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Gavin Bérubé - PeerSpot reviewer
Enterprise Architect at a comms service provider with 5,001-10,000 employees
Real User
Top 5
Sep 25, 2024
Creating effective business process visualizations and helps with communication but requires better AI support
Pros and Cons
  • "The task sequencing, the process level views, and the ability to communicate between lanes are valuable features in Visio."
  • "In terms of enterprise architecture, Visio is limited."

What is our primary use case?

With Visio, I create visual representations of business processes, which helps people understand the notation and communicate ideas effectively. I use BPMN templates to depict these use cases.

How has it helped my organization?

Visio is used to show processes in a way that people understand easily.

What is most valuable?

The task sequencing, the process level views, and the ability to communicate between lanes are valuable features in Visio. It is intuitive for users to drag and drop templates and figures, making it easy to use.

What needs improvement?

In terms of enterprise architecture, Visio is limited. It is also behind in supporting AI-related projects and might need better integration with other products.

Buyer's Guide
Visio
January 2026
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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For how long have I used the solution?

I have used Visio for over 20 years.

What do I think about the stability of the solution?

Visio is stable, although my version is at least five or six years old. Stability can be impacted by the age of the software and whether updates are being applied.

What do I think about the scalability of the solution?

Visio is the poor man's version of a modeling tool, and it does not scale well.

How are customer service and support?

I have never used Microsoft's support for Visio specifically. However, I face challenges with Microsoft for personal systems due to constant new requirements. For Visio, I don't receive updates under my current subscription.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I used QualiWare in the past, finding Visio to be less complex in comparison. However, the switch was due to the perception that QualiWare was too hard to use and not user-friendly.

How was the initial setup?

Initial setup can be tailored to different levels of complexity, starting with high-level mission statements and breaking them down into business units and value chains.

What about the implementation team?

It usually involves teams, which could range up to twenty, thirty, or forty people depending on the size of the project. Small activity teams handle more short-term deliveries.

What's my experience with pricing, setup cost, and licensing?

I purchased an older version of Visio and pay about twelve or thirteen dollars a month, but this subscription does not include Visio updates. For other solutions like project management or architecture tools, specialized tools would be more effective.

What other advice do I have?

I would prefer an easy-to-use, comprehensive enterprise architecture and portfolio management tool that is integrated. 

There should be a strong linkage between portfolio management and architecture to ensure efficient management of inventories and life cycles. 

Additionally, a multi-disciplinary approach in architecture delivery can help address various requirements promptly.

I'd rate the solution seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Zandile Mushi - PeerSpot reviewer
Network Administrator at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
Mar 18, 2024
Offers ease of deployment and good integration capabilities
Pros and Cons
  • "It is a scalable solution."
  • "The product's installation phase can be a difficult process if you don't have the deployment script with you since it is very important to know what you are doing when you are dealing with the setup process."

What is our primary use case?

I use the solution in my company for Microsoft Active Directory and for monitoring purposes.

What is most valuable?

The most valuable features of the solution revolve around the ease of deployment it offers. It is also easy to understand about the product and its deployment process. I enjoy the fact that since Visio is a Microsoft product, everything is linked and synchronized in our company's environment.

What needs improvement?

From an improvement perspective, the setup process needs to be made easy.

For how long have I used the solution?

I have experience with Visio. My company is a customer of Microsoft.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution.

In my company, 48 people use the product.

How are customer service and support?

I haven't interacted much with the solution's technical support. I contacted the solution's technical support to deal with an issue with the offline products.

How was the initial setup?

The product's installation phase was okay. The product's installation phase can be a difficult process if you don't have the deployment script with you since it is very important to know what you are doing when you are dealing with the setup process. Visio's setup process is the same as Oracle's installation phase. If Visio is being installed in some company, it is important to have the script to help you know what you need to do since you can't install it on your own and make it work. In general, you need to know what to select to install the product properly.

