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Integration developer at Blackwoods
Real User
Top 5Leaderboard
Initial setup is straightforward, but customer support service needs to be improved
Pros and Cons
  • "The solution is finely stable."
  • "Its support team could be well-equipped with the required information."

What is our primary use case?

We use the solution mainly for designing purposes. It helps us design activity charts, sequential charts, and other diagrams.

What needs improvement?

They should improve the solution's customer support service.

For how long have I used the solution?

We have been using the solution for more than twenty years.

What do I think about the stability of the solution?

The solution is finely stable.

Buyer's Guide
Visio
August 2025
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
866,218 professionals have used our research since 2012.

How are customer service and support?

The solution's customer service team could be well-equipped with the required information.

Which solution did I use previously and why did I switch?

We used PowerDesigner earlier.

How was the initial setup?

The solution's initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

You have to purchase a license to use the solution.

What other advice do I have?

I rate the solution as a six.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Anthony Busulwa - PeerSpot reviewer
Operations Manager Uganda at a tech services company with 201-500 employees
Reseller
It's flexible and comes with icons, plus it gives you more powerful options when creating diagrams
Pros and Cons
  • "What I like best about Visio is that it's flexible. Sometimes, if I need to draw quickly, I use Microsoft PowerPoint, but if I need icons, which Visio has, I use Visio. I also like that the solution gives me a much more powerful range of options."
  • "The improvement I want to see in Visio is being able to edit it more quickly, particularly when pulling it out of another software and then editing it on that non-Visio software. Currently, the process affects the overall performance because it's not as quick as I want it to be."

What is our primary use case?

I'm into designing, so I'm using Visio for creating diagrams. Mostly it's for network, architecture, or data flow diagrams, depending on what the customers need.

What is most valuable?

What I like best about Visio is that it's flexible.

Sometimes, if I need to draw quickly, I use Microsoft PowerPoint, but if I need icons, which Visio has, I use Visio.

I also like that the solution gives me a much more powerful range of options.

What needs improvement?

The improvement I want to see in Visio is being able to edit it more quickly, particularly when pulling it out of another software and then editing it on that non-Visio software. Currently, the process affects the overall performance because it's not as quick as I want it to be.

If I were to add a new feature in Visio, and if I went wild, it's the feature of creating new diagrams from Visio, even if I'm on another document. If Visio is running in the background while I have another document open, it would be interesting to be able to draw diagrams on that document.

For how long have I used the solution?

I've been using Visio for a few years now.

How are customer service and support?

I didn't contact the Visio technical support team, and from what I know, the IT team didn't have to contact support either. Once, there was a bug, and the IT team couldn't do the installation until the next day, but even then, there was no need to contact the Visio support team. As a product, it's intuitive.

How was the initial setup?

Setting up Visio is easy because you just need to check the block, click, and then it'll be set up, but that's because my company uses Microsoft 365. Setup-wise, I'm rating it as eight out of ten.

What's my experience with pricing, setup cost, and licensing?

I'm not involved in the licensing of Visio for my company. However, for Visio licenses for my customers, I am.

What other advice do I have?

Around fifty people use Visio within my company.

People in the company use Visio whenever necessary, but I use it more frequently. I talk to customers a lot, and I'm part of the sales process, which means I need to create diagrams, so I use Visio a few times a week. My usage is usually greater than other developers in my company.

I don't have any particular advice for people who want to use the solution, but Visio is a user-friendly product and easy to use.

My rating for Visio is eight out of ten because it's a good product.

My company is a Microsoft user.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Visio
August 2025
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
866,218 professionals have used our research since 2012.
Ricardo Camacho - PeerSpot reviewer
Executive Director at Pilares Consultores
Real User
It's stable and the setup is straightforward, but the price is too high for some South American markets
Pros and Cons
  • "Installing Visio is straightforward."
  • "The price could be lower because it is too expensive in South America when paying in dollars or euros."

What is our primary use case?

I use Visio to go to meetings on Zoom.

For how long have I used the solution?

I use Visio all the time.

What do I think about the stability of the solution?

Visio is stable.

