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PeerSpot user
Messaging Specialist at a recruiting/HR firm with 1,001-5,000 employees
Vendor
Oct 19, 2015
We're able to save a lot of productive time because of the ease of task assignments. However, there are areas that Wrike could improve to make it a far better tool than it is now.
Pros and Cons
  • "Wrike as a task management tool gives a lot of flexibility in creating, updating and managing tasks with such ease in comparison to other tools I have used."

    What is most valuable?

    Wrike as a task management tool gives a lot of flexibility in creating, updating and managing tasks with such ease in comparison to other tools I have used.

    How has it helped my organization?

    Wrike allows you to assign and share tasks with colleagues and updates posted into these generate notifications to all that are involved.

    Ease of task assignment saves a lot of productive time.

    What needs improvement?

    At the moment, I have no thoughts about this. However, there are areas that Wrike could improve to make it a far better tool than it is now.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    PeerSpot user
    SSE at a tech services company with 51-200 employees
    Consultant
    Sep 7, 2015
    I can create tasks, assign them to teammates, tag them, and ask them for task updates.
    Pros and Cons
    • "Multiple people can share their comments and coordinate on a single task, which makes the work more fun and productive."
    • "Support for reoccurring tasks could be improved."

    Valuable Features:

    • It's easy and it's simple.
    • I can create tasks, assign them to teammates, tag them, and ask them for task updates (Request for Status function) -- all in few simple steps.
    • Multiple people can share their comments and coordinate on a single task. This makes the work more fun and productive.
    • With Wrike, you don't have to sit on your office computer or your laptop for reviewing tasks and adding your comments. You can directly do that using you iOS or Android device. The Wrike app is available in the App Store and Google Play.

    Improvements to My Organization:

    It's provided us with better coordination between our team members.

    It's also helped us complete tasks on time.

    Room for Improvement:

    Support for reoccurring tasks could be improved.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Wrike
    May 2026
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    PeerSpot user
    Software Developer at a tech services company with 51-200 employees
    Consultant
    Sep 1, 2015
    The User Interface is simple and allows for better coordination between team members, but it doesn't provide support for recurring tasks.
    Pros and Cons
      • "The main concern was about the management of task and how easy it is to use the tool."

      Valuable Features:

      UI - The user interface is simple & easy to use.

      Improvements to My Organization:

      Better co-ordination between the team members.

      Room for Improvement:

      Management of Task – The main concern was about the management of task & how easy it is to use the tool. Support for recurring tasks.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      PeerSpot user
      Software Engineer at a tech vendor
      Vendor
      Aug 28, 2015
      It allows us to integrate email and to share folders, but it lacks the ability to add billable and non-billable time to particular tasks.
      Pros and Cons
      • "Yes, we had one solution, but it didn't have many features which we found in Wrike during the trial period."
      • "However, support email reply should not take 12+ hours to those people who live in 12+ hours difference of timezone."

      What is most valuable?

      • Email integration
      • Ability to tag people as followers
      • Folder sharing

      What needs improvement?

      There should be option to add time for billable and non-billable for a particular task.

      For how long have I used the solution?

      4 months

      What was my experience with deployment of the solution?

      No issues with deployment.

      What do I think about the stability of the solution?

      No issues with stability.

      What do I think about the scalability of the solution?

      No issues with scalability.

      How are customer service and technical support?

      Customer Service:

      4.5/5

      However, support email reply should not take 12+ hours to those people who live in 12+ hours difference of timezone.

      Technical Support:

      4/5

      Which solution did I use previously and why did I switch?

      Yes, we had one solution, but it didn't have many features which we found in Wrike during the trial period.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      PeerSpot user
      Infraestructura with 501-1,000 employees
      Vendor
      Aug 25, 2015
      The fact its environment is like a social network is valuable.
      Pros and Cons
      • "Wrike is a powerful tool to make a project a success, in my own opinion, for small and medium projects."
      • "The customer service is great, but it is not perfect but they really help you."

      What is most valuable?

      The best features for me are -

      • The environment is just like a social network
      • The easy way to create a task in the tool
      • It has an easy way to delegate a task
      • The way that you scope your task

      How has it helped my organization?

      You can document all the projects inside the company. The systems we used before were to hard to use but this one is easy, by comparison. Therefore, people don't get crazy at the point of documenting or commenting inside the jobs or task.

      What needs improvement?

      • Costs
      • The way to handle inventory inside projects

      For how long have I used the solution?

