I use the solution to make graphs and schemas for infrastructure, application, and documentation.
Database Specialist at a tech services company with 51-200 employees
Provides a lot of flexibility in writing graphs and customizing them and has many features compared to its competitors
Pros and Cons
- "The product provides a lot of flexibility in writing graphs and customizing them."
- "The solution is pretty expensive."
What is our primary use case?
How has it helped my organization?
We need proper documentation. The tool helps us during the project initiation to visualize things.
What is most valuable?
I have used it for so long that it is the product that I can work my best with. It has a lot of features compared to other competitors. The product provides a lot of flexibility in writing graphs and customizing them. It has a lot of stencils that we can use to make it seamless. I haven't seen that in other products.
What needs improvement?
The solution is pretty expensive. It could be cheaper.
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January 2026
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For how long have I used the solution?
I have been using the solution for 20 years.
What do I think about the stability of the solution?
I rate the tool’s stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the tool’s scalability a six out of ten. I do not need to scale it much.
How are customer service and support?
I do not contact support for Visio. I contact them for SQL Server. Sometimes, the knowledge of the people I talk to is not that good. Sometimes it's great, and sometimes it's not that good. It depends on the person who takes the case.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I used draw.io in the past, but it was fairly limited compared to Visio. It didn't have a lot of functionality compared to Visio.
How was the initial setup?
The setup is pretty easy. We just have to install the tool. We do not have to do a lot of configuration. It would be somewhat different in a business setup, though.
What's my experience with pricing, setup cost, and licensing?
I have a Microsoft 365 license.
What other advice do I have?
I prefer Visio. I have been working on it for a long time. It is a hassle to learn another tool. I will recommend the product to others. Overall, I rate the solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Useful templates, user-friendly, and highly reliable
Pros and Cons
- "A major benefit of Visio is its user-friendliness. Upon opening the program, you have access to a variety of pre-made templates, saving you time and effort. All you need to do is input your data into the template and you're ready to proceed with your project."
- "One issue I've noticed is that when working on a shared video link with a friend for Visio, there can be a delay in changes reflecting on their screen after I've made them. This also occurs when we're working on the same document. It would be beneficial if changes could be reflected in real-time. Additionally, I've experienced some text size issues with the flow task feature. Sometimes when I enter text, it appears very small, and increasing the size causes it to extend beyond the diagram, creating formatting issues. It would be helpful if these text and formatting issues could be addressed."
What is our primary use case?
I utilized Visio to craft visual aids for my presentations, including diagrams that visually illustrate data, such as flowcharts. Additionally, the solution was used to generate diagrams that showcase a series of connected ideas using arrow charts.
What is most valuable?
A major benefit of Visio is its user-friendliness. Upon opening the program, you have access to a variety of pre-made templates, saving you time and effort. All you need to do is input your data into the template and you're ready to proceed with your project.
What needs improvement?
One issue I've noticed is that when working on a shared video link with a friend for Visio, there can be a delay in changes reflecting on their screen after I've made them. This also occurs when we're working on the same document. It would be beneficial if changes could be reflected in real-time. Additionally, I've experienced some text size issues with the flow task feature. Sometimes when I enter text, it appears very small, and increasing the size causes it to extend beyond the diagram, creating formatting issues. It would be helpful if these text and formatting issues could be addressed.
For how long have I used the solution?
I have been using Visio for approximately a couple of months.
What do I think about the stability of the solution?
The solution is stable. I did not face any crashing or issues.
I would recommend Visio to individuals who don't necessarily use Microsoft software. With Visio, they can create visualizations and diagrams easily. Additionally, they have the option to download and share their work on their preferred platform, such as Google. Visio can be used for multiple platforms, regardless of whether you use Microsoft, Google, or other cloud-based services such as Amazon Web Services.
I rate the stability of Visio a ten out of ten.
What do I think about the scalability of the solution?
In my experience, Visio is highly scalable. I've used it within an organization that utilizes Microsoft OneDrive and Teams for their operations. This allowed for easy integration of Visio with the organization's existing Microsoft software and made it simple to share diagrams and visualizations with anyone in the company, regardless of their position or location within the organization.
