UiPath Platform Reviews

UiPath is used to automate processes, eliminating the need to increase headcount.

There was an increase in both quality and quantity while not having to increase admin simultaneously. We have successfully automated the majority of our automation projects.

The UiPath automation has helped us to keep our bottom lines down across the board.

UiPath has helped our organization with its environmental and social initiatives.

It has freed staff time for other tasks, improved their work quality, and saved hundreds of hours per month.

UiPath is the best automation solution available today. The process and task management are the most valuable features.

UiPath's Unassisted Task Mining has room for improvement.

I have been using UiPath for four years.

UiPath's stability is reliable, especially now that we've moved to the cloud.

UiPath scales well. We have not had any issues.

UiPath support has been responsive to us.

Positive

UiPath has successfully met our expectations by reducing project costs through automation, demonstrating a strong return on investment.

I would rate UiPath ten out of ten.

I have used UiPath in my last three companies.

We use the solution to pull documents from audit systems, download documents from document management systems, and grab data from financial management systems. 

I like UiPath's framework. It offers a modern design experience, which makes it easy to do different activities. 

The solution is expensive. 

I have been using the product for four years. 

The product is stable. 

UiPath is scalable. 

UiPath's support is great. 

Positive

UiPath's deployment within our environment is complex. However, we have online resources available. 

We have seen ROI with the tool's use. 

The tool's pricing depends on its use. It is expensive. 

Our business objective was to improve manual processes and increase efficiency. 

Task Capture helps to build documentation. 

UiPath has freed up our resources' time. 

I rate it a ten out of ten. 

I work in finance, and we have diverse use cases for UiPath.We use it for invoice processing, ML detection, and tag categorization of items that we sell. 

UiPath Action Center is very valuable. 

We ran into issues during the upgrade. It was not warned before. 

I have been using the solution for five years. 

UiPath is stable. 

The product is scalable. 

We get good resolutions when we raise issues. 

We did on-premise deployment and had to check load balancers, SQL server, and Redis. It took us about eight to nine months to get into production, which was cumbersome. 

We have seen millions of dollars of ROI. 

UiPath is expensive. 

Our business objective in automation implementation was to eliminate manual labor. Initially, we started with RPA. The finance department has a lot of manual work, including prescriptive things like driver's licenses and transcribing. We started using RPA to gain ROI.  

The use of automation has enhanced our accuracy. 

UiPath has helped us save 100,000 hours, which translates to millions of dollars saved. 

I rate the product an eight out of ten. 

We use UiPath for web scraping. We extract data from websites, store them in boxes, and analyze them later. 

UiPath fails jobs sometimes and doesn't give you direct instructions on why it failed. A little more insight into failed jobs would be beneficial. It should have more documentation and short training modules. 

I have been using the solution for a year. 

UiPath is scalable. 

The product's installation is easy. 

Our business objective for AI automation included making our team members' time more efficient. We didn't want to spend an hour or a day manually downloading the data. We wanted to automate it and save time. 

AI-powered automation has fundamentally changed our organization. We can get the data quickly and instantly anytime. It can be uploaded directly without needing someone to check it manually. A bot does it for us. It saves time, speeds up our time in the market, and scales up our business. 

Automation has affected us positively. We often focus on data; having them at the right place and time is very important for us. UiPath helps us to achieve it with accuracy. 

UiPath has saved us at least five to seven hours a week. We also save money since we don't have to outsource or seek the help of an intern to do the manual downloading task. 

I rate the product a seven out of ten. 

I use it for RPA in bank reconciliation, credit card operations, retail banking, vendor invoice management, purchase order matching, and employee onboarding.

It helps to minimize the on-premises footprint and speeds up and reduces the cost of digital transformation. It also reduces human error and that reduces costs and makes systems more reliable. 

UiPath can also free up employee time. It depends on how many automation initiatives you run, but you can probably automate 20 to 30 percent of tasks.

Overall, the most valuable aspects are the automation, UI navigation, and orchestration.

It's fairly easy to use and automation can be done by relatively junior people. It's a low-code platform, so it requires a little bit of scripting but nothing too crazy. A business analyst can use it in most cases.

