I use it to create architecture diagrams.
Digital Enterprise Architect at DXC
Easy to use for beginners and allows us to import Visio templates, but its visual presentation, support for other formats and integration with cloud vendors need improvement
Pros and Cons
- "It is very easy for people to start using this tool, and we can import Visio templates that are already published by vendors such as Azure without any issue."
- "Its integration with other vendors can be better and support for other formats. For example, when we import a JPEG, we cannot customize it. Similarly, we can't utilize the BPML kind of diagrams."
- "It should natively enable importing diagrams or reference architectures from any of the vendors whose solutions are used by the customer or proposed by solution providers such as DXC"
- "I don't consider it as an enterprise-architecture tool. It is a very generic visualization tool."
What is our primary use case?
How has it helped my organization?
It serves purpose to help one get started, but it is not designed to create Modern day Data pipelines or to visualize and Manage Enterprise Architectures.
What is most valuable?
It is very easy for people to start using this tool, and we can import Visio templates that are already published by vendors such as Azure without any issue.
What needs improvement?
a) Its integration with other vendors can be better and support for other formats. For example, when we import a JPEG, we cannot customize it. Similarly, we can't utilize the BPML kind of diagrams.
b) It should natively enable importing diagrams or reference architectures from any of the vendors whose solutions are used by the customer or proposed by solution providers such as DXC
For example: AWS, GCP, VMWARE etc
We can't work in isolation in a multi-cloud or hybrid cloud world. This is a necessity.
c) The tool has to support more collaboration capabilities so that I can co-create architectures within the organization or with my vendor partners or customers
d) As compared to some of the other vendors like Lucidchart, Visio is quite old-fashioned in terms of visual presentation. It is not up-to-date. Its visual presentation should be improved.
e) Rather than static diagrams, the tool should support API level integration like SAP Power Designer or EA tool from SAP so that deployment of solution becomes easier.
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Visio
May 2026
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For how long have I used the solution?
I have been using this solution for at least five years.
How are customer service and support?
I have not called their tech support. If I want to know something, I normally find YouTube videos, and I have been able to manage so far.
How was the initial setup?
Its installation is easy nowadays. It is not complex.
What about the implementation team?
I did the installation.
What's my experience with pricing, setup cost, and licensing?
I use Corporate subscription-based model, and the subscription is done on a yearly basis. Of course, we need internal approvals in place to get license.
What other advice do I have?
It is a good tool for beginners or medium-level users. It is also good for those users who have experience in using Microsoft solutions. However, I don't consider it as an enterprise-architecture tool. It is a very generic visualization tool.
I would rate Visio a seven out of ten for its ease of use for beginners.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Process Improvement Consultant/Business Analyst at Sherpa Consulting
Straightforward to use, the templates are helpful, and it does everything that I want it to do
Pros and Cons
- "This is a very straightforward product and I don't think that anything needs to be simplified."
- "For anything other than project planning, Visio seems to be absolutely fine and I recommend it."
- "I would like to see the project planning element improved, although it won't happen because Microsoft deliberately made it worse."
What is our primary use case?
I am working as a business analyst and I used Visio for process mapping.
What is most valuable?
I like Visio because you basically do anything you want.
The templates are useful, for example, because we can implement a project using the BPMN template. It's very good that you have got that option.
This is a very straightforward product and I don't think that anything needs to be simplified.
It integrates with other products reasonably well.
What needs improvement?
I would like to see the project planning element improved, although it won't happen because Microsoft deliberately made it worse. They did not like the idea that you could actually plan a project with it, so they greatly diminished the capability because it was competing with Microsoft Project.
Back in the days before Microsoft got their hands on it, it was quite a capable system for managing small projects. If you were doing something that only had half a dozen people and runs for up to a year or something, Visio was perfectly adequate for doing all of the project planning. Whereas, from what I have seen of it now, you could not project plan making a cup of tea with it. They have completely emasculated the project planning capability.
For how long have I used the solution?
I have been using Visio since it first came out, perhaps 35 years ago.
What do I think about the stability of the solution?
Stability-wise, it is absolutely fine. I have had no problems with it at all.
