UiPath Platform Reviews

We use the solution to pull documents from audit systems, download documents from document management systems, and grab data from financial management systems. 

I like UiPath's framework. It offers a modern design experience, which makes it easy to do different activities. 

The solution is expensive. 

I have been using the product for four years. 

The product is stable. 

UiPath is scalable. 

UiPath's support is great. 

Positive

UiPath's deployment within our environment is complex. However, we have online resources available. 

We have seen ROI with the tool's use. 

The tool's pricing depends on its use. It is expensive. 

Our business objective was to improve manual processes and increase efficiency. 

Task Capture helps to build documentation. 

UiPath has freed up our resources' time. 

I rate it a ten out of ten. 

I work in finance, and we have diverse use cases for UiPath.We use it for invoice processing, ML detection, and tag categorization of items that we sell. 

UiPath Action Center is very valuable. 

We ran into issues during the upgrade. It was not warned before. 

I have been using the solution for five years. 

UiPath is stable. 

The product is scalable. 

We get good resolutions when we raise issues. 

We did on-premise deployment and had to check load balancers, SQL server, and Redis. It took us about eight to nine months to get into production, which was cumbersome. 

We have seen millions of dollars of ROI. 

UiPath is expensive. 

Our business objective in automation implementation was to eliminate manual labor. Initially, we started with RPA. The finance department has a lot of manual work, including prescriptive things like driver's licenses and transcribing. We started using RPA to gain ROI.  

The use of automation has enhanced our accuracy. 

UiPath has helped us save 100,000 hours, which translates to millions of dollars saved. 

I rate the product an eight out of ten. 

We use UiPath for web scraping. We extract data from websites, store them in boxes, and analyze them later. 

UiPath fails jobs sometimes and doesn't give you direct instructions on why it failed. A little more insight into failed jobs would be beneficial. It should have more documentation and short training modules. 

I have been using the solution for a year. 

UiPath is scalable. 

The product's installation is easy. 

Our business objective for AI automation included making our team members' time more efficient. We didn't want to spend an hour or a day manually downloading the data. We wanted to automate it and save time. 

AI-powered automation has fundamentally changed our organization. We can get the data quickly and instantly anytime. It can be uploaded directly without needing someone to check it manually. A bot does it for us. It saves time, speeds up our time in the market, and scales up our business. 

Automation has affected us positively. We often focus on data; having them at the right place and time is very important for us. UiPath helps us to achieve it with accuracy. 

UiPath has saved us at least five to seven hours a week. We also save money since we don't have to outsource or seek the help of an intern to do the manual downloading task. 

I rate the product a seven out of ten. 

We use it for making end-to-end projects. We are working with a commodity trading company where we have automated almost 150 processes. We have automated daily tasks or repetitive tasks.

It allows us to implement end-to-end automation. It's an ongoing activity where everybody is involved in automating things. Everybody is looking for a cost-effective output. With manual processes, there are chances of errors, but with UiPath, there are no errors.

It's cost-effective. For example, if ten members of a team are working on a given task, with UiPath, that task can be done by one member. It saves costs for our clients, and they can use the freed-up employees for other important tasks. So, it saves time and costs and improves accuracy for our clients.

It helps to minimize the on-premises footprint.

It speeds up digital transformation or reduces the cost of digital transformation. Doing so doesn't require expensive or complex application upgrades or IT application support.

It reduces a lot of human errors. It also frees up employees' time, but there is a drawback. Previously, if a hundred-member team was working on a given task, after automation, you don't need that many people, and they end up losing their jobs. That's applicable to any kind of automation case or any of the automation apps. The time saved with automation varies. It depends on the project.

It's user-friendly. The UI is very user-friendly. It's quick to learn. Anyone can learn this tool.

The Orchestrator feature given in UiPath is very good for monitoring processes. We get alerts for everything on time.

The ReFramework feature available in UiPath is widely used. We have almost 90% of the processes running on ReFramework. Other built-in features are also very good. Exception handling is a very good feature that has been introduced in ReFramework.

