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Mark Bielz - PeerSpot reviewer
Principal Delivery Lead at Arq group
Real User
Top 5Leaderboard
Intuitive product with easy deployment and maintenance processes
Pros and Cons
  • "The product efficiently visualizes various business processes, including building and networking architecture."
  • "In terms of features, it could provide more automation to display data flowing through architecture."

What is our primary use case?

We use the application for process mapping through architecture. It helps visualize the activities and interactions between 3,000 different systems on the network.

What is most valuable?

The product efficiently visualizes various business processes, including building and networking architecture. It is quite intuitive, and there is a lot of training documentation available. We can import an Excel Spreadsheet with all the essential data, and Visio can build the diagram using it.

What needs improvement?

In terms of features, it could provide more automation to display data flowing through architecture. It should give a real-time data update.

For how long have I used the solution?

We have been using Visio for 20 years.

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Visio
August 2025
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What do I think about the stability of the solution?

It is a stable application.

What do I think about the scalability of the solution?

We have 30 Visio users in our organization, but soon, we will roll out the product for about 200 users. It is scalable.

How are customer service and support?

I take help from our internal IT staff in case of technical issues. If they need further assistance, they approach Visio’s technical support team.

Which solution did I use previously and why did I switch?

I have used Draw.io before. It is free software and designs diagrams quickly. However, it has very limited functionality and is not suitable for enterprises. I would recommend Visio for working on business processes on a day-to-day basis.

How was the initial setup?

The product is easy to deploy and maintain. It takes a few minutes to complete the process and requires one admin executive to work on it. It received automated updates.

What's my experience with pricing, setup cost, and licensing?

The product is inexpensive if you already have Microsoft products in your environment. The license encompasses all the required services.

What other advice do I have?

I recommend Visio to others and rate it a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mohamed El Wakeel - PeerSpot reviewer
Group IT Business Solutions Manager at a manufacturing company with 1,001-5,000 employees
Real User
Easy to set up, stable, and has excellent support
Pros and Cons
  • "Drawing flowcharts is the most valuable feature of Visio."
  • "Visio can be more user-friendly."

What is our primary use case?

We primarily use Visio for creating business process diagrams and flowcharts.

What is most valuable?

Drawing flowcharts is the most valuable feature of Visio.

What needs improvement?

Visio can be more user-friendly.

I would like to have a drag-and-drop option within Visio.

For how long have I used the solution?

I have been using Visio for many years across various versions.

What do I think about the stability of the solution?

Visio is stable.

What do I think about the scalability of the solution?

I believe Visio is scalable.

How are customer service and support?

We have an enterprise agreement with Microsoft that includes premier support service.

How was the initial setup?

Our IT department completed the initial setup and deployment, which was straightforward.

What about the implementation team?

The implementation was completed in-house.

What's my experience with pricing, setup cost, and licensing?

Visio is included with our Microsoft enterprise license.

What other advice do I have?

I give Visio a nine out of ten.

We have over 300 users.

I recommend Visio.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Visio
August 2025
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
866,218 professionals have used our research since 2012.
Victor Claveria - PeerSpot reviewer
Logistics Division Manager at 3PL
Real User
Easy to deploy, is stable, and scalable
Pros and Cons
  • "The solution is user-friendly."
  • "The performance sometimes lags and has room for improvement."

What is our primary use case?

I use the solution for process mapping and improvement.

What is most valuable?

The solution is user-friendly.

What needs improvement?

The performance sometimes lags and has room for improvement.

The price has room for improvement.

For how long have I used the solution?

I have been using the solution for a few years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I give the scalability an eight out of ten.

How was the initial setup?

The initial setup is straightforward. The deployment took under 15 minutes by following the documentation.

What about the implementation team?

The implementation was completed in-house.

What's my experience with pricing, setup cost, and licensing?

We pay annually for the Visio license and it is expensive.

What other advice do I have?

I give the solution a nine out of ten.

Visio is user-friendly and I recommend the solution to others.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
VP of Products at a tech vendor with 11-50 employees
Real User
Self-explanatory tool that helps communicate processes clearly and easily
Pros and Cons
  • "The tools tab within Visio has been amazingly useful, and it is updated quite frequently. Along with how Visio handles components and everything else, I would call it an easy-to-use tool."
  • "From my perspective, Visio could probably add more help guidelines for users, and I would prefer to see more intuitive user interfaces to help with dragging and dropping, using the right components, etc."

What is our primary use case?

I use Visio to elaborate on the workflows and use cases that I see for my product, and also to illustrate specific processes for users of the product. In essence, I use Visio to help visually represent processes and as a communication tool that lets me explain things to end users in a simple manner.

At the same time, I also use Visio as a base from which to communicate with my technical team so that they are able to better understand the user's perspective while they are developing the product. I use it on both fronts, especially since I have been in a role which is more on the consulting side while having to liaise with both the end users and the technical team. For all these use cases, Visio has been a key tool which has been very helpful to me.

What is most valuable?

