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Integration developer at Blackwoods
Real User
Apr 10, 2023
Initial setup is straightforward, but customer support service needs to be improved
Pros and Cons
  • "The solution is finely stable."
  • "Its support team could be well-equipped with the required information."

What is our primary use case?

We use the solution mainly for designing purposes. It helps us design activity charts, sequential charts, and other diagrams.

What needs improvement?

They should improve the solution's customer support service.

For how long have I used the solution?

We have been using the solution for more than twenty years.

What do I think about the stability of the solution?

The solution is finely stable.

Buyer's Guide
Visio
October 2026
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
920,929 professionals have used our research since 2012.

How are customer service and support?

The solution's customer service team could be well-equipped with the required information.

Which solution did I use previously and why did I switch?

We used PowerDesigner earlier.

How was the initial setup?

The solution's initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

You have to purchase a license to use the solution.

What other advice do I have?

I rate the solution as a six.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Security Manager at a computer software company with 1,001-5,000 employees
Real User
Feb 28, 2023
Plenty of features, useful endpoint manager, and responsive support
Pros and Cons
  • "The most valuable feature of Visio is the credential management, endpoint manager, and active directory for Microsoft Azure for our hybrid infrastructure. Additionally, there are plenty of features available."
  • "Visio could improve by simplifying the application to allow the business user more understanding. This will allow us to bring the solution deeper into the organization for use. It can be difficult to navigate and some users tend to rely on third-party applications for auditing, compliance, and policy configuration."

What is our primary use case?

I am using Visio for migration and application development. Additionally, we did a Microsoft Azure landing zone for companies to implement CICD pipelines. 

We typically do hybrid deployments because of the data security issues that can arise. However, there is a lot of opportunity coming for native cloud deployments.

What is most valuable?

The most valuable feature of Visio is the credential management, endpoint manager, and active directory for Microsoft Azure for our hybrid infrastructure. Additionally, there are plenty of features available.

What needs improvement?

Visio could improve by simplifying the application to allow the business user more understanding. This will allow us to bring the solution deeper into the organization for use. It can be difficult to navigate and some users tend to rely on third-party applications for auditing, compliance, and policy configuration.

For how long have I used the solution?

I have used Visio for approximately four years.

What do I think about the stability of the solution?

I rate the stability of Visio an eight out of ten.

What do I think about the scalability of the solution?

We have approximately 10 people using this solution in solution.

I rate the scalability of Visio a nine out of ten.

How are customer service and support?

The support from Microsft has been great. I receive direct calls from support to resolve our issues. They have been responsive and helpful.

Which solution did I use previously and why did I switch?

I do not have experience with other solutions in the same category.

How was the initial setup?

The initial setup is easy. I have been doing it for many years.

What's my experience with pricing, setup cost, and licensing?

I rate the price of Visio a six out of ten.

What other advice do I have?

My advice is this solution is scalable and easy to deploy. It is an asset for an organization, which is looking for an immediate infrastructure to be built on a project.

I rate Visio a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Visio
October 2026
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
920,929 professionals have used our research since 2012.
Anthony Busulwa - PeerSpot reviewer
Operations Manager Uganda at a tech services company with 201-500 employees
Consultant
Jan 21, 2023
It's flexible and comes with icons, plus it gives you more powerful options when creating diagrams
Pros and Cons
  • "What I like best about Visio is that it's flexible. Sometimes, if I need to draw quickly, I use Microsoft PowerPoint, but if I need icons, which Visio has, I use Visio. I also like that the solution gives me a much more powerful range of options."
  • "The improvement I want to see in Visio is being able to edit it more quickly, particularly when pulling it out of another software and then editing it on that non-Visio software. Currently, the process affects the overall performance because it's not as quick as I want it to be."

What is our primary use case?

I'm into designing, so I'm using Visio for creating diagrams. Mostly it's for network, architecture, or data flow diagrams, depending on what the customers need.

What is most valuable?

What I like best about Visio is that it's flexible.

Sometimes, if I need to draw quickly, I use Microsoft PowerPoint, but if I need icons, which Visio has, I use Visio.

I also like that the solution gives me a much more powerful range of options.

What needs improvement?

The improvement I want to see in Visio is being able to edit it more quickly, particularly when pulling it out of another software and then editing it on that non-Visio software. Currently, the process affects the overall performance because it's not as quick as I want it to be.

If I were to add a new feature in Visio, and if I went wild, it's the feature of creating new diagrams from Visio, even if I'm on another document. If Visio is running in the background while I have another document open, it would be interesting to be able to draw diagrams on that document.

For how long have I used the solution?

I've been using Visio for a few years now.

How are customer service and support?

I didn't contact the Visio technical support team, and from what I know, the IT team didn't have to contact support either. Once, there was a bug, and the IT team couldn't do the installation until the next day, but even then, there was no need to contact the Visio support team. As a product, it's intuitive.

How was the initial setup?

Setting up Visio is easy because you just need to check the block, click, and then it'll be set up, but that's because my company uses Microsoft 365. Setup-wise, I'm rating it as eight out of ten.

