We are end users of this solution. I'm a senior director of the company and a digital engineer.
Senior Director, Digital Engg. & Enterprise Arch. at a pharma/biotech company with 5,001-10,000 employees
Very intuitive and simple to use; user interface could be simplified
Pros and Cons
- "Simple to use and very intuitive."
- "The solution has helped us get our life cycle diagrams right and show the accountability across groups."
- "Portability from Visio to PowerPoint and vice versa could be simplified."
- "With other products coming on the market, Visio is losing a little ground and as a result, I mainly use PowerPoint now and Visio much less."
What is our primary use case?
How has it helped my organization?
The solution has helped us get our life cycle diagrams right and show the accountability across groups. It affects the business process sometimes at a very high level. Although it's not a BPA tool, a management tool, it has been utilized in some of those aspects and has been helpful to draw the handoff and the handshake across teams and across roles as we draw the life cycle diagram. With the various tools that come out of the box, it's been pretty helpful to get that in a pictorial fashion as it makes it easier to explain.
What is most valuable?
I like that it's simple to use and a very intuitive solution. The tools that it provides out of the box are pretty good. The out of the box categorization of flow charts helps. Its ability to take it to PowerPoint is easy as well.
What needs improvement?
I'd like to see the portability simplified from Visio to PowerPoint and vice versa. With other products coming on the market, Visio is losing a little ground and as a result, I mainly use PowerPoint now and Visio much less. The user interface could be simplified enabling non-technical people to use it. There's something about it that makes it complicated to use.
Buyer's Guide
Visio
April 2026
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,311 professionals have used our research since 2012.
For how long have I used the solution?
I've been using this solution for a few years.
What do I think about the stability of the solution?
It's a pretty stable solution, I haven't had any issues around it.
What do I think about the scalability of the solution?
I haven't seen any issues from a scalability perspective.
Which solution did I use previously and why did I switch?
I have previously used Confluence, PowerPoint and Precio, which have similar features in terms of what they're trying to do. They may not be out of the box, but you end up drawing it yourself. Visio is really a complementary solution as it merges when you're drawing deeper solutions, more technical and when you're wanting clip art and pictures. It's being more in that space rather than really drawing technical stuff.
What other advice do I have?
It's important to understand your objectives, understand who the audience is and your needs. You can then make a call as to which solution suits. It's not an easy solution for non-technical folks and is generally used by technical staff in technical IT departments within corporate companies. I started as a technical person so haven't had issues with it. I really like that it's easy to draw stuff out. You don't need PowerPoint for a standalone diagram that you have only from a collaboration perspective, like the confluence etc. If you're doing a standalone diagram, trying to communicate the message in a visual format, Visio is great.
I rate this solution a seven out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Computing Architect at a manufacturing company with 10,001+ employees
Allows us to program in VBA and is easy to use out of the box
Pros and Cons
- "The fact that you could program in VBA is most valuable."
- "It is easy to use out of the box."
- "We need the place and route capability for the lines when we have a database. I use it for architectures, and between the boxes, there are lines or interfaces from one tool to another. I wish those lines could be easily drawn without having to place them mechanically. I wish that there was some kind of place and route capability, so I just press a button, and all the lines get drawn."
- "We need the place and route capability for the lines when we have a database."
What is our primary use case?
I wrote some Visual Basic for Applications (VBA) scripts in the background to graph with my stencils and use the database at the back. In general, I'm using stencils, and I'm using Excel database in the background. With those tables, I am able to grab the data out in the stencils, and then I place it Visio. So, the main drawing area is in Visio, but it uses data in the background.
I am not using its latest version. I am using one version back.
How has it helped my organization?
I use it for computer architecture. I make diagrams of various engineering domains such as mechanical systems engineering and electrical systems engineering. It is used for that purpose, and we're able to better organize our architectures to pictures.
What is most valuable?
The fact that you could program in VBA is most valuable.
It is easy to use out of the box. It requires little training, which is readily available. You can learn things easily.
What needs improvement?
We need the place and route capability for the lines when we have a database. I use it for architectures, and between the boxes, there are lines or interfaces from one tool to another. I wish those lines could be easily drawn without having to place them mechanically. I wish that there was some kind of place and route capability, so I just press a button, and all the lines get drawn.
For how long have I used the solution?
I have been using Visio for at least 10 years.
What do I think about the stability of the solution?
It is definitely good. It works.
What do I think about the scalability of the solution?
It scales, but there is a limit. There is only so much that you can do with the nature of it.
We don't have any intentions to increase its usage, but it is used as a standard tool.
How are customer service and technical support?
