Our primary use case of this product is to create diagrams for the solutions I'm designing. Others may use it to provide graphical explanations of complex topics, or even for organizational charts. We have around 20 users in very different roles - IT, processing, design, or those in more technical roles. We are a customer of Visio and I'm a solution architect.
Visio helps to depict what's on my mind, it flows between the different components that we're designing. Visio is very good at illustrating advanced topics which helps my team understand what I'm trying to get across
The valuable feature is the simplicity of drawing shapes and connecting them. It's very easy to customize and then group the activities so the solution offers a lot of flexibility. It really provides value.
I'd like them to include more stencils for new technologies in the solution. There are plenty of stencils available on the web but it requires researching, downloading, and testing what works. There are some common ones such as when you're working with technologies like Microsoft but it takes me some time to download clip art and try to make them myself.
I would love to see an option to drill down collapsed sections of the diagrams as well as an option to navigate through different pages of diagrams, something that can be more easily summarized, and then go on to the details.
I've been using this solution for 10 years.
This is a stable solution and there's very little maintenance required. We have a software specialist in the company and that person takes care of all the laptops.
The initial setup is straightforward, it takes around half an hour.
This is a very powerful and useful tool. You can create all types of diagrams and I consider it a must-know option.
I rate this solution a nine out of 10.