What do I think about the scalability of the solution?
We have had no problems with scalability.
How are customer service and technical support?
I have never needed to contact technical support. I've never had a problem.
What other advice do I have?
For anything other than project planning, Visio seems to be absolutely fine and I recommend it. This is an excellent product. As it can do everything that I want it to do, I have not really considered any room for improvement.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Visio
May 2026
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,838 professionals have used our research since 2012.
Senior Associate Consultant at a computer software company with 1,001-5,000 employees
Easy to use and works well with PowerPoint, but it needs simulation functionality
Pros and Cons
- "What I like the most is the simplicity and ease of usage."
- "The simulation is an area that requires improvement."
- "If we were to say that stable was equal to 100 and unstable was equal to zero, I would give Visio a 50 percent."
What is most valuable?
What I like the most is the simplicity and ease of usage.
The reason I like it is that we, as consultants, use PowerPoint a lot, and it's easy to drag it and put in a slide of PowerPoint since it's a Microsoft product.
What needs improvement?
The simulation is an area that requires improvement.
In the next release, I would like to see the simulation improved. It's a Microsoft based, so it's still good, but it needs simulation.
For how long have I used the solution?
I have been working with Visio for the past four years.
What do I think about the stability of the solution?
If we were to say that stable was equal to 100 and unstable was equal to zero, I would give Visio a 50 percent. I would say that if it's a product-based usage for Visio, and it is highly-critical, then I wouldn't use Visio.
For anything that has to do with numbers or with low-level visualization of the system, I wouldn't use Visio because I would need simulation.
If simulation falls under stability, then I would say that it is not stable.
How are customer service and technical support?
I have not contacted technical support.
What other advice do I have?
I would rate this solution a five out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Partenaire, CEO at a tech services company with 1-10 employees
Good availability, really professional, and very easy
Pros and Cons
- "I like all the features. I go online, and everything pops there. It is in the cloud, and everything is there. Even if there is a crash, everything is still there. I don't lose anything. That's what is the most valuable and likable. It is really a professional solution for designing. The designs look really nice in the PDF."
- "It is really a professional solution for designing."
- "They have to improve shapes. It has good shapes, but it certainly can have more shapes. There are no U shapes. It also requires more customizations. There are a lot of icons, but they can be modernized more. These icons have to be more customizable so that we are able to change the color and things like that. It should also have more integration so that we can use it with other tools on the web. We don't use Microsoft Teams. We use Discord, which is more for gamers. It would be helpful if Visio is integrated with Discord. I can then show my work to my team. We use Visio, and it is a must-have solution for us, but being a startup, we don't have the money to use the whole Microsoft system. Some day we will use Office. For companies like us, there should be connectors for other software. We should be able to use a connector with the software that we are using or with the new generation solutions. Connectors will make it very easy to transfer data."
- "They have to improve shapes. It has good shapes, but it certainly can have more shapes."
What is our primary use case?
I use it to design business models, cyber defense portals, and pictures. We are using the latest version of Visio.
How has it helped my organization?
We tried other design tools from Google and other companies. We also tried a few open-source solutions, and frankly, you don't get that professional finish in any other solution. Visio is more professional and accurate.
What is most valuable?
I like all the features. I go online, and everything pops there. It is in the cloud, and everything is there. Even if there is a crash, everything is still there. I don't lose anything. That's what is the most valuable and likable.
It is really a professional solution for designing. The designs look really nice in the PDF.
What needs improvement?
They have to improve shapes. It has good shapes, but it certainly can have more shapes. There are no U shapes. It also requires more customizations. There are a lot of icons, but they can be modernized more. These icons have to be more customizable so that we are able to change the color and things like that.
It should also have more integration so that we can use it with other tools on the web. We don't use Microsoft Teams. We use Discord, which is more for gamers. It would be helpful if Visio is integrated with Discord. I can then show my work to my team.
We use Visio, and it is a must-have solution for us, but being a startup, we don't have the money to use the whole Microsoft system. Some day we will use Office. For companies like us, there should be connectors for other software. We should be able to use a connector with the software that we are using or with the new generation solutions. Connectors will make it very easy to transfer data.