I did use Microsoft technical support before but not necessarily for Visio. In general, they're pretty prompt.
Which solution did I use previously and why did I switch?
In general, I have been using Visio.
How was the initial setup?
It was straightforward to deploy. It probably took hours in reading instructions and so forth.
What about the implementation team?
It was an in-house job.
What's my experience with pricing, setup cost, and licensing?
We have an enterprise license. I'm not sure what the cost is.
What other advice do I have?
I would rate Visio a nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Visio
April 2026
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,311 professionals have used our research since 2012.
Engineer at a financial services firm with 10,001+ employees
A standard and easy-to-use solution, but it needs more flexibility
Pros and Cons
- "It is a standard and easy-to-use solution from Microsoft, and you benefit from the general functions of Microsoft solutions. It integrates easily with SharePoint, which is a useful tool from Microsoft."
- "It is a standard and easy-to-use solution from Microsoft, and you benefit from the general functions of Microsoft solutions."
- "It is not flexible in terms of functions and modeling deliverables. When you speak of processes, the program has to describe the activities and the deliverables. You have to tell your robots how to deal with and input something, and you should have something more flexible from this point of view."
- "It is not flexible in terms of functions and modeling deliverables."
What is our primary use case?
We use Visio for mapping all the processes. It is a BPMN solution for us.
We are most probably using its latest version.
What is most valuable?
It is a standard and easy-to-use solution from Microsoft, and you benefit from the general functions of Microsoft solutions. It integrates easily with SharePoint, which is a useful tool from Microsoft.
What needs improvement?
It is not flexible in terms of functions and modeling deliverables. When you speak of processes, the program has to describe the activities and the deliverables. You have to tell your robots how to deal with and input something, and you should have something more flexible from this point of view.
For how long have I used the solution?
I got Visio just a few months ago.
What do I think about the stability of the solution?
I don't know. At this moment, it is just used to map and see where we are. We are just trying to use this. At this moment, we like it, but we'll see with time.
How are customer service and technical support?
I didn't have to call Microsoft so far, but I might do so in the future.
Which solution did I use previously and why did I switch?
I have used MEGA, and I feel Visio is better than MEGA because it is a BPMN tool, and it is standardized.
I have also used the free version of Camunda. It is a service, and it is easy and very fast, but it is not so well known.
How was the initial setup?
It is easy.
What's my experience with pricing, setup cost, and licensing?
It is a free solution for us. It is integrated with our pack. We are trying to use the solutions that we already have.
What other advice do I have?
I am not sure if I would recommend this solution. It is not perfect, of course, but it is also not so bad. It is just a modeling system. If you want to go further and simulate the processes, you will have to use other tools.
I would rate Visio a seven out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical manager at Koninklijke Bam Groep N.v.
Easier drawing capabilities needed, but integrates well and beneficial stencils creation
Pros and Cons
- "I think the best part of Visio is that you can import drawings very well into Microsoft Word. For example, if you put the Visio drawing into Word, you can double click on it and it opens in Visio. It is a very useful feature and something which I miss switching to Enterprise Architect. In Enterprise Architect, if I import a drawing into Word it does not open the diagram in Enterprise Architect. This is one of the strongest features and the ability to create your own stencils."
- "I think the best part of Visio is that you can import drawings very well into Microsoft Word."
- "They could improve the drawing function, other solutions provide easier drawing capabilities."
- "They could improve the drawing function, other solutions provide easier drawing capabilities."
What is our primary use case?
I work for BAM, which is the largest builder in the Netherlands. We have approximately 24,000 employees and we have a centralized IT that provides all products for our company. I use the solution for organizing many different types of visuals graphics. It has the ability to make drawings quickly with links, flowcharts, and organizational drawings.
What is most valuable?
I think the best part of Visio is that you can import drawings very well into Microsoft Word. For example, if you put the Visio drawing into Word, you can double click on it and it opens in Visio. It is a very useful feature and something which I miss switching to Enterprise Architect. In Enterprise Architect, if I import a drawing into Word it does not open the diagram in Enterprise Architect. This is one of the strongest features and the ability to create your own stencils. Additionally, it allowed the importation of AutoCAD drawings which was helpful because I did not have AutoCAD installed on my laptop.
What needs improvement?
They could improve the drawing function, other solutions provide easier drawing capabilities.
The UML drawings are quite limited, particularly the clause diagrams. You need to put a lot of effort to get everything right, compared to some other products I have tried.
In a future release, there should be more features in UML drawings. Generating drawings that belong to UML is quite an effort, everything is very tedious by hand and I prefer the methods which other competitors use which takes the effort away because some elements are done automatically. It requires fewer clicks with your mouse and fewer presses on the keyboard to accomplish the same result.
