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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Workspace ONE Intelligence shifts organizational operations from reactive to proactive IT, significantly impacting efficiency.
The platform reduces help desk load by automating routine IT tasks, particularly beneficial in banking contexts.
It enhances security posture and improves enterprise-wide visibility.
Cost optimization and increased employee productivity are achieved through its functionalities.
Integration is seamless, and valuable features include tunneling, inventory, encryption, device location, and kiosk mode.

CONS

Support could be improved, especially the technical part, with quicker resolution times.
High complexity of setup and data overload are major issues.
Windows devices management requires enhancement.
Location mapping uses Bing Maps instead of Google Maps, which isn't always up to date.
Device enrollment can be challenging, particularly for older devices needing a factory reset.
 

Workspace ONE Intelligence Pros review quotes

reviewer2788500 - PeerSpot reviewer
Network Operations Engineer at a media company with 1,001-5,000 employees
Jun 4, 2026
Workspace ONE Intelligence has significantly impacted my organization overall by shifting the operation from reactive to proactive IT, reducing the help desk load, providing a stronger security posture, improving visibility across the enterprise, automating routine IT work, especially in banking-specific contexts, enhancing employee productivity, and optimizing costs, leading to a cultural shift in IT teams.
MN
Sr. Technical Specialist & Team lead at Wysetek Systems Technologists Pvt. Ltd.
May 28, 2025
I would rate Workspace ONE Intelligence nine out of ten.
Abhishek Dhuri - PeerSpot reviewer
Technical Lead at Ascendion
Sep 4, 2024
Integration is also very easy.
Find out what your peers are saying about Omnissa, New Relic, Splunk and others in Application Performance Monitoring (APM) and Observability. Updated: May 2026.
900,644 professionals have used our research since 2012.
Muhammad JunaidJawed - PeerSpot reviewer
Sr. VDI Engineer at Afiniti.com
Aug 12, 2024
The tool's most valuable feature is its tunneling capability. It is good for inventory, encryption, device location, and kiosk mode. If a device is lost, you can find it. We integrated it with a third-party tool for one-time passwords and two-factor authentication. The user-friendly interface makes device management easy.
 

Workspace ONE Intelligence Cons review quotes

reviewer2788500 - PeerSpot reviewer
Network Operations Engineer at a media company with 1,001-5,000 employees
Jun 4, 2026
The biggest friction point I hit with Workspace ONE Intelligence is the high complexity of setup, along with data overload, which presents too much information.
MN
Sr. Technical Specialist & Team lead at Wysetek Systems Technologists Pvt. Ltd.
May 28, 2025
Support could be improved for Workspace, especially the technical part, and it needs to ensure that issues can be resolved within one or two days.
Abhishek Dhuri - PeerSpot reviewer
Technical Lead at Ascendion
Sep 4, 2024
Windows devices management needs improvement.
Find out what your peers are saying about Omnissa, New Relic, Splunk and others in Application Performance Monitoring (APM) and Observability. Updated: May 2026.
900,644 professionals have used our research since 2012.
Muhammad JunaidJawed - PeerSpot reviewer
Sr. VDI Engineer at Afiniti.com
Aug 12, 2024
One area for improvement is location mapping - it uses Bing Maps instead of Google Maps, which isn't always up to date. Device enrollment can also be challenging, especially for older devices that need a factory reset.