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Integration developer at Blackwoods
Real User
Apr 10, 2023
Initial setup is straightforward, but customer support service needs to be improved
Pros and Cons
  • "The solution is finely stable."
  • "Its support team could be well-equipped with the required information."

What is our primary use case?

We use the solution mainly for designing purposes. It helps us design activity charts, sequential charts, and other diagrams.

What needs improvement?

They should improve the solution's customer support service.

For how long have I used the solution?

We have been using the solution for more than twenty years.

What do I think about the stability of the solution?

The solution is finely stable.

Buyer's Guide
Visio
April 2026
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,311 professionals have used our research since 2012.

How are customer service and support?

The solution's customer service team could be well-equipped with the required information.

Which solution did I use previously and why did I switch?

We used PowerDesigner earlier.

How was the initial setup?

The solution's initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

You have to purchase a license to use the solution.

What other advice do I have?

I rate the solution as a six.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Security Manager at a computer software company with 1,001-5,000 employees
Real User
Feb 28, 2023
Plenty of features, useful endpoint manager, and responsive support
Pros and Cons
  • "The most valuable feature of Visio is the credential management, endpoint manager, and active directory for Microsoft Azure for our hybrid infrastructure. Additionally, there are plenty of features available."
  • "Visio could improve by simplifying the application to allow the business user more understanding. This will allow us to bring the solution deeper into the organization for use. It can be difficult to navigate and some users tend to rely on third-party applications for auditing, compliance, and policy configuration."

What is our primary use case?

I am using Visio for migration and application development. Additionally, we did a Microsoft Azure landing zone for companies to implement CICD pipelines. 

We typically do hybrid deployments because of the data security issues that can arise. However, there is a lot of opportunity coming for native cloud deployments.

What is most valuable?

The most valuable feature of Visio is the credential management, endpoint manager, and active directory for Microsoft Azure for our hybrid infrastructure. Additionally, there are plenty of features available.

What needs improvement?

Visio could improve by simplifying the application to allow the business user more understanding. This will allow us to bring the solution deeper into the organization for use. It can be difficult to navigate and some users tend to rely on third-party applications for auditing, compliance, and policy configuration.

For how long have I used the solution?

I have used Visio for approximately four years.

What do I think about the stability of the solution?

I rate the stability of Visio an eight out of ten.

What do I think about the scalability of the solution?

We have approximately 10 people using this solution in solution.

I rate the scalability of Visio a nine out of ten.

How are customer service and support?

The support from Microsft has been great. I receive direct calls from support to resolve our issues. They have been responsive and helpful.

Which solution did I use previously and why did I switch?

I do not have experience with other solutions in the same category.

How was the initial setup?

The initial setup is easy. I have been doing it for many years.

What's my experience with pricing, setup cost, and licensing?

I rate the price of Visio a six out of ten.

What other advice do I have?

My advice is this solution is scalable and easy to deploy. It is an asset for an organization, which is looking for an immediate infrastructure to be built on a project.

I rate Visio a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Visio
April 2026
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,311 professionals have used our research since 2012.
reviewer1654677 - PeerSpot reviewer
Infrastructure Manager at a financial services firm with 201-500 employees
Real User
Nov 25, 2021
Versatile and stable product that helps to streamline documentation
Pros and Cons
  • "The most valuable feature of this product is its versatility."
  • "The most valuable feature of this product is its versatility."
  • "It's a very large install that uses many gigabytes."
  • "An area for improvement would be the product's footprint - it's a very large install that uses many gigabytes."

What is our primary use case?

My primary use case for Visio is network diagrams to document our local and wide area networks. We also use it from time to time to document business processes and logical systematic processes. 

How has it helped my organization?

Visio has helped streamline our documentation.

What is most valuable?

The most valuable feature of this product is its versatility.

What needs improvement?

An area for improvement would be the product's footprint - it's a very large install that uses many gigabytes. There are also sometimes bugs when working with documents on a network drive.

For how long have I used the solution?

I've been using Visio for about twenty years.

What do I think about the stability of the solution?

Visio is very stable, and very few staff are needed for maintenance.

What do I think about the scalability of the solution?

I don't think scalability is particularly relevant to this product as I use it.

How are customer service and support?

Microsoft's basic support is very difficult to work with. However, we have recently invested in the premier support package, which is a lot more money but is actually very good.

How was the initial setup?

The initial setup was fairly straightforward.

What about the implementation team?

I used an in-house team for implementation.

What other advice do I have?

I would rate this solution as eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1696335 - PeerSpot reviewer
Storage Engineer at a tech services company with 201-500 employees
Real User
Oct 25, 2021
Easy to use, simple installation, and responsive support
Pros and Cons
  • "Visio is easy to use."
  • "The support for Visio is very good, and Microsoft always fixes bugs or problems quickly."
  • "The solution could improve by having more integration."
  • "The solution could improve by having more integration."

What is most valuable?

Visio is easy to use.

What needs improvement?

The solution could improve by having more integration.

For how long have I used the solution?

I have been using Visio for approximately one year.

What do I think about the stability of the solution?

Visio is stable.

What do I think about the scalability of the solution?

I have found Visio to be scalable.

How are customer service and support?

The support for Visio is very good. Microsoft always fixes bugs or problems quickly.

How was the initial setup?

The installation is easy.

What's my experience with pricing, setup cost, and licensing?

The solution could be less expensive.

What other advice do I have?

I would recommend this solution to others.

I rate Visio a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1655238 - PeerSpot reviewer
NOC Manager at a comms service provider with 51-200 employees
Real User
Sep 3, 2021
A stable and scalable solution which is easy to install and to use
Pros and Cons
  • "I like the solution's ease of use and its the integration with different templates from a variety of manufacturers."
  • "I like the solution's ease of use and its the integration with different templates from a variety of manufacturers."
  • "The solution should have better integration capabilities with MacOS and Linux."
  • "The solution should have better integration capabilities with MacOS and Linux."