For how long have I used the solution?
I have been using the solution for approximately 21 years.
What do I think about the stability of the solution?
The solution is stable.
Which solution did I use previously and why did I switch?
I have also used other UML tools and almost all of them are easier to draw in than in Visio.
What about the implementation team?
The implementation is done by our centralized IT team.
Which other solutions did I evaluate?
I evaluated Enterprise Architect and have now switched to it.
What other advice do I have?
Visio is that it is a reasonable product.
I see Visio as something similar to Coral Draw, but more vector-oriented. For example, no picture, but vectors. I classified Visio more as a standard drawing program, it tries to be something else. I am drawing more and more diagrams in UML and Visio is not the ideal tool.
If I was going to rate Visio for generalistic drawings, it would be a solid eight. It is a good product, there is nothing wrong with it. However, this is not my main use case.
I rate Visio a five out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Solution Architect at a computer software company with 201-500 employees
Extremely flexible and easy to customize; simplicity is a key feature
Pros and Cons
- "Great at illustrating advanced topics which helps my team understand what I'm trying to get across."
- "Visio is a very powerful and useful tool that really provides value by making it very easy to draw shapes, connect them, and customize and group activities for a lot of flexibility."
- "Lacks stencils for new technologies in the solution."
- "I'd like them to include more stencils for new technologies in the solution."
What is our primary use case?
Our primary use case of this product is to create diagrams for the solutions I'm designing. Others may use it to provide graphical explanations of complex topics, or even for organizational charts. We have around 20 users in very different roles - IT, processing, design, or those in more technical roles. We are a customer of Visio and I'm a solution architect.
How has it helped my organization?
Visio helps to depict what's on my mind, it flows between the different components that we're designing. Visio is very good at illustrating advanced topics which helps my team understand what I'm trying to get across
What is most valuable?
The valuable feature is the simplicity of drawing shapes and connecting them. It's very easy to customize and then group the activities so the solution offers a lot of flexibility. It really provides value.
What needs improvement?
I'd like them to include more stencils for new technologies in the solution. There are plenty of stencils available on the web but it requires researching, downloading, and testing what works. There are some common ones such as when you're working with technologies like Microsoft but it takes me some time to download clip art and try to make them myself.
I would love to see an option to drill down collapsed sections of the diagrams as well as an option to navigate through different pages of diagrams, something that can be more easily summarized, and then go on to the details.
For how long have I used the solution?
I've been using this solution for 10 years.
What do I think about the stability of the solution?
This is a stable solution and there's very little maintenance required. We have a software specialist in the company and that person takes care of all the laptops.
How was the initial setup?
The initial setup is straightforward, it takes around half an hour.
What other advice do I have?
This is a very powerful and useful tool. You can create all types of diagrams and I consider it a must-know option.
I rate this solution a nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Data Center Design Architect at a tech company with 201-500 employees
A stable diagramming tool with a useful grouping feature
Pros and Cons
- "I like that once you create what you need, you can group that, at least within that drawing, and you have access to that new stencil object or that custom object throughout that drawing."
- "Visio is stable; it's gotten to be much more robust since Microsoft took over."
- "The auto-routing feature could be better."
- "The auto-routing feature could be better."
What is our primary use case?
I build either diagrams for solutions or use Visio to create illustrations for slide decks and white papers.
What is most valuable?
There's a much better library of stencils than there used to be. But I still have to create many composite objects to illustrate a software-defined data center or software-defined networking. I like that once you create what you need, you can group that, at least within that drawing, and you have access to that new stencil object or that custom object throughout that drawing.
I do know that Microsoft has extended the ability of Visio to interact with other Microsoft applications. I know you can use Visio elements in spreadsheets and Excel. I know that doing a copy and paste from Visio into a PowerPoint slide is very easy and clean now. It used to be a nightmare.
What needs improvement?
The auto-routing feature could be better. Around 2018, the auto-routing of lines was pretty close to perfect, but it's started to go downhill from there. Keeping the lines attached to endpoints while you manipulate how they run and how they interact with other shapes or near other shapes is becoming very tedious. I would like them to give us the option of opening up the rules for auto-routing and make checkbox selections of what rules we want to apply and what rules we don't.
For how long have I used the solution?
I've been using Visio for about 20 years.
What do I think about the stability of the solution?
Visio is stable. It's gotten to be much more robust since Microsoft took over. It used to freeze or crash with very complex drawings, and I haven't had a freeze or a crash in years.
What do I think about the scalability of the solution?
