I'm into designing, so I'm using Visio for creating diagrams. Mostly it's for network, architecture, or data flow diagrams, depending on what the customers need.
Operations Manager Uganda at a tech services company with 201-500 employees
It's flexible and comes with icons, plus it gives you more powerful options when creating diagrams
Pros and Cons
- "What I like best about Visio is that it's flexible. Sometimes, if I need to draw quickly, I use Microsoft PowerPoint, but if I need icons, which Visio has, I use Visio. I also like that the solution gives me a much more powerful range of options."
- "The improvement I want to see in Visio is being able to edit it more quickly, particularly when pulling it out of another software and then editing it on that non-Visio software. Currently, the process affects the overall performance because it's not as quick as I want it to be."
What is our primary use case?
What is most valuable?
What I like best about Visio is that it's flexible.
Sometimes, if I need to draw quickly, I use Microsoft PowerPoint, but if I need icons, which Visio has, I use Visio.
I also like that the solution gives me a much more powerful range of options.
What needs improvement?
The improvement I want to see in Visio is being able to edit it more quickly, particularly when pulling it out of another software and then editing it on that non-Visio software. Currently, the process affects the overall performance because it's not as quick as I want it to be.
If I were to add a new feature in Visio, and if I went wild, it's the feature of creating new diagrams from Visio, even if I'm on another document. If Visio is running in the background while I have another document open, it would be interesting to be able to draw diagrams on that document.
For how long have I used the solution?
I've been using Visio for a few years now.
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How are customer service and support?
I didn't contact the Visio technical support team, and from what I know, the IT team didn't have to contact support either. Once, there was a bug, and the IT team couldn't do the installation until the next day, but even then, there was no need to contact the Visio support team. As a product, it's intuitive.
How was the initial setup?
Setting up Visio is easy because you just need to check the block, click, and then it'll be set up, but that's because my company uses Microsoft 365. Setup-wise, I'm rating it as eight out of ten.
What's my experience with pricing, setup cost, and licensing?
I'm not involved in the licensing of Visio for my company. However, for Visio licenses for my customers, I am.
What other advice do I have?
Around fifty people use Visio within my company.
People in the company use Visio whenever necessary, but I use it more frequently. I talk to customers a lot, and I'm part of the sales process, which means I need to create diagrams, so I use Visio a few times a week. My usage is usually greater than other developers in my company.
I don't have any particular advice for people who want to use the solution, but Visio is a user-friendly product and easy to use.
My rating for Visio is eight out of ten because it's a good product.
My company is a Microsoft user.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Executive Director at Pilares Consultores
It's stable and the setup is straightforward, but the price is too high for some South American markets
Pros and Cons
- "Installing Visio is straightforward."
- "The price could be lower because it is too expensive in South America when paying in dollars or euros."
What is our primary use case?
I use Visio to go to meetings on Zoom.
For how long have I used the solution?
I use Visio all the time.
What do I think about the stability of the solution?
Visio is stable.
What do I think about the scalability of the solution?
Visio is scalable.
How was the initial setup?
Installing Visio is straightforward.
What's my experience with pricing, setup cost, and licensing?
The price could be lower because it is too expensive in South America when paying in dollars or euros.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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August 2026
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Process engineer at Siemens Industry
Basic process diagramming tool
Pros and Cons
- "The valuable feature about Visio is it has all the basic tools for creating processes."
- "Visio is the cheapest solution because it has the basics."
- "Visio's scalability could be improved. I had a license through my school and it would have been great to be able to collaborate with more people."
What is our primary use case?
My primary use case of Visio is diagramming. It's useful for diagramming any type of process you would want to describe.
What is most valuable?
The valuable feature about Visio is it has all the basic tools for creating processes.
What needs improvement?
Visio's scalability could be improved. I had a license through my school and it would have been great to be able to collaborate with more people.
As for additional features, all these tools differ and Visio has the basics. I don't think it needs to be something more because it's Visio, it's a Microsoft product.
For how long have I used the solution?
I have been using Visio for two years.
What do I think about the stability of the solution?
The stability is okay.
What do I think about the scalability of the solution?
The scalability could be improved. When I was in school, it wasn't possible to collaborate with others.
How are customer service and support?
I have never contacted Microsoft's technical support.
How was the initial setup?
The installation was straightforward and I had no problems. It's the same installation process as other Microsoft software: you pay for it, a few clicks, and you're there.
What about the implementation team?
I implemented this solution myself.
What's my experience with pricing, setup cost, and licensing?
Visio is the cheapest solution because it has the basics. Everyone starts with Visio for designing processes because doing it in PowerPoint is a mess. I'm still a student, so I don't pay for licensing.
What other advice do I have?
I rate Visio a five out of ten. When I need to do something simple, Visio is okay. I would recommend this solution to others.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Infrastructure Manager at a financial services firm with 201-500 employees
Versatile and stable product that helps to streamline documentation
Pros and Cons
- "The most valuable feature of this product is its versatility."