The tools tab within Visio has been amazingly useful, and it is updated quite frequently. Along with how Visio handles components and everything else, I would call it an easy-to-use tool. Anyone with years of experience in IT who has just been introduced to Visio won't feel like they want to shy away from it because the entire tool itself is self-explanatory.

I have personally used Visio across three different organizations that I've been in, and I have been more happy using Visio than any of its competitors.

What needs improvement?

From my perspective, Visio could probably add more help guidelines for users, and I would prefer to see more intuitive user interfaces to help with dragging and dropping, using the right components, etc. For example, more tooltips would be appreciated, such as when hovering over a component with the mouse.

It would also be helpful is there were an option to customize the fields and diagrams based on the color, because sometimes you get a black and white coloring with your diagram, whereas I would prefer to have it set to my corporate template and color scheme, which can be a bit difficult to get right. 

For how long have I used the solution?

I have been using Visio for more than eight years.

What do I think about the stability of the solution?

I would give Visio a nine out of ten for stability.

What do I think about the scalability of the solution?

Based on my own personal usage, I find Visio very scalable as there are a lot of a options available to explore. Because of this, it is often used by people like myself who liaise between product users and other people such as technical architects who need to communicate their architectures.

I don't know the exact figure, but I would say there are around 10-15 people who use it in my company.

I would give it an eight out of ten for scalability.

How are customer service and support?

I haven't yet needed to reach out for technical support.

Which solution did I use previously and why did I switch?

Before Visio, I used Enterprise Architect (EA).

How was the initial setup?

I had my IT team help me so it was pretty straightforward. I would rate it an eight out of ten for ease of setup.

What about the implementation team?

My IT team took care of the implementation, so I don't know the technicalities of it all. The IT team's work in implementing it was an organization-wide activity.

What's my experience with pricing, setup cost, and licensing?

We have about 10 to 15 people with Visio licenses in my company, but I wasn't involved in the direct negotiation of the prices and since this was taken care of by my administrative office.

What other advice do I have?

I would definitely recommend Visio and I would rate it an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Adel Alfeky - PeerSpot reviewer
PMO Director | Principal Enterprise Architect at InnovationTeam
Real User
The data analysis is not good but has good stability and is easy to deploy
Pros and Cons
  • "The solution is easy to scale."
  • "There is a limitation in Visio."

What needs improvement?

There is a limitation in Visio. The solution is not aligned with a database. I can't submit more than one request at a time or do any calculations or have multiple users, or multiple procedures.

Microsoft needs to put more effort into data analysis around the tips and workflow related to the number of skills, procedures, and any small analytical information.

I would like Visio to use AI to evaluate the processing side because currently, it is not logically based.

I would like to have reports added to the solution. For example, if I drove a business process that related to a service, and this service related to another service, I would depict some servers. Reports which predict that from more than the related service would be very beneficial. These related procedures or related processes would take place on the solution's servers, database, and application.

For how long have I used the solution?

I have been using the solution for ten years.

What do I think about the stability of the solution?

I give the stability of the solution a ten out of ten.

What do I think about the scalability of the solution?

The solution is easy to scale.

We currently have around 20 users.

How are customer service and support?

The technical support is easy to access and receive resolution.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

I give the cost of Visio a five out of ten.

What other advice do I have?

I give the solution a five out of ten.

There may be other solutions that are better than Visio on the market but when we complete an analysis we can conclude that the cost and ease of use of Visio are good.

I recommend the solution to other users.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
SQL Server Developer at a computer software company with 51-200 employees
Real User
Stable and lets you create data models and diagrams
Pros and Cons
  • "The most valuable feature of Visio is diagram creation. If you have a presentation, you can create your data model using Visio."
  • "An area for improvement in Visio is pricing. It's a costly tool for my company because it only uses Visio occasionally."

What is our primary use case?

The company uses Visio for a maintenance project occasionally. I use Visio for infrastructure architecture and create data models on it.

What is most valuable?

The most valuable feature of Visio is diagram creation. If you have a presentation, you can create your data model using Visio. The tool has Microsoft components you can find in Microsoft Power BI, particularly the drag-and-drop functionality and link creation between the two components.

What needs improvement?

An area for improvement in Visio is pricing. It's a costly tool for my company because it only uses Visio occasionally.

For how long have I used the solution?

I've only used Visio four or five times in the ten years it's been in my company.

What do I think about the stability of the solution?

Stability-wise, Visio is an eight out of ten.

What do I think about the scalability of the solution?

I didn't see the option to scale Visio because it's one user at a time and installed on your local machine, so I'm not sure about its scalability.

How was the initial setup?

The initial setup for Visio is easy because it's a Microsoft product.

What's my experience with pricing, setup cost, and licensing?

Visio is a pricey tool. It's a five out of ten, cost-wise. It would be great if it had a pay-per-use licensing model because my company uses it sparingly. If Visio had a two-day use license, that would be helpful.

What other advice do I have?

My company uses Visio, but not very frequently.