What is our primary use case?

We do not use the latest version. 

I am a network engineer and we use the solution for drawing network diagrams. 

What is most valuable?

I like the solution's ease of use and its the integration with different templates from a variety of manufacturers.

What needs improvement?

The solution should have better integration capabilities with MacOS and Linux.

For how long have I used the solution?

We have been using Visio since 2010.

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and technical support?

We have never contacted technical support concerning Microsoft Visio. 

How was the initial setup?

The solution is easy to install. It took, perhaps, 15 minutes. 

What about the implementation team?

One can do installation on his own. 

Just a single manager is responsible for the deployment. 

What's my experience with pricing, setup cost, and licensing?

There is a licensing fee, but it is fairly priced. It is on a monthly basis. 

Which other solutions did I evaluate?

We did not evaluate other options before going with the solution. 

What other advice do I have?

There are five people, network engineers, who use the solution in my organization. 

I would recommend it to others. 

I rate Visio as a ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1591842 - PeerSpot reviewer
System Analysis Chapter Area Lead at a financial services firm with 5,001-10,000 employees
Real User
Jun 16, 2021
A good BPM and UML tool which offers stability, scalability, ease of use and is intuitive with the UI
Pros and Cons
  • "What I like most about the solution is that It's quite easy to use."
  • "What I like most about the solution is that it's quite easy to use."
  • "I would like to see Visio become some kind of enterprise architecture, which it is not."
  • "I would like to see Visio become some kind of enterprise architecture, which it is not."

What is most valuable?

What I like most about the solution is that It's quite easy to use. In our case we do not consider it in this exercise since we wish the components to be logical and not just to have the drawings in one diagram or another.

What needs improvement?

It is difficult for me to point to which areas of the solution need improvement as most of my people are using it and I have had little hands-on experience with it in the past few years. 

An issue I wish to see addressed is the ability to go beyond just drawings for separate systems to that of having logical architecture described on the price level. Certain disadvantages in the solution make this difficult. 

I would like to see Visio become some kind of enterprise architecture, which it is not. Instead, it serves as a BPM and UML tool at which, so I understand, it is quite good.

The solution addresses a different kind of removal system.

For how long have I used the solution?

I have personally been using Visio for several years, although not professionally. I use it exclusively in an intuitive fashion and for drawing diagrams. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

Of course the solution is scalable. This depends on how a person designs his infrastructure and if he makes use of his work solutions.

How are customer service and technical support?

I have not had experience with technical support. 

What's my experience with pricing, setup cost, and licensing?

While I don't recall the exact price I do recall that it was quite high.

What other advice do I have?

My recommendation to others is that the solution should offer different tools. In line with the person's particular requirements he would need to make a choice. The pricing should be lower. What I do like about Visio is that it's quite intuitive in respect of the UI. In this regard it is similar to other Microsoft products. But, sometimes people need just the road to Tango, rendering the use of Visio unnecessary. It depends on the goal of what the person wishes to achieve. 

Taking into account that Visio is good enough and quite easy to use, but carries a higher than desired price, I would rate it as a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1589739 - PeerSpot reviewer
SKA LOW AIW Lead Engineer at a non-profit with 51-200 employees
Real User
Jun 1, 2021
Reliable, with good support, and is easy to install
Pros and Cons
  • "It is easy to use."
  • "We use Visio for describing processes, port authorities, requests, exchange of documents, and authorizations, with the main use being for business processes and descriptions."
  • "The user interface could be simplified and easier to use."
  • "The user interface could be simplified and easier to use."

What is our primary use case?

We use Visio for describing processes, port authorities, requests, exchange of documents, and authorizations. The main use is for business processes and descriptions.

What is most valuable?

It is easy to use.

What needs improvement?

The user interface could be simplified and easier to use.

For how long have I used the solution?

I have been using Visio for a couple of years.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

This is an area that we did not explore as it was not necessary for us to scale. It was not a requirement.

We had 10 customers using this solution.

We don't have plans to increase our usage. I am with a different company.

How are customer service and technical support?

Technical support was fine. I did not have any issues with the technical support.

Which solution did I use previously and why did I switch?

Before Visio, we used Bizagi.

How was the initial setup?

The initial setup was straightforward. It was easy to install.

What about the implementation team?

We implemented this solution ourselves. We did not use an integrator.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Visio an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1542180 - PeerSpot reviewer
Management Consulting Director at a consultancy with 201-500 employees
Real User
Apr 28, 2021
Good interface and good tool configuration; layout configuration is sometimes difficult to use
Pros and Cons
  • "Good interface and good tool configuration."
  • "The product has a good interface and tool configuration which comes with the Microsoft Office package."
  • "Layout configuration is sometimes a little difficult to use."
  • "For professional use layout configuration is sometimes a little difficult to use."

What is our primary use case?

I'm a business management consultant.

What is most valuable?

The product has a good interface and tool configuration which comes with the Microsoft Office package. Another advantage is that you don't need to be an expert to use the tool. It's actually very easy and doesn't require a technical background so you can make any business process in a very easy way. Once you finish the layout business process, it can be sent to a client and visualized in a webpage without the need to download any other application. With other softwares, like ArchiMate, you need to download the application in order to view it. As a consultant when you finish the process, you need to send it in PDF format or something similar and your counterpart can view the file without any further configuration or further downloads.

What needs improvement?

For professional use layout configuration is sometimes a little difficult to use. I think that the applications could be improved, so that Microsoft Visio is linked in the modeling of applications and algorithms.

What other advice do I have?

I rate this solution a seven out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2026
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.