- "An area for improvement would be the product's footprint - it's a very large install that uses many gigabytes."
What is our primary use case?
My primary use case for Visio is network diagrams to document our local and wide area networks. We also use it from time to time to document business processes and logical systematic processes.
How has it helped my organization?
Visio has helped streamline our documentation.
What is most valuable?
The most valuable feature of this product is its versatility.
What needs improvement?
An area for improvement would be the product's footprint - it's a very large install that uses many gigabytes. There are also sometimes bugs when working with documents on a network drive.
For how long have I used the solution?
I've been using Visio for about twenty years.
What do I think about the stability of the solution?
Visio is very stable, and very few staff are needed for maintenance.
What do I think about the scalability of the solution?
I don't think scalability is particularly relevant to this product as I use it.
How are customer service and support?
Microsoft's basic support is very difficult to work with. However, we have recently invested in the premier support package, which is a lot more money but is actually very good.
How was the initial setup?
The initial setup was fairly straightforward.
What about the implementation team?
I used an in-house team for implementation.
What other advice do I have?
I would rate this solution as eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Lead Architect at a tech vendor with 10,001+ employees
Useful and easy to use
Pros and Cons
- "The most valuable feature is how easy it is to use."
- "I recommend this product to others because it's a useful tool for designers and architects."
- "Visio could be improved by adding more features. If you look at draw.io, they have more features. Also, if you want to design something for the cloud, Microsoft Azure still isn't enabled, so you need to install the plugin. This prototype is easily available, though."
- "Visio could be improved by adding more features. If you look at draw.io, they have more features."
What is our primary use case?
My primary use case is for designing the architecture diagram and the network diagram.
What is most valuable?
The most valuable feature is how easy it is to use.
What needs improvement?
Visio could be improved by adding more features. If you look at draw.io, they have more features. Also, if you want to design something for the cloud, Microsoft Azure still isn't enabled, so you need to install the plugin. This prototype is easily available, though.
For how long have I used the solution?
I have been using this solution for almost ten years.
What do I think about the stability of the solution?
The stability is quite good. There is not much maintenance really required. If it's on your desktop and something goes wrong, it is usually available to repair again. You don't need anyone else to maintain it.
Which solution did I use previously and why did I switch?
I previously used the Sparx System Enterprise Architect, but my experience with it was limited. It was discontinued because they stopped the licensing.
How was the initial setup?
The installation was straightforward. It takes about five to ten minutes and you can do it yourself.
What about the implementation team?
I implemented myself.
What's my experience with pricing, setup cost, and licensing?
I pay for the license and it is very expensive. If you're only going to use this tool from time to time, you can save money by just using the available online tools. But if you plan on using it heavily, then it's worth it to invest.
What other advice do I have?
I would rate this product an eight out of ten. I recommend this product to others because it's a useful tool for designers and architects.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Storage Engineer at a tech services company with 201-500 employees
Easy to use, simple installation, and responsive support
Pros and Cons
- "Visio is easy to use."
- "The support for Visio is very good, and Microsoft always fixes bugs or problems quickly."
- "The solution could improve by having more integration."
What is most valuable?
Visio is easy to use.
What needs improvement?
The solution could improve by having more integration.
For how long have I used the solution?
I have been using Visio for approximately one year.
What do I think about the stability of the solution?
Visio is stable.
What do I think about the scalability of the solution?
I have found Visio to be scalable.
How are customer service and support?
The support for Visio is very good. Microsoft always fixes bugs or problems quickly.
How was the initial setup?
The installation is easy.
What's my experience with pricing, setup cost, and licensing?
The solution could be less expensive.
What other advice do I have?
I would recommend this solution to others.
I rate Visio a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
NOC Manager at a comms service provider with 51-200 employees
A stable and scalable solution which is easy to install and to use
Pros and Cons
- "I like the solution's ease of use and its the integration with different templates from a variety of manufacturers."
- "The solution should have better integration capabilities with MacOS and Linux."
What is our primary use case?
We do not use the latest version.
I am a network engineer and we use the solution for drawing network diagrams.
What is most valuable?
I like the solution's ease of use and its the integration with different templates from a variety of manufacturers.
What needs improvement?
The solution should have better integration capabilities with MacOS and Linux.
For how long have I used the solution?
We have been using Visio since 2010.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
We have never contacted technical support concerning Microsoft Visio.
How was the initial setup?
The solution is easy to install. It took, perhaps, 15 minutes.
What about the implementation team?
One can do installation on his own.
Just a single manager is responsible for the deployment.
What's my experience with pricing, setup cost, and licensing?
There is a licensing fee, but it is fairly priced. It is on a monthly basis.
Which other solutions did I evaluate?
We did not evaluate other options before going with the solution.
What other advice do I have?
There are five people, network engineers, who use the solution in my organization.
I would recommend it to others.