For how long have I used the solution?
I have been using Visio for three to five years.
What do I think about the stability of the solution?
It is stable. I never had a bug.
What do I think about the scalability of the solution?
It is scalable. We are a small organization. We are a part of a startup, and there are about five to seven users who use it, which is not a big number, but it is enough for us. Architects and web designers are some of the users of this solution.
How are customer service and technical support?
I never needed their service. It is so easy to use and stable.
Which solution did I use previously and why did I switch?
I used a workflow, which was free, but it wasn't better than Visio.
How was the initial setup?
It is really easy.
What's my experience with pricing, setup cost, and licensing?
There are some cheaper as well as free solutions.
What other advice do I have?
It is natural and professional. It is very easy. You just align and drag and drop elements. That's the only thing Visio needs.
I would rate Visio a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Infrastructure Architect at a government with 10,001+ employees
Integrated well with Microsoft tools and the Office suite, but it needs better support for third-party tools
Pros and Cons
- "The most valuable feature is that it is integrated with other tools in the Microsoft Office suite, as well as at the backend with products like SharePoint and Microsoft Teams."
- "I think that it feels a bit outside with respect to the icons that are available."
What is most valuable?
The most valuable feature is that it is integrated with other tools in the Microsoft Office suite, as well as at the backend with products like SharePoint and Microsoft Teams.
What needs improvement?
I think that it feels a bit outside with respect to the icons that are available.
It should be easier to integrate with other platforms like Confluence, or other content management platforms for exporting and collaborating on drawings.
It would be helpful if Visio could open drawings from other kinds of tools.
For how long have I used the solution?
I have been using Microsoft Visio for at least 10 years.
What do I think about the stability of the solution?
This is a stable solution and we plan to continue using it for the foreseeable future.
What do I think about the scalability of the solution?
Visio is a scalable product. We have perhaps 300 users in the company.
How are customer service and technical support?
I have not been in contact with technical support.
Which solution did I use previously and why did I switch?
I did not use another similar solution before this one.
What about the implementation team?
Our in-house team installed the product for me.
What other advice do I have?
If you are using other Microsoft products then I can recommend using Visio.
I would rate this solution a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project Manager at a financial services firm with 1,001-5,000 employees
Has a good interface but it needs better third-party integration
Pros and Cons
- "The interface is the most valuable aspect of this solution."
- "When you use a BPA solution you can open an end-to-end process in one window, go down, or go up between layers to different places. You should be able to see descriptions of the steps of the process."
- "My colleagues are not satisfied with this solution for many reasons."
What is our primary use case?
We use Visio for process diagram.
What is most valuable?
The interface is the most valuable aspect of this solution.
What needs improvement?
My colleagues are not satisfied with this solution for many reasons. They don't see end-to-end processes or the layers of one process.
When you use a BPA solution you can open an end-to-end process in one window, go down, or go up between layers to different places. You should be able to see descriptions of the steps of the process.
Integration with third-party vendors is another aspect that needs improvement.
For how long have I used the solution?
I have been using Visio for three to four years.
What do I think about the stability of the solution?
We don't have any stability problems.
How are customer service and technical support?
We have local technical support. We have an IT department and the department solves all of our problems. They contact local support if need be.
What's my experience with pricing, setup cost, and licensing?
The price will always be high. It depends on the organization size, how many processes there are, and what requirements you have for the solution. If you require additional features like analysis, it will be a different price. It's a balance between requirements and price.
What other advice do I have?
My recommendation would depend on a few factors like the size of the organization. If it's a small organization and it does not have so many processes, I think Visio is a good solution. For larger organization solutions like Segnavio and Orbus would be better. Those are more complex solutions.
I would rate Visio a six out of ten. We don't have a holistic vision of our processes so I can't open a process. If I open a process in Visio, I can't see how it's connected to other processes.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Integration Architect at a university with 5,001-10,000 employees
Flexible and easy to use in architectural modeling, but it needs better integration with external data sources
Pros and Cons
- "One of the things that I like is the automation from external data."
- "The most valuable features are ease of use and flexibility."