The Insights feature that they have recently introduced is also very good. We can create dashboards and configure alerts.

The UiPath community is good. They also provide free-of-cost UiPath Academy where any beginner can learn about UiPath free of cost and get certified. It's a very good service provided by UiPath. I used UiPath Academy when I started with UiPath. The courses are very well prepared and detailed. There are videos, and there is a theoretical part. At the end of every course chapter, you have to take a test, so you get to know how good you are at that part. Each and every point and detail has been covered in the UiPath Academy courses.

I have not used it that much. It has been more than enough for my needs. However, its stability could be better. There are cases where because of the UiPath upgrade, some of the activity features get upgraded, and the processes that we have designed using an older version of UiPath don't run after the upgrade. In such scenarios, we have to downgrade and use only the older version. We have seen issues in that part. It's good to add new features, but that shouldn't impact the existing development of processes that we have done for our end users. We shouldn't have had to design features using the older version. We find it difficult when they remove or change features with the upgrade. We have to reach out to the UiPath community for a solution.

We have been using this solution for 2.5 years.

I'd rate it a seven out of ten in terms of stability.

I'd rate it a nine out of ten in terms of scalability.

They are very quick. They have separate teams. You can email them your query and you get a response within two to three hours. I'd rate them a nine out of ten.

Positive

I've used another tool previously, but we could only automate a limited number of processes with that tool, whereas, with UiPath, we don't have any such limitation. 

I wasn't involved in its setup.

I didn't evaluate other options. I had heard of Automation Anywhere, but more people were using UiPath, so I also chose that.

It's very good. I'd recommend it to everybody. You should use UiPath instead of any other tool.

If somebody wants to learn UiPath, I'd recommend UiPath Academy instead of purchasing a course from any of the other platforms or going to a class.

I'd rate UiPath a ten out of ten.

I have used UiPath for multiple use cases, such as data entry processes or extracting information from emails to certain applications. I have also used it for financial processes like invoicing and analytics, and there are IT applications like user onboarding. 

We can implement processes quickly with UiPath. It doesn't take us long to fix issues and develop a new process. It has enabled us to reduce our on-premise resources by automating around 30 to 40 percent of processes. We cut costs through digital transformation and managing model processes. 

UiPath freed up the time of some of our data staff. Some processes that would normally require three or four hours can be completed in under an hour. We can also utilize UiPath to get some tasks done on the weekends or after hours.

UiPath is user-friendly, so new users find it easy to understand. The processes are accurate. We see very few errors once they are implemented. The processes are reusable. We can create multiple components that we can use repeatedly and combine them with other processes. It's flexible. 

We used UiPath Academy when we were learning the tool, but we haven't used it that much since. It takes time to do the courses. I finished the initial tutorials in one or two days, but some courses can take an entire day. They last much longer than I need. 

UiPath allows end-to-end automation. We work with stakeholders to learn about their requirements, and UiPath has a thousand automation tools that can capture many kinds of processes.

It isn't clear how to use UiPath to implement some use cases like chatbots, so we need to spend a lot of time searching for documentation on the web. To discover how to do these automations, you need to read and figure things out through trial and error. 

I have used UiPath for a year.

I rate UiPath support an eight out of ten. There's some room for improvement. UiPath support should be more accessible. We should be able to connect to support faster and resolve the issues sooner. When we open a ticket, we would prefer to get a call instead of an email. A priority issue is easier to resolve over the phone, so that would be preferable. 

Positive

The UiPath license is costly. It would be helpful if we could get a bulk discount or any reduction, so we could use UiPath on a much larger scale. 

I rate UiPath a seven out of ten.

We have tried more of the RPA part. We haven't used much of the cognitive part.

We use it for our client purposes. We don't use it much for internal use.

It has helped to automate many processes. One of the places where we have tried it is the Citizen Development Engagement Program. That's where some of the people who were tech-savvy were able to use it properly.

It enables implementing end-to-end automation to an extent. Having a single tool for everything is helpful.

It reduces human error. A person can focus on his or her core activities rather than doing repetitive tasks.