I think it's scalable. I don't think I challenge what it can do the way I used to. I think Microsoft has probably improved how it uses memory, or they may have solved some memory leak problems because I did not have any issue with the size of a drawing.
I've never reached a limit on the size of a drawing, and usually, autosave is turned on by default. Again, right about the time Microsoft acquired Visio, the autosave function took much longer than it does now. I can also open more additional applications while Visio is running, but it used to hit its limits on that. They have improved its ability to run in the same environment with other big apps.
How was the initial setup?
The initial setup is getting much easier. The deployment piece was actually just part of my license. The IT team can set up definitions of which engineers get what features in Microsoft. That was completely transparent to me this time.
What other advice do I have?
On a scale from one to ten, I would give Visio a nine.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Sr. Industrial Hygienist at a manufacturing company with 10,001+ employees
Helps with organization by facilitating diagramming of complex procedures
Pros and Cons
- "It works really well for flowcharting, it can label."
- "It has improved the way our organization functions; it's a tool that helped me diagram complex procedures, more as a picture versus words, and also for training and letting other people know how to do that same procedure."
- "It should be easier to transition into a new version without having to spend so much time in just one area."
- "I just uploaded the latest version and using it now, and I'm struggling with it."
What is our primary use case?
I am a health and safety professional. I use it for flowcharting, but I also use it for drawing diagrams.
I will do a technical assessment of a workplace scenario of equipment as well as noise measurements, and I will use Visio to draw out the scale.
There are many images that you can put in there and data to create images of workplace exposures.
How has it helped my organization?
It has improved the way our organization functions.
It's a tool that helped me diagram complex procedures. More as a picture versus words.
It also for training and letting other people know how to do that same procedure.
What is most valuable?
It works really well for flowcharting, it can label.
Also, being able to pull the finished drawing out and put it in a Word document is easy, and very useful.
It allowed me to do some things and save them really well. And I found many different things to do with it. It's beyond flowcharting.
The latest version has taken some transitioning and it's a bit of a workaround, but it's also been good. I found the ctrl 1,2,3 buttons that I didn't know about and have been very useful. If you hit ctrl 3 it lets you do your line draw.
What needs improvement?
I just uploaded the latest version and using it now, and I'm struggling with it. It's very different than the other version I have used, and I haven't done any tutorials.
The previous version was easier. It was easy to intuitively figure out what it did. I learned it on my own and it didn't require the review of tutorials. But with this updated version, I am definitely struggling with it. I need to go through the training and go through the tutorials. So far it seems more complex, but maybe it's just different.
It may handle images well, but I don't know yet. It is something that I would like to see in this solution.
It should be easier to transition into a new version without having to spend so much time in just one area. Providing information on what has changed and how to do it would be very helpful.
I would like the option of going back to the way of doing things in the previous version. I don't understand the block system. I had the favorites that I have to build again because somehow they got lost with the upgrade.
In my favorites, I had shapes, fans, and other things. You pull up all of your basic images or search for them, and you could drag them over into your diagram.
For how long have I used the solution?
I have been using Visio for approximately eight years.
We are using the latest version.
What do I think about the stability of the solution?
I have not had any issues with stability. It's a stable solution.
What do I think about the scalability of the solution?
It is easy to scale this solution.
How are customer service and technical support?
I have never contacted technical support.
Which solution did I use previously and why did I switch?
Previously, I did not use another solution. It was a discovery.
I came across Visio, I saw what I could do with it, and I just continued to expand my uses.
How was the initial setup?
The initial setup is straightforward. With this new version, it is a bit confusing.
With the previous version, I was able to have all of my favorites, I was able to pull objects and do an arrow as a connector, and I had to stop and learn how to do that.
I like the way it was earlier, but it could be just my learning curve.
What other advice do I have?
If you have a need for flowcharting, organizing, or creating diagrams, I think you should check it out. It's worthwhile.
Based on my previous experience with the previous versions, I would rate Visio a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director of Mortgage Banking Projects at a writing and editing position with 1-10 employees
Easy to set up, simple to navigate, and offers good stability
Pros and Cons
- "It's a very meat and potatoes type of product and isn't overly designed. It's very easy to find your way through the solution, as it's not too complicated."
- "Overall, it's very easy to use, it's very intuitive and if you're documenting business processes, it does the trick."
- "Occasionally, the automation feature that helps you easily add the "next step" goes crazy and it will move a bunch of stuff."
- "Occasionally, the automation feature that helps you easily add the "next step" goes crazy and it will move a bunch of stuff on me."
What is our primary use case?
