took some time for us to grasp the concepts and features of UiPath and then implement them. If that time could be reduced, it would be really good.

In terms of features, I'm happy with the features that UiPath offers.

It has been around one and a half years since I've been using UiPath in our company.

Its stability has been great. I've never seen it break or crash. It has been very reliable.

For production workflow, it is able to scale at high volume. It is able to take in a lot of transactions per second, which is really good for us because we have a huge customer base, and more customers are starting to onboard. The more RPA is used in the back end, the better it is. It is scalable as we expected it to be. It is able to cater to all the requirements that we have. 

One good feature of UiPath is that whenever I do a Google search, I get a lot of answers. The community of UiPath is very active, and they're great. Whatever question I post, I get a reply to it. 

They also provide professional service. We have the enterprise version, and they provide professional service and support. Anytime that we have raised a ticket with them, we typically get a response within 24 hours. That has been really good. I would rate them a nine out of ten.

Positive

We haven't used any other similar solution. We had in-house solutions, but they were not scalable. They couldn’t operate when the user base was increasing on a day-to-day basis. We saw UiPath and immediately went through the documents. Once we knew that UiPath could solve all our use cases, we just onboarded it and migrated all our in-house solutions to it, and since then, we haven't had any problems. It has been great.

I was not a part of the deployment team.

We were able to reduce the resources. Previously, if we used five resources, then after we introduced UiPath, the number went down from five to three. We need two less resources with the automation that UiPath provides. There is about a 25% increase in efficiency with the help of the automation that UiPath provides.

I'm not aware of the pricing because I'm on the development team. The pricing mostly comes from our marketing team. They handle the pricing with UiPath and give us access to the UiPath licenses as a company. 

We didn't evaluate other solutions. This was the first one that we encountered. 

We have not used UiPath's artificial intelligence and machine learning capabilities, but we are doing research on that. We haven't yet implemented anything in production.

I haven't yet explored UiPath Academy, but I have heard about it.

I would rate UiPath a nine out of ten.

We use it for the automation of internal HR processes in our company.

It helps with the ease of implementing new logic from business requirements, which very rapidly change.

UiPath has also helped because fewer people are engaged in the processes we automate, and they can do more important things. It saves our staff time, on the order of 80 percent. In terms of employee satisfaction, I don't really know how they feel, because they are not in my department, but I believe that when you don't have to do such routine, repetitive work, you can have a coffee and come up with ideas on how to improve the automations. That is, by far, better than clicking and typing thousands of forms.

Also, there is less chance of a person making a mistake. If a given operation would take one person, for example, two days to do, the automation can do it in one hour, or even 30 minutes. It is very useful. We saw benefits with the first automation that was implemented, because it started to work and free people from routine work, within the first second of the automation working.

We have a lot of automations that involve filling forms on the internet and creating events in a calendar. There are a lot of fields to fill out. When creating these meetings, you have to add a description and pick the actual time. All this stuff should be done precisely, because if there is a mistake, somebody will not come to this meeting, or the information will not be applicable. Now the number of errors is zero because robots don't make mistakes.

We also don't need to involve the IT department, and we now have 15 automations. The group of people who implement it do the maintenance as well. We don't need IT and, actually, everything works fine without any maintenance. The problems come when there are updates, but the time needed for maintenance is very small.

Because we don't need to create virtual machines to install the solution on-premises, the cost is as little as it can be. Of course, we have to create several virtual machines for actual clicking, because the robot works the way a human does. But it has definitely helped with our on-prem footprint because we don't have to install the core of the system on-premises. I know, from my experience, that those kinds of core components take a lot of hardware resources. They would not require just one virtual machine; it would be a bunch of virtual machines. It is definitely very efficient to use the cloud solution from UiPath.

UiPath reduces costs because it reduces the time it takes to create automations. You don't have to write the actual code. You just build automations with higher levels of abstraction and you don't have to worry about what is done behind the curtains.

The best part is the way UiPath provides the ability to automate everything, including the architecture and Orchestrator. The interfaces are very user-friendly and intuitive. It's very easy to build automations. Someone who is not very technical can understand quite a lot and start to automate.

All automations are built starting with process analysis, then robot building, and monitoring. One person can gather the requirements, build the automation, and monitor it. This end-to-end coverage is very important. I can't even imagine how it would work if not in this way. This is the essential part of the automation: the idea, the implementation, and the maintenance.

UiPath's approach allows adding new workers, new agents, or robots to perform quicker and in parallel. For example, if you create two extra virtual machines with two extra robots, a whole bunch of operations will be performed three times faster. This kind of implementation is very convenient. And, we can change the way automations are deployed in Orchestrator and make it more efficient as well. We can do all these kinds of things really easily and quickly, like in minutes or less than an hour. That helps to scale things. You can change something in an automation in several minutes and deploy it or publish it in Orchestrator, and it already works. The challenge of implementing innovation can be addressed very quickly and very efficiently. The challenge is that we have to change our automations because other applications change with time. They have new user interfaces. But we don't need to upgrade anything to automate.