What's my experience with pricing, setup cost, and licensing?

I'm not involved in the licensing of Visio for my company. However, for Visio licenses for my customers, I am.

What other advice do I have?

Around fifty people use Visio within my company.

People in the company use Visio whenever necessary, but I use it more frequently. I talk to customers a lot, and I'm part of the sales process, which means I need to create diagrams, so I use Visio a few times a week. My usage is usually greater than other developers in my company.

I don't have any particular advice for people who want to use the solution, but Visio is a user-friendly product and easy to use.

My rating for Visio is eight out of ten because it's a good product.

My company is a Microsoft user.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ricardo Camacho - PeerSpot reviewer
Executive Director at Pilares Consultores
Real User
Feb 9, 2022
It's stable and the setup is straightforward, but the price is too high for some South American markets
Pros and Cons
  • "Installing Visio is straightforward."
  • "The price could be lower because it is too expensive in South America when paying in dollars or euros."

What is our primary use case?

I use Visio to go to meetings on Zoom.

For how long have I used the solution?

I use Visio all the time.

What do I think about the stability of the solution?

Visio is stable.

What do I think about the scalability of the solution?

Visio is scalable.

How was the initial setup?

Installing Visio is straightforward.

What's my experience with pricing, setup cost, and licensing?

The price could be lower because it is too expensive in South America when paying in dollars or euros.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Process engineer at Siemens Industry
Real User
Nov 29, 2021
Basic process diagramming tool
Pros and Cons
  • "The valuable feature about Visio is it has all the basic tools for creating processes."
  • "Visio is the cheapest solution because it has the basics."
  • "Visio's scalability could be improved. I had a license through my school and it would have been great to be able to collaborate with more people."

What is our primary use case?

My primary use case of Visio is diagramming. It's useful for diagramming any type of process you would want to describe. 

What is most valuable?

The valuable feature about Visio is it has all the basic tools for creating processes. 

What needs improvement?

Visio's scalability could be improved. I had a license through my school and it would have been great to be able to collaborate with more people. 

As for additional features, all these tools differ and Visio has the basics. I don't think it needs to be something more because it's Visio, it's a Microsoft product. 

For how long have I used the solution?

I have been using Visio for two years. 

What do I think about the stability of the solution?

The stability is okay. 

What do I think about the scalability of the solution?

The scalability could be improved. When I was in school, it wasn't possible to collaborate with others. 

How are customer service and support?

I have never contacted Microsoft's technical support. 

How was the initial setup?

The installation was straightforward and I had no problems. It's the same installation process as other Microsoft software: you pay for it, a few clicks, and you're there. 

What about the implementation team?

I implemented this solution myself. 

What's my experience with pricing, setup cost, and licensing?

Visio is the cheapest solution because it has the basics. Everyone starts with Visio for designing processes because doing it in PowerPoint is a mess. I'm still a student, so I don't pay for licensing. 

What other advice do I have?

I rate Visio a five out of ten. When I need to do something simple, Visio is okay. I would recommend this solution to others. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1654677 - PeerSpot reviewer
Infrastructure Manager at a financial services firm with 201-500 employees
Real User
Nov 25, 2021
Versatile and stable product that helps to streamline documentation
Pros and Cons
  • "The most valuable feature of this product is its versatility."
  • "An area for improvement would be the product's footprint - it's a very large install that uses many gigabytes."

What is our primary use case?

My primary use case for Visio is network diagrams to document our local and wide area networks. We also use it from time to time to document business processes and logical systematic processes. 

How has it helped my organization?

Visio has helped streamline our documentation.

What is most valuable?

The most valuable feature of this product is its versatility.

What needs improvement?

An area for improvement would be the product's footprint - it's a very large install that uses many gigabytes. There are also sometimes bugs when working with documents on a network drive.

For how long have I used the solution?

I've been using Visio for about twenty years.

What do I think about the stability of the solution?

Visio is very stable, and very few staff are needed for maintenance.

What do I think about the scalability of the solution?

I don't think scalability is particularly relevant to this product as I use it.

How are customer service and support?

Microsoft's basic support is very difficult to work with. However, we have recently invested in the premier support package, which is a lot more money but is actually very good.

How was the initial setup?

The initial setup was fairly straightforward.

What about the implementation team?

I used an in-house team for implementation.

What other advice do I have?

I would rate this solution as eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1720374 - PeerSpot reviewer
Lead Architect at a tech vendor with 10,001+ employees
Real User
Nov 21, 2021
Useful and easy to use
Pros and Cons
  • "The most valuable feature is how easy it is to use."
  • "I recommend this product to others because it's a useful tool for designers and architects."
  • "Visio could be improved by adding more features. If you look at draw.io, they have more features. Also, if you want to design something for the cloud, Microsoft Azure still isn't enabled, so you need to install the plugin. This prototype is easily available, though."
  • "Visio could be improved by adding more features. If you look at draw.io, they have more features."