      I started using it three years ago.

      What was my experience with deployment of the solution?

      No we didn't.

      What do I think about the stability of the solution?

      None encountered yet.

      What do I think about the scalability of the solution?

      None encountered yet.

      How are customer service and technical support?

      Customer Service:

      The customer service is great, but it is not perfect but they really help you. Also, in the forums about Wrike, you can find a lot of tips to use that can make your usage more efficient.

      Technical Support:

      They are good people who really help you.

      Which solution did I use previously and why did I switch?

      Redmine and Netsuite, were so hard to use, and sometimes difficult, besides poor performance.

      What about the implementation team?

      The vendor has a great level of expertise, and they really know the tool. If we have got questions, they get us the answers.

      Which other solutions did I evaluate?

      We evaluated Wrike alongside our previous solutions of Netsuite and Redmine.

      What other advice do I have?

      Wrike is a powerful tool to make a project a success, in my own opinion, for small and medium projects. With the kind of tasks you can do in some large projects, you can integrate your team members all around the world with Wrike. It has an easy to use web interface, just like a social network, is easy to delegate tasks to your team, and to complete the project well. If you want to implement some kind of small PMO and learn a lesson in integration, you need to use Wrike.

      Overall, I would simply say use it, and give a Wrike a chance.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      PeerSpot user
      Director of Operations at a marketing services firm with 51-200 employees
      Vendor
      Jul 18, 2015
      It helps with project/task flow by streamlining work when we have a lot of reoccurring projects. But, it can't budget time and scheduling at a quick glance.
      Pros and Cons
      • "Wrike is excellent at being customized for use and project management."
      • "The main downfall for us is the lack of ability to apply time (budget) for tasks/projects as well as scheduling to make sure that we aren't overstacking a department with too much work at a quick glance."

      Valuable Features

      Wrike is excellent at being customized for use and project management. Understanding the way that you can use the tool to flow projects/tasks within our organization has been extremely helpful. Generally, duplicating tasks have been one of the best features introduced so far for us as we have a lot of reoccurring projects so this has significantly reduced time and helped streamline work.

      Room for Improvement

      The main thing downfall for us is the lack of ability to apply time (budget) for tasks/projects as well as scheduling to make sure that we aren't overstacking a department with too much work at a quick glance.

      Use of Solution

      2 years

      Deployment Issues

      There aren't any issues with deployment but you do have to think creatively if you are going to have the tool function to your unique needs.

      Stability Issues

      No.

      Scalability Issues

      Not yet.

      Customer Service and Technical Support

      Customer Service:

      Awesome! Regardless if you call, email or do live chat, their reps are extremely helpful and also generally help consider the problems and provide their own thoughts on how you can achieve the goal.

      Technical Support:

      Great.

      Initial Setup

      It's complex due to the customization that you can do. But once you understand the system, it's pretty easy.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      PeerSpot user
      Marketing Manager with 51-200 employees
      Vendor
      Jul 16, 2015
      We use it to manage all tasks, assign them out, and collaborate within the tool. Yet, it lacks custom notifications for discrete tasks at specific times.
      Pros and Cons
      • "While it sounds a little cliche, I haven't found something that I wanted to do or organize that I couldn't do on Wrike."
      • "You can't get custom notifications."

      Valuable Features:

      I started using Wrike 4 years ago at a previous company and now I'm still using it today with my current company (we had to get them on board). We manage ALL tasks in Wrike. If there's anything we need to do, we put it in Wrike, assign it out, and collaborate within the tool. It does everything we need.

      I have used a few different task management tools. Asana, Trello, Producteev, Todoist, Wunderlist, Microsoft's stuff; but Wrike tops them all. While it sounds a little cliche, I haven't found something that I wanted to do/organize that I couldn't do on Wrike. It allows for nested upon nested sub tasks, timeline views, priority management, time clocking, and awesome collaboration. 

      Improvements to My Organization:

      We had a lot of people, including myself, losing track of tasks or projects. Not any more. 

      We really stick to things and keep track of what we're doing thanks to Wrike.

      Room for Improvement:

      You can't get custom notifications. If I want to be notified of a project at 10:15 a.m. on Sept. 12th, I cannot.

      Use of Solution:

      More than three years

      Deployment Issues:

      None

      Stability Issues:

      There have been times in the past that a description wouldn't load properly but it's generally very stable. Never been down or lost any data at all!