Several of our team members are studying the UiPath Academy courses at this moment. It has definitely helped because they get to know about new features that make automations more mature. One of my colleagues said, "As I read and study more in this course, I begin thinking more creatively and in more interesting ways." That means their understanding is growing and that it is changing their perceptions of what they can do with UiPath.

The information in the Academy is structured, starting with simpler concepts and moving to more advanced levels of knowledge, gradually. Also, you really learn about things you haven't used before. Thirdly, it leads you to the certification exam and getting the certificate on passing this exam. That makes you a good candidate for better jobs.

UiPath also has a very nice community of developers. When I face problems that I can't resolve by myself after several hours, I Google it in the UiPath Community and almost every problem can be solved by searching their resources. I work with different vendors and not all of them have such a big and open community. This is a real advantage. I'm not very familiar with other communities in RPA, but I can say that this community is, by far, more useful and more open than any other vendor's community I have seen.

I faced a problem when a new version of UiPath Studio didn't work with an older version of the packages that were part of our project. The problem is that when I have to change something just a bit, I actually have to rebuild the automation with new versions of these libraries. There is no backward compatibility. 

This question was addressed to an engineer from UiPath in the Community but I haven't gotten an answer. This is quite a hard question. So, I just create new automations with new approaches, which takes some time.

I have been using UiPath for about eight months.

The solution is very stable compared to other enterprise tools. Even if there is an error, if you handle it properly, everything works perfectly. From the point of view of UiPath developers, everything is done on a very high level.

It is scalable. However, to see the scalability you have to use the Enterprise Edition, because the Community Edition doesn't allow you to use more than one robot. But the mathematics are very easy: The more robots you have, the faster everything happens.

The number of automations will grow in our company.

I haven't used their technical support.

The initial setup was easy. It took a few hours.

We are using the Community Edition. The cost is only that of the virtual machines.

The pricing of the Enterprise Edition is a bit high. It's several thousand dollars a month. That's too much, because not every enterprise or organization can build such useful robots that will make it worthwhile for them to pay this much. Maybe the cost of the program could depend on the number of automations, or the complexity of the automations.

The solution is cloud-based, but you have to have some components deployed on the local computers. That is the architecture of UiPath, but the base of the infrastructure is in the cloud.

My advice is to just implement and begin automating. You don't have to even learn something before it, because everything is very intuitive.

We have a variety of projects we use it for. We have automated about 72 processes within six verticals, including sales, finance, HR, and purchasing.

It has helped our client save thousands of dollars, for sure. That is really what they have found to be the biggest benefit of using UiPath. The cost of the product is low because they're using it continuously. It saves cost and it helps them gain more returns.

Our main projects are mostly around SAP and Excel. We have used most of the features available, especially the ones that support SAP and Excel activities. Those are the ones that we have found to be most useful.

UiPath is easy to use and there is less coding. That is very helpful for the development team when it comes to building projects. It's very flexible and really makes our team more efficient. The turnaround time of development is good. 

There is some scope for improvement, especially in the area of variables. Some variables are used in specific workflows and some variables are global. It would help if there was a repository that would showcase which variable is global and which is local to a workflow.

UiPath should also help us whenever we are changing versions. Whenever we make those changes, UiPath should help by documenting the versions and sending us comments on the changes made in UiPath. If that were available, that would really help.

I would also like to see something related to auditing. That would really help the development and peer review teams to identify the gaps, instead of going through the sequence one by one. If there were an auditing tool that clearly brings out issues, that would really help.

We have been using UiPath for four years.

UiPath is a stable solution.

They are plugging in a lot of features that are really helping our teams. It is scalable.

For this year, we don't have plans to increase our usage of the solution, but it depends on our client.

The technical support is good and they respond to us all the time. Whenever we require support, they are with us.

They have a standard questionnaire that we have to complete and send in, and they come back with standard responses. At critical times, instead of the standard response, if they could do a direct call that would really help us. Instead of one or two levels of questionnaires, if they could directly get on a call, that would help us. Hence I rate them eight out of 10.

Positive

I was not part of the initial setup, but I am involved in the renewals.

The renewals could be easier. The documentation is lacking. When you are renewing your licenses, you might encounter errors but there are no proper documents available to explain how to handle these errors.

In terms of maintenance, our automation processes require some attention but UiPath, as an application, does not, other than updates.

There is ROI over a period of years. From the second year onward, it would be around 25 to 30 percent.

The pricing and licensing are okay. It's quite affordable.