- "I would like to see better integration with external data sources."
What is our primary use case?
The primary use case is modeling architecture requirements.
What is most valuable?
The most valuable features are ease of use and flexibility.
One of the things that I like is the automation from external data.
The user interface is fine.
What needs improvement?
I would like to see better integration with external data sources.
Sharing work with colleagues is sometimes an issue with this product.
I would like to see integration with Microsoft Teams.
For how long have I used the solution?
I have been using Visio for the past fifteen years.
What do I think about the stability of the solution?
Visio is a very stable product.
What do I think about the scalability of the solution?
Given that it's a desktop application, you can't scale it. You can't do much and sometimes, sharing is an issue.
How are customer service and technical support?
I have never used technical support.
They do have lots of videos and everything is available online.
How was the initial setup?
As it is a Microsoft product, the installation is easy.
What's my experience with pricing, setup cost, and licensing?
The yearly cost is approximately $400 CAD ($300 USD).
What other advice do I have?
My advice for anybody who is implementing Visio is to establish the right templates for your project. Templating the models is very important so that everybody has the same ones.
I would rate this solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project Development at INECO
Intuitive with an easy setup and a good interface
Pros and Cons
- "The solution makes it very easy to make exciting pictures and designs. Everything is very intuitive and simple to figure out."
- "I love that interface a lot."
- "The user interface could be more robust."
- "It can export to AutoCAD, however it doesn't do so very effectively."
What is our primary use case?
I primarily use the solution to make new core designs. I connect the designs to the projects I'm involved with.
What is most valuable?
I love that interface a lot. I've been involved with design my whole life, and this solution is an excellent program in terms of assisting with design projects. You can work on quite large projects with Visio.
I've used the solution for so long, and I have so much experience with it, I'm quite comfortable using the technology.
The solution makes it very easy to make exciting pictures and designs. Everything is very intuitive and simple to figure out.
What needs improvement?
I'm not sure of the features that are missing. It's a pretty complete solution.
In some instances, I do feel that AutoCAD is a better solution to use. I find AutoCAD makes better lines and has a few better capacities.
The maintenance of the solution could be better. It might be better on a PC. I'm not sure.
I'm not sure if Visio is the best for 3D designs. One does have to make a bubble. It's typically better to do such designs in AutoCAD.
I find that, in order to get money, advertisers, etc., AutoCAD is a better solution.
The user interface could be more robust. It can export to AutoCAD, however it doesn't do so very effectively. You really struggle with exports as they end up exporting in different forms. It doesn't translate exactly. What is white in Visio ends up being black in AutoCAD. Ultimately, you have to go and fix everything. It's not that easy. You end up losing quality.
For how long have I used the solution?
I've used Visio in the past 12 months.
What do I think about the stability of the solution?
In general, the solution is pretty stable. However, occasionally, we do experience a bug or glitch.
What do I think about the scalability of the solution?
The scalability of the solution depends on the project. You can only put it on so many devices. We have a rather large company, so we have quite a few people on the solution. Not everyone in our organization uses it. It's just specific departments. We're in telecommunication, and we use it in our department specifically.
How are customer service and technical support?
I'm a big fan of support. They've been very helpful in the past. I'm satisfied with the level of service they provide to me.
Which solution did I use previously and why did I switch?
I'm also used to AutoCAD and I can make beautiful designs with it. AutoCAD is more complicated, the final drawings are not better than with Visio. That's the main difference.
However, when you have to sell something like Architectura, the screen isn't as clean on AutoCAD.
How was the initial setup?
The initial setup isn't too complicated. It's straight forward.
You have to spend your time with it in order to funny understand the solution in the beginning. It can be a little crazy at first due to the fact that there are a lot of rules we don't use. That said, it's not difficult to learn.
What's my experience with pricing, setup cost, and licensing?
I'm not sure what the pricing is for the solution. I know that AutoCAD is very expensive, therefore, it's possible Visio is comparable.
What other advice do I have?
I'm using the latest version of the solution.
I use Visio now, and I'll use it going forward. I imagine I'll always use it. I have used AutoCAD, however, I prefer Visio. It's my favorite as I'm so comfortable with all of the aspects of the solution after working with it for so long.