We have approximately 1,000 people using the solution in the branch of the company I am working in.
How are customer service and support?
I have not faced any issues to need support.
How was the initial setup?
Setting up Visio is a simple process. You can access it via the website and generate a link, which can be shared with others in just a matter of minutes.
What about the implementation team?
I can do the deployment of the solution.
What's my experience with pricing, setup cost, and licensing?
My organization has paid for the solution. However, I have used it personally without payment. There is a free option available.
What other advice do I have?
I rate Visio a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Visio
January 2026
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,733 professionals have used our research since 2012.
Product Director at a outsourcing company with 1,001-5,000 employees
Very useful for network layout designs; regular additions and feature upgrades
Pros and Cons
- "They provide continual enhancements which are always very useful."
- "Extremely large complex drawings need to be saved on the cloud for access."
What is our primary use case?
This tool is mainly used by our engineers for network layout designs, to either document what's being deployed for a customer or to put together a proposal. We use it as a tool to graphically depict the network we're proposing to the customers showing what it will look like and which components will be included. We are customers of Visio and I'm the product director with sector security.
What is most valuable?
The solution has many readily available shapes and icons. Visio is a kind of industry-standard to some extent. Many companies have icon sets that can be imported into Visio and then used for network graphics or to specifically show a manufacturer's product model number. It's very useful. Visio has always been a pretty good product with continual updates. There will often be new features you didn't know you needed but once they're included, you can't imagine being without them. They're on the right track as far as I'm concerned.
What needs improvement?
If you get large networks where you're trying to detect everything in the network and you get lots of minute details, the drawings can get too large to send via email. You have to put it in cloud storage for people to access it. That's a byproduct of having a large, very complex graphic.
What do I think about the stability of the solution?
I've never had any problem with stability and all of them.
What do I think about the scalability of the solution?
I've never heard of any concerns regarding scalability.
How are customer service and support?
Our own internal IT department deals with any support issues.
How was the initial setup?
Sometimes if you have to import icon or figure sets, it can be a little bit challenging. For the most part, it's pretty straightforward.
What other advice do I have?
I rate this solution 10 out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT department manager at a recreational facilities/services company with 1,001-5,000 employees
Scalable and stable solution for creating system plans and hardware equipment structure
Pros and Cons
- "I find the control flow and settings features valuable."
- "The control flow feature needs to be improved. I compared Visio to Bizagi and found that control flow is better with Bizagi. The improvements that can be made to the solution depends on the user."
What is our primary use case?
We use the tool for creating system plans and some hardware equipment structure.
How has it helped my organization?
I find the control flow and settings features valuable.
What needs improvement?
The control flow feature needs to be improved. I compared Visio to Bizagi and found that control flow is better with Bizagi. The improvements that can be made to the solution depends on the user. We don't want to restrict a user on what he can use and for what.
For how long have I used the solution?
I have been using the solution for several years.
What do I think about the stability of the solution?
I have found Visio to be a stable solution.
What do I think about the scalability of the solution?
Visio is a scalable solution. We have around 20-25 users for the tool.
How are customer service and support?
The support for Visio from Microsoft is fine and subscription-based. We have an enterprise agreement with Microsoft so the subscription is for three years. Therefore, we can solve all types of problems that Visio has.
How was the initial setup?
The setup of Visio is straightforward.
What's my experience with pricing, setup cost, and licensing?
The pricing of Visio is much better. It has a free version of the cheapest functionality which is enough for us.
What other advice do I have?
I am using the latest version of Visio. I would rate the solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Solutions Architect at a insurance company with 1,001-5,000 employees
Easy to implement in-house with excellent flexibility and good performance
Pros and Cons
- "It's a very flexible solution."
- "It requires a lot of skill to get into it."
What is most valuable?
The solution is easy to set up.
The stability is okay. The performance is pretty good.
It's a very flexible solution.
What needs improvement?
It requires a lot of skill to get into it.
It requires more simplicity. You have two options. Either you go very simple, then it's quite a hurdle to get into it or you go very complex. It's a hurdle too. However, when you decide to go complex, then you know exactly what you're doing. Therefore, the gap between, let's say, a common user and an experienced user is large. For Draw.io, I can point anybody to Draw.io and they can just get in there and do whatever they want to do, and it works for them. Visio requires someone to be more experienced.