What do I think about the scalability of the solution?

Visio is scalable.

How was the initial setup?

Installing Visio is straightforward.

What's my experience with pricing, setup cost, and licensing?

The price could be lower because it is too expensive in South America when paying in dollars or euros.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT/Business Architect at a financial services firm with 51-200 employees
Real User
Stable diagramming and modeling software, but lacks database integration
Pros and Cons
  • "Architecture modeling software with satisfactory standard features. It's also stable and effective in facilitating communication with others."
  • "Integration with other applications need improvement. Having the functionality to integrate with databases will also make this solution better."

What is our primary use case?

We use Visio for architecture modeling. We also use it to facilitate communication with other people.

What is most valuable?

The feature I like most about Visio is that it acts as a facilitator of communication, as it displays information that's easier to understand.

What needs improvement?

The only area for improvement we see in Visio is its integration. It could be improved, but in terms of features, we are really satisfied with the standard features of this solution.

An additional feature I'd like to see in Visio in the future is database integration. It would be good if it could be integrated with a database or data system to better manage the data, which would also help it communicate better with other applications.

For how long have I used the solution?

I've been using Visio for seven years now.

What do I think about the stability of the solution?

We didn't experience any performance issues with Visio. It's a stable solution.

How was the initial setup?

The setup and implementation of Visio went smoothly.

What's my experience with pricing, setup cost, and licensing?

The popularity of a product is an indicator of its price. Because of the popularity of Visio, its price is on the higher side.

What other advice do I have?

I don't have an intensive experience with Visio on architecture.

Within our organization, there are more than 20 users of this solution.

We are satisfied with Visio, but we are not intensive users of it. We have not been able to try out all of its features.

We didn't have a chance to contact technical support because we have not experienced any performance issues from this solution.

My advice to people who would like to try Visio is that it may not be the best solution in the market for architecture modeling, or for other modeling purposes, but it is effective in facilitating communication with others.

With one being the worst and ten being the best, I'm rating Visio a seven.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1014486 - PeerSpot reviewer
Facility director at a aerospace/defense firm with 5,001-10,000 employees
Real User
Very fluid, very interactive, designed to reduce the manual work for basic flowcharts
Pros and Cons
  • "Very interactive with an intuitive interface."
  • "As a user, it, unfortunately, lacks recognition by Microsoft products."

What is our primary use case?

My primary use case of this solution is for process mapping and a little for organizational charts. We are customers of Visio.

What is most valuable?

The solution has a fairly intuitive interface. When it comes to process mapping, the best thing about it is that it's already configured for swim lanes and for drag and drop and easy manipulation of the objects and connection lines. It makes it a very easy-to-use solution. In comparison, if you're using PowerPoint, you have to manually size things and then adjust the font and it's very tedious trying to get everything connected. In contrast, Visio is very fluid, very interactive, and designed with features that reduce the manual work for basic flowcharts.

What needs improvement?

As a user, it would be helpful if Visio was in a native format recognized by Microsoft Word products, but that's not the case.

For how long have I used the solution?

We have been using this product for 20 years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. We're a global company although I'm not sure how many in the company use this product on a regular basis. 

How was the initial setup?

The initial setup is straightforward and the solution is intuitive enough that you can begin using it immediately. 

What other advice do I have?

I rate this solution eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1371327 - PeerSpot reviewer
Power Electronics Engineer at a manufacturing company with 1,001-5,000 employees
Real User
User-friendly with a good interface and fairly simple installation
Pros and Cons
  • "The scalability is good. We can reuse it as a model. It can be modified."
  • "I can't speak to any missing features. It's been fine so far."

What is our primary use case?

I'm using only this tool for our full architecture block diagram development. We're using it for our action projects, what are we are running.

How has it helped my organization?

It's a part of our process where architecture and detailed document development are needed. That's it. From the architecture and flow diagram preparation perspective, when it comes to detailing the documentation before implementing other components can be done in Visio.

What is most valuable?

The solution is stable.

The scalability is good. We can reuse it as a model. It can be modified.

The tool is user-friendly. 

We are able to bring out what we want in terms of our architectural or detailed block diagrams.