There are a few things that come with additional cost. They are mostly features. For example, Document Understanding is an additional feature that you have to pay extra for.

I would recommend it to new users who are choosing among automation tools. 

Also, if a company is new to it or the users who are setting up are new to it, they should be aware of the preparations involved in setting up the environment and setting up UiPath. That can be a little challenging if they are not aware of certain things.

I rate UiPath at eight out of 10. There are a few features or approaches they could enhance, such as an option to view all the variables, as I mentioned earlier. Also, since the code can be very big, we might be searching for certain things that are not available. I'm more concerned about the debugging and evaluation parts. 

And in Orchestrator there are a lot of features they can enhance.

We suggested UiPath for one of our company's clients to automate DevOps processes. This is a part the company doesn't want to touch. They tried automating with Ansible Playbook and Terraform. We wanted to eliminate human intervention altogether. We are still transitioning from dev to staging and then production. We have done most of the research. We will move from staging to production if it works with our architecture and can be scaled.

Our client is one of the biggest companies out there. There are maybe a million users worldwide. They primarily focus on the Asia-Pacific region, but there are also users in Europe and the Americas. The client has several web applications and a hybrid structure. Some data are on the cloud, while other data is on the on-premise servers. We created solutions for them over the years. We have an SI and DevOps team working in parallel for years. Our goal was to automate everything that could happen without intervention. 

It's a massive project that will take time, and we still haven't moved out of development. We try to make the processes more streamlined. All the associates are researching it and working on their parts. Right now, I can only say how it has benefited me. I've automated some fundamental DevOps tasks. 

It saves a lot of time because you don't have to come in on weekends to provide service or troubleshoot. You can automate these tasks and schedule them to run automatically. You can optimize your work and how you spend your time. For example, some services need to be routinely patched, so we automated patching every third Sunday. However, we still needed to come in on weekends to troubleshoot after the patch was applied. 

We have shadow scripting to automate these processes, but we had to go online to see if it's up and the ports are open. I automated this with UiPath and scheduled it for the weekend, so I no longer need to come in on weekends. It saves around two to four hours per week. That is about 16 hours a month. It wasn't easy in the early stages. It took around two months to understand the tool. I was also working on other projects simultaneously.

There is a recording feature that copies each step of a task. You can automate every process via this recording. It's a cool feature that helps you define the variables. I also like their trial version, which lets you experiment with the solution and learn the capabilities before buying the license.

I still haven't used the drag-and-drop APIs, but I look forward to this feature. We currently use Jenkins for our continuous integration tools. There are some APIs from Jenkins, and we extract the job details from those APIs.

UiPath's interface and user experience could be improved. The name is UiPath, but their UI is not that great. It's outdated. It seems like a 2014 or 2015 software. They should look at other products on the market.

Another thing is that UiPath lacks online training resources. Maybe they can start their own YouTube channel. You have to rely on the documentation to learn. There are some resources, but they aren't available on the official site.

We have been using UiPath for six months.

UiPath is quite stable. I haven't seen any downtime. I can also pause the upgrade itself if I don't want the upgrades to cause instability. The long-term version is available as well.

We are still in the development stage, so we don't know whether it will be scalable. 

I have never had a need to contact UiPath support. I usually try to Google answers or figure the issues out on my own. 

I am from the build release team, so I automate the deployment and build process. I work on CI/CDs and try to automate most things. The deployment was highly complex. I was new to this project, so it was challenging for me. I was learning on the job and trying to understand the process itself because it was already partially built when I joined, and I was responsible for making some of it. 

The application takes about 10 to 20 seconds to install, but it will take around a week to build the infrastructure. We are just replacing the web service, not the whole application.

We tried a blue-green strategy for implementation. We built blue nodes and ports similar to production and shifted the web services to the new one. If it is up and running and everything works fine, then we can close the previous one, and we can redirect traffic to the new one with the help of load balancers.

We have 25 people on our DevOps team who do everything from architecture to automation. They're not just dealing with one web application. There are hundreds of applications. I worked on several applications building the architecture and helping. For example, let's say we build or add some features to a project. To automate those features, we need to understand them and how it works on Kubernetes or other platforms.

It definitely needs maintenance because we deal with a large user base. It requires a lot of maintenance and downtime to make things work during staging and development. Maintenance is always necessary, and we are the ones who maintain it. We have four or five people on call weekly to maintain the solution. They are the responsible people or points of contact for the developers or application owners if something goes down or goes wrong.

UiPath's price is reasonable. It's not so high relative to the capabilities. I don't know about different licenses or more premium versions. Prices are negotiated on the corporate level. 

We considered Automation Anywhere. However, It doesn't allow for an extended trial. We needed to purchase a license after 50 tasks, and we didn't have enough budget to experiment. Blue Prism is also there. We had the same problem. There wasn't a trial version.