It has freed up employee time. The time saved could be 70% to 80% depending on the use case of an employee.

The product is good. It's highly scalable, and it's stable. Over the last one and a half years, based on whatever we have developed, we've found it to be pretty stable as compared to the other platforms, such as Automation Anywhere.

We have used UiPath Academy courses. In UiPath Academy, there are courses and role-based training programs. They are good and effective. They give you some exercises to perform, and the community edition is also available, which is good.

The cognitive capabilities of UiPath are pretty time-consuming. If that can be improved, it would help a lot.

I'm not using it directly. Our team has been using it for the last seven or eight years. I have some experience with it but not to a very detailed level. 

It's stable. I would rate it a nine out of ten in terms of stability.

It's scalable. I would rate it a nine out of ten in terms of scalability.

Their support was good, but at the same time, for certain areas where we had issues, we had to directly call them up and try to get support from their internal COE teams. I would rate their support a nine out of ten.

Positive

We weren't using any other solution previously.

I wasn't involved in its initial setup.

They would've not directly saved costs, but they certainly would've gotten some value in terms of time efficiency or productivity, which would've indirectly helped them to save costs. The savings also depend on the FTEs freed because of automation.

I didn't evaluate any other solution, but people in my company might have evaluated other options.

Understand the product first, go through their internal training, and then decide whether you like it and how you want to use it.

It can speed up digital transformation or reduce the cost of digital transformation, depending on how you use it and where you use it. This digital transformation doesn't require complex application upgrades, but support upgrades are required.

I've explored UiPath's community, but in a couple of instances, I didn't get any proper responses or proper answers. We had to directly get in touch with the UiPath team for insights and information about the queries we had.

Overall, I would rate UiPath a nine out of ten.

The solution helps our organization with filing sales and use tax returns. We mainly copy and paste data from Excel and process it in the solution. 

We do not use AI yet, but want to start looking into it. 

The solution has helped by decreasing the manual work required to file certain tax returns. A manual return takes about an hour but bots can complete the work in twenty minutes. This time savings has been a big help for our organization. 

The Studio is valuable because it helps us to build bots.

The Insights have been super valuable because they help us determine the benefits of our bots.

The Insights could be improved to be more user friendly and less reliant on code for building specific dashboards.

The Orchestrator could be improved to make it easier to manage folders where bots are stored.  

I have been using the solution since July of 2021. 

The solution is stable and we have no problems running bots. 

The solution is scalable and it is pretty easy to see how processes can be applied across multiple teams. 

The Community is very cool and it has been interesting to see all the various companies involved with the solution. There are many good ideas and it is valuable to hear from speakers. 

The Academy offers courses that are very helpful and assist in getting up and running. Instead of having to figure everything out, classes are available for learning Studio, StudioX, and Insights a bit quicker.  

Technical support has been fine but nothing special. I have only opened a few cases so far and support resolved those problems. 

Neutral

We did not previously use another solution. 

The setup and deployment was pretty straightforward. 

Many things come with the cloud platform so they can be a bit complex until you learn about them. I feel like we are learning new things on the platform every day. Once we learn a product, it is relatively straightforward. 

We implemented the solution in-house. We wanted to cover the lowest hanging fruit that would give us the most immediate benefit. 

With initial deployment completed, we have moved to taking our time to learn Studio and expand to more complex automations. We work with Tquila Automation who has been very helpful with development and learning. 

We have realized ROI because we have saved over 1,200 hours that would have been required for manual filings. This has been a big help because staff can instead focus on other things. 

The solution is definitely expensive but is a powerful technology that we do not expect for free. It is important to justify the business cost by explaining the ROI to stakeholders. 

We evaluated several options before choosing the solution, including Blue Prism. 

I rate the solution a nine out of ten. 

We suggested UiPath for one of our company's clients to automate DevOps processes. This is a part the company doesn't want to touch. They tried automating with Ansible Playbook and Terraform. We wanted to eliminate human intervention altogether. We are still transitioning from dev to staging and then production. We have done most of the research. We will move from staging to production if it works with our architecture and can be scaled.