What is our primary use case?

My primary use case is for designing the architecture diagram and the network diagram. 

What is most valuable?

The most valuable feature is how easy it is to use. 

What needs improvement?

Visio could be improved by adding more features. If you look at draw.io, they have more features. Also, if you want to design something for the cloud, Microsoft Azure still isn't enabled, so you need to install the plugin. This prototype is easily available, though. 

For how long have I used the solution?

I have been using this solution for almost ten years. 

What do I think about the stability of the solution?

The stability is quite good. There is not much maintenance really required. If it's on your desktop and something goes wrong, it is usually available to repair again. You don't need anyone else to maintain it. 

Which solution did I use previously and why did I switch?

I previously used the Sparx System Enterprise Architect, but my experience with it was limited. It was discontinued because they stopped the licensing. 

How was the initial setup?

The installation was straightforward. It takes about five to ten minutes and you can do it yourself. 

What about the implementation team?

I implemented myself. 

What's my experience with pricing, setup cost, and licensing?

I pay for the license and it is very expensive. If you're only going to use this tool from time to time, you can save money by just using the available online tools. But if you plan on using it heavily, then it's worth it to invest. 

What other advice do I have?

I would rate this product an eight out of ten. I recommend this product to others because it's a useful tool for designers and architects. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1696335 - PeerSpot reviewer
Storage Engineer at a tech services company with 201-500 employees
Real User
Oct 25, 2021
Easy to use, simple installation, and responsive support
Pros and Cons
  • "Visio is easy to use."
  • "The support for Visio is very good, and Microsoft always fixes bugs or problems quickly."
  • "The solution could improve by having more integration."

What is most valuable?

Visio is easy to use.

What needs improvement?

The solution could improve by having more integration.

For how long have I used the solution?

I have been using Visio for approximately one year.

What do I think about the stability of the solution?

Visio is stable.

What do I think about the scalability of the solution?

I have found Visio to be scalable.

How are customer service and support?

The support for Visio is very good. Microsoft always fixes bugs or problems quickly.

How was the initial setup?

The installation is easy.

What's my experience with pricing, setup cost, and licensing?

The solution could be less expensive.

What other advice do I have?

I would recommend this solution to others.

I rate Visio a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1655025 - PeerSpot reviewer
Portfolio Architect at a insurance company with 1,001-5,000 employees
Real User
Oct 1, 2021
Uncomplicated installation, many templates available, but modern update needed
Pros and Cons
  • "Visio has allowed us to create good diagrams for our technical employees to consume, and the solution provides templates, is straightforward, and has tools for the easy creation of diagrams."
  • "The solution could improve by making it more modern."

What is our primary use case?

We use Visio in my organization to create architecture diagrams.

What is most valuable?

Visio has allowed us to create good diagrams for our technical employees to consume. The solution provides templates, is straightforward, and has tools for the easy creation of diagrams.

What needs improvement?

The solution could improve by making it more modern.

For how long have I used the solution?

I have used Visio for approximately 15 years.

What do I think about the scalability of the solution?

Every group in my organization can use Visio and approximately 150 people use it. It is a tool that design engineers and architects teams use most. We have approximately 150 people that use it.

How are customer service and support?

I have not needed technical support.

How was the initial setup?

The installation is not complex.

What's my experience with pricing, setup cost, and licensing?

The price of Visio is reasonable.

What other advice do I have?

I rate Visio a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Group DWH and BI Senior Manager at Virgin Mobile Middle East and Africa
Real User
Sep 23, 2021
Easy to use, flexible, and responsive support
Pros and Cons
  • "The solution is easy to understand with some hands-on experience."
  • "Microsoft technical support is convenient, they have an online community for Visio and if we have created a ticket with the support they always respond promptly, and we have not had any problems with the support."
  • "Microsoft should include Visio as part of their Office 365 offering."

What is our primary use case?

Visio is mainly used for documentation purposes. For example, drawing flow charts or network diagrams. It can also be used for defining schemas or application development.

In my organization, people from multiple departments use it, especially the IT team. They prepare documentation on the network architecture. Additionally, the data team uses it to create flow charts, sequence diagrams, and schemas.

What is most valuable?

The solution is easy to understand with some hands-on experience.

What needs improvement?

Microsoft should include Visio as part of their Office 365 offering.

For how long have I used the solution?

I have used Visio for approximately 10 years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable and flexible.

We have approximately 15 people using the solution.

How are customer service and technical support?

Microsoft technical support is convenient. They have an online community for Visio and if we have created a ticket with the support they always respond promptly. We have not had any problems with the support.

How was the initial setup?

The installation is easy, it only takes approximately five minutes. You only need to go to the vendor website and download an executable file and then it is straightforward.

What about the implementation team?

We did the implementation ourselves. The solution does not require a technical team for implementation.

What's my experience with pricing, setup cost, and licensing?

You can purchase a corporate license for more users to use the solution. We have purchased a stand-alone license and which could be cheaper.

What other advice do I have?

I rate Visio a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2026
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.