I rate Visio as a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solution Architect at a computer software company with 201-500 employees
Extremely flexible and easy to customize; simplicity is a key feature
Pros and Cons
- "Great at illustrating advanced topics which helps my team understand what I'm trying to get across."
- "Visio is a very powerful and useful tool that really provides value by making it very easy to draw shapes, connect them, and customize and group activities for a lot of flexibility."
- "I'd like them to include more stencils for new technologies in the solution."
What is our primary use case?
Our primary use case of this product is to create diagrams for the solutions I'm designing. Others may use it to provide graphical explanations of complex topics, or even for organizational charts. We have around 20 users in very different roles - IT, processing, design, or those in more technical roles. We are a customer of Visio and I'm a solution architect.
How has it helped my organization?
Visio helps to depict what's on my mind, it flows between the different components that we're designing. Visio is very good at illustrating advanced topics which helps my team understand what I'm trying to get across
What is most valuable?
The valuable feature is the simplicity of drawing shapes and connecting them. It's very easy to customize and then group the activities so the solution offers a lot of flexibility. It really provides value.
What needs improvement?
I'd like them to include more stencils for new technologies in the solution. There are plenty of stencils available on the web but it requires researching, downloading, and testing what works. There are some common ones such as when you're working with technologies like Microsoft but it takes me some time to download clip art and try to make them myself.
I would love to see an option to drill down collapsed sections of the diagrams as well as an option to navigate through different pages of diagrams, something that can be more easily summarized, and then go on to the details.
For how long have I used the solution?
I've been using this solution for 10 years.
What do I think about the stability of the solution?
This is a stable solution and there's very little maintenance required. We have a software specialist in the company and that person takes care of all the laptops.
How was the initial setup?
The initial setup is straightforward, it takes around half an hour.
What other advice do I have?
This is a very powerful and useful tool. You can create all types of diagrams and I consider it a must-know option.
I rate this solution a nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Analysis Chapter Area Lead at a financial services firm with 5,001-10,000 employees
A good BPM and UML tool which offers stability, scalability, ease of use and is intuitive with the UI
Pros and Cons
- "What I like most about the solution is that It's quite easy to use."
- "I would like to see Visio become some kind of enterprise architecture, which it is not."
What is most valuable?
What I like most about the solution is that It's quite easy to use. In our case we do not consider it in this exercise since we wish the components to be logical and not just to have the drawings in one diagram or another.
What needs improvement?
It is difficult for me to point to which areas of the solution need improvement as most of my people are using it and I have had little hands-on experience with it in the past few years.
An issue I wish to see addressed is the ability to go beyond just drawings for separate systems to that of having logical architecture described on the price level. Certain disadvantages in the solution make this difficult.
I would like to see Visio become some kind of enterprise architecture, which it is not. Instead, it serves as a BPM and UML tool at which, so I understand, it is quite good.
The solution addresses a different kind of removal system.
For how long have I used the solution?
I have personally been using Visio for several years, although not professionally. I use it exclusively in an intuitive fashion and for drawing diagrams.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Of course the solution is scalable. This depends on how a person designs his infrastructure and if he makes use of his work solutions.
How are customer service and technical support?
I have not had experience with technical support.
What's my experience with pricing, setup cost, and licensing?
While I don't recall the exact price I do recall that it was quite high.
What other advice do I have?
My recommendation to others is that the solution should offer different tools. In line with the person's particular requirements he would need to make a choice. The pricing should be lower. What I do like about Visio is that it's quite intuitive in respect of the UI. In this regard it is similar to other Microsoft products. But, sometimes people need just the road to Tango, rendering the use of Visio unnecessary. It depends on the goal of what the person wishes to achieve.
Taking into account that Visio is good enough and quite easy to use, but carries a higher than desired price, I would rate it as a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SKA LOW AIW Lead Engineer at a non-profit with 51-200 employees
Reliable, with good support, and is easy to install
Pros and Cons
- "It is easy to use."
- "We use Visio for describing processes, port authorities, requests, exchange of documents, and authorizations, with the main use being for business processes and descriptions."
- "The user interface could be simplified and easier to use."
What is our primary use case?
We use Visio for describing processes, port authorities, requests, exchange of documents, and authorizations. The main use is for business processes and descriptions.
What is most valuable?
It is easy to use.
What needs improvement?
The user interface could be simplified and easier to use.
For how long have I used the solution?
I have been using Visio for a couple of years.
What do I think about the stability of the solution?
It's a stable solution.
What do I think about the scalability of the solution?
This is an area that we did not explore as it was not necessary for us to scale. It was not a requirement.
We had 10 customers using this solution.
We don't have plans to increase our usage. I am with a different company.
How are customer service and technical support?
Technical support was fine. I did not have any issues with the technical support.
Which solution did I use previously and why did I switch?
Before Visio, we used Bizagi.
How was the initial setup?
The initial setup was straightforward. It was easy to install.
What about the implementation team?
We implemented this solution ourselves. We did not use an integrator.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I would rate Visio an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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