My use case could be anything. What I like to use Visio for is business process design work. Even when we're doing a systems implementation project, I'll use it. One of the things that I tell my clients is that "Before you implement a system, you really need to check your business processes that the system is automating, to make sure that you're not automating a bad process." Therefore, we have a whole methodology on how to do business process design sessions, facilitated sessions. The outcome of those sessions is documented largely in Vizio.
Sometimes, for example, if I've got a good person working on my team, I'll be with the client, facilitating the session and we'll have sticky notes on the wall that represent the process steps, and the outcomes, and the inputs, and all that stuff. We'll be moving those around. And then somebody on my team will be sitting there with Visio, recreating it as we go. If they aren't able to do that, we just take pictures of it and then recreate it in Visio. We clean it up and make it nice looking. However, we use Visio primarily for business and/or project process flows.
How has it helped my organization?
It's a very good visualization tool that helps package everything professionally. It helps clients see where we're going. We're able to capture what we need to capture and we're able to manipulate it the way we want and make it look the way we want, and present it to our clients the way we want.
What is most valuable?
One of the features I like is the automation involved in creating a process. It's really improved over the years. At this point, when you have step one - let's say it's a rectangle with step one in it - and then you're ready for step two, you can just hover the cursor over one side, and then it will automatically add an arrow going to the next box and automatically add a new box. It saves a bit of time there. It's one less aggravation to deal with when you're creating things.
The solution hasn't changed much in 20 years. It's a very meat and potatoes type of product and isn't overly designed. It's very easy to find your way through the solution, as it's not too complicated.
What needs improvement?
Occasionally, the automation feature that helps you easily add the "next step" goes crazy and it will move a bunch of stuff on me. Usually, that's very easily recoverable, however, that's just a little aggravation we have to deal with. It's like an ongoing glitch of sorts. You need to be careful when you are moving the whole image.
If there was a way to make the finished product more interactive somehow, that could be interesting.
For how long have I used the solution?
I've been using the solution for decades. It's been a very long time.
What do I think about the stability of the solution?
The solution is quite stable. To my recollection, I haven't really had to deal with any crashes or big bugs. It's reliable.
What do I think about the scalability of the solution?
I'm just a small consulting firm. Basically, it's just me and a group of trusted subcontractors that I network with across the country. The biggest project and the biggest team of people I've ever had on a project is 25.
We don't have enterprises that we deploy to. We just put it all on our computers or on our laptops and that's it.
How are customer service and technical support?
I don't ever recall using technical support, and if I did, it was likely well over ten years ago at this point. Therefore, I can't really speak to their knowledgeability or responsiveness.
How was the initial setup?
The initial setup is very straightforward. All you do is implement or install it on your laptop. It has a few defaults that I don't like, however, that I can change. For example, the process boxes might be colored purple or something, and I just want them clear, so that's not a big deal. There are some pre-settings you can adjust so that it defaults to how you need it to look every time.
What's my experience with pricing, setup cost, and licensing?
I have a subscription to Microsoft 365 that automatically updates all of the versions to whatever is the most recent. I have to have a special subscription to get Visio though. Therefore, I've got one subscription to Microsoft that has all of the basic Office products, and then another one for Visio and Microsoft Project.
Which other solutions did I evaluate?
I did run across at one of my clients several years ago, another process building software. I don't remember the name of it. I'd have to look it up, however, I recall it was really slick and nice and cool. In my mind, it was a little too over-engineered and overly complicated for what I like to do. I'd have to be careful that we're not losing sight. We're not missing the forest for the trees when we get into the business process design. Therefore, I didn't really feel I was missing out by not adopting it.
What other advice do I have?
I'm a consultant.
I tend to use the latest version of the solution. I try to keep everything up to date. That said, I'm unsure as to which version I'm on right now.
We're a small consulting shop. Right now, there's three of us and the roles are generally around facilitating business process design sessions. That's what we usually do is. Typically, I will stand up and facilitate with the client. We'll have a room full of clients - maybe 10, and sometimes it has the vendor - and our team. I will facilitate, we'll capture all of the discussions. We'll put everything on sticky notes, on a wall, with our methodology. And then my folks will capture all of that on Visio and on Microsoft Word. Then we go back to clean it all up and make it presentable.
Overall, it's very easy to use. It's very intuitive and if you're documenting business processes, it does the trick. It's not like there's no other software out there that will do something similar or something as well. However, I've used Visio for so long. It's just a habit and I don't see any reason to try anything else.
I'd rate it ten out of ten. There's a reason I've been using it for so long. It does everything I need it to do without having too many confusing bells and whistles
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: April 2026
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