The most valued features to us are the sleek design and the ability to group tasks by project/folder/department without repetition.
COO at a real estate/law firm with 1,001-5,000 employees
It has the ability to group tasks by project/folder/department without repetition. However, It needs to be improved to handle more complex projects.
Pros and Cons
- "The most valued features to us are the sleek design and the ability to group tasks by project, folder, or department without repetition."
- "It is great for smaller projects, but cannot replace Project or Smartsheet."
What is most valuable?
How has it helped my organization?
All communication is now logged and everyone is held accountable for timelines and decisions taken. We do not need to microfocus.
What needs improvement?
It needs to be improved to be able to handle more complex projects by introducing an MS Project, like a tabular interface, so adding many tasks becomes easier. Dependencies also need to made simpler in their creation.
For how long have I used the solution?
Four to five years.
Buyer's Guide
Wrike
May 2026
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900,644 professionals have used our research since 2012.
What do I think about the stability of the solution?
No issues.
What do I think about the scalability of the solution?
Yes, due to issues elaborated in "areas of improvement" about complex projects.
How are customer service and support?
The technical support is very responsive, but they are unable to keep up with feature requests, even seemingly simple ones.
How was the initial setup?
It was straightforward.
What other advice do I have?
It is great for smaller projects, but cannot replace Project or Smartsheet.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Constructor at a manufacturing company
In the dashboard, you have a perfect overview to all assigned, to do, and overdue tasks and in activity stream, you get news about the work that is done in your team.
Pros and Cons
- "In the dashboard, you have a perfect overview to all assigned, to do, and overdue tasks and in activity stream, you get news about the work that is done in your team."
- "Unfortunately there are a few dislikes: Various exports like the whole folder structure with the users who are directly shared with or the users/collaborators full list is not working."
What is most valuable?
I find it flexible as tasks can be easily categorized to allow you to handle your work in a variety of ways.
In the dashboard, you have a perfect overview to all assigned, to do, and overdue tasks and in activity stream, you get news about the work that is done in your team.
Wrike is improving continually and over time they have developed many features in order to achieve better efficiency.
How has it helped my organization?
The communication between other departments in our company is much better and helps to get things done more effectively.
Communication without emailing!
What needs improvement?
Unfortunately there are a few dislikes:
- Various exports like the whole folder structure with the users who are directly shared with or the users/collaborators full list is not working.
- No flexibility for group avatars or platform colours or fonts.
- Lack of administrative control.
For how long have I used the solution?
For two years.
What was my experience with deployment of the solution?
No.
What do I think about the stability of the solution?
From time to time, the pages are loaded incorrectly or it takes a long time.
But it retains all information!
What do I think about the scalability of the solution?
No.
How are customer service and technical support?
Customer Service:
Very good.
Technical Support:They take user feedback to make their changes. Perfect!
Which solution did I use previously and why did I switch?
No.
How was the initial setup?
No problem! It is a browser-based solution and adjustment of accounts was very easy.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Wrike
May 2026
Learn what your peers think about Wrike. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,644 professionals have used our research since 2012.
Contributing Writer at a writing and editing position
Custom dashboards allow me to keep track of all assigned tasks, saving me a lot of time and confusion. However, it could be improved with better private communications between users and collaborators.
Pros and Cons
- "I can see at a glance what assignments are in process, who they are assigned too, and it basically saves me a lot of time and confusion trying to keep track of everyone and their workloads."
- "Better ways to establish private communication between users vs collaborators."
What is most valuable?
Task assignments and the custom dashboards.
How has it helped my organization?
I can see at a glance what assignments are in process, who they are assigned too. Basically, it saves me a lot of time and confusion trying to keep track of everyone and their workloads. It also makes it easy to reassign a task or review the communication related to a project or task.
What needs improvement?
Better ways to establish private communication between users vs collaborators.
For how long have I used the solution?
3 months
What was my experience with deployment of the solution?
No
What do I think about the stability of the solution?
No
What do I think about the scalability of the solution?
The users are limited on the version I use, but with unlimited projects and unlimited collaborators that hasn't been a issue yet.
How are customer service and technical support?
Customer Service:
Excellent
Technical Support:Excellent
Which solution did I use previously and why did I switch?
Yes, Base. It wasn't as intuitive or visually versatile.
How was the initial setup?
It took a little trial and error to determine what setup would best fit my workflow, but it didn't take me long. The support videos were very helpful.
What about the implementation team?