The solution is deployed using Azure's cloud services.

What's my experience with pricing, setup cost, and licensing?

The product is expensive, but it is cheaper if you buy it as a part of a bundle or an enterprise-level agreement.

What other advice do I have?

I recommend the product to those who plan to use it. As an IT professional, we don't like to confuse people by giving them multiple options. It is better for people to explore different products, and later on, if, as IT professionals, we find the products are not compatible with the users' requirements, then we might suggest some tool with better features to such users.

It is neither too difficult nor too easy to learn to use Visio.

The product's integration capabilities with other platforms have helped improve our company's overall workflow.

I rate the overall tool an eight out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Visio
January 2026
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
Enas Selim - PeerSpot reviewer
Product Manager at a computer software company with 1,001-5,000 employees
Reseller
Top 10
Nov 28, 2023
A software for drawing a variety of diagrams which include flowcharts, org charts, building plans, floor plans, data flow diagrams
Pros and Cons
  • "The primary functionality revolves around the creation of flow diagrams and diverse Building Information Modeling (BIM) using contemporary and pre-established notations. In my perspective, these ready-made notations prove highly beneficial. Despite being a compact tool, it is effective for tasks such as drawing organizational charts, making it a straightforward and uncomplicated tool."
  • "Indeed, Visio should progress beyond its current stage of solely drawing diagrams and transition into a more advanced phase, possibly integrating with different packages or aligning with Microsoft's offerings. It could potentially evolve into a comprehensive business process management solution, comparable to tools like Addis or Signavio, thereby competing in the realm of process management tools. It might be advantageous to explore functionalities such as process simulations or benchmarking, introducing simulators to discern potential bottlenecks or errors within complex flow diagrams. This addition would prove valuable for business analysts seeking insights into the intricacies of their diagrams, aligning with the evolving trends observed over the past six years."

What is our primary use case?

Primarily, I employ it for business analysis purposes. In my previous role as a business analyst, I utilized it for process analysis, management, and the creation of visual representations such as flow diagrams. Working in telecom domains and government sectors, Visio proved valuable for presenting processes through flow diagrams and interactive use cases.

What is most valuable?

The primary functionality revolves around the creation of flow diagrams and diverse Building Information Modeling (BIM) using contemporary and pre-established notations. In my perspective, these ready-made notations prove highly beneficial. Despite being a compact tool, it is effective for tasks such as drawing organizational charts, making it a straightforward and uncomplicated tool.               

What needs improvement?

Indeed, Visio should progress beyond its current stage of solely drawing diagrams and transition into a more advanced phase, possibly integrating with different packages or aligning with Microsoft's offerings. It could potentially evolve into a comprehensive business process management solution, comparable to tools like Addis or Signavio, thereby competing in the realm of process management tools. It might be advantageous to explore functionalities such as process simulations or benchmarking, introducing simulators to discern potential bottlenecks or errors within complex flow diagrams. This addition would prove valuable for business analysts seeking insights into the intricacies of their diagrams, aligning with the evolving trends observed over the past six years.

For how long have I used the solution?

I have been using Visio for 16 years. 

What do I think about the stability of the solution?

I would rate it 9 for the occasional crashes. Apart from these, it is stable.

What do I think about the scalability of the solution?

I would rate the scalability 8 out of 10.

How was the initial setup?

The ease of use for review purposes is notable. Even individuals lacking technological expertise can navigate it effortlessly. In my assessment, I would rate it a nine, considering that some users may require familiarity with business model notations, which is distinct from the tool itself. This is analogous to the need for background knowledge when using applications like Excel, where understanding equations and formulas is prerequisite. It takes 

no more than one hour for the complete deployment of all packages. Whether it involves Three hundred sixty-five, Outlook, or any other component, the download and installation process concludes within the span of one hour.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable and I would rate it 6 out of 10.

What other advice do I have?