There's also a solution called TAG for writing documents, which is awesome. It's mainly used in universities, education areas, and big pharma. It's an awesome tool. It takes a lot of time to get in there, but when you are in there, you can do basically almost every kind of document without any issues. Visio is much more similar to this. There's complexity and yet you can do anything within it.
I'm not used to the new versions of Visio. There is a standard version. Always when I get in there, I get frustrated as I can't do the things that I like. The usability could be improved.
Stencils are always an issue, however, this depends on the vendors.
The stability can get iffy if you are doing very complex things.
For how long have I used the solution?
I've used the solution quite extensively during the last ten years. It's been a long time.
What do I think about the stability of the solution?
The stability really depends on what you're using and what you're doing. When you get complex, you can get some crashes. I have never figured out why that is. It may happen when you have different cards or registers with a lot of things linked together and grouped. For standard usage, it's awesome. When you do more complex things, well, you might have issues.
What do I think about the scalability of the solution?
I can't say a thing about scalability.
How are customer service and support?
I can't speak to technical support as I don't deal with them. We have in-house support and our in-house support is abysmal. What happens after them, I really can't say. If you call them to ask questions, they just say, "We have to look it up." And that's the last thing you hear. That, however, is an internal issue. It's nothing to do with the quality of the support in general.
Which solution did I use previously and why did I switch?
We did not previously use a different solution.
I do now use Draw.io a lot.
How was the initial setup?
The implementation process is quite simple and straightforward.
Deployment times vary. It depends on how you manage it. If you do a good management process, with document templates and everything, it takes a lot longer. We basically just made packages and rolled them there, using the variables. I'm not a package filler, however, for us, it was easy.
I can't speak to how many people now manage the solution as it is completely outsourced. We don't manage it ourselves.
What about the implementation team?
We handled the implementation in-house. We did not need to hire any consultants or integrators.
What's my experience with pricing, setup cost, and licensing?
I can't speak to the cost of the solution. We are using just the standard licensing terms for an enterprise license agreement with Microsoft, where we basically have a lot of things in there. I don't think it's included in any Office Microsoft 365 licenses. We basically just have a subscription for every license we're using, however, I can't speak to pricing or terms.
What other advice do I have?
I have to let Visio go as most often it's too complex and it takes too much time. I'm rather using Draw.io, which is by far enough for almost everything I do expect if I am really drawing up complex cabling things in a building, for example.
I'm just an end-user. The company I work for is a customer. We don't have a special business relationship with Visio.
I'd give new users the same advice I do for every tool. Be really clear on what you want to achieve. Be really clear that when you do it and do it in a strategical and tactical way. Don't do a single deployment and don't just install it and let users do their thing. Agree on templates, stencils, et cetera, that you're using within the company, and keep it simple and crisp, as simple and crisp as possible.
After using the solution for ten years, I would rate it at an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director of Solution Architecture at a tech services company with 51-200 employees
Easy setup, very stable, and useful for diagramming and mapping data flows
Pros and Cons
- "It is a useful tool to map data flows, network objects, and computer science technology and show to clients. It does what I need it to do. It's a tool I've used the longest, so I know it the best, and that's probably the claim to fame."
- "Sometimes, there is a little bit of a learning curve with it, especially while doing complex network diagrams and getting the lines to snap the way you want them and not overlap or be confusing. It would be great if there was a built-in tutorial. It is not that you can't YouTube, but it would be nice if they gave you some free training. I've been using it forever, but every now and then, I got to do something complicated with it and I wonder how do I do that again. Maybe they do have such information, and I don't know. I have not done research on it because a bunch of people work for me, and some of them are better at it than I am, so I just ask them to do this for me."
What is our primary use case?
I use it for diagramming networks, racks, data centers, data flow applications, etc.
I am using its latest version. We have an M-365 membership, so we can access it in the cloud, but we download the application because it works better.
What is most valuable?
It is a useful tool to map data flows, network objects, and computer science technology and show to clients. It does what I need it to do. It's a tool I've used the longest, so I know it the best, and that's probably the claim to fame.