Overall, I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
HRIS Specialist at a university with 1,001-5,000 employees
Better for visualizing various types of workflows than more primitive methods of tracking
Pros and Cons
- "The ability to visualize a workflow is certainly an advantage over just tracking a process in something like Excel."
- "It is pretty easy to use if you are looking for this type of solution."
- "The behavior of the interface can sometimes be unpredictable."
- "The only problem I tend to have is that sometimes when I am moving objects around within the interface I lose the formatting or it changes type or linking."
What is our primary use case?
I am an HRIS (Human Resources Information Systems) specialist. I use Visio for a variety of things.
- I do work charts on it.
- I do WiX (Windows Installer XML).
- I do all swim lane mappings.
- I do process mapping.
That pretty much covers it.
What is most valuable?
The ability to do my mappings is the most valuable feature in the solution. It is the reason I have and use the product.
What needs improvement?
I am fairly happy with the program. That would be about 90 percent happy. There is not really much that is wrong with it.
The only problem I tend to have is that sometimes when I am moving objects around within the interface I lose the formatting or it changes type or linking. You have just got to get used to the connectors not staying in the right spots or how they behave as you work with it and know how to repair it. When you are moving stuff around the joins sometimes just do not go where you want them to. That is the join arrow or shapes or connectors might intuit what you are trying to do in another way than you might intend.
It is an issue with learning the user interface and working within the behaviors of the program. When you move stuff around and it might move off the visible page, you just have to know to resize to make it fit in the view again. That part of the interface could be more intuitive or left to the control of the user.
For how long have I used the solution?
We have been using Visio for least eight years although I think it is closer to ten, actually.
What do I think about the stability of the solution?
It is a pretty stable solution. I do not experience much in the way of bugs or glitches.
What do I think about the scalability of the solution?
I do not really have experience with scalability when it comes to this solution. In my department, it is just me using the program. Outside my department, I guess our IT department and our business analysts use it. I know because we are involved in doing some work with the IT department and they use Vizio extensively. I would say there are like five or six business analysts in that area who use it. I guess if you need to scale usage, you buy another license.
How are customer service and technical support?
I have not had to contact technical support.
Which solution did I use previously and why did I switch?
Before using Visio, we did not use to do a lot of process mapping and our work charts were done in Excel. I was already fairly familiar with Visio, so that is why we got a Vizio. Vizio is a part of the package for the Microsoft suite, but it is an additional cost. So Vizio is not in the standard package but it is a product that is very compatible with familiar components in the Microsoft Office suite.
How was the initial setup?
The initial setup and installation were easy. It was even less than an hour, I think.
What's my experience with pricing, setup cost, and licensing?
Visio is about a $180 dollars to purchase. It is a one-time licensing fee.
What other advice do I have?
The only real comment I have for people thinking of adopting Visio is that it is pretty easy to use if you are looking for this type of solution.
On a scale from one to ten (where one is the worst and ten is the best), I would rate Vizio as an eight-out-of-ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managing Director at The Benchmark Company
A stable solution for process mapping with good support, but the design needs improvement
Pros and Cons
- "The most valuable features are process mapping and identifying responsibilities."
- "The design and the look and feel, need to be improved."
What is our primary use case?
The primary use case of this solution is for process mapping, and to streamline simulations.
What is most valuable?
The most valuable features are process mapping and identifying responsibilities.
What needs improvement?
The design and the look and feel, need to be improved. Also, the pricing can be improved for organizations.
In the next release, I would like to see simulations capabilities and artificial intelligence included.
For how long have I used the solution?
I have been using this solution for many years.
What do I think about the stability of the solution?
This solution is stable, we have not experienced any issues.
What do I think about the scalability of the solution?
It's a scalable product.
How are customer service and technical support?
Technical support is good.
What's my experience with pricing, setup cost, and licensing?
The price is reasonable for individual use but for an organization, the costs is high.
There is an annual licensing fee.
What other advice do I have?
It's a good product and I can recommend Visio to others.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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Updated: May 2026
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