We're an implementation partner, so we don't use it for ourselves because we're too small. But for our client base, it enables end-to-end automation. That's a very important aspect, especially in banking where there is a lot of competition, the margins are low, and operating costs are high. They can't make any mistakes. That requires them to have an automation solution that does manual and repetitive tasks for them. It's a cost imperative.

And being part of the UiPath user community is a positive. I have also done a couple of the sales-oriented UiPath Academy courses. They are really easy to consume and they are free for partners and they're very business oriented.

UiPath is not easy to work with, as a vendor, from a partner perspective. They are difficult to deal with.

I have been working with UiPath for two years, not as an engineer but in business development.

It's very stable. I've not heard of any major issues where the system collapses.

It's scalable. You can throw more and more robots at it.

Technical support from UiPath is slow but good enough.

Neutral

ROI depends on the customer and what they need, but you can definitely have a return on investment of 300 to 400 percent within about three years. It's a relatively quick payback.

They are the biggest RPA vendor with the highest market share. They have a good product and the company seems really innovative. They're branching out into AI and process mining, et cetera. Generally, as a vendor, they're the strongest one in the mix.

My advice is to start sooner rather than later with RPA.

There is a lot of hype around the topic of RPA and customers are exploring it, but they can't do it without partners; at least not the first couple of projects. Deployments with our customers take about six weeks.

We maintain the solutions we create. We normally have a support contract in place for at least the first couple of years. Maintenance, on our side, involves two or three people.

We use it for making end-to-end projects. We are working with a commodity trading company where we have automated almost 150 processes. We have automated daily tasks or repetitive tasks.

It allows us to implement end-to-end automation. It's an ongoing activity where everybody is involved in automating things. Everybody is looking for a cost-effective output. With manual processes, there are chances of errors, but with UiPath, there are no errors.

It's cost-effective. For example, if ten members of a team are working on a given task, with UiPath, that task can be done by one member. It saves costs for our clients, and they can use the freed-up employees for other important tasks. So, it saves time and costs and improves accuracy for our clients.

It helps to minimize the on-premises footprint.

It speeds up digital transformation or reduces the cost of digital transformation. Doing so doesn't require expensive or complex application upgrades or IT application support.

It reduces a lot of human errors. It also frees up employees' time, but there is a drawback. Previously, if a hundred-member team was working on a given task, after automation, you don't need that many people, and they end up losing their jobs. That's applicable to any kind of automation case or any of the automation apps. The time saved with automation varies. It depends on the project.

It's user-friendly. The UI is very user-friendly. It's quick to learn. Anyone can learn this tool.

The Orchestrator feature given in UiPath is very good for monitoring processes. We get alerts for everything on time.

The ReFramework feature available in UiPath is widely used. We have almost 90% of the processes running on ReFramework. Other built-in features are also very good. Exception handling is a very good feature that has been introduced in ReFramework.

The Insights feature that they have recently introduced is also very good. We can create dashboards and configure alerts.

The UiPath community is good. They also provide free-of-cost UiPath Academy where any beginner can learn about UiPath free of cost and get certified. It's a very good service provided by UiPath. I used UiPath Academy when I started with UiPath. The courses are very well prepared and detailed. There are videos, and there is a theoretical part. At the end of every course chapter, you have to take a test, so you get to know how good you are at that part. Each and every point and detail has been covered in the UiPath Academy courses.

I have not used it that much. It has been more than enough for my needs. However, its stability could be better. There are cases where because of the UiPath upgrade, some of the activity features get upgraded, and the processes that we have designed using an older version of UiPath don't run after the upgrade. In such scenarios, we have to downgrade and use only the older version. We have seen issues in that part. It's good to add new features, but that shouldn't impact the existing development of processes that we have done for our end users. We shouldn't have had to design features using the older version. We find it difficult when they remove or change features with the upgrade. We have to reach out to the UiPath community for a solution.

We have been using this solution for 2.5 years.

I'd rate it a seven out of ten in terms of stability.

I'd rate it a nine out of ten in terms of scalability.

They are very quick. They have separate teams. You can email them your query and you get a response within two to three hours. I'd rate them a nine out of ten.

Positive

I've used another tool previously, but we could only automate a limited number of processes with that tool, whereas, with UiPath, we don't have any such limitation. 

I wasn't involved in its setup.

I didn't evaluate other options. I had heard of Automation Anywhere, but more people were using UiPath, so I also chose that.