What needs improvement?
Sometimes, there is a little bit of a learning curve with it, especially while doing complex network diagrams and getting the lines to snap the way you want them and not overlap or be confusing. It would be great if there was a built-in tutorial. It is not that you can't YouTube, but it would be nice if they gave you some free training. I've been using it forever, but every now and then, I got to do something complicated with it and I wonder how do I do that again. Maybe they do have such information, and I don't know. I have not done research on it because a bunch of people work for me, and some of them are better at it than I am, so I just ask them to do this for me.
There are some applications that you can run in an environment, and they will run through, do auto-discovery, and map the network environment. It would be great to see something like that in Visio, but Microsoft probably doesn't want the hassle of having to deal with it because all the ones out there don't work that well anyway. In order to work well, you have to give them a ton of access to your routers and switches, and nobody wants to do that because it is a security issue.
For how long have I used the solution?
I have been using this solution for 15 years.
What do I think about the stability of the solution?
Its stability is excellent. It is a very stable application.
What do I think about the scalability of the solution?
It is basically a client application, and it has one to one ratio in terms of the application being installed on the client. So, I'm not sure how it scales.
We have 15 users. All are technical architects and engineers. Its usage is moderate. It is just an as-needed tool, but everybody in our two teams needs it.
How are customer service and support?
I never had to contact Visio's technical support.
Which solution did I use previously and why did I switch?
If I did, it was a long time ago. Sometimes, we use PowerPoint for simple diagrams. Obviously, it's not nearly as powerful, but in a pinch, it works.
How was the initial setup?
It is pretty basic, but I've been using it for 15 years. So, you get some stencils, and you build some templates.
What's my experience with pricing, setup cost, and licensing?
We probably have an M-365 E3 license.
What other advice do I have?
It had the same struggles the entire time it has been around. It is a good tool, but it got a little bit of a learning curve. Sometimes, you got to figure out how to make the line snap correctly so it is not really confusing, but it is a valuable tool. People want to use it.
I would rate it an eight out of ten. It is a really good application for what it does. I'm sure there are one or two other solutions out there that are pretty good, but I don't have a lot of exposure to them.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Group IT Business Solutions Manager at a manufacturing company with 1,001-5,000 employees
Easy to set up, stable, and has excellent support
Pros and Cons
- "Drawing flowcharts is the most valuable feature of Visio."
- "Visio can be more user-friendly."
What is our primary use case?
We primarily use Visio for creating business process diagrams and flowcharts.
What is most valuable?
Drawing flowcharts is the most valuable feature of Visio.
What needs improvement?
Visio can be more user-friendly.
I would like to have a drag-and-drop option within Visio.
For how long have I used the solution?
I have been using Visio for many years across various versions.
What do I think about the stability of the solution?
Visio is stable.
What do I think about the scalability of the solution?
I believe Visio is scalable.
How are customer service and support?
We have an enterprise agreement with Microsoft that includes premier support service.
How was the initial setup?
Our IT department completed the initial setup and deployment, which was straightforward.
What about the implementation team?
The implementation was completed in-house.
What's my experience with pricing, setup cost, and licensing?
Visio is included with our Microsoft enterprise license.
What other advice do I have?
I give Visio a nine out of ten.
We have over 300 users.
I recommend Visio.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Logistics Division Manager at a consultancy with 11-50 employees
Easy to deploy, is stable, and scalable
Pros and Cons
- "The solution is user-friendly."
- "The performance sometimes lags and has room for improvement."
What is our primary use case?
I use the solution for process mapping and improvement.
What is most valuable?
The solution is user-friendly.
What needs improvement?
The performance sometimes lags and has room for improvement.
The price has room for improvement.
For how long have I used the solution?
I have been using the solution for a few years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
I give the scalability an eight out of ten.
How was the initial setup?
The initial setup is straightforward. The deployment took under 15 minutes by following the documentation.
What about the implementation team?
The implementation was completed in-house.
What's my experience with pricing, setup cost, and licensing?
We pay annually for the Visio license and it is expensive.
What other advice do I have?
I give the solution a nine out of ten.
Visio is user-friendly and I recommend the solution to others.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: January 2026
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