In-house. Meaning me, myself and I.
What was our ROI?
Need more time to determine.
What's my experience with pricing, setup cost, and licensing?
Realize that most of those who use your Wrike system can be collaborators, even if they are on your team. You only need to provide user licensing for those with a more administrative role.
Which other solutions did I evaluate?
Yes. I looked at Basecamp, 17Hats, Insightly and tried Base.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director of Operations at Armada Cloud
I like the Gantt charts for project management - easy to use and implement.
Pros and Cons
- "Wrike's Gantt charts are great for project management and super simple to implement and use."
- "Free version is very limited, but Pro version that includes Gantt charts is reasonable for SMBs."
What is most valuable?
Wrike's Gantt charts are great for project management and super simple to implement and use. They're the biggest single differentiator I've found in online project management solutions.
What needs improvement?
Free version is very limited, but Pro version that includes Gantt charts is reasonable for SMBs.
For how long have I used the solution?
3 years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project Manager at a transportation company with 1,001-5,000 employees
We're able to interact directly from Gannt charts, but improvements could be made to portfolio management.
Pros and Cons
- "Wrike has allowed us to collaborate with ease and to be able to communicate expectations quickly not only internally but also to external contributors."
- "When too many updates were done, we had to reload the web-app, the same did not happen on the iOS or Android App."
What is most valuable?
- Building Gannt charts
- Following and unfollowing as well as adding followers
- User management and permissions at task or folder level
- Document versioning
How has it helped my organization?
We are using Wrike to quickly turn notes into activities and build on the current methods to do a continuous improvement of the processes that were in place before the PMO mindset settled in. Wrike has allowed us to collaborate with ease and to be able to communicate expectations quickly not only internally but also to external contributors. The multidimensional aspect of the folders comes in very handy when your projects are long and transversal on scope and resources. It is very convenient and being allowed to interact directly from the Gannt is a big win.
What needs improvement?
- Price
- Allowing to participate in multiple Wrike sessions at once
- Portfolio management
For how long have I used the solution?
For more than a year.
What was my experience with deployment of the solution?
When too many updates were done, we had to reload the web-app, the same did not happen on the iOS or Android App.
What do I think about the stability of the solution?
Sometimes it´s best to use the App on the iPad than on the Web.
What do I think about the scalability of the solution?
Being cloud based we did not even worry about this, and no downtimes ocurred.
How are customer service and technical support?
Customer Service:
Very Good.
Technical Support:Very Good.
Which solution did I use previously and why did I switch?
We switched from excel and Outlook.
How was the initial setup?
No complexity.
What's my experience with pricing, setup cost, and licensing?
Keep user list dynamic.
Which other solutions did I evaluate?
Yes, Asana, Trello and Project.
What other advice do I have?
I wish some of the functionalities like Dashboards were also available to the Common Users.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software Trainee at a tech services company with 51-200 employees
I like that we can collaborate with email functionality by just adding @ with the username.
Pros and Cons
- "It's an excellent project management tool in creating a successful project."
- "The time entry functionality needs improvement."
What is most valuable?
I like that we can collaborate with email functionality by just adding @ with the username..
How has it helped my organization?
It's an excellent project management tool in creating a successful project. It allows all members of the team to share information and focus on the goal. Resources are also available and can easily be shared.
What needs improvement?
The time entry functionality needs improvement.
For how long have I used the solution?
I've used it for about a year and a half.
What was my experience with deployment of the solution?
No, we haven't had any issues with deployment.
What do I think about the stability of the solution?
No, we haven't had any issues with stability.
What do I think about the scalability of the solution?
No, we haven't had any issues with scalability.
How are customer service and technical support?
Customer Service:
9 out of 10
Technical Support:10 out of 10
Which solution did I use previously and why did I switch?
Yes, previously we using a different project management tool, in that there was lack of features which are now available in Wrike, helpful for team collaboration as well as task management.
How was the initial setup?
It is strightforward, easy to setup easy to use.
What about the implementation team?
8 out of 10
What was our ROI?
It returns more than what we invested in Wrike.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director of Technology at a educational organization with 501-1,000 employees
With it, we've increased our project throughput and can better inform our clients on timely work. However, you must give thoughtful consideration to how to structure it to suit your needs.
Pros and Cons
- "Wrike is a flexible project management tool that can be adapted to meet your needs while assisting your team in becoming more collaborative."
- "The flexibility, which is a strength, also requires you to think through how to structure Wrike to best serve your needs."
