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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Workspace ONE Intelligence shifts organizations from reactive to proactive IT.
It reduces help desk load and strengthens security posture.
It automates routine IT work, especially in banking contexts.
It enhances employee productivity and optimizes costs.
Integration with Workspace ONE Intelligence is very easy.

CONS

Support could be improved for Workspace ONE Intelligence, especially in the technical aspect, with quicker issue resolution needed.
There is high complexity in the initial setup and data overload, presenting too much information.
Windows devices management needs improvement.
Support is a mixed experience for many users.
Location mapping uses Bing Maps instead of Google Maps, which might not be up-to-date, and device enrollment is challenging, especially for older devices requiring a factory reset.
 

Workspace ONE Intelligence Pros review quotes

reviewer2788500 - PeerSpot reviewer
Network Operations Engineer at a media company with 1,001-5,000 employees
Jun 4, 2026
Workspace ONE Intelligence has significantly impacted my organization overall by shifting the operation from reactive to proactive IT, reducing the help desk load, providing a stronger security posture, improving visibility across the enterprise, automating routine IT work, especially in banking-specific contexts, enhancing employee productivity, and optimizing costs, leading to a cultural shift in IT teams.
MN
Sr. Technical Specialist & Team lead at Wysetek Systems Technologists Pvt. Ltd.
May 28, 2025
I would rate Workspace ONE Intelligence nine out of ten.
Abhishek Dhuri - PeerSpot reviewer
Technical Lead at Ascendion
Sep 4, 2024
Integration is also very easy.
Find out what your peers are saying about Omnissa, New Relic, Splunk and others in Application Performance Monitoring (APM) and Observability. Updated: August 2026.
908,834 professionals have used our research since 2012.
Muhammad JunaidJawed - PeerSpot reviewer
Sr. VDI Engineer at Afiniti.com
Aug 12, 2024
The tool's most valuable feature is its tunneling capability. It is good for inventory, encryption, device location, and kiosk mode. If a device is lost, you can find it. We integrated it with a third-party tool for one-time passwords and two-factor authentication. The user-friendly interface makes device management easy.
 

Workspace ONE Intelligence Cons review quotes

reviewer2788500 - PeerSpot reviewer
Network Operations Engineer at a media company with 1,001-5,000 employees
Jun 4, 2026
The biggest friction point I hit with Workspace ONE Intelligence is the high complexity of setup, along with data overload, which presents too much information.
MN
Sr. Technical Specialist & Team lead at Wysetek Systems Technologists Pvt. Ltd.
May 28, 2025
Support could be improved for Workspace, especially the technical part, and it needs to ensure that issues can be resolved within one or two days.
Abhishek Dhuri - PeerSpot reviewer
Technical Lead at Ascendion
Sep 4, 2024
Windows devices management needs improvement.
Find out what your peers are saying about Omnissa, New Relic, Splunk and others in Application Performance Monitoring (APM) and Observability. Updated: August 2026.
908,834 professionals have used our research since 2012.
Muhammad JunaidJawed - PeerSpot reviewer
Sr. VDI Engineer at Afiniti.com
Aug 12, 2024
One area for improvement is location mapping - it uses Bing Maps instead of Google Maps, which isn't always up to date. Device enrollment can also be challenging, especially for older devices that need a factory reset.