The installation is easy.

I'm now used to the user interface. I like it. 

What needs improvement?

I can't speak to any missing features. It's been fine so far.

For how long have I used the solution?

I've used the solution for a while. 

What do I think about the stability of the solution?

The product is stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance is good.

What do I think about the scalability of the solution?

We have found the solution to be scalable. If a company needs to expand it, it can do so.

Most people in our organization use the solution. It is meant for all engineers and then architects. Managers also use it when it comes to representing some project flow processes from the point of view of management.

How are customer service and support?

We haven't dealt with technical support. I cannot speak to how helpful or responsive they are.

How was the initial setup?

The initial implementation is very easy. However, I cannot recall how long it took to actually deploy it.

What about the implementation team?

Our IT team handled the implementation in-house. We did not need outside assistance from integrators or consultants. 

What was our ROI?

It's just a supporting tool. I can't speak to any direct ROI.

What's my experience with pricing, setup cost, and licensing?

While I know that we do have to pay a licensing fee, I can't speak to the exact details. I don't handle that aspect. I'm not sure if there are extra costs on top of the license itself.

What other advice do I have?

We're a customer and an end-user.

We're using the latest version of the solution.

I'd recommend the solution. It's always a useful tool. Instead of using other drawing tools, I'd say that this one is likely the best option.  

I'd rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Process engineer at Siemens Industry
Real User
Top 5Leaderboard
Basic process diagramming tool
Pros and Cons
  • "The valuable feature about Visio is it has all the basic tools for creating processes."
  • "Visio's scalability could be improved. I had a license through my school and it would have been great to be able to collaborate with more people."

What is our primary use case?

My primary use case of Visio is diagramming. It's useful for diagramming any type of process you would want to describe. 

What is most valuable?

The valuable feature about Visio is it has all the basic tools for creating processes. 

What needs improvement?

Visio's scalability could be improved. I had a license through my school and it would have been great to be able to collaborate with more people. 

As for additional features, all these tools differ and Visio has the basics. I don't think it needs to be something more because it's Visio, it's a Microsoft product. 

For how long have I used the solution?

I have been using Visio for two years. 

What do I think about the stability of the solution?

The stability is okay. 

What do I think about the scalability of the solution?

The scalability could be improved. When I was in school, it wasn't possible to collaborate with others. 

How are customer service and support?

I have never contacted Microsoft's technical support. 

How was the initial setup?

The installation was straightforward and I had no problems. It's the same installation process as other Microsoft software: you pay for it, a few clicks, and you're there. 

What about the implementation team?

I implemented this solution myself. 

What's my experience with pricing, setup cost, and licensing?

Visio is the cheapest solution because it has the basics. Everyone starts with Visio for designing processes because doing it in PowerPoint is a mess. I'm still a student, so I don't pay for licensing. 

What other advice do I have?

I rate Visio a five out of ten. When I need to do something simple, Visio is okay. I would recommend this solution to others. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1655025 - PeerSpot reviewer
Portfolio Architect at a insurance company with 1,001-5,000 employees
Real User
Uncomplicated installation, many templates available, but modern update needed
Pros and Cons
  • "Visio has allowed us to create good diagrams for our technical employees to consume. The solution provides templates, is straightforward, and has tools for the easy creation of diagrams."
  • "The solution could improve by making it more modern."

What is our primary use case?

We use Visio in my organization to create architecture diagrams.

What is most valuable?

Visio has allowed us to create good diagrams for our technical employees to consume. The solution provides templates, is straightforward, and has tools for the easy creation of diagrams.

What needs improvement?

The solution could improve by making it more modern.

For how long have I used the solution?

I have used Visio for approximately 15 years.

What do I think about the scalability of the solution?

Every group in my organization can use Visio and approximately 150 people use it. It is a tool that design engineers and architects teams use most. We have approximately 150 people that use it.

How are customer service and support?

I have not needed technical support.

How was the initial setup?

The installation is not complex.

What's my experience with pricing, setup cost, and licensing?

The price of Visio is reasonable.

What other advice do I have?

I rate Visio a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.