The rationale behind its efficiency lies in the seamless integration through plug-ins. You can simply plug in, install, and immediately engage in your business activities simultaneously. It requires minimal expertise, except for a basic understanding of business modelization concepts, allowing you to swiftly implement your own configurations without the need for extensive knowledge.

I would rate it 7 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1331349 - PeerSpot reviewer
IT infrastructure manager at a legal firm with 51-200 employees
Real User
Nov 8, 2023
A tool that offers plugins with multiple products to offer a range of functionalities to its users
Pros and Cons
  • "The product's initial setup is really simple."
  • "There are some issues in Visio with the connectors, and it gets tricky when you want to connect objects with each other."

What is our primary use case?

I use Visio for high-level network design, and I use it for home planning since it is easy to use.

What is most valuable?

With Visio, one of its core features stems from the fact that you can get plugins for Cisco, Microsoft, etc. In general, Visio provides a plugin for sample diagrams, graphs, etc.

What needs improvement?

It will be a great improvement if Visio gets upgraded to provide its users more in the area of 3D. With Visio, when I plan for a house and the height of its walls, I should be able to view the walls in a 3D mode, which can be a huge product improvement.

SketchUp is a program that is not as easy as Visio to build 3D models. If I want to build a house in 3D mode with Visio, then I should be able to do so with one click that allows me to change the house model from 2D to 3D. I don't have the latest version of Visio, but in the version of Visio I use currently, I don't see any 3D mode provided to users.

There are some issues in Visio with the connectors, and it gets tricky when you want to connect objects with each other. The aforementioned aspect of Visio can be considered for improvement.

For how long have I used the solution?

I have been using Visio for fourteen years. I don't have the latest version of Visio. I don't remember the exact version of the solution.

What do I think about the stability of the solution?

It is a stable solution. Stability issues only crop up in Visio when there are some normal issues related to Windows or Microsoft Office, which may arise in cases when the system hangs.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution an eight out of ten.

I am the only person who uses Visio in my company.

Which solution did I use previously and why did I switch?

Visio is the first solution I have ever used, which is one of the major reasons why I still stick to it.

How was the initial setup?

The product's initial setup is really simple.

The solution is deployed on an on-premises model.

What's my experience with pricing, setup cost, and licensing?

If I want to buy Visio for myself, I think it will be around 80 to 120 USD, though it is important to consider that I am unsure of its actual costs.

What other advice do I have?

I rate the overall product an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Tarun Singh - PeerSpot reviewer
Deputy Manager at a tech vendor with 10,001+ employees
Real User
Apr 6, 2023
Easy to set up with good drag and drop functionality but lacks flexibility in customization
Pros and Cons
  • "It has a lot of great features."
  • "There should be more items available from a variety of other products that can be integrated."

What is our primary use case?

We use the solution primarily for making high-level and low-level diagrams and making any other diagrams that might have some items available that we can quickly turn around architecture with.

What is most valuable?

I like that I can copy and paste icons and drag and drop items. It has a lot of great features.

It is very stable. It's reliable. 

The solution can scale.

It is easy to set up.

What needs improvement?

There should be more items available from a variety of other products that can be integrated. 

Architectural diagrams could be enhanced further.

The icon support is limited. We'd like third-party icons available to us.

For how long have I used the solution?

I've used the solution for five years. I've used the solution for a while at this point. 

What do I think about the stability of the solution?

The stability is great. I'd rate it nine out of ten. There are no bugs or glitches, and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution can scale. I'd rate the scalability seven out of ten. It could be a bit more scalable. 

We have 4,000 to 5,000 users on the solution.

Which solution did I use previously and why did I switch?

We have used other solutions in the past. There is a product called Lucidchart that I've used. It's more flexible in terms of icons we can use. 

How was the initial setup?

The initial setup is very simple and straightforward. It is not complex or difficult. 

While we have an on-premises deployment, the cloud is available on Office 365

What's my experience with pricing, setup cost, and licensing?