Our client is one of the biggest companies out there. There are maybe a million users worldwide. They primarily focus on the Asia-Pacific region, but there are also users in Europe and the Americas. The client has several web applications and a hybrid structure. Some data are on the cloud, while other data is on the on-premise servers. We created solutions for them over the years. We have an SI and DevOps team working in parallel for years. Our goal was to automate everything that could happen without intervention. 

It's a massive project that will take time, and we still haven't moved out of development. We try to make the processes more streamlined. All the associates are researching it and working on their parts. Right now, I can only say how it has benefited me. I've automated some fundamental DevOps tasks. 

It saves a lot of time because you don't have to come in on weekends to provide service or troubleshoot. You can automate these tasks and schedule them to run automatically. You can optimize your work and how you spend your time. For example, some services need to be routinely patched, so we automated patching every third Sunday. However, we still needed to come in on weekends to troubleshoot after the patch was applied. 

We have shadow scripting to automate these processes, but we had to go online to see if it's up and the ports are open. I automated this with UiPath and scheduled it for the weekend, so I no longer need to come in on weekends. It saves around two to four hours per week. That is about 16 hours a month. It wasn't easy in the early stages. It took around two months to understand the tool. I was also working on other projects simultaneously.

There is a recording feature that copies each step of a task. You can automate every process via this recording. It's a cool feature that helps you define the variables. I also like their trial version, which lets you experiment with the solution and learn the capabilities before buying the license.

I still haven't used the drag-and-drop APIs, but I look forward to this feature. We currently use Jenkins for our continuous integration tools. There are some APIs from Jenkins, and we extract the job details from those APIs.

UiPath's interface and user experience could be improved. The name is UiPath, but their UI is not that great. It's outdated. It seems like a 2014 or 2015 software. They should look at other products on the market.

Another thing is that UiPath lacks online training resources. Maybe they can start their own YouTube channel. You have to rely on the documentation to learn. There are some resources, but they aren't available on the official site.

We have been using UiPath for six months.

UiPath is quite stable. I haven't seen any downtime. I can also pause the upgrade itself if I don't want the upgrades to cause instability. The long-term version is available as well.

We are still in the development stage, so we don't know whether it will be scalable. 

I have never had a need to contact UiPath support. I usually try to Google answers or figure the issues out on my own. 

I am from the build release team, so I automate the deployment and build process. I work on CI/CDs and try to automate most things. The deployment was highly complex. I was new to this project, so it was challenging for me. I was learning on the job and trying to understand the process itself because it was already partially built when I joined, and I was responsible for making some of it. 

The application takes about 10 to 20 seconds to install, but it will take around a week to build the infrastructure. We are just replacing the web service, not the whole application.

We tried a blue-green strategy for implementation. We built blue nodes and ports similar to production and shifted the web services to the new one. If it is up and running and everything works fine, then we can close the previous one, and we can redirect traffic to the new one with the help of load balancers.

We have 25 people on our DevOps team who do everything from architecture to automation. They're not just dealing with one web application. There are hundreds of applications. I worked on several applications building the architecture and helping. For example, let's say we build or add some features to a project. To automate those features, we need to understand them and how it works on Kubernetes or other platforms.

It definitely needs maintenance because we deal with a large user base. It requires a lot of maintenance and downtime to make things work during staging and development. Maintenance is always necessary, and we are the ones who maintain it. We have four or five people on call weekly to maintain the solution. They are the responsible people or points of contact for the developers or application owners if something goes down or goes wrong.

UiPath's price is reasonable. It's not so high relative to the capabilities. I don't know about different licenses or more premium versions. Prices are negotiated on the corporate level. 

We considered Automation Anywhere. However, It doesn't allow for an extended trial. We needed to purchase a license after 50 tasks, and we didn't have enough budget to experiment. Blue Prism is also there. We had the same problem. There wasn't a trial version.

I rate UiPath eight out of ten. UiPath has excellent features, but you need to be patient enough to learn.