      Scalability Issues:

      This is where Wrike shines actually... you can do anything you want with a limitless number of people!

      Customer Service:

      Very good. They even have a great Twitter help account.

      Cost and Licensing Advice:

      Pricing when we started was a lot lower but now there are a lot more features. It is worth the cost. 

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      it_user274176 - PeerSpot reviewer
      it_user274176Director of Technology at a educational organization with 501-1,000 employees
      Vendor

      The notifications issue does go in the minor pain category. I use a set date, usually on a milestone task to get me a reminder of a task that needs to be done on a specific date. But a task alarm would be a nice feature.

      PeerSpot user
      Business Process Analyst at a healthcare company with 51-200 employees
      Vendor
      Top 20
      Jul 16, 2015
      The Enterprise edition has valuable analytics, but it would be nice if the "basic" paid version had more options.
      Pros and Cons
      • "Great way for our employees to send in project requests/ideas and then for us to be able to prioritize and schedule them."
      • "More options in the "basic" paid version would be nice."

      What is most valuable?

      Simple/powerful hierarchy. The analytics in the Enterprise edition are great.

      How has it helped my organization?

      Great way for our employees to send in project requests/ideas and then for us to be able to prioritize and schedule them.

      What needs improvement?

      More options in the "basic" paid version would be nice.

      For how long have I used the solution?

      2 years

      What was my experience with deployment of the solution?

      None so far.

      What do I think about the stability of the solution?

      Not at all. The mobile platform is remarkably stable as well.

      What do I think about the scalability of the solution?

      No, our enterprise is able to use it and customize it to individual departments.

      How are customer service and technical support?

      Customer Service:

      A+

      Technical Support:

      Haven't needed to contact them.

      Which solution did I use previously and why did I switch?

      No similar product was used company wide. Having most departments using the same solution.

      How was the initial setup?

      Straightforward. Email invitation to join and that was about it as far as user set up. Tags/folders are set up per department and as needed.

      What about the implementation team?

      In-house.

      What's my experience with pricing, setup cost, and licensing?

      Enterprise is the way to go.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      PeerSpot user
      Licensing Coordinator at a financial services firm with 501-1,000 employees
      Vendor
      Jul 16, 2015
      With the enhanced features of Enterprise such as custom fields and user groups, we are able to accomplish so much more and gain a better footing across the board.
      Pros and Cons
      • "With the enhanced features of Enterprise such as custom fields and user groups, we are able to accomplish so much more and gain a better footing across the board."
      • "Possibly another user group, the collaborators cant do enough and they dont have a program it seems to have a ton of users."

      Valuable Features:

      With the enhanced features of Enterprise such as custom fields and user groups, we are able to accomplish so much more and gain a better footing across the board.

      Improvements to My Organization:

      It has streamlined our processes

      Cut email in half

      Room for Improvement:

      Possibly another user group, the collaborators cant do enough and they dont have a program it seems to have a ton of users.

      Use of Solution:

      6 months

      Deployment Issues:

      No, it was fairly seemless.

      Customer Service:

      Their customer services is great. Anytime I need something I can just pull up a live chat and they walk me through it. 

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      PeerSpot user
      Editor, Cochrane Editorial Unit
      Vendor
      Jun 8, 2015
      Accessible project management with varying levels of engagement. Sometimes the interface can be messy.
      Pros and Cons
      • "Customer Service: Very impressive."
      • "Sometimes the interface can be messy."

      Valuable Features

      Accessible project management with varying levels of engagement.

      Improvements to My Organization

      We don't need so many meetings or project managers.

      Room for Improvement

      Sometimes the interface can be messy.

      Use of Solution

      2 years

      Deployment Issues

      Only that people don't like new things. The name doesn't help.

      Stability Issues

      No issues.

      Scalability Issues

      No issues.

      Customer Service and Technical Support

      Customer Service:

      Very impressive.

      Technical Support:

      Very impressive.

      Other Solutions Considered

      Yes, Bootcamp.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      it_user251631 - PeerSpot reviewer
      it_user251631Editor, Cochrane Editorial Unit
      Vendor

      In my experience if you don't organise it well and do some occasional tidying up it gets messy. Then some users find it hard to work with the mess (like some people can't stand a messy desk; others don't mind). Other users find filters or views that provide clarity for them. And others just tidy up (but may spend too much time tidying rather than doing). So I guess you may lose some engagement and some time 'wasted' keeping things tidy/organised.

      See all 2 comments
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