I rate UiPath eight out of ten. UiPath has excellent features, but you need to be patient enough to learn.

We use the solution to speed up automation. We were looking to overcome the challenge of handling vast amounts of data, and we use UiPath to create bots to handle that. Tasks can be automated, and human error is reduced.

UiPath improved our organization as it has many benefits; it's straightforward and quick to use, has excellent third-party integration, and simplifies all our task automation.

The software has an excellent UI; it's very user-friendly. The drag-and-drop options are some of my favorite tools, as they speed up the process, and I find that UiPath offers a solution for all kinds of automation.

The solution saves a lot of time via automation; a task that took over an hour now takes around two minutes, and it's all handled by bots.

We use the drag-and-drop options, and they speed up our workflows.

The pricing could be more friendly. 

We have been using the solution for one year. 

The solution is stable, it's a reliable software. 

The product is scalable; it has very good third-party integration and scalability options within the software.

We use the solution in our office, so there are slightly under 100 total users.

The community support and documentation are helpful. I required some training initially, and was able to learn using UiPath websites and YouTube videos. 

Positive

I wasn't directly involved in the initial setup, but it took our team one to two months to get to know the product well.

I'm not directly involved in the financing, but the IT team considers this product costly.

I would rate this solution a nine out of ten. It's an excellent product, but there is always room for improvement. 

I highly recommend UiPath as it's easy to learn and offers significant advantages for all kinds of automation. 

The solution is perfect for our requirements. 

UiPath is deployed on AWS EC2 instances, and we use it for basic automation.  Very few developers are working on UiPath here. Our end-users don't deal with this. We only use our database and the data collected from UiPath, but the automation is not visible to our customers. We only use it in our internal development or design phase or to collect some automated data. 

We haven't used UiPath's machine learning capabilities, but we are working on that. That could be useful in a few use cases for triggering some queues and running processes in the background. We are using asynchronous jobs, but we don't rely on AI yet.

It helps us design the automation capabilities of our products. You can quickly create some AI-driven, easy-to-use, automated tracking products. We can also design the workflow to enhance the optimal automation process. Before using UiPath, we needed to write code to define some UI tasks manually. It required a vast amount of coding and used up much of our developer bandwidth. 

UiPath saves us some time and development costs by helping us quickly design some automated tasks and workflows. We reduced our work time by at least 70 percent because developers no longer need to write a considerable amount of code for a single automated task. UiPath can do all of that.

The drag-and-drop APIs reduce the time it takes to build workflows because we can define an orchestration URL and how we log in to the system. We can easily define entire edge cases and workflows. This helps us a lot. The AI will help us, too, but we are still in the development phase. 

In the early stages, it took a little time to see value from UiPath. Our engineering team needed to learn the product, but we were good to go in two weeks. 

I find the whole product useful, but I like the intuitive design the best. It's a well-designed UI, and it's comfortable for this use case. You can easily automate anything. The drag-and-drop APIs make things easier for us. We can simply drag and drop based on our application requirements, so things go smoother and faster.

UiPath should improve the test case criteria in future versions because the test cases are not well-designed. I feel everything is fine other than that.

I've been using UiPath for about two and a half years.

We have been using this for about one and a half years, and it's highly stable so far. 

Based on our current use case, we believe we can scale toward the AI path of that product, and we are still in the process of evaluating this. Once we implement the AI features, we expect to scale up further.

I rate UiPath support nine out of ten. I'm impressed with them. It has a steep learning curve, but UiPath provides a lot of online documentation, helping us figure out everything ourselves.

The technical support from the updates team is nice. They provide instant support for any issue, but we've barely used them because everything is well-documented, and the UI is intuitive. 

We were working on coding architecture and directly defining and using our code.

A different team handled the installation. We have two people managing the solution, but it doesn't require much maintenance. We install patches about once a year. The updates can affect our data and the process we use, so that's a challenge sometimes. 

We have definitely seen a return because UiPath has cut the engineering cost significantly. It frees up our engineers to do other tasks. It has reduced our workload by around 80 percent. We still required one or two developers to develop all these UI cases.

We find UiPath's total cost of ownership is cheaper because we significantly reduced the resources required for development. We believe it's a reasonable price for the value we get in this application use case.

We tried Automated Anywhere, but that doesn't work for us. UiPath provides much more features, and we can enhance things better. UiPath's drag-and-drop functionality also makes things easier for us. After trying these two products, we found that UiPath is a major gamechanger for our use case.

I rate UiPath an eight out of ten. The test cases could be better, and we're still evaluating the AI-driven part. Otherwise, I would rate this as a nine. I highly recommend this product because of all the advantages it offers, and UiPath has great documentation and videos available on multiple channels. It has considerably reduced the manual work we are doing.