Valuable Features
Wrike is a flexible project management tool that can be adapted to meet your needs while assisting your team in becoming more collaborative.
Wrike provides tools for tracking the work assigned to your team and also for ensuring tasks are completed on a timely basis.
Improvements to My Organization
Wrike has both increased our project throughput and also given us the information we need to provide better information to our customers on our ability to complete their work on a timely basis.
Room for Improvement
I would love if it allow for tasks to have the start/end date separate from the time required. For example if I could set up a task show that it shows on the gantt chart has occurring sometime between start date x and end date y. but meanwhile the actual time required is set to a lower amount of time then the total time between the dates.
Use of Solution
Approixmately 3 years
Deployment Issues
The flexibility, which is a strength, also requires you to think through how to structure Wrike to best serve your needs.
Stability Issues
None
Scalability Issues
None
Customer Service and Technical Support
Customer Service:
Fantastic! When I called customer service they not only answered my questions but also often provide unique product insight to improve our use of the product.
Technical Support:Solid
Implementation Team
Implemented in-house with support from their free help line.
ROI
About 7-12 months.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SSE at a marketing services firm with 51-200 employees
It has a simple and easy-to-use UI.
Pros and Cons
- "It has a simple and easy-to-use UI."
- "The reoccurring tasks feature needs to be improved."
What is most valuable?
It has a simple and easy-to-use UI.
How has it helped my organization?
It's helped us establish good team collaboration.
What needs improvement?
The reoccurring tasks feature needs to be improved.
For how long have I used the solution?
I've used it for about 2 years.
What was my experience with deployment of the solution?
We haven't had any issues with deployment.
What do I think about the stability of the solution?
We haven't had any issues with deployment.
What do I think about the scalability of the solution?
We haven't had any issues with scalability.
How are customer service and technical support?
Customer Service:
Customer service is good.
Technical Support:Technical support is good.
Which solution did I use previously and why did I switch?
We used Intervals, but it was not fulfilling all the organization's needs.
How was the initial setup?
The initial setup is straightforward.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SSE at a tech services company with 51-200 employees
It's easy and it's simple. Create your task, assign to your teammates, tag them, ask them for task updates -- all in few simple steps.
Pros and Cons
- "It's easy and it's simple: create your task, assign it to your teammates, tag them, ask them for task updates, all in a few simple steps."
- "It doesn't allow you to quickly see whether certain teams are over-scheduled at a quick glance."
Valuable Features:
It's easy and it's simple. Create your task, assign to your teammates, tag them, ask them for task updates -- all in few simple steps.
Multiple people can share their comments and coordinate on a single task. This makes the work more fun and productive.
Wrike App is available on App
Improvements to My Organization:
With Wrike you don't have to sit on your office computer or your laptop
Room for Improvement:
It doesn't allow you to quickly see whether certain teams are over-scheduled at a quick glance.
Use of Solution:
I've used it for about 2 years now.
Deployment Issues:
We haven't had issues with deployent.
Stability Issues:
We haven't had issues with stability.
Scalability Issues:
We haven't had issues with scalability.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
AGM at a manufacturing company with 1,001-5,000 employees
Support for re-occuring tasks is needed, but the availability of add-ons for Outlook and Chrome helpful.
Pros and Cons
- "Wrike is the best project management tool I have used so far."
- "There's always a room for improvement for any product, and they need to include support for re-occurring tasks."
What is most valuable?
- A simple and easy to use UI
- Task Creation, as tasks can be created very easily in Wrike & they are very easy to manage
- It's easy to tag people within the tasks
- It's availabile on all popular platforms like iOS & Android
- Add-ons are available for Outlook & Chrome are making the work easier
How has it helped my organization?
It has enhanced the productivity of the employees & now the projects are delivered on time.
What needs improvement?
There's always a room for improvement for any product, and they need to include support for re-occurring tasks.
For how long have I used the solution?
I've used it for six months.
What was my experience with deployment of the solution?
No issues encountered.
What do I think about the stability of the solution?
No issues encountered.
What do I think about the scalability of the solution?
No issues encountered.
How are customer service and technical support?
It's good.
Which solution did I use previously and why did I switch?
I previously used Intervals.
Which other solutions did I evaluate?
Wrike is the best project management tool I have used so far. We have tested various PM tools, and were using Intervals for the last 2 years but then I got to know about Wrike. The experience of using it was great.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: May 2026
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