The pricing is fairly reasonable. I'd rate it six out of ten.

What other advice do I have?

We are Microsft partners.

I'd rate the solution seven out of ten.

People should consider the solution. However, there is a lack of customization available. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
SunilAgarwal - PeerSpot reviewer
Executive Vice President and Global Head of Research and Development at a computer software company with 1-10 employees
Real User
Mar 13, 2023
User-friendly with good local technical support and excellent reliability
Pros and Cons
  • "The solution is very user-friendly."
  • "When I create an organization chart in Visio, and I want to show it to management, I shouldn't have to copy and paste it into a PowerPoint presentation or put it into a PDF file."

What is our primary use case?

We primarily use the solution for products, planning, and scheduling. We're using it with Microsoft BI for analytics.

We use the solution for structured preparation for various functions and with our HR team. We also use it for business process automation. 

What is most valuable?

The solution is very user-friendly. 

We're using a lot of flowcharts and business process steps. It's quite helpful. We can easily define roles and activities. 

The solution is stable and reliable. 

It's scalable.

Local technical support is helpful.

What needs improvement?

Instead of pushing the solution to PowerPoint, we'd like to be able to have the same visuals right in Visio instead of moving it to other Microsoft apps. When I create an organization chart in Visio, and I want to show it to management, I shouldn't have to copy and paste it into a PowerPoint presentation or put it into a PDF file. There needs to be better integration with PowerPoint. 

The setup can be a bit complex. 

For how long have I used the solution?

I've used the solution for two years. 

What do I think about the stability of the solution?

It's a stable solution. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution can scale well. Currently, we have 400 users on Visio. We likely will double users in the coming year. 

How are customer service and support?

We have a reseller partner. They offer local support. We raise a ticket and they provide help. If they need to, they can raise a question with Microsoft and we usually will get a solution to our query within a week. 

Which solution did I use previously and why did I switch?

I did not use another solution previously.

How was the initial setup?

The initial setup is slow. It's not straightforward. There is no standardization. We need to create instances on our own at the outset. 

It is a cloud-based solution, we just have to enable it and can immediately start using it. 

What was our ROI?

We likely see an ROI after three or four years. 

What's my experience with pricing, setup cost, and licensing?

The pricing is pay-per-use. Initially, we paid monthly. Now we pay about $200, which is maybe $10 per user per month.

Which other solutions did I evaluate?

I did not evaluate other products before choosing this solution. 

What other advice do I have?

We extensively use Microsoft products. 

I'd recommend the solution to other users. I would rate the solution eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2083653 - PeerSpot reviewer
Head IT Enterprise Architecture - make Digitization a priority at a healthcare company with 1,001-5,000 employees
Real User
Jan 31, 2023
Allows us to document architectures and workflows
Pros and Cons
  • "The usability in general is good. The integration of uploading custom stencils is also very nice."
  • "Integration with other software would be an area of improvement, so that it's not just used to document but also as a center plane for information sharing."

What is our primary use case?

I use this solution for documenting architectures and workflows.

It's a rich-client application, so it's deployed on-premises.

There are about 10 people who use this solution in my organization. We would use it more if the solution were less expensive.

In the future, I will have other licensing models for infrequent users so that they can pay per use for the solution.

What is most valuable?

The usability in general is good. The integration of uploading custom stencils is also very nice.

What needs improvement?

Integration with other software would be an area of improvement, so that it's not just used to document but also as a center plane for information sharing. I would like to have the ability to click on things and be redirected to the application all throughout the process flow.

In the next release, I would like them to provide an application store for stencils from different vendors where we can download new icons and drawing elements.

For how long have I used the solution?

I have worked with this solution for ten years.

What do I think about the stability of the solution?

The stability is mature.

What do I think about the scalability of the solution?

It's a one-to-one application. I don't think there's a need to scale. It's expensive to deploy too many seats, especially if people only need it a few times a year. 