It's very good. I'd recommend it to everybody. You should use UiPath instead of any other tool.

If somebody wants to learn UiPath, I'd recommend UiPath Academy instead of purchasing a course from any of the other platforms or going to a class.

I'd rate UiPath a ten out of ten.

I have used UiPath for multiple use cases, such as data entry processes or extracting information from emails to certain applications. I have also used it for financial processes like invoicing and analytics, and there are IT applications like user onboarding. 

We can implement processes quickly with UiPath. It doesn't take us long to fix issues and develop a new process. It has enabled us to reduce our on-premise resources by automating around 30 to 40 percent of processes. We cut costs through digital transformation and managing model processes. 

UiPath freed up the time of some of our data staff. Some processes that would normally require three or four hours can be completed in under an hour. We can also utilize UiPath to get some tasks done on the weekends or after hours.

UiPath is user-friendly, so new users find it easy to understand. The processes are accurate. We see very few errors once they are implemented. The processes are reusable. We can create multiple components that we can use repeatedly and combine them with other processes. It's flexible. 

We used UiPath Academy when we were learning the tool, but we haven't used it that much since. It takes time to do the courses. I finished the initial tutorials in one or two days, but some courses can take an entire day. They last much longer than I need. 

UiPath allows end-to-end automation. We work with stakeholders to learn about their requirements, and UiPath has a thousand automation tools that can capture many kinds of processes.

It isn't clear how to use UiPath to implement some use cases like chatbots, so we need to spend a lot of time searching for documentation on the web. To discover how to do these automations, you need to read and figure things out through trial and error. 

I have used UiPath for a year.

I rate UiPath support an eight out of ten. There's some room for improvement. UiPath support should be more accessible. We should be able to connect to support faster and resolve the issues sooner. When we open a ticket, we would prefer to get a call instead of an email. A priority issue is easier to resolve over the phone, so that would be preferable. 

Positive

The UiPath license is costly. It would be helpful if we could get a bulk discount or any reduction, so we could use UiPath on a much larger scale. 

I rate UiPath a seven out of ten.

We have tried more of the RPA part. We haven't used much of the cognitive part.

We use it for our client purposes. We don't use it much for internal use.

It has helped to automate many processes. One of the places where we have tried it is the Citizen Development Engagement Program. That's where some of the people who were tech-savvy were able to use it properly.

It enables implementing end-to-end automation to an extent. Having a single tool for everything is helpful.

It reduces human error. A person can focus on his or her core activities rather than doing repetitive tasks.

It has freed up employee time. The time saved could be 70% to 80% depending on the use case of an employee.

The product is good. It's highly scalable, and it's stable. Over the last one and a half years, based on whatever we have developed, we've found it to be pretty stable as compared to the other platforms, such as Automation Anywhere.

We have used UiPath Academy courses. In UiPath Academy, there are courses and role-based training programs. They are good and effective. They give you some exercises to perform, and the community edition is also available, which is good.

The cognitive capabilities of UiPath are pretty time-consuming. If that can be improved, it would help a lot.

I'm not using it directly. Our team has been using it for the last seven or eight years. I have some experience with it but not to a very detailed level. 

It's stable. I would rate it a nine out of ten in terms of stability.

It's scalable. I would rate it a nine out of ten in terms of scalability.

Their support was good, but at the same time, for certain areas where we had issues, we had to directly call them up and try to get support from their internal COE teams. I would rate their support a nine out of ten.

Positive

We weren't using any other solution previously.

I wasn't involved in its initial setup.

They would've not directly saved costs, but they certainly would've gotten some value in terms of time efficiency or productivity, which would've indirectly helped them to save costs. The savings also depend on the FTEs freed because of automation.

I didn't evaluate any other solution, but people in my company might have evaluated other options.

Understand the product first, go through their internal training, and then decide whether you like it and how you want to use it.

It can speed up digital transformation or reduce the cost of digital transformation, depending on how you use it and where you use it. This digital transformation doesn't require complex application upgrades, but support upgrades are required.

I've explored UiPath's community, but in a couple of instances, I didn't get any proper responses or proper answers. We had to directly get in touch with the UiPath team for insights and information about the queries we had.

Overall, I would rate UiPath a nine out of ten.