My rating for Visio is eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Executive Director at a manufacturing company with 10,001+ employees
Real User
Provides a lot of options and functionality for technical reporting
Pros and Cons
  • "It is ideal for putting out flowcharts and swim charts. It's really good. It has all the various options to use, particularly depending on what kind of audience you have. It provides you different kinds of options to insert the pictures and explain things."
  • "One thing that I always felt was missing was the ability to integrate with other Microsoft products, particularly with things like SharePoint or other Excel Office tools. It may be available, but it is not as good as it could be."

What is our primary use case?

I use Visio for pretty much all of my landscape diagrams and for anything for management reporting, particularly on the technical side.

What is most valuable?

Visio has been something that I've been using for many, many years. It is ideal for putting out flowcharts and swim charts. It's really good. It has all the various options to use, particularly depending on what kind of audience you have. It provides you different kinds of options to insert the pictures and explain things. It really suited my requirements and I love it.

I have been able to get most of my things done using what's already been provided. It comes with a lot of functionality.

Another good thing I like about it is that it is already in the cloud. It's well integrated and I don't have any additional requirements at this point.

What needs improvement?

One thing that I always felt was missing was the ability to integrate with other Microsoft products, particularly with things like SharePoint or other Excel Office tools. It may be available, but it is not as good as it could be. There are some other tools that are very well integrated, but maybe they bought the product from a different company but it looks like the integration is not as seamless as other products that I work with.

For how long have I used the solution?

I have been using Visio for many years.

What do I think about the stability of the solution?

I really have not encountered any issues. It is very simple to use. I never had formal training or anything of that kind. I just started using it and I learned it as I was using it.

What do I think about the scalability of the solution?

In terms of scalability, Visio is single user, right? There's no challenge in terms of scalability.

It's open for everybody. It's a part of a package that we negotiated as a part of our licensing agreement with Microsoft. It's available to more or less all the users.

How are customer service and support?

We have Microsoft support but I have never had a need to reach them. I think they're doing a pretty good job. There is a quarterly business review that we do for any issues that we have. That's not for Visio as such, but it is for all the enterprise products that we have from Microsoft.

Which solution did I use previously and why did I switch?

I have never used anything else. I've always been using Visio.

We have multiple options available in the organization and Visio is one of them that I use. Of course, I use a lot of PowerPoint too, but Visio is among my favorite ones.

How was the initial setup?

The initial setup is very simple.

What's my experience with pricing, setup cost, and licensing?

I don't know pricing in particular for Visio, but since it is a deal that is negotiated, I'm assuming it's good. It's a part of the package that we have from Microsoft for all the tools that we procured from them.

What other advice do I have?

My advice to anyone would be to try it out. Not many people are very familiar with it. A lot of people probably use PowerPoint. All the people who use PowerPoint should try it out, particularly if you are using a lot of detailed pictures. It's good for the techies, primarily for explaining things to the management. I think people who are into the techno-functional and mid-management level, who also have a technical background and are moving up to the management roles, it's a great tool for those people. It is pretty flexible. It provides a lot of options and it is very user friendly and it definitely provides a lot of value.

Particularly for enterprise architects and for people who are looking at drawings or putting together landscape diagrams and trying to document things at a high level, it is very good. Not necessarily at a very granular level, but at a high level, it's a great tool.

On a scale of one to ten, for me Visio is a 10. I don't think I've ever encountered a situation where I couldn't do something with it.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Naresh Rayakwar - PeerSpot reviewer
Lead architect at Tech Mahindra Limited
Real User
Top 5Leaderboard
Useful and easy to use
Pros and Cons
  • "The most valuable feature is how easy it is to use."
  • "Visio could be improved by adding more features. If you look at draw.io, they have more features. Also, if you want to design something for the cloud, Microsoft Azure still isn't enabled, so you need to install the plugin. This prototype is easily available, though."

What is our primary use case?

My primary use case is for designing the architecture diagram and the network diagram. 

What is most valuable?

The most valuable feature is how easy it is to use. 

What needs improvement?

Visio could be improved by adding more features. If you look at draw.io, they have more features. Also, if you want to design something for the cloud, Microsoft Azure still isn't enabled, so you need to install the plugin. This prototype is easily available, though. 

For how long have I used the solution?

I have been using this solution for almost ten years. 

What do I think about the stability of the solution?

The stability is quite good. There is not much maintenance really required. If it's on your desktop and something goes wrong, it is usually available to repair again. You don't need anyone else to maintain it. 

Which solution did I use previously and why did I switch?

I previously used the Sparx System Enterprise Architect, but my experience with it was limited. It was discontinued because they stopped the licensing. 

How was the initial setup?

The installation was straightforward. It takes about five to ten minutes and you can do it yourself. 

What about the implementation team?

I implemented myself. 

What's my experience with pricing, setup cost, and licensing?

I pay for the license and it is very expensive. If you're only going to use this tool from time to time, you can save money by just using the available online tools. But if you plan on using it heavily, then it's worth it to invest. 

What other advice do I have?

I would rate this product an eight out of ten. I recommend this product to others because it's a useful tool for designers and architects. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.