How was the initial setup?

Initial setup is simple.

What about the implementation team?

Implementation was done in-house.

What's my experience with pricing, setup cost, and licensing?

The price could be more flexible for infrequent users. If it's your main utility that you use daily, then it's a good price.

I would rate the pricing as two out of ten.

Which other solutions did I evaluate?

We also evaluated Lucidchart. The cost is the main difference.

One is an online solution, and the other is a native application. There are some functionality differences, but it's a big competitor because it scales much easier, and it has a lower cost for infrequent users. 

If your company usually standardizes on one tool and then you try to exchange information with infrequent users, then obviously the power users move to the tool that's also accessible and usable by the infrequent users.

What other advice do I have?

I would rate this solution as nine out of ten. It's a good tool.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Anthony Uzoh - PeerSpot reviewer
Director, Technology Planning and Human Resource at a tech services company with 11-50 employees
Real User
Top 5Leaderboard
Sep 2, 2024
Good tool for beginners to use on project tracking
Pros and Cons
  • "Visio is outstanding because it has features that are useful for project management."
  • "Visio is not as scalable as other tools due to the proprietary restriction. You cannot customize it or scale it up like the way you do with Trello or Jira. Microsoft places restrictions on things that you can do with Visio."

What is our primary use case?

I use the tool mainly for project tracking. I also use it for the system design of sequence diagrams and the like. I use MS Visio for crafting my flowcharts and network connectivity mock-ups.

How has it helped my organization?

Visio is outstanding because it has features that are useful for project management. However, Visio lacks some features that are available on Jira and Trello. If these features are made available on Visio, then they can make your work easy. I was not guided by a person nor did I use any training for working with Visio. I just picked it up and started using it. Visio is not complex since it is a Microsoft product. Visio is always updated with new features that have made it more robust and enterprise.

What is most valuable?

The modeling features that aid my flowcharting, sequence diagrams, and project tracking are the most valuable. Creating network architectural diagrams has been made easier for me using Visio.

What needs improvement?

The Burndown chart for easier tracking of the progress of any task needs improvement. I would also recommend that the components of Visio be made to use colors to denote and differentiate them from each other especially when working with large diagrams. This will help to eliminate or at least reduce any form of confusion.

For how long have I used the solution?

I have been using the solution for the past ten years.

What do I think about the stability of the solution?

I have not encountered any stability or performance issues with the tool.

What do I think about the scalability of the solution?

Visio is not as scalable as other tools due to the proprietary restriction. You cannot customize it or scale it up like the way you do with Trello or Jira. Microsoft places restrictions on things that you can do with Visio.

How are customer service and support?

MS Visio Customer Service has so far been incredibly professional. I get spot-on responses to my queries almost immediately.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I had used Enterprise Architect but I found Visio much easier to use.

How was the initial setup?

Visio is quite simple to set up.

What about the implementation team?

I implemented Visio in-house.

What was our ROI?

The time I invested in learning how to use Visio has paid off because I can use it to complete my projects quicker. My clients are also happy because the delivery timeline for the projects I did for them using Visio has reduced by 35%.

What's my experience with pricing, setup cost, and licensing?

Cloud-based tools are always cheaper since they are subscription-based. I use the on-premises version of Visio hence the price is quite expensive. However, I believe that the cloud version may not be as expensive as the on-premises version.

Which other solutions did I evaluate?

Yes, I evaluated Enterprise Architect.

What other advice do I have?

I would rate Visio an eight out of ten. The solution is more linear than Trello. Anyone looking to try the solution should go ahead. Visio comes with a trial version which you can use to learn about the tool. If you get familiar with Visio, it is then easy to use more complex solutions that come with a lot of features. However, the advantageous features can be destructive as well. For instance, you want to do something, but you may get distracted, and end up not doing that thing. Visio is quite straightforward and good for beginners.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.